Complaint Rating:

Company information:
The Camera Professionals
New York
United States
www.thecameraprofessionals.com

Deceptive advertising. Poor customer service. Aggressive sales pitch. These are my complaints regarding my purchase with The Camera Professionals (TCP). Found a camera no longer available at other stores. Price was good. These are the things I liked about TCP. I ordered a Fuji FinePix F20 from TCP and was the next day sent an email requiring me to call and confirm my order. That's strange. After waiting a long time 10-20 min if I remember correctly, I was confronted by an salesman who told me that I really should get a longer lasting battery because the one that comes with the camera is a 20 min battery. Who rates camera batteries by minutes? The battery he was selling cost more than half the cost of the camera. I declined, repeatedly. He wanted me to buy some flash memory. I was irritated. The flash memory was overpriced at over double current xD Memroy street values. I told him I already had extra flash and everything else that I needed besides the camera because I could see the never ending path this conversation was leading down. They then shipped my purchase several days later to my billing address instead of my shipping address. After I retrieved my camera from my parents house the following weekend, I opened the shipping box to find a plain white box that a Fuji technical service representative has confirmed was a box that refurbished cameras are packaged in. TCP' claim that all products sold are brand new was not true in my case. After all of that I got a refurbished camera at a refurbished camera price. I wouldn't buy from TCP again because I will not support these kinds of business practices for any amount of potential savings. I learned from this experience to find ratings for online sellers before buying from websites I haven't used before.