Complaint Rating:

Company information:
Asurion
United States

I had my son's Nokia replaced by Asurion after a year of paying the monthly fee. The replacement arrived promptly but soon developed problems. After two weeks it would only take a charge if the charger cord was wiggled. Then my son showed me where the charger port on the phone had pulled completely out when he disengaged from the charger.

I called Asurion to complain about the defective replacement, but was told that I was past my 7 day return period. Did I want to pay the $50 and file another complaint?

This is a scam where defective phones are "fixed" and passed on to other people. They appear to have a quality control problem judging from the many complaints I've read on various sites. They're hard line to not replace their mistakes is going to catch up to them.

Write your phone carrier if you have problems with them. If you are considering insurance with them- be warned.