Menu
Value Plus Customer Service Phone, Email, Contacts

Value Plus
reviews & complaints

www.valueplusonline.com
www.valueplusonline.com

Learn how the rating is calculated

2.6 175 Reviews

Value Plus Complaints Summary

71 Resolved
104 Unresolved
Our verdict: Dealing with Value Plus, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Value Plus has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Value Plus. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Value Plus reviews & complaints 175

Sort by:

Newest Value Plus reviews & complaints

ComplaintsBoard
K
6:55 pm EDT

Value Plus All things

I am bring charged 24.95 and 29.95 on an unauthorized item that I don't have so plz send me back what you have taken it is not fair that your company just randomly charges individuals that is not authorized to do so.

Read full review of Value Plus
Hide full review
ComplaintsBoard
R
6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus discount charges services???

I have been defrauded of unauthorized Membership Service/Value Plus charges for 8 months. I overlooked the charges on the monthly statement. When I discovered the unauthorized charge I request a refund for one month. They requested I submit a document that contained amount claimed and my signature. I complied, at the time I claimed one month, later found 7 monthly charges . I honestly did not
agreed to any membership service. I would like a full refund of all unauthorized charges.

Read full review of Value Plus and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sharon L.
Circleville, US
Dec 31, 2021 8:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

I recently was scammed also. I specifically said I did not want to sign up for the program . They said they needed my information to give me a refund on another subscription I was unaware I signed up for called just answers . I would avoid that one too!. They were unable to use my capital one for the change. Because of fraud alert I'm sure. So I gave them another card because they persistently said it was the only way to get a refund. When I gave them the info. They gave me a confirmation # and 800 number to call. When I called the number it was to a life insurance company. I waste w hours of my day dealing with this . Wish there was a way to warn others before they too get scammed.

ComplaintsBoard
A
1:10 pm EST

Value Plus gift card

I was told a gift card in the amount if $25 will be sent to me in 5-7 business days on 10/15/10. Was given a reference #[protected] and claim # [protected] but when I called back on 12/11/19 to let them know gift wasn't received as of yet the phone number 1 800 234- 4969 was disconnected. I was also given a 2nd phone number of 866 315 1369 but rep. told they have nothing to do with Value Plus gift card pass. I paid $4.95 for shipping of gift card I never received.

Read full review of Value Plus
Hide full review
ComplaintsBoard
M
6:12 pm EST

Value Plus savings program

They promise a 50.00 Walmart gift card for trying out their product for 30 days, after 30 days they auto charge your credit card.
When I got the packet I looked it over and was definitely not something I was interested in.
I called and cancelled any kind of subscription they may of had on me. That was not a problem but when I called back to get the free Walmart card the had promised I got a big run around and did not see them giving that away even though they advertise this.
FALSE ADVERTISING!

Read full review of Value Plus
Hide full review
ComplaintsBoard
M
3:28 am EDT

Value Plus I never authorized nor even had knowledge of this company until the charges to my bank account appeared.

This last week a charge to my bank debt card appeared. It took me until know to figure out just what this charge was for. I don't even use a computer of my own and certainly don't purchase online. I want to know how this company got my bank debt card number and successfully started charging my bank account. I'm calling the [protected] number and see if I can get this shut down/unsubscribe from something I never subscribed to.

Read full review of Value Plus
Hide full review
ComplaintsBoard
V
1:32 am EDT

Value Plus unauthorized charging of my bank account

Shortly after making an online purchase of Copper Chef XL Air Fryer in June of 2017, I started having charges of $24.95 appear on my bank statement from WC Mon Savings Central but I didn't catch it until the September charge. I had no idea at the time what WC Mon Savings Central was so I started investigating. My bank statement had a phone number on the posted entry so I called that number and was told I had a membership number in my name. I requested a cancellation even though I had never requested a membership. I requested a refund of the three payments of $24.95 that they had taken out of my account but was told that I would need to fill out a form that they would send me. Today I received a letter that acknowledged my cancellation to membership in Value Plus but also said that I must send a request for another form in order to request a refund. In the meantime I paid an online visit to the Better Business Bureau in Minneapolis Minnesota where I learned that WC Mon Savings Central is just one "arm" of many, in a large corporation called Sempris, formerly Provell. From the number of complaints posted against several of these companies I believe they should have been shut down long ago! If they were a reputable company they would have changed their sales tactics from the practice of people being signed up without their knowledge or consent and then billed on the credit cards which have been obtained illegally. Incidently they claim to be a "coupon service", at least that is information I got from BBB's site. I never received any coupons or anything from them so I feel that that is just a cover for their illegal practices. I saw in the complaints that others accounts were charged even after calling for cancellation so I just cancelled my card at the bank to there would be no chance of them taking any more of my money but I do want to stress to others out there that they need to check their bank statments very carefully and regularly to avoid such things happening.

Read full review of Value Plus and 2 comments
Hide full review
2 comments
Add a comment
F
F
Fran Menten
, US
Nov 10, 2022 1:51 pm EST

Called to cancel she said she would... will be sending me a formal to sign to get my money back from last 6 months...guess we'll see. It's a scam be careful.

E
E
Eric Eastman
, US
Sep 15, 2020 10:37 pm EDT

Wc value plus took$200 out of debit card.I called the 1800number.was told I
had signed up for a club, (I didn't)when I asked for a refund was told No. I called my bank to dispute the charges.the bank said, "no"because wc value told them that I had signed up(I didn't)I was told "Sorry, we can't help you".

ComplaintsBoard
K
5:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus Sem value plus membership unauthorised deduction of $24.5 monthly

Sem value plus
Attn: customer service,
P. o. box 5265, hopkins, mn [protected].
Usa

Dear sir/madam,
I visited the usa on holiday from 21st nov 2014 until 29th dec 2014. during this time I made several purchases by mastercard credit card no. xxxx in the name of kenneth ellison. to my alarm I now belatedly notice that an amount of around €20+ ($24.95) has been deducted monthly from my account between the dates of 5th jan 2015 and 24th april 2017 a total of €676.47 (see attached) under the name of sem value plus with a phone no of [protected].
On researching the internet I find that many other people have been placed in this position having never given authority for payments to be deducted
I have no idea what this deduction is for and have certainly never authorised payment. I am requesting an immediate refund otherwise I will need to advise my lawyers to instigate proceedings against you.
I will be telephoning you and emailing to ensure you receive this letter, reimburse me and stop all further payments.

Yours sincerely

K m ellison

Read full review of Value Plus
Hide full review
ComplaintsBoard
S
12:47 pm EST

Value Plus Unauthorized charges

1/21/17
I noticed a charge for 24.95$ and have not ordered anything for that amount. This was a saturday morning and was unable to use the 1-800 number to gather any further information. I would much rather reverse charges at this time and re order if needed, but will not continue without knowing who and what i am dealing with.

Debit card wd sem* value plus [protected] mnus

Read full review of Value Plus
Hide full review
ComplaintsBoard
J
2:56 pm EST

Value Plus Unauthorized debit

In the world of scammers, *Mon ValuePlus, has truly sunk to an all time low. Just recently, Friday, Nov. 25, 2016, I took my motorcycle out for a ride - as far away from malls and shopping areas as possible to avoid the Black Friday crowd.
I stopped at a local Chevron gas station on 91st Ave, and Olive, in Peoria, AZ. The pump I first swiped my debit card at did not activate at all. The non-functioning pump had no yellow sack or 'Out of Order' sign on it. I moved to another pump; it worked fine, I got my gas and was off. I did no other swiping or using my debit card the entire Thanksgiving Holiday weekend.
Lo and Behold, within 24 hours there was a $19.95 debit paid to " WC *Mon ValuePlus, Minnetonka, MN" A "company", I'll use that term generously, that I've never heard of or purchased from before. I had my debit card info stolen at the gas station! And interestingly, the first false, stolen, withdrawal went to *Mon ValuePlus, Minnetonka, MN... It doesn't take much searching on Google to see that this clearly is a fraudulent company - but now they are hitting people via card readers in gas pumps? Why aren't the Fed's investigating them? Why isn't Minnesota's Attorney General investigating them? I am definitely going to my local police with this issue...

Read full review of Value Plus
Hide full review
ComplaintsBoard
P
2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus Scam - unauthorized credit card charges

Wow. The internet is just loaded on this business and their scamming. My sister on my joint account had ordered a "TV Key" from a television ad. She ended up returning it (unopened) and this business decided that she signed up for their "membership" account and has been charging $24.95 for the last 5 months. I just called that number and talked to Lloyd, who says he cancelled the account "effective immediately" and says they are mailing a form out that needs to be filled out and returned and then they will credit the $124.75 that they fraudulently took out of my account monthly. I had more questions (demands) so he says he's transferring me to a supervisor. What a surprise... my call just went back to the switchboard that initially answered and wanted me to wait again. I'm contacting my bank now as back-up. How do these scam artists get away with this crap?! I'd like to punch them all in the nose!

Read full review of Value Plus
Hide full review
ComplaintsBoard
O
11:57 am EDT

Value Plus Bad Trustworthy Business

I bought the WonderCore Smart & was promised a $50 Walmart Card which after 6 antagonizing months of mailing this back & that back, I knew eventually they would say: "we already mailed it's & guess what? That's exactly what happened & I NEVER RECEIVED IT. With all these complaints someone needs to investigate & should shut them down!

Read full review of Value Plus
Hide full review
ComplaintsBoard
R
7:18 am EST

Value Plus Unauthorized charges

I was charged 24.95 on my bank account. No idea who or what this company is. I contacted them they said they would cancel my membership, which I didn't know I even had, and they would refund my money, that it should be back in my account in 3/5 days. I told them I had already contacted the fraud department at my bank. No explanation of what services I had supposedly signed up for. I always check any charges made on my account.

Read full review of Value Plus
Hide full review
ComplaintsBoard
B
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus Fraudulent Charges

My credit card was charged $24.95 beginning on February 27, 2015 by SEM Value Plus and again on March 30, 2015. I checked with my bank and they were able to see the complaint pages on SEM Value Plus, and that this was indeed a disreputable company with numerous complaints. My bank is issuing paperwork signed by me which will stop SEM Value Plus from taking additional funds from my credit card. It will take up to 10 days to refund the 2 disputed charges and have monies put back into my account. I know how you all feel, but just contact your bank and have them pull up the name "SEM Value Plus" complaint page. It does no good whatsoever to call SEM Value Plus. If your bank is as good as mine they will help you stop these withdrawals each month and hopefully stop SEM Value Plus from doing this to others.

Read full review of Value Plus and 3 comments
Hide full review
3 comments
Add a comment
L
L
Linda Kay B
, US
Aug 22, 2016 9:43 am EDT

I try to check my Disciver Card Statement at least every other month I saw charges over a few months for Semi'Value Plus. I didn't even know what it was. I called the company and was told when you order on line sometimes these items are ordered too? It is some kind of discount membership. I told them I would never order such a thing and they said they would cancel my membership and send me a form for a refund. The form arrived and it says "In response to your request for a refund, we have confirmed that your purchase of Value Plus was made either by you or an authorized used of the card ending in ... ... Therefore, based on our enrollment recoprds, you are not eligible for a refund., Julie, supervisor ID#91046 just spoke to me and said to check the box on the letter and send it back so they do further investigation. I'm sending a copy of the letter to Discover Card also. We are over 70 and on a fixed income, don't purchase much any more, and would never pay $24.95 a month for "discounts."

O
O
Oliver Pinto
Jersey City, US
Feb 28, 2012 2:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered Orgreenic cookware and they connected me to this site and the rest
I do not know and they are just charging me every month on my credit card.
I told my bank to cancel the card, which they hace done but the billing continues.
Please advice me what should I do.
Oliver Pinto

J
J
Jere Smith
Seattle, US
Apr 22, 2011 5:54 pm EDT

Again, I got billed for something I didn't authorize---three months worth, in fact. I don't make much money so this is an outrage.

ComplaintsBoard
S
3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus scam

some how this company obtained my credit card information and preceded to collect $24.95 from my account for a great number of months before I could stop it I filed a complaint with visa but the max that they would refund was three month. I would like to sue but live on a fix income and can not afford. If some one can help please inform [protected]@bellsouth.net

Read full review of Value Plus
Hide full review
ComplaintsBoard
L
12:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Value Plus unauthorized charges

I have been being charged by the WC MonValue for $24.95 since 05/2012 until the present each month...I want to end the charges...I did not authorize them. Linda Chamberlain 18 Ridgeway Avenue Blairstown, NJ [protected]

Read full review of Value Plus and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
Mildred Olivera
, US
Nov 14, 2018 9:14 am EST

I have a $24.95 deduction from my checking account. I want to stop this. I had never sign for expedite deliveries. They need to stop this.

G
G
Garden Groom
Schenectady, US
Jan 28, 2012 6:36 pm EST

Since [protected] I have been getting deduction of $24.95 per month & I haven't signed up for any thing, except to purchase a Garden groom of TV ad. The lady on the phone kept asking me for a magazine subscription & I said NOWAY. If this is them I want a return of these funds.

M
M
Mildred Olivera
, US
Sep 17, 2016 10:31 am EDT

I have not sign with them for any fast delivery. I want them to stop pulling money from my account. Please help me. You can contact me at: mildredolivera@sbcglobal.net

H
H
hallahan garden groom
Youngstown, US
Jun 28, 2013 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

we did not receive a book on how to do anything with garden groom please send book how to work and attach everything

ComplaintsBoard
A
2:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Value Plus Fraudulent charges

I made a purchase on December 17, 2013 from SNAPZ software for a tool to be used as an aide for a journeyman electrician exam. On that day I agreed to pay $139.00 for the software and $1.95 for the processing fee. Within the last couple of months I couldn't help but wonder what this DRI Value plus monthly was each time I saw $24.95 being pulled from my account. After questioning my husband about it, I googled the name and to no surprise it brought up pages about SCAM, & FRAUDULENT CHARGES that have been made to other people as well as myself. I have already spoken to a representative, and even the supervisor and her id number is 91134 Name; Sandra. I have been told that as of today the charges have been stopped. But I am wanting to get reimbursed for the total dollar amount that has been taken from me which is $85.80. I will provide pictures of each time my account was debited. And for your information I never received any email showing that I signed up for this. NONE. 12/17- $139.00, 12/17- $1.95, 12/19- $10.95, 1/22- $24.95, 2/19- $24.95, 3/20- $24.95

If you have any further questions. Contact me at [protected] or [protected]
Aaron and Audryanna Cameron

Read full review of Value Plus and 3 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
Chase credit card
North Vernon, US
Mar 07, 2011 7:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is on my credit card several times a month...I did NOT give my permission for this to be used...Take it off or go to better business beareu...Sharon Willis

G
G
goof39612
minoa, US
Mar 30, 2012 2:00 pm EDT

there has been a reaccuring monthly charge on my credit card that i did not authorize

B
B
Buersmeyer
, US
Sep 09, 2011 1:00 am EDT

NAME Joseph Buersmeyer
11341 W. 71st Place
Arvada, CO [protected]

PLEASE remove my name from your billing. I do not want to continue getting charges fro your firm.

ComplaintsBoard
T
4:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus Customer Service

I had trouble a few months back with their website. I had spoke with them about the use of credit cards. They stated they would begin accepting American. Express soon. This became an option on their website, but when I attempted to use an AMEX card it wouldn't accept it.. After numerous phone calls and emails it was determined that they would in fact not accept these cards even though the website claimed to. I went several weeks being unable to order. Finally I was able to order, using a different type of card. I logged in and a notice appeared stating I had not redeemed my welcome gift, after several months of this I clicked to accept it. Finally 6 months after submitting the form I was given, but not receiving anything else I email them. I was informed that I wasn't eligible for this. I explained I felt this was offered to compensation for my time and their lack of customer service, a retention incentive. Well they didn't feel the same and cancelled my membership with no explanation. Finally after several more emails I was given a reason... "Poor customer service". with this I must agree, it's been a nightmare, they charge my credit card and 10 or more days later they process my order. I will talk bad about them every chance I get and all those I recommended them to I will go back and explain what a mistake that was.

Read full review of Value Plus and 2 comments
Hide full review
2 comments
Add a comment
J
J
Julie Summers
, US
Dec 24, 2017 4:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ordering any product from infomercials is extremely risky because of who these companies hire to take their calls. Any number that is called from the tv to order a product or get information is being answered by another company. Credit card information is sold and personal information is sold to a data bank company and as you know, promises are not kept. Every "additional offer, " which is "Free Rewards Plus, " "Magazines, " etc, the company taking the calls for all infomercials benefits financially with these scams. Anyone who have elderly people in their families need to warn them about buying products on infomercials or even calling numbers from the tv, in order to protect them because that is who these companies prey on.

L
L
Linda Trempe
,
Sep 04, 2008 3:19 pm EDT

I also just noticed an unauthorized charge from this Value-Plus V on my debit card while checking my account online. My bank provided an 800 # under the description. When I called the # the first rep said I was being charged for "membership services" but could not tell me for what or even what the company was much less explain to me how they got my card #. I was irate telling him I hadn't ordered a thing and demanded to speak to a supervisor who basically denied having any record of my name/zip code in their files and couldn't refund my money as there was no customer history of me. I immediately called my bank, and found they'd charged me not just this once but for 3 months in a row. Now I've had to cancel my card and wait for a new one as well as fill out dispute papers with my bank. How do these crooks get our card #'s and how do they get away with this outrageous crap!?

ComplaintsBoard
K
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Value Plus - Money being withdrawn from my credit card

I recently went through my credit card, due to missing money and unauthorized charges. I didn't notice until yesterday. But, there is a charge every month, beginning in 4 / 2010 of $24. 95 coming from terminal [protected]; phone number [protected], mn. Also, another number i found on my unauthorized charges was [protected]. Please help! I've tried...

Read full review of Value Plus and 8 comments
ComplaintsBoard
M
8:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Value Plus Tried to cancel membership

I contacted SEM Value Plus to cancel my membership. Was told it was cancelled only to have a another charge on my credit card. I called them again, talked to someone else and was assured it was cancelled and the charges would be credited. Next bill showed late balance due with late fees - disputed this only to have my credit card company say they were unable to help me and would re-bill me for the amount. Called SEM, they say I don't owe anything...Eye.yi..yi! Next step, call the credit card company. I feel like I am on a merry-go-round and it does not stop.

Read full review of Value Plus
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
4:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Value Plus unauthorized charge

I inadvertently clicked the wrong button and got duped into subscribing to a service I did not want. A few minutes later, I cancelled the service, and then called them to make sure of the cancellation went through. They still charged my credit card. I have since cancelled twice more. And they make it very hard to cancel right away. In my opinion, they are duping consumers.
Thank You

Read full review of Value Plus and 3 comments
Hide full review
3 comments
Add a comment
C
C
Californ Cal Girl
Citrus Heights, US
Jan 28, 2010 10:01 am EST

Recieved a charge for 25.00 on 1/25/10. However, I have never heard of this complany. I called the phone number only to have the person that answered the phone tell me they have not idea what the charge was for, but that is was authorized by me back in Nov 2009. They could not offer any other info but the valueplus.com website which doesn exist. I did locate this websit showing this is a scam.

E
E
elizabeth ware
,
Jun 10, 2008 8:05 pm EDT

I don't want anything else to do with this company ever again. I just want my money back from them! Beware people!

T
T
Terrace
Narragansett, US
Jul 19, 2009 2:48 pm EDT

upon going over my credit card account activity ... it appeared that there was an unauthorized withdrawal from value plus in the amount of 19.95...I do intend on proceeding with legal mean's if money is not returned.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Value Plus customer service

Website

www.valueplusonline.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Value Plus?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Value Plus Customer Service. Initial Value Plus complaints should be directed to their team directly. You can find contact details for Value Plus above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Value Plus. Discuss the issues you have had with Value Plus and work with their customer service team to find a resolution.