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1.0 304 Reviews

Select Home Warranty Complaints Summary

2 Resolved
297 Unresolved
Our verdict: If considering services from Select Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Select Home Warranty reviews & complaints 304

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4:12 pm EDT

Select Home Warranty Home warranty at its lowest

Beware of “Select Home Warranty” company. This is a shyster of a company, promising everything till you sign up but when needed, they weasel out of responsibility, ignore you or offer ridiculous resolutions:
1. Dish Washer Saga:
On June 24th 2017 I filed an online claim for my GE dishwasher, followed by a call next day confirming the claim and was assured someone will be assigned to my claim and an email will be sent. The next day I did receive an email assigning the job to a repair facility but when I called the repair facility I was told that they have no technician till middle of next week AND that they (repair facility) did tell Select Home Warranty (SHW) of that.
So I again contacted SHW and was told they will look into that and that my dish washer brand is rare and difficult to find a tech for (a load of nonsense and a bad excuse, it is a GE the most popular Dish Washer in USA) and that they will assign claim to another repair facility. When a whole day passed without hearing from SHW, I contacted them again and this time they explained that it is a very busy time of the year and it takes 2 – 3 weeks for repair (again a load of nonsense) and gave me an option to get a tech to estimate work involved and to call with them with estimate. I called 3 Repair facilities who were happy to come over and do repair immediately or next day, but when they heard the name of “Select Home Warranty” they all took my number and said they will call back. None of them called back. No one wants to work with SHW!

It is now 3 whole weeks and I am STILL without any repair or resolution to this claim.

2. Microwave Saga:
July 10th 2017 I filed an online claim for a GE over the stove Microwave. SHW 3 days later sent a resolution email I copy and paste here:
“The amount that you have been authorized toward a replacement is $95.00”

This is a $450.00+ Microwave with at least a $150 cost for installation and “Select Home Warranty” offered $95.00! What highway robbery is this?

I felt compelled to write about my experience with SELECT HOME WARRANTY so that others do not fall victims to this very unprofessional, incompetent and a cheat that is evidently defrauded their customers as well as contractors alike.

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10:45 am EDT

Select Home Warranty Washing machine repair.

My husband applied for this service. It is the worst of all times. The staff refer you to some contractor that don't come as they claim. We called again to complain and they give you some company that doesn't seem to be professional at all. We paid $45.00 for service call and was told the part was on back order a month ago. We were referred to All Appliance Service and I guess they work from home and don't call you back. Select is awful and the people they use are awful. If our washing machine was completely down we would be at the laundry mat. Please don't waste your time using these companies.

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9:57 am EDT

Select Home Warranty Washer cook stove

I had a contract with Select Home Warranty and they said on my stove that they didn't cover parts, only labor. So I cancelled that contract and when I did they charged me early cancellation fee, prorated my total so out of almost $499.99, I received $20.00 for five months service and my appliances were not fixed. Choice called and I voiced what terrible business Select offered. Of course they guaranteed they were outstanding on their service and they offered a sale on their contract. So I purchased it on March 14, and last week when I had trouble with my washer I had a terrible time getting hold of anyone and when I did it was several days till the contractor came. Then I get a call from Choice that the part I needed for my washer wasn't covered. They said look at the contract on page so and so. Well I have called them three different times trying to get a contract which I still don't have one. Of course they say they sent one. These type of crooks need to be stopped. My husband and I r 66 years old and we don't have money to throw away. I guess I will have to buy a washer. I told Choice I wanted to cancel my contract and of course they take $50.00 out for early termination. I would love to be apart of any action taken to stop this type of people that r taking advantage of every person they can.

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2:28 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Select Home Warranty - Refusal to cover repair/replacement

I bought a home warranty to provide coverage for my home and appliance, after paying $399.00 for this bogus warranty and inquiring if they covered the usual appliances, and being assured that they did, I had the misfortune of needing their services. I had a problem with a hot water heater and the thermocoupling unit; which would cause the pilot to go out...

Read full review of Select Home Warranty and 23 comments

Select Home Warranty In-depth Review

Overview of Select Home Warranty: Select Home Warranty is a reputable company that provides comprehensive home warranty plans to homeowners across the United States. With a strong focus on customer satisfaction, Select Home Warranty offers a range of coverage options to protect your home's major systems and appliances.

Coverage and Plans: Select Home Warranty offers three main plans: Bronze Care, Gold Care, and Platinum Care. These plans cover a wide range of systems and appliances, including HVAC systems, electrical systems, plumbing systems, kitchen appliances, and more. The coverage provided is extensive and ensures that homeowners are protected against unexpected repair costs.

Pricing and Payment Options: Select Home Warranty offers competitive pricing for their plans, with affordable monthly and annual payment options. The company also provides a 30-day money-back guarantee, giving homeowners peace of mind when choosing their coverage. The pricing structure is transparent and easy to understand, making it convenient for homeowners to select the plan that best fits their needs and budget.

Claim Process and Customer Service: Select Home Warranty has a straightforward and efficient claim process. Homeowners can easily file a claim online or by phone, and the company strives to provide prompt and reliable service. Their customer service team is knowledgeable and responsive, ensuring that homeowners receive the assistance they need throughout the claim process.

Contractor Network and Service Quality: Select Home Warranty has a vast network of qualified and experienced contractors who are available to handle repairs and replacements. The company carefully selects contractors to ensure that they meet high standards of service quality. Homeowners can trust that their repairs will be handled by professionals who will get the job done right.

Customer Reviews and Satisfaction: Select Home Warranty has received positive reviews from many satisfied customers. Homeowners appreciate the company's quick response times, reliable service, and hassle-free claim process. The high level of customer satisfaction is a testament to Select Home Warranty's commitment to providing excellent service to their customers.

Additional Benefits and Features: In addition to their comprehensive coverage plans, Select Home Warranty offers additional benefits and features. These include 24/7 customer support, a free roof leak coverage option, and a rekey service for lost or stolen keys. These additional benefits enhance the overall value and protection provided by Select Home Warranty.

Limitations and Exclusions: Like any home warranty provider, Select Home Warranty has limitations and exclusions in their coverage. It is important for homeowners to review the terms and conditions of their plan to fully understand what is covered and what is not. Some exclusions may apply to pre-existing conditions, improper maintenance, and certain types of damage.

Comparison with Competitors: When compared to its competitors, Select Home Warranty stands out for its comprehensive coverage options, competitive pricing, and excellent customer service. The company's commitment to customer satisfaction sets them apart from other providers in the industry.

Conclusion and Recommendation: Overall, Select Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home's major systems and appliances. With competitive pricing, prompt claim processing, and a network of qualified contractors, Select Home Warranty provides peace of mind and protection against unexpected repair costs. We highly recommend considering Select Home Warranty for your home warranty needs.

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Contact Select Home Warranty customer service

Phone number

+1 (855) 267-3532

Website

selecthomewarranty.com

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