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2.0 278 Reviews

Sleep Number Complaints Summary

68 Resolved
197 Unresolved
Our verdict: When using services from Sleep Number with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Sleep Number reviews & complaints 278

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Newest Sleep Number reviews & complaints

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9:45 am EDT
Featured review
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Sleep Number - does not rasie or lower position

I purchased a queen-size sleep by number in May '05 at their Menlo Park store. It had controls to raise/lower, the head and the foot positions. I moved to point Pleasant NJ 8/1/06 and ever since these controls do not work. I was sent a new remote control (charged for) and fax messages to try to correct the problem. I have not been able to get anyone to come...

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12:36 am EDT
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Sleep Number not one

I would love to hear from someone who purchased one of the better models of Select Comfort either the 7000 or 9000 if you are interested in selling you bed, and are in Texas. I would love to buy one but I'm completely perplexed at the feeeback. People either LOVE them or HATE them no in between. I think I would like one but I don't want to take a $5000 gamble. If yours doesn't work for you email me with particulars, age, condition, location, and price to [protected]@gmail.com

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firefighterwek
Marietta, US
Dec 22, 2009 3:27 pm EST

I bought the 8, 000 paid 4250 for it..

IT IS THE WORST PURCHASE I HAVE EVER MADE. 3 years into it, it is rolled up in my closet.

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shriram sharma
, IN
Jan 23, 2009 10:53 pm EST

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Kristin Prahl
,
Aug 13, 2008 12:01 pm EDT

Hello, my name is Kristin. I work in the Customer Service call center for Select Comfort. I am so happy to hear you are looking to purchase a new Sleep Number bed! I do have a little information for you from a company standpoint vs. customer feedback. (Well maybe a little customer feedback since I am an owner of a king 5000 model and just love my bed!)

One thing to keep in mind is that with the purchase of our beds is that you do get a 30 night in-home-trial. Of course, that means if you are not happy with the bed for any reason you can return it within the 30 night trial. We do also offer extended financing plans and even sometimes cash discounts. Feel free to take a look on our website www.sleepnumber.com to check out the promotions we currently have running. Depending on the model and size you choose, you can also look into purchasing an outlet model. These are discounted beds because they are a previous year’s model. If you would like more information please feel free to call our direct sales department at [protected] or stop into your local store. I would also like to direct you to http://www.beds.com/greatsleep/greatSleepConversation/SNC for more customer feedback about our beds.

Sleep Well,

Kristin Prahl
Select Comfort
I’m a 45!

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4:39 pm EDT
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Sleep Number - sleep number bed

Select number beds are nothing more than a couple of air mattresses with a hard plastic frame and an air pump. Probably about $200 worth of materials. They charged $2, 500 for the one a bought. Worst $2, 500 I ever spent. One of the "air chambers" (I call it air mattres) leaks. I called the help number and they sent me to plugs to plug the hose lines to...

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9:29 pm EDT
Resolved
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Sleep Number - crap warranty

5 year old $2500 bed. A 10 cent chip goes bad on the pump circuit board and they want $150 and insist the entire pump must be replaced; what a friggin racket. Customer Number:####### June 23, 2008 Dear [protected], Thank you for contacting Select Comfort Customer Service. I apologize, but unfortunately we are unable to replace just the circuit board. The...

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10:47 am EDT

Sleep Number no follow up service

I am disgusted with my Select Comfort sleep number bed. I paid over 8, 000 for it and it will not retain the pressure it is set at. Noone will come and fix it, expects me to fix it myself with instructions on the phone, and to replace parts myself. This is totally disgusting for the amount of money we spent. Someone should be able to come to the house and fix it for me, it has never been right since I bought it 8 months ago.

Is there nothing that can be done legally for purchasing something that has never worked as advertized?

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Ian Thielke
,
Jun 04, 2008 7:27 am EDT

Hi Patricia,

I'm Ian from Select Comfort, creators of the Sleep Number bed. I am very sorry that a part of your bed is defective and I apologize for the way your complaint was handled when you called. Your satisfaction is very important to us and, while we can not change the terms of the warranty, we welcome any and all of your feedback. Please call us at [protected] or email us at customerservice@selectcomfort.com so we can provide you with more information to help resolve your issue right away.

Sleep well,

Ian

My Sleep Number is 60

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P
4:58 pm EDT

Sleep Number mold issue with the foam

The interior of my Select Comfort Bed is moldy. I asked for a replacement foam insert and they want to charge me $650.00 to replace the moldy parts. This appears to be a common problem with their beds. I have been sick sleeping on the bed but did not know why until we took it apart to move.

PFM

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Jim Wilson
,
Nov 20, 2008 10:28 am EST

Ian,
I had mold on my bladders and foam, which I discovered after ordering replacement foam. Not only did I not get something for free, but now I'm told I can't even return the foam for credit - and I never even opened the box!
Jim Wilson
Summit, NJ

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Ian Thielke
,
Jun 04, 2008 7:24 am EDT

Hi Penina,

I'm Ian from Select Comfort, creators of the Sleep Number bed. Our record indicates you emailed stating you needed to purchase a new pilowtop mattress cover and that your foam topper pad was moldy. When we offered to ship any affected parts for free, you said "I am very happy with your solution. The parts that are moldy are the two air chambers and the foam insert." We then shipped a free foam topper pad and two free treated air chambers to the address you gave us. I am sorry for any misunderstanding. In order to reach customer service, please do feel free to call [protected] or email customerservice@selectcomfort.com anytime.

Sleep well,

Ian

My Sleep Number is 60

ComplaintsBoard
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1:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sleep Number beds offer no spine support

I bought a Sleep Number bed 4 yrs ago (the dual control type). I noticed I started waking up with terrible back pain and it took me a while to realize it was the bed and that even at the highest air level of 100, it was in no way firm or supportive enough to support or conform to my spine. It was only when I noticed after sleeping at hotels or staying with friends, that I was NOT waking up with unbelievable back pain like I did at home. I work out for over an hour 5-6 times a week so anyone who tries to blow off these complaints by saying that they user's back hurts because they are just out of shape, is dead wrong.

I ended up having to have back surgery to fix hernited disks that I feel had been caused by the years of sleeping on this bed with NO support - leaving my spine to sag along with the mattress. I actually avoided fusion of my spine simply by changing to another type of high quality/ firm mattress.

If the Sleep number bed would allow people to inflate it MORE to say 180 or so, they might be able to offer people better support. But for those of us who need more than 100 (top air level), this bed is frustrating, limited and expensive when you add up all the medical bills. I do have to say it is a -itch to put together too by they way.

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2:52 pm EDT

Sleep Number misleading and hidden info on financing!

I had been looking at the sleep number bed for some time and had received informational material from them. I was at Woodland Mall while waiting for my car to be worked on. I stopped in at the Select Comfort store in the mall looking for some more info before deciding if I wanted to buy. The store manager, Jean, took a great deal of time to work with me. I told her that at present I did not have the funds to purchase a bed. She suggested their financing.

I told her that I was recovering from Bankruptcy and probably would not qualify. She encouraged me to fill out the top half of a block form and she would check. I never paid too much attention to the form since I was sure they would not approve my request. A short time later jean comes up to me and tells me that i was approved for $3000 of credit. I say okay. Being a retail store I figure financing would be about 22%.

After making my selections and choosing the Queen 5000 bed which I was told was on special being a closeout bed. At no time was the financing package explained to me nor was I given any paperwork that outlined the terms. I just received a receipt and some business cards of the store manager. On the receipt it stated the customer agrees to pay according to the finance agreement. I did not think to ask about it thinking that it was similar to those of JC Penny's and Sears which I have had in the past. Jean also indicated that there was no interest for the first 90 days. I had explained to Jean that I only had approximately $100 a month available for payment and she assured me that the monthly payment would be less then that.

After the first 90 days was up I send in my payment on November 3rd. When I get next statement I see $200+ added to my account plus a late fee. I noticed that my payment was not credited to my account until November 12th. I contact Select Comfort and they tell me there is nothing they can do and in fact are very unresponsive to my complaint but instead instruct me to contact the finance company. In this case HC processing in Arkansas. They tell me that my payment must have got delayed in mail and therefore I am late. I find out that my finance rate is now 29.75%. In subsequent correspondence they tell me that I should have received information on the financing at time of purchase, which I did not. If I had been informed about the ridiculous terms I would have never purchased the bed. They also tell me that the 90 days without interest is a special. What good is it when I had clearly told the store manager Jean that I only had about $100 a month available for payments. In order to pay off without interest I would have had to be able clear more then $800 a month after all other obligations were satisfied. Clearly very deceptive and not straightforward in informing the consumer (me) about their financing terms.

I am very unhappy and even more so both Hc Processing and Select Comfort's lack of interest in trying to satisfy the customer. I worked in retail for several years and even when the customer was wrong we did what was necessary to make them happy even if it meant a complete refund.

My advice do not purchase a Select Comfort Bed using their financing. They are bent on cheating you. There on-line bill payment is bad as well. they only allow for electronic checks drawn from your checking account. They use a third party processing company so you are not credited with any payment until it clears with the thrid party vendor. Again this delay will cause you to be delinquent resulting in another late payment fee. Very Dishonest.

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Nicholas Jackson
, US
Nov 19, 2016 3:28 am EST

Your comments have been greatly reviewed. Now I know not to buy a sleep number bed.

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uthmama
Tulsa, US
Apr 20, 2009 8:52 pm EDT

I did not purchase a sleep number bed, but a treadclimber, much the same way though. I put in a finance request thinking I would be turned down. I didn't receive a confirmation and thought I wasn't approved. As my husband and I were walking out the door a year ago, the UPS driver was dropping off very heavy boxes of treadclimber equipment. We didn't sign a contact either. We didn't receive any contract or paperwork form HC processing in the mail (as they claim). We were leaving town, decided we'd deal with it when we got home. Got home, they refused to come and get it.
HC processing has called my neighbors and harrassed us and our interest rate is somewhere around 29% as well. Also, our balance is up $1000 from the purchase price! how is that possible?
I have called treadclimber, with no luck. I have spoken with HC Processing to try to settle, no luck. I make my monthly payments and probably will till we die. I would like to get in on the class action lawsuit but cannot find it anywhere. Please let me know how to get in on this lawsuit.

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Ian Thielke
,
Jun 04, 2008 7:28 am EDT

Hi Mike,

I'm Ian from Select Comfort, creators of the Sleep Number bed. I apologize for the mistake that may have been made when your finance application was being processed and I apologize for the inconvenience it has caused. Your satisfaction is very important to us and we intend to help any way we can. Please call us at [protected] or email us at customerservice@selectcomfort.com so we can help resolve your issue right away.

Sleep well,

Ian

My Sleep Number is 60

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Mike
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May 02, 2008 3:09 pm EDT

I have experienced a similar situation with Sleep Number/HC Processing. In the store at the Mall of America, the terms I signed were no interest and no payments for one year. Before my bed arrived I was switched by the vendor to 3 months of deferred interest, just like you.

The first I heard of this was when a collector called asking why I had not made my payment. I have worked with both the store that I purchased the bed from, as well as Select Comfort's corporate customer service and am still working on getting relief. These collectors are relentless. They call me at home, at work, and they even harass my retired parents in Chicago.

The worst part is that I have paid off the bed in full according to the terms I agreed to. They are after me for delinquent penalties and interest. It is bait and switch, plain and simple, and bait and switch is illegal.

They are making negative marks on my credit while I am trying to buy a house. Instead of caving to their extortion and bullying tactics, I may just hire an attorney, since my credit report now needs repair. I also saw a class action lawsuit against them that I might be interested in joining.

ComplaintsBoard
L
1:58 pm EDT

Sleep Number poor product!

I purchased a select comfort bed in the year of 2001. Between 2001 and Jan 2008 I had to replace the air pump four times, and two air chambers. Although under a prorated warranty ( 70 Percent during my problem period), the air chambers cost about 50 each and the air pumps are over 150. I have also had to sew my mattress seam back together by hand to keep the zipper from becoming unattached. The air chambers can fail due to O-Ring Failure, cracked plastic air-intake nipple, rubber seam failure or air hose connector malfunction.

One needs an experienced pit crew to keep this bed system in operation. The bed sleeps good except for the dreaded trenching effect. That's where one person slides into the other sleeper because one person chose a lower sleep number than their partner.

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firefighterwek
Marietta, US
Dec 22, 2009 3:33 pm EST

Hey Larry.. I have ha dall of the same problems with it! No kart wheels or jumping on the bed Polebilly13... as I am sure larry wasn't either..

The bed sucks

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Polebilly13
Pleasant Prairie, US
Jun 22, 2009 1:50 pm EDT

Are there Children jumping up & down on it? Also, do you do alot of Banging on it? Are you or anyone useing it Overweight?

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Art
Warrenton, US
Mar 23, 2009 3:53 pm EDT

I'm sorry to hear all these horror stories. I'm glad I didn't read them before we bought ours. We did have one failure of the dials not being readable after a year or two. They sent us a new pump and dials for no charge. Yes, I did have to get under the bed and stuff, but it wasn't that bad - I'm 65 years old. The really good thing about the bed is that I like it soft and my wife likes a hard mattress. She runs at like 75 and I run at like 25. We're both comfortable, whereas before it was either she or me.

ComplaintsBoard
J
8:59 am EDT

Sleep Number terrible experience!

I purchased a sleep number bed do to a couple of herniated discs in my back. I had been sleeping on the couch and we had heard it helped with back problems. When we first got it it was amazing I never had a back problem again and could have been a spokes person for them until... We had remodeled our home and had to move our bed when we went to take apart the mattress to move it we noticed under the cover it was filled with Black Mold (and my husband is highly allergic to mold) we contacted them immediately and they sent us a new mattress for US to set up and we had to find someone with a truck because we had to send them back the old one. Ever since we received this new mattress we lose air and there is a crater in the middle and it is high on the sides, it slips off the boxspring all the time and it just seems to big for the boxspring. We contacted them again since I am back on the couch and the sent out these caps for us to try to see if they would work to stop the air loss and no they didn't. We will be calling tonight and demanding them to send us a new bed and if they refuse or do not help us out with all the money we spent (they are not cheap) I will make sure there will be blogs, media attention etc... What bad business, first of all to have people with back problems buy their beds and then expect them to return these unbelievably huge boxes so they can hide the fact of MOLD...

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mo237
Highland Park, US
Jan 31, 2011 5:02 pm EST

I have had a simmons bed for 5 years. Same problems, for over a year. Sagging where I sleep bad back problems. Just going with sleep number. Not going to bother with warranty because I don't ever want another simmons in my house again!

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Kim
San Diego, US
Feb 16, 2009 12:31 pm EST

I have had Mold in the parts of the mattress and a severe cough that only happened as I slept on my select comfort mattress. I would cough constantly thru the night,
The company replaced the inserts of the mattress and assured me that it was not going to happen again .
Well the cough started again, so I opened the mattress to find that there was not any mold that was visible but the inflatable chambers were wet and I am now wondering what the mattress chambers were treated with as I frequently awake in the middle of the night feeling overheated and still coughing.
I am very concerned and the company refuses to help.
Has anyone else experienced this?

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Megkens
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Aug 04, 2008 11:23 pm EDT

I recently purchased the top of the line Dvx from sleep train. I was told this was the same as the 9000 model. When I asked about the problem with the mold, I was informed they have corrected that a few years ago. The problem I am having is that my bed will not stay at 100, it deflates down to 80 on both sides. I Has anyone else had this problem? First my pumps were replaced then the whole top mattress. Please Email if you have any info on this issue. Thank you

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Glenn Holewa
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May 17, 2008 4:34 pm EDT

All who have this mold problem . I think we should get together and start a class action law suit. I will be contacting my attorney on this matter for my wife has been sick with allergy problems to the point that she cannot sleep on this bed . Please send me an e-mail with some information about your complaints and any limited personal information, Name, first if you like, a contact # and or an E-mail address. We should not have to stand for this Crap! We spent alot of money and i demand action! My name is Glenn Holewa from Bayside Queens N.Y. Please E-mail me . This message has been posted 5/17/08

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Diane
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Apr 15, 2008 1:35 pm EDT

I do not understand how sleep number gets away with selling a product that is a danger to consumers. Mold is very dangerous and an extreme health hazard and I got charged $200 to have this dangerous material removed from my home! NOT FAIR not only do I get charged $200 to remove the mattress that smelled so horrible that even my dog would not come in the room, but they even kept me waiting for over a week to get it out!

I got the run around from the company, they are not cooperative they did not care that I have asthma and that the smell was bothered me.

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rebecca
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Apr 05, 2008 5:27 am EDT

OMIGOODNESS! We have had our select comfort for 9 years (supposed to last 20) and because it has felt so awful the past few years, we finally decided to get a new bed. Well, this morning when we took the bed apart we were HORRIFIED to find it full of black mold! My husband and I have both suffered sinus infections for the first time in our life with this bed and I have had bronchitis and a chronic cough. I will be contacting the company today but I first went on line to see if others had this issue and have seen several reports on line of the same thing. I wanted to make sure to warn others. Perhaps if there are enough cases of this, something can be done. I don't want another bed from them but I would like some refund of this rip off! DO NOT BUY!

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Angel
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Mar 14, 2008 6:54 pm EDT

I have had my sleep number mattress since 2004... my husband and keep trying to find our number... so we have experimented to no avail... cannot find our number's, I called the store where we bought it and they said to check our air hose's... not knowing where they were, the store clerk guided me throuth this.. I pulled up my mattress and discovered MOLD, MOLD, MOlD and was horrified by what I saw... I have suffered, allergies, breathing problems, face hives, body aches, and, stiffness with joints. Could not figure out where all these problems were coming from... untill I saw the MOLD... I've always been fine until I go to bed then all of a sudden all these ailments are there... I took off my bed skirt since it's just a dust magnent and clean and vacuum all the time... Well guess what I am sleepint on top of a disaster...MOLD... make sure you check out your bed... and make sure you're not sleeping on the MOLDE I discovered...

ComplaintsBoard
B
12:00 am EST

Sleep Number scam and cheating!

I hate this bed. We purchased the Sleep Number bed several months ago and I was out of the country when it was delivered so I missed the 30 day return window. I set the number at 50 when I go to bed and wake up in a couple of hours with it being too soft or too hard. Sometimes it's 70 and sometimes it's 35. I have a back and neck ache every morning. Now I'm stuck with a $1600.00 bed I'm gonna be paying for for years.

Thanks for nothing, Sleep number!

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12:00 am EST

Sleep Number sink hole!

We purchased a sleep number bed with duel controls about 6 months ago. After a fews weeks my half sunk in, I almost have to be helped to get out. I made the bed harder and after a few days back in a hole i was. I called customer service and they sent me out a pad to put underneath the air mattress, because i could feel the hard bottom. That didn't work ! I called again and was told sink holes weren't under the warranty and at that time was told to vacuum the top cushion. Which hasn't helped. My husbands side is fine and he weighs 90lbs more than me. I realize that mattresses do sink some, we're talking about a 6" inch depth and after only a few weeks, and another thought if it's air and i get out shouldn't it re-distribute itself ?. Well. it doesn't. the hole is always there. When i get up and my husband moves he falls into the hole. We are paying over $2000.00 for a bed I'm ready to change. I thought it would last me much longer then a few months.

SO I WOULD THINK TWICE BEFORE PURCHASING A SLEEP NUMBER BED. I have pictures of the hole if any one would like to see just email me and I'll send u them. A DISSATISFIED CUSTOMER!

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12:00 am EST

Sleep Number very unhappy with sleep number bed!

I'm so happy to finally read complaints that equal mine about this bed! I had some minor back problems, but I thought this sort of bed would be great because I could adjust the firmness, so I could not go wrong. WRONG! I've had the queen Sleep Numbers Bed only a year, and I have never been able to find my "Number." I've had it up to 85, down to 15. I've called customer service. No help. I bought a pillow top myself, but it didn't help. I just could not find my number. I just had a massage last night. I felt wonderful. Then I went to bed, and I woke up with the same neck, shoulder and back pain.

I finally broke down and bought a conventional bed. I knew I had to (even after $1800.00 purchase of the Sleep Number bed) because I recently went on vacation and slept on a regular bed and felt 100% better the next morning.

BUYER BEWARE!

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Adam
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Aug 24, 2008 9:08 pm EDT

Did you try the bed before you bought? If you were not comfortable with it why did you not return it? Was your back trouble because of your sleep?

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12:00 am EST

Sleep Number worst purchase ever made

I have not had a good nights sleep in over a year! This was the most costly mattress I have ever purchased and definitly the most uncomfortable. I like my side firm, my husband likes his side soft. My problem is that because of this difference, I spend the entire night trying to resist rolling down to his side of the bed. I feel like I am sleeping on the side of a hill all night. It seems like they should have put a decent baffle in the middle of the bed to prevent this from happening but that would be a poor assumption on my part. I would recommend to never ever ever buy this bed and just invest in a decent mattress which will cost probably half as much. This product should be recalled

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Hairyshaw
Sapphire, AU
Jul 18, 2010 6:58 pm EDT

I AWAIT your advice.

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Hairyshaw
Sapphire, AU
Jul 18, 2010 6:56 pm EDT

I PURChase a commodore acclaim on 26/06/10 and have not received it I sent money for transport but get the excuse that it is the carrier at fault which I find it hard to beleive.

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firefighterwek
Marietta, US
Mar 15, 2010 8:38 am EDT

Same problem here!

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Leslie
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Jul 14, 2008 7:08 am EDT

We have 2 different sleep number beds making our recent purchase only a few months ago. We took apart the first one to move to our son's room and never found evidence of any problems. All of us sleep much better than we have after getting our beds. I have a dear friend with a family of six - all sleep on the sleep number beds and have cut down their chiropractic bill substantially since. Everyone that I know (and it is a LOT of people) that have a sleep number bed would never trade it back for their old mattress.

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evelyn smith
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Jan 26, 2008 11:13 am EST

I am having the same complaints as everyone else. I purchased this bed March of 2006. I have never had a back problem in my life. After two or three months my back would be in so much pain after sleeping on the 7000 series. I was naive and kept going to the doctor. I finally got a very astute physical medicine doctor who asked me what kind of bed I slept on? I answered very proudly that I was sleeping on a very expensive 7000 sleep number bed. He went on the computer and showed me all my same complaints. He told me someone should sue the company for false advertising. He told me to sleep in my guest room on a much cheaper bed. I did for a month without any pain when I woke up. I have been complaining to customer service and got the most rude person.

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Larry Katerzynske
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Dec 08, 2007 11:26 am EST

My god, I can't believe it. I have the EXACT SAME PROBLEM with this mattress. What a complete rip-off. It feels like an ancient, worn-out mattress because of the huge chasm in the middle of the bed. It is absolutely the worst $2500 I ever spent. And just in case anyone that reads this is considering a purchase, beware of the seller trying to load you up with unbelievably priced sheets, pillow cases, pillows, etc. Someone else we know bought a higher end mattress (only difference is the pillow top, the dealer said), but they bought all kinds of rip-off pillows, etc and totaled up to over 6 grand. His quote after 3 months? "I'd like to take it out and burn it." STAY AWAY!

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12:00 am EDT

Sleep Number pickup of returned mattress

I'm returning this mattress because it's very uncomfortable, and I called on July 2 to arrange pick-up. They "can't" pick it up until July 29. For $199, I would think they could make a special trip. That $199 is supposed to include the cost of taking the bed apart, but because I didn't want to spend a month on an inferior mattress and was able to get a new mattress right away, I bought a replacement mattress and therefore had to take the bed apart myself, and now it will be stacked around my apartment for a month.

When you look at the bed, don't let the sales person turn on the thing that makes it adjustable and the vibrating stuff. She had me sitting up in it for 15 minutes, and I was too stupid to realize that I really had no idea how comfortable or uncomfortable it really is. If you have two chambers, it slopes toward the middle of the bed. I'm told that doesn't happen if you only have one chamber, which defeats the whole purpose of having a choice. They also tell you, after you've bought it, that you should have at least three slats on your bed frame, and I didn't, but I'd never have bought the thing if I'd have known I was going to have to modify my frame.

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Zhenan Jin
,
Jan 31, 2008 11:18 pm EST

Select Comfort has been around for a long time. I know from retail experience that some people tend to exaggerate the facts. I own 4 Sleep number Beds. Two are #5000 Queens and two are #3000 twin longs.

Here are the facts.
1. Yes it takes approximately 2 weeks or longer to receive it. Why? Because they are not pre-made and the delivery time depends on YOUR availability. If you are returning a bed, remember it tooks 2 weeks to get it. Why would it take less time for them to pick it up?
2. Everyone loves to mention how much they paid for their bed but over half of them don't even know the model number of the bed they purchased. Which goes to show they probably didn't pay attention to the representative either!
3. Just like after purchasing a new pair of shoes, it takes about 2 weeks for your feet to adjust to them. But unlike the shoes, your Sleep Number bed will need to be adjusted by what your body wants. You can leave it on one setting for 20 years or change it every night for 20 years. It is a brand new bed 365 nights a year, because you control it.
4. Did you know that whatever happens 15 minutes before you get into bed determines what position you will sleep in? Change your sleep number accordingly. It is not carved in stone.
5. While back sleepers and small children can be comfortable on the Sleep Number 3000 model, I have found that side/stomach sleeping adults and women, need the extra comfort layers of the #4000 and up. Especially if you weigh 125 lbs or more. This is because your body is wider than the #3000 is thick and since you are practically laying on the air chamber, you feel everything it does.
6. If one person sleeps on 25 and the other sleeps on 85, you may experience a roll-into problem on the #3000 and #4000. But not on the 5/7/9000. The extra comfort layers nestle you in. All you have to do is call customer service and request a lift-kit.
7. In most cases the chamber is not leaking. You can only set your sleep number while you are laying on the bed in your sleep position. You will see the "air pressure" when you are out of or sitting on the bed. When you get out of bed and lay back down it is normal to see a variation of +/- 5 or 10. This is because you will not be lying in the exact spot that you were before. The bed registers the number based on where you really are in the bed. (If you took a chalk outline of yourself, got out of bed and then tried to lay in the same spot, you can not.) If your bed IS leaking air, call customer service for a replacement.
8. Every company that does same-as-cash financing shows you interest accrued on your statement. This is the amount you would be paying if you don't pay it off in time. Finance companies do this so it would not be a shock to you if you can't make that last payment in time.
9. If you are upset about something you may have misinterpreted, do not remember being told or do not understand, do not call your consultant or customer service while you are angry. Give yourself a moment to breathe and collect your thoughts or write them down if necessary. You need to make your call with a clear head so that your issue can be addressed in a calm and timely matter.
10. The Sleep Number is for sleep. Not for show! If you purchased the lowest price bed just to say you own one. Or the most expensive bed because you THINK it is the top of the line, you have no one to blame but yourself. The BEST bed is the bed that does what you need it to when you need it to. Listen to your body, not your ego. Let your body tell you what it wants and you will sleep very well and wake up refreshed.

I hope these tips help to straighten a few things out. I do not work for the company. I am not an investor. I am an owner who listened to my consultant and tried the bed several times during different times of the day before I made my decision. My body wanted the #5000 and that's what I gave it. I love my bed and customer service has been excellent!

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Tim McGee
Louisville, US
Sep 26, 2007 1:08 pm EDT

This complaint makes little sense.
The Sleep Number bed has to have a solid foundation under it to allow it to work.
The person mentions the adjustable foundation yet doesn't say they bought it.
Regardless, customers do not have to modify there bed to sleep on a Select Comfort mattress as long as they purchase a set.
A set is a mattress and a foundation (which takes the place of the box spring) and sits on bed slats, on your bed frame, or in/on a steel foundation.
The mattress doesn't drift to the middle when adjusted properly and the only reason to buy a single chamber mattress would be if you will be the only person in the bed.
In reality few beds are returned but you can't make everyone happy.
Most mattress retailers would not give you any refund at all.

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12:00 am EDT

Sleep Number lied about finance charges during promotion

Well I't seems i'm part of the so many unhappy and complaints about GE Money Bank. Me and my wife had purchased a bed from the store called Select Comfort in 11/05 for the amount of 2,100 dollars and were given a 18 month free of finance charges. The finances charges were not to be added or charged by GE Money Bank until the promotional period was to be over in 5/07. Well to my surprise I'm not sleeping so comfort in this bed anymore, to my surprise after paying 100/200 monthly this months statement came in and expecting to be at the ending balance of 800$ we were finally happy to be able to pay it off with our income tax but we were shocked to se that our balance had jumped to 1,500$ as you can imagine this but me in a up roar. I've called GE money Back and well it's like talking to and scratched record player getting the same answer from everybody, from customer service to supervisors - well the finance charges had started since day 1 and since the balance was not paid in full before the ending promotion date that it would be added on at ending period, but in the mean time here we were thinking that the finances charges were not going start until the ending period like we were told by the salesperson al Select Comfort sleep bed company. GE Money Bank is one off the most rip off banks that i have ever done business with and will be the last time i ever do. They were at no help, they are not an bank you can go to-just over the phones probably hidden in some warehouse or abanded office, but by word of mouth and other means people should be warned about select comfort and ge money banks practices on how they do business and how they do not help the customer at all.

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secrettrance
Northampton, US
Jan 11, 2010 8:32 am EST

In clear english the contract states that the balance must be paid by the end of the promotional date or all interest accrued will be applied to the balance. It is called deferred interest. I just purchased this bed and am under the same exact contract you speak of. GE Money bank also did this same offer for customers of Tweeter. It is your own fault for not reading and understanding the terms of the agreement which YOU SIGNED. Next time bring mommy or daddy with you.

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Tim McGee
Louisville, US
Sep 26, 2007 12:36 pm EDT

The consumer is given a credit agreement anytime they fill one out.
The customer was sent 18 monthly bills stating the amount owed and interest accrued.
GE isn't doing anything every other finance company will do nor is Select Comfort.
I don't care if you shop at Sears, Circuit City, Mattresses & More, Sam's Club, Costco, Best Buys, Comp USA, Lazy Boy, HH Gregg, Dillard's, Macy's, Penny's, or any other major retailer the same results will occur regarding interest on the entire amount.
There was no scam committed.
This was more in line with consumer ignorance on credit and how to works.

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Sleep Number - beware of interest scam!

You buy a bed, you have no payments no interest for 1 year, but if you don't read the fine print and don't pay it off in full by your promotional due date - by the way they send you a bill after your due date has passed, you have to pay all of the interest you have incurred for an entire year! Of course they send the bill after so people have to pay - thi...

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12:00 am EST

Sleep Number this product should be taken off the market!

I have had a Queen size bed (dual chamber) for 8 months now and coincidentally I have had a lower back problem and my girlfriend has a recurring kink in her upper back (behind the left Scapula). As a Police Officer it has made a negative impact on my daily job (I feel as if I am 90 years old and my movement has slowed dramatically). I find myself contemplating to pay a Chiropractor to fix me or get some serious muscle relaxers. My girlfriend is an E.R. Nurse and her kink has been affecting her at work by slowing her down. On her off days she has to take a muscle relaxer and see a Chiropractor.

I have spoken to the company and all they are willing to do is either:
1) switch out the dual chamber for a single chamber (which will make the bed feel more like a water bed since every movement will be felt by both parties) or
2) switch out the air compressor. ( how does the air compressor affect us... I have no idea).

The customer service is really good while your bed is in the 30 day trial, after that, you have to convince them over the phone that your having problems.
Example: I just spent 42 minutes on the phone with a customer service rep about the above problem. She then says that she will switch out the chambers but, because I am past the 30 day trial she can not do anything more (which is the polite way of saying " sorry sucker").

I should have done more research, now I am out $3000 and can't sleep more than 4-5 hours at a time in it.

If anyone reads this before buying a Sleep Number Bed just remember the phrase "BUYER BEWARE".

Read full review of Sleep Number and 391 comments
Update by Charles
May 13, 2008 4:21 pm EDT

I have had a Queen size bed (dual chamber) for 8 months now and coincidentally I have had a lower back problem and my girlfriend has a recurring kink in her upper back (behind the left Scapula). As a Police Officer it has made a negative impact on my daily job (I feel as if I am 90 years old and my movement has slowed dramatically). I find myself contemplating to pay a Chiropractor to fix me or get some serious muscle relaxers. My girlfriend is an E.R. Nurse and her kink has been affecting her at work by slowing her down. On her off days she has to take a muscle relaxer and see a Chiropractor.

I have spoken to the company and all they are willing to do is either:
1) switch out the dual chamber for a single chamber (which will make the bed feel more like a water bed since every movement will be felt by both parties) or
2) switch out the air compressor. ( how does the air compressor affect us... I have no idea).

The customer service is really good while your bed is in the 30 day trial, after that, you have to convince them over the phone that your having problems.
Example: I just spent 42 minutes on the phone with a customer service rep about the above problem. She then says that she will switch out the chambers but, because I am past the 30 day trial she can not do anything more (which is the polite way of saying " sorry sucker").

I should have done more research, now I am out $3000 and can't sleep more than 4-5 hours at a time in it.

If anyone reads this before buying a Sleep Number Bed just remember the phrase "BUYER BEWARE".

I do agree with someone on this post that said there should be a class action suit. I have spent more on chiropractor bills than the bed.

What do we do? Get rid of the bed and call our losses on the $3k spent? I wouldn't even donate this bed. That's how bad it really is.

Now we are stuck w/ a bed that neither one of us like. We can't sleep for long on it and when we do, I wake up w/ the WORST back ache. I can hardly move. I am only 35 and I feel like I am 90 years old. My girlfriends right arm goes numb and she has a constant kink in her back.

I could complain all damn day about this!

If anyone is thinking about getting one... DON'T. If you have recently received one...GET RID OF IT!

Spend the money on a high quality REAL mattress and use the left over funds to go out to dinner.

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Anita Harrison
, US
Aug 26, 2019 9:50 pm EDT

Does anyone have any complaints about the new 360 Smartbed by Sleep by Number?

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R&M
, US
Jul 26, 2019 5:03 pm EDT

I bought a sleep number...It is my 2nd one. The 1st one, I loved and this one is caused SO MUCH back pain etc. They skip around the problem. I went into the store and told the salesman the issue and he laughed at us! They want to sell us other items and Im like, I spent 3K+ and Im NOT spending any more money with you! They said it will be 200.00 for a tech to come out and look at it! Seriously? I dont know what happened over time, but this bed is horrible. If I sleep more then 4 -5 hours, I hurt SO BAD, I literally have to lay in bed and move out slowly because my back hurts so bad I cant get up. I'm not 50 years of age and this is NOT acceptable and sleep number has no options even with warranty, just 199.00 for a tech to come out!

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LotusPrins
, US
Jul 24, 2019 6:52 pm EDT
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I am lucky. I've had it quite a number of years, more than 10 years, I never had any problems, until now after 10 years. Horrible and excruciating backaches. I keep adjusting the numbers, 45 the back is more on my hips, then 50, the pain moves higher, 55 moves even higher, 60 the hip and lower back. Yes, also the awful shoulder pains, between shoulder blades as well. The pain on my hip and shoulder is so bad I feel crippled. Now I am definitely going to have to find another mattress and throw the Select Number Bed in the trash.

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R&M
, US
Jul 26, 2019 5:05 pm EDT
Replying to comment of LotusPrins

I started to have issues with mine after about 10 years. The same issues and then I bought a new one and it is worse then the old one! I get the shoulder pains which causes migraines etc. Im afraid of spending any additional money, as I dont want to have the same issues.
Good luck, I hope your problem gets resolved fast

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Where is my $$
, US
Dec 21, 2018 3:20 pm EST

A Minnesota Company with Zero Ethics.

We bought a Sleep Number bed and paid thousands of dollars for it. In addition, we bought an upgrade to have the Dual temp($1, 500). Along with this we paid a few more hundred dollars to have the universal remote so we would not have multiple remotes at the bed side.

This universal remote worked great for 4 plus years until recently when the CEO (Shelly Ibach) decided to make a technology change with no regard to how it impacted the existing customer base and the amount of money they spent to have that feature. Essentially Sleep Number deployed a new technology knowing it would make all the universal remotes in the market place not function.

Their solution is not to return the hundreds of dollars I spent on the universal remote or even replace it with a new universal remote but rather give you a second remote. The old universal remote will control the sleep number and the 2nd remote controls the Dual Temp. Well this defeats the purpose of having a universal remote (one remote) plus what about all the cash I paid for the product that Ms. Ibach decided to disable?

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Dale Saeger
, US
Sep 02, 2018 9:53 pm EDT

Brought a Sleep Number i7. Bed it self had several different problems. But and added problem is also bed bugs. Delivery truck had several old beds on the truck too. Kept trying to think how we got bed bugs. That remember seeing the back of the delivery truck and remember seeing all the really old beds and there looked very grossed looking. Wish I knew that day all those beds would full of bed bugs. I would not taking the order. Still fighting with them after four month on my only.

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William Wat
, US
Jun 14, 2018 10:29 pm EDT
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There are a lot of bad post on here. I have four fractured ribs from someone hitting me on my motorcycle from the back and throwing me 75 feet and totaling my motorcyle out while I was sitting at a red light. I have a king size with the foundation and standard legs. I have been sleeping on this bed for 5 months with no problems. I went out of town and had to stay in a motel and the bed sucked. I could not lay on my right side because of the fractured ribs. I think most of the complaints are that you are using box springs with your bed instead of the foundation they sent or you need to build one then you all would not have the problems you have. I love my bed.

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Steveo2012
, US
Feb 11, 2018 9:03 am EST

We bought a sleep number bed in 2014. It was a king size, with the top half of each side able to raise and lower. After 4 years of use, I can say that we were ripped off. We have the same sagging issues as others here, including problems with the bed maintaining correct pressure. My wide now sleeps in the other room, as she cannot stand the aches and pains she gets from sleeping on this bed. As the policeman mentioned earlier in this thread, I feel like a 90 year old man. I’m at the point of just throwing this piece of crap in the trash and going back to a regular bed. The sleep number adjustment is fiction. You are sleeping on a glorified air mattress, nothing more. Boy, I feel ripped off. The only reason they tell you to take your time finding your correct sleep number, is so they can avoid giving you a refund. Worst decision of my life, buying this piece of junk.

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John Hurst
, US
Jan 18, 2018 7:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Now - Sleep number MAY be the best rated bed (and) it may actually be a good bed... However, My experience with the P5 was horrible. From the first week the "monitoring" of your sleep stopped working and would never work again. Then my side of the bed would deflate during the night and I would wake up in the morning in a deflated ditch. Yes, I called and Yes Sleep number sent a replacement bladder out post haste (except) that wasn't the problem. The problem is somewhere in the air/fill lines or control (which) is only warranted for 1yr. So, I suffered with this bed for 5 LONG years. It tortured me and was the worse bed I have EVER had. In the last year I have slept on the floor or couch more than I have on the sleep number. Considering the price I paid for this is why I waited so long to purchase another bed because it was a budget buster north of $3k. I thought 5yrs ago (spend) a little more (get) a great bed and save money in the long run (WRONG)! Now I will concede that IF the sleep number works (it) may possibly be the best bed ever (however) I wouldn't know because mine was a POS from the start.

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Darlindeb
, US
Apr 26, 2017 9:53 am EDT

I purchased a Sleep Number off QVC .I was a great way to afford one. It didn't t take long for the comfort to leave. I looked on- line / then went to a store to find out that my bed doesn't sell anywhere but QVC? That made me realize what a Sucker I was. I h ave Rods in my back, Lupus and never a good nights sleep! I usually end up in 'old faithful '~~~~ our old recliner. Also our remote is not available ANYWHERE

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Carmey
Ohio City, US
Aug 24, 2016 7:38 am EDT

I think I have hated this bed from day one!We have the select comfort 3000 king size with dual chambers.It does't matter how you adjust the chambers if you don't stay exactly on your side of the bed you end up sinking into the dip in the middle.My back hurts so bad I only get a few hours of sleep every night, and I can't wait to get up in the morning or should I say the middle of the night.If my husband get up at night it feels like I'm falling to the middle of the bed.My husband however loves it, he sleeps like a rock which just makes me mad as hell!I think I got better sleep when I just had a old used mattress when I was 9 months pregnat.Be aware before you buy this torture box of death!

Sleep Number Customer Reviews Overview

Sleep Number specializes in providing personalized sleep solutions. Their product line includes adjustable, smart beds known for their Sleep Number setting, which allows individuals to customize the firmness of their mattress. Additionally, they offer bedding accessories such as pillows, sheets, and mattress pads. Sleep Number's services include in-store and online shopping, with sleep professionals available to assist customers in selecting the right products for their sleep preferences. The company also provides a sleep tracking app to help users monitor and improve their sleep quality.

Sleep Number In-depth Review

Product Range and Quality:

Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.

Customer Service:

The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.

Ordering Process:

The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.

Delivery and Shipping:

Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.

Installation and Setup:

Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.

Comfort and Performance:

The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.

Warranty and Returns:

Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.

Value for Money:

Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.

Customer Reviews and Ratings:

Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.

Innovation and Technology:

Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.

Social Responsibility:

Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.

Overall Recommendation:

Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.

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