Menu
SegPay Customer Service Phone, Email, Contacts

SegPay
reviews & complaints

www.segpay.com
www.segpay.com

Learn how the rating is calculated

2.9 130 Reviews

SegPay Complaints Summary

62 Resolved
68 Unresolved
Our verdict: Dealing with SegPay, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Claimed
SegPay has claimed their business profile
Get notifications about new complaints and reviews of SegPay. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

SegPay reviews & complaints 130

Sort by:

Newest SegPay reviews & complaints

ComplaintsBoard
R
9:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unjustified debit of my mastercard

As per my opinion you debited my MASTERCARD with $ 29.95 which is not justified
as I did not ask for your service.
Please credit my bank card No. 5404/4810/4540/1018

Read full review of SegPay
Update by Rolf Widmer
Feb 01, 2013 9:54 am EST

you debited my MASTERCARD for a service I did not ask for !

Hide full review
ComplaintsBoard
N
2:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SegPay - unauthorized prelevation of money

to SegPayeu.com Hi, I discovered a total of USD 29.95 were prelevated from my visa card for few months. I NEVER heard of your agency. I'm not the only victim of your actions: http://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.html Your are not authorized to prelevate money from my visa card. I never got a receipt or anything from...

Read full review of SegPay and 20 comments
ComplaintsBoard
T
3:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized billing

I signed onto my bank account today online and was shocked to see that a company called Segpay made two unauthorized charges to my account. The account was inactive and I only had a few dollars in it. The Segpay charges (one for $4.95 and the other for $39.95 resulted in the bank charging me $70.00 in over draft charges.

I filed a complaint with my bank but I have not heard back from them yet.

BEWARE OF SEGPAY

Read full review of SegPay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
cathy beardsley
Coral Springs, US
Aug 29, 2012 6:56 pm EDT

Dear Tom,

SegPay is an online payment processor for many websites. Did you try to get in touch with our 24X7 customer service center? The phone number is [protected]. They can help identify what the charges are for and if they are fraudulent, will refund. You can also contact me directly at [protected] or email me at cathy@segpay.com.

Thank you,
Cathy Beardsley
President

ComplaintsBoard
J
8:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay cancell subscription

forgotten what I subsribed to but want to cancell whatever I signed up for or give me directions to cancel subscription thank you

Read full review of SegPay
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
9:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
SegPay has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SegPay - unauthorized charges

I don't know who are these people, but today they took money from my credit card without my permission. Stay away from them!

Read full review of SegPay and 64 comments
ComplaintsBoard
M
8:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized debit transactions

I took a look at my bank account online today and noticed a pending transaction that was completely foreign to me in the amount of $39.83. It was from a company I did not recognize (SegPay), in a dollar amount I did not recognize, and had today's date (12/1) so clearly I would have remembered spending roughly $40 somewhere in the past 24 hours. I called the bank and was told it could have just been a data entry error and to check back on Saturday to see if it reversed. Something told me to look back into the past few months to see if this has been a recurring event. It was. This $39.83 has been coming out of my checking account once a month since 8/1/11. I called the bank again and the representative was able to find me a phone number for these people. I called them and they were not able to find an account under my name. They had no contact information for me other than my e-mail address. According to SegPay, I had enrolled in some online pharmacy service on 11/8/11. Not only did I NOT do this but how exactly did they have my credit card number and begin charging me monthly in AUGUST if I didn't enroll in this thing until November? When I pointed this out to the guy, the phone mysteriously got cut off. Thankfully, I noticed it after only four transactions and my bank is taking care of it. And from now on I will keep a MUCH more watchful eye on my statement.

Read full review of SegPay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
Gregbunyan
Perth, AU
Oct 31, 2013 2:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi got a charge on my credit card which I did not authorise the reference number given is 993010 please remove me from any more charges and refund me the money thank Greg Bunyan

ComplaintsBoard
H
4:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized bank deduct

I noticed I've had $9 deducted from my account for at least the last 4 months each time the name is a little different so I didn't notice it right away. I have contacted the company via their website but I doubt I'll get a response since their live chat doesn't seem to be working. I have no idea what this is supposed to be for but I also have an international charge that is always on the same day.

Read full review of SegPay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
one angry man
Newcastle, AU
Dec 23, 2011 11:58 am EST

your not the only one ur lucky its only 9 dollars mine is up to 42 aus or 40 us and i nevber noticed much either they have deducted in a couple of days in between as well your not alone i want to get to the bottomof this let me know if you do i would appreciate it

ComplaintsBoard
A
7:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unautorized charges

My name is Ângela Gonçalves do Amaral, and i´m brasilian. i`m complaining about segpayeu for over charging to my credit card.
I ask you to refund me for about four months charging in my credit card. I haven´t been using it and i don´t know why it is happenig.
Please, i need to make this end.

Read full review of SegPay and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sergiozr
, CR
May 21, 2013 10:58 pm EDT

please delete the charges to my VISA card since I have not used for automatic discharges, please delete it immediately

ComplaintsBoard
I
4:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized transaction

I was charging twice this month 9.95 dollars each, I've never made a purchase at this company, I thing is an scam and nobody knows how to stop them. Please I need help. We MUST stop this thieves, they are taking our money dollar by dollar. Is it not fair.

Read full review of SegPay and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
Watcher123
, SE
Oct 24, 2011 10:05 am EDT

SegPay is under investigation for providing financial services without a license to do soÖ http://www.fsc.gi/enforcement/fscwarning0040.htm

ComplaintsBoard
G
2:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unauthorized charge

I have no idea who this company is. I noticed a transaction for 33. 95 was made today. I called my bank, and they knew nothing about the merchant, other than the time zone. Which is eastern standard i believe. Anyways, i had my card blocked, and everything is more complicated when your debit / credit card is in limbo. Has everyone been able to get there money back?

Read full review of SegPay and 2 comments
Hide full review
2 comments
Add a comment
W
W
Watcher123
, SE
Oct 24, 2011 10:03 am EDT

SegPay are crooks.

T
T
Timsdad
, US
Jul 20, 2011 2:30 am EDT

Suckers are going up in the world. They just tapped me fo $149.00

ComplaintsBoard
N
4:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay taking monthly amount from my visa without authorization

It would appear that an amount of $9.05 per month is being taken without me having had any dealings with this company. According to my bank I can either change my card which would create a whole slew of other problems since some monthly fees are being charged that way or just grin and bear it...Is there a way that I can put a stop on those as we used to be able to do with checks?

Read full review of SegPay and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
B
B
bobco47
Omaha, US
Jul 06, 2011 4:51 pm EDT

Unauthorized deduction from checking account. I am very careful about what I authorize for payments via the internet and this was not one I approved. I cannot so far even find out what it is for. $29, 95 for something and charged to my checking account by Segpay.com.

L
L
Laurie L Johnson
Gig Harbor, US
Feb 14, 2011 7:33 pm EST

I woke up this morning to find a $95.99 charge on my debit card and I do not even recall the name or the website that is charging me

G
G
Gelizza
, PH
Oct 01, 2011 2:22 pm EDT

Please contact SegPay for more information regarding to the charged to your card. [protected] and they will assist you regarding to your concern. They have 3 ways to get intouch with them through chat, email and toll free number. help@segpay.com is their email address.

K
K
KLEOPATRA
, GR
Aug 03, 2011 8:09 am EDT

IT APPEARS THAT VARIOUS AMOUNTS PER MONTH HAVE BEEN TAKEN FROM MY CREDIT CARD WITHOUT HAVING ANY DEALINGS WITH THIS COMPANY.
I CERTIFY THAT I NEITHER PARTICIPATED OR AUTHORIZED SUCH TRANSACTIONS .
ACCORDING TO MY BANK THIS COMPANY STARTED CREDIT MY VISA SINCE MARCH 24TH ( 22/4, 22/5, 21/6 ) TILL 21/07/2011 .
BE SO KIND TO CHECK IT OUT AND HANDLE THIS PROBLEM AS IT CAUSE ME SERIOUS PROBLEMS WITH MY BANK .

M
M
marti dowd
Canberra, AU
Jul 31, 2011 6:12 am EDT

you took money from my account i want to unsubcribe asap martin.dowd@hotmail.com

ComplaintsBoard
D
2:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay fraudulent bank account withdrawal

I found an unauthorized withdrawal of a small amount from this company through my MasterCard account. I have never done business with this company and never provided them my credit card number. It is a scam, where they take out a small amount and if you don't notice they take out a larger amount the next time and on it goes. Thanks for providing this website to list fraudulent business like this. I've informed my bank not to allow any other withdrawals from this company.

Read full review of SegPay
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
10:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized bank withdraws

I saw a charge of $11.95 paid to SEGPAYEU.COM GIBRALTAR GI on my online bank statement. The name seemed familiar, but i hadn't purchased anything recently for that amount from anyone. In checking my records, when i made a purchase last month SEGPAY was their checkout method. It is too late in the day to contact my bank, but i will be calling them first thing in the morning to notify them NOT to allow any more funds to be withdrawn by them. I emailed SEGPAYEU.COM GIBRALTAR GI requesting a refund of my money and to cease any future requests for money from my account. I think i too shall contact the BBB. I have no tolerance for scammers and that is what SEGPAYEU.COM GIBRALTAR GI is...a scam!

Read full review of SegPay and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Curtis Brown
Cushing, US
Aug 17, 2011 1:02 am EDT

Just noticed a charge on bank statement for $9.00 plus international fees that I did not authorize.

P
P
Paul87
, HK
Mar 24, 2014 2:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I haven't ordered or required online service from Segpay and it is charging me over 30Euro TWICE every month on VISA. I want this to be stopped and please cancel me from whatever list!

ComplaintsBoard
J
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unauthorized charges of usd 49, oo, already three times

This firm has taken three times an amount of USD 49, 00 from my VISA card. I have never been involved with this firm in Gibraltar, and I dont know why they take money from me nor for what.
Visa has given me pay back till now but they (SEGPAYEU>COM)still keep on going to collect money from my VISA card.
J.R.Kolenbrander
Hoflaan 222
1967 NC Heemskerk
Netherlands

Read full review of SegPay
Hide full review
ComplaintsBoard
D
4:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay illegal withdraw

27 Apr 11 SEGPAYEU.COM GIBRALTAR
MISCELLANEOUS DEBIT EFTPOS TRANS VALUE
28.00 DR
25 Mar 11 SEGPAYEU.COM GIBRALTAR
MISCELLANEOUS DEBIT EFTPOS TRANS VALUE
29.57 DR
24 Feb 11 SEGPAYEU.COM GIBRALTAR
MISCELLANEOUS DEBIT EFTPOS TRANS VALUE
30.00 DR

What is this crap, I gave my number to supposed "secure" sites and ever since i've been getting this money taken from my account... I've cancelled everything I have signed up for online and i'm still losing money.

Read full review of SegPay and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
robbo0704
Ipswich, AU
May 26, 2011 10:34 am EDT

i too have got the same problem, how can i stop this from my account?

ComplaintsBoard
W
11:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unauthorized charges

An unathorized charge of $29.95 made on 12/26/2010 has appeared on my Visa bill and has been doing so for three previous months. These charges are clearly fraudulent. If you wish, write me at: [protected]@gmail.com or call the telephone number I have given above. Please cease and desist or I will take legal action.

Wendell M. Tomlin Jr.

Read full review of SegPay and 1 comment
Hide full review
1 comment
Add a comment
J
J
jeanne paynter
Rochester, US
Apr 16, 2011 4:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Illegal withdrawal from checking for 19. 99 return money imediatly

ComplaintsBoard
K
5:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SegPay fraud charges

I had a fraudulent charge appear on my Bank of America card in November. I was notified by BOA and I canceled the card. They reissued me a new card and they said they would remove the charge from my card. I have just received notice that BOA would not remove the charge from my card and that I have to pay it? Why? I have not bought anything from that site. I have no clue what it is. Please give me some advice on how to get this charge removed from my card. Thank you.

Read full review of SegPay and 1 comment
Hide full review
1 comment
Add a comment
Z
Z
zakie
, SG
Feb 02, 2011 12:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have have had monies debited from my account unauthourized for purchases I have not made on regular monthly bases for 2 months.I would like and expernation for why this happening and how to stop this happening again

ComplaintsBoard
D
1:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SegPay - unauthorized credit card charges

I am being charged $9.95 every month from this website but I have no idea how because I am not using anything. Is there anyway to stop this somehow.

Read full review of SegPay and 12 comments
ComplaintsBoard
G
1:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unauthorized cgarges

On 07/27/2010 my checking account was billed (debited) $29.95. I submitted a complaint & asked for a refund into my account with in 72 hours or I would contact the Better Business Bureau. My checking account was credited, but only $18.98. Then my checking account was again charged $39.98 on 07/28/2010. I DO NOT KNOW what your company, or your afilliates deal with, BUT YOU WILL CEASE & DISIST from charging my checking account, (or anyother account of mine.) YOU WILL CREDIT MY CHECKING ACCOUNT THE REMAINING $10.97 from the date of 07/27/2010. YOU WILL ALSO CREDIT & REIMBERSE MY CHECKING ACCOUNT $39.98 with in 48 hours. I WILL be speaking with my financial institution & The Better Business Bureau regarding these situations. My name is Glen Bassett; phone # [protected]. This BETTER NOT, & WILL NOT HAPPEN AGAIN! Thank You, Sincerely, Glen Bassett.

Read full review of SegPay
Hide full review
ComplaintsBoard
G
1:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unknown/unauthorized gharge

The address, phone #, & email address above belong to me. Looking at my online bank statements i noticed a gharge for $29. 95 debited from my checking account. The amount did not state what, or who it was for. It was charged to segpayeu.com gi gibraltar> i request to know what this charge was for. And, i demand that my checking account be credited for $29. 95 for what ever this false charge was for. I expect to see the $29. 95 credited back into my checking account with in 72 hours from this notice, or i will contact the better business bureu. The date of this letter to to is 07 / 27 / 2010. The date of the charge from my checking account is also 07 / 27 / 2010. Please take care of this as swiftly, & smartly as possible. Thank you, sincerely, glen v. Bassett.

Read full review of SegPay
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact SegPay customer service

Phone numbers

1866 450 4000 1800 996 0398 More phone numbers

Website

www.segpay.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with SegPay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SegPay Customer Service. Initial SegPay complaints should be directed to their team directly. You can find contact details for SegPay above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about SegPay. Discuss the issues you have had with SegPay and work with their customer service team to find a resolution.