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SegPay, Madison,, Wisconsin Complaints & Reviews - False recurring Charges

SegPay Contacts & Informations

SegPay

Posted:    Michellemlm

False recurring Charges

Complaint Rating:  100 % with 25 votes
Contact information:
SegPay
6806 Park Edge Dr.
Madison,, Wisconsin
United States
Phone: 805 598 8271
SegPay has taken monthly unauthorized debits of $39. 93 from my bank acct. They claimed that I purchased a prescription plan in January of 2009. I have medical insurance and my prescription are covered with only a $1.00 co pay. I would have NO reason to order a 40 dollar a month prescription plan. Segpay agreed to reimburse only the latest transaction, but not the previous transactions nor the additional processing fee they charged in the last transaction. They will not even tell me where or how this prescription plan order originated from.
They refuse to allow me to speak to anyone with authority such as a supervisor or manager and say they will "email" me with in 72 hours with their conclusions.
They have all together scammed me for over $240.00 not counting transaction fees or other products that my bank and I are still looking into.
I'm not sure how to go about a formal complain but am looking into it but have found hundreds of topics online from others who have suffered unauthorized debits by segpay through a simple google search.
Comments United States Unauthorized Charges
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 2nd of Jun, 2009 by   Michellemlm 0 Votes
I will update on here how things go in resolving these charges so that if others run into SegPay issues, it might help to expedite resolution in their cases somehow.
 6th of Jan, 2010 by   caygill 0 Votes
I was charged today 29.95 for a subscription I've already cancelled (according to their own receipt).
 17th of Nov, 2010 by   matt weiss 0 Votes
Please wait for a site operator to respond.

You are now chatting with 'JanicePCS'

JanicePCS: Thank you for contacting SegPay Customer Service. How may I help you today?

mmatthew weiss: i had an account with a company that was up fro renewal on the 12 of this month but i cancelled it on the 11th of this month BUT

mmatthew weiss: ON the 15 you guys have taken money out of my account for no reason

mmatthew weiss: now ive got dishonner fees at my bank because of yor stuff i need the money put back in the account now

JanicePCS: I'll be very happy to help you with that,

JanicePCS: may i have your purchase id ot transaction id?

mmatthew weiss: looking now

JanicePCS: ok

mmatthew weiss: i cant find an emails from you guys with that info on it

JanicePCS: can i please have the first 6 digits and the last 4 digits of the credit card you used to make the purchase?

mmatthew weiss:XXXXXXXXXXXXXXX

JanicePCS: thank you for that information, one moment please

mmatthew weiss: you guys should pay the dishoner fee too of $17.50

mmatthew weiss: 17.50 +59.95 usd

JanicePCS: it is a membership for XXXXXXXXXX

mmatthew weiss: yep

JanicePCS: what do you want me to do about it?

mmatthew weiss: put it back in my account

JanicePCS: I have reverse the transaction for the membership to the site XXXXXXXXX.Because of your request, you will no longer have access to the said site.

JanicePCS: It will take approximately five to seven business days for the reversal to process through the banking network and back to your account.

mmatthew weiss: ive now got no insurance on my car because of this problem

JanicePCS: If you don’t see these emails within the next 24 hours, please also check any SPAM or JUNK folders that you might have.

JanicePCS: Is there anything else i can help you with?

mmatthew weiss: not good enough

mmatthew weiss: r u puttint the 17.50 back in

mmatthew weiss: i need the cash put back in the account now

JanicePCS: in that case please contact your back

mmatthew weiss: 5 to 7 days get real

JanicePCS: we already aproved your request

mmatthew weiss: you have stuffed this up so fix it

JanicePCS: we are the one who is holding your account sir

JanicePCS: it was already the bank

mmatthew weiss: as for the 17.50 you will pay it because i would not have this bill if you guys shut the account down on the 11th as requested you sent me an email on that day to say it was all ok

mmatthew weiss: im checking now

mmatthew weiss: no it is not in my account

mmatthew weiss: i got that email you just sent me ( This email serves as a cancellation receipt ) on the 11th

mmatthew weiss: so whats going to happen with the 17.50

mmatthew weiss: r u their

mmatthew weiss: HELLO

JanicePCS: we already proccess you request sir

JanicePCS: so if you want please contact your bank and let them contact us

mmatthew weiss: WAS I ASKED WHATS HAPPINING WITH THE 17.50 AND I CANT WAIT 7 DAYS THANK YOU

JanicePCS: and we will inform tehm that we already process your request

JanicePCS: the one i reverse was $59.95

mmatthew weiss: ITS UP TO YOU TO FIX YOUR STUFF UP

mmatthew weiss: NOT BAD I TELL YA

mmatthew weiss: GREAT CUSTOMER SERVICE

mmatthew weiss: STUFF IT i will ring ya department

mmatthew weiss: can i get a reference to prove that this has happened

mmatthew weiss: WAS I ASKED WHATS HAPPINING WITH THE 17.50 you better pay it

JanicePCS: may i know the billing subscription of that 17.50?

mmatthew weiss: have you got a supervisor close i can talk to

JanicePCS: you can call on 1954-688-3570

mmatthew weiss: its an overcharge on my bank account because you guys have overdrawn my account

JanicePCS: may i know the company that has been charged you?

mmatthew weiss: now that would not have happened if the accont was cancelled on the 11th as i did

JanicePCS: because i can see 17.50 in our system

mmatthew weiss: newcastle permenent building society

mmatthew weiss: thats it

JanicePCS: we are SegPAy EU.com sir

JanicePCS: we are not affiliated to newcastle permenent building society

JanicePCS: we are SegPayEU.com

mmatthew weiss: duhhhhh i know read my messages

mmatthew weiss: they overcharged me because of you

JanicePCS: we are not affiliated with them sir

mmatthew weiss: DO YOU uderstand what im trying to say to you

JanicePCS: newcastle permenent building society is aother billing company correct?

mmatthew weiss: please repeat it to me cause i dont think you get it

mmatthew weiss: no they r my bank

JanicePCS: oh ok

mmatthew weiss: ohhhhhhhhhhhhh

JanicePCS: can you please give us screen shot of the billing statement saying that we have been charged you for the amount of 17.50 USD

mmatthew weiss: 17.50 overchage because of you +59.95 usd

JanicePCS: oh so that is an over draft fee charged

mmatthew weiss: you can c it on ya system

mmatthew weiss: put ya boss on

JanicePCS: we can't see it because it is not us who charged that

JanicePCS: it is your bank

JanicePCS: and in fact, this is is not even a fraud membership

JanicePCS: you have authorized this transaction and you didn't cancel it on time that is why you have been charged for it again

JanicePCS: if you want, you can even get in touch to our product director directly and talked them about it

JanicePCS: you can send an email to brenda@segpay.com and she can assist you further about this

mmatthew weiss: i know you directly did not charge me but because i tryed to close my account with you on the 11 you have had my money on hold, now its the 15th, my car insurance is due, you still had my money pendind, and then my insurane company tries to take cash out, and because you had my money on hold up till 15th, i get charged overwithdraw fees, you guys should not have had any mony pending from me after the 11th

mmatthew weiss: you have authorized this transaction and you didn't cancel it on time that is why you have been charged for it again

mmatthew weiss: you have authorized this transaction and you didn't cancel it on time that is why you have been charged for it again 11 i canned it it was due on the 12

JanicePCS: that is why you need to contact brenda at brenda@segpay.com about your concern and I'm sure she can be able to assist you further about your concern

mmatthew weiss: ill try but if its anything like this convo god help me

mmatthew weiss: hopless

JanicePCS: she will be able to help you, I'm sure of it

mmatthew weiss: you cant

mmatthew weiss: cya

JanicePCS: Please contact them directly

JanicePCS: If you have any more questions, please free to contact us.

JanicePCS: SegPay only processes for membership site.

Chat session has been terminated by the site operator.


---------------------------------------------------------------------------------------------


Please wait for a site operator to respond.

You are now chatting with 'JoannGCS'

JoannGCS: Thank you for contacting SegPay Customer Service. How may I help you today?

mmatthew weiss: do you guys have a australian phone number i can contact the ones on your email r no good here

JoannGCS: here pur tol free number 18009906276

mmatthew weiss: i had an account with a company that was up fro renewal on the 12 of this month but i cancelled it on the 11th of this month BUT ON the 15 you guys have taken money out of my account for no reason now ive got dishonner fees at my bank because of yor stuff i need the money put back in the account now you guys should pay the dishoner fee too of $17.50 17.50 +59.95 usd

JoannGCS: I'll be very happy to help you with that,

JoannGCS: may i have your purchase id ot transaction id?

mmatthew weiss: only have my bank details i just went through this with another opperator

JoannGCS: I'll be very happy to help you with that,

JoannGCS: may i have your purchase id ot transaction id?

JoannGCS: or email address that you used to signed up

mmatthew weiss: only have my bank details

JoannGCS: can i please have the first 6 digits and the last 4 digits of the credit card you used to make the purchase?

mmatthew weiss: matweiss@tpg.com.au

JoannGCS: thank you for that information, one moment please

JoannGCS: is this MATTHEW WEISS?

mmatthew weiss: sure is hehhehe

JoannGCS: the charge that you currently seing right now

JoannGCS: is just a pending charge

JoannGCS: it was already reverse back to your account

JoannGCS: please wait 5-7 business days before it will posted back to your account

mmatthew weiss: yeh but because of that ive been charged a dishonour fee of 17.50 from my bank because you withdrew money on the 15th when the account was closed on the 11th

mmatthew weiss: that sould not have happened and now i have an extra charge because of you company

JoannGCS: you only have one charge here in our company

JoannGCS: and it was already refunded

mmatthew weiss: as i said / because of that ive been charged a dishonour fee of 17.50 from my bank because you withdrew money on the 15th when the account was closed on the 11th

mmatthew weiss: thats your company fault

mmatthew weiss: you owe me $17.50 also

JoannGCS: if you may want contact your bank

mmatthew weiss: the account was closed on the 11th

JoannGCS: they are the one who is charging you that

mmatthew weiss: yeh because of you

JoannGCS: we already gave the contact information of ms.brenda matias

JoannGCS: please try to contact her

mmatthew weiss: if you checked i closed the account on the 11th so why do you charge me on the 15th, when the account was up for renewall on the 12th /

JoannGCS: we already forward your concern top our upper management

mmatthew weiss: im not going to phone you guys over this and cost me more money in phone calls

mmatthew weiss: cost cost cost.

JoannGCS: sir we already forward it to our upper management and they will be the one to fix it

mmatthew weiss: im not getting much of an answer just pass it on hey

mmatthew weiss: i closed the account on the 11th so why do you charge me on the 15th, when the account was up for renewall on the 12th /

mmatthew weiss: i closed the account on the 11th so why do you charge me on the 15th, when the account was up for renewall on the 12th ??????????????????????????????????????????????????????????????????????? this is a question

JoannGCS: it is a overdraft fee

JoannGCS: and it was already forwarded to our upper management

mmatthew weiss: An overdraft occurs when some one withdraws from a bank account and they exceed the available balance. the money in my acconunt was not for you on the 15th as i closed the account on the 11th. so ihow do i get an overdraft fee when it was closed on the 11th

mmatthew weiss: because after the 11th you have no reason to be into my account

mmatthew weiss: i had money in my account for my bills and now you guys have taken that on the 15th

mmatthew weiss: so why did you dib into my account after the cancellation

JoannGCS: sir as I, ve said it was already forwarded to our upper management

mmatthew weiss: whats the good of customer service if you dont answer the question and just pass it on to upper management

mmatthew weiss: so why did you dib into my account after the cancellation

mmatthew weiss: this is now 2 ppl from your help department that have not realy been any help at all //// so why did you dib into my account after the cancellation

mmatthew weiss: hello

mmatthew weiss: so why did you dib into my account after the cancellation this is a question

mmatthew weiss: ?????????????????????????????????????

JoannGCS: it is for 6 months

JoannGCS: thats why it was already debt to your account

mmatthew weiss: na it was only for a 3 month

mmatthew weiss: aug 12 to nov 12

mmatthew weiss: cancelled on the 11th as i said

JoannGCS: yes

mmatthew weiss: yeh

JoannGCS: and the service was already been provided

mmatthew weiss: i know that and its all over but that will not fix this prob

JoannGCS: that why im telling that it was already forwrded sir

JoannGCS: and the contact information was already in you bank

mmatthew weiss: you guys r missing the point totaly as i said / because of that ive been charged a dishonour fee of 17.50 from my bank because you withdrew money on the 15th when the account was closed on the 11th thats your company fault because after the 11th you have no reason to be into my account

JoannGCS: it is an overdraft fee sir

mmatthew weiss: 17.50 +59.95 usd is what is owed not just the 59.95

JoannGCS: thats why we already gave the contact informations of our upper management to fix this issue

mmatthew weiss: i should not have any overdraft fees on my account because it was closed on the 11th . and it was not up fro renewall til lthe 12th

JoannGCS: if you may want you can sent it to help@segpay.com

JoannGCS: to fix this issue

mmatthew weiss: i bet nothing happens and your company will try to take advantage of the situation, rob me blind you dont have the right to do this this sux, im not at work today bacause ive got no insurance on my car because you have taken my money out of my account when there was no reason for it, you dont know how much of a problem this is causing and to wait 7 days for you to think about getting back to me is not on, every day you stuff me arround is another day im not at work, you r costing me big time

mmatthew weiss: i will never do business with your company again after this and i will be letting ppl know about it but i c im not the only one this has happend to looking at google posts.

JoannGCS: sir i've telling you that it is already forwarded

JoannGCS: all you have to do is to wait to fix it

mmatthew weiss: 59.95 is but the 17.50 you will forget about i bet

JoannGCS: and the charge was already refunded

JoannGCS: no sir

JoannGCS: the contact information of our upper management was already in your bank

mmatthew weiss: so r you saying you have put the 59.95 usd back into my account

mmatthew weiss: and its in there now

JoannGCS: yes it will take 5-7 business days before it will posted bank

mmatthew weiss: the contact information of our upper management was already in your bank /what????????????

JoannGCS: for the over draft fee

mmatthew weiss: so you r going to pay the 59.95 and the 17.50

JoannGCS: the 59.95 was already refunded

mmatthew weiss: and the 17.50

JoannGCS: the 17.50 was in the processed

mmatthew weiss: ?????? so you guys r thinking about it mmmm

JoannGCS: it is in the processed sir

JoannGCS: that why im telling you that the contact information was already givenj

mmatthew weiss: the whole reason im realy realy mad at this is because of the above and the fact that if a company stuffs there customers around, its not up to the customer to fix it, we pay for a service and thats what we should get, n not a brain strain from hell. and we as customers oftem pay for company overdraft fees when companys dont do there homework and we r the ones left to suffer and pay up. NOT ON AT ALL

mmatthew weiss: YOU DONT MIND TAKING THE MONEY BUT DONT LIKE GIVING IT BACK!

JoannGCS: sir it is in the processed

JoannGCS: ive telling you several times

mmatthew weiss: WILL C

mmatthew weiss: CYA IM SAVING THIS MESSAGE AS THE I DID WITH THE LAST ONE

JoannGCS: thank you for contacting segpay

Chat session has been terminated by the site operator.
 25th of Feb, 2011 by   Clark Griswold +1 Votes
This is why you never do any kind of payment on the internet or credit cards!
It's almost imposible to cancel these reaccurring charges these people set up on your credit card, they have no brains or they just play dumb to screw you even more!
Just a big run around and you should never let your bank account get that low on funds to begin with, you got no car insurance now!
Good Luck Mate!

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