Secure Horizons review: fraud

Taking the AARP's recommendation, we signed up for Secure Horizons a few years ago. From the outset it has been frustrating to get straight info from their customer service, but I have put up with it. Recently, it has become necessary to correct the wrong Primary MD, which they entered when I signed up. I tried to do this last year, had no luck, and gave up. However, as of this past April it has become necessary to correct this. I have been on the phone with SH multiple times, and have been extremely patient. I have been given the wrong information, follow through is almost non-existent, decisions get changed in midstream, my MD can't get through on the line SH gave me for them to call – nothing but frustration and confusion.

I talked with my MD's office manager, who said they always have problems with SH, and recommend that we switch to Blue Cross.

At this point, I have no alternative but to conclude that their customer service is a front, and that the entire company is a fraud.

It is appalling that the AARP continues their relationship with Secure Horizons, and has not, itself, taken Secure Horizons to court. The result of the AARP's inaction is that the AARP is has corroded its otherwise good reputation. Now, I suspect everything I hear from the AARP, as being cynical and dollar-driven.