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Secure Horizons Complaints - scam artists

Review all Secure Horizons complaints

Secure Horizons

Posted: 2009-01-13 by   Stupid15
scam artists
Complaint Rating:  76 % with 17 votes
Company information:
Secure Horizons
United States

Don't fall for this company...first of all they give you a book with Dr.'s in it. You see your Dr.'s name and think, "all is well"...no, it' s not. Your Dr. tells you, after you've signed up with Secure Horizons that he has been asking them to remove his name from their book for 10 years.

This is the response from Secure Horizons.."you should have asked your Dr. if he was in our book before you signed up with us."

So, it's my (your) fault that even though they have your Dr.'s name in the book, he's not in it.

When I called for an appointment with the Dr. I've been using for years, the secretary said, "he doesn't take Secure Horizons. He said it is a scam."

"What? A SCAM?"

"Yes, it is a scam. no Dr. will take it."

These people are nothing but scam artists. Fair warning! Do not sign up with them. YOU CAN'T GET OFF OF IT ONCE YOU SIGN UP...FOR AN ENTIRE CALENDAR YEAR.

Don't be a sucker like we've been. Beware of Secure Horizons!!!
Comments United States Health & Life Insurance
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 13 hrs 47 mins ago by   celeste123 0 Votes
I got a letter from Secure Horizon saying that they took off my medication Bromocriptine from their list of covered drugs. I was operated on tumor of on the pituirary gland and I need to take this medicine during my lifetime. I used to pay only $10 for a 90-day supply, now I have to get it somewhere for $140 for a 90-day supply. I joined SH and dropped my Aetna coverage 2 years ago thinking that Secure Horizon would be cheaper. I was sooOOO wrong. Your guys out there, BEWARE!!!. Secure Horizon will leave you out in the cold to die once your medicine cost start going higher.

Celeste, Riverside
 86 days ago by   rdprad1 0 Votes
i must say i agree to a class action law suit to obtain disenrollment from secure horizons. i don't think they should have the right to hold us against our will. why medicare will not step in and refuse to send them the part b medicare payments is beyond me, that would stop enrollment the first time they did not receive their payment in your name. where is the government on this? guess they have much bigger things to do, like bail out big business.

bob porter, ark.
 91 days ago by   Betty R Baker 0 Votes
I broke several bones in my right foot in June, 2009 which required surgery and wires attached to hold the bones together to allow them to heal. Immediately after surgery my doctor ordered a "bone stimulator" to speed healing. Secure Horizon denied the request and stated that "only after 3 months, if the bones were not healed, would they would allow me the use of a bone stimulator, (cost $2, 000). My doctor has insisted to no avail. He said my bones would heal in one month if I had the bone stimulator.

I live alone, have always lived independantly, and have now been in a cast and on crutches for 3 months. My doctor has repeatedly requested the bone stimulator and some "Patient Care Committee" determined that I was not eligible until three months has passed. I have never heard of a "committee" determining patient care and overruling a doctor for necessary treatment.

I am considering a lawsuit simply because of denial of medical care and I cannot take care of my needs on crutches. Cook, clean, etc. I live on a hillside which required 10 steep steps to even reach level ground from my home. Very difficult to navigate on crutches.

I know my problem is probably minor compared to major illnesses; however, this "committe" took away my rights to medical care, a speedy recovery and has caused me months of unecessary pain and made me a "shut in" and unable to care for my necessities.

Bottom line, I don't think a "committe" should overrule a doctors orders or requests which would speed a patients recovery!

Betty Baker, Spring Branch, Texas
 98 days ago by   son of a cancer patient 0 Votes
My father has been with Secure Horizons for several years. Thankfully, he has had only minor health problems during this time. Aside from the referral approval process being slow, Secure Horizons has provided generally good service. However, my father now has cancer and there is not a malignant melanoma specialist in the Secure Horizons group, so his primary doctor asked for a referral to a specialist outside of Secure Horizons in order that he could receive appropriate treatment. Secure Horizons has refused this, and instead has recommended that he be treated by an oncologist who does not specialize in malignant melanoma. We have appealed this decision and Secure Hosizons has denied the appeals. Thus, the melanoma has advanced and so we disenrolled from Secure Horizons so that my father's insurance would revert to Medicare. Now, Secure Horizons is stating that malignant melnoma is an insufficient reason to disenroll and he must wait until November to disenroll becuase he can receive care from the non-melanoma specialist who has previously indicated that they cannot treat my father.

Thus, whereas several months ago my father would have rated Secure Horizons service as satisfactory, now he is desperately trying to get out of their program and they are refusing to provide appropriate treatment or let him disenroll. Cancer is life or death, my father is 89 year old and I find Secure Horizons' actions to be repulsive and reprehensible. I have called and we have talked to "customer service" and am always told to put our grievance in writing, which we do and then get denials in teh mail. Secure Horizons is the poster child for healthcare abuse as portrayed in Michael Moore's Sickop movie. Secure Horizons should be out of business and AARP should get out of their endorsement deal - AARP's reputation is being abused here as much as the seniors who fall into the Secure Horizons trap.
 118 days ago by   A Veteran 0 Votes
With just having a Stent procedure, I have no complaints with Secure Horizon. The Hospital bill was over $36000 and the Doctor fees were at $8000. I have only paid out $375 to the Hospital and $40 to the Doctor and that was for office visits. So are they a scam. I don't think so. I just hope I spelled everything correctly.
 142 days ago by   M. Earthlife +1 Votes
Re the comment of "MOS": This writer is completely unhelpful, to say the least. His second word is meant to deride the sincere writer whose comment he is answering. Please, MOS, GET A GRIP! (and you also need better grammar: in your first paragraph, you meant to say "doctor's, " not "doctors" and "there" not "their.")
 195 days ago by   Bossco Fisk +1 Votes
AARP Secure Horizon Medicare Complete IS a scam! It is supposed to be an HMO which is extra coverage on top of your government regulated Medicare plan (to help pay for the 20% that Medicare alone does not cover). But in actuality it's only ever going to benefit you if you have surgery. My doctor visits with medicare alone cost me $7.00 after medicare paid their part. With Secure Horizons you pay for Medicare as always plus a monthly fee to have their coverage plus a copay ($15.00, $30.00, $45.00) on top of what you've already paid out. What's even worse, they don't cover many basic medical services (which means you have to pay the total amount). You will wish you had just stayed on Medicare alone. Folks, we need to band together and file a class action lawsuit to get out of their system.
 208 days ago by   perplexed 0 Votes
their and with.
 208 days ago by   perplexed +1 Votes
I can understand Susan's plight because we pay for this insurance and expect them to inform us, we are the consumer and they work for us; we pay for this service, however, there is no customer service today; doctor offices are not what they use to be, the less they have to do the better they like; doctoring today is about money not about people and their illnesses. I just signed up for AARP Medicare Complete Secure Horizon and have been so dissolutioned; they don't know who there suppliers are, they do not know where to go for the supplier and when you finally get someone who gives you a phone number and you call, the supplier does not even know if they are affiliated with this program; so far this has been a nightmare, I called the salesperson who signed me up and he said "I'm sorry you are disappointed wit this health plan", and that was that.
 255 days ago by   MOS -1 Votes
Susan, honey, they did not let him go anywhere... the skilled nursing facility with no CT scan. You did and the doctor, dah. Stop blaming others for what you should take full responsibility for. The doctors office should have looked into all of the details before sending him their and you should have asked informed questions of them.

AARP, is not an insurance company.that is clearly stated on the commercials. It is a membership for people over 50, but you should know that.

Medicare A and B only covers 80%, the beneficiary is responsible for the other 20%. I can't imagine what 20% of two brain surgeries, etc... would cost you with Medicare alone.

Get educated before you make comments that show that you do not know what you are talking about.
 264 days ago by   Susan McAllister +1 Votes
I have personal experience with this company as my father and mother had signed up with this insurance thinking that it was AARP endorsed. After looking into this company and seeing the * after the word endorse you read the small print. Secure Horizons pays a fee to AARP to have their letters on their card and letterhead, that's it!!!
My dad had two brain surgeries and they would only let him go to a skilled nursing facility where there was not a CT scan or a doctor there 24/7.
It is a BIG SCAM, it is not better then Medicare and we should be saying SHAME ON YOU, AARP for selling out your good name to these uncaring people.
 279 days ago by   Maggiejk +1 Votes
I have been a member of Secure Horizons with Medicare Part C coverage since the Medicare plans inception several years ago. Since then I have had the misfortune to have several eye surgeries, kidney surgery, a week-long hospitalization for a severe infection, MRIs and CAT scans after a fall with a resulting 2 months of physical therapy, on-going treatment for diabetes, and they provide coveraage
for my durable medical equipment. I am so thankful to have this continuing coverage! I have received far more in coverage than I have ever paid in.
And NEVER have I had a MD or medical facility refuse or even seriously question my SH insurance plan and I have not had any problems of any kind with them nor has my husband.
However, my physical therapy office did question
me as to what United Health's involvement with SH is and I told them that SH is tightly regulated by Social Security through their Center for Medical Services (CMS) as part of the Medicare program and thus must pay the providers in a timely fashion. The secreatary called both CMS and Secure Horizons for confirmation of my statements and was re-assured by these calls and told me that I was right--SH Part C and United Health are NOT the same insurance plan, although they are part of the same company. Seems that United Health has been a slow payer recently and some MDs, etc. are confusing SH Medicare plans with United Health's under 65 plans. Consider that Mercury/Lincoln is a part of the Ford Motor Company, but not all Fords are Mercurys!
Maggie Keeler

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