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Seattle Coffee Direct Complaints - Excessive charges!

Review all Seattle Coffee Direct complaints

Seattle Coffee Direct
Posted: 2007-04-21 by Jennifer Bell  [send email]
Excessive charges!
Complaint Rating: 96 % with 155 votes
Company information:
Seattle Coffee Direct
United States

Like the other customers listed I have been charged unreasonable amounts for unsolicited product. Seattle Coffee Direct did not even fulfill its promotional promise of two bags and a grinder but have charged me for it anyway. I signed up for the $9.00 promotion of two bags and a grinder and was charged $34.00 on 3-19-07. I never received the complete promotion. Since then the company has charged me twice for $36.95 on 4-10-2007 and 3-26-2007.

That's a total of $107.90. I received to packages from them last week alone unrequested. I am thoroughly disgusted by their unethical practices.
Comments United States Restaurants & Bars
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More Seattle Coffee Direct complaints
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Seattle Coffee Direct - Unauthorized Charges
Seattle Coffee Direct - Unauthorized Debits
Seattle Coffee Direct - Unlawful charges
Seattle Coffee Direct - Overcharges

Comments

 Sort by: Date | Rating
 1007 days ago by Lisa Burnett  [send email] +1 Votes
Absolutely! They are charging for crappy coffee and I have to call between their hours to stop the shipments!
 987 days ago by Dan  [send email] +1 Votes
I also have been ripped off by this company. When I tried and call to get them to stop shipments I got put on hold for over an hour both times! What kind of company that does its business online, doesn't even have an EMAIL address to contact?? I'll tell you what kind of company... A bunch of damn scammers.

All I can do is try and keep contacting them, but if they do not respond soon, I'm going to call my credit card company to have them dispute these charges.
 934 days ago by Yolanda  [send email] +1 Votes
I did the same thing through a survey company as everyone else. They promised a coffee grinder and two bags of coffee. The same day $34.00 was charged to my account. I have been trying to call them and each time I get a recording talking about their hours and to leave a message. This is total BS. I am going to have to change my bank account information. Like an idiot I used my bank card because I do not have a credit card. I thank everyone who posted their complaint because I would have thought I was alone on this. Anybody who sees this should take heed and steer clear of this company. If anyone reads this has a suggestion of how to get back at this company and it has worked, feel free to contact me by e-mail.

Thanks.
 925 days ago by Karen Brethen  [send email] +1 Votes
Dispute the charges at your bank, Cancel your card or be prepared to get more charges on it, write all places on the web to complain, send complaint to www.chicago.bbb.org, the chicago better business bureau, parent company Peel, Inc. See if they really have an office, a warehouse, picket it, jam their fax lines, do whatever we can to shut this bogus place down &... don't drink their coffee.
 880 days ago by Pambi Camacho  [send email] 0 Votes
Total rip-off company. I too signed up for $9.00 starter shipment, was charged $34.68 on 5/25. On 6/4 I rec'd 2nd shipment for 2 - 12 oz. bags for $36.95. Once I got my credit card bill I sent everything back, insured and registered. Rec'd the credit for the 1st shipment for 5/25 on 7/2, the second shipment WHICH WAS IN THE SAME BOX RETURNED WITH THE FIRST SHIPMENT was credited 7/23. FOR EACH CREDIT I HAD TO CALL!!!! The 3rd shipment was received on 6/19 for another $36.95. I called on 8/14 and was told they just received it back BUT I SENT IT BACK 'REFUSED - RETURNED TO SENDER". I received only $25.95 credit on that shipment, which made another phone call today 9/12/07 and was told they would credit the other $11.00. SOOOOOO FOR ALMOST 4 MONTHS THEY HAVE BEEN USING MY MONEY!!! BEWARE!!!!!!!!
 866 days ago by Lee Nguyen  [send email] 0 Votes
I had the same problem.... Tried getting a refund for over a month. Then I told them that I had our phone calls recorded and I had the refund within 3 days. All 3 shipments fully refunded, try it out, good luck!
 866 days ago by Deborah Dines  [send email] 0 Votes
Signed up to try their coffee. Paged stated $9 for starter kit.

When balancing check book I noticed they took out $34, which was not on my final page of the web. Was very disappointed in the fact that the company is not clear on charges and that they are hidden as to where you have to search for the add. charges.

Contacted the company. They already shipped product out. Customer service stated, they would refund my card and to send the products back (refuse delivery). Went through the same problem before with another company and company stated they never received product and I was out $70. Hope my account is credited sooner than 6wks. Will update as to when product was returned and card credited. Make sure companies don't have hidden fees before you follow through.
 849 days ago by Shana Huebner  [send email] 0 Votes
Has anyone been able to find an email address for Seattle Coffee Direct? It's pretty difficult to call during their business hours!
 846 days ago by Smason  [send email] 0 Votes
Boy I wish I had seen all of these complaints BEFORE I signed up for their promotion. I got the coffee and the grinder and they are great. But they are sending me unsolicited coffee for the past two weeks and charging my card. Luckily my credit card company likes me, and my business. I called them, disputed the charges and they closed the account so that the coffee company could not charge anything else to it. The attempts to contact the coffee company have resulted in a big fat zero. Isn't there a better business bureau for the internet????
 830 days ago by Nan Riekert  [send email] 0 Votes
I agree that the info about the additional shipping and handling charges are hidden and should be more visible. I called company customer service line and cancelled further shipments, complained and am supposed to get a partial credit on the shipping charge. I agree with another person, that we should contact the Chicago better business bureau to complain, maybe the Atty General's office to get them to change their practices.
 824 days ago by Arlene V Morales  [send email] 0 Votes
I have been charge $40.00 in the last week twice for two shipments of coffee that makes a grand total of $80 in less than a week. I don't drink that much coffee also and Starbuck family size bag of coffee is that expensive at a Sam's club, BJ or Cosco. I contact the company I got a voice mail left message for some to call me back. This complaint needs to go to the Attorney General and to the Better business Bureau.

I do hope that someone from the company is reading this emails and do something about it because this is call fraud.
 800 days ago by Sd Vargas  [send email] 0 Votes
I too have fallen prey to this scam of $9.00. I called them and still no refund, I have sent their crap back, still no refund, I called back again and was told it takes 4 weeks to receive the returns......and yep you guessed it still no refund for 2 charges that equal almost $80.00. I also called about posterpass.com right after calling the coffee and it was the same girl......shady shady shady!
 798 days ago by Complaints Board  [send email] 0 Votes
BEWRE OF THIS COMPLAINTS BOARD, THIS EXACT ONE YOU ARE COMPLAINING ON, AS THEY HAVE FULL ACCESS TO YOUR NAME & EMAIL & WILL POST IT ON GOOGLE, THEY ESSENTIALLY HAVE NO PRIVACY FOR YOU & WILL SELL YOU OUT.
 755 days ago by Ronald Stults  [send email] 0 Votes
After recieving My first order at agreed price. I started rec'g shipments faster than I could open them. At much higher prices...
 747 days ago by Kevin Peffley  [send email] 0 Votes
Basically a screw job. Same complaints as above. Advertised as $9, but charded $34.00, then they ship you another two bags for $38.00. This is just plain immoral. I wish I had know about this before I had ordered.
 730 days ago by Nancy Lea Ross  [send email] +1 Votes
Seattle Coffee Direct is owned & Operated by

Peel Inc.
990 Grove St.
Evanston, Il 60201
(847)424-0954

briandale@peel.com

www.peel.com

This is a big-time SCAM & everyone needs to unite against this guy!

I got my $$ back by filing complaints w/ www.ftc.gov &
www.chicago.bbb.org

Also disputed charges on Visa through my bank.

See www.ripoffreport.com
My report is #303323

Good Luck to Everyone!!!
 689 days ago by Dipesh Patel  [send email] 0 Votes
Like the other customers listed I have been charged unreasonable amounts for unsolicited product. Seattle Coffee Direct did not even fulfill its promotional promise of two bags and a grinder but have charged me for it anyway. I signed up for the $9.00 promotion of two bags and a grinder and was charged $34.00 on 3-19-07. I never received the complete promotion


I NEED MY MONEY BACK AS SOON AS POSIBLE.

WHAT I HAVE TO DO 4 THAT
 689 days ago by Linda  [send email] 0 Votes
I never even received the coffee grinder, just keep charging my account every month and I keep disputing with my credit card company, guess sooner or later they will stop. My bank even called them, but they still charge me about every 2 weeks and I dispute it every time.
 668 days ago by Get Your Money Back  [send email] 0 Votes
This is who I talked to and got my refund after pressuring them and saying I was going to file a lawsuit please feel free to harass them. They deserve it

Rebecca Fergen-Ramirez

Director of Customer Service

Peel, Inc.

(224) 534-3015
 667 days ago by Mary Nelson  [send email] 0 Votes
Unfortunately, I too must complain about this company. After reading the fine print on my initial order, I realized it did say a $25.oo shipping/handling fee would be charged to the initial order. However, after several months I have received another shipment and was charged $48.95, with no invoice included with the order. I wish I had seen this website before I ordered anything from them and I hope something is being done about their rip-offs.

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