seasonmall.com review: Cheap knock-offs 46

I have bought two dresses and a short jacket from Season Mall, I should have learned the first time. The first dress I sent my measurement's and the dress was way to big, they would not take it back because it was custom made for me. I ordered another dress recently and used their size. I ordered the dress 3 sizes larger than what I normally would wear and it was to small. They would not take it back because they said it was custom made for me. I ordered their size and gave no measurements. The color was not as they show. It was supposed to be an Ice blue and it came in as this dull teal color. The jacket was also bought using their size and it was so small I could not get it over my arms. I gave it to my size 0 niece. Unless you do not have anything up top and you order two to three sizes more than what you normally wear, you should shop elsewhere.

Thanks for all the reviews. I was in the process of ordering a dress, But after sending a email asking question and getting a return email without answering the question, made me think someting wasn't righ with this company . May be better business bureau needs to be conacted. What do you think?

I been trying to contact Season Mall for the past month and have not gotten any response. The dress that I purchaed for my daughter is not what I expected. I will be making an formal compliant on this company.

I just purchased a dress for my moms 30 year class reunion. I did not know this company are scams. Omg what are we going to do. Prayed and hope that it comes in on time so we can try and get some things fix correctly. I'm pissed just reading the reviews. I wish i would have researched before ordering her gown.

DO not order from Seasonmall, dressbraw, helenebridal, TDB, or Tidbuy. They are all cheap scam businesses form China and may in fact be the same company under many names.

@osull41,
Sorry for any inconvenience it may caused. Pls. contact our custom service as soon as possible for this issue then we can track your case and find a solution. You can contact us freely via follow methods:
Telephone:0086-010-[protected]
Email:service@seasonmall.com
our custom representative will always be glad to help you.
Thanks for your cooperation and highly appreciate your patience.

Regards,
Seasonmall.com

@Ehughes
Our custom representative will always be glad to help you, you can contact our custom service freely via follow methods at working time (08:30-18:00 UTC/GMT +8 Monday-Friday )
Telephone:0086-010-[protected]
Email:service@seasonmall.com
Thanks for your feedback, any question, feel free to contact us.

Regards,
Seasonmall.com

my daughter ordered her sweet 16 dress through seasonal mall. her party is this friday and we have yet to receive the dress. i paid a lot of money for this dress and i have a feeling that we are not going to get the dress until after the party. i am have tried to cancel but order but have had NO LUCK. i cannot believe i have been scammed. the only good thing is that i ordered the dress through paypal. my daughter has been in tears because she does NOT have the dress she wants to wear for her very special occasion. she had to get a backup dress from a friend as I do not have the money to purchase another dress for her. THIS PLACE IS A SCAM...DO NOT ORDER FROM SEASONAL MALL.

First of all I will says always research who you are ordering a dress from, "SEASONMALL" is a scam we ordered our daughters Prom dress 5/1/12 and have yet to recieve a confirmation if it's been shipped, needless to say the email has no domain, doesn't exist. And all the complaints are true they only have Skype. we paid the most expensive rate to get this dress asap and nothing! Sadly Seasonmall has proved they are all right.. Needless to say had to buy another dress and report this company to Paypall and our bank. LISTEN CHECK RESEARCH AND DON"T ORDER FROM SEASONMALL they are thieves!

Dear Customers,
We do appologize for the inconvenience it may caused. Pls. send your order number together with the issue you encountered to our custom service email: service@seasonmall.com, then we can have a better understanding of your case and we will try our best to offer a suitable solution. Your satisfaction is our greatest concern.
Thanks for your feedback and we will continuously improve our product quality and custom service.
Highly appreciate your understanding.

Regards,
Seasonmall.com

I ordered my dress from this site on March 29th, and just received it today. My prom was a week ago and they were well aware of that. But because they are ignorant I had to buy a new dress. My dress came and looked nothin like the picture they had on the site. The top was gorgeous though i must say but the bottom looked like a 4th grader cut it, it was so uneven it's rediculous. The people on this website take weeks to reply and have ### service. Nobody should buy a dress from them. You suck season mall. And learn how to write.

Has anyone received a refund? My dress never came! They said they issued a refund but it has been over a week and NOTHING! I have emailed them several times with no response!

I ordered a dress for my daughter for her prom and they are telling me it may be late but to contact then if there are any problems. However none of their contact info is right. Every email i send gets bounced back, their phone number does not work and live chat is not live. I am, so fustrated. Help me please.

DO NOT ORDER A DRESS FROM SEASON MALL OR LIGHT IN THE BOX! I orered my daughter's prom dress on March 24, 2012. It was supposed to arrive on April 20th in plenty time to have any possible alterations done before her May 5, 2012, prom date. On April 19th I received an email stating the dress would be delayed because of high demand and low supplies. The email notification said to send a message with the order number and date dress needed for expidited service. I replied with a lied stating the dress was needed by April 28, 2012. It is April 30, 2012, and we have not recieved the dress. I thought by giving Season Mall an earlier date, my daughter might actually have the dress to wear to her prom. I was wrong. I have emailed, communicated via Live Chat and was assured that the dress would be overnighted on April 26th to be here by April 27th. It is April 30th and NO DRESS. According to TNT tracking "2012-04-29 Status 13:00 China SHANGHAI Consignment miss connection due to Custom hold" My daughter and I will be out looking for her a replacement a Prom dress tomorrow. What a shame! I was planning to purchase a Mother-of-the Bride dress for my eldest daughter wedding in August from Season Mall also. That will NOT happen!

I was very Leary about ordering from them. I saw bad reviews and some good reviews. My daughter is very hard to fit. She is very short, chesty and a little chunky. Because the price was right, I sent in her measurements and hoped for the best. Unfortunately the prom she was going to originally attend was last week and the. dress had not arrived. She was able to attend a different prom and the dress arrived today. It is perfect and very pretty. Exactly what we ordered. I feel ahold bad for all the people who were not happy, maybe I just got lucky but I am tickled pink. I do not work for them. I am from Iowa. :)

I ordered a dress on March 29th, 2012 and it is now April 28th and it's STILL NOT here! The customer service is horrible and they never respond to any emails. I have prom in a week and figured that my dress would be here by now and it is not. This website is horrible.

My daughters formal is TOMORROW and her dress still isn't here! I have emailed repeatedly and haven't received a response! Early into the order I would get answers but now that the dress is overdue for delivery I can't get any answers from you. I intended to use your site in the future and have even referred people to it which I will REMEDY real quick when I make sure they know NOT to order from your site. Unfortunately I didn't read all the bad reviews until now that we've been begging for delivery of the dress; and the responses to the complaints that you resolve the problems and/or return communication is completely FALSE. I wish we could you were held responsible for ruining the special events that you ruin by not meeting the service you claim to offer!

Totally ruined someones prom my sons girlfriend dont ever buy from here

My poor sons girlfriend got ripped off! This is the worst place ever

I ordered my daughter's prom dress from Seasonmall.com. It arrived exactly on schedule and fit her perfectly (we sent her measurements). She loved the dress and received many compliments. I paid the extra for expedited shipping and received it within 2 days of the ship date. I know others have posted negative comments about this site, but everything was just as advertised for us.

I am a dress designer/dressmaker in salem oregon . I work for a bridal shop and do all of the alterations for the shop. Recently two customers came in to have dresses altered/corrected that were ordered from SeasonMall. The dresses didn't fit and they had defective workmanship. The hems were uneven and one dress had the chiffon and satin sewn together at the hips causing the dress not to fit at the hips area. It was impossible to correct this because the seams were cut all the way to the sewing line at the allowance. The bodices did not fit even though my clients provided SeasonMall with the correct measurements!
There were many major alterations that I did on these two dresses trying to correct uneven hems and ill-fitting bodices and ill-fitting hip areas. The total price on these alterations came to over $300.00 due to having to make over some of the areas of the dress.
I E-mailed Seasonmall a week ago twice about the problems but have received no response from them! I will warn all of my clients at the bridal shop about this company. They are reluctant to resolve any of our complaints. Please warn other prospective customers. Rayne Hamilton March30, 2012

P.S. The place that my DVD's came from was in China as well! And I didn't find that out until I tried to track my order and it said it was in the peoples republic of china! WTF!

I just went through something very similar to everyone's situation on here at Christmas time. I ordered some DVD's online as a gift because they were such a great price and I placed the order 28 days before christmas, needless to say I finally recieved them in late January. I tried tracking the order which didn't work because it wasn't a legit tracking website, then tried to email, no legit email, no legit phone number! Finally, went to my bank and disputed the purchase at the end of December, because their website had said that if I didn't recieve the package by 21 days to contact them, yeah right! It was 30 days later when I disputed it and thank god my bank is amazing because I got all my money back the next day. So when my daughter told me about this site and I saw all these dresses by other designers I was definately wary. I knew it was a ### site as soon as I saw the prices, because if you go on the real designer dress sites these dresses are actually hundreds of dollars more than what this ### site is advertising! So thank you ladies for complaining, even though you got screwed in the process. I hope this site gets shut down soon so no-one else has to go through this.

i recently received my prom dress from here and it is nothing like i expected it looks like a cheap version of the picture n they obviously used different materials than the real thing(beads instead of jewels) and it is big at the top and small at the bottom so it will not zip! it is horrible and now i have very little tI'me to find another one in stores and I'm very skeptical about ordering from another website.! i would never recommend this place! its a total rip off

the first picture is mine and the second one is what is is suppose to look like

I have a good experience from Peridress. The dress arrived in time. The dress fit me perfectly, and it almost same as the picture. I will purchase more dresses from Peridress in the future.

I got my dress in today after waiting about 30 day! I'm pretty pissed...I don't even think its the same dress  or design and it's certainly not the same color I asked for either...I expect something to be done about this!

Please call paypal or your credit card company to immediately cancel those orders! please hurry !

omg this is terrible! i just bought two dresses there. but right after, i realized that seasonmall seemed so weird. i've sent them at least fifteen emails saying i want to cancel my orders but they haven't emailed back. are they ever going to cancel the orders? or do they just scam you?

Carrie, June 16, 2011
WORST BUYING EXPERIENCE EVER. I spent a lot of money on a bridesmaid dress that I won’t be able to wear due to the irresponsibility exhibited by Season Mall. I ordered a dress from Season Mall that was shipped in the wrong color and the wrong fabric. In trying to resolve this issue, I immediately found that communication was difficult – at times non-existent. The Season Mall website included instructions for customers who did not receive the correct item. I was instructed to contact them by phone, which was impossible as they do not list a number. I resorted to an email even though timing was becoming limited to fix the mistake. When I emailed Season Mall regarding my need to return the dress, I did not receive a response within 24 hours as guaranteed on their website. At times, I received no response at all. Season Mall eventually emailed me, days after my initial email and only after I contacted PayPal, stating that they would refund my money, but have yet to do so. ORDERING FROM THIS SITE WAS A MISTAKE.

Ann, August 19, 2011
i agree.DONT MESS WITH THIS SITE.THEY WILL SCREW YOU OVER…ITS KNOCK OFF DRESSES, THOSE PICTURES DONT EVEN BELONG TO THEM.HORRIBLE CUSTOMER SERVICE, ITS ALWAYS A GIRL NAME JESSICA.SHE HAS NO RESPECT…SKILLED TAILORS MY A**, I COULD DO A BETTER JOB THEN THEY CAN IF I HAD A DAMM SEWING MECHINE.SOMETHIN WAS ALWAYZ FUNNY TO ME, THE MORE I READ ABOUT THIS WEBSITE(FYI, I WAS ONE OF THE CUSTOMERS)THE MORE IAM THINKIN THAT THEY USE DIFFERNT ACCOUNTS JUST TO GIVE THEM SELFS GOOD REVEIWS.WHEN U RETURN THE DRESS, THEY EMAIL YOU A FORM TO PRINT OUT AND RETURN IT WITH THE ITEM, THERES A QUESTION ASKIN WHAT IT WAS FOR..1.REFUND 2.EXCHANGE ..AND GET THIS..3..REMAKE…..PLEASE, NOT EVEN CLOSE.THESE GUYS ARE NOT WILLIN TO FIX THERE MISTAKE, AT ALL!EVEN IF U SHOW THESE F***ERS PROOF THREW EMAIL, AND THEY KNOW ITS A BAD JOB, THEY WILL NOT FIX IT.AND YOUR STUCK PAYIN THE SHIP/HANDLEIN FEE TO RETURN IT JUST TO GET A DAMM REFUND, SO REALLY, YOUR JUST GETIN 50/60 BUCKS OF YOUR MONEY BACK..THIS SITE IS BOGUS LADIES, AS CUSTOMERS, WE EXPECT THE BEST, NOT SOME KNOCK OFF DRESSES THAT DONT EVEN LOOK LIKE THE PICTURE…THEY SAID TO ME IT WAS A REASONABLE PRICE ALL THOUGH THE SEWING WAS A LITTLE BAD, JUST CUZ IT WAS MADE WRONG, IAM IT MADE ME UPSET…ILL SAYIT AGIAN….UPSETTT….THERE ONLY WILLING TO GIVEME A 50% REFUND OR RETURN THE DRESS TO GET A FULL REFUND BUT I HAVE TO PAY SHIP/HAND….I REGRET PUTING FULL TRUST ON THESE GUYS, LIKE THE COMMENT ABOVE…..BIGGEST MISTAKE EVER!

Bettie, September 17, 2011
i agree.DONT MESS WITH THIS SITE.THEY WILL SCREW YOU OVER…ITS KNOCK OFF DRESSES, THOSE PICTURES DONT EVEN BELONG TO THEM.HORRIBLE CUSTOMER SERVICE, ITS ALWAYS A GIRL NAME JESSICA.SHE HAS NO RESPECT…SKILLED TAILORS MY A**, I COULD DO A BETTER JOB THEN THEY CAN IF I HAD A DAMM SEWING MECHINE.SOMETHIN WAS ALWAYZ FUNNY TO ME, THE MORE I READ ABOUT THIS WEBSITE(FYI, I WAS ONE OF THE CUSTOMERS)THE MORE IAM THINKIN THAT THEY USE DIFFERNT ACCOUNTS JUST TO GIVE THEM SELFS GOOD REVEIWS.WHEN U RETURN THE DRESS, THEY EMAIL YOU A FORM TO PRINT OUT AND RETURN IT WITH THE ITEM, THERES A QUESTION ASKIN WHAT IT WAS FOR..1.REFUND 2.EXCHANGE ..AND GET THIS..3..REMAKE…..PLEASE, NOT EVEN CLOSE.THESE GUYS ARE NOT WILLIN TO FIX THERE MISTAKE, AT ALL!EVEN IF U SHOW THESE F***ERS PROOF THREW EMAIL, AND THEY KNOW ITS A BAD JOB, THEY WILL NOT FIX IT.AND YOUR STUCK PAYIN THE SHIP/HANDLEIN FEE TO RETURN IT JUST TO GET A DAMM REFUND, SO REALLY, YOUR JUST GETIN 50/60 BUCKS OF YOUR MONEY BACK..THIS SITE IS BOGUS LADIES, AS CUSTOMERS, WE EXPECT THE BEST, NOT SOME KNOCK OFF DRESSES THAT DONT EVEN LOOK LIKE THE PICTURE…THEY SAID TO ME IT WAS A REASONABLE PRICE ALL THOUGH THE SEWING WAS A LITTLE BAD, JUST CUZ IT WAS MADE WRONG, IAM IT MADE ME UPSET…ILL SAYIT AGIAN….UPSETTT….THERE ONLY WILLING TO GIVEME A 50% REFUND OR RETURN THE DRESS TO GET A FULL REFUND BUT I HAVE TO PAY SHIP/HAND….I REGRET PUTING FULL TRUST ON THESE GUYS, LIKE THE COMMENT ABOVE…..BIGGEST MISTAKE EVER!

Tiffany, November 5, 2011

Ladies, I had myself doubting the dress i have! I searched and season mall’s website came up, and i was seriously considering ordering a new dress and selling my Alfred Angelo! (i bought it from a friend and was not certain it was something I would have chosen myself)
thanks for the words of warning! Hope everything works out with your disputed.

Ali, November 30, 2011
I had the same experience with them! DO NOT ORDER FROM THEM! I am a law student and from what little I know so far, this company in China is definitely not following American law. This company is definitely not following its posted policy on the internet. I had 3 days to return the dress, which I did. I sent multiple pictures of the dress to them, at their request (they would not allow me to return it without doing so) and I even took a picture of my own waist measured. If the dress was made correctly, it would have fit, but it was 3 inches too small. After complying with all their crazy demands, I then returned the dress and told them I wanted a refund. I also told them that I did not want the dress returned for any reason in two separate emails. After I finally heard that I would get my refund, which I still have not received, I got the dress back in the mail! Imagine my shock. Well, without opening it, I returned the package to sender. Needless to say, I am still writing multiple emails to argue my case. THIS COMPANY IS RIDICULOUS! NEVER EVER BUY ANYTHING FROM THEM!
These are testimonies from other websites ;
Good people who could make this stuff up seasonsmall is not the victim they still have our monies, we are also good hard working people and we are also beautiful" LADYS" who were cheated out of our monies!

One more thing need to clarify, Seasonmall, is a independent online dress supplier and have no relationship with lightinthebox or other company, we have the authorized business license as Seasonmall.com in China.We welcome friends or customers to investigate or visit out company！
You may contact us via the follow methods at working time (08:30-18:00 UTC/GMT +8 Monday-Friday )
Live chat: http://www.seasonlall.com
Telephone:0086-010-[protected]
Email:service@seasonmall.com
Skype:seasonmall.com

Thanks and best wishes

Seasonmall Team

Firstly, thanks for the above complaints from the friends who may not satisfied with our dresses or service!
We could not change what the customers said and what the potential customer to think, we cherish every single word for both complain or appreciation!
Frankly speaking, everyone has a standard or ideal image in their mind when buying an item in both online shop or local shop, and the good thing is, they could try on and see the real items before they made the decision, and they can change freely if anything problem happened.But for online deals, especially overseas deals, they could not try on, or see the real item, touch the fabric and check the details as stitch, beading, ruffles etc., but they still bought the dress with their believe and trust! But, we could not sure about what's your ideal impression on the dress, we tried our best to make the dress as your customers' requests, we admit we may have something not so good as the requests, but we also need your comprehension and cooperation to solve the problem.We will deal with the problem according to the policies and try our best to make you satisfied.
Seasonmall.com does not mean to theft their money or cheat, she has hundreds of stuff and its own factory, she wanna serve every customer and makes them happy and satisfied! Every country, state, website even to a person has his own policy, So does Seasonmall.com! Some friends may think Jessica is not so good, but so you think a person who deals with problems according to the policies is a bad guy? thousands of customers shopping at Seasonmall.com, they may have problem, Jessica and her colleagues works hard to help to serve them, she's really a elegant lady. We wish the customers/friends could calm down and we can make an agreement on the problem, make you satisfied！
Some suggestions:
1, Contact our customer service center when problem occurred at the first time.
2, Check the company information as well as Contact us or ask questions via live chat before shopping.
3, Check the Size Chart and Color Chart and then Measure yourself or friends strictly according to the instructions and then make the decision. Different shop may have different Size Chart, it would be different from your Daily Wear or Bra!
4, Leave the wedding or occasion date and more detailed requests as remarks. Leave the right address and often used phone number.
5, Contact the customer service if you wanna rush order or change address, phone number or size, color at the first time when you find the something wrong.
6, Cooperate with our customer service representatives, take the pictures and explain the faults/defects of the item Clearly since they have to record and deliver all the information to workshop stuff to avoid the similar problem happen once more.
7.Wish you could read the above carefully before you shopping at seasonmall or other shop, Thanks for patient!
Trust Seasonmall and believe we wanna serve u better!
Wish u have a great day!
Seasonmall Team

please, that is one ugly dress !

Seasomall, lightninbox, beebuyer stop trying to pretend that your name is shirlley or do you mean shirley LOL. Is this message from Jessica Parker! Please if this message was from a woman she would be wearing the dress to show us how it fits stupid duhhhhh. ALL WOMEN ARE VEIN A BEAUTIFUL DRESS EQUATES TO SHOWING OFF YOUR GOODS! Please try to use a real live woman next time to hold up the dress, good people if you enlarge the photo those are mens fingers it must be the skillllllllllled tailor lmao. It is over for these websites that is why they are trying to lie to us hard working Americans. Ps please get a dictionary and you have the nerve to insult the honest people of China who are not scamming people.

maybe they don't make each of the dresses be nice, Luckily, my dress is very made nicely, here is a picture for the dress :)
my last time bought from another website in China, it was really nothing like picture, but i got refund from that seller,
my suggestion is do not expect too high for the Chinese dress they are cheap, but some are good quality, it depends on the price not which company. Wish everyboday good luck, lol

Thank you so so so so much everyone! the website seemed too good to be true and it seemed really fishy when i noticed that on several different dresses some reviewer named "jean" had said the same exact thing. they obviously create different accounts to write great reviews. when i found all these HONEST reviews on this site it didnt surprise me. im so glad i didnt purchase a dress from them and i fully plan to tell everyone what a horrible site it is. THANK YOU EVERYONE!

LIGHTINTHEBOX.COM AKA BEEBUYER.COM =SEASONMALL.COM,
NO [censored] RIGHT?LOL..N ABOUT JESSICA PARKER, SHE GOT ON MY DAMM NERVES, SEEM LIKE SHE DIDNT UNDERSTAND A WORD I WAS SAYIN, SHE REPEATS HER QUESTIONS AFTER I ALREADY ANSWERD HER, ...I GOT PART OF MY MONEY BACK BUT THAT DONT MEEN IAM HAPPY, THEY NEED TO USE THERE OWN PICTUES N NOT STEAL THEM FROM OTHER SITES, ..
NOT GETIN YOUR MONEY BACK, ?WHATEVER IT IS CARD U USED, CALL THE NUMBER ON THE BACK OF THE CARD N ASK HOW DO THEY HANDLE SCAMS..IAM NOT SURE HOW YOUR PERSONAL DEBIT CARD COMPANY WILL HANDLE IT BUT IF U USED PAYPAL OR A PRE PAID CARD, THEYLL ASK U TO FILL N SIGN A DISPUTE LETTER N FAX IT OVER TO THEM OR U CAN MAIL IT TO THEM..N THEY WILL N I HOPE THEY DO, , , THEY WILL HELP U GET YOUR MONEY BACK, I ALREADY TOLD THEM ABOUT THE SITES, ..EVEN THOUGH THEY DIDNT GET THE FORM BACK FROM U YET THEY WILL PUT IT IN THE SYSTEM REGARDLESS, SO EITHER WAY YOUR SAFE.LETS DO THIS LADYS, IAM PUTIN THIS COMPANY ON BLAST, LETS SPREAD THE WORD N GET JESSICA PARKER FIRED, LMAO..CRAZY B***H..

p.s. the online chick, Jessica Parker is crazy and a waste of time and money and the spelling text messages must be from a 5 year old get a dictionary. your suppose to be a reputable business with skilled sailors sorry tailors .LOL

seasonmall /light in a box is the same company and I am on a mission to shut down this sweat shop. They took my money also and they have the nerve to think that they should keep my money. I sent back the dresses and I am fighting back for my money through pay pal.
complain to econsumer.gov is a portal for you
as a consumer to report complaints about online and related transactions with foreign companies. If we complain enough this business will learn not to cheat hard working people out of the little wealth we are trying to share in this recession.!

Welcome to the website (the “Site”) of Light In The Box Limited. (“SeasonMall.com”). SeasonMall.com provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any SeasonMall.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. SeasonMall.com reserves the right to change this Site and these terms and conditions at any time.

econsumer.gov is a portal for you
as a consumer to report complaints about online and related transactions with foreign companies.

I ordered a dress from this ### ### company for my girlfriends wedding and none of the brides maids dresses matched I sent the dress back as per seasonmall requested within th 3 day time frame in wich I could get a partial refund...that was on 07/18/2011 and its 08/30/2011 I am sooo pissed I emailed them and no one has responded I dont know what to do to get my money back! I want to call the local autharities on them! and I want to slap the bride for even choosing to have BRIDES MAIDS DRESSES SHIPED FROM A LOW RENT DRESS SHOP IN ###ING CHINA! if anyone can help me get my money back please reply