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These guys have posted beautiful pictures on their web site of clothing and dresses that have absolutely nothing in common with the actual rug that you will receive in the mail. This company is based somewhere in China. Shipping takes > 30 days. They do not have a real customer support service. When you try to contact them you will realize that it is actually an unreachable Skype account. No phone number. They get back to your emails and reply in broken English 5-6 days after you have emailed them. The main point is that the product that you will receive is a CHEAP knock-off of some dresses and pictures they have probably stolen from other designers. The quality is beyond unacceptable. There is glue, threads, etc running all over the dresses which are made out of cheap and tacky material. Beware and DO NOT buy from this seller. They advertise with Google and that's how they get traffic to their scam web site.
The complaint has been investigated and resolved to the customer’s satisfaction.
jeric21-
30 dayssss?wowww...and no refund?wth is that?then agian, iam not really surprised.these ### are up to no good..befour it was so easy to contact them, but as soon as i got the dress n complained, ..it was hard to contact them...n saposly sapose to get a 50% refund, they said they refunded me already, but its been 3 days now, , i emailed, etc...i even seen one of there peoples online on live chat but as soon as i asked about the refund, they clicked me out n signed off.this problem is happening to me right now, i honestly ..idk..i think i got scamed..i used a walmart prepaid card to get the fkdup dress i got so iam tryin to see if i could even get some of my money back if i called them(god, ...i hope so)wondering walmart p.card is in anyway connected to paypal...sigh...
fml, a wedding is in a week, n i wasted my damm time with these lames...if anything, iam gonna be one of those people that will have there damm site shut the F down, ...they even have a facebook page, n guess wt?they blocked me...i seen good reveiws on there page but somethings fishy...i think they use mutiple fake accounts to give there selfs good reveiws!
please dont order from this SEASONMALL, i ordered the dress express delivery so i can get it the fastest but 30 days after i was still waiting for my dress so i e mailed them, thats when they tried to mail my dress. ..the dress came after the wedding( i was in the entourage) and i was very disappointed because the fabric was cheap, the dress was not the same as in the website and i complained but its hard to get a hold of them because its like a skype account, i e mailed and they said they will not refund because the dress came on time but did not...i spent $120 for nothing.pleeeeeeeease! dont order!
btw...they said skilled tailors?pleaseee, get outta here.my 12 year old could do a better job then this.
i agree.i would not recommendthis site to anyone.its bogus.waste of money and a complete waste of my time.i had full trust on this site but as soon as i got the dress, , ..man o man i was pissed.beware ya"ll..
Please be aware when ordering from this company. I ordered a dress in July which they made incorrectly, but the company is not willing to fix their mistake, I have all the proof that it is wrong and they admit it is wrong but will not fix it. It was for my sisters wedding. Horrible customer service. They did state I could send it back for a refund but then I am out the money it cost to send it back to China. They also suggested that I could take it to a local tailor and then they would provide me with a $15 coupon to use on their site. I am sorry but $15 will not cover my tailor bill and I will never order from them again, since they are not willing to fix their mistake. So please be very careful when using this company. I am out $140 and stuck looking for a new dress for my sisters wedding.
Thanks anonymous_001
for helping us to post our defects, such as the long processing time, the broken spoken english, so now some customers will accept our suggestion that prepare their dress earlier to make sure everything will be sure and will be kindhearted and patiently to make theirselves clearly so we will be more clear about their requests.
However, we have dealt with wedding and party dresses for near 10 years and we have the customers all over the world, most of them love our dress and appreciate our quality.We establish this online shop not as long as others but we try our best to make sure everyone get a good dress and an cheerful shopping experience, we added our onlie Skype beside to the tranditional contact methods such as email and telephone to make the communication more easily, we can not reply all the emails in 1 hour but we sure we replied them in 1 day excetpt the weekend or holidays .
About our dress, as mentioned above, we try our best to make every dress beautiful, we have no stocks but tailor the dress according to the order to help the dress fit well and prevente shiping the dress that some others used.All the dresses are handmade and the beadings and sequinces are sewed piece by piece by the skilled tailors, all these need about 15-20 working days, take the delevery time into account, it needs about 30 days in total.
We cannot let others shut up but try our best to improve our customer service, dress quality as well as the online shopping processes, so as to make customers satisfied.
Last, thanks for all the customers' appreciation and complain, all your effort help us to be much better.
Thanks ！
Seasonmall.com
Tele：086-0136-[protected]
Email：service@seasonmall.com