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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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9:43 am EST
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Sears sears warranty

On 19 Nov 09, I purchased a Star Trac Elliptical from Sears.com. It was delivered 3 Dec 09. After 2 weeks of use, I threw the box away. It was so big there was no place to store it except my garage and park outside in the below zero temps. After another week, the machine failed. I called Sears and was told they had no record of my order and that they could not look it up via the order number. After 2 hours on the phone, I finally got someone who looked it up using my credit card number and input all the information manually. I finally got a repair appt 16 Dec 09. The repairman tried to tell me Sears doesn't sell that product even though I showed him my receipt. He said Sears doesn't even sell this brand. Well they sold it to me! He listened to the noises it was making and said the bearing were shot already after 3 weeks of use. He said he can't fix it because it is not in his database. I call my local Sears in Aurora, CO to see if I can return it. Yes I can for a 15% restocking fee! WHAT! What are they restocking it is defective. You know very well they will find an old box, get the 100% refund and make an extra 15% from me. I filed a BBB complaint. Sears is on the second notice with teh BBB since they refused to answer. Never again will Sears get my business. I have at least 20 people who promise never to shop there too

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12:39 am EST
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Sears beware! sears cheats

I am sharing my experience with Sears online. My experience is horrible and I never ever place any order from Sears.

I have ordered an Elliptical from Sears as they had free shipping. They said that I will get my item in two weeks. I called up after two weeks as I did not receive the order; they said that it will take one more week. I called up again after 3 weeks, to my surprise they said they canceled the order long back as the item was out of stock. I did not receive any email or phone call; they charged my credit card for the amount. They said that computer did not generate the email and sorry. The item was still available online. I would have got better deals in other stores, because of these stupid guys, I lost everything. They said that they will refund the amount but it will take 10 days but they can charge the credit card within one day. Never order anything from Sears, even if you do, be very careful.

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11:51 am EST
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Sears unethical business practices

I placed on order with SEARS for a major appliance on line and paid with my debit card. They said that the item was in stock and available for delivery (the only reason it was ordered). A delivery date was set and the order went thru. I received a phone call from SEARS the day before the scheduled delivery and was told that the item was not in stock and would not be available for another 2 1/2 weeks. I INSTRUCTED THE CALLER TO CANCEL THE ORDER. She said she would cancel the order and I was surprised to learn that SEARS had already taken the money from my account. I was informed that the money would be refunded in 5-7 working days. Here it is 19 days later and no money has been refunded. Within the past week, I contacted SEARS customer service who informed me that the order was not canceled correctly (incompetence) and that is the reason for the delay in refund. I was told that this mistake would be corrected. However I have not yet received an email confirming the cancellation of the order and the status of my refund. It is unheard of these days that a company would take funds for merchandise which they do not have in stock. Most companies will charge you once the item is shipped, but not SEARS. SEARS has lost a valuable customer and I hope to educate others about their incompetence and unethical business practices.

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9:08 am EST
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Sears Leaks/Shreds laundry

We purchased this model when our previous Kenmore front-loading washer died (Model 26-41042 - bearings fried). Reviews showed it to perform reliably and function efficiently, and our previous experience with Kenmore made it a comfortable choice.

8 wash cycles (including a Clean Washer cycle) make it easy to differentiate level of cleaning for different materials. Soil level options, as well as 5 wash temperature choices and 5 spin-speed settings add further refinement to the cycle settings best for your needs. Generous 4.0 cubic foot capacity is claimed to be able to handle 23 bath towels.

We have 10 years of front-loading washing machine ownership, and absolutely LOVE the performance - WHEN IT WORKS CORRECTLY. Clothes are visibly cleaner, rinse cleaner, smell fresher and dry more quickly (owing to the amount of water removed during the spin cycle) than our top-loading machines ever did. The energy savings (in reduced water, electric and gas bills) was immediately noticable. We are a three kid, 1 dog, active-family. There's a LOT of laundry to do here, and it gets DIRTY.

HOWEVER, From week 1, the unit has leaked and items become trapped within the door gasket, getting absolutely SHREDDED during the spin cycle.

Service call 1: within weeks of delivery/installation unit leaks during rinse/spin cycles; advised over phone that unit must be out of balance, needs to be leveled. Service tech accused ME of installing it incorrectly even though I had it installed by Sears. Found no issues with unit being out of level. No diagnosis for cause of leaking.

Service call 2: within first 6 months; service tech doesn't know why it's leaking; door seals tightly, basket operates correctly, unit is leveled appropriately; recommends NOT washing jeans, throw rugs, or quilts or using hot water

Service call 3: within first 8 months; items becoming caught in front gasket weekly/items destroyed by this monthly; tech tries to regale ME with what I am doing wrong- wrong soap (I use HE detergent as specifically recommended), wrong items (again, don't wash jeans, throw rugs, beach towels), my loads are too small (is he kidding? I have 3 kids and a dog!), shouldn't use hot water ever (REALLY?); diagnosis, shredded laundry and leaking all MY fault, though no specific reason why. All of his recommendations are the precise OPPOSITE of the guidance offered by the unit's owner's manual (except for using HE detergent).

Even with the purchase of a "Master Protection Agreement", Sears insists on having ANOTHER technician come out, presumably so that I can be accused of abusing my machine by secretly running a laundry service out of my basement.

I have absolutely NO CONFIDENCE in this unit/model nor the protection agreement that I paid for. Good job, Sears. You've lost a LONG TIME Kenmore customer completely. Well done.

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pdcd davis
Wichita Falls, US
Feb 23, 2010 8:07 am EST

I have the same machine, and also have leaking problems. We replaced the bellow back in 2007. It is leaking again. We had called a Sears service tech, and was ripped off with a bunch of lies.

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11:59 pm EST
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Sears canceled order immediately, then charged me!

I placed an order at sears.com for a Wii Fit Plus, which was shown to be in stock and was to be shipped. Immediately after clicking the button to place the order, I got an email cancellation that the item was out of stock.

I went back to their website... it showed "in stock" ... so I ordered again. Again, email cancellation immediately.

THEN, several minutes later... I got an 2 emails saying my refund would be processed in 7-10 business days!

They canceled both orders IMMEDIATELY (within SECONDS of placing the order) then charged me, twice! I don't know why they would want to keep customers' money tied up for 2 weeks, but it is just WRONG for them to charge it after canceling the order. Very bad business practice, Sears!

Customer service is no help, other than to confirm that their business practice IS to charge the order IMMEDIATELY UPON CLICKING THE BUTTON, regardless of whether the item is really in stock. Customer service also informed me that website stock is only updated ONCE PER DAY ... so if you order from sears.com, GOOD LUCK! It's a crap shoot.

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10:48 am EST
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Sears harrassment via email

Terminated all business dealings with sears, and asked, numerous times, to be removed from sears" email and mailing lists. They refuse to do so! *do not wish to have any contact what so ever with this, *incompetent company!* sears, get the hell out of, and stay out ofmy life, or I will, *sue you * for harrassment! 1

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madgeincog
, US
Oct 17, 2009 8:04 pm EDT

I was in the Sears Costa Mesa, California store a couple of weeks ago. I was using one of their shopping carts. It worked wonderfully well until I checked out and headed out the door to my car. I had an awful time trying to get the cart out the door. At first I thought the wheels were caught on the mat. Hello...the back wheels were locking! The carts are not to go outdoors! What is a customer supposed to do if they can't empty their cart in one trip to their car? Granted, no employee wants to do a cart run but when you deal with the public, you have to provide decent service. What's sad, a customer won't know they can't take the cart outside until after they've made their purchases.

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Alan Theriault
, US
Jul 29, 2014 10:18 pm EDT

I was slapped hard in the shoulder with a rolled up booklet by a sears employee, after complaining about waiting a long time for service. I was so offended by this physical assault that I contacted the Sears Headquarters, and they didn't’t even care enough to reply back. I even contacted Edward lampert who is the top stock holder, Chairman, Chief Executive Officer, and chairman of finance committee, and he didn't respond either.

I believe the reason sears management, and especially Mr Lampert refuse to call me back is, because I said in my first complaint that I found the physical assault by a sears employee unexceptionable, and that I expected the sears corporation to take my complaint seriously, and respond to it. I think no response was Mr Lampert's response. I think it was his way of saying that he will run his business anyway he wants, regardless of what I think or any other consumer. But I also believe that Mr lamperts attitude and arrogance is why their stock has not done as well as it could or should, and if I were a stock holder reading this complaint, I would be concerned.

I would also be concerned, because it appears that since Sears Holdings bought Sears and Kmart under Mr lamperts control, and started selling sears products in Kmart, that the sears quality has dropped tremendously, It also appears that sears is selling the sears products, under the old high end, high quality sears reputation, but selling Kmart quality and service. This appears not be be just my personnel opinion, I constantly hear complaints about sears from people on the streets, and the Internet sites are full of complaints on Sears

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Bowgator
Pensacola, US
Nov 14, 2013 11:02 am EST

I have trying to get a hold of Sears Pension Plan for over 2 weeks, I have called many numbers and I keep getting the same phone number [protected]. Every time I call I get put into a loop no matter what number I push it all ends in press 8 to repeat the statement or 9 to end call. Does anyone know a different number to contact them?
Thanks for your help

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annedee3
Westmont, US
Nov 10, 2011 7:56 pm EST
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I recently ordered a dishwasher from Sears and I have never experienced such awful service. The delivery and installation of my dishwasher by their installer, Top Notch, was a NIGHTMARE. And, I definitely feel Sears discriminates against women.
I contacted the store manager and two managers in corporate several times and they offered no assistance or consideration. I even went so far as to contact the Better Business Bureau and senior executives at corporate. The store manager responded to the Better Business Bureau that the dishwasher was installed (eventually) so the situation was resolved and they’re "sorry for the inconvenience" and hope I come back. I guess they consider resolved to mean a dissatisfied customer still waiting for return phone calls.
My son also had a problem with Sears’ delivery of a treadmill during the same timeframe. They responded to him by waiving his delivery fee, giving him 5% cash back AND a gift card. Interesting how a man complains and they bend over backwards. A woman complains and Sears could not care less.
In all, there were four installation appointments scheduled. The initial installer's first comment/complaint was that I lived in a third-floor walkup. It was obvious that he did not want to carry the item up the stairs. So once he got up to my unit, he said I needed all of my pipes replaced and he could not complete the installation. He did not bring the dishwasher up. The installation was scheduled three more times and I even paid a plumber to replace two valves although the plumber said it was not necessary. I spent considerable time waiting for installers and calling or visiting the store to try and make this happen. And yes, the installation did eventually happen but I am very disappointed because the machine doesn't even do a good job!

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1:56 pm EST
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Sears sears outlet stores

I am a big bargain hunter and I was looking to replace my 23 year old Kenmore Downdraft Slide in Range. When I stated shopping I found out that Jenn-Air is the only company that still makes built-in downdraft ranges and they are on the high side for cost so I headed into a Sears Outlet Store and after several visits and after consulting with several lady friends I decided I just had to have a duel fuel (gas on top & convection for the oven) range. So I went into the Sears Outlet web site and found exactly what I needed but ended up back and forth between the 800 help folks and my local Sears Outlet store and I was told they did not have the model advertised at any of the stores at the advertised price, $ 250 below the Sears.com price. The advertised price was a range of $1033 from low to high which if you don’t know allows the outlet stores to drop the price if it does not sell. Good for bargain hunters like me to know since the longer it sits in the store the lower it drops but bad news if it sells than I lose the bargain.

I follow the financials and I remember hearing that the Sears brand and stock are on a big resurgence so I decided to contact their corporate office and see if they could help. It took me about 10 minutes on the web to track down the main corporate number in Chicago and here are the details on contacting Sears:

The main switchboard number for Sears Holdings in Chicago is [protected]. I have found that if you are calling to a main corporate office for any company it is best to keep it very very concise, with reason for call and department involved. As an example “I am calling to complain about the pricing on an appliance with your outlet stores.”

The switchboard operator put me through to a real live person (first name begins with K) who happened to work for one of the head honchos over the Sears Outlet Division. K explained that they are very concerned about complaints about Sears and they read them daily. After a couple of days I got a call back from real nice gentlemen (first name begins with J) and just to keep this short he found me a store that did have exactly the model I was looking for and at the advertised price but not at my low low steal of a deal price of $ 335 off of the advertised price and I had to drive 300 miles to get it. But it is a fair price just not a steal!

I normally don’t put these issues out on the web but maybe it will help a few bargain hunters like me get a good deal and sorry K and J I don’t want to create allot more work for you guys, you did a great service for me, I just want to keep the stock going up!

And as a final note this posting is not meant to help the guys that bought a range that is marked down from $2650 to $ 223 because it has 14 dings, a smashed oven door and the base is not sitting level. You should be buying this for parts and not expecting this range to actually work!

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Meglathtacos
, US
Nov 05, 2019 1:02 am EST

Update: Claim # [protected]
I have still not received a resolution for credit of damaged dishwasher. Moe the manager is no longer with S.O. In Hayward, CA. I’ve tried to contact the district manager repeatedly at davidson.nji@shos.com, but no reply. I will file a legal claim and report to the BBB. DO NOT SHOP HERE!

Unbelievable! Will never shop here again. I purchased a dishwasher, oven range and dryer on 9/2, and finally received a replacement dishwasher today that had scratches and dents in it. Here’s my complaint, and why installation has taken so long:

1. I was never told that some parts must be purchased separately by the sales rep. As I discovered this at the last minute, I had to reschedule service the night before delivery. Delivery was then postponed to the following week.

2.Delivery of appliances were mistakenly set to be dropped off at my mailing address, but not my property. It sounded like paperwork that was submitted to the delivery service has the wrong address As a result, I had to reschedule for the following week.

3. It happened again! Delivery location wasn’t corrected. I had to reschedule and wait another week...again.

4. Dishwasher delivered to correct address, however internal parts (Sears Outlet’s responsibility) were missing. Dishwasher had to be returned, and assistant manger helped me find a comparable replacement that was scratch free and dent free, like my original dishwasher purchase.

5. Today dishwasher was dropped off with scratches and dents! Unbelievable!

This is to the upper management who run Sears Outlet. Your operational processes are God awful! I truly appreciate all of the help that the store manager and assistant manger have provided me (as I’ve spoken to them countless times after work hours) but some things are out of their control. Too much time has been wasted on my end. I’ve had to adjust my schedule countless times, all to be disappointed. You will never find me shopping at Sears Outlet again. By far, this has been my worst retail experience. What a shame! It is October 3rd... and at this point, my attorney may need to be contacted. Apparently Sears cannot provide the appliance I paid for.

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james vesneske
, US
Mar 19, 2018 1:46 pm EDT
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i bought a kitchenaid ref. got it home and it did not cool... found out it had a RAT nest in back by the compressor the RATs ate up the wires by the compressor ...unreal ... i was hoping they wood replace it with another ref of the same after all i went though to get it home plus wated for sears repair to come out to fix it which they said it was unrepairable for me to take it back to the store an get my money back ...that is all they wought do for me ..will not ever buy from sears or sears outlet stores again...unreal ! buyer beware of anything you buy at sears!

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Chris Jobson
, US
Mar 06, 2018 8:59 am EST

Bought a Brand New In The Box Craftsman Blower. When it arrived it was not in its original box, it was broken, had missing parts and had gas in it. This was a complete and total waste of time. I returned it after a lot of hassle, they received it now I have to chase them up for my refund. Sears Outlet stores are worthless

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Donna Gilman-Schmidt
, US
Aug 16, 2017 11:42 pm EDT

5 weeks ago I ordered, online, a KitchenAid refrigerator from Sears Outlet. I was told I would have a call within 10 days to schedule delivery..I called after 2.5 weeks and got the run around for the next 2.5 weeks. This is the worst customer service I have ever received. The fridge arrived today. It was not the fridge I ordered, is very beat up and will not get cold. Tomorrow I start the process of trying to do a return and getting my money back...complete ripoff!

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Sears is fraudulent
, US
Jul 29, 2017 7:26 pm EDT

Whomever has comments toward Sears ripping them off or feel ripped off I suggest you call corporate they will get something done believe me if not do what I did go straight to the media they didn't want me to get them out there so they gave me what I wanted just because we're trying to save a little money does not mean we are stupid people fight for what's yours get your money back and don't buy anything from there again my name is Pebbles McGee and I'm not giving up until they put honest people in their hard working people in there and people who will treat other people like human beings this is going to stop

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Jennifergeer
, US
Oct 14, 2015 7:40 pm EDT
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Sears outlet is a joke. I purchased a double oven and a dish washer on line. The information I received on the chat line was a total lie. I spent 6 hours trying to get these items right. I talked to at least 6 different people that told me installation and haul away were included. I now have a double oven sitting in my living room and a dish washer being delivered tomorrow. The delivery people dropped it off in my living room and walk out, telling me to call installation. They told me it was not included! I have 2 hours of chat saying it was included. I had to cancel one order and re order it took two weeks to get back into my account! It's a total scam. I'll never order from them again. I could not get any satisfaction from anyone I talked to! BEWARE THEY WILL TAKE YOUR MONEY
AND RUN!

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Sears is fraudulent
, US
Jul 29, 2017 7:23 pm EDT

OMG please tell me that you're joking they told me they're going to give my money back after they come pick up this messed up fridge they sold me OMG if you can call me my number is [protected] I got somebody from corporate to help me

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Donna Gilman-Schmidt
, US
Aug 16, 2017 11:30 pm EDT

did you get your refund? I ordered a fridge online 5 weeks ago. So much run around with customer service trying to find out where it was. It arrived today and is not what I ordered. It is a beat to hell fridge, different model # and will not even get cold...tomorrow I start the process of trying to return and get my money back..

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Donna Gilman-Schmidt
, US
Aug 16, 2017 11:36 pm EDT

And, was your order from Sears or Sears Outlet? They are telling me that they are two separate companies?

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Lulu911
, US
Sep 05, 2015 2:56 pm EDT

The Sears Outlet at Sugarloaf Mills Mall in Lawrenceville, Ga, the employees have to fill bucket with water to flush the store toilets. Even have to supply their own handsoap. Store is filthy and clothing are is in disarray. Sears should be totally ashamed.

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8:04 pm EST
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Sears botched roofing job - they refuse to fix

If you need home renovations, stay away from Sears Home Central !
In fact, stay away from Sears altogether.

June 20, 2002, 25-year roof shingles and attic vents installed by Sears Home Central. They installed the ventilation improperly, causing premature deterioration of shingles, also water infiltration as a result of ice dams. I had requested that they make sure there was proper ventilation at the time of contract.

I called Sears rep within days of installation to express concern about the placement of Maxi Vent. Even an old woman knows it should be as high as possible, near the ridge. It is half way down the roof. The rep, Ken Campbell, looked from the ground, on one side, and said it was good enough. Against my better judgment, all I could do was hope for the best.

That summer, I noticed excessive falling off of granules from shingles.

July 11, 2009, I noticed shingles becoming bare, curling and breaking. I called Sears Home Central to report this. [protected]) It took several calls before someone got back to me.

July 31, Marc Page from Sears inspects roof. Without hesitation, he informs me that ventilation was not properly installed, that this was causing the problem and it was Sears' fault. He said Sears would fix the ventilation and replace the shingles at no cost to me.

Afterward, I visit Maxi Vent website and found, according to their very clear instructions, that indeed the ventilation was all wrong.

Since that time, Sears has flatly refused to fix anything.

This is the most deplorable and shameful performance I have seen in my life. STAY AWAY FROM SEARS !

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Update by EvyB
Aug 22, 2012 5:03 pm EDT

Thanks Fiona, but I already had it redone by another contractor. And I'm happy to say he did an excellent job. But I will keep your Roofmaster in mind. Btw, Sears has never fessed up for their botchup nor do I expect they ever will.

Update by EvyB
Oct 25, 2010 1:18 am EDT

You must have been dealing with the same bunch I did. Check out the little video I made:

http://www.youtube.com/watch?v=WpBJYlTPIsY&feature=channel

And an update:

http://www.youtube.com/watch?v=wawPUUCukfc&feature=channel

People need to know about this sleazy kind of business. Pass it around.

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Rick248
Gatineau, CA
Feb 04, 2011 1:48 am EST

I had my roof done by Sears in the fall of 2010 and let me tell you that I would never ever call sears for home reno's again. Stay away they have the worst after sale service ever.

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gleclerc
Gatineau, CA
Aug 30, 2010 3:17 pm EDT

I would have to agree with you to stay away from Sears Roofing since they do not know what they are doing and will not take any responsibility for any repairs.

I got my roof change in February 2008. It took them a full month to finish the roofing. They left the place in a mess with damages to the exterior paint and eavestrough.

I fill a small claim and i am waiting for an appearance date.

Sears hire third party contractors to do the job and they do not do any follow up afterward.

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Sears repair department

We purchase over $6000 in new Kenmore appliances. We have had repairs on the refrigerator four times in the past year. These repairs always involve second visits for replacement parts. EVERY time we have an appointment, they don't show up and they demand that we reschedule. I am only notified of plans to reschedule when I call to find our why the appointment time was not met. No concern for my schrdule or any other obligations I have are ever considered I am disconnected from customer service each time I try to speak with someone about this.

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Sears poor service

Apparently someone in a key position within the Sears service organization believes they practice good customer service. We'll, having placed two different service calls now, on the same applicance, with both being very poor experiences, I am very under-whelmed...!

We installed new Kenmore appliances in our kitchen because we believed they were the best for the money. We've now had two seperate instances requiring support, and both have been miserable experiences. Does anyone care?

Why does it takes several trips, and weeks to complete a repair? The technician, and most of those involved have been courteous, but they're working with a broken process. The Customer should not have to wait 3+ weeks to have their appliances repaired and working. The very nature/frequency of their use makes it very difficult to do without them for so long. Does anyone at Sears understand "good" Customer Service? Perhaps if the Customer were number 1 again, they wouldn't be losing so much market share...

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Sears refusal of delivery

I had puchased a refridgerator on January 4 2010. It was to be deliveried on January 8 2010. I had to pay $65 up front in order to get this deliveried, and it would be refunded after delivery. I was called on the morning of the 8th and told they where not going to be delivering cause of the bad weather. A very small amount of snow had fallen over night. I was ok with this and understood. I expected it to be deliveried the next day, when I called on the morning of the 9th, I was told again that they would not deliver cause of the weather. By this time there was no weather anywhere with in the service area of this store, all roads and driveways where completely clean with no snow being seen anywhere on the ground. I pointed this out and was told they where not going to risk it. I was told they could deliver next week if the weather was better. After 5 days without a refriderator I ended up having to go pickup the appliance myself at the store and was refunded the $65 deliver fee. There was no reason not deliver and I was treated very poorly by the store manager. I will never again purchase from sears or any of there company's, this was totally unexceptable and all my complaint have went unanswered. At no time was there any effort made to improve this situation. This is the worst service I have every received from any type of retail store.

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Sears failure to process a valid refund

I ordered a Microwave from Sears.com on Sunday December 20th with a scheduled install date of December 23rd, 2009. I even called and confirmed the availability of this install date with a customer service rep over the phone before placing the order online. I cancelled the Microwave on Monday December 21 after receiving my confirmation showing a January 12th install date instead of December 23rd as promised. My wife and I "live" out of the microwave so this 3 week wait would not work. They cancelled the order the morning of Dec 21st over the customer service 800 number and said they would credit my card within 3-5 business days. The order was active for less than 12 hours.

I have called to check on credit 8 times so far. First three on December 26th, December 28th and December 30th. Each time they said the cancellation was processing and credit was pending. Spoke to Sears customer service on December 30th and they verified that the order was cancelled and a credit was still processing.

Spoke to Sears customer service again on January 2nd and the agent said a credit had been issued and it should be showing on my card. Instructed me to call my credit card company and check with them. I called my credit card company (and looked online) and no credit has been issued.

Called again and spoke to Patty, Agent #495426 at 5:20pm Monday, January 4th, 2010 and incredibly she said the order was never cancelled and was still active. She is just now cancelling the order and we should recieve a credit by the 8th of January. No credit was ever processed. What were these previous 6 people I spoke to doing? Playing mind games with me, telling me it was cancelled and then not cancelling it?

Spoke to Supervisor "John" at Noon on Friday January 8th and after being on hold for 20 minutes he came back and said I should see a credit in a few days. I told him if no credit by Monday, January 11, 2010, I would do a chargeback to my MasterCard.

Finally I received an e-mail notice of a cancellation on Monday the 11th with a notice that a refund would be issued within 48 hours. It's now Thursday the 14th and no refund and the charges of $600.33 have crossed over to last month's billing cycle so I now have to pay this "non-order" out of my pocket and then try to get a refund back from my credit card company if and when I ever get a refund from Sears.

I am the GM of a large hotel and I process credit card payments daily. A valid refund can be done in "seconds" and we do them daily to maintain our relationships with our customers so we are not "playing" with their money when valid cancellations are made. All this grief for an order that was active for less than 12 hours and was cancelled only because Sears could not honor their promised installation and delivery date. This has consumed nearly a month of my life and caused considerable stress and headache. This is the worst online experience I have ever had. Yesterday I e-mailed the issue to the Interim CEO of Sears, two separate e-mails and received verification that he opened both e-mails. No response whatsoever. I guess the fish is rotten from the head down. I am waiting for someone with Sears to give a darn and see what they will do to perform some "recovery" on this situation. It's doubtful I will ever patronize Sears again unless I receive a refund and some sort of apology and/or compensation for my hours and hours of wasted time and stress.

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Sears wrong item installed, lousy service

In April, 2009 Sears Lubbock, Tx sent a salesman to show me HVAC units and Window replacements for my home. he was out of New Mexico location and was not familiar with texas requirments. I agreed to buy a Kenmore dual burner, dual speed fan model for $3650.oo, albiet a bit pricey compared to similar models from other manufactures. I was told it was manufactured buy Carreier, for Sears and carried a ten year warranty. When the unit arrived, vis the installers. Nugent Mechanical, I noted the 'Lable had been removed from the filter cover, as it had left some nasty residue, and was told this was a Coleman furnce, better than the Kenmore model I had bought. Installer Nugent said they had to make some modifications to the unit, at thier expense, to make the upgrade. After installing unit, leaving a mess on floor, and the unsightly residue on the cover of the furnace, the unit was tested and found to be NOT working correctly, in that the AC would not cool. Nugent, aka Sears subcontractor, said the "A" coil was wrong one or defective, so a few days later, they returnedto change the coil. It still did not work right, so they changed the valve on the coil. No help. About two weeks later, Oscar langorio, the Sears coordinator from Lubbock, called to inform me that his crew, Nugent Mechanical, has told him the compressor was defective and that I should get a new one from Sears to make the syatem work. I told him this was not necesary, as the installers had told me that this type of unit has lengthy history of defective valves in the A-coil and I told him about the wrong coil being installed, and the change-up later. He insisted that my "ten year old comressor is defective" according to his report. My compressor was/is about five years old, according to the tags on the unit. Contacting the mfg of my unit I confirmed the age and that it should be fine, IF the installer had changed the filters when the new furnace was installed. Nugent neglected to change ANY filters, and when Mr. Langorio of Seras was told about this, he denied any responsibility nor duty to comply. Three different firms, including one that did sub-contract installs for Sears, told me that changing the Compressor coils should be standard proceedure to avoid contamination from debris in the vacuum lines or the refridgerant lines. Langorio refused to excercise this duty. As a result, the valve in the A-coil became clogged and would not allow the coolant to perform as needed. It gets hot in Texas in June, July, August, hitting OVER 100 degrees, and so I bought a fan to stir the air in the house. My wife and I both are in upper sixties, and dont tolerate the high heat as well as younger persons. SOO, Sears agreed to put in a compressor at thier cost, which varied from week to week, and finally settled at zero, albiet the charge on my account reflects about 700.00. STILL the system did not work. because the a-coil was stopped up by debris. The installers of the compressor returned tot check out the system, and he found that the coil was malfunctioning, and/or incorrectly installed, and it appeared to be the wrong one for this system. So, in September, he made corrections to the A-coil, and the system began to function as expected someFIVE months prior.; IF Langorio had taken the advice given in April, and corrected the incorrect coil/valve, then we would not have had to endure five months of sweltering heat and the added expense of a large fan, et al...I believe it was partly to cover the inept work of Nugent mechanical, and to build a ticket of added sales for his commisions. ADD to this that the unit is NOT the one I agreed to buy, and the interest on the charge is now over $700.00, and CIT bank who is funding this fiasco refused to make any adjustments, and Lubbock refused to make any concessions for it being the wrong product and the five months of suffering et al, and repeatedly made me to feel like the sucker for making this deal, I am at a loss for direction. I dont think I should have to pay for thier mistakes, or incompetance, and should get some considerationfor five months of what could have been life threateneing heat prostration. Being on fixed income, retired in poor health, my options are limited. Now, about the windows
They are cheap plastic covering, with plastice retainers to hold the sashes in the channels, and continue to shed vynill and other particulate matter, which accumulates on the top of the lower sash. Add to that the air movement that can be detected when a Texas windstorm kicks up, and the windows are aggitated by the buffetting, grinding the plastic off the frames. I was led to believe that they glass was to be Tempered, double insulated, and would result in energy savings. NOT happening. Closeer examination of the units, 11 in all, reveals warped or misaligned shashes, with sealant oozing out of the pane-grooves, and on the west side of building, the window trim is not sealed at top, allowing water, et al to accumulate, and insctes can get into the INSIDE of the windows. This indicates some gap in the closures. Sears has not responded to the scathing report filed several months ago (September09, and I dont expect themto do so, since the callls and emails I have sent have gone unanswered. MOeover, the furnace is continually cycling on/off every 5-10 mins, and making clicking sounds when NOT heating, and smal explosion sounds when it fires AND a blinking warning light has me concerned, as it is a GAS furnace, and we lost a niece to an explosion of gas furnace of the smae type and mafg. Oh. Who cal I call for service when sears does NOT honor its commitments and denies any responsibility? BBB compliant filed several months ago has gone UNanswered, not surprised as Sears and Nugent are paid-up members of this private organizationl.; Bottom line> Are we to be held liable for WRONG product installed? Can the CIT continue to charge us for a unit we did not recieve? Is sears and its associates to go unscathed and continue to mislead or defraud others, and charge two to THREE HUNDRED percent markups? We could have had PELLA windows installed from Lowes, et al, for about half of what Sears is charging. Sears subcontractors have repeatedly reported difficulties with coordinators and recieving wrong items to install, but required to perform anyway. BEWARE, that Sears is trading on its past record of customer satifaction, but systematically thwart the process for various reasons, apparantly to cover thier own mistakes, or perhaps, to cover up the insider contracts given to "preferred" installers. I find this to be very indicative of collution or organized activity to glean the most profit for a select group. Back when I was a cop, we called it Organized crime. It would not be the first example of such coming out of Chicago, or New Orleans. And the silence of the Consumer Organizations that should be looking into this matter, is very curious, and disturbing. I have all the documentation for review, should it be required. DO NOT be decieved by Sears claims of satisfation, NOR thier reliability. In my case it is NOT happening.

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Sears return policy

I purchased Arnold Palmer men's slip-on shoes Aug.21/09, while getting a jump-start on my Christmas gifts. The shoes were too large & Sears refused to take them back. They are of no use to any family member. A gift certificate would be fine or a credit to my Sears account. These shoes are still available to purchase from catalog sales, therefore they're not out of stock, nor outdated for purchase. I've been an excellent Sears card customer for more than 10 years. Dollar stores give you a credit note or substitution, I find it appalling that a huge institution like Sears Canada not make exception for a long time customer. I'm canceling my Sears card.

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jamielc
Brantford, CA
Jul 19, 2010 9:34 pm EDT
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having worked for sears... it depends on a few things... if you purchase was from cat then they should make an exception... of bought from store it does not matter if they are still available in the cat becaus they are 2 seperate entities usually stuff that does not sell in store gets sent to cat to be sold and if bought for xmas gift then has to be brought up to the cashier so they can advise you on what to do if you need to return them. on another note...they are cheap [censor]s and treat their employess like crap taking away all their hours so the people that sit in an office all day can make more money... its all about money

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Sears Sears Kenmore Elite refrigerator

I too, have a barely two year old Kenmore "Elite" Trio French doors refrigerator. Last night, I noted an electrical burning smell near the refrigerator. I opened the doors to find the lights were out. The smell was incredibly strong. At first I thought it was just that both bulbs had burned out, but then when I reached up to remove the housing, I nearing burned my fingers. I could not believe how hot it was! After it cooled down the lights went back on so the bulbs weren't even burned out. This scared us terribly. Well my husband spoke to someone named "kathy" in customer service who gave the same line about sending a tech at our expense. And get this -- the company never heard of this problem! I can say that we will hold Sears personally and legally responsible for any damage to the unit, our purchases, etc. If this causes a fire, I will not nesitate to call an attorney. I will be reporting this to every consumer complaints bureau possible and will NEVER buy another Sears product. They should be doing a recall on this problem and they are willing to risk injury and harm to their customers rather than address the problem.

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awdun
Oakland, US
Jan 06, 2011 5:22 pm EST
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Sears overcharge of 950.00

To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone.

The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 2 weeks for Sears.com to reinburse me the 950.00 they took from my bank account...meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep not understanding the computer format she should of been trained in & accidently charging for the same item again.

The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more.

My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks.

Interesting how Sears will make sure they get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened, take their time to reimburse the expenses of their mistakes & deny all responsibilites of the problem at hand, even though they record all costomer service conversations.

SEARS IS CONCERNED ABOUT THE CONSUMER'S MONEY...NOT THE CONSUMER.
help the community & spend your money in a buisness that is apreciative. Sometimes trying to save a dollar, ends up costing you more than you think.
NEVER shop there, I know I wont.

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King Pin
Tucson, US
Jan 08, 2010 8:40 pm EST

LOL your funny maybe if you would have just walked to a store...Well thats all Im sayin

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Sears false advertising

I replied to your ad for a Panasonic TC-P50G10 tv during the week of 12/13/09. The tv was advertised for $1299.99. I was told that it was a misprint which is hard to believe when it was in the weekly flyer and on the internet during the whole week. I wanted the 50 in but it was priced at $1399.99 while the 54 in was supposedly $1299.99. The 54 in was actually priced at $1499.99. Many other retailers would have honored the advertised price buy not Sears. I purchased the 54 in Panasonic with a 30 day hold because there was only a $100. difference between the 50 and 54 in tv's.
On the week of 1/03/10 the 50 in was advertised for $1099.99. I went to Sears to cancel the 54 in purchase and instead buy the 50 in tv. I was told that there were no 50 in Panasonic G10 50 in Tv's to be had anywhere. Why was the 50 in Panasonic G10 tv advertised if there were none available anywhere? I wanted the 50 in tv originally but was told too bad. Both instances are examples of false advertising. I have been a steady customer of Sears having just purchased a smooth top stove and a small freezer in the past two months. I still want the 50 in 600 HZ G10 Panasonic and am asking if you can locate one for me. If this issue goes unresolved I won't be making any purchases at Sears in the future.

Tony Muraca

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Sears cant order or buy advertised item

I was trying to buy a 24441 snow blade that was advertised online with a $25.00 cupon code, and free shipping.
Very disappointed in the fact that you can't buy one of these in local stores or online for direct shipping or home delivery!

This is the second time in the last 3 months that Sears has done this, Advertise an item and then after hours of trying to get one, you find out that you cant. I guess this is the new 'Retail World". They lost the sale of a Husqvarns 2348 in september to Lowes, who were very happy to match the sears advertised price, and sell me a ryder. I wrote an E-mail to Sears customer satisfaction in september, over the ryding mower, and got this nice little form letter back on E-mail. I thought I would give them another chance, "Big Mistake".

Hopin for no snow, since I cant get a blade, in Southern IL

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Sears no answers!!!

My husband and I had decided to purchase a new refrigerator as our Christmas present to each other. We have had and account with sears for approximately 10 years and usually have very good luck so we did not give a second thought about gong there for our new fridge. We researched the item that we wanted for a few weeks went in to the store several times and measured numerous times before we made our final decision. We went in to the store to finally make our purchase. Alex was our sales associate and he was very nice and helpful. We gave him the dimensions and we picked out the fridge.
I received my phone call confirming my delivery as explained to me in the store. Although we have made many purchases through sears this was the first time that we used their delivery services. The delivery men arrived early and according to my husband they were very helpful. The problem arose that in all reality the fridge was too big. The dimensions that were advertised in the store were in correct. The tag read that the fridge was 351/2 wide and that would have been fine but the fridge was actually 353/8 this is what created the problem for us that difference made it so we were unable to open the door all the way. We were also told that if in a 90 day period we did not like the fridge for any reason we would be able to exchange it no questions asked.
We discovered after pulling the fridge into the middle of my kitchen so that I could open the doors that when it was brought into my home there was a huge crease down the entire left side of the fridge. My husband called the store and like we were previously told we could go in pick out a new fridge no questions asked.
My husband went down on Friday January 1, 2009 to get this taken care of right away. Upon arriving at the store this is when our real troubles began. the store was substantially understaffed and we had to wait for an associate to assist us. Alex was off so we dealt with Ryan. Ryan was extremely patient and helpful. Once he helped us find a fridge that would fit he brought us over to process the exchange, but he needed a manager approval. It just so happened that the manager Anthony had gone to lunch and was no where to be find for 2 hours. Ryan eve tried to reach him on is personal cell phone and he did not answer. Once he finally got back and had to be paged for what seemed like the hundredth time. He came out and had no sympathy for the fact that we had been waiting 2 hours and could not help us get any answers to confirm the delivery of our new fridge. Due to our inconvenience they decided that we could do any even exchange for the fridges waving the $75.00 difference of our new fridge from the old one. When we left all Anthony and Ryan could tell us was that it looked like the fridge would be available for Sunday delivery and we would have to call first thing on Saturday morning to confirm the delivery of our new fridge.
I called at 9a.m. Saturday morning was given a different number because i was not doing and even exchange. So i now called this number and got associate Kathleen, she explained that there was no way i could get my fridge until Monday. Like most people my husband and i work Monday through Friday. My husband had already been on vacation for the holidays and was able to be home for the first fridge as soon as we noticed there was a problem we immediately went in to have it corrected for the fact that we knew we would be gong back to work and our window of opportunity was limited. Kathleen explained that Sunday deliver was not available and that Monday or Saturday the 9th were two of our options. This was not acceptable to us. We have now wasted over 2 hours in the store with no one being able to give us a straight answer and no we are getting a whole other story over the phone. Not to mention Kathleen explained that n order to place our order we had to pay and additional $120.00. So now the price has increased even more than in the store it looks like i will have to take time off from work to be here when it is convenient for your company, so i am loosing more money. A major problem is that everyone we talked to gave us a different story and when we challenged them and explained what we had already been told they basically told us they did not know and washed their hands of us.
Like I previously said we have never used Sears delivery service and now that we have it has been nothing but a huge hassle. This experience has completely turned me off to Sears i am ready to pay my balance in full on my card and close the account. I will find alternate places to purchase my appliances and other home products.

Highly Unsatisfied Customer

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Sears scammed

A Sears' cashier asked me if I wanted to open up a Sears card and get 15 dollars off my first purchase. I agreed and she asked me to pay there so I wouldn't need to mail in anything and I did what she asked. One month later, I got a bill saying I still owe sears for all the things I paid for that day.

I called the 1800 number on the bill and the Sears' card representive was very helpful and she transfer the phone to the store where she help me through a line of questions that seem very confusing at that moment. For example, the store assistant manager asked wheter or not the amount shows up on the bill, I said: "Yes that is why I am calling you" before she anwsered, the card representive rebutted her and said: "NO, the amount is NOT paid" then the assistant manager putted us on hold then hung up, by then I have lost the card represntive for she couldn't wait with me any longer.

I went to the store, looking for the manager. When I asked to speak to the manager, the repersentive delay me and took me not to the manager but the cashier counter and asked me to wait. A bald, white guy shows up claiming to be manager. He refused to talk to me at first and told the cashier to deal with it. When I said I will call cop on him, he transfer me to another department claiming he is NOT the manager for THAT department. I restated again that I wish to talk to the store manager but instead I got another DEPRARTMENT manager.

I told them everything that happened and asked them what are they going to do about it? This is the part that piss me off. Instead of offering consultation, or anything of that sort. I got a contemptuous attitude and a NO WE DID NOTHING WRONG.

The two managers knew exactly what I was talking about. I told them that I paid the cashier that day and that I got a receipt that the cashier gave me. They told me that is NOT the receipt for the cash but the item charged on the card. I paid that cashier and asked them to check the camera. I know Sears have cameras and I trusted Seras and I got a receipt for the items I purchased. The receipt, has the date and time and the place and the counter and the cashier number and everything that is needed to id the time you need to check. THAT would prove I was wronged and that their cashier stole from me.

Instead of helping me, these two managers INSISITED that the burden of proof lies on me and that I was too stupid to NOT asked for a receipt AND NO! THEY WILL NOT LOOK AT THE CAMERAS.

I did get a receipt, otherwise I couldn't leave the store. I just didn't know that I supposed to get a CASH receipt too. I believe anyone would've been scammed right there, since you do get a receipt and it is Sears. What I didn't know is that Sears store employee steal and protect each other.

Right now, I have to pay that amount otherwise it will ruin my credit. But I tell you, I will never never never never never ever ever ever shop in Sears ever again.

I realized that there is nothing I can do at this point. The only proof I got is in the hands of these thieves, so take me as an example and be very careful when shopping in Sears. I will just go and cry now, I feel so wronged but there is nothing I can do.

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Update by wxyrty
Jan 02, 2010 7:11 am EST

You know what? I get more pissed at Sears every minute! I couldn't sleep last night. I keep thinking. I keep seeing what happened to me. I keep remembering what happened, how I was scammed. Anyone would get scammed. I trusted SEARS! I believed in them! It is a big store, why shouldn't I? I can't take this! What? they could just get away with MY MONEY! MY HARD EARNED MONEY! AND THERE IS NOTHING I COULD DO ABOUT IT? THEY COULD JUST BEAT ME DOWN LIKE SOME STUPID ANIMAL? DO I LOOK LIKE A STUPID ANIMAL? THEY ARE THE ANIMALS! THATS WHAT THEY ARE! THEY ARE ANIMALS! DID THEY THINK THEY COULD JUST BRUSH ME OFF LIKE SOME INSECTS? THESE COCKROACHES NEED TO BE TAUGHT A LESSON!

I AM NOT GOING TO JUST LET THIS HAPPEN TO ME. NO! THIS IS NOT HAPPENING.
NO, THEY WILL NOT GET AWAY WITH THIS!

Update by wxyrty
Jan 01, 2010 8:02 pm EST

Hiring a lawyer cost thousands of dollars Melvin, I wouldn't shop in Sear if I have that kind of money that I could hire a lawyer for something like this.

Update by wxyrty
Jan 01, 2010 7:48 pm EST

YOU CAN DO NOTHING! THATS RIGHT! YOU GOT PWNED! YOU GOT NO PROOF! WHY? because we have it and will not give it to you! YOU ARE SO STUPID! HAHAHAHA! WHO ELSE ARE WE GOING TO STEAL FROM BUT YOU? GO AWAY ###!

Thats what I felt from Sears and they are right, I got no proof so I can't anything.
I could just not pay the bill but that ruins my credit.

Irish, how would you feel if you someone robbed you and you can't do anything about it? Do you want to dig yourself a deeper hole then the one they throw you in?

Irish, I want to rip out all that info that I've shared with you and watch you burn by Sears people, then you will know what I feel now.

Update by wxyrty
Jan 01, 2010 7:29 pm EST

Irish, did you finish reading my post before you posted that comment?
"If I so thought I was right?" I am right, I got scammed but I got no proof. What was I suppose to do? Sit on them? What the cops are going to do? Throw me out?
I did what anyone would do be pissed off and pay that bill then walk away.

You should thank me for sharing this information with you, you didn't know there are different kind of receipts and was confused even after I told you what happened.

A short summary just for you:
1) Open Sears card for the bonus
2) paid cashier cash right there so that I will not need to pay later (GOT receipt for items BUT NOT receipt for cash that I paid the cashier)
3) Got a bill one month later saying I didn't pay
4) went to store and got pwned.
5) pay bills and cry
6) sharing my story to help you and make me feel better
7) cry some more because you don't even believe me

Irish, you would've beem scammed by sears had I not taken this time to write you that short summary.

YEAH I SAID I WILL CALL THE COP! I was angry! You would too if your were scamed and they have you run around and give you an attitude.

Update by wxyrty
Jan 01, 2010 6:53 pm EST

I did not lose the receipt, I never got it. I only got the item receipt but not the cash receipt. See, you would've been scammed too. The cop was a bluff, I got nothing.

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Shorty
, US
Dec 15, 2009 1:51 pm EST

I went in to the store and shopped all day. Each cashier asked me about applying for the credit card, and most we nice and polite. However, one gentlemen in the lower department where I was buying a small hammer, was not. He was very pushy and talked way to fast if I had not been there all day I would have NEVER know what he was selling. I asked for another cashier. I felt he was scamming me. This type of practice should not be allowed. I am trying to find out where to report this person!

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deloux
3412 34th st, US
Dec 18, 2011 3:26 am EST
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Some Sears finance associate named Natasha was rude to me over and over. I told her to call the department that I purchased the product from. I was on hold for a long time. I hung up and called the manager of that department. He said Natasha was a rude person. This is a Sears manager talking about a Sears finance person! She was rude and ignorant. Beware! Several of the sales people at the Bangor store should be working elsewhere. That's where my entire problem started. Even the store manager didn't know what he was talking about. Don't deal with Sears. If you have to call delivery or credit, you most likely will get some foreign person who barely speaks English. I couldn't understand any of them. I asked to be transferred to someone with better language skills and she refused. Altogether, Sears was a stressful, incompetent waste of time. There was one person I spoke with in finance/credit who was decent, from Idaho. Nice person. Buy locally if you can. Years ago, Sears was a reputable company. Now you have to speak tagalog to get a delivery time, and even then, I doubt it. They suck and they are taking jobs out of the US. They are pigs.

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nl9
Red River, US
Dec 29, 2010 6:46 am EST

The way it works is 15$ off yout first purchase charged to the card. If you got a stupid cashier then that is why, but the purchase has to be charged that day to get the 15. If its not a mastercard it is only 10

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thoushaltnotcommitfraud
Elk River, US
Jun 02, 2010 4:50 pm EDT

Sounds like you did get scammed by a cashier. I work for Sears and my main goal is to make my customer happy and protect them. I'm careful to watch that nobody else looks at their credit cards when they place them on the counter...I will turn it upside down. Sears recently downloaded some safety features so that a customer's social security number no longer shows up on the signature pad when they are applying for a credit card. Otherwise, I always took care that nobody was watching over their shoulder at that time. I'm very sad to hear of your terrible ordeal when you got your credit card. I understand why you are so angry. It is always important to be sure you recieve your receipt, so you have the proof that you need. I'm surprised at the way you describe how you were treated as it is not the customer service like the store I work at. Maybe it is the location, I know of another Sears where the service is not good. It is in a poorer section of town, and I don't understand why it's that way. I hope things work out for you.

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jonasbulls.
Washington, US
Mar 12, 2010 7:40 pm EST

you didnt get scammed by sears but by the cashier. I am a long time employee for sears...there are always different ways we can scam the customer...and we learn them well...because we get paid peanuts...but as the consumer it is YOUR responsibility to get your receipts not the cashier's...lesson learned...quit crying.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Contact Sears customer service

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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