I purchased a soft car top carrier, made by Thule, from Sears Automotive at 1640 Route 22 in Watchung, NJ on 8/13/09. The return policy clearly states that if I am dissatisfied with my purchase, I have 90 days to return for a full refund. When I attempted to return the product on 9/5/09, I was told I was going to be charged a 15% restocking charge. The problem is this; the 15% restocking charge only applies to Special Order items. This was not a special order, so the 15% does not apply. The return policy verbiage on the receipt is unambiguous. The reason for my return was that the item leaked and therefore is defective, but that is irrelevant since I was within the return policy parameters regardless. I have reached out to their customer relations department in Hoffman Estates, Illinois to no avail. The automotive store manager is Lee Williams. The main store manager is Cos Lymperopoulus. Both of these employees were less than helpful, and are incompetent.
I am now going to the Better Business Bureau.