Sears has been a "part of our family" since we were married 57 years ago. However, there may be a "divorce" in our family. Back in those days, Sears could be relied on to do what is right, both ethically, morally and legaly. NOT any more..Now they are all about SEARS, tha bottom line and to hell with the customers. Get their money and shove them out the door.
Sometimes, though, their policies get in the way of the bottom line..Almost 5 years ago we purchased a large screen TV from a local Sears store..We also purchased a 5 year extended warranty as the TV used a new technology. We have had problems with it ever since. Technicians can only service our area once a week (if we are lucky) Since it was purchased, Sears has spent MORE than the original purchase price on service calls and parts, but will NOT replace it..even though the price today is about half what we paid originally. As long as parts are available, they will continue to order and replace. I just took delivery today of an $800 part and the next appointment to have the part installed is 2 weeks away...Rediculous !! No wonder there are so many complaints..