Sears
reviews and complaints

Sears Auto Center advertised a $44.99 "Full Synthetic Oil Change" online. Ad www.searsauto.com/Oil-Change‎ //Call Sears for our $44.99 special. I followed the link to Sears Auto Center's website, which offered a 'SynPower Oil Change' @ $69.99, reduced to $49.99. While making an online appointment, I was asked what kind of car I had (2014 FIAT 500L, 4 cyl.). I made an online appointment for the $69.99 SynPower oil change. (SynPower refers to Valvoline Full Synthetic SYNPower motor oil). I then called the local store (La Jolla, CA) and was told the oil change would be approximately $130! I asked to speak to the manager, Christina, who told me that "for my car" the oil change would be higher. Hmmm. When I asked why, she explained that (a) My car takes 5 quarts of oil. (Per FIAT's website, it takes 4.) (b) SYNPower is not available in 40W, the oil weight required by my car. (It is sold, at $35 per GALLON, at WalMart.) (c) The oil and filter would have to be ordered as they were not in stock. It would take several hours to get the oil and parts to the store. I asked if I could bring the oil and filter, and was told no, I could not. The upshot of this is that an oil change advertised at $44.99 was upsold $100. An ordinary oil available at approx. $8 per quart, and a filter which sells for $4-7 at Auto Zone, are being offered as a "deal" by Sears Auto Center for approx. $130. Along with a healthy dose of good old BS. Don't buy it. Shame on Sears for trading on their well known and formerly honorable name in this shameful and dishonest fashion.

I ordered 1.5 cu. ft. Countertop Microwave w/ Grill Function Stainless Steel Sears item# 57153 | Mfr model# KCMC1575BSS Order Id#: [protected] on November 20, 2015 and paid for it via my Paypal account. Purchased Items $307.74Items Total $28.46Shipping $337.91Pre Tax Total $18.46Tax $356.37 This order has not been shipped to me and apparently is still at the West Palm Beach, FL, Outlet store. Could someone please help. I have called customer service and the store several times and no one can give my any answers as to what is going on with my order. I have left messages for the Manager of that store to call me, no call back. Please ship this item or cancel order and refund my money. Thank you, Scott W Kissner

Date of Purchase October 19TH, 2015 Delivered to my house November 6TH, 2015 and plugged in for the first time. Order number: [protected] Sales Check: [protected] Product Kenmore Refrigerator-Freezer Model #60412, 18.0 Cubic Feet. From the first time I plugged this unit in, and waited for it to get to, ("operating temp."), it never got to the right temp. in the Refrigerator or Freezer! I have a thermometer inside and it is ALWAYS too cold in the Freezer, (frosts and ices up), and the Refrigerator is too hot! The air flow is open, etc. I want this piece of junk picked up and a refund issued. I purchased this on-line at: Sears.com. Brand new! Thank you, Susan Hahn Keaau, HI

Have the same issue. Bought a Kenmore Elite side by side model 106.51173 310 about 1 year ago. The smell is horrible and is coming from the bottom of the fridge in the back and is being blown out by fan. I am extremely unhappy since we spent a couple of thousand on this fridge and it's less than a year...plus I still have not found a answer anywhere what this smell is. Can someone please help😡

I purchased at Sears.com a Kenmore 18 cu. ft. white refrigerator. It does not keep cold and then too cold in the Freezer! It has a Frost build-up in the freezer like it is an old model that needs to defrosted by "hand". They say I can't return it. I bought it on-line on October 19, 2015. They couldn't deliver it until 11/06/2015. They say 30 day return policy and count from when I purchased it, not when I actually got it! I want Sears to pick this up and I will get a different one. Order number: [protected], Sales check: [protected]

I ordered & paid up front for a set of Hankook Dynapro AT-M 265/75-16 light truck tires last week, but Sears refused to install them. Even though Hankook clearly says that these tires are designed to fit 7" to 9" wide rims, Sears Auto in Waldorf MD claimed that they couldn't fit them on my "too wide" standard 8" Dodge truck rims. Instead they coerced me into buying a set of cheaper made-in-Mexico version General Grabber HTS tires for a higher price and under duress, after having already pulled my old tires off and threating me with a 15% restocking fee. Buyer beware: Don't order anything on-line from Sears.

Am extremely disappointed with the Purchase Protect experience and somewhat with the Sears store policy. Took a leaf blower in to the store today that was purchased November 2014, because it stopped working. Associate checked for himself and confirmed. Due to being over 60 days after purchase, he told me I needed to go thru Purchase Protect. Went home & called them and spoke with a representative that looked up the receipt information that I provided her and she told me twice that I didn't purchase the protection. The receipt is in front of me and listed as a line item. She wasn't familiar with the product warranty or the job she was doing. Possibly new, I'll give her that. Needs more training, definitely. She was pleasant, but clearly read from her "script" and even said that to me. She was unable to answer questions without re-reading to me the entire script rather than answering my questions. The story has changed from returning the entire unit & attachments in the original box with the owners manual, to "cut the 4" cord" and box without anything else in the box to validate my claim. Was on the phone for approximately 50 minutes with Zee and then she told me that the computers were down and I needed to call back in an hour. 1st, it clearly states on the Craftsman box that it is a 2 year warranty for replacement if faulty. Why not exchange in the store? 2nd, this process was certainly not "hassle free" as advertised. Then I wait for the packing slip by mail, return @ UPS (cord only or entire unit), wait again for confirmation, then wait for gift card to go back to the store to buy a replacement. How are you validating that it doesn't work by us sending the cord and nothing else? Would really rather return this to the store and pick up a replacement. 3rd, Craftsman offers a warranty and should honor that at the store level without all this hassle. Now I still need to call back and complete the claim processing because the computers didn't work, yes I get that as well. Perhaps Sears no longer has as many customers if it's such a hassle... Would like to replace at the store ASAP

Re: SEARS # 0007670/Service Order Number [protected] I am writing to express how hugely disappointed I am, in the failure of one of your refrigerator units within 4 years of purchase. Kenmore Bottom Freezer Refrigerator Model # [protected], Serial # 105KR01983 purchased on June 29, 2011 at one of your Sears stores at the Newburgh Mall store # 2593, 1401 Route 300, Newburgh, NY 12550. I am complaining because in and around June 13, 2015, I observed my refrigerator and freezer not as cold as usual or freezing properly. I called Sears to request a service appointment in which no-one would be available until June 30, 2015. Tech1 ID# (0590836) arrived and determined that the problem with the refrigerator was a bad compressor (LG) Linear Compressor (FC75LANE.) Tech1 ID# (0590836) then called his base, ordered the compressor and scheduled a service appointment for July 29, 2015 the earliest available date. On July 29th 2015 Service Tech2 ID #0785386) arrives and proceeds to install new compressor, after installing Tech2 explains to my fiancé and I that it would probably take 24 hours for unit to cool down. Within that 24hour period the fridge never cooled down, and remained warm. The following day I called Sears again to schedule another service appointment. I was given the date of August 3, 2015 and informed to unplug refrigerator and keep unplugged up until, 24-48 hours before service tech's arrival On August 3, 2015 Service Tech2 ID #0785386) arrives in an attempt to solve the problem with my unit. While speaking with her Tech Supervisor, Tech2 asked me in addition to compressor being sent to my home, was anything else sent? I then told Tech2 only one box arrived containing the compressor. Tech2 then stated, “A drier wasn't ordered or sent with the first compressor order.” Tech2 then spoke with the Tech Supervisor about the need and use of a drier, in which she then informed us she was instructed to do a leak test while also explaining what that entailed. Once Tech2 was finished she expressed to us for unknown reasons the new compressor that she installed on July 29th burnt out. Tech2 then stated, “She would have to order a new compressor and a drier!” This would now make compressor number 2. Tec2 then speaks with her Tech Supervisor in which the earliest available service date wouldn't be until August 29th. At this point my frustration is increasing not only as a result of me not having a functioning refrigerator, but also because of the lengthy periods of time in which service dates are available. Service Tech2 ID #0785386) arrives again for a fourth service visit on August 29th, she begins to install the second compressor while also in contact with Tech Supervisor. Around or about an hour later, Tech2 expresses again how the second compressor has burnt out, and she is being advised to order another compressor, which would now be compressor number three. Tech2 further stated, “How she couldn't figure out what was wrong with the unit, since all other functionality of the unit were working properly.” Tech2 also implied the possibility of Sears issuing us a new fridge, since it was unheard of after two burnt out compressors, a third one would be ordered. Once again we were given a fifth service date, another 30 days later scheduled for September 23, 2015. On September 23, 2015 a third Service Tech arrives Tech3 ID # 0787085). This tech proceeds to determine what was done in regards during the three previous service visits. After speaking with my fiancé and me, Tech3 then contacts his Service Base Tech Supervisor. Unable to ascertain info from Tech Supervisor, Tech3 calls Tech2 ID # 0785386) to consult with her about what she had done during her three service visits. While speaking with Tech3, I overheard Tech2 indicate, she wasn't sure and couldn't remember. Tech3 ID #0787085) then expressed within an hour or so after installing third compressor that the third compressor had also burnt out. Tech3 further stated that he had determined that the unit was unrepairable and the sealed system was contaminated. He expressed his regret, then stated that we would be refunded for money spent for the compressor minus the first trip amount. Already frustrated, I contacted Sears the following day in which I spoke to a Felicia in the Sears warranty department, in which I was told by her nothing could be done on her end. Felicia then told me she would message the service department that handled my service so that they could contact me. As a result of me contacting the warranty department and speaking with Felicia, I received a call the following day from Tech Support. They further explained in detail the condition of my fridge, and why it couldn't be salvaged. Tech Support also expressed his regret, stated how we would be credited for the compressor, and also the issuance of a coupon for 100 dollars toward a new refrigerator. I believe that this resolution is unfair and grossly unacceptable. I believe that there were errors made in diagnosing the problem with my unit starting when Tech1 came on June30th, as well as the inability to repair the unit. I believe that proper steps where overlooked and not administered while determining why the original compressor failed, therefore causing the burnout of three newly installed compressors. As a result of this, a refrigerator that was less than four years old in which I spent a little over 1300.00 dollars on as well as a total of almost 4, 000 that day for a washer and dryer as well, has now been deemed a septic tank. I have never seen any of Sears products fail at the rate and in such a manner as my unit failed, as well as the poor availability of service dates offered to inspect and repair such problems. I have been a customer of Sears for many years, something that has been passed down from generation to generation in my family. As a result of that tried and trusted belief in the reliability of your products, as well as my own personal experience, I have purchased refrigerators, washers, dryers, treadmills and other various items. A tradition in which you proclaim and garners a household name. I feel in order to truly resolve this matter, I would greatly appreciate if SEARS would replace my refrigerator for a similar unit or a unit of equal value. I would like a written statement explaining you company's position on this matter and what you are willing to do about my complaint. Angry Customer Robin Marable

Bought a starter for riding lawn tractor, 4 15 2015 but did not work. Went to get help at the place where I bought it (Sears Parts Center) and was given a phone number to contact a Sears mechanic [protected] & [protected]). I learned the numbers were for Sears Customer Care Department. The mechanic instructed to do some tests and waited on the phone ... I gave him the results and he concluded that the starter was defective and told me that he would send a replacement starter with a return label for the defective starter. After 2-3 months I did not get starter. In trying to return starter the clerk at the Sears Parts department told me that they were not allowed to take back parts over 30 days since purchase and follow up call to Customer Care Department was told that they are not allowed to replace parts not directly bought from them. Also they had no record of the mechanic agreement. Please help me get the defective part replaced.

I was offered a job by Sears Holding Corporation, as a refrigerator tech. I accept the job offer however on 10/22/2015 I gave Sears permission to do a world wide criminal back ground search on me, which came back clear. I received notice as well as a copy of my report from Sears Corporation Main office. However a day later I received a call from a recruiter from Sears stating that, I couldn't get the job because of my background report, not knowing that the maim off had already sent copies to me notifying me that I met company standards. However after speaking with the recruiter, I contacted Hirewright the company Sears uses to do the background screening. Hirewright notified me that someone from Sears advised them to do another background check without my consent which came back with some pending charges on it, this back ground was conducted 11/03/2015. Why was a second background check was needed after I pass the first, and the second check that's not even me.

Ok folks, it is time to give you all a public service announcement. DO NOT under any circumstance purchase a tool, or piece of equipment from SEARS or Craftsman. When we moved out onto 2 acres I purchased a lawn tractor from Sears for one reason. I had the impression through years of positive marketing, that Sears had a solid and reliable warranty and customer service program. Unfortunately this did not prove to be true. Mid September, my tractor stopped working. After taking it apart I was able to diagnose the problem. A pulley that drives the transmission sheared off of the spindle. A simple part failure. I pulled out my manual, found the customer service number proudly displayed, and gave them a call. I was then greeted promptly, did not even have to wait on hold. I described what happened, said the part numbers I needed to order which were under warranty. The lady worked a minute in the system and then began to process payment. I reminder her of the warranty, and that the parts should be covered. I was then transferred to another department, (no longer the parts department, but the service department). I then spoke to a man who knew promptly the parts I needed and was able to place them on order no charge. Awesome, now we are cooking. Said I will receive a confirmation email, and should receive the parts in 2 weeks. (hard to be OK with 2 weeks these days with 24 hours delivery from Amazon but hey, its free parts so why complain...). A couple days go by, and no confirmation email, I thought that was strange so I gave a call to follow up. I called the Service department directly this time. They inform me the parts department actually handles the order now that it is placed. They transfer me to the parts department. I get on the phone with the parts department and guess what? They have no records of my order...I was told the service dept system does not live communicate with the parts dept and that it would take several days to receive the information. However, they did have records of my phone calls from previous days and ensured me things would be handled. I waited a week. Surely by now the two systems should have communicated (this is 2015, right, we are in the future, hover boards, marty mcfly...yada yada). I decided to call to follow up. I give a call to the parts department, and guess what...they have record of 1 of the parts I asked for, but not the 2 most important parts to the pulley. No. Record. At. All. Lovely. The man on the phone was very helpful however, and was able to get the missing parts on order and told me then it would be 12-14 days until the shipped, yes, shipped, not delivered, shipped...At this point I am already 2 or so weeks into the process and now have to wait another 2! Not a happy man at this point. I explained to the nice man on the other line, I cannot wait that long. Especially after the poor management of my case, this is on sears at this point. They should be doing all in their power to make things right! Right? Next the man on the line put me on hold to see what he could do. A few minutes later he gets back on the phone and tells me I should have the parts by the 14th of October (only one week away) SWWEET I thought, A bad situation but I can live with the remedy. You guessed it. October 14th comes around and...no parts. At this point I am ticked. I give the old parts department a call again. I get on the line, and systematically go through the past few weeks. The person on the other line commiserated with me and broke some bad news to me. They had no idea how the previous person (they actually were able to look the conversation up in their system) was able to confirm the 14th as a delivery date since...wait for it...almost there...the part was back ordered until October 30th. Wait what?!?! Yep. True story. So now I am hot. I mean piping, Popeye style, slinging spinach back anchors dropped into my biceps mad. I get on with their superior, and surprising enough with great peace and kindness, described the past months events in detail. The manager was actually able to corroborate my story while I was talking by looking at his records linked to my phone call (something I was quite impressed with). However, he with sympathy informed me there was absolutely nothing that could be done, the part was back ordered and I would have to wait. Yuck. Popeye just got punched. So I wait. And wait. And wait. November comes to town. This is it. The time has come. My part should be here any day! There a beautiful yellow package on the door step, I rush to it, return address, Sears unit 81111! I tear into it, hands trembling. Could it be?! /bows head, takes deep breath, peeks inside. Bad news folks. They sent me a part. The wrong part. Does not even go to my model tractor. At this point I am defeated. Tonight, I finally had the gumption and time to set aside for a potential hours long call, and picked up the phone. Spoke to the lady, she found the right parts for me was able to set up the order. I then ask for the parts to be expedited since I have now been waiting a month and a half for these things. I am told "when i click the box in the computer that these are for warranty it ghosts out the expedited shipping, I am sorry sir I cannot expedite them" Ok now I am actually losing my temper. I ask for her boss. He gets on the line. He does not even ask me what the situation is. Does not even ask who I am, does not even let me talk. He immediately tells me it is policy that warrantable items are not allowed to be expedited unless the customer pays. I ask if he has reviewed my case to see the multiple failures made by the Sears Sevice departments and the answer was "no I have not, regardless a policy is a policy and it cannot be changed", I ask for his boss. He refused, I ask again, he refused and offers me Sears' corporate headquarters mailing address. Then boldly says is there anything else he can help me with. Now truth be told, I may have exagerated the hands shaking while opening the package story a few paragraphs up...but I can honestly tell you at this point I was shaking. Looking for what I could destroy with in my grasps. Nothing. /deep breath "Sir this is unacceptable" I say. I am told that's just the way it is. We then argue back and forth, and I must add, this man did not even stop talking to listen to me, he talked over me the entire time. "click" Yes that is right, the next sound I hear is a click of a phone call ending. I look down in disbelieve. Did the customer service department of Sear actually just hang up on me? Yes. Sadly they did. So now here I sit. 1.5 months later, no parts in hand, none even on order now (since I was hung up on). This is why I plead with you. Do not support this company any longer. They absolutely failed a customer, a loyal one at that (just look in my garage) I don't know what to do at this point, but at least needed to vent a bit. If you made it this far...you are impressive for actually reading this much on a Facebook post. If anyone knows anyone in Sears' corporate office, pass this along... ‪#‎sears‬ ‪#‎craftsman‬ ‪#‎failedcustomer‬ ‪#‎neveragain‬

An absolute waste of time and money. We have been waiting for 5 weeks to have our expensive Kenmore Elite washing machine repaired after owning only 3 years. First repair technician comes out, charges $89 to say he will have to replace the part (here for a total of 10 minutes.) We agree to order the part out of pocket since the washer is no longer under warranty. Had the part overnighted (additional out of pocket) and it takes over a week to get the repair technician back out to install. He is then unable to remove a nut to remove the old part and tells us that he can't put the new part in because he's not authorized to cut the nut off for fear of damaging the drum (here for 15 minutes this time). If we can cut it off ourselves, he said he would come back out and install the new part. My husband was able to cut if off and we scheduled another service, with the soonest date being a week later, specifically reminding them that this nut had to be cut off, and that it would have to be replaced. I was informed by customer service that they have no way of knowing which parts the repair technicians have in stock and that I cannot request that they have a certain part before they come out. Next scheduled service date, no one showed up, we called customer service and the technician called in sick. Rescheduled for today, again, the soonest date available that was a week after the last one, no one showed up again, called customer service again, technician will not come out because now they will have to order the nut that has been cut off. Meanwhile we have spent 5 weeks without a washing machine, and the part that needs to be replaced sitting on the floor of the laundry room. At this point, I just want my $89 refunded and I will hire someone else to fix my washing machine rather than deal with this crappy service any longer. Additionally, I've spent 3 hours being passed back and forth between Kenmore (the brand) and LG (the manufacturer) and no one wants to take ownership of this washer because for the price of it originally, we should not even be in this position 3 years later having to fix it.

I received the floor jack as a fathers day gift. I used it about 4 times and the small cylinder for the quick assist started leaking. I've tried replacing the O-rings and it still leaks. I feel that this is a latent product defect and after contacting my local Sears store, I've found that there are no parts available for this model #. So as of now I have a boat anchor. I feel that this is a defect and it should be repaired at no cost to me or replaced.

Purchased 4 tires in March of 2015. The tire pressure warning was lite up almost every 3 weeks. I would check the air pressure and one or more of the tires were 5 lbs low. I went back to Sears tire and Auto I believe 3 more times with complaints. They charged me 66 dollars for a tire sensor of one tire...would drive away and within one to three weeks, problems again with tires loosing air. Just went there October 24th, 2015 and was told they could not find out where the air was going and and they re beaded the two rear tires. So now, today, November 2nd, 2015 the tire sensor went on again. I was livid and wanted to call Sears corporate office as soon as I got home. Little did I know that once I hit the expressway a noise that I heard got louder and louder. I was lucky I was not killed. I road the rim to a repair shop where they removed it and put on my donut. I went to the tire shop next door where they removed the other rear tire that was also re beaded and said it was the rims, not the new cooper tires. So I paid them to reseal the remaining 3 tires and they ordered me a cooper tire. So far the cost to me is about 250 dollars, and hours at Sears Auto with my appointments complaining about the air leakage, and I almost died. The tire is shredded. So I would advise anyone that cares about their safety to have another tire company install your tires. They also broke off my Nissan cap on the rim. I will never walk foot in that place again. I will be sending photos to Sears Corporate and placed a claim against them last night. This has been 7 months of hell for me.

This is Michael. We purchase this washer about 3-4 years ago and the problem of rust is getting worst. The rust started after 1 year on the lid then it accelerated to inside and now the rust stays on most of the clothes I wash. When we look inside with a flashlight, we see that inside is all rusted and peeling off. And I have a baby coming, when i tried to wash the baby's clothes the rust stays on the clothes and its hard to take out. I had to rewash them by hand. I'm really frustrated since we follow the manual very well to take care of this machine. I can't believe this will happen to a 3-4 years old washer since my mom is currently using a Maytag for over 10 years and it still works fine without rust. I hope to have it repair by sears as soon as possible.

We ordered a window replacement due to poor quality of the window installed by Sears. The original service rep ordered the window with wrong size and it has been 4 weeks and the communication is basically nonexistent. We tried to call the 1800 number and they will keep transferring you to a voice mail and the rep who helped us before was not with the company anymore. So my advice is never use Sears windows because your satisfaction is not guaranteed.

Avoid sears! We bought a kenmore elite dishwasher after reading good reviews on consumer reports. Huge mistake! After 12 months of use we noticed our hardwood floors warping. We stopped using the dishwasher. $7, 000 in damage to the floor alone. After numerous phone calls sears sent a service tech out. $550 to repair the dishwasher that is only a year old! He strongly recommended not doing the repair and buying a bosch! As for the floor, they passed us off to whirlpool for that. We've been fighting with sears and whirlpool (Who originally made the dishwasher) ever since. Both sears and whirlpool admit there was a defective part that was under warranty. Whirlpool (After many, many hoops) are sending a big check to fix the floor. As for sears/kenmore? They won't answer our phone calls or emails. What few people we can get through to have few records on our issue and we have to start all over again. Almost a year into this issue and we still don't have a dishwasher and I have to pay to fix it. Avoid sears!

HI, I went shopping at your Westland Mall store in Westland Mi at about 4:30 pm on Monday October 26th. My son and I walked into the store looking for a chainsaw. We passed a black woman that was sitting on a lawn mower. I looked at her as she looked like an employee. But she looked away. I went to search for the chainsaw I was looking for and took about 15 minutes trying to decide between two different items. As I looked at her, still sitting on the mower. I finally deciced to purchase one. As I walked to the counter to pay. I passed her sitting on the mower and set my chainsaw on the counter. Then looked around for a cashier (I figured she was on break). She walked up, said nothing to us. And scanned the item. Talked to me rudely. Asking, "that it?". I asked if she was having a bad day. She said NO. She rangup the order and stood there saying nothing. I didn't know if I needed to slide my card or not. She looked at me like I was bothering her. I had to ask if I should slide my card and she said yes rudely. I truly felt like I was bothering her from sitting on the mower and doing nothing. I almost walked out without purchasing the chainsaw, but I needed it badly that day. If I didn't need it, I would have left and went to Home Depot and bought one. If I remember correctly, her name was Kayla or something similar. She was a black girl, about 20 years old or so. There is no way at all I will look forward to going to your store to purchase anything else thinking she will be waiting on me. I have a lawn care business and do plenty of shopping at your store. But after this girl, I'm willing to go someplace else to spend my money. I wasn't going to say anything and tried to forget about this experience. But after two days, it was still on my mind. So I decided to write. Sincerely, Ed Wood [protected] [protected]@comcast.net

Sears contacted me that a confirmed appointment on October 24, 2015 to diagnosis and repair a problem with a washing machine had been cancelled by sending an e-mail notification. The concept of telephone calls seems to be elusive. So I picked up the phone and spoke with a rep - the problem was not parts - no parts were ever ordered. It turns out "the truck broke down". Evidently Sears doesn't have the capability to send a replacement truck or have a contingency plan for such matters. This is the second time in a row Sears has cancelled such an appointment. the first was about 2 weeks ago when my water heater broke. Between the two appointments, I have wasted 8 hours - I have missed work time and wages, 8 hours of time which I'll never get back and have been provided no service. Additionally, the rationale for the service cancellations has contained erroneous information. By the way, Sears has an overt spelling error on one of their web page service notices. It appears to be indicative of the firm's overall lack of attention to detail, accuracy and customer service. Rather shameful.

Subject: Warranty Work Complaint I have tried everything I can to maintain a positive attitude about Sears, their products and their commitment to their products. From childhood Sears was always the store of choice and the Craftsman brand was something we sought. Unfortunately I have become a victim of a bureaucratic system that no longer honors it’s obligations. I have about 3 acres of property with 2 acres of lawn to mow and use a lawn tractor for pulling a small trailer to haul wood, dirt, gardening materials etc. In July of 2014, after my John Deere died following 10 years of faithful service, I decided to return to the reliable source from my youth and to purchase a replacement at Sears. I bought a Craftsman 24 HP, 48 inch mower Lawn Tractor, model 917.20401. As it turns out I purchased the “lemon of all lemons” and am getting NO SATISFACTION from Sears. In June of 2015 the tractor was only running on one cylinder and that problem started a bureaucratic nightmare that has been a great inconvenience and cost me financially. I did not start tracking exact dates initially for I trusted the repairs would be made; however, Sears has an accurate service log the may be researched.  June xx, 2015: The technician came out to assess the situation and confirmed it indeed was a blown head gasket and he also determined a new switch was needed. Her ordered the parts. About a week later he returned and installed the parts  July XX, 2015:. Again the tractor was running on one cylinder. The tech assessed and ordered a new head gasket and also a front end as he noticed the alignment was not correct. The parts arrived with the head gasket folded up and jammed into the box with the front end making it unusable. Within 10 days the tech returned. He installed the front end. When he removed the cylinder head he determined the gasket was not a problem but found a bent piston rod so he replaced the rod. Again the tractor lost power and went down to one cylinder.  August xx 2015: The tractor again lost power.  September xx, 2015: The technician came out to review and recommended to his supervisor that a new engine be installed. Unfortunately he could not get his supervisor on a weekend so he returned the subsequent week and spent two hours discussing replacement. His recommendations was summarily dismissed and he was directed to order all the parts and build a new engine in my driveway. A ridiculous solution to the problem because when I reviewed the parts list and labor involved with the tech it was going to cost almost 2/3 of the price I paid for the tractor.  October 12, 2015: I received an automated call that said to call the service center to reschedule the appointment because parts were on back order. Second time they have been unable to get the parts. The customer service person consistently asks if I received the parts. I would not have a clue because nobody from the Sears team provided a list of parts I was to expect. After a significant amount of time on the phone I was assured the parts would be received by October 21 and the rebuild would be completed then.  October 13, 2015: Appointment cancelled and rescheduled by Sears.  October 20, 2015: Again I received an automated call that said to call the service center to reschedule the appointment because parts were on back order. Second time they have been unable to get the parts. The customer service person consistently asks if I received the parts. I would not have a clue because nobody from the Sears team provided a list of parts I was to expect.  October 21, 2015: Appointment cancelled and rescheduled by Sears.  October 31, 2015: Repairs scheduled for this date. It had to be rescheduled since parts were on back order. On October 20 I was called again and told I had to reschedule because the parts were on back order. Customer service was of little assistance other than to tell me the parts department is confident the parts would arrive by Oct 29 and they would install on the 30th. I had to correct the customer service person (“Neil”) and let him know that he asks when I am available not select a date himself. Due to past life experiences with Sears, in June/Jul we went ahead and purchased a $10, 000 door for the house not knowing the difficulty that would ensue with the integrity of the Sears organization. I am a reasonably patient person and have simply asked for one of three things – FIX THE TRACTOR, REPLACE THE TRACTOR or GIVE ME MY MONEY BACK. All reasonable requests I have gone through the summer paying people cash to mow the lawn at about $200 every other week and have taken off my job using my earned vacation to be with the technician who has been unable to fix the tractor. I believe it is time I submit an invoice to Sears for reimbursement of my expenses and lost wages. When I expressed this one customer service she almost comically offered me a $50 gift certificate. My requests remain unchanged FIX THE TRACTOR, REPLACE THE TRACTOR or GIVE ME MY MONEY BACK.