Sears
reviews and complaints

I purchased a set of Michelin 80, 000 mile tire for my Nissan Altima 2010. I have Sear rotate the tire and do the oil changes every three thousand miles. With in Ten month and 13, 000 miles two of my tires were completely bald and the other two tires had 4/32 and 5/32 of tread. The manager said it was from aggressive driving? The car is a 4 door sedan with a 4 cylinder completely stock.

I told the manager that the car was driven normal and was front wheel drive and tire that were bad wore on the rear and my paper work shows from sears when they rotated them. The manger then said it was from excessive braking. I told him it had abs and it would be impossible to slide the tires .

I then asked him to check the pressure my tire were over inflated by sear by over three pounds and the car had been at sear for over three hour they had just serviced it. That why I went down there because he said they wouldn’t rotate the tire because the back ones were so bad.

He said all he could do was replace the to back tires and that it void my entire replacement warranty for the whole set. On the warranty it states that over inflation voids the warranty and he still blamed me. This isn’t a race car and his team had my tires over inflated . He told me that it was ok because no matter how hot tires get the pressure only increases by 10% I didn’t know he was genius as well. I asked him if I could send the tires to michelin to be checked for defects he told me no and he wasn’t either.

So when you by from Sears you better not get a tire the will last 80, 000 miles because when it wears out in thirteen they will void your warranty by blame and there improper inflation statistics. I also contact Sears head quarters and they can even have someone higher up contact me. Beware of Sears you and your family are at great risk with their automotive experts. A corvette could wear out 80, 000 mile tire in 13, 000 mile may be 40, 000 but in 13, 0000 this is highway robbery.

By the way I have a 2005 nissan Altima 4 door with a four cylinder with the same exact tires from Sears and they have over 35, 000 mile and they ate still like brand new and this car doesn’t have Abs brakes. No matter the issue they tires ate faulty and that seats responsibility to honnor the warranty they sold me.

I purchased a new refrigerator from sears.ca. It was delivered, but did not work. After several calls, Sears said they would send out a repairman to look at it. First appointment, waited all day and he never showed up. Second appointment, he confirmed it requires major repairs. He said to ask it to be replaced. I have tried now for 5 days to get it replaced, but Sears just keeps giving me a runaround. They say they'll look into it and will call me back the next day. I have to wait at home for the call (I don't have a cell phone), but they NEVER call back. So, next day I have to repeat the process all over. I am still without a refrigerator, and am no closer to getting it replaced. They don't seem to have any procedure for replacing it, even though their website says they will. Abysmal customer service. They are rude, they don't care, and they just waste your time. I will never again buy anything from Sears.

Sears wanted to be like Amazon, however they are falling short. Recently placed an order online when in the store to one of the market vendors on their web site. They have not delivered, Sears do not have their company information and Sears do not want to give me my money back even though I placed the order on their web site. Sears has a lot to learn in customer service when it comes to web based business. I will still continue the fight to get my money back but no one is like amazon out there… I am going to stick to amazon forget about Sears.

I ordered a new washing machine (mine went kaput) on and was confirmed for next-day delivery. No call, no email, no delivery. I called and was told there was a delay in the warehouse and it would absolutely be delivered on (today). This morning at 9:00 AM we received a call that the washer would be delivered between 12-2:00 PM. Again, no call, no email, no delivery. I am on the phone right now being told that there is no inventory in the warehouse at all and the next available delivery date will “possibly” be this Saturday. Unbelievable!

And now I’ve been on hold waiting for a supervisor for over 15 minutes. On their website under Customer Service they actually have the nerve to say “Sears is dedicated to providing our customers with a superior level of service.” That is a joke!

Recently, purchased a refrigerator at Sears (an expensive one) Upon delivery, I noticed a "dent" on the side. I called them about it, and was told that "those things happen" and was offered a $25 gift certificate. Not being happy with this response to my new refrigerator with a dent (which if I wanted a damaged appliance, I would have shopped at a Scratch and Dent store, ) I called and told them I want a replacement. Well, yesterday, after waiting 2 weeks, I get a call from Sear's that they will be delivering the refrigerator between 8 a.m. and 10 a.m. Well, 2 weeks ago it was set up for the fridge to be delivered anytime after 2:30 because I work. After talking to several people, being on hold and really getting nowhere, I was told there was nothing they could do about the delivery time. So, I had to come in to work late and wait for them. I received the replacement fridge and notice a scratch on the front of the door. Now, I am really unhappy. I almost told the delivery guys to take it back and ask for my money back, but I did not want to go through anymore hassles, but I am keeping the fridge. But, I think Sears should reimburse me in someway, say $200 gift certificate) for all my headaches, frustrations, disappointments and missing time off of work. Let's see if they come through. At this point, I would not recommend anyone buying an appliance from Sears.

Purchased a new fridge & stove from Sears did not purchase extra warranty as has never needed it with past purchases. 4 months after my 1yr warranty is up my stove quits (electronics in back melt).After much time on hold talk to service rep who says he can make an appointment for someone to look at it.Well when you live in Rural Sask. than can take some time and because my 1yr warranty was up it was going to cost me( we live 2 hrs from any major city).Took it to a local repair man 40km away! He thinks he can fix it but is going to be over 3/4 of what the original purchase price was.After many transfers was able to talk to a supervisor at sears who said because I did not deal with a sears tech. they would not be able to help me with the cost .She did offer me a 25$ gift certificate and said should decide to purchase a new unit through them she could possibly offer a discount.I'm thinking "NOT".So much for Sears wonderful customer service!

I bought a Craftsman Model 28 75117 electric air compressor on 12/23/2008. I used it 7 times to pumpup the tires in my two car. on 10/8/2011, while using it, it vibrated, smoked, and then split in two. I discovered that the screws that held the motor to the compressor did not have any nuts or mechanism to lock them tight. Consequently, they backed themselves out via vibration. A poor design and safety hazard. It had a one year warranty. I did not get the extended warrany on this unit.

However, considering the reason why it failed I thought Sears would be embarrassed and exchange the unit. (They have a newly designed replacement unit 28 75121. I wonder why!) I talked with three different people at Sear’s “Solution Center.” What a waste. They aren’t there to help loyal Sear’s customers. Not to mention, they are rude. A great company is falling appart. It is sad.

I then purchased a Craftsman Drill/Light a few years back and the charger is no longer operating and has now rendered the unit graveyard ready. I went to the local store and they told me Sears no longer sells the charger for the 15.6 volt drill/light but I could buy a complete 15.6 volt drill/light with a charger – What? Can you kindly tell me why I can’t buy the charger for my current drill.

Why is Sears selling power tolls and then quit handling replacement parts? I was told that Sears has had many complaints regarding this problem I would appreciate your quick responce regarding this problem . My neighbor across the street has the exact same problem. Sears is saying that I can’t replace the charger but they would be happy to sell me a complete package with a charger .Very upset with Sears and Craftsman at this point. Thanks and will be waiting your response.

This message will probably go nowhere but I still have the need to at least voice my issue. A couple days before Black Friday my wife and I went to Sears to look at treadmills. Our goal was to find the treadmill we wanted in advance before trying to decide on one while fighting the crowds on Black Friday. We found the one we wanted; it was the NordicTrack T5.7 for $599. We were told if we were to buy the treadmill right then and if the price was to go any lower in the next 14 days we would be credited the difference. I asked if that would be the case for the Black Friday sale price as well and the associate said “Yes Sir, even Black Friday prices.”

We were convinced to purchase the treadmill right then knowing we would still receive the better price if it did get any better. Black Friday arrives and the price lowers to $499. I thought “great” and I contacted Sears and explained how I would like to be credited the $99 that I was told I would be three days prior. It was explained to me that was not possible because any deals like that would be excluded for Black Friday. After learning this would I have been better off returning the original treadmill for a refund that day then to turn around and repurchase thesame one for $100 cheaper 5 minutes later? If it wasn’t such a hassle I would have.

The day I purchased the treadmill we were straight up lied to by the sales associate. My wife and I have purchased numerous items over the years from sears which include some more costly items.

I paid sears $450 dollars to take the drivers ed course plus the drivers test, after finishing drivers ed and passing the drivers ed test i still had to go to the dps and and pay 11 dollars take the drivers ed test again, and wait a month to take it! ### how I paid sears way to much to do nothing!.. when I could have took the drivers ed test online for about 20 dollars and paid the dps 11 dollars for the driving test..

I have so much to say that I’ll apologize in advance for the length of my corsp. The history is this – last week I ordered an electric dryer on line – order # [protected] – paid in full by credit card for dryer, removal and installation. I later learned that I should not have paid for installation as I don’t need that on an electric dryer, but that’s such a small portion of the issues here that I’ll just quickly suggest that a nice feature on you site may have been to tell me that while I was ordering – rather than take the extra $ 129 dollars. So while ordering I took a date for delivery of Tuesday the 15th, and received a confirmation e-mail telling me I’d get an e-mail the night before with a window of delivery time.

When that e-mail never arrived I started at 7 a.m. with your online chat trying to find out what happened. That took so long that I had to leave for work, the person I was chatting with said yes they could send me an e-mail following up – which they never did and so began my nightmare with Sears. So after I got to work and still had not hear anything I began my phone calls, those phone calls took me a TOTAL of 147 minutes throughout the day on the 15th – and I was told many different things by many different people that day. Those things included: “oh you didn’t need the installation because it’s electric so the installation department looked at that ticket and didn’t know what to do with it so it sat there” ~ “your physical address came through as xxxxx we can’t see the address so we could not deliver”…but the most common thing I heard and by FAR the most frustrating was that I was talking to the wrong department and had to talk to someone else.

Delivery told me that I could not be helped by them because it was scheduled for installation, transfer ~ Installation told me that I could not be helped by them because I didn’t need installation, transfer ~ Installation sent me to sears.com because it was my fault that I ordered and paid for installation when I should not have – sears.com transferred me to delivery and so on and so forth. A grand total of 2.5 hours on the phone, losing money on MY job because I was on the phone with your company not working. I make fifty dollars per hour – and thus your merry-go-round cost me $150 so far, not counting the $471 out of my account you took and no dryer.

FINALLY I got a person on the phone – her name was Jeanie or Janine – her supervisor was Cody (one) – who did NOT transfer me – but actually tried to help me. What we finally agreed was this – we would NOT cancel the installation because in order to do that we would have to cancel the entire order and rebill me immediate – but my credit would not arrive for 7 to 14 days – which was unacceptable to me. She told me that she spoke to the installers was letting it go through and that someone would CALL me in 4 to 6 hours – that they said it could be delivered next day and they would give me a time frame. As compensation for the trouble, (i.e. to cover some of the installation costs that I was paying in error) she would send me a $ 100 gift card. Okay great – at least she worked with me to get a plan to get me the dryer etc.

She was nice, helpful, went out of her way and I commend her. Of course it’s unfortunate that phone call never came in the next 4-6 hours – but I was SO tired of this whole thing I did not call back again that night – I felt like just quitting. The next morning a call came in from sears – which I missed getting to the phone in time but the message said ‘we are trying to schedule delivery but we need your physical address it didn’t come through’ – now I think that’s amazing that I got that phone call because the delivery address was in the e-mail confirmation I originally received – and I gave that address to no less than THREE of people I was on the phone with for two and a half hours the day before – but I was hopeful that my dryer might finally be coming – so I called back.

I got a woman on the phone who would not listen to the story I was telling her and wanted to start again from ground zero about how we HAD to cancel the installation – and I spent ANOTHER 18 minutes on the phone on hold etc. because she said that what my arrg. were from the day before could NOT take place as we had agreed and she had to “see what she could do”.

I hung up because now I’m up to my bank account is STILL out $ 471 dollars, I’m looking at another 2 hours on the phone merry-go-round of the sears departments who don’t speak to one another and there is no dryer in sight – so 3 hours was the maximum time I was willing to invest on this fiasco. About 2 hours later 2 e-mails came through to me from Sears telling me how a credit was issued due to my cancellation of my order and that I’ll need to respond to authorize recharge of my credit card – and that point I knew that not only would I not be giving you another $400 to jerk me around for days, that I’ll never buy so much as a pair of socks from Sears again.

I understand that “Sears” is a HUGE corporation and that my little $500 dryer order means nothing in the big picture – but I too work in customer service and I’ve always held the belief that EVERY order and every customer counts, because when I get done posting a copy of this letter on facebook and e-mailing it to everyone I know, and telling everyone I know this story ~ it’s got to cost you at least a little more than my piddly little dryer order. You may be thinking ~ we’re sending you a $100 gift card what more do you want. Honestly that gift card means nothing to me at this point – you cost me $ 150 on the phone losing time on my job, I won’t have my money back from you for up to two weeks even though you took it in 30-seconds, another 1/2 hour yesterday – my work cost is up to $175 – no dryer and the sheer amazement and aggrevation at your total lack of customer service.

Then there’s the fact that I had to order a dryer from a local vendor for $ 50 more than the one I tried to purchase from you – so this little adventure with Sears cost ME $225 out of MY pocket – along with the $ 471 I’m waiting to come back to my bank – I undertsand the girl who said she was sending the gift card was trying to do something good and be helpful and honestly she was the ONLY person I spoke to even really TRIED but by far I would have preferred to get the dryer I paid for on the day that it was supposed to be delivered – I even said that I didn’t CARE about paying for installation I didn’t have to pay and because your 3 departments apparently have zero communications even that could not happen. I have never been so disgusted and disgruntled by a transaction in my life, it’s like I am being punished for ordering and PAYING for unnecessary installation – I don’t know how I was supposed to KNOW I didn’t need the installation – it would have been nice if somewhere in the online order process Sears had told me that before they took my money and took me on this horror ride.

I thought about contacting the BBB with this little story too – but they’ll want to know what resolution I want and I guess it’s to late for that really – as long as my money comes back to me – whenever it finally does – the rest I’m never going to recover but oh my a lesson learned. Sears, K-mart any of the stores associated with sears will never see a dollar of my business again – and I do fully intend to share this disaster with everyone I know. When I buy my next applicance – Sears will never again be even a consideration – the absolute most horrid customer service in the world – I’m sure they won’t be but Sears should be so very embarrassed by this disaster of a cancelled sale. I do thank you for you time.

I ordered a chute ring and chute for my snow blower to direct the snow. I was told I needed the hardware to go with it (5 nuts, bolts and washers). When I placed the order the total came to $60.57. When i received the email invoice I noticed the ring chute was only $14.65. So why was my total $60.57? Each nut was over $2.00 as was each washer and each bolt… So I ended up paying $60.57 for a ring chut that costs $14.65… OH and the best part…. NO RETURNS ON NUTS, BOLTS AND WASHERS….. Plus they sent me 3 huge bolts that had nothing to do with the ring chute.

I returned the ring chute because I found a site online that sold it much cheaper.I was credited $14.65. As for the nuts and bolts, I used the old ones and never opened the new ones. I am out over $30.00 for hardware I NEVER USED! I WILL NEVER DO BUSINESS WITH SEARS AGAIN! WHAT A SCAM THEY HAVE GOING

I order two comforter sets from sears and I was supposed to receive them before I moved I never got a shipping confirmation, when i finally did the tracking number did not work so I called sears customer service and I received no help the couldn’t tell me where my products were after the fact that I had already paid for them and the said they could not refund my money, I will NEVER order from sears again and I will tell everyone I know to never shop at sears.

I recently purchased an expensive Craftsman (Husqvarna) Lawn Tractor and accessory bagger from a Sears Home Store in Penfield NY. While running the tractor(after less than three hours of use (three actual starts) I experienced a very loud bang or backfire and stall and it would not restart. Upon opening the hood we found that the spark plug was actually broken in half. The vendor provided me with a replacement plug which was installed but the machine would not start.

Obviously there was a serious defect that caused serious damage to the electrical system and/or the motor. I was told by the vendor to call Sears Service number (4myhome)which told me it would take over two weeks to send a technician just to check it out. They would not budge on an earlier date so I called the vendor and indicated the machine was obviously defective and should be taken back with full refund. He told me it was not yet established the tractor was defective and his policy was to charge a 15% inventory return charge plus pick up fee.

I wanted to place an order online at the Sears store in Phoenix on 12/10 11. The young lady that assisted me was very diligent in trying to assist me to no avail. The Dept Manager then took over and tried to assist me. He was hung up on twice by the person he was speaking to. I spent a total of two hours in the store and still was not able to make the purchase on-line. What kind of people are you hiring for these jobs? I am very disappointed and considering canceling my Sears card. I am also a retiree of Sears and can”t believe the poor quality of your customer service dept.

Since I had no intention of keeping a defective unreliable machine that failed after virtually no use, I reluctantly paid the fees of over $300 to return a defective product. I am in he process of filing a complaint with Sear’s and demand for a full refund don’t expect much luck but in any event anyone Sears is now permanently on my s–t list of unethical unfair self-serving retailers. Never again.

On Sunday 10/23/11 we went to Sears Tool Department at Southland Mall in Hayward, CA. My husband explained to the Sales Associate that our Garage door opener would not work, that it made a loud sound and then the chain snapped and the plastic pulley broke. The sales Associate asked me if I brought it I said no, that it was still installed in my garage. The sales associate ask if we had the receipt, my wife said we didn’t know if we still had it, but we told the sales associate that we purchased it in November 2009.

I asked if I could bring it back and he said yes that he could credit back our Sears Credit Card. So I told him I wanted to upgrade to a belt driven versus a chain driven, the Sales Associate said ok and carried the belt driven garage door opener to the sales counter. We went home and removed the old one and installed the new opener. We took back the old Garage door opener and was advised my the sale associate he would need a managers permission to credit back our card.

One manager came and told us that she could not give us a refund, so we asked to speak to another manager, the second manager said she could not refund us the credit and we would have to contact the Service Company for Craftsman. After explaining over and over again that the Sales Associate told us that we could bring the old one back it did no good. Basically they all Lied to us.

I had my vinyl windows installed by Sears Home Improvement several years ago. Recently, a few of the windows needed to be repaired. Unsurprisingly, the repairs were non-covered in the warranty agreement. So, I paid for the cost of the repairs. Amazingly, their contractor affiliate took two months to complete the repairs. This process normally takes 2-4 weeks, based upon prior experience. However, due to Sears continuously ordering the incorrect parts, due to their incorrect measurements, this simple repair became a nightmare. I was even told or better yet given an ultimatum, that I could not cancel the repairs, due to the delays, because I would still be charged. I complained to the manager of the contracting office and the Sears Customer Service Department. Its incredible that no one at this company is being held accountable for this poor customer service. Its as if, this is standard business etiquette and protocol for Sears Home Improvement. What happened to business ethics? No one employed, at this company, would have even been satisfied with such poor customer service. This example is one of the infinite reasons Sears' overall company performance is extremely low. In addition, another reason some of their stores are closings and the neverending complaints, about their Sears Home Improvement Department. More importantly, this will be a continual pattern for this department, if the "powers-at-be" do not research the problems and establish solutions. It just good common sense, business-related or otherwise. For future potential Sears Home Improvement consumers, please be wary. I was considering using them for a kitchen remodeling project, but I will now pursue this elsewhere. Its just not worth it. More importantly, I dislike companies, who do not stand behind their products and maintain poor business ethics.

I brought my mower in for non warranty repair. The repair department at my local Sears sends it to a larger city for repair. Long story short, I brought it in on the 1st of the month, and expected return date given to me is on 16th. I called 3-4 times during that 2 week period to check on how things were going with the repair. Each time I called they did not have a status on the repair of my mower. Then the 16th rolls around and I haven't heard anything so I call. The representative said that my mower was ready for pick up at my local store. I get a chance to pick it up on the 18th, and I am told it is not there. So I call the 800 number and ask what is going on. They said they had my mower but no work was done on it, pending "authorization" for repairs. I have a receipt with my signature authorizing repairs when I dropped off the mower, and explained that to the representative. She became argumentative with me and asked me if I wanted to authorize the repairs or not. I asked to speak to a supervisor. I was put on hold for over 20 minutes. I called back and got a different representative. This representative kept their calm but was still pushing me to authorize the repairs. I explained i would only if I could speak to a supervisor. Another 5 minute wait. Supervisor gets on the line and just sits there not saying anything for at least 10 seconds or more. The only reason I knew someone was there was it became real quiet on the other end of the line. I asked hello 2-3 times and she replied. She was incredibly rude right of the start of the conversation. She told me "I am here" and said told me the amount for the repair and asked very rudely "do you want it fixed or not?" I asked how long it was going to take to get my mower back now since they already had it for over 2 weeks and haven't done anything with it. She said next Thursday. I was furious at that point and told her to send m mower back no repair.
I sent an email entailing this incident to Sears Customer Complaint Department. It was almost verbatim what I have typed here, minus details about the amounts. Which I had ALREADY authorized from the get go to expedite the repair. This is the response I received from their Consumer Complaint Department. Obviously they did not read it.

Thank you for contacting Sears Holdings. We appreciate hearing from you.
We understand that you are experiencing issues with your lawn mower. For repairs on your lawn mower _ we ask that you please refer to your local service center and local store manager. If the location of the closest service and repair center is not convenient you may take your lawn mower to a Sears drop off location located inside your local Sears retail stores. Our closest Service Center to your address can be located by following the link below:

http://www.sears.com/sr/service_order/so_productinfo.jsp?
We apologize for the issues you have experienced with your lawn mower and thank you for choosing Sears Holdings for your product and service needs. If we can be of additional assistance to you, please feel free to contact us by dialing [protected] at your earliest convenience. We appreciate your business and look forward to assisting you with your lawn mower _.

Sincerely,
Frank B.
Customer Solutions
Sears Holdings Corporation

Generic canned response. This is Sears Customer Service Department. I will NEVER do business with them again. Pass the word.

I purchased a push mower from our local Sears. The THIRD time we used it, it made a horrible noise & quit working. It had a 2 year warranty, which I thought would be great. The mower was supposed to be ready 4/12/12. We called the corporate store in Ft. Worth on 4/13 they said it was ready. When we got to the store, it was not there. On 4/18/12 the service center called to get authorization for a $224 repair bill! When I said it was under warranty, they said it had been run without oil & was not covered. I personally put oil in the mower. If not, how did it make it to the 3rd time of use?!? Something malfunctioned that caused it to leak out or not circulate. That is a mechanical problem, and not my fault. They refuse to repair/replace it for free. They will NOT honor the warranty! Save your money and don't purchase anything with a motor, from Sears!

I purchased an air compressor and discovered a part missing. Sears parts would not give me one but required me to buy one for over $11. Mean time I can’t use the compressor since the part is on back order. Today I discovered that there is another part missing and Sears parts informs me that I will have to contact the store. The problem is that I bought the compressor in CO on my way to a job in MO. Now I’m stuck with a Craftsman Compressor that is useless and I need it for work. I can’t even return it because I am out of state on a job. I very angry with the shoddy way Sears has come to do things. I expected better from Sears.

Less than a year and half ago, we went to sears to purchase a new KENMORE Elite 26cf refrigerator, front loading washing machine and dryer with the Pedastals and a dishwasher–all supposed to be “the best” all Sears KENMORE Elite products. Every item has broken and is poorly made. The refrigerator broke within one week and we lost all food items, we sent it back and purchased a different brand, the dishwasher continuously has had problems and is currently awaiting for repair-this is the 3rd time!

The dryer has been fixed now twice and the washing machine smells so foul-a serious mold problem even though ileave the door open to air it out, clean it with bleach, run the clean cycle ect-just disgusting overall. The round rubber piece inside the door had to be replaced last week due to it already having holes in it and water was leaking everywhere-looked like a flood in our laundry room and now the door will not latch properly (code F22) and I can not do any laundry for 10days until Sears has time to come fix it.

I was told to go to the laundry mat. The service is absolutely horrendous, timeliness of repairs completely unacceptable! DO NOT BUY ANY APPLIANCES FROM SEARS! it is a rip off, all appliances are cheaply made with cheap parts that are designed to fail and cost the customer even more money! SO Disappointed with sears–needless to say, I am no longer a customer and will NEVER step foot in any Sears store!

Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179

ATTN: Sears Corporate Advocate, Complaint Department
RE: Customer Service

I purchased a washer and dryer as well as two televisions. The washer and dryer were on a separate layaway ticket than the two televisions. I go into the Sears store in Frisco, TX at the Stonebriar Mall and the cashier states that my layaway with the two televisions was CANCELLED but the washer & dryer ticket was still active. I asked him to give me a reason as to why my ticket was cancelled because to my knowledge I have paid every minimum amount due. He told me that ‘There is no way in the system that I can pull up the details of the cancellation” So he called the department manager who came by for literally 1 minute and told us there is nothing he can do and walked away without resolving the issue. We asked to then get a phone number to the layaway department. Our cashier gave us the phone number to sears.com. After being transferred and given several numbers to call, they couldn’t do anything to help us either! We then asked to speak to the store manager, Virginia. She was extremely rude and made us out to look like liars! She printed a report of all the payments made on BOTH tickets and saw that we made all payments on time. She pointed out a time when we made a $16.60 payment instead of the $280.93. I explained to her the only reason we made that payment is because the receipt from the previous payment stated that only $0.93 was due. She looked at me as if I was crazy and making this up. I asked her to print out all receipts so that she can see what I was talking about, but she only came back with one that was from an irrelevant date to the $16.60 transaction.

I am completely frustrated that you people cannot help your customers. I have bought SEVERAL and thousands of dollars worth of merchandise from that store. How can they tell me that I am a liar? AND if that was not the minimum amount due, do you not train your cashiers to tell the customer the minimum amount due on the account? I have paid all my minimum payments on time and ALWAYS the amount due. Why would I pay such a small amount when I am aware that the account could possibly be cancelled due to that? The receipt said $0.93 DUE and I paid $16.60 which was MORE than what was due.

I am so angry that you people then charged me cancellation fees and my deposit and now I’m down nearly $400! All I want is my money back. I cannot afford to lose the money I paid as a deposit for my layaway. Is it so unreasonable to ask for my money back in full? I DO NOT WANT ANYTHING EXTRA FROM YOU THEIVES. You would do anything to take money and scam people so that you can stay in business. I want you to give me MY MONEY back. EVERY PENNY I paid to your CHEAP Company for my layaway.

You have lost a loyal Sears customer and I will notify all my family members and friends and coworkers of this nightmare. I will never do business with your company EVERY again and I recommend you train your store managers to be less defensive and more helpful to loyal customers like I had been to your company.
Respectfully,
Garine & Munashe Maramba
8401 Memorial Lane #5204 Plano TX, 75024

CC: Texas Attorney General, Greg Abbott
Illinois Attorney General, Lisa Madigan
Dallas Better Business Bureau
www.consumeraffairs.com
www.compaintsboard.com

I signed a contract and submitted two checks totaling $6, 650.44. with the understanding that it could be cancelled within three business days. Due to illness I was unable to have the work done at this time. I have a signed receipt that shows that it was cancelled within this time limit. This was cancelled on March 19, 2012 and according to the signed agreement they were to return my deposit within ten business days As Of this date I have not heard any thing from this company.

I have been a loyal customer of Sears for 35 years. That ended today. I have a lawn tractor that is less than 10 months old. It has been used a minimal amount but still has required three service calls. The latest one onvolves the fact that the tractor will not turn. it mows great in a straight line ! The service man came out last Friday, determined parts were needed and the parts would be mailed to my home and he would be back today, after 1 today, to install the parts. The parts were delivered to my home from Briggs and Stratton on Wednesday. 15 minutes ago I get a call rescheduling my appointment since the " parts were not in." So, i drove 115 miles last night, lost a day's pay as an oil and gas landman, just to be told by Sears that they cannot track a delivery like everyone else can? I even got on the delivery website and was able to ascertain that the packages were delivered. So, Sears - you suck. You want to know why you are closing stores? Why people are not shopping with you anymore? It is because you have lost sight of the need to take care of your customers. This was my last purchase. This is a pitiful excuse for customer service. PITIFUL. And, I will get my money back. By the way, since 1978, I have spent over $70, 000.00 dollars with Sears. Done forever with this idiotic company.Who is running this ship?