Sears
reviews and complaints

Muy buenas tardes he recibido la noticia que una persona a comprado en este departamento con la tarjeta de credito a nombre de rolando rives usando su identificacion en el mes de octubre y yo desaeria saber que fue lo que paso pues ya recibi la noticia en report de credit y yo personal;mente no he salido a ningun lugar en este tiempo 10 / 27 / 2014 por favor si es tan amable evitarme problemas porque tengo familia aunque al parecer eso ahi no importa y no deseo y no imaginarme algo mas por favor email [protected]@yahoo.com gracias de todo modo yo hablarre al banco. Rolando rives reyes.

I have had Sears products for many years and have been happy with the quality. My dryer duct had some moisture forming and the handyman I normally call suggested just getting it cleaned. I called Sears Clean Duct cleaning service and I got an apt after 2 days which was fine. When they came, they opened up the duct at the base where it enters the wall and near the ceiling where theres an access. They then said instead of the quoted $129 charge, it would be $979 plus tax - cleaning, water extraction (I have no idea what that is but the lint was moist - isn't that removed during cleaning?) and replacing the vertical part of the duct (which they had removed). I refused and asked them to put it back the way it was and they said they cant do that without a charge. 2 mins later the price was suddenly $650 and then after 'talking' to his manager they got it down to ~$500 + tax. I didn't have a choice at that point as anyone else who I called would see the situation and take advantage plus cleaning costs. I decided to have Sears do it but am furious and will never be calling them again unless someone at Sears clean has the decency to call me and either explain or credit me the extra money charged.

I called 4 times to the company Sears blue Service Crew. I spoke with the rep and they promised to help me. I haven’t received any help from them. And each time I heard only blah-blah and fake promises. They didn’t send the tech to me and I simply did no idea what the hell happened. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

On 11/10/14. I ordered this part (# 634-04167a-0911: lh wheel assembly for craftsman snow thrower model 247.88957) per my phoncon (at [protected]) with kelvin, the manager at the sears alexandria service center (6003 duke st., alexandria, va 22304). (I confirmed the part number with him twice.) on 11/14/14, I received the wrong part with # [protected]. when I called [protected] on 11/15/14 and spoke to sandra, she told me I had to physically return the part to the store. I said I would not do that because I would need to drive 40 minutes and pay $7.00 in tolls. I then called sears parts direct [protected]) and spoke to cindy, a case manager, who also told me I needed to drive to the store. I then spoke to omar, a supervisor, who recommended I call sears national customer relations at [protected]. I called that number and spoke to frank, who told me to call the parts & repair center and insist that they do a "call tag" (to get ups to pick up the package with the wrong part). I then called the parts & repair center and spoke to sandra again. she said she did not know what a call tag was, nor did anyone else in the store. she finally issued me a credit for the part. this has been an extremely frustrating experience and a total waste of my time.

On 2/2014 I purchased a I purchased a Beautyrest Recharge Catskills Firm Pillowtop Queen Mattress & Box Spring at the sale price of $822.55. In 6/2004 - I initiated communication with Sears regarding mattress sagging. Sears requested picture documentation to show proof of purchase and proof of mattress sagging. I provided the picture documentation and on 8/28/2014 - Sears sent approval letter for a replacement mattress (Approval letter state "Direct replacement item#:82-65123 Linden Hill Firm Pillowtop Queen Mattress. We have approved your warranty claim. Below is the new item number for the direct replacement for your model; please
visit your local Sears to try it out. Do not purchase the item in store. If you select the direct replacement; we will process an even exchange and you will only be responsible for the transportation fee of 69.99. If you select a different item; you will be responsible for the price difference as well as the corresponding box springs. Once you have made your selection; please call us back with the item # and we will order the new item and have it delivered to your home and haul away the old item".
On 8/2014 - I visited Sears stores in Waldorf, Columbia and Bowie, MD. I could not "try out" the mattress because none of the three (3) stores that I visited had the replacement mattress in stock. On 9/9/2014 - I called Sears to discuss that the Direct replacement item#:82-65123 Linden Hill Firm Pillowtop Queen Mattress was not available for me to try out and (my back was already hurting from the current mattress) and I would like to try out a mattress or request a refund to my charge card. On 09/2014 - I received email from Sears "Customer credit. Since you are unable to locate your direct replacement mattress in your area to try, we will authorize an even exchange for any mattress within 100 dollars of that same price (as your replacement model). (787.49)" On 9/12/2014 - I visited Sears store (Waldorf, MD). The replacement mattress was not in stock. To assist with locating an equivalent mattress, the salesperson entered (the original mattress item number 82-65099). He located an equivalent mattress that was within the $100 price range. I called Sears (Chris) and was told that I would have to pay an additional $600 to get the equivalent mattress. Sears (Chris) would not approve item # 6621 or item 66153 which were available in store. I explained that this was unacceptable and that I had made several attempts to get a replacement mattress and that I could no longer afford to sleep on the current mattress. I have not been able to get, from Sears, a list of mattresses which they will approve for replacement nor will Sears make a refund to my charge card. I attempted to get this resolved through Better Business Bureau which has not work because Sears still refuse to provide a list of mattresses which they will approve. I would not buy or recommend a Sears mattress or any product as Sears. My back hurts and I cannot afford to purchase another mattress until this is resolved. I would like a refund to my charge account.

I have the extended warranty on my fridge can called the service number and put in a service call on a friday they booked me for monday and told me someone would be calling me friday night to give me the arrival window of the tech, so no call, i called them on saturday and they confirmed someone would be coming monday but did not know when. I called on monday they told me the repair call was for my range i guess some models of ranges have ice makers, when the tech arrived it was to fix my dishwasher i don't own a dishwasher rebooked for tuesday called tuesday to check on the service call and was told it was booked for wednesday they had changed it without telling me. I requested a canadian # to call they would not give me one. Seriously sears at this point i will never purchase another appliance from you as you were happy to take the money for the extended warranty but offer nothing but frustration in return i want my money back.

A brand new machine that doesn't clean or rinse well. I put 2 pairs of pants, 2 T shirts, socks & underwear; & I', posting a pic of what the pants looked like after the 1st wash. These pants are not bulky like jeans. I decided to wash just the pants with the same setting's normal wash because they are not bulky sheets & still the 2nd & the 3rd wash, the pants had sludge on them! The Tech came yesterday & said that I'm not using enough water, & the Gov. standards are to use less water & that's why they made these machines. You have to wash on Deep water wash & then pants should come out clean. OK I said, so you are saying that that 2 pr. of pants need deep water wash (which is past bulky sheets on the dial) so what would I wash my blankets & comforter on? He said same thing. So I said all these dials are a farce because you can't use them to wash anything because there will be sludge in your clothes? He said Basically yes. Then I ask, Would you buy this machine for your wife? He crinkled his face & said, No, not this model. So don't buy: Maytag 3.8 cu. ft. Centennial® HE Top-Load Washer w/ Cold Wash Cycle - White! (the pic may be sideways, I don't know how to turn it upright)

We purchased a Kenmore Oasis High Capacity washer, Model 110.[protected] in 2009. There are just two of us using the washer. Over the past several weeks my wife complained of unusual noises from the washer and this past week she an F reading on the digital display. We called Sears repair and he came today (11/7/2014). He said the bearings and shocks were bad and told us it was going to cost $405 to repair. We told him to go ahead with the repair. Halfway through the repair he discovered another problem. The bearings in the tub were rusted so bad they could not be removed from the tub and he said the tub needed to be replaced. That brought the total to $605. We decided to buy another washer rather than spend that amount of money our washer. I am very disappointed that a top of the line washer, only five years old and used twice a week would fall into such a state of disrepair that it was not worth fixing. The repair technician said the tub had been leaking into the bearings for quite some time since they were rusted solid. We purchased a washer, dryer, and smooth top electric stove from Sears at the same time and have been loyal customers since 1970. Quite a disappointment.

worked at company three years theres lot that happend in the last few months i was last there.. im still not well and my mental starte and explianing things even after 7 months is still not fully in tact so it will be a little hard to understand on some of it .. its way better then it was when i finally couldnt take the abuse there any more and the stress of being responsible for everything i had so my tention from stress i blacked out at work it started with a migrane i was upset because a coworker agian destroyed my work it took me so long to do while i was on my day off .. i have asked over and over to have her removed she was destroying things in the area and then never in the area always in the break room or not showing for work, l they said they cant fire her at the end cause our numbers were down to deal with her i coudlnt handle it .. she was drinking and just totaly out of controll i had went thru the stages of manegment for about two months or so my meomary is still not in tact yet .. as i was dealing with her there was a kid in the regester i he didnt want to listen to magement he had been sent home many times they were fed up with him then they told me to cover if he didnt stay in his spot i had my own job to do . and coudlnt baby sit a regester . i had maneger that was appointed to my area for about a year maybe not that long i had no mangement team for me i had to guess what i needed to do no one new the department this maneger never even worked with matress or even came over to see what there was to learn scence he was an applience maneger one day he came over and said i was to sell these display beds before he got back i think a week being there for two years i knew 10 or 12 display beds ay almost the new price of a new one were not going to sell that fast i told him that was a request that was impossible to fill he had me backed in a corner screeming at me and said i will i said sorry i cant .. after that is when i got sick and blacked out shortly i dont know what happend it felt like m y head was on fire i tried to leave before it got real bad i didnt feel right i told a manger that said i needed to go home no one was listing next thing i know i was wondering what happend and felt angry .. when i tried to say something it started all over again i can not account for day . theres alot more but i cant put all here last time i was there after my third attempt i think im not possitive on going back to work the old hr manger was trying to get me to do somthing she was told because of my health was off limits it was post tramatic sydrom disaorder and a trigger she said she dont understand and i could do oit any ways i pleaded begged got upset she still said i should i left hysterical and havnt been able to get better yet now i can get my pay check and i just want to get this behind me, i got repersentive at a voc rehab and have a counsler to help me with getting back to work and getting better im also going to have them help me to file a formal complaint and get reinbersed for my pain and suffering this company has put me thru i cant leave my room for very long cause i get so sick and paroniod that im out of my safty never been like this no one should have to feel that way over a carrer

My husband and I purchased the Sears Intuition vacuum in 2011, 3 years ago. We paid over $500 for it and thought we would have a vacuum for many years to come. Recently, my husband dropped the hose and the part by the elbow popped off. We were unable to pop it back on. I brought it down to the Sears Parts and Repair building in Melville, Ny. Shawn, a very courteous and helpful young man, thought one of the repairmen could just pop the part back on as I hadn't broken anything. He phoned me tonight to tell me that it would cost me $100 for labor. I am appalled. The hose fell out of my husband's hand from a distance of about a foot. $100! Nothing is broken. The vacuum cost over $500! I'm ashamed of Sears and will never purchase another product from you. We have been customers for over 40 years. With all the competition out there, you would think Sears would take better care of their customers.

7-23-14 Purchased Model [protected] Serial #C42330018 online. Del'd 7-29, leaked immediately, they replaced 2 days later. 9-4 1st repair visit - he diagnosed circuit board as "fried". Waited 10 days for part only to find he never ordered it. 9-19 2nd visit - repairman came & replaced board. 9-30 - 3rd visit (mach failed again) - repairman came, but was unable to repair. 10-8 - 4th visit - 34th repairman (George) came to repair machine which had failed again - he recalibrated circuit brd. 10-24 - 5th visit - mach failed again - repairman (George) returned & recalibrated board again. There's something inherently wrong w/ this machine. Repairman have told me to use only 1.5 TABLESPOONS of soap to avoid trouble. That's ridiculous as no one is going to use so little soap for a full load - but apparently their HE (high efficiency) machines reuse the same rinse water so little soap s/be used but that can't "break" a machine. Repairman (George) says this model has been in use over 5 yrs. I don't believe him. It's a Kenmore made by Whirlpool. This has been going on for 3 months now & it takes up to a wk to get them out here. They have refused to replace so far.

Last week we scheduled an appointment with Sears Canada appliance repair service to attend our home on October 22, 2014 to investigate and repair a Kenmore dual flame gas range. The repair person was to arrive sometime between 12:00 noon and 8:00 p.m. which required I take the time off work. I received a call just before they were scheduled to arrive indicated that they would have to reschedule as they could not locate a repair person. It is interesting that they did not feel this was in any way inappropriate, unprofessional and unacceptable. It is no wonder the company is struggling to survive. Their attitude and profound lack of customer service are of concern and one can only hope consumers will think carefully before purchasing much of anything from this company.

We purchased a sharp aquos tv in Juan 2012 and paid $349 for a 3 year extended warranty. We have purchased all our major appliances spat sears during the last ten years with no problem but this is just unconscionable! Within a short amount of time the Tv stopped working...black screen no picture or sound. We called sears who sent a. Tech who could not find the cause and performed a factory reset to "fix" the problem. Ok fora. Few months then same thing happened again. Same response. Couldn't find the cause so did another factory reset. Happened twice more after that and I finally decided enough was enough. Speaking with a lady in customer service department she apologized that we were having such problems with our $2500 purchase and reassured us that they would honor the warranty under repair or replacement but since we had only had 3 "fixes" to enable our tv to work, 4 are required in order for sears to replace an item under the category "lemon". So she sent out another tech who ordered a new mother board. Within ten days off replacing the motherboard the tv died again. We called sears once again and were told that the previous 3 "fixes" don't count under the extended warranty as no part was repaired or replaced! Fact is our tv died and was "fixed" repeatedly. Sears engages in egregious material misrepresentation of its extended warranty program...when they sell it to you they describe it as..." If it can't be "fixed" it will be replaced" but clearly that's a complete lie to encourage people to spend hundreds on a worthless warranty. So we have a tv which cost us $2500 which is dead ands til under warranty. Insultingly, they offered us a refund of $42 for the remainder of he warranty when we complained! Sears...we are done with you and your lies and Deceitful practices. I believe the state attorney general's office and department of insurance will take up our case because hey oversee warranty agreements. People need to report their complaints to these offices and hold sears accountable for deliberately misleading people.

I purchased from Sears an extended warranty plan on both a refrigerator ($220.00) and range ($195.00) with the Promise that if the extended warranty was not used it would then be refunded (in store credit) to me at the end of the warranty period. The
warranties expired September 4 & 5 of 2014 without being used. I called the number on my warranty agreement (they do not contact you) and it was agreed that I was to receive an in store credit Coupon(s) via the mail for the above
amounts. The only restriction stated was that I had to use both coupons within 90 days of the warranty expiry dates (December 4 & 5, 2014) and that no refunded difference would be given if the purchase was less than the value of
each coupon. Fair enough I thought. That was until the coupons arrived.

When the Coupons arrived it was quite clear, after reading each one carefully, that in order for me to use each coupon my purchase had to be twice the value of each coupon ($440.00 & $390.00). There were also now many other new conditions and restrictions placed stating that I can only purchase certain merchandise types. How about that?

I called the number given on the credit coupons to seek clarity and to allow Sears the opportunity to fix what they have clearly now broken. My concerns landed on deaf ears. I failed to convince them to see the error of their ways and was pleased when they stated that “THIS PHONE CALL IS BEEING RECORDED”. I laughed with my reply. “Yes I know for I am recording it”.

Fool me once, the jokes on you. Sears will not get the chance to fool me twice. My circle will be shopping elsewhere from now on. Learn from my experience or have your own. The choice is now yours.

Sears can reference Protection Agreement PA#[protected] & PA#[protected].

I've had a horrible experience with Sears that I feel people should be aware of. I've ordered online for years and this is the first problem I've had and it's been handling completely wrong and horribly. I've been polite, professional, and consistent to Sears yet I've been told that no managers are on staff, the manager is busy and will be for the rest of the day, the manager will call me in 2-3 hours (2 days ago-no call, shock right?), and then I've been put on mute for 4 1/2 minutes then hung up on...all by different "customer service" reps. Unacceptable that that is clearly the culture of Sears catalog order reps. I completed my order online (as I normally do) and Sears opted to substitute the pair of dress pants I ordered for something completely unlike anything I would ever wear (think maternity spandex...). It was not the same quality yet Sears charged me the same amount (even though the pants I purchased were 40% off regular price), and then sent them to me with no tags at all in a somewhat used and dirty condition so I can't return them to a store. I called immediately upon receiving them and have been trying since then to facilitate this return and refund, I even tried visiting "their" local catalog store which advised me that they're franchised and 100% commission based so they don't do returns because they lose money...professional service at it's best! It's great to know the culture that Sears breeds with it's franchises, personally I won't order from there if they couldn't even help me in my attempt to process a return. TWO customer service reps were supposed to organize UPS to come get them but that hasn't happened either. This is a horrible, HORRIBLE way to treat your customers, especially repeat customers that haven't even received the whole order yet. I'll definitely be returning the rest of the order I placed and will be looking for a refund for the substituted "pants" that Sears decided I would like more than the ones I ordered (can they even do that?)...as soon as I hear back from someone :/ Not happy.

I ordered a pair of shoes from sears.com. They didn't fit so I went in store to return them. On the packing slip it stated to bring in the merchandise, packing slip, and the card used for the purchase. I bring in those things and the girl at the returns counter couldn't locate my order with the order id on the packing slip. She did, I guess, a no receipt return and put the amount for the shoes on a gift card and said the amount could be returned from the gift card to my debit card it just needed a manager override. She than called a manager over, they were both very nice and he authorized it and she swiped my debit card to do the return. When she gave me my card back I was waiting on a receipt and I heard the manager telling her the receipt needed to be voided since the gift card was no longer valid. This made me uneasy since the card should have a balance of $0 since the amount should have been refunded to my account. I figured it would just be trashed or recycled like some retailers do. and the idea of "voiding a receipt" made me uneasy because at a few stores I've worked at. Voiding a receipt voids all transactions associated with it, including refunds. I don't work at sears though so maybe the system is different when it comes to that. When I asked for my copy of the receipt she insisted that she gave it to me even though she didn't. So she had the manager make a photocopy of the stores copy of the receipt.

Its been 5 days and I still haven't received a refund.

I will never shop at sears again. Warning - do not purchase appliances at sears.
My new dishwasher required a new motor after one year of use. Luckily i had purchased an extended warranty - i waited 6 weeks to have it repaired. Exactly one year later - guess what, my new dishwasher needs another new motor. Here i sit 5 weeks later without any service. My appointment for a technition to arrive to fix my dishwasher has been cancelled no less than 6 times. In addition, when i call their "satisfaction guaranteed 1 - 800 service number, i get peolpe in asia lying to me - yes, lying to me! They tell me the part is being shipped from montreal, then they tell me the part is in edmonton, then they tell me the part is in calgary. They promise to have the technition at my home on sept 18, 22, 25, oct 2, 8 14, 16, 17. They tell me they will call me back and they don't. Still no service. Today they gave me a local number to call for assistnace - guess what - the number is out of service. What a waste of my time and money. . What a fraudulant sham - and oh - by the way, after i sat on hold for 3 hours - yes 3 hours trying to get someone to fix my two year old dishwasher, 20 minutes later my phone rang and it was sears asking if i would like to extend my service warranty for my dryer! Why would i pay for a service i will never receive. . . Shame on you sears. You are a canadian embarrassment

I brought a Samsung Dishwasher from Sears with a Warranty in Sept 2012. When they were called to come out to repair it in June 2014 the repair blamed the problem on the user and without discussion canceled the warranty. Now the repair person who is the only person available from Sears refuses to come out to repair it even if we pay for it. So I am stuck with having to find someone from outside of Sears to do the repair which is not easy and also costly. I blame Sears for their incompetent service even when warranty was bought with the new machine.

I bought a washer from the local Sears store and asked for home delivery. I paid the bill and made a delivery date. On the scheduled delivery day, I called about 09:00 to make sure the delivery time since the original delivery time is from 12:00 to 17:00. I was told the washer has been loaded on the delivery truck and will be delivered to my home between 12:00 to 17:00. I have to leave work whole afternoon because they couldn't give me a narrow delivery window. I waited at home until 16:00, still no delivery. I called the delivery service center ask if there is any problem. The lady on the phone told me they can't find my washer where is and can't delivery to me. I told her I called this morning and was confirmed the washer had been loaded on the delivery truck. She told me the washer was loaded a day before but the driver could not find the washer on the truck on the delivery day morning. They found the washer missing in the morning and can't make the delivery, and no one bothered to call me. I asked foe explanation and when my washer will be delivered. The answer is they don't know. I asked to talk to the manager and was refused because the manager was busy on important things and he can only tell me the same thing. I kept insist talk to the manager, and got a promise that the manager will call me the same day. Nothing happened, no body called. I paid for my washer, I lost half day work waited at home. Up to now, I don't have my washer. The worst thing, no body from Sears called me to give an explanation or at least tell me when I can have the washer.

My LG fridge leaked on March 31 causing damage to my ceiling downstairs. I have an extended warranty on it but after dozens of emails, telephone calls, letters to the executive office my claim, for under $500 has still not been resolved. We have a local handyman who does jobs for us and apparently his handwritten invoice is not good enough. He felt so bad for us with all the hassles we have had, plus we are pensioners, that he has done the repair for us and not charged us. He was so upset with the way we have been dealt with.
NEVER USE SEARS, SEDGEWICK INSURANCE OR LG EVER AGAIN. TOTAL INCOMPETENCE FROM START TO...