Complaint Rating:

Company information:
sears
4315 n 104th st apt 6
Milwaukee, Wisconsin
United States
Phone: 414-433-4994

info@upstatenybbb.org <info@upstatenybbb.org>Sears National Customer Relations 3333 Beverly Road Hoffman Estates, IL 60179

Dear sirs,
I was, repeat was, longtime loyal sears customer since 1966 since I was in high school. Where better to buy a new washer than sears? I had sold my house and moved to an apartment building. So I went to sears and bought a washer. What I did not know is that I would shortly be moving to another apartment. This one had 2 washers and dryers (coin operated) in the basement. therefore I did not need the washer. I got busy with my life and much time passed. I went to the sears store where I bought the washer and they said that I had to call sears National Service Center to get a refund. Ok fine, I went to my apartment and called the number they gave me.
I spoke to 3 different people, not operators, giving all the details before being transferred back to the office of the Brookfield store manager. This person indicated that the store manager, Cheryl would call me back. She never did. I called Sears National Customer Center twice more since then and no one called me back. I finally was told that they would not issue a refund for the washer I never picked up.
I have bought literally thousands of dollars of merchandise and warranties at sears. Televisions, vcr’s sheets, video games, hand and electrical tools.(craftsman of course).
Never again. You have lost a lifelong customer. Enclosed is my cut up credit card.
My Family and friends are also long time Sears customers. You may be assured that they will hear all about this as well. As I told the operator the local TV stations like to show items like this. So be it.
Goodbye forever.
Larry Reynolds