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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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M
12:18 am EDT

Sears completely unprofessional service!

I have ordered a mattress from www.sears.com and there was supposed to be a free delivery. When I ordered a I had no idea that I was supposed to request a free shipping! I contacted Sears customer service and they said that it was my problem and that it was only my fault that I did not ask them about that. Well, it was their job to tell tell their customer about that! What a scam! These guys are totally unprofessional and they do not care about anything! Never again I will order anything from Sears!

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Sam Holly
, US
May 08, 2016 3:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The Sears store in Cookeville, Tennessee is of poor quality. I stood in line for 5 minutes today, May 8, 2016 at 5:40pm, waiting for two ignorant women to fill out an application for an upgraded credit card (Why is that not done at another desk instead of the checkout desk?) and finally asked the cashier if there was somewhere else I might check out. She showed zero sympathy for my long wait and said she didn't know if the hardware department was open or not. I thought, Really? You work there and you don't even know that? Finally, I got my chance to process out my purchase. It rang up higher than I expected. There was small print on the shirt rack stating the lower price was for "striped" patterns, and mine was two-tone. Again, the cashier showed no sympathy for my long wait or inconvenience. In disgust I told her to forget it. Any normal person viewing the situation would know I was unhappy, and it was due to her stupid insensitive attitude. I told her, "You don't even give me an 'I'm sorry for your inconvenience'?" She just stared at me. In that moment I realized she was glad. She did not like men, and so that was what drove her to be so lacking in interpersonal skills. I later phoned the manager and he showed no interest in my complaint. So I say, "Sears, you are going out of business, and you deserve it." As for people in Cookeville, I suggest you shop elsewhere.

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S
7:57 am EDT

Sears kenmore elite refrigerator

At best some of the things I recall may be out of order, but the overall occurrences are true. I purchase a Kenmore Elite Refrigerator in March of 2015. From day one this refrigerator has been a nightmare, upon initial hook-up neither side would cool, so we had to schedule a repair appointment. Roughly 3 months later the ice maker stopped making ice and again we had to schedule a repair appointment. Refrigerator worked ok for another 3 months and again stopped making ice I once again called to schedule another repair appointment, this time they replaced the damper and added some sticky tape to the top of the freezer door to ensure it was making contact. Everything worked fine for about another 3 months and again the ice maker stopped making ice. Reluctantly I schedule another service call and they send me a new ice maker in the mail for the technician to install, he shows up adds more tape to the tape of the freezer door and takes the ice maker with him. About 3 months later the ice maker stopped making ice again, so I frustratingly called customer service again and they tell me that my warranty expired 1 or 2 days ago and there was nothing they could do, even though this was an ongoing issue. After arguing with Sears representatives they gave me, the customer an ultimatum, they would repair it. So the 5th time I take another day off work and technician shows up for what I assumed to be a repair and looks at refrigerator and orders parts, so now I have to take a 6th day off for technician to come back and put in parts and he did. Now ice maker still doesn’t work and they want me to take day 7 off for another technician to come out and try to repair.
My question is. At what point is the customer’s satisfaction more important than saving a dollar? At what point does Sears man up and say, We apparently sold you a defective appliance and we are going to make it right? Apparently never! Be cautious people their replacement policy is worthless, they string you along until 1 year warranty has expired and then use that as an excuse to do nothing, no matter if there is a clear pattern of malfunction.

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Andy Evans
, US
May 09, 2016 1:48 pm EDT

We bought a Kenmore Elite $3200 + $512 repair/replace service contract. 5 or 6 service calls. Service contract expired. They renewed it with a repair only contract (Never told us it was repair only) Now that they admit in can not be repaired they are offering us $1500 toward purchase of another Sears Frig. Now wonder Sears is closing stores and headed for Chapter 11.

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L
7:29 pm EDT

Sears washer dryer combo kenmore

I had delivery before on the same type of unit before and had no problem. Sears delivery guy walked in my house and right away said it was not going to fit .
The washer dryer unit is 27 inches wide my stairs measure 33 wide with banister on so I remove banister so they would have more room . The height of the unit is 72 inches my ceiling go up the step go 20 ft high. I had a 27 inch there before I also know the new ones are 1 1/2 deeper and that it will stick out a little . Which was no problem . I walk the path the salesperson asked and I asked an when home and remeasured everything . The delivery person did not want to bring it up.sears delivered the same type of machine .I asked them to not leave while I called they left while I was talking to delivery on the phone and said they would be had other delivery and that Monday they would come back with four man team. I called on Sunday night to confirm delivery for Monday and was told that I getting delivery on Tues. My husband took off on Monday. There will be no one home on Tues. Need help Lorraine deface

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R
4:04 pm EDT

Sears south shore somea basic 8' twin mattress (39')

I order this 39'' mattress from sears.com on APR 2 2016 online from sears.com

I receive a delivery on 11 APR 2016 after opening mattress we found mattress is 1 and 1/2 inch short

I call sears.com customer service and inform about wrong size mattress
they told me to go to near by store to return i went there to return but they refuse to take it back and advise to return to sears.com

after 12 APR i talk to couple of customer service guy but they Fail to arrange pickup mattress

I talk today to multiple people but all of them unable to resolve my issue thoguh they talk to me stating that they are manager

MY Iuusue is still not resolve and i got vired answer from customer service
I have employe ID for all of them in case you need

Please help me to resolve my issue.

Thanks
Rakesh

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B
11:18 am EDT

Sears garage door opener

On 3/2 we had the first visit for a garage door opener repair call. Tech said he would order parts and return in two weeks. We waited until about 3/18 and when we called, they said that the job was completed and cleared from their tickets. I told them that they had not done the job so a new ticket had a man arrive 3/22. Tech said a part would arrive in two weeks and it did not arrive. We called again and we still have not gotten part or tech to do repair. It is now 4/26 and after 15-20 phone calls to Sears, I get constantly transferred, put on hold for up to 63 minutes, 27 minutes, 10 minutes --- all telling me that I am the next person in the queue with all three phones on hold at the same time. I also allegedly get transferred, hung up on or told that "its not my job" - call another number. I use the number on the most recent sales invoice left to us on 3/22/16.
The service contract(good thru 12/2017) that Sears sold us is no good to us when we are close to 2 months and no repairs or suitable explanation. The forwarding of my calls to "Quality Control " are a sad joke. In the past, Sears would replace the defective item under the repair policy if the repairs could not be made.

Bill Farrar
bill.[protected]@gmail.com
[protected]

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H
9:44 pm EDT

Sears extended warranty for microwave oven

Bought a microwave oven for my rental house and gave the Sears sales associate my home address, phone number, etc. Also gave the Sears sales associate the address of the rental house (to which the microwave should be delivered and installed) and the name and phone number of my tenant so that they could call the tenant and schedule delivery.

I then specifically asked the Sears sales associate to make sure that my name was correct in the system and to double check the delivery address. I specifically asked this as my refrigerator that I had ordered a few months earlier was delivered to the wrong address. He replied that it was all correct and rang up the sale. He then gave me my receipt and the extended warranty documents and I noticed that only my tenant's name and address was on the receipt. He then said "yeah, you may want to call the warranty department to get that name changed."

I just got off of the phone after spending 2 hours bouncing around between various phone numbers at the Sears "help" desk. Finally, I was told that they can't change the name for the extended warranty from my tenant's name to my name unless I arrange for a 3 way call with the tenant.

Thanks, so much Sears. I've bought so many appliances from you over the years (washer, dryer, refrigerator, microwave) and am now in the market for a double oven wall unit. You can be sure that I'm not going back to Sears. I'll try out BestBuy as I seriously doubt that their service could be any worse.

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9:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears water heater installation company

I purchased a water heater at Sears on my new Sears charge card which included installation. I took an afternoon off of work to wait for the installer and when he did arrive he informed me that he would need to bring the installation up to current code and he would return with the required parts. When he did return, he informed my father, who was visiting from Chicago, that the additional cost would be $750.00., and he said payment was due before he installed the water heater. He would not accept my Fathers Sears card and would reschedule and come back when my daughter was home. Now its 2 weeks and no hot water for me or my 4 year old daughter. He finally came back and put the additional $750 on my new Sears card. Here is the actual complaint. The install to bring it to current code amounted to a 4 foot flue pipe and a 2 gallon expansion tank on the hot water pipe. This should have been no more that $200 not $750 . My father is a retiree of Sears Product Services, Hoffman Estates, and is well aware of what this should cost. I want my account credited $550 and you need to investigate and supervise your authorized installation company for consumer fraud.

Cynthia Miller
8701 Stone Hill Place
Springfield, Va. 22153
Phone [protected]

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C
6:12 pm EDT

Sears false advertising

So on Sunday sears runs a special preview sale. We get there as the sale is starting and the item is already sold out. Its not like there was a line there or anything it stated 2 minimum in each store but 2 minutes after the preview sale its sold out. So we are told to try again this week when the sale becomes public. I go online Wednesday and miraculously it is available however at 600 more than the sale price, try to call customer service and get transferred to the store. They tell me they still show unavailable. Then this morning I go on and it is unavailable even for delivery. How can this be unavailable again before the special sale even starts it seems sears is plating games. Available at the full price but when sale begins or is in effect they are all of a sudden sold out

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7:50 pm EDT

Sears delivery service

The following is a list of the emails documenting the original problem, phone calls made and no results from Sears. I have deleted my name and address from the emails.

Hi,

Our phone number is 608 xxx-xxxx.

Here is the list of emails

Hi,

I called the delivery specialist and David said he could not help me and
gave me the phone number of [protected] to call. I called and Christopher
answered and said he could not help me and told me to call the delivery
number again. As I started to complain, he hung up!

WHAT KIND OF BUSINESS IS THIS!

Do I have to go into the store with a sign telling people to ask me about
Sears and how they handle problems? Why the run around?

Getting very frustrated and ready to start going to every site on the
internet that I can find and start telling my story.

Do something!

Bill

-----Original Message-----
From: Sears Feedback
Sent: Tuesday, March 15, 2016 12:50 PM
To: Subject: Re1:Re: Your Sears.com Feedback (KMM57559866V11618L0KM)

Dear Bill,

Thank you for getting back to us. We are sorry to hear that you haven't
heard anything back from our delivery team.

We have sent your information into our damage claims department to look
into and assist in resolution. We ask that you allow 3-5 business days
for our team to research this and reach out regarding an update. If you
have further questions, concerns, or comments, please e-mail us back, or
contact one of our Delivery Specialists directly by phone at
[protected].

Once again, thank you for contacting us and have a pleasant day.

Sincerely,
Travis B.
Sears Holdings Corporation

Original Message Follows: ------------------------

We have not heard from HDL. Please resolve this.

Bill

From: Sears Feedback
Sent: Wednesday, March 2, 2016 10:36 AM
To: Subject: Re: Re2:Re: Re1: Your Sears.com Feedback
(KMM57005552V20187L0KM)

Dear Bill,

Thank you for contacting Sears. We apologize for the inconvenience you
have encountered with your washer and dryer delivery. A damage claim has
been created regarding reimbursements for the property damages. You will
be contacted within three business days from the delivery carrier HDL If
you would like to speak with one of our Delivery Specialists directly,
you may do so by calling [protected].

Thank You,
Nisa L.
Delivery Offline

Original Message Follows: ------------------------

Here are the pics in a smaller format.

Bill

From: Sears Feedback
Sent: Saturday, February 27, 2016 9:14 AM
To: Subject: Re2:Re: Re1: Your Sears.com Feedback (KMM56965500V38171L0KM)

Dear Bill
Thank you for contacting Sears.

I am sorry to inform you that we are unable to view the attachment sent
by you.

I request you to compress the file size less than 100000 bytes so that
we will be able to resolve your issue as soon as possible.

You also have an option to fax the receipt at [protected] and please do
mention the case number on the top of the attachment.

I appreciate your patience in this regard and look forward to serve you
again.

Sincerely,
Ace S.
Sears Holdings Corporation
[protected]

Original Message Follows: ------------------------

Hi,

Attached are photos of the valve and wall where the valve was broken
off.

Bill

From: Sears Feedback
Sent: Friday, February 26, 2016 4:15 PM
To: Subject: Re1: Your Sears.com Feedback (KMM56768857V96661L0KM)

Dear Bill,
Once again, I apologize for the inconvenience you have experienced with
your recent delivery. So I am able to look up your order information,
could you please provide phone number, zip code associated with your
order and we will gladly be able to help with your delivery issues. The
information given was not able to pull your order up.

If you have further questions, concerns, or comments, please e-mail us
back
Or contact one of our Delivery Specialist by phone at [protected]

Once again, thank you for contacting us and have a pleasant day.

Sincerely,
Kesharie S.
Sears Holdings Corporation

Original Message Follows: ------------------------

Comment:My name is Bill and we recently bought a new elite washer
and dryer. Sales check number [protected]. The units were delivered on
Thursday (2/18/2016) When the installers came they only had to install
the washer as I had to convert the dryer to lp first. While attaching he
hose for the washer, the installer was over zealous in tightening the
hose with his large pliers. He broke off the valve from the wall! As
water went everywhere, I rushed to shut it off. We dried up the water as
well as possible but it still sat below the platform that I had just
built for holding the washer and dryer. (I did not buy the platforms).
With the fact that the pipe and fitting had to be redone, I would like
to ask for a return of the delivery charge on our units. I replaced the
parts and did all the labor myself but a plumber would have been more
expensive. Let me state that I was not pleased with this situation. I
have purchased many items from Sears over the years.
Name:
Response ID:R_5z2KYO1TcOaREqJ

From: [protected]@trtsapprsa2.kih.kmart.com
Sent: Thursday, April 14, 2016 9:31 AM
To: Subject: Concerning your recent survey with Sears

Dear Valued Member,

We have reviewed the feedback you provided on your recent concern.

Unfortunately the phone number you have provided does not pull up any service information. If you would like my assistance please respond to this e-mail with the phone number associated with your account, delivery zip code and details regarding your experience.

Sears Member Services

Members Original Feedback:

Two months, emails, phone calls, told to call another number and then that number tells me to call back the first number. Service was terrible. Installer broke off valve while attaching hose to washing machine. The cost of hiring a plumber to come out and fix it immediately would have been very high. I am asking for the delivery charge to be credited to my account. I went and bought the pieces and repaired the break myself.

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D
9:38 am EDT

Sears craftsman weed eater repair under warranty

Called the National number for repair of Craftsman weed eater 4 cycle under warranty. Given address for a Federal way location- 25 Minutes approx. from where I live. Blocked out time during busy tax season to take up there on Saturday. .. waited for doors to open. I was told that they no longer accept the 4 cycle for repair; however, if a two cycle they would replace it? They said they contract out for repair and the nearest location for me is in Olympia, and 50 minute drive. ... take down, and then have to pick up when done. I called the National Center again, and they continued to tell me to take to Federal Way? Spent hours on this for repair.
Never buy Craftsman or Sears again.

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8:59 am EDT

Sears washer repair

Experience: Washer repair
Week 1 - repair man comes in and says it needs a part, okay so have to wait a week for it to come in.

Week 2 - repair man comes over to install part and says he is missing another part, okay have to wait now at least 4 days for it to come in

Week 3 - repair man install parts and says its all fixed. but when I run washer its still not running through cycles and not spinning now have to take soakening clothes to laundry mat (frustrated)

2 days later:
Comes back on a Friday (prob last appointment) at 5:00 and says he is suppose to collect $ for us and we said "no" we are under contract he then just walks out on us with no washer machine.

Call up the Sears to complain and then they say just give us 1 more chance, after all this frustration should of ended things but then decided okay I am desperate.

Week 4: Repair man comes out and says it needs another part okay now have to wait for part.

Week 5: Repair man comes out and installs part and then says to my son its all fixed. Okay!
I come home to run a wash and it still isnt working "now I am so frustrated" wet clothes again. Call them again and say I am cancelling and went on for over a half hour and he says I can cancel but have to pay $263.00 for parts and labor. OMG! Really It never got fixed and now I still need a washer machine. Very dissatisfied customer!

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10:40 am EDT

Sears auto service

I went to Sears in jersey city on Thursday the 31st of March to install a new set of tires on my 2004 Z4.I went to counter and ask to install new non run flat tires that I purchase some on discount tire.

Lady at counter told me there will be no problem installing, balance and align the car. Went to store by 3pm and saw tires and car in same place! tech runs to mew and said that they don't have machine to take run flats off rims? and they wont do it.

No call! The funny thing is that they sell run flats! so how they install them? also tech was so rude!

so I had to call a friend to pick up tires went to firestone few blocks up and I was in and out in 45 minutes.

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Update by linosvt
Apr 02, 2016 10:41 am EDT

Stay away from this place! is a joke.

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9:05 am EDT

Sears customer service and dryer issue

I purchased a “new in box” refrigerator, washer and dryer from the North Phoenix Store on Greenway on 3/6/2016. I was shopping for new appliances and went into the store where a sales guy named Jason helped me pick out the models I liked. I left without purchasing because I wanted to shop around but took his information with the promise of ensuring he got credit if I returned. When I returned to purchase the items he was gone but the female sales manager told me she could help me. I gave her Jason’s information and the model #’s he had given me and she worked with another associate to ring me up. When it came time to enter the Jason’s sales # she told the associate helping to mark his name down since Jason was not around. He knew this was dishonest and looked up Jason’s number to add it to the sales order. I request morning delivery and was promised that would not be a problem since I was scheduling delivery so far out. Delivery was scheduled for 3/19. When I received a call on 3/18 to confirm delivery they told me they only had afternoon deliveries available and that they could not accommodate my request. I was moving and needed to have availability to these items so I rearranged my work schedule so I could be there. After missing the delivery window I had to leave and my brother stayed to accept the deliveries. When all 3 “new in box” items showed up the washer had a noticeable gash in the bottom right side of it and the dryer was scratched and dented. The delivery drives told me I would have to call in on Monday because they could not do anything at that time. I called on Sunday and left a message for Jeremiah, the delivery manager out of the Tempe Office to call me back. After not receiving a call on Monday I called in and spoke with him, he was apologetic and told me he would take care of a replacement quickly and to hold tight, he would call me right back. 3hrs later I called in again and he told me he had not gotten to it yet, but would take care of it right now and call me right back. 4hrs later I called back and he told me that he was waiting to hear back from the original store. I called him the next day 3 times and received guarantees of immediate fix and a quick call back but never received a call back. On the third day he finally told me they would be out to replace the washer the next day and that he would call me with the time. He never called back. I called the store the next day and they confirmed delivery that evening for the washer. I called Jeremiah that afternoon about the dryer and he told me that they didn’t have another model but that a new delivery was schedule in a day and there was a new unit on that delivery. He would call and set it up once it came in. After 3 days of waiting I called Jeremiah and asked why he never called me back. He said that he needed to call the other store but he would get right on it. Again, no call back. After called 3 more time (yes 3), he finally told me they don’t have that unit anymore but that they would find me a comparable model and schedule delivery. I told him that I needed to have that unit quickly so I could dry my clothes. He said he would call and schedule it that day. No call back and no word from Jeremiah since. It’s been over a week and over 8 calls and not once has he called me back to give me any updates. I have never in my life received such poor customer service from an individual. At this point I am ready to just get a refund and go pay more somewhere else so I can actually use what I’ve purchased. I would really like to get either the dryer I paid for or an upgraded model this week. I can not wait another week waiting for Jeremiah to call. I would like this complaint forwarded to the Office of the President. In my opinion you need to fire Jeremiah for damaging your stores reputation. I will never ever buy anything from Sears Outlet again because of the poor customer service I have received. I understand things showing up damaged but to not call someone back over 8 times and to not do anything about the damaged units… very very unsatisfied with my purchase. I’ve filed a complaint with the Better Business Bureau and will be posting my dissatisfaction on social media. Consumers need to be aware of the shady sales tactics and poor customer service running wild in your stores. I hope someone is able to rectify my issue quickly as well as look into who is running these stores. You can reach me at [protected] or Sam.[protected]@gmail.com.

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4:38 am EDT

Sears tune up and front end work on my 2008 chrysler

I brought my car in to get it check and the Sear Auto Center in White Oak, Silver Spring, Maryland told me that I needed my tire rod arm, ball joint, spark plugs, oil gasket and pan needed to be changed. I may not have named all of the things but I have the paperwork for the repairs that I had to pay $1100.00 for to show all that they said they repaired.

They told me that my car would be repaired at 6:00 p.m. that Saturday that I brought it there, which was March 19th. It was not ready until that Sunday and when I picked the car up the front end was loose like it was about to hit the ground. So I turned right around and brought it back to the Sear Auto Center and my son in law and I rode with the repairman in the car and he realize that the front end was loose. My car is not running better it is worse and I would like my car repairs to be done right or give me a refund. I can provide the invoice they gave me for the repairs if I have a email to send it too.

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Update by Carolyn Ayers
Mar 28, 2016 4:51 am EDT

Sear is supposed to be a respectable and reputable company is why I brought my car to this repair shop. The work that was done on my car was unacceptable my car is not running better after paying $1100.00 dollars for repairs. They took my tires off and lost the cap that go on the tires. I want my car to run like it has been properly repaired.

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11:59 pm EDT

Sears repair service and customer service

Repair service for my washer They show up the 24 in the morning then they said they order a part The part was going to be at my home same day in the afternoon They were going to be back in the afternoon to install the part arrived on time but not the technician no call no nothing and me waiting all afternoon for nothing
Call sears next day 25 they 'reschedule my service same day 25
Service from 3PM TO 5PM I check later for updated it was a msj window of arrival from 545 PM to 745PM guest 8 pm call sears they said technician still was going to arrive
Call again 845PM I was told to wait because the arrival window was 745
I reply is almost 9PM they still no here
They said technician will arrive
I reply no not at this time am tired I going to sleep I would like another re schedule for next day 26
They just said the repair or dispatch department was going to contact me
I ask when? They said any moment keep the line clear
Hahahahaha still waiting for that call and never happen
And I bed I will have to wait weeks for another repair appointment
That will be not fair when I had to wait for two afternoons and one evening for nothingWhen I could be doing something else not happy at all

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unhappy in paradise
OFallon, US
Jun 03, 2016 8:24 am EDT

Had repair service appoint for between 8AM and noon. Received a call at 1134 saying he'd be here in 20 minutes. Arrived as expected. Came in, ran a diagnostic program on the machine and then asked to use my bathroom. Had my dog locked in the bathroom so told him sorry. He proceeded to run diagnostics and to clean out the drain. Showed me how I could do it myself when I asked about it. He gets done says his machine is not working to print a paper for signature of services, but all is well and it'll work fine. He leaves. As I hear him starting his van I am loading clothes into the machine. He wasn't at the end of my block yet when I try to start the machine and get the same exact error code that he was called out to fix in the first place! I immediately called the repair hotline and am told by Earla that I will have to reschedule an appointment for another day. Told her this is not acceptable as I have already spent an entire day (1PM by this time) waiting for service that was not recieved. she put a message in to the local service center that I need assistance. Asked to speak to supervisor. Earla snottily replies they'll just tell you the same thing. Asked again for a supervisor. Was put on hold for about 15 minutes and then transferred to another customer service rep (not a supervisor) and started the whole process over. Was told the earliest they could get someone out is between 3-4. OK, fine, but BY 4 because I have a funeral procession this evening. Call [protected] to complain about the entire experience and Roland tells me we've done all we can for you, its the best we can do and I should be satisfied that they are even able to come back out today or I can make an appointment for another day. LOUSY customer service and NOT at all acceptable! Wasted money on Sears' warranty repair contract only to discover that they do not provide repair service evidently. We'll see what happens this afternoon. :(

R
R
Reality101srsly
Vancouver, CA
Jun 03, 2016 8:24 am EDT

chances are your problem happened during the delivery process knocked something loose. Open it up take a look its not very complicated

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J
12:50 pm EDT

Sears repair no shows

I scheduled a repair for fridge and range. The day of the repair (waited several weeks), no one showed up. We spent several hours trying to find out what happened and speaking with offshore people. A supervisor finally told me that the technician said we were not home - a bold lie. I had taken the day off and my wife was also home during those hours.

We rescheduled for more than 2 weeks later and today (March 25) the technician again did not show up.
1. I called and first spoke with a man who said "stay with me", put me on hold and never came back.
2. The woman who came on the line again took all the information and said she wanted to check what happened. She told me the tech called in sick.
3. I asked for a supervisor. She put me on hold for several minutes, then said she was transferring me.
4. I was on hold for several minutes again before a recording came on and disconnected me. The total call was 29 minutes
5. I called the local store and got through to someone who transferred me to Sears Solutions.
6. I went through the entire story and while I was expressing that I wanted to get this to the corporate offices, the person hung up on me.

I will not do business with Sears again and will ensure that the many people I know and can contact will know about this. I WILL use social media to publicize this and if I can, will take Sears to small claims court for my time. It is no wonder that Sears is battling to stay afloat.

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4:34 pm EDT

Sears everything they do

Seems to me that Sears as a retail company is finished. It is difficult if not impossible to shop online at Sears...so many website problems. But then, who'd want to. Check their prices. On just about everything they are higher than the rest, and frequently ridiculously high.

My most recent (and my final one I swear) just happened this month. I ordered parts, Sears sent the wrong parts. Wrong parts, wrong parts numbers, didn't fit, weren't close. They said I could return them but they would not refund the cost of them shipping these wrong parts to me. What?!

I exchanged emails with them, twice. They stopped replying.

Hey Sears...adios!

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11:29 am EDT
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Sears sears optical (poor service / double billed)

Contact Eye Exam 2/6/2016, SALESCHECK #[protected]

1. Poor Service: My wife called two weeks in advance to schedule a contact eye exam for my daughter. My wife gave the gal our insurance information and they quoted us that our copay would be $5. Upon arriving, 20 minutes prior to appointment, no one knew anything about our insurance, or what the copay would be. It took them over an hour to figure everything out as we sat and waited. They stated our portion would be $69 which covered the exam, fit, and follow up, well over the quoted amount when making the appointment.

2. Billing: Not only were we billed $69 for the eye exam, they billed my insurance $69 for the eye exam plus an additional $30 for fit and follow up which we were told was included in our $69 bill. When my explanation of benefits came in the mail from my insurance, it stated we owed $5 for our Copay out of the $69 charged. I tried calling to resolve the issue but the doctor will not return my calls. The front office gal said the doctor can charge anything she wants, which is unacceptable. I did not agree to pay anything other than what my insurance company stated I owe. I am wanting to know how I get my refund of $64 dollars. I believe double billing without patient knowledge is illegal. SALESCHECK #[protected]

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10:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears sears optical (poor service and double billing)

Contact Eye Exam 2/6/2016 - SALESCHECK #[protected]

1. Poor Service; My wife called two weeks in advance to schedule a contact eye exam for my daughter. My wife gave the gal our insurance information and they quoted us that our copay would be $5. Upon arriving, 20 minutes prior to the appointment, no one knew anything about our insurance and what our cost would be. It took over an hour for them to figure everything out and stated our portion would be $69 which covered the exam, fit, and follow up, well over the quoted amount when making the appointment.

2. Billing; Not only were we billed $69, they billed my insurance $69 plus an additional $30 for fit and follow up which we were told was included in our $69 bill. When my explanation of benefits came in the mail from my insurance, it stated we owed $5 for our Copay out of the $69 charged. I tried calling to resolve the issue but the doctor will not return my calls. The front office gal said the doctor can charge anything she wants, which is unacceptable. I did not agree to pay anything other than what my insurance company stated I owe. I am wanting to know how I get my refund of $64 dollars as the insurance company has already paid them. I believe it's illegal to double bill a patient, especially without patient knowledge. SALESCHECK #[protected]

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1:16 pm EDT
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Sears amana range complaint # 4056293

I have been having an issue smelling gas coming from my Amana range since February 2015.
I have made several appointments and with no satisfaction. February 2015 I called with the complaint of gas smell, they put in the system that it was a routine check when the it was the gas smell, (they also put in the order the wrong oven/range) they changed the burner. Start smelling gas again so-called December 10th2015 they changed the igniter. Start smelling gas again In January, called 911 as I just knew it was not the “fixed stove”. They disconnected the stove as the gas smell was so horrible (they actually said", get rid of the stove".) We called our gas company, National Grid, the same day. They did not find any leak from their equipment or the flex hose (they turned it on) but warned us of the danger of keeping the gas on not knowing where leak was/is coming from, they turned it back off.
Called Sears back and tech came out on January 29th and tightened something on the back of the stove. Smelled gas again and the tech came out on February 3rd 18 23rd, 2016. After the tech showed us and his trainee that the leak was coming from "the regulator, ” he put on receipt that it was the flex hose. I called to dispute his lie and a tech came out on March 2, 2016, not quite sure of that date, and tightened the Regulator. Smelled gas again, call National Grid, they “RED TAG” the stove and on March 8th another tech came out on March 10th and order a part (regulator).
That is over 4 “attempts” to fix my stove/range. This is very dangerous, nerve racking and scary. My tenants have been without a stove/range for two months on and off. This is totally unacceptable. I have contacted (several times) the escalation manager, Samantha and Tiana from North Carolina and they were not helpful, accommodating or understanding. I guess this behavior is/was because they are the highest authority, and they felt and or feel that can handle things the way they want. She is not counting when the tech came out and lied because he did not do anything. My contract states that after the 4th attempt, it must be replaced. It does not state if a tech comes out and lies and does not do anything. Tiana told me that she was the highest manager and that I had to contact you. I have several Master protection agreements and have never experienced such DISSATIFACTION with this contract or any Company that I have ever had to deal with. I have spoken with several people telling them of this experience and they too are Shocked of this Customer Service experience. I am contacting you for an immediate resolution to this issue. I will be contacting my lawyer by end of business today if I do not hear from your office, The Executive member relation department

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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