Complaint Rating:

Company information:
Sears
United States

I baught Sears repair service plan so they can fic my washer when it brakes and they do regular meintence.

When my washer start leaking, i call sears service, they tolled me that that they can also do meintence on my dryer for additional 40$ . I said ok thats fine. I need my dryer to be checked out any way.

Repair guy came 1 1/2 hr later then original 5 hrs time slot. I took time offf from work so I can be home.
Well repair man had all the material to fic my washer but the person who took my work order screwed up on service order. It was created shuch awy that repair man can only do meintence of dryer which is not part of the contract(I am paying out of pocket 40$) and the washer that was part of my meintence contract he can not do it becuase they way work prder was writen(I guess they are two keen to sell additional serivces when you call for services and they coudl careless abotu my original proble.) As a results of this they guy left my home with out fixign the owasher. when he I called the customer service they says they can not do anythign about it. I have to call again and make another appointment (yet I have to week another few weeks).

I am very disappointment by the scam that run by Sears that they can not provide srvice that they promise.
The manager and customer servuce were very rude. They don't even want to reembursed me for their mistakes.