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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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6:21 pm EDT
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Sears terrible and rude service tech

The tech sent to repair my freezer did not call ahead like I was told he would. He was very rude did not talk at all to tell me what he was doing or what was wrong with my refrigerator. He was looking around my house the whole time he was there and it made me feel very uncomfortable. Always watching too see if I was watching him. He took a personal phone call while making the repair. I would prefer this tech not make any service calls to me in the future.

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Kljohnson
Topeka, US
May 09, 2015 2:10 pm EDT

Yesterday a Sears tech came to my home and was very friendly, polite and seemed knowledgeable. He ended up putting a new heating element in my dryer. (he even showed me how the other one was broke) Since I have a maintenance agreement, It only cost me $65.00 ...I gave him a WELL DESERVED positive review as when he left it WAS actually running. However, only 2 hours later It had stopped working...I immediately called the 1-800 number. I could barely understand the person on the other line except that they said to call back the next day. My husband called the next day and they got a DIFFERENT tech sent out. Although I'm pleased they promptly sent someone out...he's here right now & he's unbelievable RUDE! I have NEVER in all my life, EVER HAD ANYONE in my home, to service something act this way! According to him...he said he didn't see me as having a maintenance agreement and it was a "collect"...I told him " yes we do & someone was just here yesterday to repair my dryer"... He was VERY argumentative. He also made rude remarks after my daughter inlaw and grandchild left t& said she looked awfully young" (to have a baby)...he was sarcastic about my husbands answering machine voice message...he even had trouble opening my front load dryer! There's nothing wrong with the door! When he was arguing with me over me having a maintenance agreement, he said " well if you had a receipt from yesterday"... I said "I DO"... And he said "well I asked you for that before"... I said " no you didn't!" And he continued to argue with me about it...EVEN AFTER I HANDED HIM THE RECIEPT! He dissapeared to his truck for 25 min. Came in...handed me back my receipt and said " thanks" as he walked out the door! -----soooooo-----no explanation...no computer to sign...and no offer for me to "Review/Comment" @ his service! First tech was great---second tech-deserves a serious reprimand! NOT A GOOD representation for the company! I wouldn't ever get a contract again if this is they type of person that would come to my home.

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12:44 pm EDT
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Sears delivery disaster

My 72 year old mother recently purchased a freezer from Sears.com. The delivery was scheduled for a Tuesday at 5:45 pm. The delivery department called around 5:00 and said that there was a delay and they would be at our home by 7:15 pm. Things do happen, so we just waited. And waited. And waited.
By 8:00 pm, my mother was calling the delivery department every 15 minutes to try to get an update. They could tell us nothing.
Finally, the truck pulled in at 9:15 pm!
The driver came in to see where the freezer was going, and then the trouble began. He was complaining about being up since 4 in the morning, and it was raining, and blah...blah...blah!
My mother interrupted and said she really didn't care, she just wanted her freezer. He continued to complain. She again asked for her freezer, and he said - "If you want your freezer, you better be nice to me."
My mother was furious, needless to say, and told him to get her freezer NOW.
He walked out of the garage, told the other person on the truck to put it back, he wasn't delivering it. When I asked him what was going on, he said "I won't be verbally abused - she cursed at me, and I'm leaving." Then they drove off.
We tried for the next hour to get a manager at the delivery department on the phone - the reps answering the phone would apologize, but then put us on hold - moments later we were magically disconnected. This occurred 6 times!
I finally got ahold of corporate on Wednesday. They got me to a manager, and while he was shocked, he had no solution to offer us - they would reschedule the delivery for NEXT week, and they would make sure a different team came to deliver the freezer. My mother cancelled the order.
Obviously, Sears feels it does not need customers anymore. I know neither of us will ever deal with them again!

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Update by Lorrilynne
May 21, 2010 12:07 pm EDT

Thank You for the offer Brian, but someone else has contacted my mother and resolved the situation to her satisfaction.

Update by Lorrilynne
May 19, 2010 2:34 pm EDT

NO - HE claimed she cursed, which she never did. As I said, she simply said NOW - when did that become a curse?

Update by Lorrilynne
May 19, 2010 2:25 pm EDT

Too bad you didn't read the complaint - my mother DID NOT abuse this guy - he threatened her.

She has to listen to him ranting on, but is not allowed to expect him to do his JOB?

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Tracy Champion-McNew
, US
Jul 24, 2015 12:12 pm EDT

Dear Sears,
On July 17th 2015, we purchased a bed from you. Our dream mattress and the adjustable base, the one with lights and speakers. It was suppose to be delivered today, but you have lost my mattress and found it, but it wont be delivered until next month! I received a call last night confirming that my base would be here between 11:30am and 1:30pm. At 8:30am the morning of delivery I received a call stating that my base was not able to be delivered because it wasn't there, then informed that my order had been canceled. Then I received a call that my order will be delivered today, by a personal vehicle in the back of a workers truck, in the pouring rain. Sear you guaranteed me, that the bed would be here today! I have had nothing but issues from the start. First your store manager would not sell me the base because I wouldn't buy a icomfort mattress, when she seen I was wiling to walk away. Another associate stepped in, and sold me the products I wanted. It took 4 hours to buy a bed from the Valley Hills Mall in Hickory, NC. There you said you guaranteed on-time delivery. Today is delivery day, and your store manager Brandy. that I spoke with this morning, informed me that this is my fault that you {sears} was no way at fault and placed blame to other companies you deal with. I did not buy my bed from another company. I bought it from you! Sears, my mattress is one thing, but do you not feel, that delivering a electronic item in the rain is a bad idea? Your call center worker Felisha seems to believe that I am jumping the gun. I am wondering who do you place blame on? Am I at fault for your delivery? Further more if my base is delivered in the back of a personal vehicle, I will not only take pictures, but there will also be video to go with it! Here is a list of people I have contacted, and hold times. Susan - Home Delivery- 2 hours Greensboro NC, Neal, call center 1 hour, Jacob call center 7 hours then hung up on. Malla in store at Valley Hills Mall, Hickory NC, Ivy call center, Ray call center and hung up. Carol in store Valley Hills Mall, Hickory NC, Brandy - Store Manager, in store Valley Hills Mall, Hickory NC. Felisha corporate call center, feels I am jumping the gun. Now sears I am asking you to please correct the problem! Because I trusted Sears to do what they said now a U.S. Soldier and his wife will sleep in the floor or a month or until you decide to find our mattress. Thank you for listening ... The McNew Family!

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Donga
Mississauga, CA
Jul 19, 2011 7:52 pm EDT

I totaly agree with you Lorri. I had sears send me three different teams to deliver my washer and dryer and everytime they show up to my door they just complain about how tired they are and they demand to drop off the appliances outside my garage as it is unsafe to go inside. what a joke. and when I asked nicely how can it be unsafe to go inside my house they start swearing the f word in front of my kids and tell me i have to reschedule, 3 attemps .. and always get an ignorant idiot that don't know what respect means.

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Abalone
, JP
Feb 01, 2011 2:28 am EST
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MOVED ON, away from bullies like you!

No one is stalking you, or your aliases .

Just watch watching etc...

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Abalone
, JP
Feb 01, 2011 2:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

The lady doesn't need your precious advice to move on: SHE HAS

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Abalone
, JP
Jan 31, 2011 10:04 am EST
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Hi, Lorrilynne, though it happened long ago, it is comforting to read that your mother could get satisfaction after such a nasty experience.

AND congratulations for not allowing Stealth Pilot to treat you as a pushover.

If you take the time to read his 77 pages you will understand that this psycho, (and his aliases) IS complaints board's on duty buffoon.

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internalvoice
Piedmo, US
Aug 30, 2010 5:44 pm EDT
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To LorriLynne,
Just reading your complaint, I can't say that the delivery person was right. I have found that in my experience delivery personnel should give the customer what they want: if they want a slight conversation, give it to them. If they just want their stuff without a word, give it to them. I can say that I would have called ahead and explained the situation and asked if she would want the freezer delivered the next day. But I can also say that Sears really stinks at scheduling. Their system is seriously flawed, and this makes it harder on customers and delivery personnel. Unfortunately, Sears is all too often reactive instead of proactive. You see how quickly you got an apology, but how many calls did she get BEFORE the late hour of delivery became an issue? How many people called her and let her know what was going on BEFORE she was so frustrated that she could burst? I will not be verbally abused on the job either, however, if I bring the emotions from a customer on by my own negligent actions, I deal with them by apologizing and trying my best to do a good job. But Sears, Sears Corporate, and Customer Service have more of a "bird's eye view" when it comes to problems that might arise. So they are the first defense, yet they rarely act. While I cannot condone the conduct of this delivery driver, I also can't blame him for being frustrated. I also allow room for two sides of the story. But all in all, customers are not the only ones that are frustrated with the "Sears system" and rest assured, the more people that voice their opinions, and the more corporate people that read these words, maybe things will change. Please give my best to your mother and I sincerely hope that she found a good freezer.

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5:44 pm EDT

Sears sears is the absolute worst place to buy appliances ever

Sears is the absolute worst place to buy appliances ever! The installation was horrible, they put a dent in my new refrigerator, didn't install the water filter and the water leaked all over the place. Then after a month everything started going haywire. Light went out, stopped cooling. I had to pay even when it was under the one year warrenty. Then when the warrenty expired, and I didn't buy another warrenty, I called and was asking questions over the phone and no one helped me. The repair guy came out and told me it would be 69 dollars he did not even touch my refrig and charged me 90. Still doesn't work, and they will not give me a refund for the "no service" they performed. Overall sears sucks, I would never buy a product from them. Especially kenmore's. And the guy named jason, who was too ashamed to give me his last name was really is an #!

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R1dley
, US
Jun 03, 2016 8:17 am EDT

I recently had a problem with my Sears ultra wash dishwasher. Made an appointment by phone to have someone come and repair it. They called me to let me know of a $65. Minimum trip charge, which I authorized. The service man arrived on the time promised. Looked at the problem and made a couple of tests. He then pulled out a laptop computer and looked up a part. He determined that a small circuit board (processor) was the problem. He then informed me that the cost of this little circuit board was going to be $308.00 PLUS labor! I said" You know, and I know that this little part isn't worth $308.00 and he just shrugged his shoulders. I showed him the door. The cost of this dish washer NEW was about $450. How can these "Rip-off Thieves" continue in business when they blatantly pull this kind of stuff? I was LIVID and I stopped back at the Sears store soon after to inform the salesman that I bought it from that he has seen the last of me. What I should have asked the repairman is why he doesn't wear a MASK when he works...

Valerie
Valerie
, US
Jun 03, 2016 8:17 am EDT

On May 17, 2008 I ordered many items including a bed foundation for a friend who relocated to Austin, TX. Everything was delivered via UPS except the foundation, because it is a bulky item.

The delivery was scheduled for May 27th, a delivery person called myself and my friend in Austin, the morning of, to confirm delivery. There was no delivery and it was rescheduled for the next day, because they claimed no one was home. Again, there was no delivery the 28th. The person receiving the foundation then called the delivery company who stated that the foundation had been delivered. After being informed of the mistake, the company stated that they would get back to my friend in Austin, and never did.

Therefore, I, the billing party, contacted Sears.com at MINIMUM 11 times since June 8th and August 18th, according to my phone records. Where I was given the run around, transferred from department to department, and at times hung up on. I talked to so many representatives and delivery specialists, but NEVER ONCE received an e-mail or a call stating that they were further investigating my case. At one point, one representative gave be a reimbursement of the item, and when I called back for the reimbursement of the delivery charge, they retracted the entire reimbursement. They acted like I was trying to get a free foundation! I had supposedly: 3 Ship Confirms and 3 Manifests to further investigate my delivery.

The last straw was when, number 1, the representatives began saying they couldn't see my order on the computer anymore because it had been over 45 days, and to basically forget about it. Number 2, the representatives couldn't even transfer me to somewhere in sears.com to file a direct complaint. I got the repairs and restoration department instead!

Consequently I had to buy an entire bed from JC Penney (which got there). Eventually, through another review online, I found out that they may respond if a complaint is filed with the Better Business Bureau. So I filed a complaint on 8/18/08, received an apologetic phone call on 8/22/08, as well as my entire reimbursement. While I NEVER received a written apology from Sears nor the countless of HOURS back that I spent on the phone with them, I eventually DID get my money back. I am SO DISGUSTED with Sears.com, that I will NEVER do any business with them again and I am telling EVERYONE I know about this too.

Valerie
Valerie
, US
Jun 03, 2016 8:17 am EDT

We bought our $1, 963.23 stove on 9-12-99, and it has never worked correctly. We have a warranty valid until 3-4-2010. The latest episode began 8-8-08 when Chris, a technician, ordered parts he said we needed. (We have the receipt.) He came again, blaming Sears for the fact that the part didn't get ordered. Sears blamed him. (We also have this receipt.) Finally, my husband called and got the usual runaround, talking with a Tiffany and Joy. Parts were supposed to be ordered 0n 9-10-08. Next, John, another technician, said he would make sure we were taken care of. (We have that receipt as well.) He gave us his cell number (which wasn't valid), had us sign a receipt. At the time, I didn't notice that this receipt was for some woman, Guadalupe, who needed a washer repaired. All technicians say they can see the the liquid in a pan slides to one side, etc. etc. It never gets fixed.

Today, Customer Relations cut me off. I started again and was told that they are not going to cover what the technicians said was needed. I asked what we were getting for our warranty, and she had the gall to say repairs and service. At the least, they should honor the warranty starting now and refund the nine years we've paid for for next to nothing. We will never again shop at Sears. They make their money on warranties and products they don't back.

We are totally disgusted with the treatment and everything that Sears now stands for!

Valerie
Valerie
, US
Jun 03, 2016 8:17 am EDT

I have a problem with my slide in range. After the cleaning cycle the door locked, displayed error message F-60. I called 1800 4myhome as listed in the owners manual. I got disconnected, placed on hold, transferred to several different people where I had to start again from the beginning. We disconnected the stove re plugged it in and got a new error F-11. Put on hold again. A totally different person on the phone again. Was told that I was on the list for cancellation. Never did a service rep give me a time or day for a definitive appointment. The service department is completely unorganized and in no way should I have to be put through so many loops to get my oven door open. Usually it is expected that the repair department be proficient at their job, but I guess not at Sears. Now I have no oven to use and no explanation for this. I am highly disappointed in the service I received. I know for sure that as soon as my range is fixed I will be selling these products and not making any further purchases at Sears/Kmart for any big ticket items that I may need in the future.

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Vicky
, US
Jun 03, 2016 8:17 am EDT

I happened to notice a T.V. on sale at Sears and thought it would make a good Fathers Day gift. I live in Montgomery, IL thus calling my local Sears stores located in Aurora and Plano to inquire about stock on this item. Both were sold out. That being said I called Sears in St. Charles, Which is 45mins away. I asked to be transfer to T.V. department and after being told that they did have it in stock I asked if it could be placed on hold for me. The sales associate informed me the only way it was possible was to purchase it over the phone. Which I did, then was giving a confirmation number and told to go to merchandise pick-up for my purchase. Once I arrived at merchandise pick-up I was told they had no history of my transaction and I needed to talk to a sale associate who also couldn't find anything. I was then taking to talk to store manager and only at this time was I told that my original call was transferred to Sears online and not the actual store department. Therefore there was no transaction history at their store and was told I had to wait 4 to 8 hour before it would be in their system to be released to me. Mind you it took me 45mins to get there, so I asked the store manager if she could just confirm that the purchase was make and allow me to receive the T.V. I already paid for. Her response was there wasn't anything she could do. My husband then asked if she could have them just terminate the original order and we would purchase it directly from the store. She had it cancelled and notified us that our credit card would be reimbursed within 24 to 48 hours three days have passed and still no reimbursement. I was given a 1-800 number to call which is Sears National Customer Relations and was told by N. C. R. they can't do anything for me to call Sears online customer service. I did and was then told that it would take 5 to 7 business day for reimbursement to post on my account because a Sears credit card wasn't used. Their online associate proceeded to tell me to "look at it as a learning experience and maybe next time I should ask if I'm speaking to someone that is physically at the store". After that had been said I called N. C. R. again asked for district manager name and a number I could get a hold of him. At that time a person by the name James identifying himself as a case manager said they couldn't give that information and ask about the situation. I informed James of what was going on to which he reply im sorry of our employees choose of words but still can't give out that information. I hope this some how reaches him not only to resolve my problem but foremost to inform him how their company is being operated.

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Antony
, US
Jun 03, 2016 8:17 am EDT

We bought a new air conditioner/furnace in January 2007. By October, the installer had to come out, as the air conditioning unit was leaking water onto the floor by the air filter and the fan was blowing it onto the control board. They thought the problem was a clogged drain pipe going out of the house, so they re-angled the drain pipe and they had to replace the control board as it had gotten wet. By the way, they charged us for the control board, which I found out from another tech that came out to look at our unit that they shouldn’t have. It was covered under our warranty. It also put a strain on the compressor motor, but thankfully, that didn’t need to be replaced as we caught it in time. In April of 2008, the air conditioner unit started leaking water again onto the air filter and straining the compressor motor. We turned it off immediately after hearing the motor straining and my husband looked into the unit and heard and saw water leaking from the back of the unit, near the drip pan. We again called Sears to set up an appointment to have someone come out. Sears responded immediately, BUT sent a tech to our house that said they couldn’t work on our unit because the duct work was in the way, and he was not certified to remove it. By the way, he was very nice and didn’t charge us for his time, which I understand, he could have. The original installer used our existing duct work when he installed our new air conditioning/furnace. I have tried numerous times to schedule the installer to come back out to our home and fix this problem. They all said that they were faxing over a work order to the installer (Halls) and that they (Halls) would call us within 24 hours to schedule with us. Since May 28, no one has contacted us. We even called Halls, and they say they have never received the order. When the problem started our unit was under 1-year-old. Now it’s getting into the “over 1-year-period” and no one seems to want to take responsibility and help us out. They have given us the run-around, quite frankly, we are “pissed” We are tired of being told we have to call different numbers because of the age of our air conditioner. By the time we get any help, our warranty will be expired!

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Tubal
3275 S 4300 W, US
Jun 03, 2016 8:17 am EDT

Has nothing to do with the repairman. Sounds like he actually did a pretty good job. He arrived promptly, diagnosed the problem promptly, and gave you a price of the new part.

The repairmen don't set the prices on parts, or the labor for that matter.

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12:32 pm EDT
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Sears replacement of a lemon fridge

I bought a GE Profile fridge in 6/2008. From the get go we had issues with it not staying cold, spikes in temp in both the fridge and freezer, and occasional frost on the food in the freezer. GE came out twice, and Sears 7 times from the time I bought it until 5/2010. Right before the year warranty was up I complained to Sears that they still hadn't fixed the fridge, the problem was still occurring, and they said they'd extend my warranty another year free of charge (until 6/2010).

Well, last week the Sears repair man came and deemed the fridge unrepairable as the cabinet (structure) of the fridge was bent and not level, so we'd never get a solid seal. This was the root cause of all of our problems (fridge running all the time, shutting off completely, spikes in temp, and frost on food). I'm told by the repair man and someone at "OneSource" that Sears will call me with a "code" to take to the store which will enable me to pick out a new model of comparable features.

I have a french door bottom freezer, stainless, 25 cu ft, with water in the door, GE Profile that was in the low $2K range when we bought it. The comparable model today is $2, 200. They made it clear before they called me with the "code" that it didn't matter what I paid ($1, 000 or $5, 000), that it would be replaced with a comparable model if that model sold for $2, 200. So I got the call yesterday with my "code" and the news that they're maxing my replacement credit at $1, 500. So they want me to pay another $700 to make myself whole when it's clear that I had a defective product from the word GO that THEY couldn't diagnose until nearly 2 years later. This is all aside from the fact that we've discarded at least $500 in food because of these problems.

Does anyone have the hotline number to the head honcho in Chicago!? This is unacceptable and my local store won't do anything for me.

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7:01 pm EDT
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Sears sears.com's customer service is awful

Sears .com's customer service is awful. 6 people, 4 hours, 3 automated lines, over 4 days, and still haven't been able to complete a $1K purchase of a washer/dryer. It's complicated to complete a split transaction on Sears.com. Gift Card & Credit Card has thrown them off. And each time I call I get a different answer as to WHEN the Gift Card, that they zeroed out mistakenly, will be filled again. I will NEVER buy from Sears again. I highly suggest others avoid them, as well.

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Sears Employee
Sebring, US
Feb 16, 2011 7:46 pm EST
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Dealing with Sears is very simple, for those with brains. BMX'er, take your 16 year old troll potty mouth someplace else.

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80'sBMX'er
Millington, US
Nov 10, 2010 1:50 am EST

Brian J.

You are so full of ###... there is nothing simple about dealing with Sears and their deplorable customer service departments. Give if a ###ing rest, already!

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80'sBMX'er
Millington, US
May 17, 2010 9:34 pm EDT

I worked for one of the Sears distribution centers and I know all about their poor senior management and customer service. I truly hope this company this company goes under one these days! ### Sears!

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Michael79
Fairfax, US
May 17, 2010 7:10 pm EDT

Thanks for sharing your experience with Sears, I will try to avoid them.

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6:19 am EDT
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Sears cheating my money & incompetent set up

Order#: [protected]

To start, the whole set up of the website for international orders is horrific. They do not outline the shipping costs upfront but only add it on at the end when you submit the order. They insist on billing you in your own local currency. The shippng logistics is bad & shipping costs are horrifically high - highest from my experience for online shopping. The website is slow & when you add something to shopping cart, you have to go back to the general menu & not where you were browsing last.

Anyway, I ordered goods in Feb. Total about 17 items. Items were shipped one by one or two by two. So after more than a month, I still had not received all the items from their intermittent shipments & all the shipping notices they sent me were not the items I received anyway. Then I had to chase up on outstanding items, total about 9 of them at the time. Then only then were they intermittently shipped to me again. By the end of 2months+, still there were 2 items missing. Went through a whole range of communications including me having to call long distance then they said they would refund me the missing two items. This is 2.5mths after my order. Sears then refunds me in US$. But when they billed me they insisted on charging me in HK$ at an extremely high exchange rate. Then they refund me in US$ & use the credit card co.'s exisitng exchange rate which was less than what Sears originally charged me. So they can make gains? what about me? Why should I lose out because of their screw up & their tactic of refunding me in another currency than they billed so they can take advantage of them having charged me at a higher exchange rate? So ridiculous.
I am lost for how to get my money back, let alone any compensation for all the grief they have cause d& how I could not give away any of the presents I had bought for friend's New born babies etc since the shipment was so late & missing items.

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edwardsanixameli
New York, US
May 15, 2010 6:36 am EDT
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Where can I apply to Sears online?
I've tried their website and Google. I can't seem to find a simple application online for Sears. Does anyone know what website I can go to just to apply?

http://maxxshredder.net

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1:33 pm EDT
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Sears delivery of scratched and dented refrigerator

On 5/3/10 a delivery of a refrigerator was done to our home. The warehouse is located in Kingston NH and we cannot believe the gross negligence taken by these people. The delivery men opened the box and the refrigerator had several dents and scratches on the doors and handles. These had to be noticed by the warehouse personnel as the product was re-boxed for delivery. I feel that some kind of compensation for my trouble (a gift card or no charge for delivery would be nice). Apologies are not good should not have happened in first place.

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Sears employement

Hello,

I was a former worker for Sears. I worked for Sears from September 2006 to January 2009. I was a salesmen in the hardware department for all those years and I have numerous stories of this single store.

Racism:
Sears, after my second year, hired a new ASM (Assissant Store Manager) for Softlines (clothing section); she was African-American. She needed someone to pick up all the baskets outside. She called me and an African-American girl. The girl SCREAMED at her about she's not going to do that, so she let her go. I gave the same speech and she said "No, YOUR going to do it". I passed it onto my manager AND Human Resources, nothing was filed, the HR was African-American as well.

Drugs/Sex/Adultery:
My first manager would have parties at one of the other co-workers homes, we (all the other salesmen) were invitied. When we all arrvied, our manager was already drunk. When we were all talking, a younger female co-worker and him came out of the dark alley, my manager was married but she did not go to the party. Later on that night he invitied me and some other workers to a party. I declined to go to the party. My friend told me the story: At the party, he began smoking marijuana and further drinking. He tried to call on the same co-worker he came out of the alley with.

Adultery II:
When I was in my manager's office I and another coworker looked in his briefcase for pens. What we found was numerous letters sent to the store from a woman who knew our manager. She wrote about how "she was to lay by a fire with him" and can't wait "for him to visit her in GA".

Dangerous Enviroment:
When I moved to a new position, MCA (a stocker), I worked in the back of the store. Where I worked, was a 2x4 piece of lumbr filed with RUSTED NAILS that HANGED ABOVE MY HEAD. I contacted my store manager numerous times with his reply beig "that's a eletrical problem and needs an electrican" it was never fixed.

Warranties:
All of the expensive products of Sears sell a warranty. In short, their garbage. The warranites worked like this, buy a warranty for a hgh price that delivered the same as the manufactor one did, except it was one year longer; such a great scam! If you lawnmower was broken, warranty or not, were PILED in the back. It would take MONTHS before you mower was even sent to the repair. Then MONTHS would pass before that would arrive back. Average repair speed (according to the worker who sent them to repair) was 4 months, the season is over by the time you recieve it.

Products:
All the products are garbage. I would sell around 6, 000 dollars in a day, half will I GARRANTEED IT would come back in ONE WEEK. All of the electrical products were made in China, even CRAFTSMAN. THe lawnmowers were horrific, they would break and were terribly assembled. THe weedwachers were trash, they'd had 2 cycle engines that would shut down in one cutting. We'd sold used mowers (which were the ones that came back that broke) outside. They would on a daily basis would be broken in the pen and SOLD as if it was a WORKING mower; another scam! To top it off, the manager would make us sell WARRANTIES on these broken mowers, I guess so they can't return it for a refund so they have to wait for it to be repaired.

Incompenet Managers:
Store Manager: He was the worst of the bunch. He was indoctrined with the idea that Sears was the greatest store in the country. He would make us go to meetings at 6am on Sundays to watch videos. He believed that, if we were forced to watch these videos we'd sell more warranties. He'd tried to set up a system to make people to come to work more often, it was ascare tactic that didn't work. One of my co-workers would not come to work, 2 or 3 times a day without an excuse, and still worked there.

ASM for Softlines: The same as stated before, was uneducated. She would sit in her office and do nothing, then yell at her workers for organizing the products to the blue print, her job is to make them. The reason why they didn't make it to the blue-print was because she DID NOT MAKE THE BLUE-PRINTS IN HER OFFICE.

LP (Loss Prevention) Manager: I've watched three people become the LP Manager for the store. All were incompenet. They all believed they were police officers, yet they were not even mall cop status. They'd carry handcuffs on them, even though THEY NOT ALLOWED TO DO SO. One got fired for mistakely trying to ARREST an innocent person, that's right he tried to handcuff an innocent person. They'd in conclusion were the facist police for the store, trying to find someone stealing empolyee and customer alike.

Why I lost my job:
This is the worst on my stores. In short Sears stopped giving me hours and released me off payroll; that means Im unemployed. After a month of job seeking (during the begining of the recession) I filed for unempolyment. After three months of unemployement, they filed for an appeal. So we had to go to court: If I won I'd keep all the money I collected, if I lost I'd have to pay back the 1800 dollars.

The cort included me versus my NEW manager (this one was very compenet was was extremely underpaid for his experience) and the same Store Manager. The store manager did all the questioning and stated that "a worker is not unemployed if we, Sears, stop giving them hours". I replied that if that's true then why did they take me off payroll, the judge was astounded that my store manager FORGOT that part, my store manager said that it must have been "a miscommunication" between my manager and I. THe judge asked for my information from Sears (it included how much I was paid, what was my job position and how long I worked there). The store manager DID NOT HAVE ANY OF THAT INFORMATION, so I had to tell the court all the information. Conclusion: I recieved a letter in the mail saying I won the court hearing, what a surpise right?

Thank You.

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Update by NOLA777
May 09, 2010 5:53 pm EDT

Your right, of coure. You wrote a complaint about how Santa did not give you what you want for Christmas, cannot spell simple English words and cannot understand the difference between appalled and appauled, but I'm the child. Have your two cents, have a great day. :)

Update by NOLA777
May 09, 2010 1:50 pm EDT

Of course, sure it is. Know what's better? Could you explain to me "what way" I want things?

Update by NOLA777
May 09, 2010 4:30 am EDT

You see, I'd try to understand your views but I noticed all you do is go to different people's complaints and insult and mock them. It looks like you recieve a form of euphoria off of making balant lies and insults. I have no reason to lie, but you do. You went on 15 compliants to insult them, yet YOUR ONLY A CHILD (according to your own complaints) and cannot perceive your own thoughts. You stating that you understand my state's law (which you do not, handcuffs cannot be used on innocent people who don't resist like my story says), lack the logic to comprehend the sentence "I won the case" and believe I am a six year old selling lawn and tool equipment while being able to appear as my own laywer in court? I feel sorry for you, may one day you'll be able to recongize that your not hurting or offending anyone, but yourself.

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sears sucks 01
, US
Jan 11, 2011 11:36 pm EST

I completely agree Sears sucks! I go through multiple workers and managers and im suprised i stayed there as long as i did. The store is ridiculous my main two managers are lazy and sit in the office together chatting 90% of the time and make those under them do everything! the softlines manager is lazy loud and rude she sits down in the office when shes the main manager she blasts rap and is singing and dancing. And we had a psycho HR assistant who wrote us up for the dumbest things like when the person giving breaks would come late and i got written up many times for taking my lunch "too late" as if i had any control over when i get my lunch. Sears is [censored] they treat their workers like crap then wonder why they dont try as hard. hm dumb company to work for.

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Sears South Park
San Antonio, US
May 10, 2010 12:19 am EDT

Sounds like you spent a lot of time in other people's business instead of working. Good Job Sears for letting this guy go...you all need productive people not nosey and bitter people!

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Trevor is now a proud father a baby boy
Markham, CA
May 10, 2010 12:18 am EDT
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Before we go around accusing each other about what LP's can and can't do. Remember, the internet is worldwide. Whether(or Weather as Irish would probably spell it) they are allowed to carry handcuffs or not varies from country to country, even from state to state, provience to provience. At the Wal-mart(Canada) I work at LP do carry handcuffs but they only handcuff criminals who resist, or children whose parents have asked their child be handcuffed to give them a scare. I have talked to them and they said they can only handcuff children if their parents request this to give the child a scare. Here we do call them security and LP. I guess it varies from experience and training of what they are allowed to do as well.

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dia3766
, BJ
May 09, 2010 9:52 am EDT

Sounds like you are just bitter that you can't get your own way and are now airing dirty laundry in retaliation

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Sears poor quality pain

I always bought Sears Easy Living paint and bragged about it to everyone.

I recently bought ceiling paint, wall paint and semi-gloss for woodwork.

The wall paint was fine.

However, the ceiling paint was thick like paste and took a whole gallon to cover an approximately 12 x 15 ceiling.

The semi-gloss did not shine at all. I had to put on 3 coats to get it to look decent.

What's up with the paint?

Linda Grasso

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Sears store manager racist

i am writing to let you know what is going on at sears.The store manager who is name jose paez.he is a racist man.he does not like black people, he treat them like a dog..that is not good for the store.he yell at people any how..he has not respect for other..he repects only the white and gay people like him..if that continue, the store is gonna lose a lot of people, and customers

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Update by akeem234
May 11, 2010 3:53 pm EDT

the sears store manager in pompano square mall, Jose Paez is not competent, he does not know how to talk to people
he does not care for customers problem..That is not good for sears

Update by akeem234
May 08, 2010 9:08 pm EDT

why a boss want to fire you, because you are paging him, when a customer need help? waiting for 1hour and half to come, and mad for that..where is the service..who is he? the store manager at sears in pompano square mall
the man who is the store manager got mad, because, someone was paging to help a customer is name Jose Paez

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wbeck
Pompano Beach, US
May 13, 2010 1:28 pm EDT

Go shop at another store. Maybe you are in the wrong neighborhood. Check your GPS.

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JITENDER NATH RAI
, IN
May 10, 2010 7:24 am EDT

GIRSH BATRA SIR, MAIN APKEY YAHA KAAM KAR TA THA, , , , , , MUJE JABRDASTI RESIGN DENE KE LIYE KHA HAI OR SIR SALRY TAK BHI NHI JAB KI MAINE APKI COMPANY KO APNEY MUTABIK TIK TAK BUISSNES DIYA HAI

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Sears pricing

I have questioned Sears Portrait Studio's pricing on a few previous occasions but just thought it was my imagination because the receipts are not itemized. I have finally have proof that either they "pad" their receipts or that their computers are in real desperation to be replaced.
I went to the photo studio today (Thursday). I am a Smile Saver member and they are kind enough to extend a 20% military discount to me.
I ordered 1- 8x10, 3-5x7 (one enhanced), and ordered a "tender moments collage." The 8x10 is free with my membership, I should receive duplicates of my 5x7's because of BOGO Smile Saver deal, and the "tender moments collage" was also free with a coupon. So I am basically paying for 2 standard 5x7s (@ $14.99 each) and 1 enhanced 5x7 (@ $21.99) for a total of $51.97. With the military discount (20%) it brings my total down to $41.58 before tax. As a smile saver member I do not pay a sitting fee either.
On my receipt is shows that I was charged $49.95 before tax. A $8.37 difference.
Even though I do think that $50 for a total of 8 sheets is a good deal to me, the math just bothers me. I don't even know how it could come to 49.95. This isn't the first time we haven't been able to figure out how they get to their final number, and this time I watched as she put everything into the computer (with the exception of a few moments that I had to find my cellphone). It is almost to the point you have to sit there with a calculator with them to make sure that their isn't some mysterious fee that is charged.

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not-me
Granite City, US
Jun 14, 2010 11:43 am EDT

I work for sears and although I cant speak for what the associate who rang your order out did, I do know that BOGO cannot be combined with ANY other special coupon or discount. Your Military discount cannot be used with BOGO. And you can only use one free offer per sitting.

If you ever have a question on pricing I would ask before you leave. If the associate handling your sale doesnt know what they are doing ask for a manager. If there is not one, there is a District Manager sign in the studio that will have a customer phone number for you to call and leave a message, I promise that they will return your phone call. If for some reason that still does not work, call customer service. They are able to look up the session information and everything that was rung out on the computer that day.

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mutedworlds
Niles, US
May 27, 2010 12:30 pm EDT

I worked at SPS for 2 years. Sometimes newer employees would accidentally charge and extra enhancement charge or something. Usually not on purpose. I would write down what you bought and the price (bring them in if possible) and call them to see when the manager comes in. They can pull up the receipt on their computer (or at least they could when I worked there) and go over what you were charged with you. If there was a discrepancy I'm sure they'd be more than happy to fix it.

I have a lot of respect for SPS because they tried really hard not to screw people over even though the company was bleeding money. They also gave their employees a lot of benefits, like free sheets for christmas, and things for birthdays. We could give our employee discounts to friends and family too without being reprimanded. Studios vary to each other but I feel like if you brought your predicament up to management they would be able to fix this for you.

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budgetconsumer
Mebane, US
May 18, 2010 7:38 am EDT

I believe it is sears policy that you can only use a coupon or the smile savers card, so with the free collage you wouldnt have been able to use the BOGO as well and should have been charged for the 8x10 and all 5x7s

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Sears cancellations of delivery

30 Apr 2010 - Purch LG TV @ Sears, Burlington Cntr, NJ. Delivery was scheduled 3 May. Delivery Co picked up TV from Store on 4 May. They called and rescheduled delivery for 5 May. We agreed. (2nd cancellation delivery) Delivery Co. called again and advised they could not deliver until Sat, 8 May. Each cancellation caused us to cancel our Provider to hook up our Set. Thur, 6 May not available at home from 8:30 AM - 2:00 PM. The Delivery Co . (man named "Vic" had called and left us a msg. We returned his call. Lady answered & advised delivery was set for Sat, 8 May. (Time uncertain) I advised her Sat delivery was unacceptable, (WE WILL NOT BE IN TOWN). I asked to speak to Vic as he implied there was something he could do about the the delivery. Lady said she did not know Vic, nor who her supervisor was. I have been a Sears Customer for over 40 yrs and I have never had such DEPLORABLE SERVICE.

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Sears my first mistake was trying to buy a pair of shoes at your store

I'm not sure who you hire to read this but I don't presume I'll get a response from a company such as yours. At least it'll make me feel a little better to know I had my say. I am from Ottawa, Canada, and on November 27th 2009 I purchased a pair of black shoes at the Sears store located at the downtown Rideau Centre.

I have been long-time Sears customer, but that day I made 3 mistakes which, according to your store policy, are unforgivable. They will also likely result in my not shopping at your stores unless it is to redeem my Sears Mastercard points (after which I will likely cancel the card).

My first mistake was trying to buy a pair of shoes at your store.

My second mistake was thinking they fit me properly while trying them on. Perhaps I should have asked staff for assistance but none were available at the time.

My third mistake was wearing them once after purchase before realizing they were too tight.

Thinking I could get them exchanged for a larger pair, I attempted to explain the situation to your shoes department clerk, she informed me that she would not be taking the shoes back. Her explanation was that the store doesn't take back shoes that have been worn (mind you, I wore them once, and they were NOT damaged at all) it would be bad for business if she exchanged shoes which did not fit the user.

Knowing that the woman was just doing her job, I kept by cool but explained that I was not won over by her explanation - particularly as I had been told I'd have 90 days to return undamaged items as a Sears Mastercard user. To convince me further, she called up her manager who, once again repeated the store policy was not to exchange any shoes if they have been worn.

Realizing the futility of my situation, I left the store with my box of shoes and went home. A very frustrating experience.

Needless to say, I am very disappointed in your policy and not impressed at all by your service.

So... I guess I'll just donate the shoes and go spend my money elsewhere. You got your sale, and you lost a customer. Actually, I'll try and make it more than one by spreading the word!

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Charlene Forey
, US
Nov 16, 2012 3:21 am EST
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I bought a pair of shoes about 4 or 5 years ago. The sole is rotting, crumbling and cracking apart. Not wearable have been worn maybe 10 times. Bought at sears. The bar code is [protected] Bell 77400. I don't have the receipt of purchase. I don't understand how this is happening. I have never had a problem like this before i don't understand. I would like a explanation of this. I like the shoes i would like another pair or repaired or credit for a new pair. I paid 60.00 for them. Thank you Raymond Forey

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Oj Min
, US
Oct 17, 2015 4:54 pm EDT

I bought shoes at Sears and within one month the surface peeled off, Sears sells JUNK !

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Karl Engelke
Graham, US
Apr 03, 2015 9:55 am EDT
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Purchased an elliptical trainer at Sears made by Sole fitness. A couple of broken pieces that renders the product unusable cannot be repaired because technicians will never be available-ever. This is what a Sears service person told me over the phone.

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Yolanda Gutierrez
, US
Feb 15, 2015 2:15 pm EST

I was gonna cook some biscuits, and when I opened the oven door the oven glass door shattered. I cleaned it up
Immediately and placed some glass on the floor so you can see. I also took pictures of the broken glass in the trash.

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phillip kerr
Lynchburg, US
Sep 11, 2011 11:50 pm EDT

I was going to buy a tool box 16 drawer tool box that they didnt hv in stock the guy working said they sold another guy one they day before that was stanless for the price of the other one and wouldnt give me the same option thats not right my name and phone number is [protected] scott kerr

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Ejeffr
Delray, US
Jul 24, 2011 8:33 pm EDT

Bought a new Sear's dishwasher 18 months ago. Model [protected]. Broke for the third time last week. Paid $700 for this unit. Sear's Warrantee support was one if the worst processes I have had to deal with. Beware Sear's quality and support is very low.

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areklett
Danbury, US
Jul 12, 2011 5:46 pm EDT

Sears was paid to install a kenmore stove, they proceeded to install incorrectly and it is over four weeks and the installation has not been completed. They have been here several times.

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gjini
Royal Oak, US
Apr 03, 2011 3:25 am EDT

service department is really bad. after 3 months and several visits from sears tech services my refrigerator is still broken. I do not recommand buying appliances from sears

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Clodder
, US
Mar 31, 2011 6:28 pm EDT

I recently bought a DVD player and it included a $10.00 rebate. The Sears retailer did not provide me with the address to which I am to send the rebate form.

I would appreciate it if you could email me the address.

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Tiwonk
Sumter, US
Mar 19, 2011 12:45 am EDT
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We put a refridgerater on lay away. Paid off layaway early. Now delivery date originally promised no longer possible. No one at Sears seem to care about our dilema. Fridge was on layaway for 3 weeks. How could things go south so fast!

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Sears Warranty / Repair

Yvonne Martinez
7500 Glardon Circle
El Paso, Texas 79915
May 4, 2010
Sears
Customer Service Complaints
P.O. Box 96082
Bellevue WA 98009
To Whom It May Concern:
After being loyal customers my parents have experienced a very disappointing experience with Sears.
My parents purchased a Kenmore stainless steel refrigerator four years ago. They have being experiencing many problems with the refrigerator as of 2009. They contacted Sears in order to have it get checked in many occasions. The following issues have occurred and continue as follows:
The temperature at the bottom will not cool enough to the point that their food becomes spoiled. The refrigerator becomes so warm that the water leaks out to their kitchen floor. The freezer will not work at all to the point that the food will become spoiled. The icemaker will not dispense any ice. The food has been saved for your technicians to look at as to their request. This is very costly for my parents. These issues continue on a daily basis. It seems the refrigerator is not working accordingly. A total of maybe six technicians have checked out the entire refrigerator. All of them have different outcomes. The thermostat is the only part that has been replaced. Two weeks ago a technician was called out again and ordered a new part (motor). The part has arrived and my parents will have to contact Sears in order to schedule another appointment.
This has caused both of my parent allot of distressed and frustration. I myself contacted the company and had no success of any outcome. I left a message to a local Manager regarding this issue on their technicians. They have not been professional at no point in time. They don’t take the time to explain in detail to my parents on their findings. I’m requesting that their refrigerator gets replaced even if we have to pay a difference. My parents are both disabled with much attention needed. My mother was recently diagnosed with a painful disease that has caused her life style to change. This has caused a great interruption on their daily life. I’m hoping that you the Customer Service Complaint can work with us to obtain a new refrigerator for my parents and have a satisfactory resolution for our family and to continue our loyalty with Sears.
Please, call me for any questions regarding this issue at [protected] any day of the week.

Sincerely,
Yvonne Martinez

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6:50 pm EDT

Sears the receipt I printed showed that I was charged twice the amount

I ordered a dryer as a gift at Sears .com. The online form had a box to check if a certainly delivery was possible. I purchased a Kenmore dryer at a higher cost than for comparable dryers because I wanted it delivered as soon as possible. The receipt I printed showed that I was charged twice the amount (a glitch in their system) and "Scheduled Home Delivery" November 29, 2009. When I called today to change the delivery date and correct the error in phone number they had, I was on the phone for nearly an hour and a half (on hold for nearly an hour total), transferred six different times, cut off twice, argued with, told that they could find my order, told my order was held up because of fraud, and finally, told that a representative would do nothing to help me. Finally, I insisted on speaking with a manager who was able to explain that though my credit card was charged, the order had not been processed yet so no delivery was scheduled. She made a note of the correct phone number that is needed to set up the delivery. In addition, she suggested how to follow up on Monday. Why couldn't that simple matter be handled by the first person I talked to? Sears.Com "customer service" is broken! No more shopping there!

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Sears failed repair service

Thursday april 29, a technician was scheduled to come to my residence to repair my garden tractor. 1st the technician didn't notify anyone that he had arrive he immedeately began working on the tractor.

I left not for the technian that the tractor runs fine, but when the blade is engaged the engine chokes out. The technician replaced the ignition switch which had nothing to do with the problem.

When I informed the repair department of what had happened they informed me it would be another 27 days before they could get a tech to me. This is unexceptable!

Why should I have to wait another month to have my lawmore repaired when the tech did not fix it the last time out.

Me personally, my faith in sears, its products and service is below standard. Also, your reps is the customer solutions department to me are a waste of money, because they do nothing.

Please contact me, unless this falls upon death ears.

Walter moore
[protected]
[protected]

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jodklin
, US
Sep 13, 2017 10:17 pm EDT

Sears is no longer the company I recall shopping at when I was a child with my mother. I am a grandmother my recent experience at Sear was the worst. I purchased shoes for my granddaughter, on 8/11/17, I should have read the return policy; however, I did not. JCP, Target and most large store chain have a 90days return policy on shoes, and clothes. On September 9, I tried the shoe on my granddaughter. I realized she would probably only wear them a month. Therefore on 9/13/2017 I attempted to return the school. I had not recalled when I purchased the school, therefore a manager looked up my rewards points then informed me the shoes wear purchased over 30 days and could not be returned. I ask for consideration since it was two days over the policy. I was informed "no". I requested the customer solution department telephone number, what a waste of time -the worst experience. The reps would not allow me to speak with a manager. The rep asked why did not wait to return the shoes. I plan to stop shopping at Sears. I my pay more at other store, however, I plan to shop where consideration is given and I am not looked upon as if I am asking for handouts. The shoe not been worn, they were in the original box and not a clearance item in the store. I have never heard of a manager not have "room" to provide customer satisfaction. I am sick of spending my money in America, however, the customer service reps are outside of America. What is wrong with America.

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TRedden38
, US
Aug 15, 2015 9:52 pm EDT
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I purchased a fridge and a warranty three weeks ago. It didn't work I called and complain for three weeks no one could help me. I finally was able to take off to drive a hour out to the store and complain in person the store manager was too busy to take care of me so Tim the assistant did his best. We were able to reselect a fridge that came on yesterday when it arrive we noticed it had 8 additional dents in it. And our front door was damaged by the delivery team. I refused the fridge they let it anyway we call the store they couldn't help now Im at my breaking point. And I am filing a claim at court on Monday. Because this has been the worst service ever.

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Sears treated like crap in job interview

I applied for a job for sears I applied to work in the shoe department I had no experience in it but I'am a quick learner and could have proformed the job. Well during my interview I was treated in an unprofessionaly manner and I highly think it was wrong of them instead of one person doing the interview there were two. Well I have a high case of anxiety but after a little bit I'am fine well I guess they could see the anxiety and instantly decided I couldn't do the job they talked about me to one another infront of me and laughed about me infront of me as if I wasn't in the room. I wanted to tell them off really but I really needed the job so I kept my cool and answered all their questions that they needed to know.A day or so later I was informed that they didn't believe I could do the shoe department because I didn't have any experience in it. They also stated that they had cashier jobs open but they didn't think I was mentally stable enough to proform the job even though I have had cashiering experience. I just thought I would bring this to your intention. although the woman who treated me like this no longer works there. Many have spoken negative thoughts on their experience on trying to be employeed by sears.

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Sears service appointments

We have a maintenance agreement that covers annual servicing for the central air conditioner we purchased from Sears. This was included in the purchase price. Beginning with the first year and subsequent years this service has been a disaster. We call every spring to set up an appointment and EVERY time no-one shows for the first appointment we schedule. We of course have to take time off from work and be available from 8Am - 5PM! When we call(they've never called us) to ask why no-one shows we have gotten a variety of answers i.e. there were no available techs, someone (but they never know who or when) cancelled the appointment etc. They take no responsibility for this. This year we even saved the voice message of them confirming the appointment for today that we received yesterday and again they claim someone cancelled the appointment. The supervisors are of no help. Sears is always more than eager to market these service plans but then do everything to prevent you from using them. Would like to know if this is a common problem.

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10:16 pm EDT

Sears I have so many bad things to say about sears home service that I can't even write it all

I have so many bad things to say about sears home service that I can't even write it all. Too many repair appointments with service technicians not showing up after I was home an entire day. Too many negative experiences with their call center. I will never use them again. Just researched other technicians in my area and wish i'd done it sooner! Before I purchased a new refrigerator after my 7 year old fridge gave me too many headaches. Now it's my washer and dryer. Ugh...

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mm54
Sudbury, US
Apr 30, 2010 11:40 pm EDT
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see my post today

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J
2:58 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sears online ordering

First I will start with never order anything major from sears online. My grandmother which is disabled couldn't see her television and wanted to order a 50"plasma (Yeah me grandma is cool like that) so we decided to go with the"reputable"company sears so we know that everything will go right... Wrong. Anyways, while placing the order online her card kept declining, come to find out she had a max daily limit, so we just used another card, and it declined. So at this point I decided to call their customer service and ask what was going on, he looked up the item, and said that we could place it over the phone, well the price he had was like $100 more than the price I was seeing right in front of my face, I tried to explain to him and he wasn't having none of it, we checked item numbers and everything I even offered to send him a screen shot of what I was seeing to prove it, still he kept saying I was"mistaken"yet it was right on my screen. So anyways, I was like okay she wants it so we'll go ahead, once he actually started the process the order, the price that I was telling him miraculously appeared. I obviously, had to through in a snide remark that clearly he must be"mistaken"as I was. So we finished processing the order, it accepted the card, no problem after that, right? No.
I specifically asked him if sears would be delivering it or ups or how the shipping was going to work, as my grandmother, like I said is disabled and knew that she would not be able to lift and hook up a 50" television. He said yes sears would deliver it and hook it up for her with no problem. Well, 2 weeks later some odd "pilot freight" company calls and says that they will be delivering the package tomorrow. At first I didn't understand, but figured maybe that was what they called sears delivery or something. Well, the package arrives, one delivery driver for a package clearly marked "lift with two people", one of my family members, which always stays with her was luckily my brother, so he helped the guy bring it in. The guy took off in a scurry, did not remove it from the box as promised, certainly did not hook anything up, took a signature and ran. Well, at this point I was called, as I was the person handling the whole thing, and was told that the entire tv screen was cracked all over. I was already fuming that I was lied to about delivery method and installation, and then this. So I call the customer service department again, and first got a rep that said she apologized, blah, blah, blah. I asked to speak to the manager, well about 10 minutes later "michael" (The manager) after informing him of the whole shipping & installation misinformation all he could do is apologize, I then told him that his apology wasn't going to get the tv installed (I haven't even mentioned that the tv is completely shattered yet), and I told him that he would credit the shipping charges at the very least, after demanding it he then said that it was a fair compromise, so he credited the shipping and asked if there was anything else he could help me with. At this point I informed him yes, he could actually send me another tv as this one is completely shattered and inoperable. As if everything wasn't bad enough, this takes the cake... He said that she would have to order another one (Another $1000 dollars) and then they can send the courier back out to get the other one and once they receive it back they will refund the initial $1000 dollars. I explained to him that this wasn't an option at all, and told him that he needed to send a replacement out immediately and they can arrange to pickup the broken one whenever they want to. He said that it wasn't possible, that the only other option is to wait until the broken one is returned, they would refund the money, then she could place a new order for the same tv. My jaw hit the floor, that a multi-million dollar a year company can stay in business for as long as they have with this sort of customer service. So needless to say after a hour of being on the phone, my grandma was with a busted tv and a $1000 out until they could get the tv back to them (Which could take up to 2 weeks). I eventually gave up on trying to make sense of this policy, told him to come and get their tv and give my grandma her money back asap and we would go elsewhere to get a tv. So, again I will repeat never order anything of any value from sears online, because if it's broken they aren't going to fix it. It looks like after she was waiting nearly two weeks for a tv that she paid for she is going to have to wait even longer, until she can get her $1000 dollars back, and I can get some free time to go tv shopping at stores.

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Reginald E. Purvis
Coos Bay, US
Jun 11, 2012 6:56 pm EDT

I ordered the complete mattress boxspring and frame online from Sears and it was delivered on the 31 of May 2012, on the 10 of June 2012, I discoverd that the matress was sagging already, I called sears.com and told them of it, since the mattress was a quality item, I requested a exchain for a better quality mattress and I would pay the extra amount but I told them it had to be exchained and delivered on the same date.
After the runaround they told me that i would be done and I would get a convermation on the telephone that is three days ago and not a word from sears.com.
Hopefully you could do something about it.
Reginald E. Purvis, Coos Bay, Oregon
reggiepurvis@charter.com
[protected]

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Julie Mother who cannot afford this crap
Courtice, CA
Jul 02, 2012 7:57 am EDT

I have ordered a few different item from sears.ca. But I recently ordered a double stroller and had a delivery date set up. Before the date, they called and said the stroller would not be in on time and we set up a new delivery date. That day I waited around waiting for the stroller to be delivered, and I had to call them only to find out that the stroller was still not in. I canceled the order, and a month later (June 2012) they called to confirm a delivery of the order I had cancelled. I had to cancel the order 4 times before they put it in the system. And when I talked to them about what they were shipping, they didn't even know what they were shipping, they were going to ship an order that had already been delivered instead of the double stroller at one point. They have no idea what they are doing, when items you order will actually come in, and scam you on delivering items.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

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9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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