Actually when I worked for Sears, it was mandatory for all of us to discuss sales and discounts to all of the customers, due to the high range of SENIORS that were in the facility. It's hard for some people to catch up and they come in for the mass amounts of deals Sears has to offer. I agree that you should have told her that you didn't want them enhanced and that was wrong of her to do so.
I also know a lot of workers like that girl who only wanted to leave early so they just rushed through everything. It's a pretty common problem.
The girls job, tan.prodigy, is to give customer service. That's what we were all hired for. Most people don't come in with photography experience, and are trained via Sears.
I work in a pharmacy now, does that mean that I get to be bitchy to people when they ask why they didn't pay anything for a prescription last time but now they are? No, it doesn't, because I work in a retail pharmacy, where customer service is MANDATORY. You may work in portraits, but you're still in retail, and that's why you are supposed to provide the customer with all necessary information.
Remind me never to come to your Sears to get portraits. You must be one of those workers that give the rest of you guys a bad name.