Sears
reviews and complaints

Approx. 2.5 weeks ago our refidge went out. We have a repair service agreement. My wife call and they told her it would two (2) weeks before the repair guy could out to where we live. Well finally the two weeks when by and they did show up to fix it, but guess what, he did not have the right parts. He has to order them and then we have wait another two weeks before he comes back. IF I EVER WALK INTO ANOTHER SEARS STORE, SOME ONE PLEASSE SHOOT ME.

We are long time customers of Sears, as were my parents, and we have always trusted them with our appliance repairs.
I called 1/13/11 for a microwave repair. I paid approx. $125 for a service call, regardless of whether they fix my microwave or not. If they do, the cost will cover all labor, and parts will be extra. The first repair-man came 1/14/11 and said it was a certain part that must be ordered and would cost approx. $350 to fix. He charged my card & rescheduled another appt. for the next Friday, 1/21/11 to replace the part. I waited at home again, for the 2nd time during the 4 hour window, he arrived & opened the part. It was a used, broken part with freyed wires. He ordered yet another part & rescheduled the service call for Tuesday, 1/25/11. I again waited during the 3rd 4 hour window to find a different repair-man. He said I had the completely wrong part & that he would need to order another part & schedule another service for Friday, 1/28/11. OK, this part was going to be covered by the warrenty and I should get all $ back for the originally purchased part, but not until the other part is installed. It's Thursday 1/27/11 and I called to confirm tomorrow's installation time. I spoke to 2 customer service reps who basically told me I had to wait on the part & the first lady said I was scheduled for Tuesday, 2/1/11, then the 2nd lady told me I was scheduled for Wednesday, 2/2/11. I asked for a manager and for any ideas of why it was taking almost a month to fix my microwave! Basically my answer was: Cancel the order & still pay the service call, which will cause me to pay someone else a service call & start all over again, or wait for the part, and they can't refund my $ for the "wrong part" until my next service call. I was told that my "inconvenience" would be noted in my file. I WILL NEVER USE SEARS REPAIR SERVICE FOR MY APPLIANCES AGAIN & I WARN YOU TO DO THE SAME. If you do, good luck with that.

Sears repair services has been nothing but a hassle. I called over a week
Ago to have my 2 yr old fridge repaired under my sears repair protection plan. A "repairman" came last saturday and said we needed a new control board and that he would be here from 1-5 on wednesday. At 3pm wednesday he called and asked if the part had come. I was unaware that the part would be shipped to my house. He said he couldn't come today because the part had not come yet and that he would come saturday. Ups delivered the part later that day. Today I waited all day and no one came. I received an automated call from sears. I called them and they claimed they had no service scheduled for me and they couldn't do anything until july 20th this would put us with 10days without a fridge. I asked to speak to a supervisor, waited on hold for 5minutes and was hung up on. I've already taken 1 and half days off from work to have my fridge repaired. The service has been a joke and totally unprofessional. I regret shelling out $400 for repair service and for that fact buying anything at sears! We spent over $7, 000 on appliances and sears has treated me like crap. So much for loyalty.

Called Sears to repair my dishwasher. Appointment made for Sept. 12, 2017. They called and said they were on their way for a maintennance check. I informed them it was a repair call. They couldn't do it and have to reschudule again. I had to take off work 2 days with no pay because of their error. First of Oct. I called to have my other dishwasher fixed, ( only a month old ) . Appointment set for Sat. Oct. 8, 2017. They never showed up. Called to find out where they are. They had the wrong dishwasher and address. They say it was schuduled for Oct. 18. I specially made the comment about Sat. appointments, That I didn't know they had them. In my area the operator said they do. How can they make these mistakes. Doesn't anyone take pride in their jobs anymore!

Sears Repair Service for Peace Of Mind? If you want to spend time in HELL for about a month just get Sears Repair Service Protection Agreement, LOL Maybe 11 day to come out and tell you they have to order a part, a few days to receive the part and another 11 to 15 day to have a repair person to come out and install the part, This is Peace Of Mind for a FAMILY without a Refrigerator to use all the time.
NO THANK YOU, I will BUY SOMEPLACE ELSE FROM NOW ON and you should also.

I have a fairly new GE Profile refrigerator that I purchased at Sears last October, 2017. In the past week, the temperature of the refrigerator rose to 50 degrees. I called Sears home service repair and made an appointment for today from 8:00 a.m. until noon. I took off work in order to wait at home for the repairman. I was told that the repairman would call an hour before coming to confirm that I was home.

By 11:00 a.m., I called to confirm that the repairman was coming because I had not heard anything. Customer Service representative, Shirika, answered the telephone and informed me that I was still scheduled from 8:00 a.m. until noon and that I should be receiving a telephone call any minute. Just as I was hanging up, she said wait, something just changed. You now have an appointment from 1:00 p.m. until 5:00 p.m. I informed her that was impossible. An “appointment” presupposes that I participated in the making of it. I had an appointment from 8:00 a.m. until noon and that I am an attorney who charges by the hour. I will lose approximately $1,000 today waiting for the refrigerator repairman. I had several appointments scheduled for the afternoon that I had to cancel.

When I asked for a supervisor, I was given the complaint department and spoke with Beatrice. Beatrice told me the same thing - that my appointment is from 1:00 p.m. until 5:00 p.m. and that someone called to inform me of that. No one ever called my house. I called to check on why no one was here from Sears as scheduled. Again, I asked for a supervisor and was told that she was the supervisor, which I knew was not true. I asked for an address to write a complaint, and was told that I had her name and that is all I needed. She would not give me the name of a supervisor or an address.

I had to get online and check Sears' website to obtain an address in order to send a letter of complaint, but still no supervisor’s name. I am very upset that I have wasted a day of my time waiting for a repairman to fix a new refrigerator. It is one thing to give a time estimate of four hours, which is really unfair to working people, but to not stand by appointments is totally unacceptable. I have purchased many items from Sears in the past, but will never do so again.

The repairman showed up at 2:00 p.m. and informed me that I have to order the electronic controller. Now I have another appointment from 1:00 p.m. to 5:00 p.m. in a week. In the meantime, I have no refrigerator and I will need to take another half day from work (hopefully only a half day assuming the repairman comes when he says he will come). I truly regret that I purchased from Sears. I will not make that mistake again.

I have had the same problem with sears repair service, 12 days to have someone come out to check the problem with my refrigerator, said it need a part will have to order it, maybe Tuesday of next week, it is now Friday, I can only hope? No refrigerator all this time, YEP, well I had to buy a small one just to keep milk, butter etc at a cost of $ 180.00, lost $ 300.00 worth of food, Well you can see where this is heading. I will never buy a repair contract from sears again to have peace of mind, It has been hell.

I called at 8:00 AM today to get an appointment for a repairman to fix our Sears Kenmore Elite side-by-side refrigerator. It's only 4 years old and has already had a fan motor go out last year. After describing the problem a very nice young lady with a very heavy foreign accent scheduled a repair service between 1 and 5. I was impressed with the speed of service. Until I called back at 3 to make sure someone was coming today. Nope. It was scheduled for July 13th! Now really! Who can live without their refrigerator for a whole week? So I called back and got a nice young man in Texas who simply told me that since the refrigerator is no longer under warranty, it would by easier to call a local repair service - which I did. They'll be here within the hour.

The last thing we bought from Sears was a washer/dryer with a rebate offer. After never receiving the rebate, we called to inquire. Two weeks later the mystery was solved. The paperwork was rerouted BY SEARS, so we missed the deadline and no longer qualified for the rebate. (I did say it was the LAST thing we bought?)

Come on, Sears! Man up! You used to be the most reliable in the business. Now, judging by the number of complaints and my own experience, I expect to see you on the endangered species list.

Are you ###ed, you think they will care about your pathetic posting on here? You're just another profit to sears.

Anyway, let's try to knock some sense into you.

So you say the service is always late?
Did you realize you're requesting service from a large corporation that has millions of service calls every month?
Don't you think that will sometimes prevent service from being on time.
Think about the other people that had service that day. Especially the people that had service scheduled before you. Maybe when they called in to describe their problem, they didn't explain it well. That means the technician had to do more work, and therefore it took more time. Maybe it's not really the company's fault, but another consumers...
Why don't you try thinking outside the box for a change.
How many times has a mechanic pushed back a deadline for fixing your car?
Hrm... Life isn't perfect is it?
I guess no one taught you common sense...
I'm sorry.

I too will never purchase anything from Sears again. I bought a Kenmore refrigerator and it broke under warranty. The refrigerator wasn't getting cold. Two service guys and a week and a half later it still is not fixed. The last guy was here Friday and assured me it was fixed, although I disagreed with him at the time. Of course it wasn't fixed and I was left over Easter weekend with no refrigerator. Today I call and my case manager is still on Easter holiday. She will call you in the morning. They could care less and I will probably end up with nothing. It will be a pleasure to watch Sears go bankrupt too as they will because of the customer service, lousy products and bad repair service. You reap what you sow. I will never go to Sears again. Don't they get it yet?

You might consider going to a private practice (non-clinic) dentist who someone with your values recommends to you. You might even need 2 opinions. The dental clinics have different motivations and agendas by the nature of their business models.

Meant it to say have u sued them

I am having the same issue . Have used them

To whom it may concern,

This email is an attempt to explain the calamity of my recent experience regarding your customer service protocol…

My wife and I recently purchased a new home.

Sunday Sept 20th we went to Sears to purchase a new washer and dryer.

- Our sales rep Troy Albany was very helpful and we purchased a Samsung set along with 2 pedestals and two of the 3 year service agreements. All totaling $2409.31. (salescheck #[protected], tran #2473, pg #10, store #01654, reg # 122, assoc #232).

Next day delivery scheduled (Monday) and the appliances arrived on time. The delivery person tested both units and they worked fine so my wife tipped the 3 delivery persons $10/each for their effort and they were on their way…nice guys BTW.

Tues, dinner time, my wife puts the 1st load of wash into our new washer. She then returns upstairs to have dinner with myself and our 2 year old daughter. The wash cycle was set for 44 minutes. At minute 32, she went downstairs to check and the screen indicated 12 more minutes until the load was complete….no problems.

- Approximately 30-45 minutes later, my wife was screaming from the basement “Mike, oh my God, get down here, oh no, oh no, what the hell!?”

As you can see by the attached pictures, the washer malfunctioned and punctured something in the bottom of the machine causing water to flow down the side of the pedestal towards the lowest (ironically the finished) part of my basement.

Me: “Deep breath…..stuff happens….sigh…thank God we bought from Sears and not some little guy, they guarantee satisfaction…right?”

Step 1: Call 1.800.4myhome, done. They tell me to call the delivery customer service number, done. They tell me that a new washer will be delivered ASAP (Thurs or Fri) which is beginning to ease my chagrin and validate my choice of retailer (Sears).

Step 2: I’m instructed to call Sears Insurance Claims 800.727.0121 to file a claim for property damage. The customer service rep gives me a claim # L0909220718-001 and tells me an adjuster will call me in 2-3 business days. I ask if they could call me sooner and they tell me “that’s how long it takes to process”.

- My anxiety gets the best of me because I am diagnosed allergic (to the point of asthmatic) to mold and so is my wife and possibly our 2 yr old daughter but she is yet to be tested because we do not expose her to mold. 3 days is too long for all this water to sit in our dark, drenched basement before an adjuster shows up and then approves a clean up team to begin the “drying process” a day or so later.

Step 3: I decide to call Allstate Insurance to make them aware of the situation and inform them that Sears is liable but I cannot wait 3-4 days for the water to continually damage my property. A claim is submitted and they offer to send someone to my house within an hour. I told them to wait until 8am Wed morning since it is a 3-4 hour setup process to begin dehumidifying and “drying” my basement until an Allstate adjuster can assess the damage. This was not offered by Sears. Allstate tells me they will coordinate with Sears to be reimbursed for the claim and may be able to recoup my $1000 deductible as well. I express my concern that I have a “no claims” discount on my Allstate policy and am concerned about an increase in premium due to this claim. The customer service rep could not address this concern and I had to make a decision to submit a claim based on the response time of Allstate vs Sears Insurance. Likely, my homeowner’s insurance will increase.

Step 4: The anger builds and I decide to visit the store hoping that since the salesman at Sears was so pleasant and helpful, maybe his operations manager (Liz Owen?) will look at the pictures of my basement and realizing that it was a fluke thing, put herself in my shoes and imagine the hindrance of my family’s daily routine by not having a washing machine this week, the basement being in shambles for possibly 2-3 weeks until new carpets are installed, having to sleep above 7 industrial fans running 24 hrs/day for the next 3 nights (even louder than you imagine because we have hardwoods in our 1st floor bedroom), making myself available to the insurance adjuster, restoration contractor, Sears delivery guy and carpet guys (all of which means I have to leave work to meet them during their time window) and make me an offer that would reaffirm my faith in Sears as an American retail icon that stands behind their products because:

Sears:

Our Vision
Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.

Our Mission
Build customer relationships
Make more money
Improve every day

- Unfortunately, Liz told me repeatedly that Sears Delivery are the last people to “touch my appliance, therefore my claim is against them”. I told her the washer worked fine when the delivery person tested it. Obviously the appliance is defective and my inconvenience has a value. That is why I am at the store, to discuss the value of my inconvenience…to “build upon the trust” that I had when I agreed to the 3 year service agreement…to “build customer relationships” by offering me monetary compensation for my aggravation and “make more money” by retaining me as a customer for a “lifetime”. Liz responded like a broken record…”I’m sorry, there is nothing I can do. If I offered to refund you the cost of the washing-machine, that could negate your claim with Allstate and Sears Insurance. You have to deal with them.”

Bottom Line: In closing, my situation is probably 1 in a million. I understand Liz’s limitations and protocol. In my opinion, the value of my inconvenience (including a possible homeowner’s insurance increase, time lost from work from time of incident to new carpet installation and the aggravation of shopping for a new Christmas tree, sleeping above these damn noisy fans, my basement being a wreck, leaving work to meet with contractors and adjusters, tipping the delivery guys (because I’ll also tip the guys that bring the new unit) and the time it took to write this email) is $2409.31, my service agreement extended to 5 years on both appliances, my $1000 Allstate deductible reimbursed and the $30 delivery tip reimbursed.

This type of response will rekindle my faith and trust in the American Retail Icon: Sears.

Regards,

Michael Kerl

610.986.4955

I just bought the Kenmore Elite Smartwash this summer (washer and dryer) from SEARS as well, and I CANNOT get the clothes to smell clean for the life of me! I also get the musty smell that was mentioned. Even when I use 3 dryer sheets, the clothes smell like nothing, if not musty. So, now I'm washing very small loads, leaving the washer door open between loads, and using 3 dryer sheets, and I can barely smell freshness. What a RIPOFF! My old top-loader could be filled to the rim and everything was clean and smelled awesome! There needs to be a class action suit. Oh, and the installers ruined my stair banister while installing. What a joke, SEARS!

I literally clocked out early from work today and quit from Sears Portrait Studio which was located at the once Sears Essentials store on Florida Avenue in Lakeland Florida, which is apparently changing over to Kmart. I walked off the job due to the ridiculous treatment I have had to deal with sense working with this company. The Sears Portrait Studio is going to become the first stand alone store inside a kmart.

Now to tell you what that means for our studio is that the store is going to be run to the ground because of a new manager being placed into the store when I have been working my butt off for almost a year and I actually have a college degree but no that doesn't matter. The current manager told me promises that she could not keep such as giving me more hours and that the manager was going to train me to become assistant manager. She told me this at the exact time she knew she was going to be leaving to be a manager for another studio. The new manager being placed into the studio is not going to help the studio because she has never been a manager before and she doesn't even have a college degree. The other major problem is that because of our studio going to a standalone studio all of our equipment is going to be from CPI and their equipment is CRAP it never works. This company doesn't provide any new equipment and does not provide people who actually know how to fix equipment to come out and fix our stuff. Us the employee has to call tech support and tell them about our problem and then stand on ladders and try not to get electricuted by faulty equipment.

I don't know how many times I have had to sit and wait on hold too with tech support while serving customers, taking pictures that come out like crap because of messed up equipment. Now our credit card system is going to all go through them which I can assure you will go down every day. Customers complain about the fact that we are not allowed to have more then one employee working at a time and therefore I am expected to do everything and run around like a chicken with my head cut off. I am tired of: apologizing for things that are not even my fault, having to work for crap pay, people yelling at me, going out in the store and being the companies advertiser when they have enough money to advertise they just bought out Bella Pictures, those dang coupons they send out for tons of free pictures and they wonder why our numbers are down (Mcdonalds doesn't give out free stuff all the time like this and they are fast food), tired of their constant changing outreach and collections and they wonder why their employees don't know how to get their customers into a collection it is because the prices keep increasing even though the economy is bad, and I am tired of working off clock to do the end of the night closing CRAP that takes forever, and I am tired of working through my lunch breaks when I need to eat right so that I can breast feed and pump milk.

I did not start off in this studio either I started in the Brandon studio which was by far the worst studio ever. The lady who hired me was the rudest lady I think I have ever met and she hired me telling me that I would get to work as a photographer. The whole time I worked for her she made me pass these tests that she setup for me such as taking photographs of a bear and it had to be in the exact order she wanted them in or she would get really angry with me. I only got to photograph maybe two times of real people once was of a family with a mother, father, and a one year old and the second time was of an infant. But, she said I did neither of them right and therefore I had to watch her everytime and let me remind you I have a college degree in photography. Most of the time she pushed me to the sales table when I was not comfortable in that position and I told her that at the time. I had no idea that I was supposed to do both photography and sales before I went into working for this company I really had no experience in sales. So, when I sold she would get real angry saying that I just lost a customer from coming back to the studio because of you. She would only let me sell to new customers and therefore she would say it every time you just lost another customer. Finally I had enough because I told her I wanted to be a photographer not just a sales associate and I did not appreciate the way she was treating me, so she pushed me off onto another studio the Lakeland Mall because she finally came out and said oh we really didn't need a photographer we just need a sales associate and also all the sales I made went under her personal number as if she just wanted to be a photographer and not a sales person so she could pretend that it was her sales. Of course at the time I did not know we had personal numbers for our sales. She did not even give me any of the information about how to recieve or where I could find my payment info, Associate tests on the cpi site, the discrimination or workers rights, or my job discription.

Once I transfered to the Lakeland Mall I was given more hours due to the holiday season but of course that fell once the season was over. The major issue I ran into was that I found out I was pregnant. This was the talk of the other employees when I wasn't around apparently because one of the employees who had a very big mouth and acted like she was an assistant manager came out and told me that "people are wondering if you drink a lot because you have a big belly hanging over your pants". Not only did she say this comment but before that she had asked me if I drink a lot of alcoholic drinks and she would constantly talk about her sex life saying things that shouldn't be said in a work environment I was very offended by her. The work environment was very disgusting due to not only the conversations but the dirtyness of the studio and the constant smoking breaks the employees including the manager would take even when there were customers going to come for their appointment in less then 5 minutes. I was able to sell and photograph at this studio but still was not given enough hours during the off season and therefore I was pushed to the Sears Essentials Portrait studio due to that fact that they actually needed someone because the manager was the only one working there at the time, which I just quit from now.

Picture Me and Sears have the same corporate office, and therefore same basic fundamentals. If you have another Sears in your area, maybe try there first, as it doesn't seem that Sears itself is the problem, just this one lady. Shame, one bad apple...

First of all I am sorry about your little one. Sounds like this lady (manager} doesnt have kids and its a good thing. I know when your children are small you want to capture every little moment and this lmanager sounds like she is miserable with her own life... I know its more expensive do you have a picture me...the backgrounds are adorable!good luck!

Actually when I worked for Sears, it was mandatory for all of us to discuss sales and discounts to all of the customers, due to the high range of SENIORS that were in the facility. It's hard for some people to catch up and they come in for the mass amounts of deals Sears has to offer. I agree that you should have told her that you didn't want them enhanced and that was wrong of her to do so.

I also know a lot of workers like that girl who only wanted to leave early so they just rushed through everything. It's a pretty common problem.

The girls job, tan.prodigy, is to give customer service. That's what we were all hired for. Most people don't come in with photography experience, and are trained via Sears.

I work in a pharmacy now, does that mean that I get to be [censor]y to people when they ask why they didn't pay anything for a prescription last time but now they are? No, it doesn't, because I work in a retail pharmacy, where customer service is MANDATORY. You may work in portraits, but you're still in retail, and that's why you are supposed to provide the customer with all necessary information.

Remind me never to come to your Sears to get portraits. You must be one of those workers that give the rest of you guys a bad name.

I work at sears portrait and those prices are correct. It is $30 for portrait collages and the cheapest package offer is $99.99. The 7.99$ coupon is only good for 1 pose and any additional sheets would cost you $20 per page instead of $10. Now, if you didn't need that many photos, you could have just picked out 1 photo (10$) and tell her you didn't want any enhancements (which was an additional $10.00). You didn't need to buy 8 sheets (package offer)..It's also not the girl's job to give you discounts, what the [censor]? As a employee, you can't just randomly give out discounts. It applies everywhere, not just here. You can't just go to walmart and say, "This shampoo is too expensive, give me a discount"..the girl was just doing her job. It is YOUR job (if you didn't want to pay for the said package) to say so and tell her what YOU want. Jeez woman, you're one those stupid customers that I hate. Leave Sears photo (Better for us), no one probably wants to serve you anyway.

i work at sears portraits and you should have just smacked that girl silly and told her you did not want your pictures enhanced! that's ridiculous and gives all of us a bad name when co-workers act like that! ugh

I agree with this customer 100%, Sears is getting bad..
I am having my own problums with sears..!
I will not deal with Sears anymore.
They do not know to deal with customers anymore...
they are going to loose us one by one.

all sears is interested in is making money they dont care about customers their attitude is some one will open an account so why should we listen to anyone who has a card
we have had a card since 1981 and since citibank took over our interest rate jumped to 25.24 percent so tell me they dont have a racket going on

I so much agree with the positions directed at SEARS MASTERCARD so much that in my utter personal fury I set up a website (SEARS-Mastercard-Beware.com) as a consumer alert on how I personally got screwed out of over 30, 0000! plus award points. I have taken the liberty of placing a link to this web page on that web site. The consumer can only do what he can do, but the consumer must do it.

I, too, had Sears/Citibank cite my not responding to the "opt-out" letter by 10-31-09 as they flatly refused to lower my interest rate from the jack-upped rate of 25%. Not Marge nor Supervisor Janine would/could lower my rate deferring to a statement that Citibank is not offering any lower rates. So, I, a customer of 25 years, in good standing, who has her payments programed from her bank account so as not to be late, and who pays more than the minimum am being used by the banking system to recover from the insidious and negligent manner of doing their money/loans.

Who is really on our side here? Yes, Feb 2010 supposedly marks the month that some much needed relief is going to be offered for some. However, this relief does not really help those who have been damaged beyond all financial redemption at this point.

I will survive only because Capital was able to assist me in paying off Sears at a respectable rate of 3.25% - although I will have to pay attention to any unmarked mailings that may occur to indicate a rate increase.

I too called Sears to complain about the huge interest rate increase. They told me about the "opt-out" letter I should have received in December (even though I never received it). They sent me a duplicate. It says I have the right to "opt-out" and continue paying credit card at old rates but they will close my account. WELL...my account is already closed. I closed it myself a couple months ago because my brand new Kenmore stove caught on fire and Sears refused to replace it. They said it was repairable. There were flames shooting out of my stove, the circuit breaker flipped off. The interior was damaged and the exterior top piece was melted. I will never shop at Sears again.

Just got my statement from Sears Gold Card and they have increased the interest rate almost two fold to 21.4% even though I have never been late. Contacted card company and was told that Citibank had taken over and they were in control of the rate. Also was told that I was sent an "opt-out" letter which I never remember getting and that I could either agree to the rate increase or close my account to keep current rate. No problem...I will pay off, close and never shop at another Sears or K-Mart which is owned by a hedge fund outfit. I've told my family, friends and co harts to beware of this gouging outfit.
Seems they are going in the same direction as A&P went.

Boycott this hedge outfit and CitiBank.

I've been a Sears shopper for two decades. Our gold card interest rate went from 11% to 21.4% in April. We called Citibank, they refused to reduce the amount citing an "opt-out" letter that was sent to us, offering to keep our interest rate the same if we canceled our card.

I will never shop at Sears again.

o&jw's mom,

We did the same. Our Kenmore Oasis had the same problem within 90 days, and Sears replaced it when the repair tech had no idea had to repair it. Then 16 months later the same thing happened. It was out of warranty and the repair tech said the cost would be a minimum of $250 and it would most likely occur again in a year. He suggested we buy a new "old fashioned" washer. We bought a Roper for $280 and I've had no problems. Since then I've not bought another appliance from Sears. They know they have a problem, but are not willingness to accept responsibility.

i have a kenmore oasis that's about 2 1/2 yrs old and has just started flashing f51.
what the latest is on this matter? any more word from sears? any more word on the class action lawsuit?

i also don't want to have to pay for the diagnosis that it's a problem they knew about 2 yrs ago.
i'm not going to pay to have it fixed. i 'd buy another set of old fashioned ones before i do that.

Strange washer. . . we have been doing appliances for over 25 years and this particular washer is made like no other. We are not surprised that it has 'electronic issues' that are expensive to fix. In the repair industry we stick to the basics and reconditioned Sears/Wirlpool is all we sell as our reputation is on the line. They are made the best, easiest to repair, and the parts are reasonable and readily available. However, the new front loaders, the Oasis and any appliance that is complicated with electronic brains has been an expensive but lucrative business practice for a number of years now. Electronic oven controls, are a real mystery because everyone knows that electronics and heat are not well suited for each other, yet we see ranges with all the electronic controls for the oven right above the heat vents. Stay away from ranges that have this design!
Bottom line, if you don't mind paying more for a complicated machine, the manufacturers assume that you won't mind paying more for the parts, and repairs. Keep it simple and you will be much happier and have money left for something other than appliance repairs.

Sounds like you just got a bad sales associate, stupid employees is not just a Sears issue.

ordered an axle and 6 washers. Cost 50 bucks with shipping, taxes. Lots of money for washers! Showed item in stock. Reality was that item (axle) was backordered for 2 months. Without the axle the wheel on the tractor will fall off and cause a personal injury.
A) card was charged
B) never notified of backorder
C) item is still in stock at website

Let's have some competent people to resurrect Sears, rather than the beancounter special, with unskilled warehouse people that are either unmotivated or unable to do their job. You get what you pay for as far as employees. Maximize profit today, but likely gone tomorrow when people finally realize that they were ripped off.