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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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N
7:27 pm EDT

Sears high-pitched hum

Is anyone else with a Sears Kenmore Trio Elite going crazy by hearing a constant high-pitched hum whenever the refrigerator "kicks in"? I realize all refrigerators hum or make some sort of sound whenever they kick in to adjust temperature, but really, this high-pitched noise is enough to drive anyone to the nut house! I thought we'd get used to it, but we even hear it above our television noise and even when I'm in bed (upstairs and away from the kitchen), if it's quiet and I'm just laying there, I can hear it. It's not just my husband and me who hear it...everyone who comes over hears it too. Sears says this is a "normal" noise and unfortunately, I looked in the manual and it, too, says a "high-pitched" sound is "normal." See you at the insane asylum!

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ernie
,
Aug 06, 2008 2:47 pm EDT

I have the Trio model, not the Elite, but it is noisy ! I suggest you complain loud and often to Sears, and if you have a service agreement, or if it is still on warranty, request service and document everything. I am about to ask that my Trio be replaced with a new unit, after 2 years and many service calls for the same problem Not all of these units are noisy, as a close family member has one and it is very quiet.

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C
12:19 am EDT

Sears Washer broke in jan., still not fixed in april, waited 2 months for parts, they canceled my appt date 5 times to date!

Maytag washer under warranty. Transmission needed to be replaced. 6 parts need to be ordered, took appr. 2 mths for them to come in. service required 2 tech. They claimed there wasn't 2 techs avail. On Saturdays, which was the only day i can have someone home. They canceled me 5 times already. The last time they suggested i take the washer, which is now apart, and leave it outside so when there is 2 tech avail. during the week they can fix it outside! I have never had such crappy service and will never go to sears again! Any suggestions since i have been trying to get my washer fixed for 3 months now!

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11:13 am EDT

Sears harassment about bogus past due bill!

My wife and I have received several debt collection calls in an attempt to collect an alleged outstanding bill with Sears Credit Card Services. The amount they give us is $49.++ They state that they have spoken to us on different occasions and that we know about the bill and that it has been reported to the credit bureaus. They asked if I still lived at an address that was a temporary address in 1998 and I said that I have not lived there for 10 years. Today, April 12, 2008 I received a call and then called Sears to see if they have ever had an outstanding balance on any account that I have ever had with them and they said "no".

These calls and this harassment need to stop and this company investigated. I have read other complaints on the internet about them and someone need to put a stop to this.

Thank you.

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concerned citizen
,
May 14, 2008 3:34 pm EDT

I am filing this complaint for my mother who is 76 years old and is being constantly harrassed about a debt owed by Natalie Crawford. We have both told them they have the wrong phone number and to quit calling. It has done no good and we are fed up with it. The first collection company that called told my mother that it was a collection attempt for $2000 for Sears for Natalie Crawford. This was after she told them she was not Natalie Crawford. If I am not mistaken, that is against the law. If we have to take this matter further we certainly will. We can have the calls traced through her phone company and involve the local police department. I happen to know through the phone company that this option is available. We just want it stopped.

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J
4:46 am EDT

Sears scam and cheating!

I have family who does not speak english well a and everytime we are in the store they ask about credit cards. Now most employees are fine. However there is a sales person in the tool department who preys on people who do not understand what he is saying. Tricks them into applying for not only one card but two with out explaining anything, and when you go back to the store he acts like it was not him. The mangers don't seem to care about his unfair ways because I am sure they are making money some how! I am tempted to write his name but I am sure anyone who has been there knows who he is. We should and must stop these kinds of practices!

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2:27 pm EDT

Sears warranty scam!

The information on the Sears site shows that the Sears mower #88921 has a 3 year warranty however the documents included with the mower shows that Sears only gives a 2 year warranty. The mower shows up on the Cub Cadet site (I think they make this mower) and the MSP is only $499 with a 3 year warranty. Why is the Sears mower $599 (on sale for $499) and only a 2 year warranty and come to find out to get a 3 year warranty you have to pay an additional $99. I live over 20 miles from my Sears store, so when I got home and pulled out the instructions I found out that the warranty was only 2 years instead of 3 years and that it did not have a blade brake, both items that I asked the sales people. After calling the Sears store back the next day the sales person said that was the way it was and if I wanted more warranty I would have to pay for it. I told him I didn’t want the mower and drove back to Sears store (40 miles round trip, 1 and ½ hours trip) and returned the mower.

Do I think it is a good machine; I don’t know I never put oil or gas in the mower. It looks like a great machine; I guess I will never know. If you should have a Cub Cadet store close by I would buy the mower there for the additional warranty and the cheaper price if it isn’t on sale, if you don’t like me then I guess you are out of luck.

I have never been treated this way at Sears but I guess this is the new Sears that is only concerned about sales.

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8:23 am EDT

Sears kenmore central vacuum

I purchased a top of the line Kenmore Central Vacuum System approx. 5 years ago...It was a problem from the start..the estimated cost for install in the store was $100 when it came time for the install it was over $500...all of the piping was already in...we just wanted to move the unit from one side of the basement to the other...meaning one pipe had to be rerouted...on the unfinished side of the basement...I had an indepentant guy do it for $100...The wheels on the power head are always broken..I just ordered my 5th set...I also had a problem where the hose plugs into the power head...the socket burnt out...it should have been a simple fix...but they do not make a $10 replacement part...I had to purchase the entire hose for over $200...I will never buy a Sears product again!

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pelayor123
, US
Sep 18, 2018 12:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Kenmore canister vac. the power head cuts off intermittently, out of warranty so I purchased another one(good suction) but now the powerhead quit working. Don't buy one.

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M G
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Aug 20, 2008 12:13 pm EDT

Oh My Gosh, we had the same problem where the hose attaches to the power head, the socket burnt out and we too had to purchase a $200.00 dollar part to fix a $10.00 dollar problem. We are now facing yet again another problem with the power head, the electrical wires have broken and we are forced to try and get a new part or spice and dice the wires and hope they hold. All in all, I would never purchase another Kenmore vacuum system - the whole thing has cost way more that it's worth in the repair bills that we are constantly confronted with and the quality is just not there for the initial investment, buyers beware

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C
5:05 pm EDT

Sears no show for washer repair

Sears Repair Center - have no interest in helping the customer.
Full details of complaint below if you are interested enough to read it all - I was venting my anger so it is rather long! Suffice to say that I have never received good service from the Sears Repair Center. Their lack of understanding and unwillingness to provide constructive help is arrogant beyond belief!

I telephoned Sears on Wednesday to report a fault with my Washer - it took 2 attempts to get through Sear's Voice Recognition Menu as the system couldn't understand my responses! I was told that a repair technician would be out on the following Friday between 1 and 5pm. I received a further call on Thursday - an automated message to confirm the appointment for the following day.
I waited in all Friday afternoon. At 6pm called Sears Repair Center (infuriating menu system again) to be passed on to the department that "looks after" Master Protection Customers.
(This is the gist of conversation - it was long, heated and exasperating...)

Sears: Sorry, you shouldn't have been scheduled for Friday - there was no one available.
Me: But no one told me that!
Sears: I don't know why - the message just says 'no one availalbe'
Me: So what are you going to do?
Sears: The next available service is in a weeks time.
Me: But I have 4 children, I can't wait another week!
Sears: Some people have to wait 2 weeks.
Me: But I paid extra for the premium service - what sort of service is this!
Sears: Madam, other people are waiting ahead of you.
Me: But Sears made a mistake! I've wasted my whole afternoon! By way of apology I should be given a higher priority - not put to the end of the line!
Sears: There is nothing I can do.
Me: (exasperated) But you are Customer Services - it's your job!
Sears: The technicians all finish work at 5:00pm, there is nothing I can do.
Me: (really exasperated) You're telling me that people have to wait 2 weeks for a repair, and your crew knock off at 5:00! Shouldn't they be working more hours to provide a decent level of service? Is this supposed to make me feel better?
Sears: They are only human - they have to work regular hours.
Me: What about my hours! My Friday evening has been ruined waiting for a non-existent repairman!
Sears: There is nothing I can do.
Me:Sears makes a mistake, and you don't want to do anything to make amends! There must be someone you can call to provide quicker service!
Sears: Perhaps you didn't receive a call because you were angry on the phone.
Me: (Absolutely livid) How dare you! How dare you be so condescending! I wasn't at all angry when I phoned for service, I'm only angry now because you don't want to do anything to put your mistake right.
Sears: I am one of the most patient people in this company - I haven't put the phone down or been rude to you
Me: ! (Stunned silence)
Sears: You can try calling back in the morning.
Me: Why do I have to call - isn't this your job!
Sears: I won't be working tomorrow.
Me: What is the number - and don't refer me to that infernal menu system, I want a direct number.
Sears: There is no direct number.
Me: Every company has a direct number
Sears: There is no direct number.
Me: You mean to say that every irate customer has to go thru' that dreadful menu, and then explain the story all over again to someone new?!
Sears: Just call the 1 800 number and ask for Rapid Response
Me: There's a Rapid Response service!? So why can't you let these people know that I am a case for Rapid Response because Sears messed up?
Sears: I am just leaving them a message now.
Me: Why didn't you just do this in the first place! Why do you have to wait for me to get really angry, shout and make a fuss before you do what Customer Services is supposed to do!
Sears: Enjoy the rest of your day
Me: !

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Lisa
,
Jul 19, 2008 9:57 am EDT

Guess what? Sears was supposed to be here today between 8am and noon to repair my waterheater and guess what? It is now noon and they have yet to call or show!

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Matt
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Jul 10, 2008 9:27 pm EDT

I couldn't agree with Catie more. You, Miss Cheryl Kirk, are an inconsiderate a**wipe with no regard to the feelings of the TOTAL STRANGER you are whining and yelling at. Having worked for Verizon Wireless customer service before, I don't recall a single day in my life some brainless ### (such as yourself) would call and yell and scream at me for either, A: Something THEY caused or B: Something another department or rep caused that I had absolutely nothing to do with. When I personally made a mistake, I went out of my way to ensure it was corrected, up to and including coming in early, UNPAID, to do research on their bills just to be sure the mistake was corrected. If I had made a mistake with someone such as you, I'd deny it before God himself. YOU, Miss Cheryl, are THE number one reason customer service in this era sucks so bad, and you are the reason it will CONTINUE to suck, because you adopt a petty, arrogant, whiny, self-righteous attitude about things, AND you have a very big inflated egotistical self-entitlement complex. Just how sad and pathetic do you have to be to take out your frustrations on a total stranger who has likely never even heard of you until you called?

I loved this part of your post: "Their lack of understanding and unwillingness to provide constructive help is arrogant beyond belief!" Well look at the pot calling the kettle black. In short Miss Cheryl, shove it up your a**. I have high hopes that your life will spiral completely out of control, ending with you losing your husband, your house, your kids hating you, and you eating half-eaten ham sandwiches out of a deli dumpster while lice have a dinner party on your scalp. Perhaps then you'll look back on this pathetic little rant of yours and realize you really weren't set back much at all by simple human error, were you?

Good riddance to bad rubbish.

viperbloodstone@yahoo.com

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Catie
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Jul 01, 2008 2:23 am EDT

I work in retail, and let me tell you, there's nothing more irritating than a customer who blames you for something you can't control.

There really was nothing he could do. There is no way to over-ride the system and schedule you on a day that is already booked, just because you were inconvenienced. You HAVE to go to the end of the line simply because the system only lets you schedule people on the next available day and time, and that is not the associate's fault. Even if it was some sort of magic system that let him schedule you for a day and time that's already booked, why should the associates have to go through a whole week's worth of people and tell them their appointment has been postponed by a couple hours, just because you were inconvenienced? The whole situation is nobody's fault, it's unfortunate for you and sometimes you just have to deal. It's rude people like you, who just love to blame the employees for everything, who make these associates become immune to angry customers. It's no wonder he had no compassion or empathy, he probably gets blamed for things that are beyond his control every single day. Seriously, even if he really was empathetic and overly apologetic about the whole thing, would that have changed your attitude? Because that is the only thing he could have done differently. People need to have more respect for those that work in retail, because you know you could never do their job.

By the way - people who work in customer service aren't there wait on you hand and foot, they are just as much of a person as you are. They're there because they like what they do and they're trying to earn a living. You shouldn't go around and expect people to solve your problems for you and somehow fix things just to convenience yourself. There was nothing he could have done to fix the situation and as far as I'm concerned, you owe him an apology. I understand your frustration but my goodness, the man said there was nothing he could do. Did you think he was lieing or something? I guarantee you, if you didn't have such an angry tone first, he would have been more apologetic. Trust me - I know. It's hard to feel bad for customers who are being rude. You can't be a jerk to somebody and then get mad at them when they're rude back.

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Jun 20, 2008 3:54 pm EDT

I couldnt agree with you more i am so infuriated by their incopentance and unwillingness to make mends for THEIR mistakes ... they appologize but what are words without any action ... take action and show your customers how sorry you are you freakin ###s

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L
9:02 pm EDT

Sears nothing but problems

Bought a Kenmore french door bottom freezer. 13 months ago. 3 months into the purchase found it made huge noise. 13 months later the control panel is flashing away and the flap for the ice dispenser is flapping away and generating noise.

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6:54 pm EDT

Sears warning to anyone purchasing a washing machine from sears

This is a warning to anyone who has purchased a washing machine from Sears.

I have recently discovered that it is Sears policy to take away the shipping bolts that are fitted to washing machines. These are fitted to prevent internal damage during transport, but should actually be left with the customer as they need to be refitted if ever the machine needs to be moved (e.g. when moving house).

Sears informed me that the reason they take these away is because some customers were refitting the bolts needlessly and thus causing damage when they try to operate the washing machine.

However, who knows how many machines have been damaged when people move house but, because of Sears' policy, don't have the shipping bolts available to refit to their machines? Presumable by this stage though most machines will be out of the warranty period so Sears won't have to do anything about it.

It took me about 5 frustratingly long phonecalls to Sears Parts department to establish this and to get them to send me the shipping bolts, which should have been delivered with the washing machine in the first place. However, they have refused to send me the wrench (used to tighten the shipping bolts), which should also have been delivered with the machine. My last conversation was with one of the rudest 'customer service' people I have ever spoken to, who worked for Sears Parts Direct.

If you have bought a washing machine from Sears and think you might need to move the machine at some point in the future, my advice is to call up and insist that they send you the shipping bolts for your machine, as well as the wrench to tighten them.

They will try to charge you for these parts, but as they SHOULD have been delivered with the machine in the first place and will be listed in the machine's manual under 'parts and accessories', you should argue to get them free of charge.

Perhaps eventually Sears will change their ridiculous policy of taking these things away in the first place.

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Searspartsguy
Vail, US
Feb 15, 2009 6:56 pm EST

The bolts are actually not provided by the manufacturer and are installed by the technicians before they move a unit and are taken by the technician and returned to the manufacturer to be reused if you do call and complain enough you will probably get a free set ordered and sent to you but not neccisarily nor is there and reason that there should be one sent to you except for customer satisfaction.

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K
10:02 am EDT

Sears warranty for freon not honored

Hi there, our fridge(an expensive model) purchased in '2000 on our Sears card account, broke just before this Easter 2008.

We called a technician from Sears, and he came out and told us that the freon(which keeps the heat out) had evaporated through a small hole somewhere, and that this particular problem was covered by warranty for 10 years. He left, and was going to file a report, and then we would hear from the company about replacing it etc.
We waited until the end of the week, and after not hearing anything from them we contacted the company about the situation, and we were told that we would need to produce the "purchase order number" in order for something to be done, even though they had the purchase date of December 9, 2000, and even the delivery date of December 15, 2000.

We are a military family and have moved since we purchased the fridge, and have such misplaced the original purchase order, and since we are unable to produce it, Sears will not honor the warranty for the freon of 10 years. My husband and I have been calling non-stop to different branches trying to locate the purchase number, or to trying to trace the number through the credit card, but have been unsuccessful, as the company is unable to pull-up the records because of the length of time. However, we as consumers are expected to keep a purchase order from 7+ years ago, but a big company like Sears is not...to me this is asking alot of consumers if Sears is not required to!

So we made a last ditch attempt today and called Corporate Customer Service, and we were told that Sears would not be able to do anything about our situation unless we produced the original purchase order number. So after receiving no satisfaction, we are going to pay off our Sears card account and boycott Sears. We realize that we are only a drop in the pan for a huge corporation like Sears, but we also intend to tell others about what they have done, and let's face it word of mouth can be very powerful!

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savy2.o
Saco, US
Sep 18, 2009 12:32 pm EDT

FREON is NOT COVERED... Warrenty Clearly states. MECH parts... freon is NOT a Mech part. hence NOT covered under warrenty...Talk about people trying to get something for Nothing...

ComplaintsBoard
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4:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sears unforgettable experience

01/01/05 - Original refrigerator purchase date. Cost: $449 + tax/fees = $535.29

06/24/05 - 1st service call to repair. Appears not to cool properly and moisture on floor. Technician instructed me on usage and was unable to detect location of leak. Stated high usage and humidity from weather as factors.

06/27/05 - 2nd service call to repair. Leaking continues. Technician found drain tube too short from factory/added drain tube.

05/29/06 - 3rd service call for repair. I noticed wood floor uneven in front of refrigerator. I pulled out the refrigerator and visably saw water damage. Called One Source who agreed to send technician to inspect leak and damage. Since out of warranty period, One Source agreed to inspect. Repair technician stated found drain line not properly repaired by last technician. One Source agreed to repair. I also called floor repair company. I asked One Source for a replacement refrigerator due to ongoing problem and offered to repair floor myself. They indicated they would only repair refrigerator and also repair the floor. Obtained an estimate.

Note: Floor Repair Company stated that damage appeared to occur from slow leak and passed through wood floor. Sub floor was saturated and then began to cause upper floor to warp and expand. This damage took 1 year and 5 months to detect.

06/01/06 I repaired sub-floor. I treated the black mold under house. I replaced the damaged insulation. Carpet Express made repair made to floor for $495 (exceeded cost of refrigerator).

Current Events:

03/01/08 1 year 8 months later. I noticed the same problem. Pulled out refrigerator and saw severe water damage. Went under house and same mold problem as before. Same wood boards in kitchen are again damaged.

03/04/08 Called One Source and spoke with Sr. Customer Advocate, Elaine. After much discussion, I offered to repair all floor damage and asked for a replacement refrigerator as this one Sears is unable to repair. Elaine stated no. Would only waive the trip fee for a technician, and would pay for repair up to $100. Also offered me a 10% product discount I would have to pay for and request reimbursement. I asked for a manager to return my call and was assured that Ms. Christ Stroup would call back in two business days.

03/04/08 Call made to Sears Holdings Corp in Hoffman Estates. Transferred to Judy, Exc. Customer Relations in North Carolina. She stated she could not help me and to wait on a return call from One Source.

03/06/08 At 8:00 PM, I called One Source to Jerry (ID 60206). He said Ms. Stroup had left early and would not be returning my call until maybe next Tuesday. He stated there was no supervisor/manager that I could speak with.

03/06/08 At 8:30 PM, I called local Sears store manager, Jerry. I explained the 'situation' and he offered to call One Source to see if he could get a return call to me earlier.

03/07/08 Received a call from Oscar at One Source. We discussed my refrigerator problem and I asked to speak with a supervisor. He stated one was not available but he indicated the next step would be to send a technician to my home to inspect the floor damage and verify a water leak. I said I was not desiring a repair and would not pay for a visit. He waived trip fee and repair. He told me to call One Source back after the visit.

Later Store Manager Jerry called to see if One Source called.

03/08/08 Sears technician Robert (ID 0617829) at home at 9:45 AM. He stated 'only check for leak/and floor damage'. He was confused why One Source wanted him here if I did not want the repair.

03/08/08 Phone call back to One Source to Charity. Then to, Rosalyn who instructed me that she had management power and would not replace the refrigerator. This is the rudest person I have spoken with. We had a lengthy discussion. She said we had talked enough and told me to call Loss Prevention at [protected] and to call Legal at [protected].

I called Loss Prevention. Got Terry, Security. He said he only handled theft and in store issues.

I called Legal at [protected]. Got Mary in the recall department. Went ahead and inquired if there was a recall on my refrigerator. None cited. I returned a call to One Source to Mike (ID 602714). Discussed situation and he said the final decision was not to replace product. He offered to repair product and that I would have to go through the Claims area to request repair of damage floor.

03/10/08 8:00 AM, Called Corporate Office in Hoffman Estates. Was told no one there could talk to me. Transferred me to a number that was closed. Called back to Corporate. Told by same person that she could not give me the number but only transfer me. Waited until 9:00 EST for the office to open at 8:00 CST. Called back to Corporate and was transferred to Highpoints, NC to Sally at ext. 12008. Explained situation. Stated there was nothing she could do. She transferred me back to One Source to Charles. He read my my case notes and stated that someone could return my call in two business days...

03/13/08 Mailed certified letters to CEO Bruce Johnson, Sears Holdings Corp.; Edward Lampert, Chairman of Board of Directors; Governor's Office of Consumer Affairs, and Better Business Bureau.

03/17/08 Letter delivered to Bruce Johnson at Sears Holdings Corp.

03/17/08 No response from One Source. Called One Source and spoke with customer advocate Ann (ID 49542). She stated no further no decision she could see regarding replacement refrigerator or repair of the floor.

03/25/08 Called Sears Holdings Corp. at Hoffman Estates. I was never able to speak with anyone at Sears Holdings at Hoffman Estates. I asked who Frank Johnson was (signee of certified mail) and was told they could not provide me with that information. After 11 more phone attempts, I was finally transferred to the Executive Office of Letters and Correspondence in North Carolina. I provided my name and the gentleman able to tell me that my letter was logged in and a Bridgette Williams stated in the notes 'No Further Action Needed'. I have been given a new case number of 1910534. After complaining that I have not been contacted to discuss my case, I was transferred to One Source to a Marshila (ID Badge [protected]). After a lengthy discussion, she received authorization to provide me with:

1. A $100 gift card and a 10% product discount, OR

2. Waive the trip fee for a technician and repair up to $100.

I stated I would consider this and call her back on 3/28, my original 10 day deadline given to Sears Holdings in my certified letter.

Additionally, I was provided the phone number of TSRT and spoke with a Jen (ID 55440) regarding the repair of my damaged floor. After a thorough explanation about my problem, she stated Sears was not responsible for the damage due to it occurred out of warranty and I must file a claim with my home owners insurance. I informed her that Sears previously had repaired my damaged floor out of warranty as it was due to the same problem that Sears did not repair. She again stated that Sears was not responsible.

03/28/08 Reluctantly, I phoned One Source to accept, what I believe to be an inadequate resolution, offer of $100 and a 10% discount. The local Sears store was have a sale on 3/29/08 of 15% off appliances and I could use the discounts together and the gift card and come out o.k. I spoke with a Sheldon (would not give his ID number). He stated that there were no notes from Marshila on 3/25/08. I was amazed! After a 30 minute conversation, he believed my plight and the $100 and 10% discount. He transferred me to Sonya in Processing at One Source. She explained that she would send me a gift card for $100 She explained the discount. I was to purchase the refrigerator and call One Source to receive the 10% discount which would be applied to my credit card or mailed as a cashiers check if I paid cash. She explained the discount. I then lost the signal on my cell phone. O.k.

03/28/08 I called the local Sears and spoke with Bob, not a manager for in the administrative office. He stated the sale at the store. I the gift card coming to me in the mail. He said the store manager, Jason, could go to one register in the store and give me cash for the gift card, then void the card, then apply the cash to my Sears credit card. He also stated that I should come in Saturday to take advantage of the 15% off sale and then get the 10%. O.K.

03/29/08 Arrived at the local Sears store. I selected a refrigerator. I opened a Sears credit card account. I purchased the refrigerator. I received the 15% sale discount and scheduled the delivery for

4/18/08 to make sure the gift card arrived and was applied as stated. I called One Source from Sears while with the salesman. I explained that I was calling to receive the 10% credit to my card.

After being transferred to Processing, I spoke with Rose (ID 65478).

I gave her my credit card number and sales check number.

Now, she tells me that she is unable to give me the credit on my card until the refrigerator is in my house. What? She said that just purchasing the refrigerator was not enough. I must accept delivery of it. After discussing this, I indicated that I was waiting to accept delivery until I had the $100 gift card and that it was applied also to the balance on my card. I then said, what if I pick it up, can I call then. She further stated that I could not call until 24 hours after I accept delivery or pick it up. I leave the store unsatisfied. Sears has not be forthcoming. I will continue with my complaint in Bibb County Court.

I arrived home to find a letter from the Governor's Office of Consumer Affairs. That have forwarded my complaint to Sears at Hoffman Estates, Illinois to Linda Evans, Claims Consultant in the Customer Support Department.

03/31/08 After one full month of exhaustive attempts to resolve this matter, I am filing a Statement of Claim in the Bibb Magistrate Court, Bibb

County, GA.

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Gin Collum
, US
Jan 25, 2014 3:28 am EST

that is crazy but I hope u purchased the ppa protection plan so u won't have this run around again..and no sears isnt responsible if your fridge is out warranty.

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scooterdod
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Sep 11, 2008 11:37 am EDT

Is what you need to know is every sales person in sears accept cashiers, , , are Comission only they start you out @5.75 then with your commision it adds up to be ?so they say over $8.00 per hour if they just paid per hr sears would be a better place but it's push, push, push for the sales no matter what! !

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John Ford
,
Jul 10, 2008 10:08 am EDT

I made a purchase and decided to upgrade to a large tv They debited my account and then said they could not process my purchase then told me it would be 48 hours before my money was credited back to my account . I talked to 10 people then called the [protected] spoke to some liar by the name of larry who told me he would get to the bottom of this refund matter . he did he had the sale rep Ray call from springfield mo. another liar . Got a call from Jim henderson told me my fund were transfered into my account went to the bank when I called him back his whole story changed doesnt sears have anyone that knows how to tell the truth ? It is two days later it took them 5 seconds to take my money 7 day to return it . Did I just fall of the turnip truck . I would do no more business with sears as long as I live and anyone else with problems like this will agree sears needs closed down or they need to deal with the customers with honesty.

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2:26 pm EDT

Sears late fee charges

sears credit card charges $39.00 late fees when you pay on the due date ? get that they say that even though our time frame was 1 hour behind them that we have to suffer. that is wrong if i am paying my bills on time in my time zone we shouldnt be charged please help to see this corrected with all the people unable to pay there bills you have someone like me in these times that does pay even if it is on the due date and they take advantage of you thanks marty welsh

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donald miller
,
Sep 28, 2008 12:59 pm EDT

I have always paid my bill on time or ahead of time.. Just last week I received an e-mail that I was over my account limit..I knew this was wrong because I was a long ways away from my limit of $12, 000. My statement showed a balance of a little over $5, 000 Then I noticed my limit had been dropped to only $5, 000 instead of the 12, 000 I would like to know who changed this and exactly why .. I dont want to hear bullcrap about any late bills because there have not been any..What next with this outfit?

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najita
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Jul 21, 2008 2:39 pm EDT

Sears is the worst. We sent payment -- for entire bill --less than $50.00, 8 days before due date, and they credited it the day after the due date. customer serivice said it was due to "Postal Service delivery" issues. WE closed the account, after having it for over 31 years, and do not even SHOP at Sears any more. THEY lost us as a customer.

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Sandra Chavalia
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Mar 27, 2008 2:33 pm EDT

Did you threaten to close the account? I had a similar experience with J.C Penney. When I said I'd close the account, they offered to take the charge off. Sure enough, it was credited back to me on my next statement.

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8:39 am EDT

Sears Terrible experience!

On 3/12/08, my wife and I were fleeced by the Sears Auto center at Cherry Vale Mall in Rockford, Illinois. My wife took our vehicle in for a simple alignment, which she was quoted would cost $69.99. Our primary mechanic had already checked out the ball joints a week ago and confirmed that they did not need replaced. He recommended the alignment, though.

However, my wife received a call from Sears Auto after dropping off the vehicle, and they informed her that it needed new ball joints. She told them that she did NOT want them to replace the ball joints and ONLY wanted the alignment. If we needed new ball joints, our primary mechanic would handle that for us. The person she spoke to at Sears Auto seemed to understand, and that was the end of the conversation.

We were shocked when we went to pick up the Durango, and we were presented a bill for $435.00, which incuded the new ball joints. We were anticipating a bill only for the alignment we authorized. The service manager insisted that we MUST have authorized the additional work, but I assure you that we did not. We were told that if we took the car without paying the entire bill, that we would be turned in for "theft of service". After about 45-minutes of back-and-forth, they took off the labor and dropped the total bill to a little over $200. This made it more palatable than $435, so we paid the charge just to be able to take our car home without being on the hook for "theft of service".

However, I find the whole situation unsatisfactory at best and absolutely shady at the worst. Work was performed on our vehicle WITHOUT our consent, and we were cornered into either leaving the car there, paying for it on the spot, or dealing with whatever the legal ramifications are for "theft of service". We will never take another vehicle to this Sears Auto location, and we will absolutely discourage anyone we know from making the same mistake we made.

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Mr. Mxyzptylk
, US
Dec 09, 2011 4:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just called Sears to find out where my tires were that I "ordered" 3 weeks ago. They said they would call in a few days as soon as they arrived. Today, I was told they were never ordered, because I never stopped in to make the deposit. Maybe they should have told me that inthe first place? Every time I have taken a vehicle there, they have forgotten to write something down, forgot to do the oil change I asked for, etc. This was the last time I will call or visit Sears Auto.

Andrew Perring
Andrew Perring
Frederick, US
Mar 29, 2010 9:39 am EDT

I agree with "wheelguy", I’m a mechanic too, and I agree with everything he said. We had a lady that was recorded by another customer be accidently, (he was recording his little toddler playing while he waited). The store manager told a lady it’s a $90 Diagnosis fee, if they find the problem and fix it, they would waive the diagnosis fee, but if she just wants the diagnosis its $90. This was all recorded by a 3rd party(another customer) well after it was inspected and they found that her rotors are warped and her pads are down to the metal, and her right caliper was damaged and needed replacement, she said ok, I’ll just pick up the car, . I don’t want it done right now. She was presented with a bill of $90 and she swore to her "GOD" that she told it was going to be free. The manager told her over 3 times exactly what he said to her, I was there too, and she kept on swearing to her god. I guess the other customer got tired of listening and just said he had it all recorded and he played the video of his son playing, but the audio of the verbal agreement. She cussed up a storm and said that she was never coming here again and she was going to report this online... WOW, the manager was going to do a nice thing foe her and waive the diagnosis if she got the work done in his shop, but she went out to screw him even out of the diagnosis fee..

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Wheelguy
Burnsville, US
Aug 16, 2009 6:29 pm EDT

I have been in the automotive repair business for over 25 years. I know first hand, that roughly 10% of all registered complaints are due to customers signing repair orders when they are not sure of what they are signing. Stop signing work orders authorizing repairs before you read them. This would eliminate 90% of all automotive repair disputes. Ask questions and make sure you fully understand the work being performed.
If you leave a phone number so the shop can call you after the inspection is performed, answer the phone when the shop calls, don't wait until the end of the day to return the call, answer it right away!
Communication is important, don't assume anything!
I have worked for 6 different automotive repair facilities over my 25 years in the business, none of which has unethical business practices. No shop does $700.00 of work to a car without getting the customers approval, or any amount for that matter!
I don't even install an air filter without the customers approval. Customers need to authorize diagnostics and not just demand a part be replaced. If you tell me to replace your alternator, I will do that. If you ask me to diagnose your battery going dead, I will do that also.
Don't blame the shop for your problems when you have some back yard mechanic diagnose it for free. No diagnosis equals no warranty on the repair!
I see alot of this everyday, people trying to save a $20.00 -$90.00 inspection fee (diagnosis)
Then when the problem is not fixed, they come on these forums and blame the shop for their own negligence.
Most of what I am reading in this forum is uninformed customers making uninformed decisions.
Stop blaming and start taking responsibility for your vehicles maintenance.

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Laura
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Sep 19, 2008 8:39 am EDT

I too, just had a terrible experience at Sears Castleton Store in Indianapolis, IN. I told the service rep, Steve, what my car was doing. He had me sign a work order so the he could inspect the car. We discussed that he would CHECK OUT the items on the order before making any repairs. When he came into the lounge and brought me back to his computer, he showed me a bill for over $500. He said that he had already done all the work that was on the order. I said I thought he would do an inspection and then let me decide what to do. He said, no I authorized him to do the work. As we were talking (I was yelling) the mechanic came in and said "Do you want me to do those brakes now?" I screamed - Wait! You haven't done the work? The mechanic said no. I told him not to do it.
Steve stood there looking like O.K. you caught me. After taking off all the bogus charges, my final bill was only $84.79. I believe that in order to be a service rep at Sears you have to be dishonest. I wish that the Attorney Generals in all 50 states would do an undercover investigation of all Sears Automotive Centers
I heard from others that Sears now has a scam going when you get oil changes.

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karen
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Mar 29, 2008 4:30 pm EDT

Its awlful what auto repair places are getting away with these days
I took a mini van in for a small radiator fluid leak at this little plastic "t" joint (rear heater connector) and leaving it there some mechanic 'BEAT" MY VAN - breaking two tie rod ends, swapped my drive shaft and new front tires for junk yard drive shaft and tires with the belts seperating - plus on another car I was charged for rotors and calipers ($250.00) and was only given brake pads ($10.00) - I only find it out after my car lost control on the interstate when the calipers locked up (the old ones !) and snapped the steel support beam that sailed into my rear tire and almost had me into oncoming traffic on the expressway
Theft (over $1000.) and Fraud (over 1000.00) the cops told me it was a 'civil' matter (give me a break )

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8:36 pm EST

Sears Exercise machine has broken seven times!

I bought an Elliptical Exercise machine from Sears in 2006. It Broke within three month of the purchase. Six breakdowns later and two promises to replace the machine, and I'm writing because the thing has been broken more than I've used it. This Wednesday March 12 2008 will mark the 12th day of missed work waiting for the repair man.

For me. this is a SERIOUS health concern. Because I take care of a challenged sibling, I can't join a gym, nor do I want to. Bottom line is that I need to stay as healthy as I can to be there for my sister who is totally dependent. I'm more than happy to pay for an upgrade, but Sears keeps changing the rules. First they say the machine has to break four times. Now they say it has to break four times within a year's period.

Although I've talked to several 'supervisors', each one is different and hasn't the slightest clue what I'm talking about. Meanwhile each time the machine breaks, it takes about three weeks to repair (Repairman makes a diagnosis, part shave to be ordered, repairman (never the same one) makes a second visit if parts have arrived to fix, it breaks I call repairman comes to diagnose...)

It's a real lemon. Please give me some guidance smb.

Looking forward,
-Marshall Hughes.

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David Aykanian
,
Oct 18, 2008 3:40 pm EDT

Marshall,
These are the problems that you will encounter when dealing with a big box store. I own
a small fitness equipment chain called Precision Fitness Equipment. We have 3 stores in Massachusetts. Give us a call and will will solve what Sears cant.

Thanks Dave!

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5:41 pm EST

Sears overcharged!

The 21st of March I will send my last payment to Sears. I was late two times and they raised my rate to 32%. I talked with them and told them the circumstances and asked them to lower my rate. They refused. After years of being a Sears customer, I will never do business with them again because I know for a fact that other companies will respect a long time customer and negotiate a lower rate. I have done this for myself. Sear's attitude says that they don't care about keeping customers.

I'm going to make sure that my voice goes out loud and clear to every one I know to stay away of Shoddy Sears.

Thanks,
Paula Gramlich.

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Gin Collum
, US
Jan 25, 2014 3:18 am EST

Really how did you talk to sears when Sears only helps get you the card and is own by citi financial and hsbc!

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2:38 pm EST

Sears damage during delivery to home!

I purchased a new Kenmore refrigerator from Sears which was delivered on 22-26-07. The delivery company movers were rude and did not speak English so I could not tell them to "please stop!" They gouged and scraped the paint off my newly painted front landing, muddied the carpet, and gouged and scratched my new kitchen linoleum when they did not use a dolly on wheels; They dragged the fridge across the living room and kitchen to the far side kitchen window. They then repeated this action to remove my old fridge.

The new fridge was filthy! As if it had been sitting outside in the San Diego October wildfires. It had multiple small scratches all over it and ballpoint pen markings. It was also missing the dairy door to the dairy section of the fridge.

Adam Churchin of Sears refused to pay to repair any of the damages done to my home and despite calling the customer service center every 2 weeks I have not received a new, working, undamaged dairy door.
(In January, they did send me a dairy door which arrived broken as it was shipped in a box with no padding/bubble wrap).

Sears has told me that if I wish to have my money refunded I must return the refrigerator. However, they are not going to pay for a pick-up nor are they going to return my old fridge to me. My old fridge was working fine- I just wanted an upgrade.

1.) Don't purchase appliances from Sears as they sell incomplete merchandise that is broken or missing parts; use third-party contractors for delivery who don't speak English; and will not repair or compensate you for damages done to your home during the delivery.
2.) Take a video of your home- the floors, walls, appliance you are having removed etc. BEFORE the delivery men arrive so if any damage is done you have visual proof.

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long live tennis
santarosa, US
Aug 17, 2010 1:47 pm EDT

do not let the rebate from Sears fool you, it's a joke. They tried to lure you in to buy their product and used many possible thing to let the rebate go. And if you spend time to contact them, they will say it will take 3-4 weeks to get the check but actually it take them 3-4 months to arrive. Better go for Home depot or Lowe's

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datch1
, US
Aug 04, 2014 3:57 pm EDT

Absolutely. My BBB complaint (unable to get refrigerator repair for a YEAR) is supposedly "assigned" to Adam Churchin. I have not heard from him. I have left voicemails and emails. No response. No contact. No effort. No anything. Sears---and for that matter, BBB, which I now understand is as corrupt as the rest--is an unethical corporate monster.

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Nick M
Nashville, US
Nov 13, 2009 7:18 pm EST

I filed a claim with the BBB because I purchased a washing machine from the Sears Outlet that did not come with a necessary part needed in transporting the machine. I moved 2 years later and damaged the washer because it didn't have this part and it was out of warranty. No help from Adam Churchin on this either!

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5:58 pm EST

Sears unauthorized repair!

Repair man came out to repair a 6 1/2 year old electric dryer. When I scheduled the repair on the internet, the email verification stated that the repair man would go over the charges with me. I had my husbands caretaker at home with my husband when he arrived. The repairman came in, went to the dryer, went back to the truck, came back in and handed a receipt to the caretaker, fixed the dryer, went outside, came back in with another receipt and handed to the caretaker who signed the receipt. She thought the repairman had called me for authorization when he went outside. He did nothing of the sort. He just fixed it without saying anything. The repair bill was $268. For a couple of hundred more dollars I could get a brand new dryer at COSTCO with a 2 year in home warranty. I never had the chance. Talk about getting blindsided. I called the "Executive Team" and spoke to Sylvia who was not only rude but tacky. She "insisted" the charges were approved. Too bad I nor my husband were ever told of the charges. I tried calling the service center twice and they will not return my phone calls. I have a call into the General Counsel. THE BEST PART IS THEY DON'T KNOW I HAVE VIDEO SURVEILLANCE IN MY HOME AND CAN PROVE HE DID NOT TALK TO ANYONE. I am going to dispute the charges on my credit card, file a complaint with the BBB and NEVER shop at Sears again.

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Dave
,
Jun 29, 2008 10:41 am EDT

I reciently went and bought some cloyhes from sears, approx. $400 worth, I was aon a bargain hunting trip and when i seen a rack that said 50% off I bought, I did not realize that the rack had two sides to the sign that were the oposite, some of the clothes were 50% off and the other side said the regular price, but the 50% off was exactly the same as the regular clothes just on the other side of the rack, confusing? well you had to be there. Sears is big enough to get their sale racks apart from there regular racks, but then they would not be fooling the public into buying, well let me tell you something Sears I walked away from the $400 deal, and you will never see me again, when i ased to speak to the manager she told me that I was suppose to look on both sides of the sign, all the clothes were mixed up people had been going through them and put them on either side when they replaced them, regular and sale mixed up on the same rack, the only way you could tell was to take it to the checkout to see if you had a sales item or not, really good business SEARS.

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MARY
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Jun 04, 2008 8:51 am EDT

I completely agree, I had a similar situation with sears last week when the repairman checked my stove for a rutine check up he told me that a burner was burned out and that I would have to pay him 379.00-389.00 so that he could fix it. When I told him that i could not afford to get it fixed he got very upset and a couple of days later when i was about to make lunch for my 2 year old I discovered that nothing on my stove is working, not even the oven. I spent over a week trying to get them to come back and fix it and they told me that they will send someone out in a week or so to verify that damage was done and that after its been verified i will have to wait for another department to decide if Sears is going to fix it or not, if so they will call me to schedule another repairman to come out and fix the stove.

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2:06 pm EST

Sears poor delivery

On December 29, 2007, we spent $1,417 at Sears (Sherway Gardens, Toronto) for a new front loading washing machine ($1099), pedestal ($199), installation ($85) delivery and old machine removal ($50). We were happy with the purchase and looked forward to our new machine that was to arrive on January 4, 2008. As instructed, prior to delivery, I carefully detached the hoses from the old washer and moved it out into the hall to make the job of the delivery/removal people easier. All they had to do was lift it up small flight of stairs (no rail) and out the side door (taken off). When the delivery personnel arrived they wanted to move the new washer in but refused to move the old washer out, despite it being written on the bill "SPECIAL INSTRUCTIONS: PLEASE REMOVE AND DISPOSE OF OLD WASHER". I would not allow them to merely drop the washer off without fulfilling their total obligations ($50 see above). I phoned Sears immediately to sort things out and to my surprise, while I was trying to contact someone at Sears, the delivery people simply drove away. This all occurred within 15 minutes.

After contacting Sears, two new delivery people were sent the next evening. In the meantime, my 150 lb son and I moved the old washer outside. This took us about 5 minutes. The new delivery people easily removed the old washer and easily moved the new one in. While they did scratch and stretch a spot on a new floor, I did not complain as I was happy to have the new washer in place. They placed the washer on the pedestal, attached the hoses and left. I was provided with instructions on how to install it correctly. While I was grateful for their keen delivery, unfortunately, they did not level the washer and on the first wash it started to walk across the floor during the spin cycle.

After contacting Sears again, an installation person was dispatched to properly install the washer (part of the total price included $85 for installation). This individual used my small level but did not want to wait around to check whether the leveling worked since "that would take an hour". After my wife showed him that it would only take a 20 min spin, he did observe the machine with no load and it appeared fine. However, the large yellow sheet that comes with the washer clearly states that it "MUST BE LEVELED WITH A LOAD" to properly balance the machine. This information was provided not ignored. Not surprisingly, once a load was placed in the machine, it violently vibrated during the spin cycle and it sounded like a helicopter was above our house. To obtain a quiet spin cycle, the feet of the machine had to be adjusted each time during the spin cycle.

I was not prepared to babysit an $1100 washing machine and contacted Sears to properly install the washer. The sales people at Sears offered to replace the machine but could not since the model had been discontinued. At this point, I requested a refund. Sears agreed and a pick up date and time was established. Again, I removed the hoses and moved the machine away from the wall and carefully prepared (ice and snow removal from the side of the house) for pick up. When the "pick up" people (the same people as the first delivery) arrived, they came into the basement but refused to take the machine away since it was still on the pedestal.

I contacted Sears and talked to a woman named "Diane" that would not and could not provide the name her superior or anyone at head office. She did give me a phone number for their head office. Unfortunately, I must have copied the number down incorrectly and when I called back and talked to "Christina", she would not provide me with any such number since she did not know of, or have any such number to provide me with. She could and did provide me with the address for the head office. Using a reverse 411, I obtained the phone number for the head office at Sears. I also arranged for the washer to be picked up again –a 12 hour interval on Saturday was the best they could do. I removed the eight ¼ inch screws that attach the pedestal to the washer and lifted it off the pedestal. The next day, two individuals came and within 10 minutes removed the washer and pedestal.

I contacted someone at Sears head office to explain this nightmare and she was willing to refund the cost of the washer and pedestal but not the cost of the installation ($85) or delivery ($50) cost. After my objection, she decided to refund the full cost to our credit card.

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sharon cairns
weslock, CA
Feb 11, 2012 9:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

hi i am sending this message to let you know i am not satified with a mattress i recieved in aug. 2008. iT broke down on the sides so sears send a guy out to check it. he said it was completely ruined. it had a 10 year warranty on it. phoned customer service to see what sears would do. they said i could order a new mattress but the one i had purchased was no more so to order another one which i could not find, in the same price. the lady did find one and ordered it. when it came it was a piece of crap so phoned again. they told me to find another one and send this one back after some serious talking. so now i found one but it will cost me the difference which was 81.47 which i paid. the costumer service said i can not change again. Guess what the mattress i recieved is another piece of crap so now i am stuck with a mattress that is no good. i guess now i will go and buy another one someplace else it is so sad as sears used to be good on the returns and guarntees.

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Jennifer Mallett
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Apr 30, 2008 6:41 am EDT

Hi I am writing to tell you how unsatisfied I am with your portrait studio, I picked up my pictures yesturday only to find I spent $150.00 on pictures with the workers hair in them, they told me it was my fault I picked them that way, who in their right mind would pick a 10 by 13 wall picture with someones hair in it? But they refused to discount or refund my money. I am very unsatisfied with the service and will not be returning! And I will NOT be telling people to go their! I wish I could have had a better experience I have never been treated so poorly in my entire life!

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Donald Lemay
,
Mar 11, 2008 10:01 am EDT

To whom it may concern.
March 11th, 2008

On February 27th, i had sent an email to you
customer service for a formal complaint.

details, on feb 25th, 2008 , i went to your service
center in St Laurent, QC on Cavendish blvd.
to get my Jig Saw repair. For ur information , i had
received this tool as a gift from my wife on November
2004. with a 2 years warranty.
Now, tool was still working, but the blade was not
moving anymore. The answer i recv from the
person at the counterwas as follow.

we do not repair these tools, because the parts are to
expensive. Best thing to do, is in the garbage and by
an other one. I was very unsatisfyed with the
answer from the gentleman. I did not want free repair,
all i want was to get it fix.

Now, 1 week later, after giving my phone number,
my address and postal code to your customer service,
and email to Robyn in beleive this is the good way
of spelling, i was adv that my warranty was over
and there was nothing that Sears could do.

Now, i have many more tools from Craftman and
in fact they are very good tools and i am very happy
with these tools.But, my concern is, if i have
problem with the other one, i should put them in
the garbage and maybe buy something else
somewhere at a cheaper price.

For ur information , i am a regular customer
from sears since 1985 ,plus my wife and my son.
We have bought different items at Sears
Fridge, dvd and alsoa brand new TV not to long
ago.
sears use to fix these tools before, because i brought
some for repairs and even a VCR.

Could you please adv if something could be done
in regards to this problem that i have.

tk's very much for your time

looking forward to hear from you.

Donald Lemay
597 7 th avenue
Lachine,QC
Canada H8S 2Z7

feel free to verify my profile

ComplaintsBoard
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6:20 pm EST

Sears outside contractor serviced blower and after 15 minutes run time motor seized sears or contractor will not even consider any help

had recall done by outside contractor on briggsand stratton engine after running engine seized neither contractor ar sears will help contractor says they do not take out drain plug tochange oil which could be true but it is the filler plug that was missing but sears nor service people will listen al theysay is I should have checked oil before running what they do not listen is there was oil on start up but it leaked out through the missing plug also they broke of a bolt in cover which they also deny doing i feel i got totaly shafted by sears and the contractor who by the way is not even a reconized dealer for briggs and stratton

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9:26 am EST
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Sears misrepresented warranty!

I purchased a new top of the line die hard battery with 3 year free replacement from sears,4 months shy of three years the battery failed,went to sears for a replacement, the checked the battery, which has the date the warranty started, the warranty info and the sears name all over it, they would not give me a new battery because 3 years later i did not have a receipt, when originally purchased the salesman said i can go to any sears if there is a problem with the battery since it has all the info on the battery, he did not say i had to carry around a receipt for the life of the battery, i checked all other battery sales companies, interstate brand, wal mart, autozone delco, not one of theses companies require a receipt since the information is stamped into all batteries, i will never buy from sears again, what liars, they get out of there obligations by using the fine print clause somewhere. Buy a car battery from a company that believes in their product.

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Gin Collum
, US
Jan 25, 2014 3:05 am EST

If you purchased the battery from Sears in the last 3 years your name should be in computer..They must had a issue with finding it.also Sears has a shopyourway rewards card that they have had 4 years and it saves all your reciepts. The reason they asked for your reciept us on batterys are high theft item and warranties don't transfer if you sales battery or car..

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Contact Sears customer service

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

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Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.