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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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D
4:34 pm EDT

Sears inferior craftsmanship

Please be advised that i purchased a sears lawn tractor during the early summer of 2013. The lawn tractor is the epitome of inferior craftsmanship. Since i have owned the tractor i have experienced the following problems; the cutting deck would not go up or down, the tractor would not go in forward or reverse, the muffler has fallen off, and most recently as of two weeks ago the cutting pulley has broken and i have not been able to cut my grass which is extremely high as i yet await the friday july 31 arrival of your technician. I; however am fortunate that i purchased a maintenance agreement because had i not i would have money in repairs commensurate with the cost of a new tractor of certainly another brand. In a word, ridiculous!

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6:26 pm EDT

Sears defective refrigerator

bought new French door bottom fridge in 2007
control panel replaced under warranty in 2010 lost food
control panel replaced non warranty in 2012 $337 plus lost food
control panel out again in 2015 estimate to repair $357 plus lost food
door seals replaced 2 times
sears has shown no interest in correcting what is obviously a recurring problem
Chick the associate I spoke to in rancho Cucamonga ca was of no use and Brianna in customer solutions [protected])employee number 410473 could not have been more petulant or sarcastic in telling me that I should have purchased the extended warranty to cover the same repair for the 4th time
Sears is a mess and so is Kenmore .

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3:44 pm EDT

Sears incorrect tax rate

On 7/16/15 I made a purchase at the Sears Outlet Store on Hall Rd. I noticed that the tax rate is incorrect on the receipt. Michigan's tax rate is 6%. The tax rate listed and added to my bill was 6.950%. .950% higher than the state rate. When I questioned the error the sales clerk knew nothing about it. The store managers response was "Call corporate office, I have nothing to do with that". I feel the store manager should have said he would look into the error and have it corrected. No refund was offered. It is illegal to charge the incorrect state tax.rate.

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8:37 am EDT

Sears advertising lies

When you order online it gives you a delivery option. It says $69.99 delivery and setup. They are lying to you that fee is for delivery only no setup. I spoke with one representative at sears online which hung up on me. Then a supervisor named gail who said to email the screen shot I took ptoving it says delivery and setup. Also to include my info and reason to them to have the issue fixed. It would take 3-5 business days.  I got an email back in an hour saying it was an unmanned email address however down below are steps I can do myself to fix the problems myself.  so I called the sears store on international blvd in daytona beach fl.  I spoke with tim who is the store manage and was once again rudely informed it is just delivery.  I asked then why does it say delivery and setup.  he informed me that is how they chose to word it.  that is wrong and misleading.  they are lying and cheating their customers. Delivery and setup means you deliver and setup the item. Not that you just drop off the item. How many have been scammed out of 70$ thinking they would get they're pool set up. Pickup is free! Why pay 70$.

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4:28 pm EDT

Sears decidedly rude sales staff

Sears sales service has gone down the drain. I don't know in which alternate reality it is okay to not even acknowledge a potential customer, especially when said customer has been waiting for OVER 15 minutes. While the sole salesperson who was apparently able to answer questions about microwaves was attending a bleached-only-in-her-dreams-was-she-ever-pretty-enough-to-be-a-cheerleader type who was absolutely clueless, he could have just said "I'll be with you as soon as I'm finished with this customer. Instead, I was left wondering "Will anyone notice that I've been standing here looking very interested in home appliances?"
If Sears salespeople will treat me like this when I want to make a purchase, I shudder to think how they would treat me for any other issue. Sorry - I'll go to another store that has staff who want to make a sale. Loews, Home Depot, PC Richards & Son - they should be sending thank you cards to Sears. I prefer to deal with professional people rather than the "professionals" at Sears.

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Update by jehunt
Jun 17, 2015 4:30 pm EDT

apparently there are two hackensacks in the US. My complaint was for the Hackensack, NJ location.

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The Truth You Must Know
, US
Jun 18, 2015 7:59 am EDT

I prefer not to be approached by sales person in a store, as most people do I feel. I simply just ask for help when I need it. Why is that a problem to you?

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MkStItCh
West Seneca, US
Jun 17, 2015 10:06 pm EDT

WOW... You mean you made a mistake by using the wrong address in the complaint?

Kind of like the employee that was taking care of someone other than you and might not have noticed you looking at microwaves?

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10:11 am EDT

Sears faulty electrical control panel

Bought a Sears Kenmore Dishwasher Model # Model # 66513449K901 in 2008. in October of 2014 it just stopped working, like it was unplugged or something. Turns out the Control Panel fried itself...so we had it replaced to the tune of $400...that's almost what we paid for the dishwasher itself...then in November it burned out again right away...so a Sears Technician came out and said it was a common problem with these particular dishwasher and installed a Correction Service Pack. Paid another $125 or so. Now 6 months later...same thing...just stopped working again mid cycle...back to washing dishes by hand...in searching for recalls on this particular model...there were similar models with similar cases but nothing that exactly matched..so I'm sure I have no hope of getting any help with it...I'll have to save and maybe purchase another dishwasher in a few months...and I can guarantee you it won't be a Kenmore !

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2:09 pm EDT

Sears bathroom remodel

I signed a contract with Sears Home Services in Oct 2014 to have 2 bathrooms remodeled. This was one of the worst decisions of my life. According to the contract, both bathrooms were to be complete by 12/31/14. I was told verbally that both would be done before Christmas. Work did not begin on the project until December. When the contractors arrived, I stressed the importance of completing both bathrooms before the holidays. The first contractor ripped everything out of the master bath and then did absolutely nothing for at least 3 days. He claimed to be waiting on a plumber, but when the plumber finally came, he said he was just called that same morning. The master bath was under construction for 6 weeks - finally completed on 1/16/15. We had family in town for Christmas and were forced to share one bathroom with 7 people. We had a dumpster in our driveway for 5 weeks. During the 6 weeks that it took to complete the 1st bathroom, I had to deal with contractors and prompt the Sears project manager many times to get things done. Part of the sales pitch for the project was that I wouldn't have to deal with any of that. The 1st contractor knocked demolition debris into our plumbing for the toilet and it took a few days to get someone out to clean that and reinstall the toilet. The linen cabinet that was installed was not the size I ordered - it was so large it looked ridiculous in the room. I had to ask them to take it out and just run countertop all the way across because I didn't want to wait several weeks for the correct size. Other items I had to follow up on repeatedly: walls were not prepped for painting as promised, the shower door took several weeks (it was reordered twice), the contractors stained my carpet in the master bedroom. After going through all of this, I cancelled the 2nd bathroom. Sears tried to make me pay for the materials for the 2nd bathroom, which I didn't receive, but I finally convinced them not to charge me for those. After going through all of this, I felt it would be fair to receive a discount on the original price for the master bathroom. Sears management in the local office were completely uninterested in helping me and actually just rude at times. I have attempted to resolve this through higher levels of the company, but just keep getting the run-around. It seems that there is not one single person in the company who cares about customer service.

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3:58 pm EDT

Sears double and triple billing errors

I ordered a refrigerator from Sears.com. I got an error message, so ordered again, another error, then it said my card was maxed out so I used a different card. I called them that very minute to tell them about the errors and over charge, they said they would fix it. I ordered a stove two months later from Sears.com. Charged to my dads sears card to get 5% off. On the day of delivery it did not come so I called sears who claimed the order had been canceled and that THEY would reorder it. Stove came and a week after that a second stove appeared. We called and explained the problem, sears took back stove, a third stove was shipped also for unknown reason and it was turned back as well. FF a few months and we have late charges for two fridges and two stoves we never received or ordered! NEVER EVER ORDER from SEARS.com. They reported my father for bad credit, he had excellent credit, and now he lost a home loan! I am encouraging them to sue sears. We have talked to them over and over, at least 20 times with no fixes even though each time they promise it is corrected! BOYCOTT SEARS!

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2:23 pm EDT

Sears refund of gift card

I made a fairly large order from Sears with two electric gift cards. Upon seeing a mistake on the order I canceled the order. So I come to find out that they would not refund the funds back on the original gift cards. They said they have to send a physical gift card to me and that it would take 7-10 days.
What kind of company does this? I have never seen a modern company not refund the amount back to the gift card immediately. There is no reason they cant refund the amount or at the very least issue a new e-card. So, now I'm out that money for two weeks and I can't finish my purchase with sears. I will now have to place an order elsewhere as I need those products before 2 weeks.
This is not how you treat people who want to spend money with your company. When I receive my cards, I will sell them and never purchase anything at Sears again.

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3:29 pm EDT
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Sears refrigerator/ general attitude

I am done with sears... They stink, and deserve to go out of business.
I bought a high end kenmore refrigerator (manufactured for sears by lg,) just under 4 years ago, and the compressor failed.in the past, the sealed system carried a 5 year warranty, which they no longer do.
The 1st answer I got from a supervisor at sears customer service was "well, you should have bought the service plan" - reall?!?
I just got off the phone with an even more senior person (A woman that was actually located in the u. S., that confirmed that sears will not stand behind this product and also said the following: sears doesn't set the warranty terms, their suppliers do - bs - the warranty on the lg branded model of the same machine is 5 or possibly 10 years for the sealed system. She also said that, now get this, that america put sears in this situation, because everyone wants something for nothing, and that's why sears is in financial trouble now.
Guess what? Screw sears, I will never buy anything from them or k-mart again, and will do my absolute best to blow them up on the internet.
They were always know as a company that marketed quality goods at fair (Fair, not cheap) prices and stood behind those products, especially the ones that carried their brand, such as kenmore and craftsman (Which the senior rep also told me was a thing of the past); their reputation meant something to them. Now, not so much, I guess.
I wonder how much their executives are compensated and whether the name sears will be relevant in the near future.
I'm done... And urge everyone else to be done with sears, too.

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9:09 am EDT

Sears grossly inflated repair estimate

My Sears lawn mower, only 2 months out of warranty, would not start. I took it to our local Sears repair office. The unit was sent to a central repair office in Sacramento, CA. An estimate of charge to repair this nearly new machine was $310.34!--this is more than the cost of a new machine. A new filter supposedly was needed ( mine was pristine); the cylinder was scored due to a faulty Brigs and Stratton engine (why was this not recalled); the carburetor was shot (after a handful of uses?). A number of phone calls were made to the complaint service offices of Sears holding company and a 25% discount on a new machine was offered--big deal!. The machine was store for the winter and my father did some serious internet research on how to repair the mower. He was able to easily clean the carburetor and replace two gaskets for a total of $12. The machine runs perfectly. Never deal with Sears--total crooked service.

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4:24 pm EDT
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Sears non existent customer service

Sears has no customer service. Like many before me, each time appliance needs service, it takes 7-10 days for Sears to show up late for the appointment they scheduled me! Two weeks ago I waited 7 days to have my dryer repaired (broken belt) and the service repairman was a hour late. Now, within a two week period my dryer isn't tumbling again. Repeat of same 7 day wait. I was given an 8 am to 12 pm appointment by the telephone representative, but when the email confirmation came for my appointment, it said 1pm to 5pm. I immediately called the number provided and explained the company gave me the wrong appointment time frame and needed my original time frame due to prior commitments. It's been two days of calling the 18004myhome number, customer relations at their corporate office and still no help or change in the appointment. The customer relations person was of no help other than to tell me they couldn't change or cancel someone else's appointment to correct their error! Hello, as I told the man I spoke to, that is exactly what you did to me! Any logical, educated person could clearly see that is what they did to me! Sears has no hesitation to take consumers hard earned dollars, but cannot get their heads out of the sand to uphold its end of the contracts to repair appliances. I will be contacting Sears CEO and whom ever else I need to make a difference. They have messed with the wrong consumer on more than one occassion. Additionally, I will never buy from Sears again!

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9:25 am EDT

Sears 30+ days 3 trips and still no repair for washing machine

We have a Maintenance Agreement for our Front Load Washing Machine. We have seen a Repair Technician 3 times in over 30 days. Different parts ordered but the correct part never seems to show up.
It takes 10 days on each occurrence for us to get an appointment scheduled.
According to the "Contract" they will only give us a replacement IF we have 4 Repairs scheduled within a 12 month Window.. HOWEVER... we Just found out that they can come out every day for a year, and if it's for the SAME PROBLEM that DOES NOT constitute 4 Attempts or even repairs.. it HAS TO BE SEPARATE and DIFFERENT complaints.
Our washer has some age to it and the door latch an the additional parts needed so far do not seem to exist.
I am TIRED of going to the Laundry mat and shoving quarters into the machines.
It seems that IF you can't get correct parts AND you are covered under an agreement... just like a car needing work done under warranty allows you the ability to have a loaner... Sears should provide loaner equipment for customers in situations like ours.
My Husband just had Heart surgery and he can not help me dragging laundry in and out of the house.
Maybe Sears is trying to run it's customers off.. I know one thing I am getting ready to purchase new appliances for the kitchen... and unless Sears decides to take care of us QUICKLY NO MORE items will EVER come from Sears.
And to think I USED to work in their Service Department and took care of customers resolving issues like ours.. but I NEVER handled a call from a customer who had been over a month with no satisfactory repair... NOR did we EVER take more than 3 days to arrange an appointment for a customer.

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7:01 pm EDT

Sears miss informed about the pension plan

I unfortunately had to go out on disability after 25 years of service.once I hit age 55 I called to check out my pension.I wasn't quite sure what to do.
The sears pension specialist told me that if anything happened to Sears and they went belly up that if anything happens to Sears and they went bankrupt mind you this was in 2000 and 11 when everything went crazy that my pension would only be worth $5000.that was not true.but I did not know that at the time.she told me if I took the annuity at $250 a month that my pension would be guaranteed.I did not want to take the annuity but I was scared at that time.if I was told the truth that my pension would be guaranteed I would have never taken the annuity.about 6 months later I was talking to you with fellow Sears person and they told me that was not true.so I called and the other employee on the other end of the phone told me that. Sears person was right that that was not true.but it was too late because I already signed the annuity.I feel I was lied to and I would like the option for a lump sum.I wrote to them and said I would be happy with 50 percent in a lump sum and the other 50% in an annuity na as much told me too bad.I really don't think this was fair $250 a month is not going to help me.even if I couldn't get the lump sum now I would wait until I was 62.is there anyone out there that can help me

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6:58 am EDT
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Sears got rip off

I had a problem with the micro wave oven they were there 5 times replace part and removal of the said parts. Then they wanted to sell me a new display board I said fine and they said that there is no warrantee and I will have to eat it if it does not work. Also the last attempt to repair it they broke the lower oven also. The tech is very rude and has no idea what he is doing. I will never used sear again and never buy anything from them. I was loyal with sear for over 25 years. I file a complaint and call next day all the info I gave was deleted. Wow sear what happen to you. You become a rip off and liar. So far they charge me $635.00 and never fix the problem. And they took off every single part they put on. Shame on you. I make sure I tell everyone how bad of a co. sear is. Bye and good luck.

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6:06 pm EDT
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Sears Burned plastic on inside

I have a Kenmore Elite Trio refrigerator - purchased on 10/18/2006. Have never had to change the light bulbs in the unit. Had one of the bulbs go out, so I got out the owners manual to find out how to change. Followed the directions and still couldn't get the lamp cover off - it finally broke loose - literally broke. Just to find out the entire top of the refrigerator under the lamp assembly is melted and all the plastic is melted. Went online to see about getting new parts and the guy (who spoke VERY broken English) told me I had to have a service technician come out to replace the parts - a $95 service call and if they had to do any other repairs I had to pay for those too. He then said I could contact the recall department and see if it had a recall to be covered under. Called the recall department and again spoke to a guy who I couldn't understand and was told no recall - I needed to be transferred to the service department. Was transferred, to another guy who didn't speak English - asked to be transferred to the United States and someone who I could understand. He told me he didn't know if that was possible but would check. Put me on hold, which I've been on hold now for over 20 minutes (with less than pleasing music, I might add). Was just transferred to a supervisor (who didn't speak English, like I requested), was told he didn't have anything to do with my issue and that there was nothing he could do. He told me I could email the corporate office or send a letter but he couldn't help me further.
The only appliances I've ever purchased have been Kenmore or purchased at Sears (3 washing machines, 2 dryers, 4 refrigerators, several lawn mowers, weed eaters, TV's, DVD players, VCR's, clothes - you get the picture - I've been a VERY loyal customer). My patience has been tried with this mess - when seeing the melted plastic and the burn marks on the top of my refrigerator - I refuse to put a light bulb back in my refrigerator for fear that it could catch fire.
I'm so upset at this point - I am in the process of composing a letter and email to the corporate office - hopefully they speak English and can get the issue resolved!

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9:21 pm EDT

Sears kenmore self cleaning smoothtop electric range

We have a Kenmore Self-Cleaning Oven Range with a smooth top. About 6 weeks ago I was making bread and after 15 minutes my husband and I smelled something burning. Well, I opened the oven door (which I had to use pot holders to open because the handle was so hot) and smoke billowed out I've the oven. Once we opened windows and turned off the smoke detectors, we saw my loaves of bread were burnt black but was raw on the inside. The oven was extremely hot and suddenly threw an F10 error code. We turned the oven off and for safety turned the breaker off for 30 minutes.
After about 2 hours we tried to turn the oven on again to 325 degrees hoping it was a flook, but it quickly heated to well above the temperature for broiling and at 600 degrees by our external thermometer, we switched it off and have not been able to use it since! We searched and found many recalls for other model numbers with the same problem and a potential for a fire. Our model # is it in the recall list, but it has the exact same problems as the other listed models. It seems Kenmore & Frigidaire have a faulty design that endangers the consumers and their families.
Model Number: 790.[protected]
Serial Number: VF00263283
What we would like is a new oven (of equal value) because we don't trust this model or any "repairs" that Sears might make. I'm hoping that there are other people out there with the exact same range and the same problem so we can get together an demand a quality product and a replacement for something that is a danger to our families and homes!

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Mrs. Meyer
North Pole, US
Jun 20, 2015 1:13 pm EDT

We have the exact same problem and haven't been able to use our oven for months! Can't afford to purchase a new oven. Called the repair line and they said it was not on the recall list...even though other similar ovens have the same issue and have caused fires! Frustrated and angry that they don't seem to acknowledge the very real danger of using this oven. What are they waiting for...a person to get seriously injured because of a fire?

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9:07 am EDT

Sears service tech did not show

We have a microwave that has a part that goes out every year. Most of the service has been good. This last time, the tech removed the part and had it sent in to be rebuilt. We got it back over two weeks later and installed 3 weeks after the initial visit. The first time I used it, the same part blew and had to be rebuilt. We got the part back last week, made the appointment for a tech to come and install it, and they never showed up. I call that day to find out when they will be out and low and behold, I have to schedule another appointment. Now I have been without my microwave, range fan, and range light for six weeks. Now they want me to wait another week or take a day off work and won't reimburse me for my time. They should have come out the next day or made the attempt to compensate me in some way for my huge inconvenience for their mistake.

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9:51 am EDT
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Sears Failure to respond/arrive at appointments

I have made 29 telephone calls to Sears in order to obtain Service on my Sears Master Protection Agreement for my Washing Machine. Three appointments have been scheduled but no Service Agent has called or shown for the appointments. The past two times I have called, I have requested and reportedly talked with a Supervisor who simply confirmed what I have already been told. Now when I call, I ask for a Supervisor and am placed on Hold, I wait a while, and then the call is eventually dropped by Sears. This has been without question, the absolute worse Service experience I have had in my life. I paid $231 for this Service which obviously does not exist.

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12:54 pm EDT
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Sears poor service after initial window install

We had 3 windows and a patio door installed in July 2015. At the end of the installation, it was noted that the screen for the patio door was missing and there was a flaw in the glass for one of the windows. We were promised that both issues would be resolved. Here we are in April 2015 and neither issue has been resolved. Neither has even been addressed by Sears. The parts are in Utah with the installers but not once have we been contacted to have the job finished. I have been in touch with so many divisions at Sears trying to get this resolved but to no avail. We now have our attorney involved. Never again will I use Sears Home Improvement services. Poor customer service.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Is ComplaintsBoard.com associated with Sears?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.