Sears
reviews and complaints

On 10/20/2015 I had a visit from the Sears Home Service technician. My problem was with washer making noises and not spinning. The technician refused to do anything until he can return with second person (that would be another 40% of 'diagnostic fee') so that my washer can be moved from the tub (about 4 inches high) where it sits. This surprised me because this was not the first visit from Sears and there was never problem. I offered to move it myself if needed but he said this will need to be rescheduled. So I cancelled the service and paid $89 for NOTHING. I called another company that not only came within 2 hours of the call, but the technician actually turned the machine on, checked the machine and was able to determine the problem without ever moving the washer. This was disappointing experience as the Sears technician did not even try to diagnose anything without moving the machine. He even suggested that I can complain to the company if "it will make me feel better". I did and I may get call from them. At least refund for the "diagnostic fee" that was charged without any attempt would be in order. Obviously, I will call someone else when I need appliance repair.

Model 790.[protected] Kenmore Electric Range Had the oven 3 years. Kept immaculately clean. Set oven to 250 the other day, put in roast and came back 15 minutes later to see sparks and smoke coming up out of the top.. Sparks at least 2 feet high. Had we not returned, our house would have been burned down. Had an "F10" warning displayed on the front screen of the range. Sears wants to charge $99 to troubleshoot the issue and more for parts. Asked another appliance repairman and he said he wouldn't bother as something like this could have easily melted other wires and could be a serious fire issue later on. Will continue calling Sears for replacement, but this should be recalled immediately!

A few yrs. ago, we paid almost as much for vinyl siding as we did for our house yrs. ago.It started falling apart Shortly after installing, with family ERs' we didn't report until a little after guarantee was off.It keeps having holes & cracks appearing all over, high & low spots, nothing has hit it, seams where it was 'pieced' together pulling apart.2 neighbors paid 1/3 price(1 installed his own) & 100% better.We've called, they're charging crazy price if we have them "Undo' what they "Did"!Going to complain to "BBB', maybe they'll listen.We used to always get everything from Sears-no more!There's many more places popping up all over, going to take more pics.

I purchased a floor model Samsung Refrigerator on 3/26/15 from the sears outlet store in Minneapolis MN. The problems started when the cashier forgot to take off an additional 5% for using my Sears card for payment. The store manager Jim R. tried to correct the problem but could not figure out how to. He assured me he would take care of it the next day. I had to dispute the credit card /charge in order to get the 5% discount taken care of. This was a huge hassle. I started having issues in April with the refrigerator not cooling. I tried unplugging the fridge and resetting it to no avail. I ended up getting 40 pounds of ice and putting every thing in coolers. I called sears service and Samsung and they gave me the run around with things to try to make the fridge work. The following morning the fridge decided it was going to start working again. I had made an appointment with the sears service people to come and fix the fridge at no charge. When the tech arrived a few days later the fridge was working, go figure. The tech opened the door and said " looks like it working". He then proceeded to tell me that his company does not stock any parts or diagnostic tools for Samsung fridges. Why the hell did they even bother coming out? A few months later they tried sending me a bill for this awesome service call. Nice try! After this service call I contacted Jim R. (Store Manager) about returning the fridge. This guy is king of excuses. I have records of every phone call I made to him regarding the return of this fridge, countless times he promised to call me back with a resolution. Not once did I ever get a call from this useless individual. Every single call was originated by me. I think he wants me to just go away? It is now October 2015 and this fridge continues to stop cooling randomly. I try everything under the sun to make it work. It eventually starts cooling again when it feels like it. This is completely unacceptable! According to the "Customer Solutions Commitment" that I signed when I purchased this appliance under the "Return Policy" it states " We will be happy to accept your "In Warranty" returned product after a Product Repair Technician has determined the product is not repairable. If your tech comes out and can not fix the fridge take it back! It is really that simple. I have documented exactly what the symptoms were when the fridge failed and the tech did nothing. Replace something, I don't care if your just throwing parts at it. Do SOMETHING! I have been stuck with this fridge for 7 months now because Jim R. is about as useless as they come when it comes to customer service. Save your self the agony and avoid this store at all costs! I would gladly pay full price for a product before dealing with crooks like Jim R. at the Minneapolis MN Sears Outlet Store.

I called Sears, the name you can trust when my Samsung washing machine stopped working. A very nice gentleman came over and repaired the machine (or so I thought). When he was here he, according to my receipt he did the following repair: Replaced the motor Replaced the tub Replaced the clutch Replaced the basket All in the repair costs were 224.17 including labor. Last week, as I opened the machine to take out the clothes I noticed the bottom was tilted, at further inspection I noticed it was not attached. I waited until my husband came home and showed him and he deduced this was not something he would even attempt to fix and to call Sears repair…again. I called the number from my last receipt and was told I was over the 90 days and nothing they could do with covering the repair. I explained how odd is it that the machine breaks just 8 days post warranty WITH ALL NEW PARTS. When my husband looked at the bolt he noticed it was rusty, which it is not how it is supposed to be. I had another repairman that came and told me that the screw was the issue that caused the damage. The repairman said the bolt that was used during the repair was NOT THE PROPER PART! It was a porous self-tapping screw that was supposed to be a stainless steel machine bolt. This not only rusted and failed after 96 days but caused the following damage. now I need: Pulsator Clutch Bolt-Pulsa Semi Tub Nut-Hex Basket For a grand repair total of $1, 044.99. Now my mother always taught me you break it you bought it. Yet, when I called Sears they told me over and over that you are over the 90 days. I explained they used an incorrect part, I explained that this part damaged the entirety of the machine yet all they can do it take my information. This caused damage to the entire machine. I want to be very clear this is not a warranty issue; this damage was caused by the prior repairman not using the correct parts in his repair. This is not my responsibility, this is your responsibility for causing damage to my machine and I would to settle this without having to subpoena the Sears corporate officers to small claims court. I just want my machine replaced immediately. I have been without a machine from the last repair to this repair for a total of a month. With 5 people in my family I have waited long enough. Looking forward to your response, Teresa Rampulla [protected]

My new refrigerator, microwave, and oven were delivered September 2014. I did not buy an extended warranty. 11 Months later I found that the refrigerator had stopped working. Before that no issues. Since it was less than a year old it was still under factory warranty. I used Sears's online chat to file the claim and they also walked me thru a diagnostic, sent suspected parts and scheduled service. Parts came, service tech came a few weeks later. The parts were placed on the refrigerator but the refrigerator didn't work. More parts were ordered and a new service appointment was set a few weeks later. Parts were added but it didn't work. It was decided that all of the Freon had escaped through a leak in the evaporator coils. New parts were ordered and a new service call scheduled for a few weeks out. New coils was added, Freon loaded into the system. The tech seemed to think it was fixed and left. The refrigerator never got cold. I called the service number and they now schedule a service call out for a few weeks from now. I called the store manager and went thru this story. She escalated to Sears. Their answer was that I should wait for the results of the service call. I am used to the routine. Each service call is about 4 weeks apart plus time for parts . This means that the tech will come on Nov 4, diagnose the issue, guess on what they think the issue is, order a part and maybe 6 weeks later I will be thru another service call. I probably won't have a refrigerator through Thanksgiving or Christmas at this rate. 4 months of no refrigerator.I don't think Sears cares or knows what customer service means. The people you talk to are not enabled to really make a difference. I have tried to re-escalate today thru the number that was on the email they sent me, telling me to wait. I am sorely disappointed and I know that the persons at Sears that could make this right with a simple decision would not hesitate if it was their family involved. My parents used to swear by Sears appliances. Now I just swear.

This is about Sears Home services: original issue was compressor died, but still within 7 year compressor warranty..but the repair service has been the problem. First contact with them August 13. Today, person is scheduled for FOURTH time. Every visit has a problem: somebody stole part out of first delivered replacement. Ordered another, wrong part this time, or he wasn't coming to work that day. Now in month three without our refrigerator. I am lettering a poster to carry in front of hh gregg. DON'T BUY REFRIGERATORS HERE...SPEND YOUR MONEY ON ICE CHESTS, BETTER RETURN ON YOUR INVESTMENT.

(Anyone buying this model and not testing the temperature is at risk!) I purchased two Kenmore Model 60412 refrigerators from Sears online Store, one for myself and one for my tenet. They delivered and installed them and I set the temperature controls to a little beyond the normal setting for safe measure. Three weeks later I got food poisoning from a jar of jam, I knew it was from this because my stomach started boiling inside very soon after eating some, and closer observation saw mold. Jam seemed like an unlikely source for food poisoning and as I do not keep food very long this prompted me to investigate. As I am HVAC-Universal Certified I had all the equipment needed to check the temperatures properly inside the fridge and freezer sections. I was shocked to find the fridge average temperature was 46 F and the freezer 16 F. The high temperatures recorded overnight being 48 F and 28 F. Now I have both refrigerators set at maximum cold position and averages are 40 F and 9 F. The high temperatures recorded overnight being 46 F and 23 F. As I was just past the 30 day return when I had figured out about the problems I was forced to opt for having Sears attempt to repair them. It took three weeks to get them to the house as the parts showed up one day after the first scheduled appointment. The technician said they seemed to have sent the wrong parts for the problem as they sent defrost controls and not thermostats. He called in and asked about it and they had him install the parts anyway. He also put some silicone on the freezer door of one refrigerator that was also icing up. As the Sears tech expected it did not address the problem, the refrigerators where still too warm. The silicone that was added to the one door seal shrunk and pulled about 15 inches of the door seal away from the fridge when closed, leaving a gap wide enough for me to slide my fingers through without compressing the seal. I contacted Sears about this always being very polite, and they tell me it’s improbable that I got two bad refrigerators and kept me on the line for awhile before hanging up on me. I did get another appointment online to fix the door seal the technician destroyed and it will take another two weeks for them to get out and fix the seal problem. They have no plan to address the temperature problems at this point. After getting sick I have kept foods only short term including in the freezer and never any open foods or leftovers. However I now smell food in the freezer, this did not happen in the ten years of my previous refrigerator and it must be resulting from warming of frozen foods as there are no such foods in the fridge below. Looking at the 1 & 2 star reviews on the Sears website I see this is not an uncommon problem for this model. I have figured out that the problem is with the restart function of the thermostat or control board, the fridge stays off way too long to keep food safe. They say this fridge uses less energy than a 60 Watt light bulb, seems that is not enough to keep food safe. Are higher temperatures the only way the fridge can pass the Energy Star certification? Wish I had kept my old 300 dollar ten year old top freezer refrigerators I bought from home depot, the door shelves where cracking but they still kept perfect temperatures of 34 F to 37 F and -5 F to 0 F. Kenmore 18 cu. ft. Top Freezer Refrigerator Model # 60412 http://www.sears.com/kenmore-18-cu-ft-top-freezer-refrigerator-white/p-04660412000P?prdNo=1&blockNo=1&blockType=G1

I want to complaint about the bad customer service that I received from the store and customer service I was transfer to 3 different people nobody was able to help me. the manager at the store Paul in Wilkes barre store number 02604 was very rude, hang up on me and when I call customer service again all they were able to do for me was ask me if I wanted to cancelled my credit card . If this is the customer service Sears is willing to offer the customers, then yes I do want to cancelled my credit card. I open the account in good faith for Sears to treat us like this. I went to the store on 10/05/15 to purchase a lawn mower next day I went to used it was not working went to the store to exchange it store offer a return because they did not have nothing comparable SA Bryan was no even willing to look to see if another store will have something comparable to offer me instead they try to get me a electric mower which I did not want . That's when I call customer service to see if they are able to help and my very bad experience started. All I wanted was for me to get a new lawn mower went to Sears because is a good store to purchase outdoor items or at least that's what I thought now I'm not so sure. What I want now of all this is a gift card of at least $75 dollars because I took a day off to deal with this, then the aggravation over the phone, the driving around that I did, I am really not happy about this experience

On March 13th, 2012 I wrote a complaint about sears not willing to give me my money back because of a haze on my glasses. They fought me until I threatened them with court. The gal at Sears said to go ahead and file a court case and that I would surely lose. Well that was the wrong thing to say to me. I then did my homework. Went to City Hall in Downey, California and found out who the owner of Sears Optical was, and who the manager of the store was. For everyone's information Sears Optical is not owned by Sears. The owner rents the name from Sears. So I filed the complaint. The owner lives somewhere in Indiana. Surprise. I mailed a small case file complaint to each of them including the store. The morning of court I get this phone call from the manager pleading to settle out of court. I was told to return the no good glasses and they would refund in full. I said "no" and that I wanted my refund plus the $15.00 I paid to the court to file. I got everything back plus. People, don't let these people push you around. Settle in court everytime. I'm so glad I did.

Service 9/12/15 I had arranged for rug cleaning through this company because they were having a $99 special, and Sears is a reputable name. My rugs had a few pet stains and definitely pet urine odor. I'd set the appointment 2 weeks out (that was the soonest they could get to me, but no problem) for Saturday, 9/12 from 1pm - 5pm. The Friday before I received a phone call confirming my MORNING appointment - I had indicated when I scheduled with them that I wouldn't be home in the morning. I called to say the appointment was for the afternoon, but I could be home by 10:30 if needed. That is what we settled on (again, no problem). I arrived home at 10:30 to meet the technician, he walked in my house and told me they do not clean area rugs onsite, but take them to their worksite so they can soak them and hang to dry. However the cost would be $250 instead of $99 and just for 2 of the 4 rugs I had planned to be cleaned. I wasn't excited about paying more but said if they could get the stains and odor out, I'd be willing to pay the extra cost. The technician removed the rugs, and said he would see me next Saturday in the morning. The following Saturday I waited, waited, waited and no delivery. I called the company and was told the technician was running late and could not deliver the rugs that day, but he could either Sunday or Tuesday. I asked for Sunday - he said he would be there at 10am, showed up a little after 11am. The carpets were still wet, but no big deal - he said they would dry fast. They certainly looked like they had been cleaned though they did have an odor - I thought it was the smell of wet carpet. He said they had to scrub a little extra due to more stains than they thought, and I asked directly "but you got the smell out, right?" and was told yes. Two days later I realized the odor was not wet carpet smell, but urine. I got on my hands and knees to do the sniff test, and indeed, the smell was urine. Very Very disappointed. My action at that time was to submit a negative survey form. I received a voice message from the technician saying that he thought I was happy with the service when he left. I called him back the next day, he didn't pick up. I left a message explaining that I was satisfied with the service based on what he told me he did, but obviously that was not done. The message was left on Monday morning (I think), and I have not heard back from him. I shampooed the rugs myself with a small carpet cleaner, but I will have to hire someone else to come in to clean the rugs. I expect to be either reimbursed for the whole amount, or at the very least, have the price reduced to the original advertised cost of $99. please advise . . . Althea Cudaback Shoreline, WA [protected]@msn.com

We took delivery of a Simmons Beautyrest Mattress purchased at our local Sears store and immediately noticed it had a chemical odor. My wife refused to sleep on it and I proceeded to call the 1 800 FROM-HELL number. I was told that I would have to use the mattress for 30 days before I could return it and that the smell would disappear in about a week. I was also told that unless the mattress was defective I would be charged a 15% restocking fee as well as a delivery charge for picking up the mattress.
After airing it out for a week I wrapped the mattress in waterproof cover to mitigate the smell and tried to sleep on it (alone). This was definitely NOT the same Mattress I lied on at the Sears store it was considerably harder, akin to lying on a carpeted floor. After three hours I could not take it anymore, the pain in my back and shoulders forced me to head for the couch. The next few nights were the same, so I went on amazon and ordered a 3" memory foam topper.
I looked around the internet a found that those who sold mattress's recommend "breaking a new mattress in" as I was told also told by the Sears people. I went back to the Sears store to lie on the mattress model I had at home just to confirm that it was different and I was told there that the store model was "broken in by all the people who come try out the mattresses and that it was only a matter of time before my mattress would be soft like the store model". This Sears is in a Mall that is clearly dying, in the 5 or so hours that we spent in the store we were the sole customers, all the salesperson time was devoted to our bed sale. I don't know who the people who broke in the beds were but they weren't around when we were there. We spent about 10 minutes on the mattress. The mattress in the store was not the same as the toxic torture rack that was in my bedroom.
Finally the topper arrived and I was able to coax my wife into vacating the guest bedroom. It has been almost a month, we have cornered the market on ibuprofen and always have the slight scent of formaldehyde/gasoline in the back of our sinus. The topper helped a little but this bed id still unbearable. We went to change the sheets yesterday and a soon as the plastic cover came off the toxic fumes filled the room. There are now body pod indentations with a ridge in the middle of the bed, it isn't going to get more "broken in".
I called 1 800 SCREWU number again insisting that this mattress was defective because of the toxic odor. I was told that I could purchase another bed but would still have to pay the 15% restocking fee plus a charge to pick up the other mattress (roughly $200).
The bottom line is that Sears thinks it can bring you a sack of dung to sleep on and that you have to live with it for thirty days and then pay big to have endured the experience.

We purchased our Stearns and Foster Mattress from Sears in November 2014 and it has been a nightmare from a product quality perspective and Sears Customer Service. The mattress was replaced in December 2014 and as luck would have it the product quality was worst then the first. Sears said they could do nothing since it has already by replaced once already. In talking with Sterns and Foster, they said that was not correct as the problem being described was a warranty issue. They bumped me back to Sears and multiple calls have made me a believer that they will do nothing.
We finally gave up and have purchased a new mattress that is not associated with the Sealy brand (Sterns and Foster) and Sears. I am strongly encourage all future customers of Sears and Sterns and Foster to do their homework and go out and read the reviews for the product quality and customer support before you to join the ranks of unhappy customers. Wish we would have done that.

Sears, you have lost a long time customer and it is not the least bit comforting when your customer service departments states that they are sorry to lose you as a partner. As for Sterns and Foster you only have to get a bad product twice before you get the message.

I am very disturb to see more an more rust appearing in my washer. I have not use the compartment near it hoping that it would keep for more rust forming. Nope! not at all its growing and more!
I have had couple issues now with your product, if I put a comforter in (which one reason I purchased, cause it said you can do) soon it shakes the house an alerts to say uneven load, I end up having to drain/spen if works sometimes doesn't then take soaking sopping wet comforter to chand lean in tub then hang out to dry.
Its really and kick to the gut knowing that I sold GE washer and dryer that were only 2yrs old and paid top dollar for top of the line, just to get these new Kenmore Elite brand since advertisement sold me on how you can wash large items and dryer with steamfresh where I don't have to go to dry cleaners. Now I am wondering why I sold the GE when never had any issues. Only wish Kenmores both worked properly to use.

Not only does my washer have rust stains, my dryer seems to be taking longer an longer to dry the clothes, I have put less clothes in (which not sure why when I have a large load setting) have ran the clothes on extra spin in washer, and cleaned the vint in dryer and hoses.
Very disappointed in your products.

I am 72 years old. Have always purchased Craftsman riding mowers-trusted them thoroughly. You just go into a local Sears store; see which one you want; and buy it. You could count on it lasting about 20 years. I did the same thing 7-24-15-saw this beautiful T3000 riding mower; purchased what I thought was going to be my last riding mower. Got it home with a friend's trailer; mowed 6 times and the transmission started making a lot of noise when going from forward to reverse and back forward. Then two weeks later I was half way through mowing; approaching as tree in the corner of my lot; took my foot off the forward pedal-expecting to stop-and it just kept going. I really panicked! Finally hit the brake and it did stop. Since then that is the only way to stop. And to change directions have to hit the brake pedal several times before the pedal to go. A tech man came out and reported the transmission needed replaced. He said it was their new PLASTIC transmission. I was shocked to get such a well built tractor and such a piece of JUNK for the most important component! Sears offered to replace the transmission or give me a Pro series tractor. But they have a plastic transmission too. I want my tractor to last 20 years without having a new transmission every couple months. I told them I wanted my money back. But they won't do it since it is over 30 days. I decided to try to sell it. I purchased a Snapper last night from a local dealer for the same price. It has a solid metal transmission; and all of the features the T3000. I am very disappointed with Sears. Would never recommend them for lawn products again. Still like to get my money back.
Carl McBride
Tecumseh, Michigan
[protected]@comcast.net

I had issues with my washing machine that leaked transmission fluid on a batch of clothes. I called to get Sears to come out and fix my washing machine. I live near New Orleans La and to hear from Sears that they do not have any technicians in the area and that they had to get a 3rd party to do the work on the washing machine. I called on the 27th of august the technician came out on Sept 10th. After diagnosing my issue with the washing machine he needed to order a new transmission, a seal, and a new control board. After it was delivered the technician came back on Sept 19th to try to install the new parts. After the technician stated that he did not have the correct tool to loosen the bolt for the transmission he had to leave and go buy one. after 30 minutes he arrived back at my house with a NAPA auto parts bag. After a few minutes I heard banging coming from my laundry room. Then the technician said he would have to order a new basket, outer liner and suspension. He basically demolished the inner basket and the bottom of the basket is in little pieces. He also left oil/grease on my Laundry and kitchen floor which is still there and did not clean it up. I have called Sedgewick and Sears and have no resolution so far. I tried calling 5 times to sedgewick and all I get is a voice mail. No one cares about that I have 2 little ones that I need to clean for as well as my own clothes. Sears has really dropped the ball on customer service allaround with this issue.

I wanted to be sure that all of my issues with my refrigerator, history with repair needs and complaint regarding technician that was sent were recorded to an escalated area.

In March 2015 our kitchenaid refrigerator failed - after several repair attempts in early April we were instructed to pick out a replacement model from local Sears store and the Kitchenaid was replaced by a Kenmore Elite model.

When the new fridge was installed I noticed a dent in the front. They were going to replace it with another one but instead just replaced the dented door.

On Monday 9/14 around 9am I noticed front ice/water was not working Nd an error code was on control panel. I called tech support and a very nice man walked me thru resetting it from my elec box as the plug is inaccessible as I can't pull unit out alone. The panel and door lights came back on. Around 4pm that afternoon I returned home and the fridge was over 60 degrees. I got on the phone immediate and started throwing food away.

We were told a new control panel would be ordered, I gave them our model number. They scheduled a Saturday due to all of the loss work time earlier in the year with repair issues. The part arrived Wednesday.

On Saturday tech # 0913301 came to our house. He started to remove fridge from wall space and I asked what he was doing - told him doors need to come off if he was trying to remove it from that area. He said it just needed reset. I told him that had been done prior to scheduling repair in home. He said the right part is not here, they are famous for that, I will order it and come back Monday. I told him I cannot take any more time off and I wanted to make a call to lemon dept before he left. He told me that wasnt going to change anything and started to leave. He had been here all of 5-8 minutes. I got upset at that point ( and yes used a curse word ) in getting my point across that I wanted him here when I got warranty dept on the line to tell them, it would require another visit. Last time at this point tech recommend new unit so that's why I wanted him to wait. He started packing his stuff and going for the door - I stood in front of the door and demanded a receipt for him being here as I have major food loss to recouperate. He threatened to call the police if I didn't move from the door. I again demanded a receipt - he finally complied and left.

This is insult to injury. First two broken units in six months, multiple service issues and a replacement over last 18 months and he doesn't have 3 minutes for me to get a warranty person on the line? Obviously if the wrong part was ordered there are communication issues in getting things done right and quickly.

The warranty person finally got to hear. E explain that they can send another control panel but the unit was making loud racket from freezer/back area - so it may be more than the control panel. A lot of assumptions with no real diagnosis going on.

The expectation that a family can go 1 week - and now add two more for Sat service without a fridge is upsurd. I got clearance for a rental and had to pay out of picket $269.49 for deposit and rental fee. That and waiting up to 21 days for refund of lost food is an issue in itself.

There is no reason for us not to be getting delivery if a new unit at this time. Two downed units I. Less than six months, poor repair service, advancement of our money to have refrigeration, costs of eating out because we can't store regular amounts of food or but I quantity for better rates all needs to be taken in consideration here.

I would like to hear from someone higher up than front line phone associate on this. I would like more than rental compensation when you have thousands of dollars of our hard earned money spent on gas stoves, washer/dryer and two defunked refrigerators. My sears card dates back to 1989...I am appalled.

Cheryl Welty
2408 E Desert Cove Ave
Phoenix, Az 85028
[protected]

Kenmore Coldspot side by side refrigerator purchased approximately 6 months ago. On August 25, 2015 the refrigerator quit cooling and freezing. Repairs could not be done until Sept. 15 however after calling another service number they scheduled an appointment within a few days. A thermostat needed to be ordered...5 more days...then call for service again...the soonest appointment is Sept.19. It is not acceptable to have a new refrigerator that takes almost a month to repair! We have purchased
Sears appliances over the years and trusted them for a great product and service.This is no longer true. I had asked for our money back so we could purchase from a local dealer who services their products within a day. I am unhappy and at every opportunity will let others know!

I have and Infiniti FX35 on Wednesday Sept 9, 2015 took my car in and had new tires, balancing and alignment done (waited 5 hours). Paid over 1000us dollars. After driving the vehicle on the high way I noticed at 60 to 65 MPH the car would pull to one side and vibrate vigorously. I took the car back on Thursday Sept 10, 2015 and waited 3 hours for them to run more tests and find a solution to the issue. Again, I was told it's all set. As I proceeded to test it on the high way the issue persisted. I called the store manager who in turn told me to take it to a different shop (Sullivan tires) so they could do a "Hard Road balancing" because this is an issue they've had with Mitsubishi and Infinity (he says). Took it to Sullivan tires had them do what he recommended to then find out on Friday Sept 11, 2015 the issue has not been resolved. I then went in spoke to the store manager (Ronald Freeman) who said to me to take it to a mechanic have the mechanic do an analysis and right a detail report to see whether or not he would be able to do anything for me... or rather come back tomorrow and they'll put back the old tires and for me to then deal with it. I went back on Saturday 9/12/15 at 11 am and spoke to (Ron Freeman) with the intent of just forgetting this ordeal and moving on with rectifying the issue. However, to my surprise the first words out of his mouth when he saw me were where the keys so we could put back the old tires so he won't have to deal with this again. When I asked; so this means I have to deal with the issue they caused? he told me and I quote, "he's bitter about the fact that I pointed out an argument he had with another customer in front of me on the day I purchased the tires and that the way he treats customers is wrong and unfair, and to make the customer go out of their way to fix a mistake made by them is not providing good service. Moreover, I had to be the one to keep quiet and put up with it so to conclude this transaction. As I humbled myself I realize him gloating and ended telling me after I told him it could be the tires he sold me... that he could exchange them, but Ron concluded and still flustered sold me discontinued tires. He expects me to go back Tuesday Sept 15, 2015 to have them put in the discontinued tires, but at this point and time I'm afraid he may sabotage my vehicle again. I come from an environment that treating customers with the outmost respect is a WIN WIN for business. Because of this I will never do business with Sears and will ensure as a Trainer to use this as an example of how not to treat customers.

Sears in barboursville, wv 25504,, huntington mall — I shop there every week almost well use too I have worked my whole life to earn my money I help run a major company and I have never been in trouble or have I ever been to jail I had a credit account with sears that I shut down due to my incident I was shopping in sears and I was stopped by a man and he accused me of shoplifting and called the police the police showed up ran my name and no record of anything the store detective accused me and said he had me on camera stealing and he chased me out before and I got away from him I asked to see the camera he said I will see it in court with a warrant for me I was embarrassed cause every one in store was staring at me and the store detectives was harassing me till I was crying in tears the police searched me and my purse found nothing of course the manager came and I know of her from being there a lot I said they are accusing me of stealing she said you are in here all the time and I said that cause iam a loyal customer the store detective continued to treat me like dirt I have never been treated like this before I was in tears then the manager says sorry I guess you are not her and no one was sorry or anything this has affected my life now as I go into other stores and I keep thinking how someone can treat someone like that and get away with it it was awful to feel that much humiliation this has caused me some serious mental anguish