Sears
reviews and complaints

I applied online for a Fulltime position. I arrived early for my interview. They seemed to be dissatisfied with this . The manger introduced himself and said that I was early and would have to wait. This was fine because I was. A young lady called me in never told me her name or position. The interview was horrible. She asked nothing about my sales experience or anything. I respectfully complimented her and she rolled her eyes.Instead of being respectful and confident. I have over 15years management experience and I believe they sent out a CSR to interview me due to lack of being organized. She told me within less than a minute that they did not hire FULLTIME that they only hired PART TIME? I would have never applied for a part time position . I could not believe that my app was not taken more seriously and the fact that they did not try to sell themselves as a company or anything . I was more of pls sit down what hours are you looking for and we only hire part time .OMG! She saw my eye brows raise and said well...should I go on or is this interview over. Wow!(OVER!) I can not imagine what customer service is like there . I guess they want to keep their own job security... by running out the advancer.

Sears Home Improvement scheduled an all day appointment 8-5, to service my HVAC. The technician did not show up. When I called to inquire about the technician, I was told they do not service my area or this part of the country for that matter. I scheduled the appointment on June 9 for the service call for June 23, the company issued a memo on June 14 that they no longer had a technician in this area or this part of the country any longer. NO ONE CALLED TO CANCEL THE APPOINTMENT. I lost a days wage! Do they care? Absolutely not. I will never shop at Sears or any of their affiliates ever again.

In February of 2011, we purchased an elliptical trainer from Sears. My husband and I (well, my husband more than me) put it together. I immediately started using it and used it 4-5 times per week for approximately a month and a half. The last time I used it was on a Thursday (in April of 2011), and it worked fine. When I went to use it the following Sunday (in April of 2011), it was completely locked up. Luckily (or so I thought), I had purchased the master protection agreement. I obtained the necessary information and called Sears within 2 days to schedule a repair appointment. Approximately 10 days later, a repair person showed up to fix the elliptical, only to tell us that parts needed to be ordered for it. He ordered the parts, and we were forced to reschedule our repair appointment.

Approximately 10 days to 2 weeks later, the repair person again showed up to fix our elliptical only to discover the parts that Sears shipped were the wrong ones. We were again forced to reschedule our service appointment. This time, the repair person ordered 3 different parts in the hopes Sears would ship the correct part to fix the machine. Our repair appointment grew closer and we still hadn't received all of the parts; only I didn't know this. I called Sears the day before our appointment and the customer service rep assured me we still had a repair appointment scheduled for the following day. I had to work, so my mother stayed at our house the next morning waiting on the repair tech. After about 3 hours, he hadn't showed up, so I called Sears again. This rep told me that our appointment had been cancelled becaused we hadn't received all of the necessary parts for the repair (two parts were on backorder and wouldn't ship for another week). No one at Sears informed me that our appointment had been cancelled, so I wasted my mother's time. We were again forced to reschedule our repair appointment - 2 more weeks to wait. Now, it appears all of the parts have shipped to our house and our appointment is tomorrow. It is now JUNE 23. I guess it remains to be seen whether the parts we received are the right one, and whether the machine will actually be fixed tomorrow, but I still have hope.

Bottom line is that our machine has been broken for longer than not. I will NEVER again purchase ANYTHING (appliance, fitness equipment or otherwise) from Sears. Buyer beware. The master protection agreement is a JOKE!

Because I maintain a household with 3 adult renters, my need for appliances becomes critical because failures affect 4 individuals at once. Getting a 3rd renter necessitated a small refrigerator purchase, then the washer went out. I attempted to buy the frigerator online from the Sears Outlet website but my order was hampered when the online purchase was canceled. After receiving no order confirmations (via email) after 10 or 15 mins, I started to panic. I checked my bank and verified a funds hold, for the purchase amount, was indeed in place. Later (while searching for a washer) I got a phone call stating my refrigerator order was cancelled because that particular item had already been sold. "They thought they had the item but didn't." Huh!?! How does Sears Outlet sell something that has already been sold!?! Aren't inventories updated at point of purchase? If not, then why not! By direct register sale or by the sales person, online - At the The Time of Purchase? aaugh . . . Anyways, because of the "canceled" status of my 1st purchase, I thought (mistakenly) my funds would be released soon and to proceed with my 2nd purchase, the washer. 1.5hrs later, with the 2nd purchase completed, I still have no release of funds from the 1st purchase). Next day, today! Funds from 1st order still being held. Order history verifies 2nd purchase has completed but now, too is cancelled. A call to cust svcs 877#, where I had to "insist" on speaking to a supervisor because the initial female rep got out of line. He advised me he could not provide a "Release of Funds" ltr to my bank to preempt the estimated 2 week hold on my funds. All of this for trying to purchase of an item "That Wasn't Even There!" Hhmmm, makes me wonder if this doesn'tborder on the fringes of some sort of crime. And to think, I used to love my purchase experiences with Sears Outlet, (of which I have made a few & recommended a few more!).
Next Step - a written letter to corp.
This experience practically guarentees that Sears Outlet will no longer be an option for this household. Nevertheless, I wanna thank Sears Outlet . . . for treating me like a valued customer. . . taking my money, giving me nothing in return, not the item I ordered, not a letter to release funds, not a refund, not even a credit towards another purchase. thank you . . .

F1 code like a lot of people. Model #110.[protected]. I just got off the phone with Sears and they said I was not included in any recall and would have to pay over $250.00 to fix this issue. Sears has a recall on this issue, but my serial number is not included. I cannot believe that my issue is any different from everyone else's. I would like to know why some get fixed and others do not, as this issue is the same across the board. By the looks of all I have read, Sears is selective about the machines the will fix and screw the rest. I do not think this issue will go away because Sears sold so many of these units. I know I paid close to $2, 000.00 for the pair and now it looks like I will have to replace them. I am just not that confident that Sears will take care of everyone with this problem. I have also read that after the control board has been replaced, the F1 error begins again after a short while. If this has happened to you, please respond. Also let me know if there is a class action suit for this. If there isn't, should we get one started?
Thanks!

Facts
1. I bought a CD player (which I tried to return as it was broken), via SEARS, with updates from SEARS in my email, and with the attached response to “Refunds” via the SEARS WEBSITE/Store.
2. My wife and 82 year old Mother In Law (I’m disabled, on SS) brought it to our local SEARS Store, Capitola, CA. who had them go back and forth between Sales, PICKUP, etc and finally said “no”, as a third party, unbeknownst to me, was involved. To me, it doesn’t matter if there is a third or fourth or fifth middleman, MY Business was with SEARS. SEARS is the one who should STAND BEHIND THE PRODUCTS sold under YOUR NAME, SEARS. I went to the SEARS website, Ordered through the SEARS website, and got a Conformation and Shipping Status email, FROM SEARS. Now you give me a cute “Refund Decline” piece of paper with a 1-800 line to call. YOUR employees, MANAGER, should be leading the way to correct your problem, and not hoping I’ll give up after dealing with electronic answering machines.
3. Period.
I want my money returned and I want SEARS to pick up this broken CD Player I had ordered from SEARS. I should NOT be asked to PAY for mailing as it was PHYSICALLY brought back into your SEARS store already.
No wonder my Country is going downhill….this is what a company, that used to be an American Icon, does to its customers these days…

I went into the sears auto center at columbus, ms. yesterday fri. 17 th to purchase a air compresser. After asking the sales person a few questions I knew right away he had know clue about the product. I pick a compressor after some thought and went to pay. I wanted to us use my rewards points. After about 15 or more min. I was told I could not use the rewards because I didnt have a sears card. I was told I should have gotten a Card when I purchased my lawn mower some two months before. so I go back to the main store and there I was told that sears did not issue cards anymore and that I would have to get my pin # from my email. So I go home and get the pin # from my email and return to the store today the 18th. I get the compressor and take it to the check out counter and tell the assoc# 531939 that I want to use my rewards points. When he told me the price I knew he had know idea about rewards points. I had given him my pin# for my rewards when I told him I wanted to use my points. After 20 min with the help of another assoc. I finally got the compressor. The other assoc. whos # I did not get was flirting and making remarks to my lady friend . She did not appreciate what he said nor did I. He said I bet u get spoiled on ur birthday. He also said to her as we were leaving for her not to spoil me to much which is none of his business. He came to the counter as we were checking out and talked to her most of the time as I making the purchase. She was standing right beside me so I had no problem hearing the conversation. The assoc. that was doing the flirting was working fri. but I did not get his assoc no. as I said. I dont think u will have any trouble finding out who he was as there was only two of them working. Im sure there story will be different. Yes u may call me if u would like or email me.

Recieved a new CC that is through CitiBank.
Registered via phone. Then wen on-line to update stuff, and it wants my SSN & DOB on a .com site.
No way will I do that, and they have no way to complain to them unless I do register (meaning giving them this info).
Bah Humbug.
Called the number on the CC and got "...that is the procedure..."

Sears had lost me as a customer and cc holder.

Bought this washer and drier set in 2008. Worked well until about 6 monthds ago and began getting the F1 message intermittantly. Called Sears and they said it would be a charge for the controller board and the service. Checked on-line and found it was a common problem and began discussions with sears until they finally released the recall information.
Then the Spin cycle started sounding as though the Washing Machine was going to take off into ordbit. Whem the repair tech arrived and took ten minutes to install the controller board, he admitted the sound is the bearings in the tub are going out and need to be replaced. Three years (possibly 4) old and the bearings are now going? We scheduled an appointment (he carried no parts because they are contract repair to sears. The tub has a 10 year warrantee but the service is 137.00 labor. I called sears to inquire about letting go of the service fees since it appears it is a manufacture problem and the person (Casey) I spoke with acted like I was speaking a foriegn language and did not understand what I was asking and tranfsferred me to the thrid party service group who finally understood and told me I had to call sears to get the charges dismissed. Start of the run around tactic.
Seems Sears has lost the customer satisfaction direction and do not want return business or favorable recommendations. After I get this fixed, if anything else goes, it will be time to look into some of the class action suits against them, and pledge to get rid of this trach and never buy from them again. They support nothing, especially their customers.

I hope the following can help prevent at least one person from ever purchasing anything, especially furniture from Sears Canada.

We purchased a number of Natuzzi leather furniture items to furnish our basement. The problems started with delivery - almost a week late. Beyond that, the delivery people would not move the furniture into my basement even though we paid for delivery so I had to enlist my own help to get the furniture out of the hallway of the main floor and into the basement.

It wasn't too long before the leather started to separate from the foot-rest when the recliner was extended on 2/3 chairs and the sofa. I took it upon myself to just fix it... pulled out my staple gun and problem solved. The real problem started a month or so ago and the hardware for the recliner in the sofa is broken leaving the sofa back always in a reclined position. This furniture gets used only every couple weeks or so whenever we watch movies and I would think that a sofa that is only two years old with minimal use would last longer... especially given the cost.

I submitted a request to Sears online to have someone come out and look at the problem and fix it. I was told there is nothing Sears can do because it was no longer under warranty. Well guess how long the warranty was expired before I reported the problem... yep... 1 WEEK!

Again, I complained about how ridiculous it was that they would not stand behind a very expensive product that was only a week beyond warranty. I am told there is nothing they can do and that they have to follow their procedures and policies.

If a company is not willing to look at least a little outside the box and stand behind the product they sell then they should not be in business. The service has been pathetic and rude and this is a huge slap in the face considering the dollars that were spent there only a couple years ago. I will never purchase a single item from Sears and I will do my best to let everyone I can, know that Sears will take every opportunity they can to back out of doing the right thing no matter how much or little you spend.

We purchased our Kenmore Front Load Washer and Dryer less than a year ago. For the last several months our clothing have had black streaks/marks showing up that will not come out. We have lost in excess of $500 CAD of clothing at this point. Sears has sent their contraced service company out twice to fix it. They have replaced the washer bearing and drum as well as the felt/liner in the dryer. While the contractor has been out twice to fix it I have stayed home 3 days from work because for one of the appointments they made, and that they called to confirm the day prior, they didn't show up for. They called the day of the appt at 2 p.m. in the afternoon to inform me they weren't coming after all as they were going to order parts. When I expressed my disastisfaction with the company the woman on the phone responds by saying "We're bad aren't we"? If I could have reached through the phone at that moment... ! Unbelivable. Unfortunately they have the contract for Sears and if I want my appliances fixed I have no choice. Well.. Sears -- here's my choice. My choice is to use every public forum and social media tool there is to let everyone else NOT TO BUY FROM SEARS!

When I called Sears to complain that my washer/dryer are still not fixed and in fact a new problem has shown up whereby it is not spinning or rinsing clothes. The customer service agent said the only thing they can do is to have the service company come out again. That will make 4 days I have stayed home from work. At this point SEARS owes me as the cost of me staying home is more than the appliances are worth and especially when you add in the cost of the clothing to replace it. The rep. also said they won't discuss compensation for my clothing until the problem is fixed. Yes you heard it correctly - keep ruining clothing until they figure out what is wrong. So the bill could be $750 or $1000 or higher in clothes alone by the time they figure out what is wrong.

So, continue to frustrate the customer, inconvenience them rather than just replacing the obvious lemons they sold me. Nice. I have been a Sears customer for the past 30 years. But I GUARANTEE these were the last SEARS appliances I will ever buy unless they resolve this situation by replacing the appliances and personal apology from the president of the companyw ith a promise to address the obvious customer service issues they have. And since I know that will happen when HE** freezes over... I guess they lost a customer.

I needed a new pair of bifocals, since my other pair had broken. I knew they were expensive. My vision plan is only available at some stores and Sears happened to be one of them. I had my eye exam and then checked out the glasses. I had reservations after I had visited with the salesperson. She seemed rather lazy, but I blew it off. After I ordered my glasses I waited about a week and they finally came in. I was excited until I put them on when I got home. They seemed to not sit correctly on my nose and it was difficult to see out of them. When my husband inspected them, he noticed the bifocals were way off. I took them back the next day and waited a week. I picked them up and they alright, so I took them home. They just weren't right. When I had my other pair, I could see out them perfectly. With these new glasses, it was difficult to see out of them. My husband noticed they sat crooked on my face. I had to drive the 15 miles again to the store. The other salesperson there was lazier than the first. She rolled her eyes when I told her the glasses were crooked and the nose piece was crooked. She adjusted them, but actually made them worse. My husband took a look at them and noticed that the bifocals were still crooked! I couldn't afford to keep driving back and forth. I need my glasses to read and for my job, yet I wasn't able to use them for two months. I looked on the back of the receipt and it states the Sears "satisfaction guaranteed" --90 days with receipt and I also checked out the Sears optical website and they also state satisfaction guaranteed. I went to the store, again, and told her the problem, told her my glasses were useless, that it would work better for me to get a refund and go elsewhere for a pair of glasses that would be useful for me. I told her that it was disappointing to spend 250.00 on a pair of glasses that I can't use and that I had to resort to my dollar store readers for the past two months. I told her that I had taken my glasses to two other optical shops and they said the frames were crooked and the bifocals were so crooked they would have to be sent in and have a new bifocal put in. She rolled her eyes and was argumentative with me. That was disappointing because that's not a way to deal with customers. She said they can't just give a refund. They have to try to correct the problem. I told her that it 's not acceptable for the glasses to come back the first time with crooked bifocals ( I have never, ever had that problem at any other optical shop) and worse yet, to have them come back "fixed", but still crooked? I just told her Sears already tried to correct the problem once, and I'd prefer my refund. She said "well, I have to take 25% off for a restocking fee IF the district manager approves a refund because the lenses are no good to anyone else." Hmmm.. I told her that the lenses are no good to me, let alone anyone else and the glasses were useless. I also mentioned that I'm not paying 25% restocking fee when I have to return a product that is defective! It's not like I was returning it because I didn't like the color. She was very rude. Finally, she called me back several hours later and said she could give me a refund. Yes, another trip the store, but worth it for my refund. Now I have to hope she was capable of crediting my card. I should also mention that the receipt Sears optical uses is the same receipt the rest of the store uses. According to the back of the receipt "satisfaction guaranteed or a refund or exchange." She said they have a different policy. I told her that they should then either use a different receipt and post THEIR policy up. I also had talked with the Sears manager and she said the same thing, that the optical shop just leases from them and that they have their own policy, but the guarantee is "sort of " good, but that it means that they have to work with you on fixing the glasses. I told her that I didn't see that printed on the receipt.
In summary, if you used a credit card to purchase eye glasses and Sears isn't working with you, try the dispute resolution. Don't wait too long because there is a time limit. Contact the Better Business Bureau and let them know, too. I will never purchase eye glasses from Sears again. What a hassle!

I activated my Sears Accountcare benefits for unemployment. I called today to ask why my account balance hadn't been canceled after 6 months of unemployment per the policy benefits and I was told I had the 12 month instead of the 6 month balance payoff policy. I said when I signed up there was no 6 month or 12 month option, it was only 6 months; also, the website only mentions the 6 month balance payoff. I was told, too bad, I had the 12 month policy. I have never heard of the 12 month balance payoff option until I called today. It seems I must have signed up for a "secret" policy that was not clearly explained or I was changed to a 12 month policy after I signed up for the program.

I had an appointment for a washing machine repair scheduled for 6/13/2011 between 1 and 5 PM. At 3 PM Sears called to say that they were overbooked and would not be able to fix the machine until Thursday 6/16/2011. I spoke to customer service. I was read a prepared script and told that they could not offer me an earlier appointment. I took a day off from work for nothing. SEARS SERVICE is the WORST! Shop somewhere else if you expect appointments to be kept.

I had Air condition warranty agreement with Sears over 6 years for 2 unit, last week when i called in for tech to check the Ac he told me that I didn't have for the Electric furnace /air handler covered. I was upset meanwhile i renewd my Ac warranty for another 3 year when the tech told us about this issue we called back the same day to confirm the sales person said there is not such a thing for to get 2 more unit warranty, the tech came back to fix the problem he issinted that if somethign happens he can't fix it, I called and they told me yes i have to buy anothe 2 unit warranty.
for more then 6 years they came they fixed inside electric furnace and no one told me that i wasn't covered.
Sears said they were sorry about it and they can only give me $25 gift certificate for the sales person didn't explain to me correctly i refused it and canceled all my warranty service.

This is the letter I wrote to HR Director. I doubt they will ever answer, or do anything about it.
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
[protected]
Dear Human Resources Director,
I wish to make you aware of a situation that took place over the past week, when my son interviewed at the Sears Store in Vineland, NJ.
My 20-year-old son is two credits away from his BA in Criminal Justice/Forensic Science. He was awarded an internship to spend a few months this Fall in Washington, DC. This would not only give him ten more credits more than he would need to graduate, but it would give him valuable life and career experience. He has a 3.6 GPA, and likely would be better suited to be the interviewer than the interviewee.
Jonathan, my son, went in for a first interview for a cashier’s job, part time, last Tuesday. The “manager” interviewing him was unable to read the questions from the survey, and unable to write the answers to his questions. Jon came home and commented to me, “this is the first time I ever saw an illiterate supervisor.” My son was so embarrassed for this “manager” that he almost offered to take the pen and write the answers down for him.
The “manager” failed to mention the internship in the written survey, and my son was called in for a second interview today, June 7, 2011. Another Manager, named Scott, appearing more literate and professional, interviewed him this time. When Jon mentioned the internship, the Manager said it was not mentioned on the report, and because of it he would not consider Jon for the job. At that point, my son enlightened this Manager of the details surrounding his first interview, including the other “manager” being unable to read and write. The interviewing Manager appeared very surprised, but I don’t know why he should have been given the elaborate application/interview/screening process your company has on its website!
I am concerned by this because I have retired (due to a disability) from teaching after 26 years as a Chemistry teacher. I have taught honors middle school, high school, and served as a college adjunct. I taught 19 years of my career here in Vineland, and I am deeply embarrassed by the likelihood that your disgraceful “manager” was a product of our local public schools.
I have trained both of my sons in how to present themselves in an interview, how to write a resume, how to apply for employment. It is usually the complaint of employers that graduates of high school/college are not equipped with the skills to obtain employment. This is the FIRST TIME I have ever heard of a “manager” poorly educated for the task of hiring employees, and for the demands of his job, which should include reading and writing. HOW did this person get his job? WHY is this person still in his job?
If my son would have to work for an uneducated “manager” such as this one, and spend his entire working day cleaning up the messes this illiterate left behind, it is a good thing he did not get the job. Had your management people had any foresight, they would have looked at my son as a potential Loss Prevention specialist, or a supervisor, and hired him on to train him in the summer, to return to the job when his internship ended. Jon has already had two interviews with companies interested in placing him in Loss Prevention when he has his degree in hand (December 2011). Perhaps jealousy or intimidation kept them from taking a chance on a very intelligent, polite, hard-working young man, who would be a trustworthy, valuable asset to your company.
Sears used to take chances on college students, giving them an opportunity to work while they were in school, then hiring them into higher level positions when their education was completed, making them career employees. Now it seems that the opportunities go to those who are without skills, without an education, and who do not check the “white” box in your survey. With employees and “managers” like the one interviewing my son, it is no wonder that Sears is losing retail market share. I can tell you as a certainty I will never shop in the Vineland store ever again, knowing that it is run by management that would lose if they participated on the show “Are you Smarter than a Fifth-Grader?”
Hopefully you will get with the program, and give your “managers” literacy tests before you turn them loose on the public.
Thank you.

I purchased a Kenmore ceramic stove in 2007 recently I have noticed that the element light will not shut off and my oven is not heating up like it should. I purchased from Sears because they were so highly rated with Consumer reports. My stove is only 5 years old and I am so disappointed that this has happened we are going to have to pay $129.00 for a service call that does not include any parts that we need. I feel that a stove only 5 years old should not be doing this, my old stove which was not Kenmore lasted over 15 years without any problems. I will not be purchasing anymore appliances from Sears unless you correct this! Thankyou

I am an employee of the "Nevada state Contractors Board" in Henderson, NV. I purchased a soft water conditioner for a rental home that I own. When the Plumber arrived, I was not there, my tenant was home. My tenant informed me that the plumber (Union Plumbing) said immediately that he could not install the water softener because the plastic tubing was 3/8" and it has to be 1/2". My tenant asked him how much it would cost to change out this tubing. The Plumber's response was $500.00. He then told my tenant that unless he had this $500.00 of tubing replaced, that "Sears" would not honor the warranty on the unit. My tenant called me immediately and I told him to tell the Plumber to take the water softener and leave, which he did. I then looked up Union Plumbing on our investigation system and he has numerous complaints against him. I went back to Sears and told the salesperson to send another plumber and informed her of all the complaints. They did send another plumber a few days later (Active Plumbing) . Active Plumbing was in and out of the house within 30 minutes, did great work and never mentioned anything about tubing. My tenant said the water softener is working great. When I came into my office this morning, I informed one of my investigators of the situation and told him that I was also going to send this e-mail to your company. I work in the Investigations Department and deal with contractors overcharging and doing unnessary work and ripping off homeowners every day. I thought Sears should be informed of this. You are welcome to call me at my office if you choose to, my info is as follows:
Janet Brinkley, Nevada State Contractors Board, direct work number [protected] Thank you.

I went to Sears to put a Garden Oasis Lighted Gazebo ($699.00) on layaway, and when the gentleman who assisted me went in to the computer to put my information in, it showed that the gazebo was not in stock. I then chose a different gazebo, and the same thing, that one wasn't available either. The gentleman proceeded to tell me that out of all the gazebos Sears has for sale, there are only 2 of one model in stock at this time..only 2 gazebos in stock! He said that they haven't sold many because the manufacturer hasn't sent them. He went on to say that he had three customers last week wanting to buy gazebos, but couldn't because there weren't any in stock! Before I left the store, I bought a garden item, and the cashier asked me if I had any luck with the gazebos because I had originally asked him for assistance, and he called someone to assist in the Garden Center, and he said that he knew of two people a few weeks ago who left disappointed as well, for the same reason! this is absolutely unacceptable! Sears is advertising a product in their weekly ad, week after week, offering layaway, and they don't even have the product! I will go somewhere else!

To whom it may concern,

I cannot begin to explain how disappointed I am with your parts department cancellation process. I initially placed an order by calling and requesting a part for my Kenmore refrigerator (water filter #9002) the agent placed the order and at no time gave me cancellation requirements. I was e-mailed the order information, which did not explain your cancellation process.

About 20-25 minutes later I called back in to cancel the order. I was told to hold and was transferred. After waiting on hold again I was transferred again, only to be told abruptly that there was no way the order could be cancelled. I would have to wait for the part to be shipped and then call back in and request a return authorization, then once the part was back they would credit me back. I tried to reason with the agent but they would not budge and wasn’t accommodating. I disconnected the call and went to the Internet in search of a complaint line for sears…only to find many of them. I called [protected] and chatted briefly with an agent only to be transferred again. I finally got to Nikia (#200246) she explained to me once they press the button it goes to the manufacture and there was absolutely no cancellation available.

So here is my complaint…your company is large and well known. To explain to a customer that has been loyal to sears that there is nothing they can do is unacceptable. I work for a large telecommunication company and deal with parts orders for customers. I would have bent over backwards to assist a customer that no longer requested an order. There is always a way to cancel it, even if it is time consuming.

So I asked for a way to voice my complaint and was given an address. I will post this online for others to read in hope that others will find out how difficult it is to cancel with your parts department. I guess in all honesty I will not even get a response from you so I will make sure I stop shopping with sears in general.

A once loyal customer
Shawn Smith