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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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12:05 pm EDT
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Sears er 1f code

I purchased a Sears Kenmore Elite French door refrigerator in May of 2012. The first one didn't work 2 weeks and was immediately replaced by Sears, no questions. The second one, constantly popped and made grinding noise which Sears repair assured me was normal operating noises. Around the end of October 2014, we noticed it didn't seem to be making ice as quickly as before. Two weeks before Thanksgiving, we noticed the refrigerator seemed warmer than normal, and had really slowed on making ice. We pressed the "quick ice" button and got the message: ER 1F. the refrigerator went off, and nothing we did would get rid of the message or turn the refrigerator back on. We sent in a phone call through the "tone" on top of the refrigerator and were told by the repairman on the phone that it was not giving enough information, and that they would schedule a repair-nine days later! We asked for an emergency appointment as we had no refrigeration and were told none were available. Figuring that not only 9 days out would be bad enough, but if they had to order a part I could be looking at even longer and Thanksgiving was around the corner. We called a local appliance service, who came and replaced the fan motor. 24 hours later, no cooling. They returned and told us a board was bad also. So, to the tune of $610.00, no refrige for 2 weeks, spoiled food, and alot of frustration, My $2, 800.00 two year old appliance was fixed. Oh, and it isn't a Kenmore at all- it is manufactured by LG. So you may think you are getting one brand, when you are actually getting another. It is false representation. I would never buy an LG product. Now I have received a class-action notice for this same problem with hundreds of complaints. I don't really want to join it, but I want my repair money back at the very least.

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2:07 pm EST
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Sears plastic buttons on control panel falling off/breaking

The plastic buttons on our dishwasher are falling out and or cracking and I was hoping to repair the cover buttons but I see from all the similar complaints that the recommended "fix" is a replacement control panel, which is ridiculous as the control panel works perfectly now. A plastic cover is substandard and to spend $100+ for a control panel is ludicrous. Step up to the plate Sears and stand behind what you sell. As a general contractor here in Massachusetts, specializing in kitchen and bath renovations, I will find it impossible to recommend Sears products to my customers in the future unless this issue is resolved

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6:07 pm EST
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Sears delivery property damage claim

The Sears delivery team, while in the process of delivering a refrigerator, smashed it into my dining room chandelier, virtually destroying the fixture, along with door blinds on my entrance door. Such carelessness and wrecklessness I have never before seen from a retail organization, exceeded only by their lack of accountability.
After two months and countless communications with multiple claim departments, I have yet to receive a penny in reimbursement.
Not only will Sears not stand behind the product they sell, but apparently they refuse to accept accountability for property damage caused by them or their representatives / agents.
!STAY AS FAR AWAY FROM SEARS AS YOU POSSIBLY CAN !

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7:26 pm EST
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Sears poor quality

Sears Kenmore Elite model 106.51183 Refrigerator purchased October 2012. Three repairs since purchase, all having to do with dispensing unit, whether ice making or water dispensing. Last repair has to do with electronic touchscreen display which began dispensing water erratically without the possibility of interruption. Sears vsisited and gave an estimate of $650 for two parts. I have incurred already over $500 in the other two previous repairs, which translates into over $1100. With that kind of money, I would be close to purchase a new refrigerator. T
This is the worst piece of equipment I have ever purchased. Its also the worst investment I have ever made, a refrigerator with over $1100 worth of repairs in just two years and trhee months of use. DO NOT PURCHASE ANY KENMORE REFRIGERATORS WITH DIGITAL DISPENSING EQUIPMENT. This is my advice.
Finally, this is the reason why the Sears brand has lost so much customer loyalty in the last years. Abusing your customers will result in neglect and bad publicity. Its well deserved.
Will never ever again purchase a Kenmore product.

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10:18 am EST
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Sears member services

Case #3174597. I am exchanging a unit (must upgrade) on a lemon dishwasher. I am trying to process the order and they will not accept my Sears points (dollar value) nor the 5% Sears special offer as advertised on the website.Extra 5% off qualified appliances over $499 or special financing with Sears Card hide details
***Extra 5% off qualified appliances over $499 or special financing when you use your Sears Card. Must select the Extra Savings offer on the payment page in checkout to get instant savings. Cannot be combined with other Sears card discounts. Excludes Sears Commercial One accounts and Outlet Stores. Sears Home Improvement AccountSM applies on installed merchandise only. Excludes Electrolux, Jenn-Air, Dacor, Fisher & Paykel, floor care, sewing machines, countertop microwaves, water heaters, water softeners, water filtration, air conditioners, air cleaners, fans, humidifiers, dehumidifiers, floor care accessories, bags, belts, filters, carpet cleaning chemicals, home appliance closeouts, clearance, Smart Buys, Unilateral Pricing Policy (UPP) and Everyday Great Price items.
**Available Points 23, 409
That's Worth $23.41
Points Expiring 13734
Points Expiry Date 09/30/2015
VIP Status on your way to silver

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10:14 pm EST
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Sears serta icomfort

We purchased a Sera icomfort mattress from Sears two years ago. My wife and I can no longer sleep on the mattress without experiencing severe back pain. We contacted Sears and went through their warranty process of taking several photos of the indentation of the mattress. Our warranty claim was denied. We were filing a complaint with the Better Business Bureau as paying two thousand dollars for a mattress that is unusable within two years is unacceptable. The BBB said that Sears requests a chance to resolve these issues before a complaint is filed. We went through that process and again were denied. After reading all of the complaints regarding this product, it is evident that Sears is selling an inferior product and is not willing to resolve the many complaints associated with this particular product.

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9:46 am EST

Sears customer complaint

I was calling2.2.2015 7:00am pt, [protected] sears customer service over tehe phone on automated sistem and try pay my bill.Automated sistem not teke my payment for my bill and immidiatly transfer me to operators.Automated sistem asked me very stupid quastions by shoise:#1 I need a copy of mt statement.#2 I like to informationsears choise rewards point.I dont needed this choise. My choise pay my bill And automated sistem transfer me to opetators i cant pay my bill with operator, because operator asked me very personal security quastions( s/s#, check acc#...)I dont needed that That was happening not just one time 3 month ago every month that was by same. I am all ready spoke about that many times with operators ad with supervisors and tell them please fixed yours automated sistem for billing payment .And now stil not.There ignoring my request.

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Robert Leduc
, US
May 22, 2018 10:32 am EDT

You're customer service automated system on [protected] sucks. I have had this card since 1985 and have never missed a payment until this most resent one due last month. The reason being i did not receive the bill along with my Home Depot and my Bank of America statements. I was able to resolve my late pay with them but unable to even speak with a human in your case. I have arranged a payment in full including the late charge through my bank bill pay.From now on I will use this card only in case of emergency because you people are to difficult to communicate with . You are not the only store in town.

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9:33 am EST

Sears treatment of employees

Sears is a completely disgusting company to work for! Not only are their employees REQUIRED to sign up a certain amount of "members" for credit cards each day but their jobs are threatened if they don't! Not only is this disgusting but when an Assistant Manager of a Sears store (Tacoma Mall in Tacoma, WA) was told by an employee that trying to force people to sign up for credit (especially poorer people or people who don't speak english well) went againt that employee's moral code the ASM informed that employee that they needed to change their morals. Another issue with this store's ASM is that he seems to have no morals or integrity to speak of. He shows favoritism, he doesn't take responsibility for his own actions and blams his employees instead, and last but not least he has shown himself as believing he is always right and will NOT take what his employees say as correct or as the truth if it goes against what he is saying (even if he knows they are telling the truth). He is so concerned with how he looks that he is absolutely incappable of giving credit where credit is due or take responsibility for his own actions. Telling his employees they can approach him about anything or come to him with any ideas they have but then takes credit if it's a good idea and blames/punishes the employee if he is caught or questioned about a descrepency. DO NOT SHOP HERE! DO NOT SUPPORT THIS LOCATIONS CHOICE TO EMPLOY AN ASSISTANT STORE MANAGER (ASM) THAT WOULD TREAT HIS EMPLOYEES THIS WAY!

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BrooBroo
Lexington, US
Jan 30, 2015 7:11 am EST

The company is run by ### from the top all the way down to low level management. They signed their own death warrant 5 years ago. If Sears is even around in 2017, I'll be amazed. They're going down like a ton of bricks.

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1:48 am EST
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Sears wrong item shipped and lack of response from customer service

I placed an order for a Power Rack PPR200x and a PFID Incline Bench on the 1st of Jan 2015. First, they shipped only the Incline Bench and there was no sign of the Power Rack. I contacted their international customer service chat team on the 7th of Jan 2015 could only tell me that they will "research" the situation and get back to me and to send an email to their international email team. The international email team never responded to that request. On the 13th I however received an automated email that my remaining item has shipped in 3 different tracking numbers. I received 1 box ( out of 3 ) on the 17th . The tracking system could not tell me the tracking numbers of the other 2 boxes, and customer chat team said they need 5-7 business days to research and get back to me where the other 2 boxes are. Next day DHL delivers 2 other boxes ( it had a baby crib brown cardboard boxing, but the dimensions were similar to what I was expecting) and when I checked with them, DHL showed me the labels that these were my boxes. So I open it up, and both the boxes are for a baby crib that should've been delivered to some other Sears Customer.

Once again, I contacted the customer chat team, and they first told me they don't even have an international chat team and they cant help me, please send an email to the international service team. I insisted that I had chatted with them multiple times already, and then the customer service agent changed their statement that the international chat team is not available and they can't tell what time they will be online, so please contact the email team. So, I proceed to send an email to the international team on the 18th Jan, and pleasantly enough, they respond to my email within a day, saying that they are sorry for the error and they will arrange for an RMA for the Crib and find out the status of my 2 missing boxes and ship them over. Unfortunately, since then, they have just been responding asking for another 2 days every time to get a response back from their international shipper partner Borderfree, and now the responses have just stopped altogether.

To summarize, I am stuck with 1 out of 3 boxes of my item and the bench that I can't use now and a baby crib that is of no use to me and the full amount charged to my credit card. I had dealt with Amazon for many international purchases previously, and never got into such problems, or if problems arose, the customer service was quick to take care of issues. I thought Sears was a reputable company as unfortunately, this experience has left a real bad taste in my mouth.

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Sears wrinkle clothes from washer and dryer. clothes not clean as expected.

On February 10, 2014 we went to SEARS and we purchased a Kenmore Elite Washer top load model 796.3162#31# and a Kenmore Elite Dryer Model 796.6162# one was $ 1, 103.27 and the other was $1, 206.69. We always purchase Kenmore and so far until this moment we were always happy with our appliances. These machines were highly recommend by the sales person from Sears. Unknown to us was that it was going to be a bad and costly mistake. The washer is the worst washer that I have ever owned. It does not matter what cycle I choose, when washing cycle is finished, the clothes come extremely wrinkle and with practically the same stains. The dryer is as bad as the washer, our clothes come very wrinkle. It is so bad that I can't believe that there has not been a recall for these two units because SEARS must know about this problem. No matter in what cycle, even when using the stem cycle clothes are as wrinkle as when they went in. It does not help the wrinkles at all. This combo washer and dryer are the worst! I have gone to Sears and talked to the sale people and tell them about the many problems that I have with these two SEARS top models and they said that there is nothing that they can do. I am so frustrated. A friend gave me the idea of start writing complains explaining the situation. I wish I could have the option to replace these two appliances because they are very poor quality. I have read other reviews and these machines are trouble. I was told that Sears gets the same complaints from other unhappy customers. I need a solution, I do not think that I can continue with these combo washer and dryer. It wears me emotionally out because I am working extra ironing clothes that I have never before had to iron. I had a more basic model washer that did an excellent job compared to the new one. The machine was old so we decided to buy new We spent a lot of money and I expected clothes that come clean and with minimal wrinkles as they should. . I am Very upset with this situation. SOmeone please help.

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Shetroy
, US
Jan 07, 2015 4:13 pm EST

Make sure your hot/cold water lines aren't crossed. The severe wrinkle issue was happening to me when I initially bought this combo. The rinse cycle was being fed hot water instead of cold and therefore the spin cycle was essentially steam ironing in the wrinkles. I realized the issue and switched the lines to correct them. Now my clothes come out without wrinkles!

JKWilliams
JKWilliams
, US
Dec 30, 2014 6:22 pm EST

Washers made of late now have what I refer to as "socialism-inspired" hot water settings. This means that the washer (not you) decides how hot that hot water wash is going to be. Unfortunately, the washer's idea of how hot that hot water is to be is often not hot enough - especially now that detergents no longer contain phosphate, are "watered down" so you buy more (at twice the price), and are largely useless for washing out stains or just body dirt.

Dump all your white stuff in the trash. They'll be dingy and filthy looking forever after. You should have kept your old washer. It most likely had a hot water setting that took hot water only, the temperature of which depended on where you set your hot water heater - not what some "going green" yo-yo said what temp it should be. Alternatively do what I did. Attach a hose to the hot water spigot in back of the machine and fill it yourself, manually.

Wrinkles? Can't help you there.

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11:52 am EST
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Sears vibrations fix

Agree with a similar complaint! My wife's car has a similar situation, bad vibrations when you press the brake or turn the steering wheel. It is a 2007 Chevrolet Cobalt. We took the car in for service to Sears at 12.10pm in Raleigh NC. Invoice mentioned 1:11pm check in time and 7:00 promised time. Service mechanic said "it needed struts and shocks/alignment. That would fix it, and if you wanted the parts they would be there at 4:00pmand had to be ordered now from Morrisville if we want them." I asked if that is going to fix it, to go ahead and order them; so looked like we would just have to wait. The mechanic said it would fix the problem; so I said OK. As we were waiting, at 4:10pm Sears called yet I did not hear the phone ring and saw I had a call from sears about 6:30pm; called it and they said the car was” fixed and ready for pickup”. We could not understand at that time how the struts, shocks and alignment were completed in 10 minutes. After paying over $700.00 for quick shocks and struts/alignment, and waiting for numerous hours, we paid and asked if the car had been driven prior and after work. The customer service lady said yes, that they should always do that. It was after 7pm (closing time) and as we drove away; nothing had changed with the vibrations and the alignment was not corrected, still pulled to the left as before. The car was not fixed in any way. I called the service manager (Ken) the next day and he seemed to say it was a hit or miss on why the vibrations… that the “rear drums/plates have deep grooves, steering wheel has a lot of play, right front axle seal was leaking” as on the paperwork we received; may have something to do with it. He also mentioned, after I asked, that the car was driven prior and after (work) was (completed) He told me that “the shocks and struts are the first thing to fix and this is an older car” (same comment as previous complaint)... sheesh... out over $700.00 and NOTHING fixed. VERY FRUSTRATED.

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Sears sears.com order

Order placed online after 4 attempts to pay. After 3 calls and explaining to people that could hardly understand english and explaining it was their website, not my card i found a manager that was able to place my order and have it go through. After hanging up i checked my account and the first order amount was still on hold through paypal. When i contacted paypal they stated although i was given notice from sears.com that my order was canceled they didn't notify paypal. It took sears.com three days to release my funds from the first order they canceled. Then the order that was placed on the 15th that had a delivery date of the 18th didn't arrive. The 23rd i get an email stating it will be delayed yet again. I call ups and they stated that the item was now set for friday the 26th. Today, the 26th, no package. I call sears.com to find out that my order was on it's way back to them through ups and wasn't set to be returned to them until the 30th which after it's processed i will have my money back 2 - 5 days after. I explained to them that the money was needed now because i'd already had to tell my child that i was terribly sorry and that christmas would just be delayed for 1 day and i needed my money back now so i could purchase more gifts for him from stores that were local and had products. I was ignored and again told sorry for the inconvenience, but nothing would be refunded until their shipper, that never shipped the items to me, shipped the items back to them and the 2 - 5 day period was complete. This means that if i'm lucky all the money i gave them on the 15th will be back in my account on the 5th of january.
I was unfortunate enough to purchase items on black friday from kmart (Which although i placed my order through sears is where i found out my items actually came from) and 2 things from sears. I've requested those gifts back from family members and will be returning everything purchased from them.
Their company is a joke and it's no wonder why 100s of kmarts have closed in the past few years. I can't believe they've done this to us.

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Sears repair service a hoax

I've read a few complaints about Sears repair service and see that my complaint is "typical". Ive been a Sears customer all of my life passed down from my father. When you buy tools, lawn equipment or electrical items you go to Sears. Sears will take care of you. Well, not true anymore. If you buy an item from Sears and it ever needs service just trash it and buy a new one. It'll be cheaper and less frustration. I'm a slow learner I went through this three times in the past few years. 1st was a lawn mower front drive broke, I took it to Sears for service w/o warranty. "Note". Well after two months I received an estimate that was 2 X the cost of a new machine. So, for sure I didn't go through with it they sent it back and the store. Manager apologized and I ended up buying a new mower with extended warranty. This one did the same front drive issue but, under warranty 😄. Well not so good. Took over 6 months for them to return the mower the explanation was waiting on tires and parts. Note, this was a simple mower. Well when it came back all that was actually done was the front drive the wheels came back with the same dirt it left with. Then just recently I sent my weed eater in for service. Wouldn't start. Good time to note that no local repair people will work on Sears Crafstman items. And now the local store will no longer take items to send out for service. I should have taken note of this and just trashed my weed eater but, I didnt I drove into Houston to the main store and paid 50 dollars for them to look at it. But, was assured that the 50 would be subtracted from the total. Well after a month I was called and ask to verify what item I had sent in for repair. I had to dig up the model number and serial number. And then working back through a clerk to the repair place out of state I might add. Well, once they finally understood what item they had it took another several weeks for a call with a quote. Wow, 173 dollars. Considering the thing cost 129 new seemed a bit out of place but, I figured I'll lose the 50 so go ahead and do it. Not the end of the story. Weeks have passed and I got a new quote now. 258 dollars. Of course I am not going to do it so Sears stole 50 dollars from me. And when I complained through the Sears complaint line the agent was very upset and actually nasty on the phone that I would be upset.
This is why Sears if falling and not in the status it once was SEARS no longer honestly takes care of its customers. As a life long customer. I'm 60! I deserve better.
My days of Sears shopping are gone. I will never step foot inside a Sears again once I pick up my weed eater to take home and trash it. I'm both angry and sad that this company has become what it is now.

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Sears employment

They not only treat their customers bad, but contractors aswell, they overcharge customers, then if the have to eat on one job, they overcharge next few customers to make up that job.., the sales people whom sale the job wrong, and contractor puts in.. The contractor gets the blame for putting in wrong system. When we are not the ones whom ordered it..., then they will throw the contractor under the bus.. This is not how a professional company should work.. Contractor and customer should come first. Always, contractors are the ones on the road all the time. Out there face to face with customers, not sitting at nice office on the phone.. We have to put up with customers. Sorry folks but they are some customers you just cant satisfy.. Ive come across a few.. But the point is customers should not be overcharged, nor next few charged for sears loosing money... This is wrong. And why its time for them to go.. Bye bye...

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Sears rusting around bleach dispenser

Rusting around liquid bleach dispenser for my kenmore elite top load washer. It is an established manufacturer KENMORE flaw as they failed to conduct a proper research and development in their effor to compete with their competition LG. Shame on your for selling a faulty designed product and now wanting me to fork out over $400 to pay for this well established issue. Not only that but the representative who placed trouble call informed me that Sears was aware of this issue and as such no cost would be incurred by for for either a trouble call or repzir parts, however this was far from the confirmationeman l received which stated that I would incurr a cost. Grzteful if someone would look into this matter or else I am done with sears.
Model # [protected], SN #108KWXD8V146...PHONE 301.490.8015

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Sears failure to deliver mattress

I ordered from Sears online a Serta mattress and box spring (The Eurotop pillowtop mattress.) After waiting two weeks because it is not in the store, arranging delivery, and even having the delivery guy call at 7:30 to confirm my presence by the 11:15 window, the mattress was not delivered! They did not realize it had never come in! Worse, they arbitrarily selected a delivery date that I could not be there fore, and I had family arriving sooner than the delivery. I ordered from mattress firm today, and they are delivering tonight. I will never again trust Sears. Shame on such incredibly poor service.

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Sears mattress warranty refused

Buyer beware! Save yourself the headache and don't buy from sears! Purchased a mattress set a sears outlet. Tried to use warranty as two mattresses are defective. Got the run around from sears for 3 months! Today was told mattress has no warranty because everything at sears outlet is clearance and has no warranty. Called sears corporate and was told by kirsten #252500 this "is not true unless outlet can prove you bought on clearance and your receipt does not indicate this. " and we have full manufacturers warranty. Our mattresses were not bought on clearance. Kirsten said we had to go through "store manager jerry" and outlet store manager jerry #851 explained that all sears outlet purchases have a 60 day "return policy" and that t "no warranty is honored" (!) and "sorry for your inconvenience. " nothing on receipt says we void our manufacturers warranty. Sealy has a specific department that deals with sears sealy defects - they send you back to the outlet where purchased! Have purchased countless appliances through them for rental properties over the years - never again. Have been lied to and mislead by sears mattress returns and we will not be doing business with sears again after this experience. We should have read other peoples complaints and never purchased with them! Cancelling sears credit card and never purchasing with them again!

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Sears tarjeta de credito en usada

Muy buenas tardes he recibido la noticia que una persona a comprado en este departamento con la tarjeta de credito a nombre de rolando rives usando su identificacion en el mes de octubre y yo desaeria saber que fue lo que paso pues ya recibi la noticia en report de credit y yo personal;mente no he salido a ningun lugar en este tiempo 10 / 27 / 2014 por favor si es tan amable evitarme problemas porque tengo familia aunque al parecer eso ahi no importa y no deseo y no imaginarme algo mas por favor email [protected]@yahoo.com gracias de todo modo yo hablarre al banco. Rolando rives reyes.

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Sears overcharging

I have had Sears products for many years and have been happy with the quality. My dryer duct had some moisture forming and the handyman I normally call suggested just getting it cleaned. I called Sears Clean Duct cleaning service and I got an apt after 2 days which was fine. When they came, they opened up the duct at the base where it enters the wall and near the ceiling where theres an access. They then said instead of the quoted $129 charge, it would be $979 plus tax - cleaning, water extraction (I have no idea what that is but the lint was moist - isn't that removed during cleaning?) and replacing the vertical part of the duct (which they had removed). I refused and asked them to put it back the way it was and they said they cant do that without a charge. 2 mins later the price was suddenly $650 and then after 'talking' to his manager they got it down to ~$500 + tax. I didn't have a choice at that point as anyone else who I called would see the situation and take advantage plus cleaning costs. I decided to have Sears do it but am furious and will never be calling them again unless someone at Sears clean has the decency to call me and either explain or credit me the extra money charged.

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Sears the worst customer services

I called 4 times to the company Sears blue Service Crew. I spoke with the rep and they promised to help me. I haven’t received any help from them. And each time I heard only blah-blah and fake promises. They didn’t send the tech to me and I simply did no idea what the hell happened. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Contact Sears customer service

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.