Complaint Rating:

Company information:
Sears
Washington
United States
www.sears.com

WARNING!!! Do not purchase anything from Sears!!! I purchased the Kenmore Elite stainless steel refrigerator with ice machine in Sept. 2006. Within that time the ice machine had to be replaced 6 times. It basically broke every 3 months. There customer service is absolutely horrific. They give you the runaround about everything and their service people are very rude and just try to sell you things. They told me since I had so many problems with this that they were going to replace the whole thing but what I had to do was have one more service call which I did where as the service man told them that it yet again was broken and had to be replaced. Afterwards no one returned my calls as they had promised to do and I was told that their "one source" department no longer supported the Sears store that I purchased my fridge from so they were closing the case. What a nightmare. I warn all consumers to avoid Sears at all costs. I am also reporting them to the BBB for their terrible business practices. They should not be able to get away with ripping people off like this.