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Purchased Kenmore Elite Oasis Washer in April 2007. It is now Jan 08 and I cannot get the washer to work. I purchased Service Contract for washer at Sears and have called in that it is not working. Sears cannot get a service repair person to my home for at least a week. No one seems to want to help with this repair even though we purchased the contract.
Received Alywin Lewis's at Sear's mail address but did not receive an e-mail address. His mail address is: 333 Beverly Road, Hoffman Estate, IL 60179.
To JPSMITH,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your washer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with you regarding your washer and make sure everything that can be done is being done on your behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JPSMITH) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
I'm sorry to hear about the issues that you are having with your washer. I can certainly understand your concern with a pricy repair bill and your desire to have a less complicated machine. We do value your business with Sears and would appreciate the opportunity to discuss your concerns and to ensure you faith in our products. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the washer is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (R and J) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
We have just come across your post and we would like to apologize for the multiple repairs you have encountered with your Kenmore Elite Oasis. We understand your time is valuable and having to continually put aside time for repairs can be frustrating. My name is Stephanie L. and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to contact you and look into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your Kenmore Elite Oasis was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Roninson for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
To: disappointed/washer,
We are sorry to hear about the problems you have experienced with your washer. It is our goal at Sears to provide our customers with the highest quality of service, customer service and products that exceed your expectations. This is clearly not the case for you and we would appreciate the opportunity to assist you. My name is Dianne and I work for the Sears Cares Escalations Team and we want you to know we are here for assistance. At your convenience, please contact my office at Smadvisor@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, please include the screen name (disappointed/washer) that was used to post here in your email so we can reference to your issue.
Thank you,
Dianne D..
Social Media Moderator
Sears Social Media Support
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to your on this issue. I am sorry to hear that we have let you down with the repair on your Kenmore Oasis and it is a re-occurring issue. Per our records, I do see that we have received your contact information via email. We have forwarded this information to our Case Management Team and will be in touch with you soon.
Dear James_09,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issue which means that we handle issues start to finish with one dedicated case manager. We are very sorry that you are having continuing problems with your Kenmore Oasis washer. We understand your frustration with not wanting to repair a washer that will continue to possibly have problems. I know that I would also be concerned with googling this machine and seeing so many remarks similar to mine. We would like to offer our assistance to help you resolve this situation. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (James_09) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
carlitosway, I saw your post here and I want to apologize for the problems you’ve had with your washer for the last 6 months. We can understand how frustrating it is when something you purchased does not perform as expected. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and it appears we have not met that goal here. Please send the following information – contact #, screen name (carlitosway ), phone # used at time of purchase to smadvisor@searshc.com .
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
Thank you for your update. We appreciate your kind words and we are happy to know your experience with us went well. I will forward your information to your case manager and we thank you again for working with us.
Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
21...SADD, we do apologize for the ongoing issues with your washer. We can understand your disappointment with your washing machine’s performance and would love to help you! With your permission, we would like to connect you with a case manager to investigate and personally work with you to resolve your concerns. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which the items were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (21...SADD) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
I have had similar issues with my Kenmore Elite Oasis Washer and Dryer set which was purchased in 2007. Customer service does not care...technicians are never prepared...routine parts are not readily available and must be ordered...error codes F1, F50, etc...Dryer has already broken down once and the repair took 2 weeks...washer is currently flashing error code F1, but we are able to manipulte the settings and can get the machne to work after changing settings several times...because of the negative experience I have had with this washer and dryer and the negative experience(s) I have had with their customer service department I also will NEVER purchase another product from Sears and every chance I get, I tell as many people that will listen about the experience.
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Ihavehadit
, US
1 comments
Ihavehadit
of US
Dec 19, 20093:30 pm EST
Well, we purchase the Kenmore Oasis Set in May of 2006 - one of the first. Within the first 7 days of having the washer in our home, an f error code came up and Sears could not fixed. They offered to relace it with a new one, but of course, we would have to spend another day waiting for them to deliver the new one. About 2 months later, the dryer starting rattling - 2 repair guys came out for this repair. They had the entire dryer apart in our home and could not figure out what was wrong. Then we had to watch the comedy of them trying to put this thing back together and realizing they had "extra" parts that they did not know where they went! Unbelievable! So in another month, we got a new dryer. So, since we have had these machines, the Sears repair man has been over here on a regular basis. Even the neighbors are askuing questions...which leads to nothing positive to say about these machines! Now, recently they had to replace the control board. When they replaced that, the machine has started to beep throughout the entire cycle - every cycle! They came out again and said now "coincidently" the interface has gone bad and that will cost $190.00. Really! This is totally ridiculous! When we this come to an end! I am tired of fighting with the stupidy of the Sears reps! When will this machine be pulled off of the market! Has anyone else been in this situation where they are repairing one thing and another one breaks! I HATE KENMORE OASIS!
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Pagz
Streamwood, US
1 comments
Pagz
of Streamwood, US
Dec 14, 20092:44 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I guess in some ways it's comforting to know everyone seems to be suffering with this same bad F1 codes on the Oasis washer. I've had repair people out but I didn't want to pay $300 for the control board. Now that I know there is a recall on the boards for some units, I guess I will have to just wait to see if my serial number gets included at some point. As of today, it's not eligible. i agree with other posts, it's not like the machine doesn't work at all, it's just a pain to hit stop / start 6 times each load. All I can say is I hope Sears gets what it's been deserving for years, a consumer send off and a farewell!
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Cornwall Customer
Cornwall, CA
1 comments
Cornwall Customer
of Cornwall, CA
Nov 18, 20098:50 pm EST
RE: OASIS from Sears in Cornwall, Ontario.
I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer.
1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service.
2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool.
3. I called Whirlpool and was referred back to Sears.
4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears.
5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them.
6. I called Sears and was told they didn't know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back.
7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the "unknown" employee in the database as well as a record of my call.
8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered.
9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support.
10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise.
11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca
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Desprate for an answer
Berlin, US
1 comments
Desprate for an answer
of Berlin, US
Nov 17, 20097:31 pm EST
I can't take this anymore. I have been on the phone with Sears for 3 hours and nobody will help me. I have had my Oasis since 07. Two weeks after I bought the thing it broke down. It has been flashing the F51 error code for TWO YEARS and for some reason since this past summer they won't come out and fix the thing. I have had 12 appointments that I have never had to pay for. Now they want $400-$600 for a part that they have replaced over and over again and is now broke once again. I'm not even asking for a new washer all I want is to go a month without it breaking down.
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Coloratura
Griffith, US
1 comments
Coloratura
of Griffith, US
Nov 14, 200911:54 am EST
Same F1 problem and serial # begins with CT38. Called Sears a few weeks ago and thought I was getting the PC board replaced for free. That's what I was told by the customer service rep.
The repairman was supposed to come today, but he never came and never called. Called Sears to see what was going on. They said that the repair was scheduled to go to another address (where we lived when the machine was bought), even thought I gave them the correct address. I told the woman who I spoke with and what was said. She said the person no longer works there, then tells me that my machine does not fall under the upgrade. She also says the replacement part was never ordered. I can't believe this!
After reading several comments about the same machine, it appears some people received a letter stating that my machine with serial # CT38 would qualify for the free repair. Does anybody have the letter to post?
This is just ridiculous, and there has to be something we can do! It's too expensive of a machine to not do anything about it. And, to only work for 18 months!?!? Ridiculous!
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oasisfortcollins
Fort Collins, US
1 comments
oasisfortcollins
of Fort Collins, US
Nov 04, 200911:20 pm EST
Same issues as reported by others. Clothes end up in a ball, no matter how they are arranged in the washer. The repairman recommends loading it in the washer as a ball, and they should end up spread out after the wash cycle. Haven't tried that technique yet. The clothes always get stretched and damaged. The washer always gets unbalanced and we're constantly rearranging the clothes partway through the wash cycle and sliding the machine back to it's original position on the floor.
We purchased the Kenmore Elite Oasis HE washer/dryer in March '07 and a 5-year warranty. Several parts have been replaced and now waiting for a new control panel. One intermittent problem was a nightmare. The washer would beep constantly, but never when a repairman was present. The first 2 calls they wouldn't perform a repair. The 3rd time parts were replaced which fixed the beeping problem, but that was after we complained that we want an "expert" repairman...not a lower-level guy that didn't have authority to order repair parts.
The current problem is the machine won't power on. It's the usual service call...wait a week for someone to show up...they need to order a part...wait another week for the part to be installed. The machine died in the middle of a wash, so had to wring out the clothes by hand and toss them in the dryer.
Even though we've had many repairs in the nearly 3 years we've had the washer, it does not meet Sears definition of a lemon according to their warranty information. Really, this washer should be recalled. The dryer works fine, though.
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coryanddave
, US
1 comments
coryanddave
of US
Nov 02, 20099:48 am EST
I purchased my Kenmore Elite Oasis Washer and dryer about two years ago a recently the washer has been giving me a F1 message. It usually happened during the rinse cycle. I started reading all of the entires on this website and others and called some of the numbers people listed. I called [protected] and the guy told me that my washer didn't fall under the recall (which was fo serial numbers starting in CS48-CT35) and there was nothing he could do. He recommended I call Sears Repair line [protected]), where I'm sure they would've tried to sell me a warrantee or something. I decided to call another product resolution number that someone listed on this website. A woman answered and asked for my model number and said my washer WAS affected by the recall. So, they booked someone to come out in two weeks. Hopefully the issue will be resolved. I encourage everyone to do some digging before they actually put out more money to get something fixed. Now i'm worrried about my dryer giving out soon...
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Jackson15
, US
1 comments
Jackson15
of US
Nov 01, 20093:35 pm EST
WoW! I usually do my research before I buy anything, now I can kick myself! We have been loyal customers of sears for many years, in fact the washer we had before this one, we had for almost twenty something years! I guess they don't make things like they use to! We have only had the Kenmore Elite Oasis for 3 weeks and this was our second time using it, the washer totally crashed mid cycle. We called the repair line and they can't send anyone out for a hole week! Now we are stuck with water in the washer, had to manually squeeze out the water, man, this sucked! I wouldn't be so mad if it was a cheap washer but we paid alomost $700 hundred bucks for the washer! I guess this is Sears way of staying a float during the hard economic times! We know next time we are staying far away from sears! Please don't buy this piece of crap! It is nothing but a pain! I mean two weeks, get serious SEARS!
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LA Graham
Beachwood, US
1 comments
LA Graham
of Beachwood, US
Sep 30, 20092:38 pm EDT
I bought an Oasis in April 2008. Never having had a HE machine I didn't realize that it was supposed to be whisper quiet. In August 2009, I noticed that the power button "on" was elusive. You had to find the "sweet spot" with every load. Called Sears and when they heard I didn't have an extended warranty the helpfulness level dropped. Finally they agreed to send out a technician to diagnose the problem at no charge. Technician came out, diagnosed a repair with $800 worth of parts and $200 in labor. The technician got approval to do the repairs free but later that night the customer service person I was working with called to renege. Sears said they would pay 1/4 of the parts, waive the trip charge and labor plus give me a three year service agreement. I talked with the Sears technician and he said not to take the offer. He told me about all the problems the Oasis machine is having and that the machine wasn't worth putting any money into repairs.
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Decibelius
North Port, US
1 comments
Decibelius
of North Port, US
Sep 20, 20097:26 pm EDT
I bought this Kenmore Elite Oasis on July 2006, in June 2007 the digital panel had to be replaced. In January 2008 it had to be replaced again. Now on September 2009 is giving me problems again. I thing instead of a washer I bought a trash can, and a very expensive one. Not recommended!
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Ayres DCosta
Las Vegas, US
1 comments
Ayres DCosta
of Las Vegas, US
Sep 15, 20095:45 pm EDT
We have had problems with the OASIS since buying it at a hefty price from SEARS 3 years ago. Wish we had bought a cheaper old-fashioned machine elsewhere. The Control Board was replaced 6 months ago, and it is still not doing the spin-dry cycle right. We have to line-dry everything and then put them in our Dryer, another OASIS product which seems OK so far. We hope the next service repair will be our last with this machine. Yes, SEARS surely sold us a lemon and we are not buying another appliance from them. Incidentally, I used to swear by their Craftsman products and they were excellent. This one lemon has been their downfall as far as I am concerned.
If there is a class action lawsuit, please count me in (dcosta.1@osu.edu)
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K W Walch
Plano, US
1 comments
K W Walch
of Plano, US
Sep 15, 20092:22 pm EDT
I also am having trouble with the Sears Kenmore elite front loading washer and drier. Is there a current class action suit?
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FED UP WITH THE GARBAGE
East Brunswick, US
3 comments
FED UP WITH THE GARBAGE
of East Brunswick, US
Sep 14, 20096:00 pm EDT
TO ALL WHOSE COMPLAINTS IVE READ HERE, i agree with all of you. we purchased our pc of crap in 2006, and as of many of you people who have been stiffed, i to right from the start this machine has given me problems and all i get is a repair man who cannot fix this heep of crap. the lastest in which i have been without a washer for 5 weeks now ...well the tech came out and replace nearly every part on the machine and when he left, once again he needed another part but it would be ok to use...well i did use it and, 1st let me tell you the washer is located on the second floor and yes you guessed it the son of a ### let go and flooded out everything ...by the time we realized whet went wrong it was too lat...and the company would not send anyone out to clean up the mess, leaving me holding the bag, once again now i have boxes of parts in my living room and they canceled my appointment again. I WOULD LIKE TO SOME HOW START A CLASS ACTION LAW SUIT AGAINST THIS COMPANY but im not really sure how to proceed, if you can help or the is a pending please contact me at terrickiv@aol.com
i would like to some how start a class action lawsuit
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mbenner
Chino Valley, US
1 comments
mbenner
of Chino Valley, US
Sep 06, 20096:45 pm EDT
Just goes to show that you don't always get what you paid for. BUYER BEWARE! This top-loading washer is a piece of crap. I really wanted a front-loader but the door would have hit our hot water heater, so I settled for the top-loader. There is no way to regulate the water level and I have washed comforters that actually come out with dry spots after the washer has supposedly done it job. NOT! Then, the clothes are so poorly rinsed that I have had skin issues to deal with. Oh, the best part; you have to stand there as you're putting the clothes in the dryer and untangle everything. This has been a nightmare.
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Handyhusband
Dallas, US
1 comments
Handyhusband
of Dallas, US
Aug 22, 200910:30 pm EDT
I received a letter from Sears stating there is free control board upgrade. If the serial number begins with CS48 through CS52 or CT01 through CT49, your unit qualifies. Call [protected] between 8am and 8pm CST Mon-Sat. They schedule about two weeks out.
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momoftwokids
, US
1 comments
momoftwokids
of US
Aug 08, 20095:33 pm EDT
I had the same problem and followed the advice of one your other posts and just called Sears @ [protected] regarding my Oasis washer which gave "F" code to. The person asked me for the serial # and the model number and confirmed there IS an upgrade ON THE UNIT and I qualified for a free replacement mother/circuit board and that it would be shipped via UPS. However, they scheduled the install date for 2 weeks from now. I was pleased.
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HHKim
, US
1 comments
HHKim
of US
Aug 05, 20094:00 pm EDT
The Kenmore Elite Oasis top loading HE? machine is a great water saver alright! It saves a ton of water if you don't want to get your clothes washed - About six months ago we started having problems with our now @2 year old machine with the F1 error message. It began intermittently, now we get it every load of laundry I start AND I get it in the middle of EVERY cycle with 19 minutes left to finish.
Inititally I loved the large capacity, and the timer to start after I have left the house, but now it's a royal pain, we did have repair man from Sears come out for $89.00 only to tell me I should unplug it to reset it for a few minutes - He seemed to think there was a recall on this machine, but I have yet to find one listed anywhere.
Very dissappointed :(
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foxfam
Phila, US
1 comments
foxfam
of Phila, US
Jul 29, 20099:26 am EDT
After only 2 years & 2 months I had the F50 code too. I hadn't bought the extended warranty as we were buying 3 big appliances. I figured odds were that all 3 would last at least 5 years & if 1 out of the 3 did break it would be cheaper to buy a new one than having to pay warranties on 3 appliances at the point of sale. Anyway, I seriously considered just buying a brand new washer since this model does seem to have serious issues after I did some research on the internet. It would cost $75 just to have a Sears repairman give an estimate & I knew the parts would be at least $200. I'd rather put that $ toward a new washer. I figured I'd call Sears to complain that even though I didn't have a warranty, this expensive model seemed to have a very poor reputation & maybe they'd help me out. No freebie fix-it offer but I was told that I could buy a 1-year service contract or $215 +tax. I called [protected] & bought it.
A repairman came out & had to order parts so he set up the actual repair for a week later. He was very helpful & pro-active. He replaced the part that was broken & also replaced the entire top circuit panel with an upgraded version. I guess he figured that it would break eventually too. So now I'm covered for the next year...hopefully with the upgraded parts this machine will last a lot longer. If I get another 5 years out of I'll be very happy. It really does do a fantastic job cleaning clothes.
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John Dismukes
Coto de Caza, US
1 comments
John Dismukes
of Coto de Caza, US
Jul 28, 20091:03 pm EDT
Same-thing we purchased May-tag front loader leaked ruined our floors
Sears replaced it with the Calypso
Nothing but problems
what a piece of Junk
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sodaman
Beaumont, US
1 comments
sodaman
of Beaumont, US
Jul 20, 20098:48 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I just called Sears @ [protected] regarding my Oasis washer which gave the dreaded "F" code yesterday. The rep who answered asked me for the serial # and the model number and then told me there IS A RECALL ON THE UNIT and I qualified for a free replacement mother/circuit board and when that arrived via UPS, then call back to schedule a free installation of the part. No hassle (so far) !
I URGE EVERYONE TO CONTACT THEM AT THE NUMBER ABOVE.
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angelaallen1251
, US
1 comments
angelaallen1251
of US
Jul 09, 20092:16 am EDT
I have the same washer I purchased June 2007 and I get an F51 error message on any wash cycle I use. I have to constantly stand at the washer to reset it each time it goes to this error message. There is a class action lawsuit filed in Northern California and the firm is pursuing others with this same problem that I am having. You can search this on the web by putting in Kenmore Elite Oasis washing machine or complaints about it. The error message is because the control panel is defective and even after being repaired from what I read it does not last 3-4 months before having to be repaired again. I have not had this fixed since I may just buy a new washing machine that does not have the problems as this one even after I spend over $1, 000 for the washing machine. Sears knows the product is defective and wil do nothing about it.
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Frustrated Mom
Berlin, US
1 comments
Frustrated Mom
of Berlin, US
May 29, 200912:08 pm EDT
There is a huge problem with the Kenmore Oasis He machine. They keep breaking down. I've had mine since 2007 and have had Sears out to fix it 6 times. The part that makes me so mad is I paid $2000 for this machine because it was supposed to be top of the line. Every time they come out it and fix it, it works for about 4-5 months and then breaks again. This time when I called the Customer Service Center they were rude and did not want to help me unless I paid for a service call upfront and then they wanted to charge me for the part. I did some research and it is over $800 for the part to fix the problem. Not only did they not want to hear that it is not a wear and tear problem I was accused of trying to "get something for nothing". I figured out when I added up all the time I have lost not having a washer while waiting for it to get fixed I have not had a washer for a total of 6 months. I have 3 kids and need a washer. While doing some more research on the washer itself there is now a class action law suit investigation going on with a law firm in San Fransico. I don't know about everyone else but I am really tired of my machine breaking down. Now it's getting to the point where it's runing my clothes.
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Bill T
, US
2 comments
Bill T
of US
May 13, 200910:04 am EDT
I don't know if this is legit or not but I figure it's worth it if I can help support a Class Action Law Suit against Kenmore. http://www.toploadclassaction.com/kenmore-f-51-error.php
I hope you feel the same. I've had the F51 error for the past two years. They came out yesterday and replace the Control Board. Same error. I'm tired of it and very resentful. One of the repsonses from SEARS was that the number of people having problems with the washer, in relation to the number of units sold, just wasn't enough for them to do anything major about it. Let YOUR voice be heard!
I don't know where else to go. Please inform everyone if there is a better path to take.
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Bill T
, US
2 comments
Bill T
of US
May 13, 20099:32 am EDT
I think it's GREAT that SEARS is taking care of customers with the F1 error. Now how about taking care of the F51 error that I've been getting for the past 2 years? We "qualified" for the free "upgrade" even though we've never seen the F1 error. The tech came out and replaced the board yesterday. 1 hour later, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep. AAAAAAARRRRRGH!
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Ibale01
North Las Vegas, US
1 comments
Ibale01
of North Las Vegas, US
Apr 12, 20098:46 pm EDT
I have the same problem the F1 code with the Kenmore Elite Oasis HE top load washing machine. I purchased mine in August 2007 and this F1 error has been going on for 3 months now. We called Sears and a technician came and he says he has the electronic motherboard in his van but it will cost us $300+ to fix. It is weird because he charged me the same price for the part and labor. I got upset with him and he says I have to pay for the $75 for his inhome service. I told him wtf didnt you guys tell me how much it will cost before I had you come over here when you already have the part in your van. This means you guys are having issues like these with others. I told him to leave and called Sears and I wrote to Channel 13 news in Las Vegas. I spent $1800 for both the washer and dryer and was told it was a reliable machine. Then I get a letter in the mail that Sears is now offering a free upgrade for the machine if the first four of my serial# fall between CT01 through CT49. The first 4 of my seriol# is CT51. So, i dont qualify for it. It is stupid and ridiculous. The fact that they have a resolution for the others but not a resolution for my machine that I spent $1000+ on. In the beginning I already had problems with the machine and when I called it in, they detected no problems and now, here I am emotionally distressed over the money I spent for this machine and they cant fix it because my warranty expired. Please help me.
mod# 110.[protected]
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mari
, US
2 comments
mari
of US
Apr 05, 200911:05 pm EDT
Hello I need assistance. Here it is April 2009 and I just purchased the Kenmore Elite 7.6 Dryer with Steamcare. The reviews are very mixed on the dryer. On the Sears Kemore site itself the #1 complaint is noise. Despite the claim of quiet pak 4 the noise is loud enough some people have stated they've had to move it to the garage or plan to return it. I am very much interested in the technology as it would be excellent to have the steamcare technology but I am not interested in a very noisy dryer as it would sit in the front hallway 'closet' and the noise would be very noticeable. I am replacing a Kemore 21 yr. old dryer that was very quiet so the fact that this new $800.00 is not - -is a concern.
Should I purchase or cancel? I would value your input and thank you !
mari
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CBC
Pasadena, US
1 comments
CBC
of Pasadena, US
Mar 30, 20091:14 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
MUST AGREE THIS MACHINE IS A WORTHLESS PIECE OF JUNK! GOOD FOR SCRAP METAL! The machines are made by Fisher & Paykel of New Zealand (AquaSmart) is their version of this machine, and a version for Whirlpool Corporation, sold as Kenmore Elite Oasis, and Whirlpool Calypso. Never ever ever again! BEWARE OF ANY MACHINE THAT LOOKS LIKE THESE! Since December of 2008 my machine has been inoperable. Repaired 4 times and still not working! Evil, pure and simple!
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sal
Bristol, US
1 comments
sal
of Bristol, US
Mar 25, 20095:57 pm EDT
Called the recall # today...[protected], the lady said that there IS a recall on it and letters were sent out last week...she ordered the part to be sent to my house and scheduled repairman to come out and fix in two weeks. We just had Sears repairman out today and he said there was nothing else he could do, since we have had the module replaced 2 times before. Who knows if this will help or not, I think this washer is a piece of crap, but what do you do... She also assured me that it would be NO CHARGE, since it is on the recall list. She also said that if we had paid for the part they would refund it ( Ours was still under warranty, which runs out next month)
I hope this helps everyone, even thought it is extremely aggravating.
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lang57
Wallkill, US
1 comments
lang57
of Wallkill, US
Mar 23, 20093:47 pm EDT
Ok HERE is the trick to get past Sears. You call them up, they send out a repairman. Watch him what he does. If you have NO technical knowledge (it doesn't take a lot) get friend who does.
Usually it's a small part that has shorted. My Lid Switch has shorted twice in a 12 month period.
So they come out, you watch them, ASK alot of questions. What's wrong, etc. They will take it apart and show you, ASK how it's installed! (They love to show their knowledge) Then they will want to order it and charge you like $160 to $300 for looking at the machine. Tell them, you don't have the money...'Sorry, wife has all the money' (no CC, or check) and they will call their Supervisor and he'll say, well don't do anything.
Then go on line, look up the part in Sears Parts, order it and replace it yourself. I have saved at least $500 in labor. The parts are VERY easy to install usually. (To lift up the back lid, insert a flat head screw driver under the far corners looking straight at the machine. They are held on by clips)
Good luck, and don't pay service if you don't need to. These things are NOT rocket science!
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Kay
, US
1 comments
Kay
of US
Mar 17, 20097:42 pm EDT
I've had my Oasis Elite toploader for just over 1 yr..I keep getting the F51 code...I've had 4 techs out and nothing has been resolved...I had the motherboard replaced on Mar 13th and first time I went to use it got the F51 code again... I also have been a devoted Sears customer for over 35 yrs and have bought nothing but Kenmore...
this Oasis Elite is a very expensive hunk of JUNK! I am now waiting for a delivery of some part, basically I am now going to have ALL the wiring replaced in the machine...I've been promised by someone in Management that should this 5th svc call NOT resolve the problem, I WILL get a new machine...I'd rather go to the river and beat my clothes on a rock than accept another Washer from Sears...I Agree with all these posts...this is the worst Washer EVER and it needs to be recalled..I AM going to contact the BBB...I didn't even think of that till I read it here... there is NOTHING positive about these New fangeled digital Lemons...And don't even get me going about the stoopid Dryer!
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rita
, CA
2 comments
rita
of CA
Feb 25, 20096:48 am EST
We also bought this machine at the local Sears store. We have had many problems with the actual wash . It bunches the clothes up to one side and then rips right through them. Many brand name clothes have been ruined. I called Sears and of course they have never had complaints about this machine. Interesting! Why are there four pagesa of complaints right here of people who state they have called Sears and received No "SATISFACTION". Well maybe they haved suckered us in this time but none ever their appliances will ever enter my home agian. SO WHO WINS IN THE lONG RUN?
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allan
Katy, US
1 comments
allan
of Katy, US
Feb 16, 20097:22 pm EST
After 7 service calls and replacement of two perfectly good water pumps and several accusations of using the wrong detergent, Sears finally replaced the control board on our Oasis toploader. They refused to believe the control board (water level transducer) could be defective. They were wrong all along. The washer works fine now.
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Lynne
Jeannette, US
1 comments
Lynne
of Jeannette, US
Feb 16, 20096:36 pm EST
I'm in the same boat. First I had the Calypso. You would think I would learn my lesson. But no I say it was just a fluke. No fluke...just a Sears new-fangled junk washer. Now I have the Kenmore Elite Oasis. Problems again . At first I thought it must be me. Surely there couldn't be two lemons Wrong! This think excells at permanent wrinkles. Sometimes I actually have to unknot the items before I put them in the dryer. They still come out wrinkled so I have extra work pressing them. This does not happen on my mothers' machine or any other for that matter. Now the two year old unit is making weird noises and filling up with extra water. The service man came today and blithely informed me he gets the same complaints all the time. He ordered a valve and said the machine was filling normal (WRONG). HE also said to call when the part arrives and he will return. I have no faith in Sears. We have been DUPED!
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David Young
Visalia, US
2 comments
David Young
of Visalia, US
Feb 13, 20096:58 pm EST
I fought the F1 error code for months. I ordered the motherboard online and repaired my Oasis washing machine back in December 2008. The cost for the control board complete with 2 day shipping was $151.00. The only tools needed for repair are a phillips screwdriver and a 1/4" nutdriver. Time to do the complete repair was approximately 20 minutes which included disconnecting the machine and pulling it out from the wall. The machine has now worked for 2 months with no problems. The control board is an upgrade from the original board...Why would Sears/Whirlpool need to upgrade these boards if there weren't a problem...Some secret Sears with take to chapter 13...I hope...
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Dave G
xaivier, US
1 comments
Dave G
of xaivier, US
Feb 09, 20092:45 pm EST
I have bought a $700 ON SALE Sears Elite Oasis Washing machine in August of o6. We only do about 5 loads of clothes / week. After 2 years I have been getting a F1 code. The manual tells you with any F code press stop to clear the code and start again. If the code comes back then call for service. Before I called for service I googled the F1 problem and hundreds of people said that they've had the same problem and after calling for service the had to pay close to $400 for a new mother board that lasted 4 months. the only difference is that most of their washers went bad after 18 months. DO NOT BECOME A VICTIM OF SEARS & KENMORES GOOD NAME. THEY AREN'T THE SAME AS THEY USED TO BE!
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M Miller
Halstead, US
1 comments
M Miller
of Halstead, US
Jan 26, 20097:37 am EST
I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don't know of any other way we can get help regarding this poor product! Here is the info. to do so:
The BBB that will handle your complaint is:
BBB Chicago & N. Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL [protected]
Phone: [protected]
Fax: [protected]
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
Filed against :
Sears Holdings Corporation
I purchased a Sears Kenmore Elite Oasis Automatic Washer on 7/9/2007 for $699.99 plus $60 delivery fee plus tax $55.48 for a total of $815.47 from Sears Retail Dealer Store, KS 03351. The cycle on/off beep signal beeps continually when you run the washer throughout the entire load. If you leave the machine plugged in when the machine is off, the machine will start up on its own, start filling water suddenly, weird stuff like that. I called Sears Repair Service Center and they finally had a serviceman call me a week later. I asked him how much it would cost to fix and he told me that it would cost $121 just to come into my house. When I told him what the machine was doing and that I had read on the web that it was probably a bad control board and that it sounded like it usually was a $400 repair, he agreed and said it would cost between a total of $350-450 to repair. I told him I'd have to discuss this with my husband and canceled him for that day. I think this is an unfair repair cost for a product that is only 2 years old plus it was a $699.99 machine and costs $400 to replace a control board? Sears needs to recall this product. The problem is that people NEED their washing machine (like I do) so I either need to get this fixed or go out and buy a new one. This is very unfair to the consumer to be treated like this. I do not think the retail store should be charged for this problem because this is a producer issue.
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S Shoop
Mount Holly Springs, US
1 comments
S Shoop
of Mount Holly Springs, US
Jan 03, 200911:13 pm EST
I too purchased this piece of crap in Feb of 2007. For the past few days I have received the famous F1 code. Right now it is manageable because it only happens in the very beginning. However, I have had the same problem with the mildew smell. I thought this was due to the lid being down or forgotten clothes, but after reading this, I think it goes deeper than that. Sometimes I need to rewash clothes just to get the smell out. I will never buy anything from Sears again. Luckily we did not buy the matching dryer and opted for a cheaper non-computerized version. So far it's worked okay. Has anyone had any luck with the BBB or FTC? I don't even want to deal with Sears after reading all this. I did sign the petition and register with the class action lawsuit. I would like to be compensated for the 1000 I spent on this poc so I can buy something else. One should not have to purchase a new washer within 2 years. We need to get the message out and make sure more people file complaints. ABC, NBC, CBS, CNN, MSNBC...who should we contact? I'm sure some news reporter somewhere purchased this poc also. We need to expose Sears and maybe we'll get somewhere!
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Mark V.
,
1 comments
Mark V.
Dec 01, 20089:12 pm EST
I just have a couple of things to say. We too purchased the Oasis Washer and Dryer. We had the repairmen out for the dryer so many times that we finally fought with Sears so much they finally gave us credit towards an LG dryer. Have had not one problem with it, goes to show (anything but Sears products). We now have a hose (part # 8182767) on our washer that has a leak in it and when washing a load of clothes we end up with a puddle on the floor every time. We too purchased the service contract (what a joke, don't waste your money). Basically, they tell you that they dont have a service person available for 15 days after you call in the complaint. So, instead I took the cover off the back and figured out which part was leaking all over the floor, called and had them send me a part (of course they wouldn't expedite the shipping because it was under the service contract and that would cost sears more money). I checked today to see the status of the part that was "supposed" to be shipped... To make a long story short, the part is on back order and Sears cant tell me when it will ship. Sears SUCKS! I will NEVER purchase a Kenmore/Sears appliance again. Actually, here is another little story... My wife and I were in Sears the other day and wanted to purchase a 300 dollar air hockey table for our children for Christmas. We couldn't get anyone to check us out. We were told that if we needed some help the other dept could help... The run around... I will never step foot in a Sears store again...not even to walk through it to get into the mall.
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Jesse
,
1 comments
Jesse
Nov 23, 200812:44 pm EST
Heres a petition we can sign if your having the same problem:
Replied
I have had similar issues with my Kenmore Elite Oasis Washer and Dryer set which was purchased in 2007. Customer service does not care...technicians are never prepared...routine parts are not readily available and must be ordered...error codes F1, F50, etc...Dryer has already broken down once and the repair took 2 weeks...washer is currently flashing error code F1, but we are able to manipulte the settings and can get the machne to work after changing settings several times...because of the negative experience I have had with this washer and dryer and the negative experience(s) I have had with their customer service department I also will NEVER purchase another product from Sears and every chance I get, I tell as many people that will listen about the experience.
Well, we purchase the Kenmore Oasis Set in May of 2006 - one of the first. Within the first 7 days of having the washer in our home, an f error code came up and Sears could not fixed. They offered to relace it with a new one, but of course, we would have to spend another day waiting for them to deliver the new one. About 2 months later, the dryer starting rattling - 2 repair guys came out for this repair. They had the entire dryer apart in our home and could not figure out what was wrong. Then we had to watch the comedy of them trying to put this thing back together and realizing they had "extra" parts that they did not know where they went! Unbelievable! So in another month, we got a new dryer. So, since we have had these machines, the Sears repair man has been over here on a regular basis. Even the neighbors are askuing questions...which leads to nothing positive to say about these machines! Now, recently they had to replace the control board. When they replaced that, the machine has started to beep throughout the entire cycle - every cycle! They came out again and said now "coincidently" the interface has gone bad and that will cost $190.00. Really! This is totally ridiculous! When we this come to an end! I am tired of fighting with the stupidy of the Sears reps! When will this machine be pulled off of the market! Has anyone else been in this situation where they are repairing one thing and another one breaks! I HATE KENMORE OASIS!
I guess in some ways it's comforting to know everyone seems to be suffering with this same bad F1 codes on the Oasis washer. I've had repair people out but I didn't want to pay $300 for the control board. Now that I know there is a recall on the boards for some units, I guess I will have to just wait to see if my serial number gets included at some point. As of today, it's not eligible. i agree with other posts, it's not like the machine doesn't work at all, it's just a pain to hit stop / start 6 times each load. All I can say is I hope Sears gets what it's been deserving for years, a consumer send off and a farewell!
RE: OASIS from Sears in Cornwall, Ontario.
I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer.
1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service.
2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool.
3. I called Whirlpool and was referred back to Sears.
4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears.
5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them.
6. I called Sears and was told they didn't know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back.
7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the "unknown" employee in the database as well as a record of my call.
8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered.
9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support.
10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise.
11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca
I can't take this anymore. I have been on the phone with Sears for 3 hours and nobody will help me. I have had my Oasis since 07. Two weeks after I bought the thing it broke down. It has been flashing the F51 error code for TWO YEARS and for some reason since this past summer they won't come out and fix the thing. I have had 12 appointments that I have never had to pay for. Now they want $400-$600 for a part that they have replaced over and over again and is now broke once again. I'm not even asking for a new washer all I want is to go a month without it breaking down.
Same F1 problem and serial # begins with CT38. Called Sears a few weeks ago and thought I was getting the PC board replaced for free. That's what I was told by the customer service rep.
The repairman was supposed to come today, but he never came and never called. Called Sears to see what was going on. They said that the repair was scheduled to go to another address (where we lived when the machine was bought), even thought I gave them the correct address. I told the woman who I spoke with and what was said. She said the person no longer works there, then tells me that my machine does not fall under the upgrade. She also says the replacement part was never ordered. I can't believe this!
After reading several comments about the same machine, it appears some people received a letter stating that my machine with serial # CT38 would qualify for the free repair. Does anybody have the letter to post?
This is just ridiculous, and there has to be something we can do! It's too expensive of a machine to not do anything about it. And, to only work for 18 months!?!? Ridiculous!
Same issues as reported by others. Clothes end up in a ball, no matter how they are arranged in the washer. The repairman recommends loading it in the washer as a ball, and they should end up spread out after the wash cycle. Haven't tried that technique yet. The clothes always get stretched and damaged. The washer always gets unbalanced and we're constantly rearranging the clothes partway through the wash cycle and sliding the machine back to it's original position on the floor.
We purchased the Kenmore Elite Oasis HE washer/dryer in March '07 and a 5-year warranty. Several parts have been replaced and now waiting for a new control panel. One intermittent problem was a nightmare. The washer would beep constantly, but never when a repairman was present. The first 2 calls they wouldn't perform a repair. The 3rd time parts were replaced which fixed the beeping problem, but that was after we complained that we want an "expert" repairman...not a lower-level guy that didn't have authority to order repair parts.
The current problem is the machine won't power on. It's the usual service call...wait a week for someone to show up...they need to order a part...wait another week for the part to be installed. The machine died in the middle of a wash, so had to wring out the clothes by hand and toss them in the dryer.
Even though we've had many repairs in the nearly 3 years we've had the washer, it does not meet Sears definition of a lemon according to their warranty information. Really, this washer should be recalled. The dryer works fine, though.
I purchased my Kenmore Elite Oasis Washer and dryer about two years ago a recently the washer has been giving me a F1 message. It usually happened during the rinse cycle. I started reading all of the entires on this website and others and called some of the numbers people listed. I called [protected] and the guy told me that my washer didn't fall under the recall (which was fo serial numbers starting in CS48-CT35) and there was nothing he could do. He recommended I call Sears Repair line [protected]), where I'm sure they would've tried to sell me a warrantee or something. I decided to call another product resolution number that someone listed on this website. A woman answered and asked for my model number and said my washer WAS affected by the recall. So, they booked someone to come out in two weeks. Hopefully the issue will be resolved. I encourage everyone to do some digging before they actually put out more money to get something fixed. Now i'm worrried about my dryer giving out soon...
WoW! I usually do my research before I buy anything, now I can kick myself! We have been loyal customers of sears for many years, in fact the washer we had before this one, we had for almost twenty something years! I guess they don't make things like they use to! We have only had the Kenmore Elite Oasis for 3 weeks and this was our second time using it, the washer totally crashed mid cycle. We called the repair line and they can't send anyone out for a hole week! Now we are stuck with water in the washer, had to manually squeeze out the water, man, this sucked! I wouldn't be so mad if it was a cheap washer but we paid alomost $700 hundred bucks for the washer! I guess this is Sears way of staying a float during the hard economic times! We know next time we are staying far away from sears! Please don't buy this piece of crap! It is nothing but a pain! I mean two weeks, get serious SEARS!
I bought an Oasis in April 2008. Never having had a HE machine I didn't realize that it was supposed to be whisper quiet. In August 2009, I noticed that the power button "on" was elusive. You had to find the "sweet spot" with every load. Called Sears and when they heard I didn't have an extended warranty the helpfulness level dropped. Finally they agreed to send out a technician to diagnose the problem at no charge. Technician came out, diagnosed a repair with $800 worth of parts and $200 in labor. The technician got approval to do the repairs free but later that night the customer service person I was working with called to renege. Sears said they would pay 1/4 of the parts, waive the trip charge and labor plus give me a three year service agreement. I talked with the Sears technician and he said not to take the offer. He told me about all the problems the Oasis machine is having and that the machine wasn't worth putting any money into repairs.
I bought this Kenmore Elite Oasis on July 2006, in June 2007 the digital panel had to be replaced. In January 2008 it had to be replaced again. Now on September 2009 is giving me problems again. I thing instead of a washer I bought a trash can, and a very expensive one. Not recommended!
We have had problems with the OASIS since buying it at a hefty price from SEARS 3 years ago. Wish we had bought a cheaper old-fashioned machine elsewhere. The Control Board was replaced 6 months ago, and it is still not doing the spin-dry cycle right. We have to line-dry everything and then put them in our Dryer, another OASIS product which seems OK so far. We hope the next service repair will be our last with this machine. Yes, SEARS surely sold us a lemon and we are not buying another appliance from them. Incidentally, I used to swear by their Craftsman products and they were excellent. This one lemon has been their downfall as far as I am concerned.
If there is a class action lawsuit, please count me in (dcosta.1@osu.edu)
I also am having trouble with the Sears Kenmore elite front loading washer and drier. Is there a current class action suit?
TO ALL WHOSE COMPLAINTS IVE READ HERE, i agree with all of you. we purchased our pc of crap in 2006, and as of many of you people who have been stiffed, i to right from the start this machine has given me problems and all i get is a repair man who cannot fix this heep of crap. the lastest in which i have been without a washer for 5 weeks now ...well the tech came out and replace nearly every part on the machine and when he left, once again he needed another part but it would be ok to use...well i did use it and, 1st let me tell you the washer is located on the second floor and yes you guessed it the son of a ### let go and flooded out everything ...by the time we realized whet went wrong it was too lat...and the company would not send anyone out to clean up the mess, leaving me holding the bag, once again now i have boxes of parts in my living room and they canceled my appointment again. I WOULD LIKE TO SOME HOW START A CLASS ACTION LAW SUIT AGAINST THIS COMPANY but im not really sure how to proceed, if you can help or the is a pending please contact me at terrickiv@aol.com
i would like to some how start a class action lawsuit
Just goes to show that you don't always get what you paid for. BUYER BEWARE! This top-loading washer is a piece of crap. I really wanted a front-loader but the door would have hit our hot water heater, so I settled for the top-loader. There is no way to regulate the water level and I have washed comforters that actually come out with dry spots after the washer has supposedly done it job. NOT! Then, the clothes are so poorly rinsed that I have had skin issues to deal with. Oh, the best part; you have to stand there as you're putting the clothes in the dryer and untangle everything. This has been a nightmare.
I received a letter from Sears stating there is free control board upgrade. If the serial number begins with CS48 through CS52 or CT01 through CT49, your unit qualifies. Call [protected] between 8am and 8pm CST Mon-Sat. They schedule about two weeks out.
I had the same problem and followed the advice of one your other posts and just called Sears @ [protected] regarding my Oasis washer which gave "F" code to. The person asked me for the serial # and the model number and confirmed there IS an upgrade ON THE UNIT and I qualified for a free replacement mother/circuit board and that it would be shipped via UPS. However, they scheduled the install date for 2 weeks from now. I was pleased.
The Kenmore Elite Oasis top loading HE? machine is a great water saver alright! It saves a ton of water if you don't want to get your clothes washed - About six months ago we started having problems with our now @2 year old machine with the F1 error message. It began intermittently, now we get it every load of laundry I start AND I get it in the middle of EVERY cycle with 19 minutes left to finish.
Inititally I loved the large capacity, and the timer to start after I have left the house, but now it's a royal pain, we did have repair man from Sears come out for $89.00 only to tell me I should unplug it to reset it for a few minutes - He seemed to think there was a recall on this machine, but I have yet to find one listed anywhere.
Very dissappointed :(
After only 2 years & 2 months I had the F50 code too. I hadn't bought the extended warranty as we were buying 3 big appliances. I figured odds were that all 3 would last at least 5 years & if 1 out of the 3 did break it would be cheaper to buy a new one than having to pay warranties on 3 appliances at the point of sale. Anyway, I seriously considered just buying a brand new washer since this model does seem to have serious issues after I did some research on the internet. It would cost $75 just to have a Sears repairman give an estimate & I knew the parts would be at least $200. I'd rather put that $ toward a new washer. I figured I'd call Sears to complain that even though I didn't have a warranty, this expensive model seemed to have a very poor reputation & maybe they'd help me out. No freebie fix-it offer but I was told that I could buy a 1-year service contract or $215 +tax. I called [protected] & bought it.
A repairman came out & had to order parts so he set up the actual repair for a week later. He was very helpful & pro-active. He replaced the part that was broken & also replaced the entire top circuit panel with an upgraded version. I guess he figured that it would break eventually too. So now I'm covered for the next year...hopefully with the upgraded parts this machine will last a lot longer. If I get another 5 years out of I'll be very happy. It really does do a fantastic job cleaning clothes.
Same-thing we purchased May-tag front loader leaked ruined our floors
Sears replaced it with the Calypso
Nothing but problems
what a piece of Junk
I just called Sears @ [protected] regarding my Oasis washer which gave the dreaded "F" code yesterday. The rep who answered asked me for the serial # and the model number and then told me there IS A RECALL ON THE UNIT and I qualified for a free replacement mother/circuit board and when that arrived via UPS, then call back to schedule a free installation of the part. No hassle (so far) !
I URGE EVERYONE TO CONTACT THEM AT THE NUMBER ABOVE.
I have the same washer I purchased June 2007 and I get an F51 error message on any wash cycle I use. I have to constantly stand at the washer to reset it each time it goes to this error message. There is a class action lawsuit filed in Northern California and the firm is pursuing others with this same problem that I am having. You can search this on the web by putting in Kenmore Elite Oasis washing machine or complaints about it. The error message is because the control panel is defective and even after being repaired from what I read it does not last 3-4 months before having to be repaired again. I have not had this fixed since I may just buy a new washing machine that does not have the problems as this one even after I spend over $1, 000 for the washing machine. Sears knows the product is defective and wil do nothing about it.
There is a huge problem with the Kenmore Oasis He machine. They keep breaking down. I've had mine since 2007 and have had Sears out to fix it 6 times. The part that makes me so mad is I paid $2000 for this machine because it was supposed to be top of the line. Every time they come out it and fix it, it works for about 4-5 months and then breaks again. This time when I called the Customer Service Center they were rude and did not want to help me unless I paid for a service call upfront and then they wanted to charge me for the part. I did some research and it is over $800 for the part to fix the problem. Not only did they not want to hear that it is not a wear and tear problem I was accused of trying to "get something for nothing". I figured out when I added up all the time I have lost not having a washer while waiting for it to get fixed I have not had a washer for a total of 6 months. I have 3 kids and need a washer. While doing some more research on the washer itself there is now a class action law suit investigation going on with a law firm in San Fransico. I don't know about everyone else but I am really tired of my machine breaking down. Now it's getting to the point where it's runing my clothes.
I don't know if this is legit or not but I figure it's worth it if I can help support a Class Action Law Suit against Kenmore. http://www.toploadclassaction.com/kenmore-f-51-error.php
I hope you feel the same. I've had the F51 error for the past two years. They came out yesterday and replace the Control Board. Same error. I'm tired of it and very resentful. One of the repsonses from SEARS was that the number of people having problems with the washer, in relation to the number of units sold, just wasn't enough for them to do anything major about it. Let YOUR voice be heard!
http://www.toploadclassaction.com/kenmore-f-51-error.php
I don't know where else to go. Please inform everyone if there is a better path to take.
I think it's GREAT that SEARS is taking care of customers with the F1 error. Now how about taking care of the F51 error that I've been getting for the past 2 years? We "qualified" for the free "upgrade" even though we've never seen the F1 error. The tech came out and replaced the board yesterday. 1 hour later, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep, F51 beep beepbeepbeep. AAAAAAARRRRRGH!
I have the same problem the F1 code with the Kenmore Elite Oasis HE top load washing machine. I purchased mine in August 2007 and this F1 error has been going on for 3 months now. We called Sears and a technician came and he says he has the electronic motherboard in his van but it will cost us $300+ to fix. It is weird because he charged me the same price for the part and labor. I got upset with him and he says I have to pay for the $75 for his inhome service. I told him wtf didnt you guys tell me how much it will cost before I had you come over here when you already have the part in your van. This means you guys are having issues like these with others. I told him to leave and called Sears and I wrote to Channel 13 news in Las Vegas. I spent $1800 for both the washer and dryer and was told it was a reliable machine. Then I get a letter in the mail that Sears is now offering a free upgrade for the machine if the first four of my serial# fall between CT01 through CT49. The first 4 of my seriol# is CT51. So, i dont qualify for it. It is stupid and ridiculous. The fact that they have a resolution for the others but not a resolution for my machine that I spent $1000+ on. In the beginning I already had problems with the machine and when I called it in, they detected no problems and now, here I am emotionally distressed over the money I spent for this machine and they cant fix it because my warranty expired. Please help me.
mod# 110.[protected]
Hello I need assistance. Here it is April 2009 and I just purchased the Kenmore Elite 7.6 Dryer with Steamcare. The reviews are very mixed on the dryer. On the Sears Kemore site itself the #1 complaint is noise. Despite the claim of quiet pak 4 the noise is loud enough some people have stated they've had to move it to the garage or plan to return it. I am very much interested in the technology as it would be excellent to have the steamcare technology but I am not interested in a very noisy dryer as it would sit in the front hallway 'closet' and the noise would be very noticeable. I am replacing a Kemore 21 yr. old dryer that was very quiet so the fact that this new $800.00 is not - -is a concern.
Should I purchase or cancel? I would value your input and thank you !
mari
MUST AGREE THIS MACHINE IS A WORTHLESS PIECE OF JUNK! GOOD FOR SCRAP METAL! The machines are made by Fisher & Paykel of New Zealand (AquaSmart) is their version of this machine, and a version for Whirlpool Corporation, sold as Kenmore Elite Oasis, and Whirlpool Calypso. Never ever ever again! BEWARE OF ANY MACHINE THAT LOOKS LIKE THESE! Since December of 2008 my machine has been inoperable. Repaired 4 times and still not working! Evil, pure and simple!
Called the recall # today...[protected], the lady said that there IS a recall on it and letters were sent out last week...she ordered the part to be sent to my house and scheduled repairman to come out and fix in two weeks. We just had Sears repairman out today and he said there was nothing else he could do, since we have had the module replaced 2 times before. Who knows if this will help or not, I think this washer is a piece of crap, but what do you do... She also assured me that it would be NO CHARGE, since it is on the recall list. She also said that if we had paid for the part they would refund it ( Ours was still under warranty, which runs out next month)
I hope this helps everyone, even thought it is extremely aggravating.
Ok HERE is the trick to get past Sears. You call them up, they send out a repairman. Watch him what he does. If you have NO technical knowledge (it doesn't take a lot) get friend who does.
Usually it's a small part that has shorted. My Lid Switch has shorted twice in a 12 month period.
So they come out, you watch them, ASK alot of questions. What's wrong, etc. They will take it apart and show you, ASK how it's installed! (They love to show their knowledge) Then they will want to order it and charge you like $160 to $300 for looking at the machine. Tell them, you don't have the money...'Sorry, wife has all the money' (no CC, or check) and they will call their Supervisor and he'll say, well don't do anything.
Then go on line, look up the part in Sears Parts, order it and replace it yourself. I have saved at least $500 in labor. The parts are VERY easy to install usually. (To lift up the back lid, insert a flat head screw driver under the far corners looking straight at the machine. They are held on by clips)
Good luck, and don't pay service if you don't need to. These things are NOT rocket science!
I've had my Oasis Elite toploader for just over 1 yr..I keep getting the F51 code...I've had 4 techs out and nothing has been resolved...I had the motherboard replaced on Mar 13th and first time I went to use it got the F51 code again... I also have been a devoted Sears customer for over 35 yrs and have bought nothing but Kenmore...
this Oasis Elite is a very expensive hunk of JUNK! I am now waiting for a delivery of some part, basically I am now going to have ALL the wiring replaced in the machine...I've been promised by someone in Management that should this 5th svc call NOT resolve the problem, I WILL get a new machine...I'd rather go to the river and beat my clothes on a rock than accept another Washer from Sears...I Agree with all these posts...this is the worst Washer EVER and it needs to be recalled..I AM going to contact the BBB...I didn't even think of that till I read it here... there is NOTHING positive about these New fangeled digital Lemons...And don't even get me going about the stoopid Dryer!
We also bought this machine at the local Sears store. We have had many problems with the actual wash . It bunches the clothes up to one side and then rips right through them. Many brand name clothes have been ruined. I called Sears and of course they have never had complaints about this machine. Interesting! Why are there four pagesa of complaints right here of people who state they have called Sears and received No "SATISFACTION". Well maybe they haved suckered us in this time but none ever their appliances will ever enter my home agian. SO WHO WINS IN THE lONG RUN?
After 7 service calls and replacement of two perfectly good water pumps and several accusations of using the wrong detergent, Sears finally replaced the control board on our Oasis toploader. They refused to believe the control board (water level transducer) could be defective. They were wrong all along. The washer works fine now.
I'm in the same boat. First I had the Calypso. You would think I would learn my lesson. But no I say it was just a fluke. No fluke...just a Sears new-fangled junk washer. Now I have the Kenmore Elite Oasis. Problems again . At first I thought it must be me. Surely there couldn't be two lemons Wrong! This think excells at permanent wrinkles. Sometimes I actually have to unknot the items before I put them in the dryer. They still come out wrinkled so I have extra work pressing them. This does not happen on my mothers' machine or any other for that matter. Now the two year old unit is making weird noises and filling up with extra water. The service man came today and blithely informed me he gets the same complaints all the time. He ordered a valve and said the machine was filling normal (WRONG). HE also said to call when the part arrives and he will return. I have no faith in Sears. We have been DUPED!
I fought the F1 error code for months. I ordered the motherboard online and repaired my Oasis washing machine back in December 2008. The cost for the control board complete with 2 day shipping was $151.00. The only tools needed for repair are a phillips screwdriver and a 1/4" nutdriver. Time to do the complete repair was approximately 20 minutes which included disconnecting the machine and pulling it out from the wall. The machine has now worked for 2 months with no problems. The control board is an upgrade from the original board...Why would Sears/Whirlpool need to upgrade these boards if there weren't a problem...Some secret Sears with take to chapter 13...I hope...
I have bought a $700 ON SALE Sears Elite Oasis Washing machine in August of o6. We only do about 5 loads of clothes / week. After 2 years I have been getting a F1 code. The manual tells you with any F code press stop to clear the code and start again. If the code comes back then call for service. Before I called for service I googled the F1 problem and hundreds of people said that they've had the same problem and after calling for service the had to pay close to $400 for a new mother board that lasted 4 months. the only difference is that most of their washers went bad after 18 months. DO NOT BECOME A VICTIM OF SEARS & KENMORES GOOD NAME. THEY AREN'T THE SAME AS THEY USED TO BE!
I just filed a complaint with the Better Business Bureau and would encourage everyone on this list to do so immediately also. I don't know of any other way we can get help regarding this poor product! Here is the info. to do so:
The BBB that will handle your complaint is:
BBB Chicago & N. Illinois
(Chicago, IL)
330 N. Wabash, Ste. 2006
Chicago, IL [protected]
Phone: [protected]
Fax: [protected]
Email: info@chicago.bbb.org
Web: http://www.chicago.bbb.org
Filed against :
Sears Holdings Corporation
I purchased a Sears Kenmore Elite Oasis Automatic Washer on 7/9/2007 for $699.99 plus $60 delivery fee plus tax $55.48 for a total of $815.47 from Sears Retail Dealer Store, KS 03351. The cycle on/off beep signal beeps continually when you run the washer throughout the entire load. If you leave the machine plugged in when the machine is off, the machine will start up on its own, start filling water suddenly, weird stuff like that. I called Sears Repair Service Center and they finally had a serviceman call me a week later. I asked him how much it would cost to fix and he told me that it would cost $121 just to come into my house. When I told him what the machine was doing and that I had read on the web that it was probably a bad control board and that it sounded like it usually was a $400 repair, he agreed and said it would cost between a total of $350-450 to repair. I told him I'd have to discuss this with my husband and canceled him for that day. I think this is an unfair repair cost for a product that is only 2 years old plus it was a $699.99 machine and costs $400 to replace a control board? Sears needs to recall this product. The problem is that people NEED their washing machine (like I do) so I either need to get this fixed or go out and buy a new one. This is very unfair to the consumer to be treated like this. I do not think the retail store should be charged for this problem because this is a producer issue.
I too purchased this piece of crap in Feb of 2007. For the past few days I have received the famous F1 code. Right now it is manageable because it only happens in the very beginning. However, I have had the same problem with the mildew smell. I thought this was due to the lid being down or forgotten clothes, but after reading this, I think it goes deeper than that. Sometimes I need to rewash clothes just to get the smell out. I will never buy anything from Sears again. Luckily we did not buy the matching dryer and opted for a cheaper non-computerized version. So far it's worked okay. Has anyone had any luck with the BBB or FTC? I don't even want to deal with Sears after reading all this. I did sign the petition and register with the class action lawsuit. I would like to be compensated for the 1000 I spent on this poc so I can buy something else. One should not have to purchase a new washer within 2 years. We need to get the message out and make sure more people file complaints. ABC, NBC, CBS, CNN, MSNBC...who should we contact? I'm sure some news reporter somewhere purchased this poc also. We need to expose Sears and maybe we'll get somewhere!
I just have a couple of things to say. We too purchased the Oasis Washer and Dryer. We had the repairmen out for the dryer so many times that we finally fought with Sears so much they finally gave us credit towards an LG dryer. Have had not one problem with it, goes to show (anything but Sears products). We now have a hose (part # 8182767) on our washer that has a leak in it and when washing a load of clothes we end up with a puddle on the floor every time. We too purchased the service contract (what a joke, don't waste your money). Basically, they tell you that they dont have a service person available for 15 days after you call in the complaint. So, instead I took the cover off the back and figured out which part was leaking all over the floor, called and had them send me a part (of course they wouldn't expedite the shipping because it was under the service contract and that would cost sears more money). I checked today to see the status of the part that was "supposed" to be shipped... To make a long story short, the part is on back order and Sears cant tell me when it will ship. Sears SUCKS! I will NEVER purchase a Kenmore/Sears appliance again. Actually, here is another little story... My wife and I were in Sears the other day and wanted to purchase a 300 dollar air hockey table for our children for Christmas. We couldn't get anyone to check us out. We were told that if we needed some help the other dept could help... The run around... I will never step foot in a Sears store again...not even to walk through it to get into the mall.
Heres a petition we can sign if your having the same problem:
http://www.petitiononline.com/cabrio08/petition.html