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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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6:53 pm EDT
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Sears service issues

I don't even know where to start. Sears and their AE Nationwide is downright embarrassing. You couldn't pay me enough to buy from Sears again.

I had two service appointments where the AE Nationwide repairman was a no show. The first one didn't even result in a call. After confirming the appointment, I took the afternoon off from work and the guy NEVER SHOWED UP. I called and was told that he was "overbooked" and that someone was going to call me...when? The next week? All I could do was make a new appointment.

Flash forward to today. Another four hour window and I'm sitting at home. Two hours into my window I got a call (at least they called this time). Oh...we're sorry. There's no technician in your area today. I explained to the woman that I had already been blown off on Friday. She checked her schedule and was quite embarrassed, but no resolution.

You know what? I'm handy enough to install the parts on my own, but take my advice. DON'T BUY AN APPLIANCE FROM SEARS! Next time, I'll spend $100 more and get it from the Mom and Pop store down the street. They're happy to call me and meet me at the house for service.

Sears, thank you very little. I cancelled my Sears card and I'll spend at least 8 hours of my time (the same time that you wasted) telling everyone I can find about your crappy customer service.

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Sears lawn tractor

Sears Customer Service,

Re: Riding Lawnmower Issue

My name is: Derwood A. Stewart; Address: 12 Lucky Drive; City: Mayflower, State: AR; Zip: 72106;

Day & Evening Phone: [protected] Email: [protected]@att.net

On July 26th 2009 I purchased a new Riding Lawnmower and a new Push Lawnmower from your North Little Rock, Arkansas McCain Mall store # 1206 of which I have a few comments to make.

I have been using Craftsman Lawnmowers since the early 1990s and for the most part have enjoyed this product. However, I have some issues with the new Riding Lawnmower that I purchased: [protected] YT 42-IN, CM CLB $1, 399.99; Model # 917.28922, the unit is red in color; 21HP.

Note: First of all let me say that the mower deck on this unit when engaged vibrates way too much and it sounds like a thrashing machine.

At first, I thought noise and vibrations was due to this machine being 21HP or that it may have a bad blade. I tried changing out the blades for an older heavy-duty used set of blades that I still had from my previous mower.

This proved to be successful; the vibration and noise diminished quite a bit; it seemed more like what I was use to with other units.

When I had an opportunity to do so, I asked a Sears Service Tec to check out the blades that came on the unit to see if they were defective. He said one of the blades was tweaked and then put some new blades on the machine for me.

When I cranked up the mower after the Tec left, I noticed that the mower-deck still vibrated a lot more than my three previous Craftsman Riding Lawnmowers did. This mower is the fourth New Craftsman Riding Lawnmower that I have purchased in the past fifteen years. I also owned two other used Craftsman Riding Lawnmowers in the past.

Note: There is another issue that concerns me about my new Craftsman Riding Lawnmower and in my opinion, it is a MAJOR concern; it is this: The Leaver device located on the left side of the mower that lowers and raises the mower-deck protrudes out at an angel away from the machine and is a hazard in that, in the event that when operating the mower, if one mows a little too close to some objects such as trees, some fences, a yard swing and so on, the lever has a potential to snag onto the object thus, creating a potentially dangerous situation.

This snagging onto something actually happened to me; the incident rapped me around a tree which could have seriously hurt someone that was not as experienced in operating a Riding Lawnmower as myself. Thank God my wife or one of our grand children was not mowing the yard when this happened; they may have been seriously injured.

It was at this point that I decided to call the Sears store where I purchased the unit and they in turn, sent a Tec out to access the situation.

This is when the Tec replaced the Mower-deck blades; he also ordered some replacement parts for the damaged parts due to the incident with the tree and had them sent to me. He later came back and installed these parts. However, he did not properly straighten or replace the body of the mower thus; the part did not fit properly.

Note: Even though I try to make a conscience effort to be mindful of the aforementioned problem, occasionally the deck lever catches on something in passing. This past Friday July 16th 2010 while I was mowing our back yard, the deck lever caught onto objects on two occasions. The first occasion nearly jerked me off the machine and caused the deck to drop all the way down cutting deep into the lawn. The second incident was not as extreme as I was moving very slow.

I am very concerned about this problem and I would prefer not having to call the Consumer Safety Protection Agency of the Office of the Attorney General to address this problem thus, I would like to know what Sears intends to do to resolve this problem.

I just wondered what you might have to say about all of this. I am hopeful that you will take a sincere interest in this matter and will address the issue in due course.

Note: I am still having issues with this problem and I would like to know if craftsman and Sears intends to do anything about resolving this problem before someone gets seriously hurt.

Thank you for your timely assistance and consideration in my behalf in taking action in this matter.

Respectfully

Derwood A. Stewart

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1:28 pm EDT
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Sears product warranty

I purchased a plasma TV from Sears 1 year and 1 month ago and paid over $2000. At the time of purchase I was offered an Extended Warranty and was promised by the sales rep that if anything went wrong with the TV, they would immediately repair or replace it. I paid $349 for the Warranty.

About 1 month ago my TV stopped turning on so I called Sears for repair on September 3, 2010. They said the first available rep would not be available until September 14, 2010. On the morning of the 14th, I went to work and the rep showed up at my house. My wife was waiting for him. I get a call from my wife stating that the Rep came alone and he needed me to come back home from work and help him take the TV off the stand. SEARS NEVER TOLD ME THE TV HAD TO BE OFF THE STAND.

The rep told us he needed to order a part and when the part came he would come back to install it. He said he could not come back until September 28, 2010. That is 25 days from the date of my initial call to Sears.

I was frustrated and I called Sears the same day and they told me that there is nothing I can do but wait. They said that the Warranty Agreement stated that they had 21 days from the date of the order for the part to replace my TV. I said ok we will wait until the 28th of September for the repair guy to return and install the part.

Today is the 28th of September. I did not go to work to help the guy put the TV on the stand after he fixes it. However, rather than the repair guy showing up, I got a call from Sears stating that the part is on back order and they cannot tell me when they will have the part.

I asked them to replace the TV since it has been 25 days since my initial call. They stated that the Warranty Agreement states that they have "30" days from the date of the order of the part to replace the TV. This is 9 more days then they initially told me. (first they said 21 days).

So I decided to ready through the Warranty Agreement and realized that the Agreement does not say anything about the number of days they have to repair or replace the TV. However, the rep who sold me the Warranty said that it was immediate repair or replacement if they could not tell repair the TV.

Next I called the Warranty department to ask them where in the Agreement they could show me they had 30 days or 21 days and I was told that it was not in the Agreement but rather some policy they had created. Huh?

So I was told that I now have to wait until October 15 to get a new TV. That is 43 days from my initial call on September 3, 2010.

I WILL NEVER BUY A WARRANTY FROM SEARS AGAIN AND I MAY NEVER SHOP THEIR AGAIN.

Customer support at Sears has been very unsupportive and unprofessional. My last call I was told there was nothing I could do and that I should find myself a lawyer if I needed to dispute this any further by a rep named Nathan.

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8:13 am EDT
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Sears policy

I am an active Sears customer. My family have always looked to purchase appliances and home electronics from Sears first. My recent experiences has cast doubt on my policy. I always purchase a Sears warranty on large price items. I have had to also use these services since these items have become more complex I have never been penalized in the past as I have been now by Sears.

I have had two Samsung LCD TVs' go defective this last year. Sears has not been able to or did not repair the set . The first TV a Samsung was replaced and Sears refunded me 950 dollars credit to purchase a replacement TV . I replace the TV thru Sears and request a price match which they do and give me an additional 10 % off. I leave happily with the new 3d 46" Samsung. I used the 950$ and the price match and my credit card and made the purchase .

Next i have a 52" Samsung go defective . Sears chooses not to repair but to refund me . I received a credit for 2000 dollars for this TV . I return to Sears to purchase a new TV. My family chooses a Samsung 55" 3d LED TV. Now I ask for a price match and the sales person who was very nice states he has to get approval from his manager. I also remind them that the purchase comes with a advertised Samsung 3D Starter kit. The sales person again has to get approval from his manager who is not present. We go inside the mall and return a half hour later to the sales person and he states that his manager will not price match will not give me the 3D starter kit will not give me free shipping and also will charge me for disposal of your defective Samsung TV. My family wants the set and under pressure we purchase it with the comments made that we will be in contact with Sears. The set cost me 2000$ refunded from Sears and an addition 1300$ charged to my credit card. I ask the sales person why Sears will not price match or give me the 3D kit or the free shipping and chose to charge for disposal. He states his manager will not do as I requested since I was using a 2ooo$ credit. This has never happened before with sears . I feel the manager made a mistake which cost me the starter kit and the price match and the disposal fee.
When I returned home I made both an E-Mail and a phone complaint to Sears .A day later a person from sears calls me responding to my phone and E-Mail complaints . He states that is the policy and he will not change it but he would be willing to cancel the delivery fee and the disposal fee. I told him .I didn't agree with him on his decision and would be contacting Sears corporation for assistance.

What is a reasonable distance of your store when using your internet Price match policy ? Since you are a national company wouldn't the USA be local and reasonable distance of our store? No clear distance is mentioned in feet or miles So what is Sears price match policy on internet sales from a site in New Jersey and I live in New York ? To me shopping in New Jersey is local and reasonable .. I would be happy to see this policy and for Sears to correct the errors of the managers decision which cost me the starter kit and the price match and the disposal fee. Thank you for your help and understanding.

Thank You

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Sears abused of power

I had made a complaint on sept.22, 2010 to report an abused of power by a supervisor. I hope this is taken in concideration due to the fact that on the 23rd I had to take my wife to the hospital because she went through the same situation yesterday. Because her supervisor [wilmarie aponte] used an inapropiate languange, was screaming at her, and also practicaly forse her to leave work. My wife had a nerveus breakdown also we were in the hospital for 5 hours because they put her on medication to calm her down. I will like to add that the management is aware of her behavior also about 5 to 7 emplotees had written letters with complaints and nothing is been done.

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Sears dangerous delivery truck driver

While I was sitting at a red light, a Sears Truck blew by me and ran the light. The driver continued ahead and ran the next red light. There was a pedestrian and several cars waiting to move into the intersection as it was in front of a Community College. I was shocked at the speed at which this truck was moving. In order to get the license plate number, I followed the truck to a nearby trucking center where I got the plate number as he was turning, but did not get the address of the parking lot. I called 911 to report the driver when I returned home, only to be told by the operator I needed an address for the police to report to. I did not have it so they said all they could do was to alert the police in the area in case they saw the truck. The operator suggested I file a complaint with Sears, which I had planned to do after I called the police. After numerous automated services asking me to select an option that did not apply, I reached a home delivery complaint person. She spoke broken english and was difficult to understand. She kept asking me about my delivery even though I told her I was not a customer. After begging her to transfer me to a supervisor, she did. The supervisor was obviously reading a script over and over and acted as if he didn't understand my problem, and refused to transfer me to someone who could help. He told me I had to have a police report to file a complaint! I told him to give me the number of the distribution center and he insisted he did not have that information. Noone I talked to had any information. I would think that a LICENSE PLATE NUMBER would be all I need to file a complaint when I have the time of day and area all marked down. I finally got a number in Buffalo to call, but of course noone was there to answer my call. I actually went back to the location, found the truck and wrote down the address, and name of the business, which is "Sears MDO". Whatever that means! Still I have no results, or answers. Sears goes out of their way to avoid accepting complaints from the public. I will never buy anything there again, and I am telling everyone I know not to buy from them as well.

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Sears abued of power

I'm writing to let sears corporation that in this particular store is being use an abusive conduct towards the employees from a particular supervisor. I think that been one of the biggest corporation in the united states this should be solved as soon as posible. The supervisor uses bad words arrogant manner, misused of power, talks to people as if they were little kids, takes her personal situation to the job site and treats employees like she's the boss and they have to do whatever she wants.

I think people are not slaves and also she doesn't respect anyone who's under her management. This should be taken in consideration do to the fact that these are hard working employees and they deserve to be treated better.

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11:06 am EDT
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Sears refrigerator parts

I purchased a refrigerator, front load washer and dryer in April 2010.
My refrigerator stopped working in the middle of the night. I woke up to a puddle of water all over my kitchen floor and spoiled food not to mention insulin that wasn't in the right temp. as well. I made a call that morning which was Sept. 11, 2010. I spoke to Rochelle in the repair dept. the soonest a tech. come out would be Sept.17, 2010 between 8am and 12pm. I explained to her that my husband and i are disabled and could not wait that long. She transferred me to a manager name Erica, Erica moved appt. date to Monday the 13th of Sept.2010 between 8am and 12pm. i was satisfied with that. I received a call Sunday Sept. 12, 2010 that they were overbooked and could not make it on Monday the 13th i again explained situation so she said ok i won't cancel your appt. then. I called Monday the 13th at 7:50 am to confirm my appt. Spoke to Annette she said they were not coming today but have me scheduled for Friday the 17th of Sept. between 1and 5pm i then told her that wasn't a good time since i have to pick my son up from school she suggested i keep appt. and when tech. calls me to explained that to him. She also suggested i call the warranty dept. for food lost and to find out if they could come out sooner. I called that dept. on Sept.15th 2010 spoke to a supervisor name Allen explanied to him my situation so he auth. someone to come out on Sept.19th 2010 between 8amand 12pm because they could not give me a replacement refrigerator. Repairman arrived Sept.16, 2010 at 8:15am. He looked at the refrigerator said it was the board and they don not carry part it comes from Korea so it takes about and week and a half for part to come in. He also placed a call to food loss dept. so i spoke to someone there. I then called Sears at Ingram to speak to salesman that i bought appliances from he was not in. I then asked to speak to a manager he said he could help me because he was the assistance manager for that dept. his name is Anthony i again explained the problem he said only thing he could do was give me the number to Customer Solutions. I called Customer Solutions and spoke to Shilo i again explained the problem and i suggested if they were willing to just replace the refrigerator insted of me waiting another week and half. She said i was outside mu 90 days and would not qualify for a replacement. She also said that she would put a emergency rush on the part because of our medical necessity and will also make notes to come out on a Sat. to replace the part. She also suggested i could buy a mini refigerator and they will reimburse me the money. i explained that right now i did not have the funds to do that. Weekend came around no part was received. I receive a call from Sears parts dept. from a girl name Crystal to notify me that my part would not be in unti Oct.1, 2010. I told her we could not wait that long we are also a family of four not to mention the two disabled people she said to call in the morning to cutomer solutions again and explaine my problem again. By the way that call from Crystal came in 8:25pm. I called Customer Solutions at 8:45am spoke to Hannah i gave her my phone # thinking it would be easlier than explaining everything all over again. She looked it up but, I still had to explain everything again she herself called the repair dept. and said the part would come in Oct.1, 2010. I again explained because of our medical neccessity we could not wait any more she replied by saying they would send me a replacement but i would have to pay 15% re-stocking fee. I told her i should not have to pay that because of the inconvience this has caused my family and that insulin was not properly being taken because of the inconvience of not having a refrigator she the asked where are we keeping our insulin i told her at my neighbor house which she is not always avaliable and at night when sugars drop we can't grab a glass of orange juice to bring them up. I explained to her that if we end up in the hospital Sears will paying more that 15% re-stocking fee. She said she was sorry but, she could not do anything i that i have to wait for the part to come in. I asked if i could have a regional director # she said they are the highest people i can talk to. I told her i needed this problem solved and could'nt wait until Oct. 1, 2010. She transferred my call to a supervisor Name Shawn Tay. I explained to her my situation she was very rude and said they had already explained to me that there was nothing they could do for me and she could not give me another number and hung up on me. So my question to you is what kind of business is Sears really running here. I cannot believe Shawn is the Manager for Cutomer Solutions if she is treating a disabled person or for that matter any person they way she did. Please Help!

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Sears permanent spots on eyeglasses

9/22/2010

I purchased a pair of prescription eyeglasses with anti-glare in May 2010. Permanent water-like spots developed all over the lenses which couldn't be washed off with mild soap or the glasses cleaner Sears provided. I have returned them as defective per their direction (defective anti-glare coating diagnosed), and it has taken 30 days and I still don't have them back. They're not good a communicating, and their store manager is always off at another store and too busy to remember to return calls. Now, my newest glasses that I purchased through them August 2010 are developing the same problem. I'm waiting to get my other pair before I report the issue with these. I wouldn't be so upset if they were a) more responsive b) more timely c) this wasn't happening a second time.

Note that my email complaint to Sears Optical came back, directing me to go to US Vision, as that's who owns either that particular location or all locations.

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Update by susan_m
Sep 28, 2010 8:42 am EDT

9/28

I can't figure out how to edit my complaint.

I received my glasses back with new lenses, and turned in the glasses that I purchased in August so that those lenses could be replaced too. The store manager indicated that my issue is an anomaly, and appeared to be genuinely concerned about the defective anti-glare coating. We'll see if this happens again with my newest lenses and the ones that are still in the process of being replaced.

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daveBertram
Bakersfield, US
Mar 21, 2014 4:39 pm EDT
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I also purchased the TechVue with the anti glare coating only to have replaced one set of glasses and then 6 months later they refused to replace the glass because they were out of the original warranty.
. So if they replace them, it is only good from the original purchase date.

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BillB3677
Swansea, US
Feb 12, 2014 11:50 am EST

I have had the same problem with the anti-glare coating. One time Sears fixed it the other times I tried to get it fixed they said the problem is that I was not cleaning the glasses right. At a new eye doctor that I go to, one of the opticians it turns out used to work for Sears and said the reflective coating was a problem on 90% of the lenses and Sears was instructing staff not to replace them unless people bought the insurance and were willing to pay the $25

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ann237
Allenstown, US
Jan 31, 2011 10:20 pm EST

SEARS OPTICAL HAS VERY FEW LOCATIONS THAT IS OWNED BY US VISION, MOST ARE OWNED BY THE SAME COMPANY THAT OWNS LENS CRAFTERS. aS A SUGGESTION AS A OPTICIAN, YES THERE COULD BE A DEFECT IN THE COATING USED BUT I HAVE A QUESTION. WHEN YOU ARE GETTING READY IN THE MORNING OR WHATEVER AND YOU ARE PUTTING ON HAIR SPRAY OR PURFUM DO YOU TAKE YOUR GLASSES OFF? IF YOU DO DO YOU PLACE THEM NEAR BY? I FIND THAT THE MIST SETTLES ONTO THE LENS WHICH THE AR COATING IS A GREAT COATING BUT A SENSITIVE, AND IT WILL RESULT IN WHAT YOU TALKED ABOUT. SUGGESTION REMOVE GLASSES AND COVER WITH TOWEL. bEST OF lUCK
i AGREE THERE IS NO EXCUSE FOR NO RETURNING CALLS I FIND THAT WILL DEFUSE MOST ISSUES ALONE/

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Sears ice maker hookup

I am very upset, I purchased a Kenmore side by side refri, on my reciept it states "hook up ice maker". the dely guy said he could not because i have to have cooper tubing, I purchased a new kit which was Poly tubing. He told me I would have to get a plummer?bull...
My old refrig I had approx 15+ years it had a ice maker which I never had to hv it service it worked fine..I dont understand, I am retired, my gift to myself was to get a side by side, mostly for the front ice maker
with it different feature. Now it sits here with no ice maker. I ctc so many dept. and no one can help, one guy told me get your husband to hook it up..I have no husband..why would he say that. if you request a call log, you can see how many depts I talked to today. Well paying a plummer is just not in my budget. HELP HELP
Thanks you for any help u may provide.
last monday they deliver the wrong size refrig. and had to take it back after i gave Larry(your saleman the Measurements.

Tran#1587 pg/store 10 01924 if this will help

Christabel Spaulding 218-14 137th road, Jamaica, NY 11413

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Sears poor quality

Purchased this Kenmore built-in dishwasher Model [protected] March 2008 on sale for $ 368.00 (was $577). Installed the unit July 2008. Two years later, dishwasher stopped working July 2010...Paid $ 60 to discover that the motor was burnt out. Cost of repair with initial service call $ 325...88% of the cost which I paid for it. Sent a formal complaint to Dene Rogers, President and CEO, Sears Canada indicating that I expected that a dishwasher with the Sears Kenmore name of it should last more than two years (only one year warranty, of course). Never did get a response from this guy. Sent a copy of my letter to Frigidaire (who was the manufacturer)..no response from them either. (What's new) Contacted Sears Customer service twice before they responded. Told they would look into it. A month later, they offered me $ 100 towards the repair or the purchase of a new dishwasher. Needless to say, we declined the offer. Didn't want to buy another piece of junk from Sears. After dealing with Sears from over 50 years, we decided to terminate our business with them.

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Greg Sadowski
Vancouver, CA
Jun 14, 2011 4:16 pm EDT

I bought as the sales rep said Sears best Stainless Steel bbq, sale price was 799.00. I look after everything I purchase from my lawn mower, pressure washer etc. This bbq gets cleaned monthly and is always covered, I use it once per week and it is rusting like crazy, all the inside parts that are not s/s ie burner tubes have had to be replaced, yes I have waited 6-8 weeks everytime I need replacement parts. The unit is 4 years old, I will never buy from Sears again

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Sears vacuum cleaner from hell

Well, what a garbage I bought at Sears? Where should I begin? I cannot believe the morose attitude I got from Sears customer service. I bought Bissell Upright vacuum cleaner and it was fixed twice. Twice it hasn't picked up the dirt, and twice the handle on the back was falling off. The first time I brought that vacuum cleaner, the store manager refused to send out for repair, even tough I had bought a protection agreement for one year, The store manager (electronic department)told me me that I abused vacuum cleaner. Anyone care to tell me how? Sexually, perhaps? It took me to contact Better Business Bureau, and they forwarded my complaint to Hoffman Estates Sears corporation. Finally, the manager from Sears corporation ordered manager from my local Sears store at Chicago, to give me new Vacuum Cleaner of the same brand. This garbage also got broken within a year. I only vacuum twice a week, my two-bedroom apartment. Again, vacuum Cleaner got broken, the same machine doesn't pick up dirt, and handle at the back falls off. Brought machine back to Sears on Sept, 3rd, 2010. I called back on 14 of September, got answer that my Vacuum Cleaner was fixed and back at the store. When I came there on Sunday, to my shock I found out that the machine is not there. Manager has no clue who answered that machine is back at the store, even tough the answer came from 1800 number of Repair Sears services. Finally, got my Vacuum cleaner back on 9/14/10. Vacuumed my apartment on 9/15. Guess what? Cleaner worked fine, except, when I tried to clean machine, the dirt canister wouldn't open. because gray funnel is either broken or doesn't belong to this cleaner. On 9/16/2010 brought my cleaner back to the store. Manager accused me that I used it for commercial use, like cleaning up flood. Where would that be at Katrina's flooding last year? Anyway, Customer service sent it back for repair with Recall message, meaning that the vacuum cleaner should be given to me as a new machine. I don't know, i will have to wait another 3 weeks to get it back. I demand new machine or gift certificate for a new machine. Fix it correctly, For Goodness' sake!

Now, I have a huge headache! Where is my Tylenol?

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mia2
Chicago, US
Sep 25, 2010 10:40 am EDT
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The store manager at Sears at 1900 West Lawrence is aware of this story
phone number for this Sears additional two [protected] and [protected]

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mia2
Chicago, US
Sep 25, 2010 10:37 am EDT
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yes, I sent second e-mail with "(Mia)-Follow up on the complain re: Bissell Upright vacuum Cleaner" as a subject.

mia2
mia2
Chicago, US
Sep 25, 2010 10:28 am EDT
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Hello Scott!
I am the real owner of this vacuum Cleaner. I sent an e-mail to searscares@searshc.com with "Follow up on the complain re: Bissell Upright vacuum Cleaner". I sent it on Date: Sat, 25 Sep 2010 10:27:29 -0500. I will not reveal my real name here or provide further details. Please check e-mails. basically, here is what I sent you e-mail about.
I found your response on Complaints Board. Now, the problem with my Vacuum Cleaner is escalating..
here's the complete information:
I have been unable to resolve a callous attitude and a problem that was created by Sears Repair Service. I have contacted Better Business Bureau, case and Sears Corporate complaint. Please find below the nature of my complaint and several options for resolution. I do certainly hope that you will help me to resolve this problem. I need vacuum cleaner asap because the apartment place where I live have constant housing inspections.

Location complaint: Sears Repair Center
2063 George Street
Melrose Park, IL 60160
[protected]; [protected]

Sears
1900 West Lawrence Ave, Chicago, IL 60640
[protected]

Consumer's Original Complaint :
Bissell Upright vacuum Cleaner. Model 2143950; Serial [protected]. Bought this machine at Sears store at 1900 W. Lawrence Avenue in Chicago in 2007. Purchased Master Protection Agreement for this item every year. expiration date: 03/19/2011.Product is faulty was under repair during 9/08. Then September 2010. vacuum wouldn't suction and handle at the back was loose. Brought for repair to 1900 West Lawrence Sears, Chicago store on 9/3/2010, the vacuum cleaner was shipped for repair to Sears Repair center at 2063 George Street, Melrose, IL 60160. Was shipped back to Sears at 1900 W. Lawrence, Chicago on 9/14/2010. Picked it up the same evening. 9/15/10 vacuumed my 2-bedroom apartment, and then tried to empty dirt canister, which couldn't be open because gray funnel (inner Cyclone) part of in the upper track collapsed and blocked dirt canister from opening.

On 9/16/10, brought machine back to Sears at 1900 W. Lawrence, spoke to a Manager, Dean Prjansky. He somehow was able to release dirt canister, and when he did, Grey Funnel (inner Cyclone), not sure of the name of the part, fall off. The louvers located in the upper portion of inner cyclone were loose, sliding them straight down on the top of the inner cyclone couldn't be possible because they were not holding. So, 9/16/10, vacuum Cleaner was sent for a second time this year, 2010 for repair at the Sears Repair shop from 1900 W. Lawrence Chicago to 2963 George Street, Melrose park Repair center.

I received call on 9/24/2010 from Sears at 1900 W. Lawrence in Chicago that according to Sears Repair center at Melrose park, IL that I have abused or misused vacuum Cleaner that they found "Dry Wall" particles inside of it? The status of my Vacuum Cleaner is "Waiting for Approval", so thy can charge me $208.00 to repair it, while disregarding my Master protection Agreement. To your attention please-This is OUTRAGEOUS LIE! I use " Nature's Choice Carpet and Room Deodorizer powder, which, I gently sprinkle in moderate portion on carpet, wait 15 minutes, and then vacuum. So, the particles they found was not a dry wall but a carpet deodorizer powder. I also use Arm and Hammer brand, both are legitimate products designed to make carpet fresh. Vacuum cleaner should not be breaking because of that, What does the gray funnel collapse has to do with carpet deodorizing powder? I have 2-bedroom apartment, and I vacuum once, sometimes, twice per week. They are taking advantage of ill Senior Citizens. They don't want to do their job, so they come up with outrageous excuses just to sack up the last money person got on Social Security fixed income.

Please note that I asked to get new machine or get gift certificate and I was told that it is up to Sears repair shop to determine the right course of action. They gave me 2 phone numbers, I keep calling to Sears Repair shop, Melrose, IL, and I get busy signal. besides, it is a long distance from call, I cannot afford calling there. [protected], and [protected]
I also called to sears corporate to allege complaints, all befallen on a deaf ear. They say they got my complain, but nothing is happening.

Consumer's Desired Resolution:
I want Sears stop bullying its loyal customers. I want Sears to look at my complaint justly and respond in a efficient, timely manner. Solution 1 an the best: Refund money or give me a gift certificate, so I can buy new one.2. Repair it well, and make supervisor check their work. So, that I will no keep sending it back for repairs at start WWIII with Sears Repair center. I want to speak to a Sears Regional manager. [protected] is my phone number.
Please call me, so I can provide you with my address, which I do not post over e-mail.
Please note that I have filed similar report with Better Business Bureau and Sears corporate.
ONCE AGAIN THE DETAILS OF THE CASE INCLUDING CASE NUMBERS, INCLUDING MY TELEPHONE NUMBER ALL IN E-MAIL.

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4:46 pm EDT
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Sears poor/unprofessional at home job quote

Sears representative said Sears would not do a " piece meal" and would not do my home vinyl installation just as I shook his hand in meeting after being at my residence for four or five minutes and showing up one and a half hours early for the appointment. He then said he would do it for $5000 even before he done any measurements. He then done some measurements, sat in his private, unmarked vehicle/van for awhile and told me later he could do it for over $11000. I told him I could not do that especially for $6000 more than his first quote and he said "I know you dont think Sears is Bogus or you wouldnt have asked me to come all the way from Pensacola" . I didnt ask him to come from Pensacola and I told him I used to think Sears was Bogus and he then got very very enraged calling me names and pointing fingers as he began to leave telling me he was Sears and they paid his bills. I had already told him Im glad he gave me an estimate but I cant pay over $11000 to do it. He got mad when I told him I already had a lower quote and I usually do 3 or 4 quotes at least. He asked me first about my other previous quote. I had to tell him to leave he was so unprofessional and enraged about something I must have said.

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beware buyers
beware buyers
pensacola, US
Jan 15, 2011 11:12 am EST

i am Speaking both as a concerned person and an ex-employee of sears floor installations crew member . my name is eric jackson, a former employee of brad cook . i worked with brad for about 4 months before i couldn't take working with such a poor insatller . i believe every coustomer no matter their race or origin should be trated fair. i have seen excellent work from brad no doubt . i have also seen poor work as well . for instance we layed a floor in a condo that was flawless and the man appreciated the fine work . when done he offered us a stay in the condo the only thing we had to pay was cleaning fees . in another instance we did a family's house in mobile alabama the house wasn't as spectator as the condo but it was still this family's home. not such a great job there . brad used words like the n word the whole time we were there . i was so offended i stopped talking to him for a while . i have see brad cook steal from customers garage and also break things and cover it up as if he did nothing at all. he can be a great installer but you have to watch him to get a good job out of him .

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Sears damaged property

I ordered a fridge from sears. The day it was to be delivered it was severe weather and they never called or showed. I could understand them not wanting to deliever in the weather, but they never called to reschedule. I had to leave town the next day and tried calling them to see when they would reschedule. I never got a hold of an actual person and kept calling. I finally got a hold of someone two days later and they said oh we rescheduled for tomorrow you need to be there or we will have to charge you a restocking fee and another delievery charge if you are not there. I had to come back to town to wait for them.
My house is being remodeled and I told them be careful with the cabinets they have just been refinished but the counters were going to be replaced. Well low and behold they gouged the cabinets in several different places on the fronts where they can not be hidden. Some of the scratches are 8" long and very deep! I went into a local store and the lady was SOOOO rude and said I cant help you. I had to return that fridge because it didn't work out for us and ordered another one. They were supposed to be picked up and delievered on the same day, well they came and picked mine up, , , , didn't bring the new one.
In process of removing old fridge they ripped the metal in my new front door and ripped the arm to hold it open off. When they couldnt fix it they took their hammers and just kept beating the door.
I received a call about delievering the other fridge and they said it would be another week! I said that would not do and the lady asked if I had children. I said what does that matter? She said "If you don't have children then you don't need it." Wow!
I had filled a repairs claim wiht Sears and they said the payment for repairs would be here in about 2 weeks, , , , , , , now 4 months later where is my repair charges and why is my stuff still destroyed? Never will I walk into a Sears again and let EVERYONE know about what they did. I am not one to wish bad on others but I hope Sears horrible service leads to them crumbling in this economy. They do not care for their customers so why should we care for them?

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Sears grill cover

September 11, 2010

To Whom It May Concern,

I purchased a grill cover and after I received my new grill I noticed it did not come close to fitting.The grill cover was two times the size of my grill.
I returned the grill cover to Sears. I was told I could not get my money back because I did not charge the purchase or have a receipt.
The grill cover was on sale and the sticker price was on the grill cover package. The grill cover fits into a clear package bag with three snaps.

The price was clear they just were trying to show their authorty. I really do not know. I come into the store every day and walk at the mall. I occasionally buy things from Sears. You better believe I will never purchase a thing from Sears in the future unless this problem is fixed.
I looked through all my reciepts and I can not find the reciept for the grill cover it was only $12.00 dollars. I left the grill cover at the store and I told them that I had no use for it. They did not say a word they could care less.

I talked to the store manager, I did not get her name but she did nothing to keep my business. Do your managers have any training at all in customer relations. All she did was follow the store rules with no concern to repeat business.
I never complain without asking for a resolution just give me a credit for $12.00.

Sincerely,
Willis D. Barlow Jr.

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Sears worst services

We are customers at Sears a long time and whenever we order online there have been problems with products and delivery which is never exactly on the date they said. Worst of all is that when the call has the customer service they can never answer questions, so we were transferred to the national customer service and they either do not know so I try to explain that their work is to help me and she hangs up. .."###"... Beautiful service ...This company is ###, they are so big that customers are treated like ###. I buy an elliptical machine for $ 400 + tax + shipping $ 60 they told me that delivery is for September 11 2010 and when I call for national service they told me that the article has not been assigned to a truck yet. WTF I pay $ 60 shipping, I spend my day waiting at home. In this moment I am waiting for 45 minutes on the phone with the shipping department and I did not talk to anyone since. This company should be ashamed ! Sears is over for us. Nothing good to say about them

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leapinglily
Saint Catharines, CA
Dec 23, 2011 1:27 am EST
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Do what I am planning on doing. Do not buy from Sears ever again. Show your displeasure tell every person you know how bad the service is and boycott this sorry excuse of a business.

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8:12 pm EDT
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Sears this is why sears is dying

Took my truck in to have 2 tires replaced. I was informed it would be ready in 1 hour, that was fine. Returned in 1 hour to find truck still in the place I had parked. Went into the waiting area. Was able to see they work area and 10 minutes later a mechanic bought the truck in and placed it on a lift then left for 10 minutes. He returned and removed the tires from the truck and took the to the changer and left again. 5 minutes later returned with another car and started to do an oil change. A few minutes later the dept. manager saw me and had the so called mechanic start back on the tires. This took an additional 25 minutes. As a consolation prize they gave me a whopping 5 dollars off my next purchase at sears [but I have to spend more then 25 dollars] because it took them more time then they said it would take. This kind of work ethic is why Sears will not be around much longer. It is not just this department but throughout the entire store.

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Sears craftsman chipper/shredder

sirs,

i took my chipper/shredder in to the sears service department because it would not start on 7/27/10. it had been used off and on in the last year. i ran it for 2-3 hrs the week before i called sears.

the model # [protected] serial #11471 the person that waited on me told me it would be ready on 8/6/10. on 8/5/10 sears called and said they needed to sent it to cincinnati to be looked at.

the following week sears called and said it needed a new $400.00 engine. i told them to sent it back and i would pick it up. i didn't pay $400.00 for the whole machine when i bought it new.

no one could give me a reason for a new engine. when i picked it up from sears i took it to a briggs and stratton dealer and service person in indianapolis. he started it right up and said there was

nothing wrong with the engine but it did need to be tuned and cleaned. it cost me $39.00. sears charged me $29.95 and still could not give a reason for the engine replacement, in other words i

paid for no service and i'm not sure they even looked at it. i got a copy of the original order, a pink sheet that said do not repair, and a packet of fuel stabilizer.

unit #8090

service order #[protected]

sorry but i have always bought sears items but now i don't want to use your service department again.

sharon strecker
10635 chesapeake dr. north
indianapolis, ind 46236

e-mail: [protected]@sbcglobal.net

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Sears very very poor service

I was scheduled to have a service between the hours of 1-5pm. around 3pm a technician called me and said that he will be the technician for the dryer and that there will be a seperate technician for the washer. He asked that I need to make sure there is a payment left since on his note it says that he needs to collect payment. I told him that when I scheduled my service I gave them my credit card for both my washer and dryer and that it's already showing on my statement online that my card has been charged. I then called sears 18004home and they said that it is a mistake thier should only be one technician for both and that I already paid. They called the technician and cancelled one technician. It was already 4pm and technician has still not called. I called and they said that they will come and just running late. I called about three times after that and they were saying the same thing. Until 9pm and they said that they can't reach the technician anymore so I have to call back again. I called the next day and they are showing that I was re-schedule in two weeks. VERY BAD SERVICE!

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Sears post office lost returned order

I ordered a lawnmower starter, from SEARS, in Tyler, Tx. Amount $200.00. They sent it, but the attachment holes were off, to where I could not install it. I returned it to the order house, in Dallas, Tx, via the post office in Jacksonville, Tx, through Tyler Tx. to Dallas Tx. I sent it Prioty mail, which cost, $8.00. Now, sending it that way, by Prioty mail, I didnt think about saving the reciept, which I should have. The order house, in Dallas, said they never got the starter back. The post office in Jacksonville, said they could not do a thing about getting my money back, without a reciept. If thats the case, everyone that looses their reciept, they loose their merchandice. I would say they have a pretty good scheme going on at the post offices, they just set back and wait, until you come back without your reciept.. Since they are the ones who lost it, aren't they responsible for it? That is too much money lost, to be taken so lightly. Hope this helps somebody else, and breaks this ring of thieves, who are loading our packages.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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