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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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5:47 pm EDT
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Sears Burners still 'on' when switched 'off'.

The switches on my Sears 'Kenmore' Cooktop (C970-400392) are faulty. Some burners remain 'on' even though they have been switched 'off'. The cook top is three years old but this sort of fault is a fire hazard. I have to turn off the breaker switch when not in use.

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7:22 am EDT
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Sears delivery failure

I went to Sears to find a refrigerator that they had in stock. I informed the salesman my concern for a specific delivery date. He assured me that he had verified the item was in stock and the delivery date was fine. The evening before the delivery date, I received an automated machine that called me to tell me the delivery window would be between 2:15 and 4:15 the following day.

I arrived at the delivery location around 2PM. When no truck showed up by 4:45, I called Sears’ delivery call center. I was told the driver would call me shortly to let me know what the new estimated arrival time will be. At 5:15, I called again to find out when I would be getting that phone call from the driver. I was told that the dispatcher would call me within 15 minutes.

Thirty minutes later (5:45), I called the service center again, and asked to talk to a manager. I was put on hold for over five minutes. The service person came back on the line to tell me the manager was on the line and he would transfer me. Five minutes of being on hold again, the phone call was disconnected. Shortly after 6PM, I called again and asked for a manager. I was immediately hung up on. I called back right away. I was put on an indefinite hold (17 minutes).

At 6:30, I called again. I asked the service person to not put me on hold. They said they understood my concern. Nonetheless, they put me on hold. Five minutes later, I was still on hold.

I called back at 6:42, talked to another service person. That person agreed to not put me on hold for more than five minutes. They came back on the call two minutes later and asked for a couple more minutes. I agreed. Four minutes later, they came back on the phone and informed me the following: The truck was heading back to the warehouse (about five minutes from the warehouse) to move the item to another truck and they would be heading to the delivery location in about 30 minutes. I was to expect the truck between 7:30 and 7:45.

At 8PM, I called back again. At that call, I was told the item was not being delivered until some unknown future date. The warehouse was closed and nobody was there to talk to. The Sears person I was speaking to would not make any promises to me of any kind of future date.

I should point out, that at no time, was I ever called by anyone beyond the first automated call the evening before. All promised calls never occurred. No delivery promises were fulfilled.

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jared002
, PH
Dec 24, 2012 11:35 am EST

this is jared, one of seasrs call centers aganet, im so concerned on what i've read, i know how fustrating this is fot the customer, but unfotunate things happen and we cannot avoid that, but i understand the customers situation and that is not just something, we (sears associates) should make a move on this kind of concerns, or if not we, maybe the higher people, well i'm not saying that we're not doing anything about this kind of concerns, i know that we are making a move, however as a part of sears call center, and basing on my expperience, i've encountered a lot of concerns like this, and its also fustrating for us, and we are doing everything to solve our customer's problem, and we apologize if there are some associates that are rude to some customers...

i'm looking forward for this case to be closed, i hope that no such thing would happen again.. once gain we really apologize for all of the inconvinience...

Thank You..
Jared
Sears Home Delivery Customer Care

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8:17 pm EDT
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Sears do not order from sears.com

Order from Sears.com is a joke !

Complaint Rating:

Company information:
Sears.com
Richmond, Virginia
United States

This chat tells it all:

Lan: hello

Lan: I ordered a GPS for my trip

Lan: 21 days passed

Lan: still don't get my order

Shania: Hi, my name is Shania, and it's my pleasure to assist you today as your Personal Shopper. May I have your name please?

Lan: my name is Lan

Shania: Good Afternoon. Thank you for choosing Sears.com.

Lan: can I cancel my order ?

Shania: I will be glad to assist you with the information regarding cancellation.

Shania: I am sorry to hear that you want to cancel the order.

Lan: yes, how come it takes them 21 days to fill the order ?

Shania: Lan may I have the order number?

Lan: [protected]

Lan: thank you

Shania: Thank you.

Shania: I am sorry to inform that I am not able to cancel the order, as it is the third party merchant item.

Shania: I request you to contact the vendor for information.

Lan: OMG, I ordered it from Sears.com

Lan: I don't even know "the OTHER vendor "

Shania: Yes you ordered it from sears, however it was sold by the vendor, for vendor information please check your order confirmation email.

Lan: I clicked the vendor information, it direct me to "Sears.com"

Lan: http://www.sears.com/shc/s/search_10153_12605?keyword=&sellerId=7882&autoRedirect=false&mktPlaceInd=FBM&popup=CONTACT&rioptype=SRS&sid=IExTransSearsOrderConf&eml=

Shania: I have not received a response yet. Would you like to continue chatting with me, Lan ?

Shania: I see takes us to the ElectroBrands page. ElectroBrandsis the vendor.

Lan: Well, how do I know that I ordered from the other vendor if it was from Sears.com ? you know the reason I have this order because your store name !

Shania: I understand your concern, please contact the vendor for cancellation. I wish to cancel the order however I am not authorized to do so. I am really very sorry.

Lan: I really am sorry too, next time put someone in your website, please have headline: WE HAVE NOTHING TO DO WITH YOU and signed: SEARS.COM

Shania: I understand how this situation would be frustrating for you...

Shania: I apologize for the trouble this has caused you.

Lan: not your fault that the Sears.com mixed up, no way in my email indicated any contact number for that store except the link to SEARS.COM, may I have their information ?

Shania: You can contact them at [protected].

Shania: Is there anything else I can assist you with today?

Lan: thank you for your time and Sears should know this is the last time I visit their site ! a customer for the last 20 years !

This is an email sent to me from Sears.com regard my order:

NOTE: signed by Imran Jooma
Senior Vice President, e-Commerce
[protected]@customerservice.sears.com

Dear Lan,

Thank you for placing your order with Sears! Your order confirmation number is [protected]. We are processing your order right now and will notify you as your items are ready.

Orders with multiple items may ship separately, in which case we will send you a ship confirmation as your item(s) leave the warehouse to keep you updated on the status of your order.

For the items you ordered for store pickup we will send you separate notification for each store location you are ordering from as your items are ready to be picked up.

If you have ordered item (s) that requires delivery, you will receive a separate notification when your items are going to be delivered.

Thank you again for shopping with us!

Sincerely,
Imran Jooma
Senior Vice President, e-Commerce
[protected]@customerservice.sears.com

Unbelievable !

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2:26 am EDT
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Sears very poor customer service

On September 3, I travelled for over an hour to purchase a tractor at the Cupey, Puerto Rico store. No one helped us to clarify doubts. When we finally decide to purchase the tractor the store's communication or online service was unavailable, we waited for a couple of hours to see if the system would return, without any luck. After 4 hours waiting at the store, they decided to reserve the item until Monday, September 5, since this was a holiday weekend (Labor Day). During our wait, we asked several times for the manager, who never showed up. We asked what was wrong with the system, the Store Rep said that the manager was trying to find out but he never came back with any information. So they reserved the tractor and took our personal information in order to contact us the next day, IF the system returned, and we were informed that there was a sale/promo during the Labor Day weekend, no interest for 12 months, and/or an additional 5% off the purchase. On Sunday, September 4, I called the store around noon (since they never called us) and they confirmed that the system was back online. So again, we asked a friend to lend us his pickup truck, filled the tank, paid all the tolls and after an hour we arrived to the Cupey Store. Everything was fine, until we were ready to make the payment...when the system was offline again. After about an hour of waiting (by the way the manager "left" to check what was going on with the system and did not returned), I decided to call the customer service number on the back of my sears card, there I spoke with Amanda and explained the whole ordeal we were going through for the past two days...which were: 1-The store reps were in a bad mood, we were told we either buy the item cash or leave because the system was offline. 2-The manager was always out of the store "checking" what happened to the system, and returned to answers our questions after hours, only to say he would go "again" to check what was wrong, but never came with an answer. At one point we tried to talk to him, but he was disrespectful, mean, and not in the mood to speak with us, or anyone else. 3- The system finally came back after 4pm on Sunday, we began our transaction and I requested the 12 month promo, the sales rep said it did not apply, therefore I requested the 5%, she also insisted it did not apply to our purchase, so I asked her to check, and the sales rep next to her said that the 5% did apply on purchases over $300. They began to argue in front of us because they "understood" different things. The rep finally called the store Manager Angel Bermudez, who never answered, so she contacted the manager's assistant Pedro Santiago, and he clarified that the 5% did apply. 4-During Labor Day weekend, there was only one employee working at the Delivery Area, although the store was full. 5-We couldn't take the tractor because NO ONE knew where the key was, after a while they just took the key off another tractor that was at the delivery area, waiting for someone else to pick it up.
I've been a client for over 20 years, and in that time I have never been through a situation like this. Unfortunately, the people that work at the Cupey Store, in Puerto Rico does not care if they make a sale or not, if the client is satisfied, they are not customer service oriented. In various occasions they told us to go home and come back later, they were not concerned that we live over an hour away from the store, no one bothered to call and let us know the system was back online, etc. etc. etc. I hope someone addresses this issue, because I am certain that this is not the first time this happens, I wasn't the only client not satisfied with the way we were treated, however, I doubt that anyone else will make a formal complaint. Please, feel free to contact me for more details.

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11:33 pm EDT
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Sears delivery and service

Executive complaint department:
I have been trying to file a complaint with Sears’s home delivery and service department now going on the better part of a month and a half. I had a warranty on a treadmill purchased through Sears back in 2005. When it finally came time that the treadmill needed to be replaced a service tech was sent out to my home three times. It was on the third time that the treadmill was finally deemed non replaceable. I was given store credit and went to purchase another model. I did so and was told I had to wait a week and a half for the delivery. The treadmill was delivered and was poorly set up. The frame was not tight and the belt was completely loose and the service men did not test the treadmill before leaving. So I went back to the store and had a 2 hour conversation with a sales rep that could not get a manager to respond and so the resolution was "we will send out another treadmill". They did send out another treadmill and yet again the same issue. The belt was off centered. So I have been calling and have spoken with Jason unit#24201 who advised me that my first complaint was not addressed yet from the first delivery. He was of no assistance and proceeded to hang up on us after refusing to escalate the call to a higher division. I then went into the North Attleboro MA store and spoke with the Store General Manager Judith Gaulin, who advised me that there was nothing that Sears could do for me and that they had done their due diligence by upholding their warranty. I explained that I could see this to be true if I was in fact a working treadmill that was delivered to me in place of the original one but it was not. So after leaving the store with zero satisfaction and no resolution I called and spoke with Mark unit# 82015 who attempted to call NordicTrack and he explained to me that when he identified himself he was disconnected. He then transferred me to Customer Solutions where is spoke with Milan unit#9911. She made attempts at resolving my issue but again was unable to come to a solution other than calling Nordic Track herself. I explained to her that I have already done this and am waiting for them to call me back to come and service the brand new treadmill. So at this point in time my complaint basically is how disgusted I am with the lack of customer service over the phone, in the store, and with the delivery and service departments. Sears sent me a broken product two times and refuses to take responsibility for this. I have spent 6 days over the course of a month and a half waiting for both a tech or home delivery person and countless hours on the phone with representatives to get a resolution. Today is September 10th and I am without a functional treadmill and have yet to get a resolution. I would like to be contacted immediately.

Below is the following time like with receipt information regarding service and delivery:

Sears # 0007670 on July 22, 2011 Tech ID: 0614487 Service order [protected] came to my house to service the old treadmill. A part was ordered. Nothing was done to the treadmill.

Sears came out again 2 weeks later to install the part. Was not given a receipt.

Sears# 0007670 on Aug 23, 2011 Tech ID# 0614487 Service order [protected] came to my home and realized after placing calls to other techs that the treadmill needed to be replaced.

On August 24, 2011 I went into the store with the credit and purchased a new treadmill. To be delivered to my house on 09/02/11.

On 09/02/2011 Sears home delivery came and delivered and assembled my new treadmill. They did no test the treadmill prior to leaving my home. After the left my house I went to run on it and realized the frame was not fastened correctly and the belt was completely off centered. I called back Sears immediately to have them send back the delivery men and they could not do that. They said they would send out the home delivery guys again the next day!

On 09/03/2011 Sears came back out. They looked at the belt and deemed the treadmill defective. They set up to have another treadmill delivered on 09/09/2011.

On 09/09/2011 Sears came at 5:20pm and took apart the week old broken treadmill and assembled the new treadmill. The same issue with the belt occurred. It was off centered. They clearly stated that they cannot fix the issue. And they left.
On 09/10/2001 I have spoken with Mark Unit# 82015, Jason Unit#24201, Milan Unit# 9911 given a reference # 730670 and have gotten no resolution.
I will never shop at Sears again. I have done everything in my power to ensure that none of my clients, friends or family shop here. I have told everyone and anyone about my experience with Sears. I have also filed a complaint with the BBB. The simple fact that I cannot get anyone to take ownership of the issue and come to a resolution baffles me. So today 09/10/2011 I still have a broken treadmill in my home.

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Update by treadmill2011
Jan 03, 2012 6:04 pm EST

make a complaint to the BBB like I did. Give a detailed account of what happened. Someone contacted me right away and started to work the case. Sears is a horrible company to purchase exercise equipment from. Calling their customer service line is a waste of time, but if you chose to so make sure you document the names of the representative you speak with, their employee numbers, and always ask to speak with a manager. According to the woman that called me back from the BBB department when you ask for a manager you are supposed to get one. Include all the names and id's in your BBB complaint. DO NOT Settle for a store credit as they tried to give me, get a check issued to you. I mean why would you want to shop back at their store. I was persistent and 2 months later and massive aggravation and time lost I got some sort of resolution, but I didn't let up and keep calling the representative from the BBB back about my complaint. They take the BBB complaints serious especially since there are so many negative ones out there. Good luck!

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searsagain
Pittsburgh, US
Jan 02, 2012 6:53 pm EST
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After being on the phone with sears for more than three days-I decided to contact general assembly directly. Sears disconnected my calls three times and I had to discuss my concerns with 6 different people in one day. Still-no help. I am very appalled by the customer services. Remember when Sears seemed to care. I think it is time to get give your service to other appliance and electronic stores who are trying to establish and retain a strong customer base. Where are the replies to all these Sear's customer complaints?

Message to General Assembly:a
I just wanted to contact you and inform you of the poor service I have received from your company. My first initial contact with your company was less than professional. For example, Sears scheduled installation for my elliptical machine Saturday, and the customer service representative stated "Well, we do not know if we can get a technician out there Saturday, and we do not know why Sears keeps scheduling for us." As well, general assembly contacted me and stated that a technician would be there Saturday between 12-3 pm. On Saturday, I began to become concerned @ 2:30pm- I called your customer service, and they reported that they would follow up--3:00pm-no call back. I called both sears and general assembly and both assured me that a technician was still coming Saturday. Your company called 3:40pm and reported that no one would be coming Saturday--Unbelievable, I thought--no explanation. Your company called and said that I could reschedule for Monday-I did and Sears suggested that it would be early morning. Well, it is Monday, your company is closed and still no assembly. I called Sears and they were shocked.

I have never received such poor customer service in addition to unreliable service such as this. I just thought you may be concerned with the way in which your company is providing customer service. I paid $200.00 and I have no elliptical machine assembled. Sears reported that this is the only company that assembles the Nordic track and I am at a loss. Actually, at this point --I am afraid to allow a company that works in this manner in my home--it almost seems that this is a fraudulent company.

I look forward to hearing from you.

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10:58 am EDT
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Sears shipvantage online scam

If you sign up for Sears Kmart unlimited free standard shipping; they promise you 30 days of free trial.

However I just received an email today that luckily I just read from Sears
stating that "Your ShipVantage Membership will Auto Renew in 15 days"'. Luckily I read
the body of the email where at the end it says if you want to cancel ShipVantage you have to do it
at least 5 days before your shipvantage renewal date. Just another Sears Kmart scam;
they promise you 30 days but in reality you only have 25 days to cancel. They design their processes so they can take advantage of customers.

Of course when you signed up for shipvantage they failed to inform you and clearly disclose that you had to cancel within 25 days; they only tell you later buried in the body of an email and hope you will not notice.

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3:42 am EDT
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Sears air conditioning repair

I have a Sears HVAC unit that is covered under a Master Protection Agreement. It has been broke now for over a month after 5 visits and numerous cancellations from SEARS technicians. I would not recommend a SEARS warranty or their home repair services to anyone. They have dropped the ball by not showing up on designated days or times, not shipping a motor that was promised, and not even being able to find my account sometimes when I call. For a company that has been around for a very long time, they certainly have not perfected the system of customer service or repairs! I will never make a major purchase from SEARS again!

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Concernofwarranty
Roosevelt, US
Dec 05, 2011 6:31 am EST

Hello I am not someone to complain but I am curious on how this situation planned out. I am for one a good customer of sears and long customer. My issue I have with sears is warranty company is I bought a telephone at sears and it broke 7 month later, I had a warranty with sears the send me to an outside company for there warranty service. The lady on the phone told me to send it U.P.S. with there prepaid stamp. I did what I was told. I send it UPS and then the package never reach the company, They said they would check on the package through UPS they said that UPS have received it but they never received. They had insurance on the phone for more than what it cost. But they did not give me my check back until 6 month after I send it. I had to wait until they file a claim and that ups send them they claim for the phone. Sad part about it was I did not have a working phone in the kitchen for a few month. I decided not to buy another phone from Sears again because of this problem. I feel if their was a problem with shipping it was not my fault and They should contact the customer to confirm the shipment was sent, if problem had was detected they should have know before the 6 month. I just bought a snow blower from sears with in home warranty. I hope this will not happen to me again.

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11:36 pm EDT
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Sears unfulfillment of paid for product

I ordered 2 Sylvania 7in mini tablets from Sears/Kmart on Sunday 08/28/11. I requested 2 day shipping. I received the package today Wednesday 08/31/11 from UPS. I opened the box and saw only 1 tablet in it. I immediately called Sears/Kmart at [protected] and spoke with one service rep after 20 minutes of holding advised that a claim number would have to be submitted to UPS to investigate the problem further. The rep went on to ask if the box hand been broken stepped on, etc. I advised the rep the box HAD NOT OBVIOUSLY been tampered with. The rep went on to advise that they would have to investigate with UPS further and provided me with a UPS tracking number EVEN after I advise them it didn't look like the courier service had anything to do with Sears/Kmart fulfilling the product. After a few rounds I was transferred to a case manager by the name of Christine who not only was rude on the phone but after awhile hung up the phone after I had been waiting for over 30 mins for her to investigate with whomever our missing product. I called back and spoke with another case manager by the name of Renisha whom advised that she would check who gave us the whole spill of a 5-7 wait time before we could receive our money back or the even another product. Needless to say I will NEVER order anything else through Sears nor Kmart because their protocol & their customer service is piss poor and I will be glad when they go out of business!

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Sears cannot reach by phone for 2 weeks

I have a Sears recliner that the handle to make it recline has broken off. I went to the Sears store and was given a phone number to call and ask for the furniture medic. I was able to finally speak with a person and she said she would have the medic call me back the following day. That was 2 weeks ago. I have been trying since to reach Sears by phone but have not been able to. I need to know if this handle can be fixed and where and how to do that.

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Sears sears agent order the wrong item

I am sending this email in regards to Order # [protected]. The reason I would like to return this item is because this item isn’t the item I purchased. Per another Sears’s representative, it is my understanding that an error was made by the Sears representative (Andy). I went to Sears to purchase a DVD/VHS recorder. Andy informed me that the store no longer had the item I wanted, but he could order it for me online. When I received the package, I was surprised to find that that the item I received did not match the item I originally wanted to purchase. In order to resolve this I have made several attempts: I tried to return the package to Sears Department store. I talked to several case management representatives (Maria Brown, April, Zack, Robin, to name a few). However, the issue has not been resolved nor have I a received a return slip (postal paid slip) or credit card adjustment. Per Sears electronic store I was told that since this package was an on line purchase, I needed to return it via the on-line return address. But how is this possible when there was no return receipt in the package? I feel that because there was no return receipt within the package and the lack of attention I’m receiving, I’m being force to keep a purchase I didn’t order. Therefore, this should require immediate attention, because I feel that I shouldn’t be forced to pay for something I didn’t order. Please explain why I have not received an honest attempt from a Sears representative to fix this error. Please reply back to this email with your response, ASAP.

Sincerely, Rita Kimbrough

Rita Kimbrough
Operations Representative
Legal Paper Processing
1 HSBC Center, 12th Floor
Buffalo, NY 14203
Ph# [protected]
Fax# [protected]
Rita.S.[protected]@us.hsbc.com

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Sears cannot buy the product

Sears current flyer advertises sale on Levolor shades, received with my newspaper yesterday. Flyer is also viewable on-line on the Sears website, with info that product is not available on-line, must 'see the store'. I called the phone number on the flyer, and was informed that no service is available to my postal code (?), so was transferred to catalogue sales, who said they couldn't help me without a 'number starting with 'R' (catalogue no?)'. The in-store clerk told me that Sears doesn't carry shades in the store, must go to catalogue sales, where the clerk couldn't find the flyer and told me to go home and get the number and call back...same 'R' number referred to above that isn't printed on the flyer! Bottom line: TOTAL CONFUSION AT SEARS. I will be ordering my shade on-line from a competent web-store, probably at a better price, certainly 200% easier. SEARS SUCKS!

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Sears customer service

To whom it may concern:
Today, 8/25/11, I went and pick up my new gas grill (Kenmore 16107) that I had also bought a 3 year warranty on. The customer service men had load it up into my truck and strap the grill down in my truck. At first they were discussing whether to lay it down or stand it up. Well needless to say, the grill blow out of my truck on the interstate, luckly no one got hurt, but I was one upset customer. I went back to SEARS and explain what happen, and the night manager said they are not responsible for what happen to my grill and to come back tomorrow morning to talk to the manager that works in the grill department. They said she would decide if I would get a new grill or my money back. Personally, I wanted a new grill. I feel it was there fault for not making sure I left with a secure grill..because all in all the customer is right and you want your customer to go home with their product not harm. Am I corrected?
I have spent a lot of money in SEARS over the years, and have never had this bad of customer services before.
Thank you for your time!

Sincerely,
Stacie Filbert

Feel free to e-mail back [protected]@yahoo.com

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Garry Lee Ballard
Weslaco, US
Dec 11, 2010 10:22 pm EST

On the evening of the 10th of december 2017 I was looking at the Gas Grills in SEARS at the tool department and noticed a "Close Out" price tag on one of the floor models for $104.00 with the normal Price of $346.00. I took the tag to the check Out to pay for it and then the clerk told me she had to talk to the Manager. He (JEFF) came over to me and said that He can't sell it to me for that price and that He made a mistake and left it on the Grill. I then told him that if it was advertised at this price, he was obligated to sell it to me at that price. He then said "I Don't have to sell it to you for that price and I'm not going to but I will give you 5% off." I told him that that was not an acceptable offer and wanted him to Honor the price on the Price Tag. He just refused.
This is not how you win customers.
We were going to purchase other items, but put them back for concerns that the other Sale Prices would not be honored either.
I feel He should have Honored the Price Tag that he himself admitted leaving on the Grill.
This is the type of misleading advertising that will keep me and all of my Family, out of SEARS.
I currently carry a DISCOVER card and am good standing and have been for decades.
I do not know how long I will keep this card either after this insident.
Garry Ballard [protected]

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no_really?
Middleton, US
Jul 06, 2013 9:07 pm EDT

You sound ridiculous. The salesmen obliviously made a mistake and probably would have lost his job if he sold it to you. It makes no difference to anyone or anything if you don't shop there again so don't feel good about yourself.

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Sears bags do not fit and keep breaking

I have been buying Sears Kenmore vacuum cleaners since 1989 because I love how long they have lasted and how great they work...but...within the past 10 years they have been going way down hill in quality. The most recent 4 yes 4 vacuums I have purchase have been terrible! I cannot even beging to type all of the problems I have had with them. The canister is soooooo small on my newest one! The bag they give me for it doesn't fit and the plastic scales on the lid keep puncturing hole it them. They get half full and the have to replace them! Some only get about 1/16 full before i notice a hole and have to throw it away! Sears, please start making a bag that fits. I have many Sears appliances but I really do not want to purchase anything else from Sears anymore.

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rarichardsjr
Chestertown, US
Apr 02, 2014 3:23 pm EDT

We recently purchased a sears cannister vacuum cleaner and much to our surprise the bag was punctured by the lid spewing dirt all over the inside. Good thing there is a filter protecting the motor. Otherwise it is an excellent vacuum cleaner and we really like it. The full bag indicator could be part of the problem as it does not seem functional at all. Is there a plastic shield needed for the lid so it does not puncture the bags? We are caregivers for a 92 year old patient so she is the one who purchased the machine. Hope to get this resolved soon.

[protected] Roger Chestertown, NY rarichardsjr@hotmail.com

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Sears stay away

Ever deal with a big corporation that shuttles you from department to department and everyone is really nice, but nothing gets done about your problem and finally after a few weeks and some hours online and/or on the phone you simply get tired and start adding up how much of your time is wasted? I am realizing that Sears is one of those companies (also AT&T but that’s another story). I bought a set of mattresses at Sears in December and my husband and I both tried them out in the store. He was out of town for 6 weeks unexpectedly and when we were finally able to try them at home, they sagged badly, even though they did not sag in the store.

We were waking up really achy! We are average or under-average weight. I called the store several times-no answer. So I emailed customer service and got a nice response and eventually (over several days) they told me someone would contact me. Never happened so I email back and they give me a number to call (this is after a week) and so I call and they want to give me a new mattress and I say, no, I am not willing to try another one like this after this one performs so badly.

I would like store credit. But of course they can’t help and I call the store and they finally answer and say they will call back but no, they don’t ever call back and in the meantime we are sore and achy and trying to figure out what to do– I called today and asked for contact info for the regional manager and they say they don’t have that. So everyone is friendly, but nothing is happening and now I have to buy more mattresses and I’ve just lost almost $800. on these. I will never buy anything at Sears again.

I’m done. Seriously. And though I used to tell folks to shop there for appliances, now I say, don’t do it! Find a place with good customer service. Stay away from Sears!

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Sears they lost my vacuum cleaner

On June 21st. 2011 I took me sears kenmore vacuum cleaner into the store in Marshfield, WI to be fixed. The beater bar protectors on the bottom had all broken of the protection plate. I have paid for extended warranty's! So they said they would send it in under warranty and there would be no charge. They would send it out to the repair shop by UPS. OK So two weeks later I called the Sears store and asked if it was back yet. They said no they haven't heard anything about it. A week later I went to the store and still no vacuum cleaner. So I asked for a number I could call to get information about the repair and find out whar the hold up was. I called and all they said is there is no update about the vacuum cleaner. I said what does that mean, and she said she would have a repair man call me back. Which never happened. So I got on the telephone and called a number I found in the phone book and they said there has been no repair done because they can't find my vacuum cleaner. So I waited another day and called the Sears store in Marshfield again and told them what they had told me about not even having my vacuum cleaner. Up until now no one even has looked for it or been concerned that it was missing. Well now, they say it is lost and the UPS man lost it, so now they have begun looking for it. I am so mad by now that I find a number [protected] for the corporate heads and call them relating my story. There concern was how I got there number, not my vacuum cleaner! Finally they say they will look into it and get back to me. They also gave me a number to a Kierra [protected] ex.35. I call the number back and the person who answers says you cannot get that person here at this number and hangs up on me! WOW Now what to do. I call Sears in Marshfield, WI again and they say it is lost for sure! The next day Keirra from Corporate calls back and says they will give me a new vacuum cleaner. She will have to call back the next day to confirmit. Well, she calls back and says they found the vacuum cleaner and it will be fixed and sent back to the Marshfield WI store by today August 22, 2011. I can go pick it up. Needless ro say, I went to pick it up and it wasn't there! Sears in Marshfield, WI called corporate office and was told it hasn't even been looked at or fixed yet. They told me not to come back until they call me now. So I called the Sears Corporate and offices, and guess what? No one can come to the telephone they are all to busy. So I left a message for them to call me back, and it's 5:25 pm cst and no call back yet. Both Kierra and another lady named Tina had called me on the weekend and said my vacuum would be fixed and back to the Sears store in Marshfield, WI for pickup today August 22, 2011. It has been two months dealing with Sears and nothing is resolved yet and it doesn't look like it will come to an end any time soon. This is the worst customer service I have ever dealt with and I will never buy another thing form them! Buyers Beware don't put your self in my place and go through this, buy from any other retailer. Two Months to fix a Vacuum Cleaner and they haven't even LOOKED AT IT YET! I f anyone has any suggestions on how to resolve this, please post them ! Thank You Susan Carolfi

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Sears - touch buttons falling off dishwasher

Item Description: Dishwasher | Brand Name: Kenmore Elite | Model Number: 665.13104K902 | Serial Number: FY4502079 | Sears Stock Number: 13104K | Where Purchased: Pleasanton, CA | Date Purchased: November 27, 2009 | Comments: The touch buttons of the dishwasher started to come out within a year of use. I thought it was issue with just one button, so I...

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Sears clothes get stuck - poor service

In July of 2009 we purchased this dryer. Less than a month after purchasing we had a clunking noise. Service guy came out and found snaps from my sons onsies - never again did I put the onsies in there. In July of 2010 the heat stopped working. Some repair guy came out and opened it up and who knows what he did as he did not explain ... but the dryer then worked. When the repair guy was at our home we mentioned that clothing and various items get caught in the front part of the dryer - he explained this was common and he would order a part to correct it. He indicated he would call us and return to install the part. The repair guy never returned. Warranty ended and we gave up. 1 year later - We rec'ved a call from a Sears warranty person about another appliance and we unloaded our dissatisfaction on him. He indicated that he could see the part was ordered and gave us a number to follow up. We left a message at that number and heard nothing. We tried calling Sears and after 10 numbers we reached someone who heard our story and apologized and made an appointment time for a service guy to come out. The next day we received a call from a woman from Sears who immediately escalated the conversation and starting yelling at me. It was so bizarre. There was no hello, how are you. We need to discuss this situation. It was an instant attack. I told her it was my understanding the situation was resolved. After listening to her verbal attack I insisted on hearing from her supervisor and have yet to hear again from Sears. What a disappointment. Who pays $1000 for an appliance expecting it to last 10 years only to find out it is a piece of crap that eats clothes and the company that sells it could care less.

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Allan Evans
Etobicoke (Toronto), CA
Oct 25, 2013 9:02 am EDT

I had reversed door - to open from left not right - & the striker did not hit the rim correctly. The technician who responded to the service call insisted this was a chargeable call as I had reversed the door. (When reversing the door, you can only fit the screws in the pre-drilled holes. Assuming the holes are in the right place it should hang properly, unless there is any additional adjustment that is not apparent from the instructons). As 'reversing a door' is a capability built into the design of the unit, and since the instruction booklet describes how to do this, there is no reason why - once carried out -, if not working correctly this should not be a service (ie non-chargeable) call.

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MkStItCh
West Seneca, US
Oct 29, 2013 1:47 pm EDT

If sounds like you had someone come out and CHANGE the way the door on your dryer opens. Why would they do it for free. Does your warranty say that they will make service calls to adjust things for you?
Going with your logic, They should also be willing to come out and change your laundry for you because it is simple to do according to the instructions...

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Sears horrible customer service and horrible operations

When is Sears going to go bankrupt again?

Stock is already tanking

Their "blue ribbon" customer service is a joke

Their systems don't work and their customer service is abismal

Their processes are slow and inadequate

Competitors like Best Buy and Walmart have a grand time competing against Sears and its inept management

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Update by johnjustice
Sep 01, 2011 1:58 pm EDT

Today Sears' stock (Sears / Kmart) SHLD closed at $59.89.

Update by johnjustice
Sep 01, 2011 1:41 pm EDT

http://www.esquire.com/features/portfolio/department-store-stocks-0911

Update by johnjustice
Sep 01, 2011 1:39 pm EDT

Just found this; I guess I am not alone in my thoughts about Sears management. I feel sorry for the cool Sears / Kmart employees that I talked to.

http://seekingalpha.com/article/290764-a-harsh-prediction-for-sears-holdings?source=yahoo

Update by johnjustice
Aug 29, 2011 5:54 pm EDT

For more about Berkowitz's Fairholme Funds http://www.streetinsider.com/Hedge+Funds/Paulson%2C+Berkowitz+Share+in+BofA+%28BAC%29+Pain/6737778.html

Update by johnjustice
Aug 29, 2011 5:39 pm EDT

thelovefist if you have anything specific that you disagree you can mention it in your comments but a useless spamming comment like your above adds nothing to this. Anyways I will not reply to you because I don't have the time and you clearly are just spamming the boards. But you are free to be specific if you disagree with anything. Are you hired by companies to help them out? I saw your comment about Direct TV

Update by johnjustice
Aug 29, 2011 5:34 pm EDT

Sears top Top Mutual Fund Holders are

FAIRHOLME FUND
DFA U.S. LARGE CAP VALUE SERIES
VANGUARD TOTAL STOCK MARKET INDEX FUND
VANGUARD 500 INDEX FUND
VANGUARD INSTITUTIONAL INDEX FUND-INSTITUTIONAL INDEX FD
KINETICS PORT TR-KINETICS MASTER NEW PARADIGM PORT
JP Morgan Value Advantage Fund
FAIRHOLME ALLOCATION FUND

You may want to consider this if any of the funds above is a large part of your portfolio.

Update by johnjustice
Aug 29, 2011 5:28 pm EDT

Sears has a group called "blue ribbon"; it's their top level customer service reporting to the CEO.

I had spent 2 days trying to buy a $180 camera with $25 sears gift card that I bought and since Sears ordering computer systems do not work very well i had been unable to place the order. Eventually I found the blue ribbon group. The first person I spoke on the phone, Detra, in Blue Ribbon was aggressive and rude towards me and told me that I was using "too many $25 sears gift cards" to place the order. It's like telling a customer that he is using too many $10 bills to buy a $200 camera. This is after I was unhappy to have spent two days trying to place the order. Detra was also very rude. I asked to speak with Detra's manager and she refused. The way their department is setup they do not let you speak to managers. So whoever is Detra's manager he or she should be removed from their job. I then spoke to Sheleatha, in the Sears Affirmative Action Blue Ribbon department and she was nicer but refused to take my feedback about Detra. I think that what sheleatha did is a big disservice to all the good employees of Sears. This was a few days ago; today I spoke to Stephanie in Social Media Support she told me that my case manager had been out for over a week and the case was closed and nothing could be done but at least Stephanie was helpful because she took my complaint about Detra and her manager and hopefully Sheleatha too. As a side note I wonder if affirmative action is destroying America; they put people who are unable to do their job in key positions and all the other employees suffer as a result. They should just put the best person for the job in place. Detra will keep her plush job and keep berating customers. I feel sorry for all the great employees at Sears. Yesterday I went to the local Sears store and the manager on duty was complaining about his computer system not working.
This company is going to go out of business soon they cannot deal with the complexity and size of their operations.

Update by johnjustice
Aug 28, 2011 11:37 pm EDT

I contacted the Sears Social Media Support above right away and received an email back from them telling me that someone would contact me within 24 hours. It has been over a week and still no one has contacted me. Today they sent me an email saying that they "apologized" for the delay. My inbox is filled with apology emails from Sears but never any resolution or it takes them forever.
They are emailing receipts that have inaccurate information. For example I bought a camera for $180 and they sent me two receipts; one with a total of about $5, 000 (for the camera) and a list of the gift cards that I used that was inaccurate with the inaccurate amounts. The other email receipt for the same camera also listed inaccurate amounts for the gift cards; same camera but this time new amounts and also this time the amounts in the receipt are wrong. When I contact customer service via email and ask for the correct receipt they refuse to provide it. What a nightmare.

Update by johnjustice
Aug 28, 2011 8:03 am EDT

http://finance.yahoo.com/echarts?s=SHLD+Interactive#symbol=shld;range=5y;compare=;indicator=volume;charttype=area;crosshair=on;ohlcvalues=0;logscale=off;source=;

Do you want your mutual fund manager to invest your savings in this company? Or your son or daughter to work for them?

I do not own any Sears stock I do not short or plan to short any Sears stock I am just a disappointed Sears customer.

Update by johnjustice
Aug 28, 2011 7:50 am EDT

And for more reading about Sears Holdings Board Members: Edward Lampert http://www.bloomberg.com/news/2010-06-08/lampert-may-avoid-obama-tax-increase-with-864-million-hedge-fund-payout.html ; http://en.wikipedia.org/wiki/Edward_Lampert and Thomas Tisch http://tzvee.blogspot.com/2008/06/times-tisch-familys-newport-cigarettes.html

Update by johnjustice
Aug 28, 2011 7:25 am EDT

I contacted the people above; still a nightmare. No one in charge. They are trying but the results are poor.
The problem with Sears is that there are too many holes to fill; the good people who work at this company are fighting a battle that cannot be won. From inadequate management systems; to uneven customer service; to inept executive customer service teams; inadequate information systems; questionable sales practices; and board members and management that have been deemed some of the worst in corporate america; sears is an unfortunate disasters. The few bright spots are obliterated by dismal execution; inept management; See article: "America’s Worst Board Members: Thomas J. Tisch Of Sears Holdings" online at "24/7 Wall St.". I am a customer; until I can get rid of my gift cards that I bought. Fund managers should divest Sears Holdings before the company stock tanks again. All these rude and shady executive customer service people are ruining the company too.

Update by johnjustice
Aug 19, 2011 6:58 pm EDT

TheLoveFist VI quit spamming message boards.
The same comment on different complaints is fine if it adds to the specific complaint but your post does not add any value; if you disagree state why but I probably wont respond because I dont have time to sorry.

Update by johnjustice
Aug 19, 2011 6:56 pm EDT

I forgot to mention that Sears' CEO should be fired immediately together with the whole Board.

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piratetrsr
Hutto, US
Aug 28, 2013 11:55 pm EDT

Just wanted to point out that its 2013.
Guess who is still around.

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Ghetto7Swords
Austin, US
Sep 30, 2011 9:06 pm EDT

As a former Technical Support Specialist for Sears Holdings in Round Rock, Texas, I can tell all of you, not only is the customer service terrible, but this is also a horrible place to work at. I started in 2010 & left in 2011 & I will tell you 1st hand, there are no real technical support experts you talk to on the phone. Just a bunch of college kids, single moms, disgruntled middle aged men & people just passing through until a better opportunity comes along. Its not their fault. The fault really rests on the managers who have a cold-hearted outlook on true customer service. Yea, they promise you champagne wishes & caviar dreams & apologize non-stop on the phone & tell you, "yes sir/yes ma'am I can fix this over the phone", but honestly, only 20% of those promises are actually followed through. Plus, were given a 6 week crash course on product troubleshooting (which no one becomes a true expert on), along with poor scripts on how to deliver true customer service, which is an absolute joke. And those home improvement specials, FORGET ABOUT IT! Half that crap falls apart after a year or two. I would know, because customers have told me on the phone. The worst is when technicians cancel repairs & the customer calls & we find out thru the routing department that the tech cancelled at the last minute & we are the ones that have to break the news. I learned that the routing department is not responsible for informing customers that techs have cancelled. They are a separate local division. They really expect the customer to call & check the status. ABSOLUTE SLAP IN THE FACE! I will say that even though no system is perfect, Sears makes T-Mobile look like the Vatican & we all know how bad T-Mobile is, but I digress. The warranty is a nightmare in itself. DO NOT BUY THE SSA! In fact, if you have any kind of warranty with this company, DO NOT RENEW IT! SSA is the worst, because its a 1 year contract, only covers parts up to $500.00 and there are no guarantees that if the item (i.e. dishwasher, front load washer, tractor) isn't able to be repaired, SEARS WILL NOT REPLACE YOUR PRODUCT! Also, if its more than 10 years old, there's no way in hell you can readily find parts for it. I was trained to either have the customer buy a SSA (which we receive commission on), renew the Master Protection Agreement, setup a repair (where you have to pay $129.00 just for a tech to come out & look at your product), or buy a new product. As far as my experience on the phone goes, I do not remember who I talked to or anything, but if anyone has felt jaded, scammed or just pissed off that their problem didn't get resolved, I apologize. My managers, who I'm pretty sure are nice people outside the office, were petty, mean, unreliable, and just didn't know how to tell employees on the phone how to deliver better resolutions to problems. Not to mention I couldn't even get time off for my daughter's 1st birthday, but I digress (again). As a customer now, I can tell you all, I wouldn't buy a used condom from this place, even if it were stuffed with a $1 million dollar check & it was given to me for free. So overall, everyone please take heed: DO NOT BUY FROM SEARS! Go to Lowes, Best Buy, heck, you'd even have better luck on craigslist.com if you want a quality product. Its not that people don't take their job seriously, but the person you speak with on the phone is trying to keep their head above water & has only 3 minutes to either reach a resolution or tell you any kind of crap you wanna hear or their going to get a write up (PPI) or won't receive any recognition or commission if their metrics aren't met. So, what's the silver lining in all of this...well, as of 2012, this company might be finished. Look up the first quarter sales for Sears Holdings & see why they might fold & turn into Kmart. These are actual facts, no rumors or lies. As I stated before, no company or system is perfect, but Sears has fallen drastically and quite frankly, it is not the same as it use to be. If you want great customer service, REAL technical support & quality product, DO NOT BUY FROM SEARS!
While this post may have sounded angry, ITS THE TRUTH! Yea, customers maybe jerks, but who can blame them when they are being sold poor quality that falls apart after a week & told all kinds of bs on the phone (and again, I do not blame the employees, just the horrific training & management). So, to all fellow Sears employees, whether your in Tempe, Round Rock/Austin on the phone all day, or working as a field tech or in the store, I will say this: Start job hunting now. 2012, this company is finished. Sales & stocks are tanking, customer complaints are flying all over the place, & quite frankly, the phone experience is awful whether you know what you're doing or not. These are hard economic times right now, & I know you gotta do what you gotta do until the next opportunity comes along & I hate the fact that people are losing jobs everywhere & can't find work, but as far as I'm concerned, Sears had this a long time coming. If by some divine act of God this company can be salvaged, YOU better change from the ground up. And don't give me that crap about cutting costs or whatever excuse you can come up with. If you are a company that prides themselves on being the best & offering the best, then be about it, not just towards customers, but to employees as well. However, as I research further & read more & hear more complaints, even from my own friends, who I beg not to shop at Sears, face it, YOU GUYS ARE DONE! Walmart and Target are stepping up, JC Penny, Macy's, Nordstorm, & other department stores pretty much stole your "loyal customers", and as far as appliances & electronics goes, Best Buy, Lowes, Fry's Electronics, PC Richards, Home Depot, & even "mom & pop shops" are kicking your ###! So again, to any current Sears employees, start job hunting now. Even if they manage to survive the 3rd & 4th quarter sales of 2011 & the first part of 2012, don't make a career here, especially if you work @ the Sears Holding in Round Rock, Texas. I know its hard getting something promising out there, but take it from me. I found a sweet job & a promising career with great chance of promotion immediately after I left this God awful place. And if any of the "powers that be" in the Round Rock office or at Hoffman Estates are reading this & getting offended, GOOD! Because you lost an employee & a customer for life. Besides, who wants to stay at a company with the highest turnover rate in the central Texas area, where no one is guaranteed time off because of so called "business needs", even if it is a emergency and your managers are more useless than healthcare for a prostitute. So, no sweet talk, no bs & no threats about rehiring or coming back, or telling me to stop posting. This isn't the only job in the world & your blind arrogance will be your downfall. So, why the hell would anyone wanna work here? I paraphrase the late Rodney Dangerfield when I say, "I'd rather make $14 dollars the hard way".

P.S. you don't believe me about Sears being finished, check out this link:
http://www.foxbusiness.com/industries/2011/06/22/10-brands-that-will-disappear-in-2012/

and if you still have doubts, I challenge YOU to research further.

Sears...2012...may you Rot In Pieces...

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itssogood
, US
Sep 10, 2011 4:33 pm EDT

Submit a complaint to the FTC
https://www.ftccomplaintassistant.gov/Consumer_Home.htm

and your State Attorney General or State Consumer Protection Agency

Do not use the BBB because the BBB is a scam

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Sears poor customer service/repairwork

I have always been a long standing customer of Sears products and repair services. But, that ends today. I am writing because I have reached my boiling point with their Appliance Repair Services Division. Specifically the Mid California Service District in Fresno, CA.
Sears Repair Services has failed to make scheduled appointment times on numerous occasions for repair of our Hotpoint refrigerator ice maker and has not properly diagnosed/repaired existing problem with the unit. Since Jan 2017 we have called 5 times for repair on the same problem. The problem has not been diagnosed properly or repaired adequately and still exists today. Customer Service is non-existent. Sears has failed to meet the 4 hour window for appointment times 4X in the past 8 months. Scheduled service dates include: 1/11/11 (late for appt), 1/18/11 (late for appt), 1/28/11, 5/16/11, 8/17/11 (no show), 8/18/11( cancelled by Sears - no technician available). I live in a triving community of 1MM+ residents, how can there not be one technician available to make the appt which was rescheduled from the day before because of a no show. Enough already. There should be a lemon law in place for the unit which appears not to be repairable or their technicians are not trained properly to diagnose and repair the problem permanently. Their customer service is the worst I've seen. My calls to Sears seem to fall on deaf ears. I have already taken action and have filed a complaint with Attorney General's office in So Cal. to look into this matter further. I will also be filing a complaint with the BBB and sending off a letter to Sears Sr. Management. I work in the customer service industry, if my company operated like Sears we would no longer be in business. Signed, Very, Very Dissatisfied Customer.

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jacqueline mccullum
, US
Sep 22, 2015 5:55 pm EDT
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I Purchased a Kenmore Washer & Dryer Set on 9/2/10. Delivery was on 9/10. The Washer hook-up was good. My old dryer was an electric dryer, but the cord I purchased for @29.99 could not be used for my outlet per the delivery guy. I was told to either exchange it for an electric dryer (my house wire for both electric & gas hook-up) or have an electric plug change to the cord on my new dryer. On 9/11 I came back to the store, after telling the sale guy what was going on, he told me that Sear do sell the cord that I need. He told me all I need to do is exchange the cord. I called customer service on 9/12 and told the Rep. I needed someone to remove the cord from the dryer so that I can take it in and exchange it. The deliver guy came on 9/15 and told me the same thing the first deliver guy said, The Cords I needed will not work. I went back to the store on 9/16 this sales person, set up with the Delivery dept. to exchange my electric dryer for the gas, I gave them my credit card info and talk to the person on the phone to verify it was ok. On 9/18 I got a call from Delivery saying they need my approval to charge my credit card for $142.35 . I called on same day and gave the approval. On 9/21 I call to check the status of my delivery date the Rep said that someone will call me to set up a date for delivery. I called today, 9/22 ask to speak with a manager. I talk to Dana who was very nice and helpful. Except She told me that per the Exchange dept. they no longer have my credit card information. It drop off after 24hrs. No one called to tell me this. If I had not called today, I still would have been waiting on a call for a delivery date which would have never came. I am so upset right now with Sears. This New Dryer have been setting here at my house for almost a month. Sears have been paid, but I don't have a working dryer. I don't have money to give away. I'm sure no one want to spend money on an items and not get the best use from it. I think I have been very patient long enough. I can't believe the run around that I have gotten from Sears. This last info I received they no longer had my credit card info and not even called to let me know. I would very much like to hear from someone regarding my complaint. Dana was able to set up a new delivery date for 10/2. which make it one whole month and not dryer.

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Jjdlack
, US
Oct 15, 2015 11:15 am EDT

I have a home repair contract with sears for all of my appliances. I was having a problem with my refrigerator and had a technician out at least 1 month ago. He diagnosed problem as needing new door gaskets because temperatures didn't stay consistent and unit was constantly turning on and off all day. Ordered the gaskets which were delivered broken not only once but twice. Second repairman came to do my repair and said first diagnosis was incorrect. One gasket does need to be replaced but that is not ultimately the problem. Refrigerator needed a new motherboard which needed to be sent out for repair since part isn't manufactured anymore. That means no refrigerator freezer until part is repaired. Fine . Set up apt. All parts are delivered. Sears calls to confirm I have all the parts for my appointment. I call back evening before appointment to confirm I do in fact have all the parts. Guy in parts department tells me I am all set for my appointment the following day. Appointment is scheduled 8-12 am. At 9 am I get a call from sears telling me I don't have all the parts for the repair so I no longer have an appointment. I inform them I do have all the parts and confirmed just the evening before with them that I did. They then tell me they cannot do the repair today because it is a 2 man job and takes 2 hours. They even have the audacity to schedule an appointment for the following day without speaking to me.of course everyone must just sit home every day waiting for sears to do a repair! Some people have to work. Imagine that. I tell them that I understand the gasket requires 2 people and since that is not really the problem we can repair that another day however I need a working refrigerator and to replace the motherboard can't take more than 15-20 minutes. I ask that they put me back on the schedule for today to do that part of the repair since this is essentially their mistake not mine.I speak to multiple people in customer service and get no help. They continue to repeat the same info above refusing to do the right thing by their customer. To say I am disgusted by this experience as well as sears home repairs customer service is putting it mildly.

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datdudejc
, US
Oct 19, 2015 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sears is a terrible place to get any kind of work done. I called my home warranty company on October 3rd for my dryer going out. They referred me to Sears who called me that day and told me the next appointment they had was October 19th. But I would need to be home between 8AM and 5PM for service. I said that's impossible as I am a single working adult who can't just willey nilley take time off. They said they would note that I could not be home until 1PM, but they definitely showed up in the morning time. Now, I had to reschedule for October 29th. Almost an entire calendar month because they refused to be reasonable with their timing. This is unacceptable. One month to get service is unforgivable.

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Ruth Marilyn
Las Vegas, US
Aug 19, 2011 2:36 am EDT

I am one of the unhappy customers that purchased

fridigdare products. As it would happen after so many years the stove, fridge and microwave went out within days of each other. I went to Lowes and purchased Fridgidare products thinking I had up graded. A few minutes after the the deliverymen left I opened the crisper drawer to a howeling high pitched scream. With the dogs running for cover and my husband who is hard of hearing calling out "What was that?" I said it was the crisper drawer I opened to load the the grocery's. After I finished loading the fridge I turned my attention to the stove. I looked at the drawer at the bottom of the stove and saw that it had a gap where the front did not come together with the rest of the drawer. Oh, well I said to myself wait till the microwave gets here . A few days later the microwave arrived and was installed. When I put some food in it to try it out I did not hear a beep. Yes, the button said on. Well, I felt like I was batting a thousand. I went to Lowes and it was suggested I use graffit on the squeaks since they did not interfer with the preformance of the product. Somehow I could not bring myself to use graffit around my families food. I then told Lowes personnel about the stove drawer. I had mine in the car thinking I could make a swap. But when I looked at the floor model that drawer was worse than mine. I then took myself to the customer service in Lowes and a very pleasant clerk went through all the "being put on hold" and listening to the music finally had a repair service who would call me set up and appointment to come to the house. They called on me on my cell phone as I was drving home. This did not go over to well with the woman who spoke so fast for this old lady that I said call me back please I am driving. She called back and said that the repairman would determine if I had a valid problem. If he felt it was not the fault I would be charged a service fee of $75.00 for each call. Oh yes, did I mention that the stove and refirgerator would come under on call and the microwave was another call even though the appliances were at the same address. With the woman's holier than though attidude I cancelled the call. So here I sit at 73 and my husband is 87 in the wonderful twilite of our years having to put up with shody appliances (no pride in workmanship) and testy people who have no respect for anyone. We understand about workmanship my husband had pride in what he did and the people he worked with new it.

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1:58 am EDT
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dont ever pay cash over 3000$. i did for a zero turn mower with a 3 year warranty. big mistake. they stop selling this piece of ### after one year! it was leaking oil so we took off and put sealer around the valve cover to stop the oil leak. thats all. it was only six months old. one year later it started blowing oil all over the motor starting at the fuel pump. there tec told me warranty was no good now since we put a little sealer around the valve cover. tec said we did the right thing and it was just fine but since they didnt do it warranty was no good. he also said it was WORST type mower SEARS EVER SOLD AND THEY NO LONGER SELL THIS MODEL AFTER ONE YEAR. sorry no good theifs mf. if it had been on a credit card i would DUMPPED IT RIGHT IN THERE PARKING LOT. SORRY ###. WATCH OUT FOR THERE BULL ### LIES!

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

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