Menu
Sears Customer Service Phone, Email, Contacts

Sears
reviews & complaints

www.sears.com
www.sears.com

Learn how the rating is calculated

2.3 2932 Reviews

Sears Complaints Summary

944 Resolved
1987 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Sears has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Sears. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Sears reviews & complaints 2932

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Sears reviews & complaints

ComplaintsBoard
B
4:28 pm EDT

Sears home service technician for refrigerator

I am completely disappointed in the Sears Service Department. To whom should I speak with for an intelligent answer as I have already spoken with at least 6.

We had a service call in to Sears to fix our refrigerator and this is the sequence of events:
Technician was to arrive between 1-5 on 8/2. We received a call around 4 informing us the technician was on his way. He didn't arrive until 5:25, obviously too late to complete the repair. But this repair man stated we would receive our service between 8-12 the following day (8/3).

On 8/3 at 11:00 am we received an automated message from Sears indicating we would receive service the following day (8/4) between 8-12. Did Sears forget to set up the appointment? Never received an answer.

On 8/4 @ 9:30 am we received another automated Sears message telling us the technician was on his way. When he didn't show up in an hour we called Sears and they told us they would find out what the problem was and call right back. An hour later, still no response from Sears so we called yet AGAIN but this time we were told that the technician had cancelled our appointment. The individual I was speaking with had no clue how to help so I asked to speak with her supervisor. This alone took 15 minutes. The supervisor also had no clue as to why a technician could arbitrarily cancel our service appointment. Obviously Sears is not equipped to fix the refrigerator we bought from them.

We are still waiting for a response. I am hoping by writing you I will not have to further my complaint.

Sent from my iPad

Read full review of Sears and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Aug 04, 2016 5:23 pm EDT

It sucks, but sometimes repair people get stuck at a call longer than they expect. Sometimes, issues with repairs come up and they need more time. That is why you do not get a specific time for an appointment. Still, other things can interfere. The technician can have an accident, get rerouted for an emergency, get stuck in traffic behind a wreck, etc. When they do not call you is when the customer service is bad. Be patient. I am sure they will get to you as soon as possible.

Of course, you always have the option of taking your product to be repaired yourself.

ComplaintsBoard
L
7:23 pm EDT

Sears the warranty department

I will start by saying our whole family has bought almost all out appliances at a Sears store. My complaint is the my elderly 90 and 87 year old in-laws purchased a television and bought the protection plan with the thought if something was to go wrong with it it would be takin care of. They had Sears people come out and look at the television and was told it was non repairable. Then they left this was on June 15th of this year and it is now almost August 4th. I went to our home town Sears and they pulled it up on computer and said you need to contact the 1-800# because it looks as if the work forms were never processed. I believe that was on July 31. My sister in-law had already tried dealing with them and didn't get anywhere so I took it over. She gave me the provider# and I spoke to a Nichole and she told me the same thing and said to call this other # the following day. I spent my whole lunch hour on the phone for them to tell me they didn't follow through on the paper work so now have to start all over and send somebody out again after waiting 6 weeks and finding out they didn't do their job. So still my in-laws have no television after paying extra to take care of these problems. I would like one of the same value sent to our store in Cameron Mo. They are not able to go shopping for a new television. For all the inconvenience it should be sent to our Sears store. Loretta Seuferling

Read full review of Sears
Hide full review
ComplaintsBoard
T
2:59 pm EDT

Sears sears preventive maintenance scheduling

------------
I called to schedule preventive maintenance for my year-old fridge on 8/8/2015 at 10:30 a.m. I was informed by Kevin that there were no appointments available. He said he would expedite my call and have someone call me by 11:00 a.m. on Monday, 8/10, with an appointment.

Having not received a return call, I called to try again to schedule on 8/13 at 6:50 p.m. My call was answered by one person who said he couldn’t find our account. I gave him our address and phone number. He said he needed to check something and then disappeared without telling me anything. A few minutes later another person answered (I think Alex) and he also could not find our agreement using our phone number, but he did find it using our address. He scheduled our service for August 26, conf #[protected]. He said from now on, I should not call [protected], but to call the direct line which he supplied to me.

8/25 - I received a confirmation call for our appointment but it was breaking up a lot and I could not hear what they said.

8/26 - I called to confirm the confirmation. I was told that yes we were on the schedule but there was no technician in our area today (the day of our appointment) and we needed to reschedule for the next available appointment date in our area, 9/16 - three weeks later.

8/27 - I received a call from a 3rd-party servicer. They told me that Sears does not have a Sears-employed technician in our area. All Sears service for our town is contracted out to this 3rd-party servicer, who only services our town on Tuesdays. They wanted to change the appointment to 9/15. I agreed.

9/14 – The 3rd party servicer called to confirm they would be there on the 15th. They told me that one of their technicians lived in our town and would like to come by on his way home from work around 5:30 p.m., if that was alright with us. They also asked if we had our own filters for replacement service or if they should bring us some.

9/15 – The 3rd-party servicer called to confirm their technician would arrive around 5:30 p.m. He showed up a few minutes early. He was pleasant and knowledgeable. He gave us tips on when to change filters and was very professional.

I wish I could schedule directly with the 3rd party company.

Because of the above, I did purchase a washer and dryer, a stove, a microwave, and a dishwasher all from Sears but did not purchase the maintenance contract on any of them.

Read full review of Sears
Hide full review
ComplaintsBoard
U
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears paid for tires, no tires and received bad customer service, day off for nothing

I ordered 2 tires back in July with an appointment to be installed today, August 2nd in another state. So I took a day off and drove with my kids to another state to have my bad tires changed. Once there, they didn't have tires, non-appologetic, said it's not there yet. I said I got day in advance confirmation from you guys saying they are there and reminder to be there 1pm exact, so I confirmed and showed up. I got unpaid day off (lost $400 I could have made and lost day off) . Then I called 1800 # for Sears and spoke with representative called "Minnie" that said I can cancel my order there is nothing she can do, and was rude additionally saying there is no manager there, in confrontational attitude, very disrespectful. I've been years long cistomer and never experienced anything like it. I took a day off unpaid to make it to this appointment in another state. Very dissapointed as to what Sears has become. No one to help loyal customer to BUY a product! Money they took alright.

Read full review of Sears
Hide full review
ComplaintsBoard
M
7:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears Part was shipped to the wrong address

Ordered the part on July 28, 2016. Paid for expedited shipping to have the part arrive on August 1, 2016. Checked the order entry for errors and submitted the order. I received an email from Sears PartsDirect showing the correct shipping address.

The order failed to arrive as expected so I used the companies tracking system to find out the part was not sent to the correct address.

Customer service took 45 minutes to let me know that they would not do anything about it since I was the one who entered the shipping address. (I have an email verifying the correct shipping address so they are wrong)

I recommend looking elsewhere. Do not use this company.

Read full review of Sears and 1 comment
Hide full review
1 comment
Add a comment
F
F
fhaverst
, US
Nov 15, 2018 1:47 am EST

9/15/16
order number [protected]
sent to usps
they have no record of receiving item
sold by aps mfr#od-1000
part # spm7367880303
tracking number 92748999997686513008242630
where is my product?

ComplaintsBoard
E
12:18 am EDT

Sears customer service during refund

Needed to replace an Air Compressor that I use for my motorcycle tires & found an inexpensive unit ($19.99 + tax) at this Sears location. I trusted the description on the box about easy to read gauge & without opening the box I made the purchase. Once I arrived home & balanced my checkbook which included shredding of receipts, I opened the Air Compressor box and realized the gauge was difficult to read based on size & varied incremental markings. I contacted the Sears Outlet representative (Male employee) & explained my issue asking if this item could be returned. I was informed that if I had the same card used for the purchase this was possible. After returning to the Sears Outlet the same Cashier (Female employee) that sold me the item less than four (4) hours earlier, used my card (Same one used for the purchase) in the card reader on the counter & on the cash register & scanned the Barcode on the box then offered me $14.99 + tax refund. When questioned why $5.00 less than the purchase price I was informed that because I didn't have my receipt & there is no record of a purchase using this card. I departed the store very confused for two (2) reasons. 1st - I called prior to returning and if there was a No Refund without receipt Policy I would Not have returned. 2nd - Why was this unit scanning for$14.99 ($5.00 Less), when it still had a Sear Outlet applied Price Sticker of $19.99?

Read full review of Sears
View 0 more photos
Hide full review
ComplaintsBoard
B
8:41 am EDT

Sears riding lawn mower

On 7/18/16 called for lawn mower repairman. Would not start. They came next day, repaired in 30 minutes. Paid over $200. Worked few hours an quit. Now take over 2 weeks to repair what is already paid for. Hurry to get my money an leave. Very unhappy with their way of doing business.

Read full review of Sears
Hide full review
ComplaintsBoard
S
3:26 am EDT

Sears bathroom remodel

We started renovating our home last week. We started with the smaller project of our master bathroom. We were sold on the sales team that came to our home and showed us what Sears Home Improvement could do. Unfortunately what was sold to us and what we received are two very different things entirely. When we entered into the contract we told the sales associate, Matt that our time was severely limited and work needed to be completed according to the agreed upon schedule. The dates given were July 11, 12 and 13th, 2016. I was able to take these dates off as vacation. What we purchased was a sink, toilet, medicine cabinet, with lights, and wrap around for our shower, plus flooring for our kitchen, hallway, and bathroom, for a grand total of $8, 200.00. On the first day of the project, Monday, July 11th, the contactor told me he had the incorrect medicine cabinet/mirror and that this item was damaged, having a chipped mirror. He stated he would install this cabinet until the correct one came in. I agreed and Stephanie Gilmour, Project Manager, was contacted and informed of the situation. She assured me the correct medicine cabinet/mirror, with lights, would be ordered. Fortunately for us we also have an exhaust fan with a light, or we would be showering in the dark. The contractor completed installing the new toilet, vanity, with sink, and shower wrap around on Monday afternoon.

On Wednesday, July 13th, the vinyl floor was to be installed. After the installers rolled out the vinyl on the front lawn it was noticed the flooring was damaged and not suitable for installation. This was mistake number two on our project. Needless to say, our confidence with Sears Home Improvement was diminished and we called the project coordinator, Stephanie Gilmour, and asked her to bill us just for the work that was completed. Stephanie had Pete Raddi, Production Manager, call us, who basically stated “Glitches are expected to happen with home improvement projects.” My husband told him our time is valuable and limited as we both work full time and at $8200.00, glitches are not acceptable, as was his nonchalant and condescending attitude regarding the errors that his team made. He further told us if we cancel the contract for the flooring, we will be charged a restocking fee of 30%, which comes out to approximately $600.00, for the damaged flooring. Now, what company is going to restock “damaged” flooring? We built a home in Arizona while living in Connecticut and did not have one single “glitch” and here, we are only trying to renovate our bathroom and put down new flooring.

The worst was yet to come and was revealed on Thursday night, July 14th, three days after the bathroom work was completed. My husband went down to the basement and noticed water covering the basement floor. He had me flush the toilet, run the sink and then the shower. The shower was flooding the basement when turned on and had been doing so every time we used the shower during the previous three days. We had boxes of winter clothing stored in the basement which are ruined as are copies of my husband’s military service records, which covers 22 years of service. First thing Friday morning, July 15th, my husband, who had to call out of work and take a vacation day, called Pete Raddi and told him of “glitch” number three. Pete sent someone out who told my husband he could not fix the problem; and “Yes there is a problem.” He called Stephanie who contacted a plumber to come out on Friday afternoon. The plumber spent three hours fixing pipes that should have never been broken in the first place. After surveying the situation, the plumber said the brass nut that holds the shower pipe to the water line, forming a solid connection, was broken. He went on to say the hole placed in the shower wrap around for the shower arm was measured incorrectly and was off by a half inch or so. He said the only way the contractor, Vladimir, could get the shower arm to line up with the hole was by using force to jam the pipe over far enough for the shower arm to line up with the hole. The plumber had to chip away at the wall and make the hole a half inch bigger so the pipes would be properly lined up so he could make a solid connection. No one from Sears has contacted us about this damage even though they know there is water damage, because the plumber told Stephanie Gilmour what had happened.

At this point, all we want is the correct medicine cabinet/mirror, with lights. We do not wish to continue this dysfunctional relationship with Sears Home Improvement. After three “glitches” on one project, resulting in damaged property, what reasonable person would want to, or be expected to? If we call our insurance company and submit a claim, they will just subrogate it to your insurance company. Considering this, maybe it is time to come to an amicable agreement and end this relationship. How can three things go wrong with such a small project? Pete Raddi, based on his comment, “Glitches are expected to happen with home improvement projects, ” is indicative of one who accepts mediocrity. At $8200.00, mediocrity is not acceptable. We are extremely disappointed in the way this situation has been handled and the way that Pete Raddi told us, go ahead and cancel the flooring and we will charge you the $600.00 restocking fee. Why would you restock damaged flooring? At this time we are asking for the correct medicine cabinet/mirror, with lights, cancelation of the flooring without any costs to us and a 35% discount on the work that has been done, to compensate for the vacation time used and that will be used due to these “glitches.” Is this the way you would like to use vacation days? Stephanie Gilmour said some projects go off without a hitch and some projects are the projects from hell. Well, this has turned out to be the project from hell.

Again, all we are looking for is the correct medicine cabinet/mirror, with lights, cancellation of the flooring without any costs to us, and an amicable end to this relationship.

We don't want Sears back in our home especially when they want to charge us a 600.00 restocking fee for their damaged vinyl flooring

Read full review of Sears
Hide full review
ComplaintsBoard
D
5:37 pm EDT

Sears home repair and warranty on kenmore elite refrigerator

Do not ever buy an appliance from sears. Repair / warranty service is so far beyond the worst i've ever seen. The freezer, which was less than a year old, stopped working on june 13. It is now july 25 and the repairs have been so ineffective that now neither the freezer or refrigerator is working. This is after sears has been here 3 times, ordered and replaced per the technican "almost the entire unit" and it is still not working. Their offshore call center just gives the run around including the latest in saying that "after 3 appointments they will replace the unit" but then sears categorizes separate appointments into a "rescheduled appointment" because they had to order parts. If you question or ask to speak to a supervisor you get more runaround and often then will transfer you back to the start of the queue or hang up on you. The latest I was told is the 3rd technician may again decide to order more parts which would require a 5th appointment. And then after that he can submit documentation for a replacement to be considered (Which would take a 6th appointment). Ridiculous. Do not ever buy an appliance from sears. Repair / warranty service is so far beyond the worst i've ever seen. Just replace it.

Read full review of Sears
Hide full review
ComplaintsBoard
C
2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears kenmore elite refrigerator

The front panel display has stopped and the refrigerator is only several years old. We have purchased appliances from Sears for years. We have tried resetting. I was disappointed, after researching this problem that it is a common problem for many. There is a faulty wire inside the door of the refrigerator that causes the displays to completely go out.

We can no longer control the temperature of our food and it is ruining. We cannot use the ice or water. Less important, but important nonetheless.

My concern is not being able to keep our food at an appropriate and safe temperature. I have 2 special needs children with dietary requirements, as well as an 86-yr-old grandmother that lives with us and she has an intestinal device that requires her to eat appropriately.

I am very frustrated, as I am at a dead end of solutions. Is there anything you can do to help this situation, considering it is a known factory/manufacturing defect.

Thank you ever so much for your help!

Many blessings!

Read full review of Sears
Hide full review
ComplaintsBoard
K
5:12 pm EDT

Sears craftsman lawn blower

I purchased a blower from sears 2yrs ago with warranty that expired 6/15/16 when I took my blower to have it repaired at sears in Douglasville Ga it was June 11, 2016 I was still under warranty I recieved a ticket for repair the person that took the blower said it should be ready in 2wks, when I called to see if it was repaired because no one had contacted me I was told it would be another week it was not back.The problem came when I went to pick it up which was 3wks later the customer service person told me they no longer service 2 engine blower .I took blower back home and called the customer service number that was on my reciept, the person that I spoke to name Val said I could take it back to the store and they would replace it with a new Blower I went back to the store a week later on This Sunday and was told after being in the store for 2hours that they could only replace it with the same kind of Blower I wanted to upgrade to a 4cycle blower and pay the difference which was $30.00 . They told me that I could not do it .it had to be even exchange then they said they could not find me in the system I have a sears credit card what kind of mess is this, I was very upset so I brought my blower back home.My question is why would I want to get another 2engine blower when you do not repair them.and the other thing is customer service is horrible no one seem to no anything .I again called to get to the bottom of this mess and spoke to customer service rep who I could not understand what she was saying she was in the Phillipins really...that piss me off even more she was not helpful I asked for her supervisor Elaine who said I was in the system go back to the store I put it in the system they will replace it .I asked would her to email me a confirmation number to show whenI go to the store she said they do not have confirmation number .I am going to close my acct with Sears do to lack of good customer service .I have purchased many appliances from sears but I am Done...

Read full review of Sears
Hide full review
ComplaintsBoard
P
11:56 am EDT

Sears not honoring their price match policy

I wanted to purchase an item which is listed in Sears as "Online only" price., I wanted to get price matched with Walmart. I was denied as the item says Online only items is excluded from price match. So lets read their exclusions.

Exclusions
Sears will not price match competitor's items that are limited in quantity, offered for sale for less than six hours during a day or door busters. Sears will not price match items offered for sale Thanksgiving Day through the Wednesday after Thanksgiving, bonus or free offers, special offers, online-only offers, bundled offers, rebates, any special financing offers, coupons, protection agreements, clearance, liquidation, or closeout prices, buy one get one offers, gift card offers, , or prices on used, damaged, returned, open box or display merchandise. Sears will not price match services (including, but not limited to, delivery, installation, and assembly), parts, Sears Licensed partner websites, digital services, Sears Presents or Shop At Home catalogs. Stores in Puerto Rico, Alaska, and Hawaii will not match any online prices. Sears will not match typographical errors or competitor's prices that result from a price match. Sears will not price match Kenmore items at non-Sears Holdings retail formats. Sears will not price match items with individual Shop Your Way bonus or extra points offered. Only one price match allowed per identical item per customer.

My question here is on this line, which no sears customer service is willing to accept.

Sears will not price match items offered for sale Thanksgiving Day through the Wednesday after Thanksgiving, bonus or free offers, special offers, online-only offers,

I want to know in the above line, items offered for sale is it Sears or Competitors?

Assuming if it is Sears Items, then it makes sense denying my price match, but the question here is, then Sears should price match competitors thanksgiving day deals, bcoz no where else it is written that it will not match thanksgiving day deals.

Advice: Please educate your sales reps about your price match policy

Either it has to read

Read full review of Sears
Hide full review
ComplaintsBoard
A
7:01 am EDT

Sears 55" inch samsung tv

My grandparents had purchased the TV as a wedding gift. They purchased it a few weeks before the wedding and my grandfather had fallen ill and was in the hospital. They did not get a chance to check TV before my wedding. After the wedding and our honeymoon. My father in law and his brother passed away a week after our wedding which was unexpected. Because of planning a funeral, we did not get a chance to check the TV right after the wedding. About two weeks after the wedding we had purchased a TV stand and when we opened up the box to our TV low and behold the screen had been cracked. My grandmother had called and tried to have it replaced but because it was passed the 30 days they said the only thing they could do was send a repair technician to fix it at no cost to us. They pushed this appointment out for another week and 1/2 and I had to take off work so that they could come out to fix the TV. When they did finally come out they said that they could not replace it because it was not a manufacture defect (which sears knew from the beginning why they said they would replace it is beyond me) and that they were now charging me $116 dollars just for them to come out and tell me that. I explained that they said it would be at no cost to us and the technician refused to leave our house until we paid him. I had called the service departments customer service who refused to refund or help me. When I asked for the corporate number they told me there was no such number and that they only had an email. I had to do my own research to find that there was a number. I called Sears Holdings and after a long conversation and explaining that I did have an email saying that the service call would be at no cost they refunded me the $116 but told me that they could not put a authorized return from there that it was up to the store I bought it from. I then called the store from where it was purchased and they told me that they could not return it without an authorization number from corporate since it was over the 30 days. Corporate was basically giving me the run around. The store said they would look into it and call me back. Guess what no call back so I had to call them, they told me that Corporate was supposed to call me in 48 hours. I had never heard from them. I had to call them as well. So when I called and explained my situation for the 6th time, they told me that because it was over the 30 days there was nothing they could do to help us regardless of the situation that they never make exceptions. I even offered to show documentation and proof of everything that we had been through and the woman Kay from Corporate told me that they never make exceptions that they can't stray from their policies and that it doesn't matter my personal experience or the situation we had been through that it was just business and that they had to stick to their policies. I was mortified that a huge corporation like Sears couldn't make an exception and that it was just business they had to focus on. Then when I told her that it was just heartless and that I would pass the word on not to buy from them she said please don't do that we can offer you a 10% discount on a new TV. I was shocked are you serious! You actually have the nerve to offer me a 10% discount on a new TV, you actually think I would ever purchase anything else from a company that doesn't care about their customers. I think not! I had never asked for a refund, I had only asked for a replacement TV since it was cracked prior to us opening it and they refused to make it right. I have news for Sears Corporate, your customers are what make your business and if you cant provide good customer service then its no wonder your company is failing. To make this very sad story short. I would not recommend purchasing anything from Sears or Kmart because they do not care about their customers or the reputation anymore regardless what your situation is.

Read full review of Sears
Hide full review
ComplaintsBoard
F
2:07 pm EDT

Sears sears protection agreement

I Have purchased a Sears Protection Agreement for three years for $511
The first time I tried to call for a washing machine repair< I was told that the next available repairman can com in 29 days.
The best part is that their repairman left the machine in a dysfunctional condition to begin with.
What a rip-off.
I should wait a month for a repairman to come back to fix their own misdoing
Thanks Sears

Read full review of Sears
Hide full review
ComplaintsBoard
I
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears mother's day diamond bracelet - diamond fell out and clasp no longer works

I purchased a $400 diamond bracelet from sears olympia wa for mother's day 2016. One of the diamonds have fallen out and the clasp doesn't work anymore. Sears says because I did not buy a warranty and because it is past 30 days, they won't replace or refund. They will repair it at my cost. This is an expensive piece of jewelry!
I will never shop at sears again.

Read full review of Sears
Hide full review
ComplaintsBoard
T
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears sold me the wrong parts and wont give me a return

Bought a mulch kit for my riding mower, did not install it right away. When the Sears mower repair man came to my house to work on the mower I asked him to install the mulch kit. He told me that I was sold the wrong one. I tried to return it but they said it was over 30 days and they would not exchange it.

Read full review of Sears
Hide full review
ComplaintsBoard
R
7:19 am EDT

Sears serta mattress

We bought a serta mattress from sears at town center mall. Very dissatisfied with the mattress . The top of the mattress come loose and a big hump is in the mattress, Contacted the warranty people they say it is not under warranty. Called Serta company they told me it wasn't there problem it was bought at sears and they should fix it . THE MATTRESS STARTED WRINKLEING UO AFTER 2 WEAKS . DONT BUY A MATTRESS FROM SEARS OR DONT BUY A SERTA MATTRESS. iF THIS GETS FIXED i WILL LET YOU KNOW STILL FIGHTING WITH SEARS BUT STILL GETTING THE RUN AROUND. wILL NEVER BUY ANOTHER SERTA OR WILL NEVER BUY ANOTHER MATTRESS FROM SEARS.

Read full review of Sears
View 0 more photos
Hide full review
ComplaintsBoard
K
3:00 pm EDT

Sears delivery

I had been looking for a new box spring and bed frame, as my Ikea wooden platform bed was falling apart. I researched like crazy to find the best deal. I am a single mom and live on a teacher's salary, so I always have to look for the best value I can find.

I looked at the Sears website and found a couple of items I felt would be a good choice. I used the chat feature to speak with a representative about the delivery process. I made it VERY clear that one of the main things I sought was a company who would disassemble my old bed and haul it away. The representative assured me that Sears would take care of that, so I placed the order.

I was charged $331 and some change for my items. A few days later, the deliverymen showed up. One of them was friendly. The other man seemed agitated and in a hurry. When they went to the room where the old bed was, one of the men told me that they don't disassemble beds.

When they left, I received a call from Sears asking how my delivery experience was. I relayed to the caller what had taken place and explained that I was dissatisfied with the service I received. She apologized and said there was NO reason the gentlemen shouldn't have been able to dismantle the bed. She put in for another service representative to come out a few days later to take care of the problem. I made a point of asking her if it was clear that this was a platform bed, not just a bed frame. I also asked if the men would have the tools with them to disassemble the bed. She assured me that they would and would be able to take the bed apart no problem. I felt relieved that the issue would finally be resolved.

I received a call today from the service worker and assumed it was to verify the appointment. Instead he asked me about the bed and then told me that he doesn't take apart beds. I then got a call from Sears about 10 minutes later telling me that no one can take apart the bed. I was told that I had to dismantle it before they could haul it away. I just got off of chat with Sears again to voice my concerns and was told that no - beds are not disassembled by Sears. This representative did at least offer to refund my card $25 for the haul away fee that I had received for free. He was the only person in this entire fiasco who has at least made an attempt to rectify this situation.

As I stated previously, I am a single woman. I am not Paul Bunyan, nor am I Bob Vila. If I had known Sears wasn't "able" to take my apart my old bed, I wouldn't have made my new purchase through them. I'm not sure why I was given false information on several occasions. I'm not sure why people who did not even appear to be Sears employees came into my home to be rude and leave a giant mess. I'm not sure why I am still staring at a queen-sized wooden platform bed propped up against the wall of my bedroom with the slats taken off and thrown to the side. I'm also not sure why, next to where the wooden bed slats lie on my floor, there is an electrical outlet cover that was knocked off the wall and never replaced.

I grew up shopping with my parents at Sears. My mother used to work for the company (ages ago). This is by NO means the Sears I remember. I am extremely regretful that after all my careful research in choosing a company where I felt good about spending my hard earned money, I made the mistake of choosing Sears. This has been an unending saga, and frankly I am exhausted from all the hoop-jumping.

Read full review of Sears and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Jul 06, 2016 4:46 pm EDT

Since very few delivery services will even haul away someone's old stuff or disassemble it, I have to ask, since you are not Paul Bunyon and all, how did you get the platform bed in your house to begin with? Was it delivered and assembled? Or did someone do it for you?

ComplaintsBoard
J
7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears air compressor and several associated tools to go with it

I would like to share my online experience with Sears. Hopefully this will make someone think twice before shopping at Sears.

This order was placed on June 20th, 2016 - all of the items were for my husbands birthday which will be July 15th. So I was planning well in advance. Here's how it's going.

Item # 1 - 27 gallon air compressor - this item sits broken in our garage. It arrived at the Pittsfield, IL store, we picked it up and my husband followed the instructions to start it and the motor is seized in it.

Items #2 and #3 - Delivered (Socket Set and Pro Accessory Kit)

Item #4 - Item was CANCELLED - 11 Piece Accessory Kit with Storage Pouch. I received an email this item was cancelled and I would be refunded; however I HAVE NOT BEEN REFUNDED, and it has been 6 days since it was supposedly processed. The Customer Service Rep actually told me to call my bank to find the refund... Seriously - the purchase was made on a Debit Card, when a refund is processed it automatically goes back into my checking account. It is NOT there.

Item #5 - 1/2" Heavy Duty Impact Wrench - I was told it was in SHIPPED status. No one can tell me what day it shipped or provide a tracking #. That makes no sense to me at all. They are customer service, if they can see an item shipped, and see all the other things they told me, why can't they see a shipped date or tracking #?
When I pressed for it I was immediately told, "we'll refund you for the item". Seriously... I was just told it was shipped? Now I have an email from customer service confirming the item is cancelled and I will receive a refund.

Will this refund really come? The other one did not! I kept getting told they have to send an email to their Offline department and I'll get some response from them in 24-48 hours.

Are you kidding - this is the service you get when you call "Customer Service". I guess part of the problem is - I wasn't calling anyone in America because I sure struggled to understand a word the non-English speaking people I spoke to.

So my husband's birthday is next week. His Air Compressor sits broken in the garage, one item was cancelled with NO REFUND, and another item is also now being cancelled, and even if we do see a refund from this department I spoke with - they CAN'T refund the tax! Really! I paid the tax, I didn't get the item, who's keeping the tax? Does Sears keep tax for items they don't actually sell to someone?

All of the items I purchased were needed not just 2 of them. Sockets are no good without an Impact Wrench. Air tools are useless with a broken compressor...

I'm disgusted with Sears and the "Hometown" Service I've received. Once all of this is resolved, and I've already spent many hours on it - neither I nor my husband will ever come near a Sears or a Sears.com website. I know that's not very motivating for someone to help us with ALL of these issues, but my expectations are already very low because that's where you all have set your bar.

Great job Sears - thank you for ruining my husbands birthday I had planned from me to him.

Jane Klindworth

Read full review of Sears
Hide full review
ComplaintsBoard
V
10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears television

I originally purchased a 50" RCA flat panel television in 2013 from Sears. Every year since then, the television has required repair or replacement. Service requests dated 05/22/2014 and 05/14/2015 have resulted in a replacement television. I am now on my 3rd television unit and it too, has stopped working. Sears customer service routinely transfer responsibility to the manufacturer, RCA. RCA refers me back to Sears for repair/replacement. Most recently, my television (less than a year since last replacement) has malfunctioned. On 03/24/2016, a service technician indicated my television was no longer covered under warranty but indicated the HDMI ports were no longer functioning. I continued using the television with the component cable input. As of last week, the television has stopped powering on. The television does not respond to the remote control provided with the television or the buttons on the side of the television. At this point, the television is useless. I will not purchase ANY item from Sears nor will I purchase ANY RCA products from any other retailer.

The reputation of RCA is one of success although the quality of my television is poor, at best. The expectation from a company that has been in business as long as RCA is to provide quality products to consumers. I grew up in a household where RCA was a preferred brand. The workmanship of your products has steadily declined if your products requires continued repair and/or replacement. This issue is very frustrating and disappointing as a consumer.

Read full review of Sears
Hide full review

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sears?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.