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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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5:54 pm EST
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Sears price match lies

Sears, Canada website says thet price Guarentee.Its a lie. When given the price from a store called canada Appliance Source they claimed it was a wholesaler .Not true.Its a retail store.
I waited 40 min. to be put on hold again for another 40 Min.
Then I was told that they would not price match with the store.This is false advertising.Sales reps were terrible.
They need a class action lawsuit.

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Ray Psaila
Whitby, CA
Dec 19, 2012 2:55 pm EST

I purchased a Kenmore Refrigerator about 1 year ago and have replaced the Meat and Vegetable storage unit centre support bracket twice as it has broken in the same place on the bracket on two occasions. I decided that replacing the bracket again would not be wise as the bracket is just going break again.

This due to no supports under the main support. The centre support can not support any medium weight applied to it. Instead of re purchasing a new bracket every time it breaks I decided to make supports, as shown in the attached photo that now support the main centre support. In my opinion this bracket should have some type of support. I am wondering why Sears would not test this in real life situations, because if they did they would realize that if the storage unit is filled with vegetables or meats the bracket is not string enough to support the weight. I f the a full storage unit is left open and the fridge door closes on it the storage unit does not slide back some of the times, which puts stress on the bracket. If you do that too many times and you take into count the weight that is in the storage units, the combination of the two weakens the bracket and it breaks at the front-end of the bracket.

I would like to know where Sears stands on this matter.

Model # 596.[protected] Serial # K03021593

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6:08 am EST
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Sears roof replacement

I purchased a roof installation from Sears home improvement only because of the brand name – SEARS. What I got was a huge dissapointment. I found the truth of the operation. What they do is inject themselves between you the customer and theconstruction contractor with no value add. What you get is a middle man. I ignored the usual red flags, long contract, money up front, and high pressue sales; all because I was blinded by the name brand. What I got is poor workmanship, run-around and poor customer service; a rude awakening. First the salesman appears promising everything except a reasonable price. They will, however, give you a price reduction if purchased today. They take your credit card number or gladly open a charge account for you. My issues started with the quality of work. It was so poor that it failed county inspections. Did Sears address the failures and my concerns? In some cases yes and in some no. I still have county inspection failues nearly a year after the work began. The process I had and still have to go through to get the right thing done is and was exhausting. Will everyone have a bad experince – probably not. The company ethics probably varies from sears regional office to regional office. The workmanship probably varies from subcontractor to subcontractor. In my case, did I get good workmanship – NO. Did I get a high price – YES. Did I get good customer service – NO, do I fell that I was treated ethically – NO. From my perspective Sears mainly ignored my concerns. They also kept hidden their ace, the independent third party inspection. If you expect to see the independent third party inspection report, change your expectations. In short my advice is, if you want to take a gamble on a job will done – Call Sears. If you want a job well done, call someone else. Also if your reading this during the contract cooling off period, get out now! If your reading this before – go somewhere else. If your in your contract, well I hope your gamble pays off. – Unsatisfied ex-customer.

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Sears electronic return

I purchased a Samsung LED TV from Sears online ($600) and picked it up within a few hours from a local store. Unfortunately, I found out after bringing it back home that it did not fit into the space I wanted to use. I tried to return it next day (in all original package/boxes), but I was told by the store manager that since the box has been opened, they need to charge 15% ($90) restocking fee. They told me that once the box is opened, it is considered used. Their return policy does not clearly state that and I think it is very misleading. I want everyone who is planning to shop at Sears during this holiday season to be aware of this misleading return policy. I don't want anyone else to make a mistake like I did and end up having a TV does not fit into a room. I won't be doing any type of business with Sears anymore. So, if you want to do worry free electronic purchase, go somewhere else.
Very Disappointed with Sears

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Update by KWC
Dec 01, 2012 2:44 pm EST

Thank you Liz R. I am really surprised and happy to learn that Sears really care (SearsCare) about a stupid customer like me.

Update by KWC
Dec 01, 2012 2:36 pm EST

Not special...I have spoken with many people (including Sear's associates) that when you are exchanging an item to upgraded item, many cases they have waived a restocking fee at Sears, but that requires manager's approval (I assume a GM of store needs to approve it). So it seems like they are already doing it at each store level with Manager's discretion for an exchange and not for a return/refund. I just dont know why they did not do for my case. I have asked for an exchange with more expensive unit. So the policy is one thing, but depending it on a situation, at manager's discretion, Sears had exchanged many TVs without a restocking fee even though the unit was not defective. Like anything else, looks like Sears had given an authority to make individual store level call on this. I assume depending on store's performance like sales level, discount rate, return rate etc., going to consideration when a manager makes these decision.

Update by KWC
Dec 01, 2012 1:24 pm EST

I know I am a stupid consumer for not knowing Sears's return/exchange policy. I clearly understand it now, Sears return/exchange policy is "once you open you box, you can not return or exchange TV/electronics without a 15% restocking fee". I was trying to upgrade to more expensive TV unit rather than just returning the unit. I also know now that I should never shop at Sears for next 40-50 years of my life. I really wanted Sears to come back and help a stupid person like me not to loose $90. This was our first TV purchase in more than 10 years and my family was really looking forward to it. I also wanted an American icon company like Sears to be successful (I know you don't need to tell me, even without my business, I am sure they will do well.. but also it would cost more than $90 (in advertisement and other marketing efforts) to bring one customer to their shop and make them a loyal customer for next 40-50 years). Oh well, I learned my lesson... time to move on

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Sears incorrect order/delivery and no refund yet

I wish I had read this website before dealing with SEARS. I have had a HORRIBLE experience.
- Went in on 8th Nov... Sales Person was too busy to talk to me
-Went back on Sun 11th Nov- Paid for my bed ($300 cash, $300+ card)
- Thurs 15th Nov- my bed is ready for collection at the store. I send someone for it, they bring it home to me... SURPRISE! Wrong bed. I call- and I cant get the right bed until Dec 22nd.
-Fri 16th Nov- I wait at home for 6 hours (from 12pm to 6pm) for SEARS to come get the wrong bed.
-Sat 17th Nov- I go in the store for my refund. After about an hour of discussion I found that they refunded $300+ to my card and for the $300 I paid in cash, a cheque will be in the mail. I say "Well I am standing in front of you, cancel the cheque and give me my cash"- Of course they cant, and they say the cheque is on the way
Sat 17th cont'd... I find out, they then CHARGED another $600+ on my credit card without my authorisation to order the NEW bed (as in the one they should have ordered in the first place), to which I immediately demanded my refund.
NOW- 29th November, this is my second call since 17th Nov to the Sunridge store and I still have not received the cheque for the portion I paid in cash, They tell me I have to call corporate... WTF? Why the hell should I be out money, have no bed and furthermore have to chase corporate for my refund. I am PISSED, inconvenienced and I will NEVER deal with SEARS CANADA again, I dont care if they have a 100% off sale.

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Sears sears auto center ruined my car

Sears auto center in citrus park Tampa Fl went against what the manufacture of my vehicle required and now I am having other problems as a direct effect of their carelessness. Don't trust them for any repair work...to boot their insurance only wants to pay for half, so they will acknowledge they screwed up but can only pay for half..?

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Sears extremely firm & uncomfortable mattress

Purchased a Sears Beautyrest "hotel bed" and were told that it was in between firm and plush - paid almost 27500.00 for it on sale - so we expected it to be a great quality bed - when it was delivered the mattress was hard as rock - terrible to sleep on - tossed and turned all night - and had aches and pains the next day! The mattress in the store was not like the one we got delivered to our home - we felt that we were misled and that we wasted our time and money - I have requested a refund - apparently if you pay the pick-up fee of $75.00 within 72 hours of delivery they do a refund...but we shall see how this is handled. We are also stuck with the mattress pad that cost $80.00. Lucky that we decided to keep the old mattress instead of having it taken away at the time of delivery. The delivery guys did not even set up the new mattress they just dumped it in our bedroom and left - worst delivery service we have experienced. The sales person at the store was very nice - but our comfort and sleep is much more important - we would rather spend our money at a store that has quality products and delivers what customers expect.

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Update by no zzzs
Nov 30, 2012 7:10 am EST

No, it cost 2, 700.00 with taxes and split box spring, it is a typo. I wrote a letter and had to call 12 times before someone would help me. Finally spoke with a manager who confirmed that there is a return policy. They are coming to pick it up this week.

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Sears dehumidifier recall

I just got the post card in the mail today 11/23/12 about the dehumidifier recall. I have two of them that are recalled. After searching here on the Internet I found the details of the recall. It looks like I should get $100 plus a $25 gift card for each one. Then I went to Sears web site to see a similar model that sells for $260.
So the recall says to immediately stop using the affected units. Now to get a replacement I have to spend $135 out of my pocket for each to replace them. Also to get rid of the old one it will have to have the refrigerant removed which cost money.
I don't understand how Sears thinks this is acceptable. I paid over $200 each when I bought them new and now they do a recall cause they are known to cause fires and they don't do a direct replacement? This is totally unacceptable!

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Update by Timinct
Jan 09, 2013 5:10 pm EST

Well Liz R where are you now? No help or contact from Sears at all. Imagine that!

Update by Timinct
Dec 20, 2012 10:44 am EST

To Liz R.,
I followed your directions and still have yet to hear from someone at Sears Cares. I was told a case manager would contact me when available. Maybe I expect to much when it comes to customer service. Three business days have passed and nothing. This says that Sears does NOT care to me!

Thanks for nothing so far.
Tim

Update by Timinct
Nov 27, 2012 7:39 am EST

I didn't ask for a "better and newer" model. Sears is recalling them. They should either fix or replace. Why should I have to spend more money to have the same working item? So what if it is new. I didn't ask for an upgrade! Learn to read!

Bottom line is that if your going to recall a faulty item then you either fix or replace it.

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slb30
Warriors Mark, US
Aug 28, 2013 3:35 pm EDT

Dear Sears Cares...still waiting to hear from someone and as of today, still nothing...Good luck to the rest of you trying to get enough money for a replacement!

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Phil Neal
Harborside, US
Aug 26, 2013 9:07 am EDT

Aside from the unfairness of how Sears decided to handle the recall I have another twist to add.
I followed their directions and mailed back requested material on 7/8/2013. My tracking # indicated it was received in Huntsville, AL on 7/10/2013. Not having received the promised rebate I called on 8/13/2013 and was told the material had not been received and that my call would be "escalated" and I would receive a call within 2 business days...right. I called back on 8/16/2013 and was told the material had been received but there was an issue with sending out any rebate checks...again with the escalated call promise which. to date. has not been received. I suspect the "call resolution" center, like many others today is not in the US but is the cheapest way Sears can handle their problems.
Needless to say, Sears will no longer get any of my business.

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prettyflowers
Orlando, US
Aug 22, 2013 12:50 pm EDT

I received a post card, also, and the dehumidifier I have had for a long time is the 70 pint, low temp model, which also is the most expensive model. I, too, looked online and a replacement for the one I have costs A LOT MORE than the $100 plus $25 coupon! $125 won't buy me a replacement either! Not even close! I don't have the money to put out for the difference on a working dehumidifier. It wasn't my recall. It was Sears' recall! I also agree that if THEY are recalling this item and that I am NOT to use it anymore, then it either should be FIXED at THEIR cost and THEIR shipping, or to give me exactly what it would cost to buy a new one! Oh, and while they are saying NOT to use it, my basement will increase its humidity to cause mold and mildew which is why I bought it in the first place 8 years ago! I do NOT feel that what they have offered to me is right! What it looks like to me is a sales gimmick more than a safety concern. After all, why has it taken all these years to get a recall out. What did it take to get a recall in place? I have had mine since 2005. I would have to find my receipt for the exact date, IF I can still find it. Now it is 2013. On the CPSC website, it says that the recall took place effective August 2, 2012. Now it is a year later and I received my postcard last month! Here is the link to the CPSC website for this recall: http://www.cpsc.gov/Recalls/2012/Sears-Recalls-Kenmore-Dehumidifiers-Due-to-Fire-and-Burn-Hazards/
I would like to see Sears and/or LG compensate for what it will cost me to purchase a new one. It is NOT my fault that something that they made has caused the problems. When something is wrong with a car, I have to take it in to the dealer to be replaced or fixed at THEIR cost, not mine! Hopefully Sears and/or LG will see what they need to do.
Mad B.

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slb30
Warriors Mark, US
Aug 13, 2013 2:11 pm EDT

Everyone should call http://www.cpsc.gov/ I called on 8/8/13, got a return call from LG within 24 hours, now lets see if the check actually gets to me. Of course it is going to take another week for them the mail the check which means I will see it in 2 weeks (if I am lucky) The way they have handled this is disturbing. Dee, I did send an email, still waiting to hear back from you!

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slb30
Warriors Mark, US
Aug 12, 2013 8:50 am EDT

Dehumidifier nonsense--Dee, I sent an email last week, with the requesting info, still no response, hoping to hear from someone soon!

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notsears
Quincy, US
Jul 20, 2013 7:58 am EDT

What a rip...Sears - Kenmore will give you less than 40% of cost to replace defective unit. Whirlpool also has a recall going on and they are fixing for no cost to consumer. LG and Sears is not standing behind there product and have weighed the cost to fix verse losing customers and they have chose to lose customer base by not standing behind there products. I have one of these units and they are offering a $75 dollars and a $25 coupon for a replacement that cost $229. You probably can find a better deal waiting for a sale so really no compensation at all for a defective unit.

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NJ-Disappointment
, US
Jul 09, 2013 8:54 am EDT

I just received the card in the mail this weekend. I have been using it for 11 months since the recall! Unbelievable if it is truly a danger.

Anyway, now I am faced with the same decision as stated above. I have $100 +$25 to spend to replace a working piece of equipment. ... but a new one of similar size and capacity will cost close to $300. Why can't they properly compensate me? Why can't they fix it like the car manufacturers do. I trusted Sears when I purchased one of their products. ... and now they give me a small amount of money and tell me to come and buy another at their stores? Why? So they can do it again?

I wish I was finding out about this earlier. I would love to get together on some kind of class action suit. Obviously, Sears has probably considered that. After all the lawyer fees, we consumers would probably end up with less than the $100 offered.

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Frank Sch
Dover, US
Jul 07, 2013 8:37 pm EDT
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Did Anyone ever receive any additional compensation from sears? I see on hear it looks like they basically left it at "too bad".

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donna tor
Mahopac, US
Dec 01, 2012 3:59 pm EST

I also have a dehumidifier which was recalled. I too followed the directions on the recall flyer to get credit towards a new one. Then I thought to myself Why should I have to pay more money to replace a item that has put me and my family in danger for the past 9 years. I called the recall center back and was told they have no power to replace the unit but if you go to your local Sears store they can decide to replace it . So off I went to my local Sears where I have always shopped for any major home products. The associates were not at all helpful and were actually very rude. After becoming totally frustrated from the run around I decided to check online to see if others were feeling the same way. I knew there had to others who also felt this recall is very unfair. I can't even remember all the appliances and products I've purchased from Sears over the years. All I know is I'm closing my account and taking my business elsewhere. I am also planning to return the defected unit back to the store and let them deal with getting rid of it. I also am very concerned about a mold problem developing in my home which I will hold Sears and LG responsible for.

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notgonna
Indianapolis, US
Nov 23, 2012 11:07 pm EST

Totally sucks.

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9:56 pm EST
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Sears black friday ad

I received the Black Friday Ad in the local paper of the small town we live in. I found the ultimate deal, a Toshiba 50" class LED 1080p HDTV for $299.99. The ad specifically said "At least 4 per store". I was FIRST in line anxiously awaiting the 8 pm opening. When the door was opened I was told that the ad did not apply to the store in my town because it is a Appliance and Hardware store. The store in my town does not carry TVs or Electronics, the ad was meant for Full Line Stores only. It did not say anything about that in the ad, even in the fine print. If it had stated that in the ad I would not have wasted my time waiting for the 8 pm opening. Why is it not stated in the ad that it only applies to Full Line Stores? Why was the ad in the local paper if it didn't apply to the store in my town? Why was it not available for for the first 4 people wanting the TV to get it ordered in honoring the ad? I have been shopping at Sears for years and have bought many big ticket items. I will not be shopping at Sears in the future. I am horribly disappointed with the false advertising in the Black Friday Ad for 2012. If lost business is what Sears was looking for they got it here.

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J.R.
Fort Wayne, US
Dec 17, 2008 10:02 pm EST

Sears made me feel like I was the only one who was unhappy with not getting my Sansung washer and dryer pair. That made it sound like most of the customers were happy with the GE or Frigidare units. I too went to the local Sears store and checked out the other brands. I agree that neither set are the quality and value I was getting with my Samsung purchase. I also called Samsung and found out the Samsung units are still available. I would like to see Sears step up and do the right thing and honor the ad to those who bought them on Black Friday. I am sick about the whole thing. And like other people I could have gone somewhere else on Black Friday and purchased my washer and dryer but I thought Sears was the best value. Maybe I thought wrong. If Sears does not make good on this one I may not go back. I will take my business to a company I can trust.

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marriotthill
Charlotte, US
Nov 28, 2012 8:17 am EST

Another state but... in Pineville, NC, Waited in line only to discover that Sears never shipped diamond earrings in black friday ad to them. While waiting for rain check which we doubt they will honor... the Gastonia, NC store called asking if they had the earrings because they didn't gotten them either!

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Alma F.
Arlington hts, US
Nov 27, 2012 6:59 am EST

Oh yeah you're right about that FALSE ADVERTISEMENT . I know it's against Advertising Code. I am from Illinois and I made an online purchase last nov.20, 2012 for a Sony Bravia 46" LED TV for their "Early Birds Shoppers for MEMBERS ONLY" and was told to wait for email confirmation on when to pick- up the item at a store near me Black Friday came no email, Saturday came, I went to the store to know the status of it. They checked on it and told me that it's there and wait, only to be notified after almost an hour that it was a mistake and it's not in the store yet. I went home so mad. The next day Sunday, I received an email that's it ready for pick-up, went back again and was told for the second time "it's not there" and said they will call me, truly enough a supervisor from the store called and said this" the item is no longer available and was discontinued. in return for my inconveniences they are giving me a hundred dollars discount on any tv in the store whether it's on sale or regular price and was so sorry about it " Wow just like that I rejected the offer because I saw the product again on their online CYBER MONDAY DEALS. I wrote the VP of their Customer Services about it, but no response at all. They don't care, I was so stressed out and embarrass going back the store and really disgusted by this experience at the Sears Store. I wasnt able to buy a tv on the black friday sale because of this now they are on regular price. I also had a sad experience online at their Kmart Store but it's another story.

SKOR
SKOR
Toronto, CA
Nov 23, 2012 1:26 pm EST
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The back page of the flyers lists the locations participating.

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Sears once they had my money I never could get in touch with them and more.

Sears siding came to my house and gave me an estimate for my garage that is 25x30 of $13, 000. which I turned down. A week later they called me with a different one of $3, 600. I decided to do this and gave them a down payment of $1, 100. them they called me back and said I needed to pay for the whole thing before they would do any work. They told me that I needed to provide proof of how much I had in my account. So a guy came out and collected a copy of my account totals, which were almost $50, 000, and told me I would receive a call soon. A month later I called to see what was going on and I didn't get a response but instead they sent my check back with no explanation of and kind. So, they wasted two months of my time with no explanation and now its almost winter.

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Lee57
, US
Jan 18, 2015 7:17 pm EST
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Sears used the hook and bait promising me a lifetime of buying merchandise on wholesale prices. I have a log home so very little siding was done at all on the eves and one outside room. The cost almost $12, 000 in 2013. Lowes gave me an estimate on an entire house for $6100 for 2015.

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Sears sears club point redeem

My name is Jacquelin Saint-Fort. I leave in Ottawa, Ontario, Canada.

I went to Sears Rideau Centre in Ottawa, Ontario, Canada In September 2012. I redeemed 500 Club Sears points. In the same Sears (the store) redeemed another 30000 points for equivalent $300 from my accounts. For the pass two months I been try get my 30000 points back from. They refuse to do something about it. I had to buy for about $ 15000 to be able collect my club sears points.

Jacquelin Saint-Fort
365 Saddle drive, Ottawa, Ontario, k1w0b2
Tel: [protected]
Email: [protected]@ msn.com

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Sears damage to property from delivery

I had a washer and dryer delivered to my house. The antique equipment they were using to deliver the washer had one small strap, which was wrapped around the washer. When the belt was slipping from the washer, the delivery men were unable to stop the washer from falling and it left huge and deep scrapes in my oak stairs from the edges of the washing machine. I have called the manager of the Lindsay Sears, who is arrogant and dismissive. He has lied about the circumstances, but then if he actually cared enough to listen to my complaint, he may have actually understood what I was saying. Customer service has been very good at taking the phone calls, but at this point, months later they seem to just be humoring me. No results, Sears simply does not care. I WILL NEVER buy anything else from that organization. Beware, anyone purchasing items from Sears, especially this arrogant, ignorant manager at the Lindsay location. Thank God, for local business! Bought the same appliances for less money and had it delivered without any issues. They cared and had the proper equipment!

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Nancy Heintz
Chandler, US
Jun 03, 2016 8:23 am EDT

Purchased a refrigerator from Sears Great Indoors 8/24/10. Supposed to get $refund of delivery charges by sending in form which had to be sent within 30 days. I mailed the form 8/25/10. Called Sears to see why my rebate had not arrived on 10/18. I was told to re-mail it. Never received a response. Called again in Nov and was told it wasn't received in time and I would not be reimbursed. I completed my state rebate form same day and received it promptly with no problems. Why does Sears not want to do the right thing?

Not first complaint with Sears. Purchased a washer and dryer from them. Dryer broke within first t 30 days. They replaced it after repeated service calls. The washer broke within 6 months. After repeated service calls, they referred me to the manufacturer who was willing to refund the purchase price. That was fine, except, I bought the washer on sale and the price had gone up again. I would also have to pay deliver and installation charges again. After complaining tot he Store Mgr. I finally got a new washer.

I will never buy from them again and will tell everyone I know about my experiences.

SKOR
SKOR
Toronto, CA
Nov 13, 2012 11:43 am EST
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Sears gives you a invoice to sign when they delivery an appliance - you sign to confirm the appliance is in fact the one you purchased, and that the delivery team did not damage your property. If you signed that invoice, you are out of luck.

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Sears oven element broke into half

my Wife Turn the oven on at 350 in order to cook about 11 min. it caught on fire. when it cooled off after i stopped it i discovered
It was brook half in two.Lucky We were n the kitchen for God know what would have happened.
Product Name: Kenmore Range model#790.9600.9600 Sn:VF84269356

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RarelyComplain
Warren, US
Nov 12, 2012 9:21 pm EST
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Assembled in Mexico with parts manufactured in Shensai province. What do you expect?

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Sears doesn't honor price match gaurantee

Wouldn't honor their price match gaurantee on a dryer that I bought a week ago, staff was very rude making their little jokes between themselves out of earshot but we know it was about us to make us feel uncomfortable, heck even the manager was unproffesional in that she spoke louldly for us to hear that she wasn't worried about it. I ended up returning it, I've a better deal on the same dryer at Home Depot and Sears has now lost a customer and anyone else I may convince to not shop there anymore

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LitBit
Sheffield lake, US
Jun 01, 2013 12:08 pm EDT
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We need and decided to replace our air conditioning unit... And we would get three quotes Sears rep here this morning to Consult on a new Kenmore unit... He came in at 130% more Then a local small business & The warranty was less then the local small business... When I stated that the warranty was less then and the price was definitely higher From one of the quotes that we had already received He states that sears price matches... So we Start comparing his unit against the other unit And they were comparable He comes back $80 higher than the other unit He states we can have our rewards program points Because of the big dollar difference He must Contact his manager the manager states that we are getting quality & further states that he can't come that low they have overhead to worry And then we are quoted that This is beyond their percentage cut off at almost a 39% decrease from their initial figure... Then the rep left... 2.5 hr consultation appt... We have been Sears card holder members for 18 years we have Kenmore Kitchen appliances we just purchased a Sears patio set 3 wks ago, we had Sears clean our ducts out when we moved into our home three years ago... And he just gets up in leaves... Wow!

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7:56 pm EDT
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Sears never showed up to work! billing us for cancelling

On 03/12/2012 I signed a contract with Sears for a bathroom remodel and vinyl siding/gutters to begin on 07/18/2012. I was told by the salesman Ryan S. that scheduling a project with a start date so far in the future would not be a problem. I was contacted several days later by a worker wanting to take measurements. We agreed on an appointment time and no one showed up for the appointment, nor was I given a cancellation call. A few days later I received another call from a different person for a measurement appointment, this time I received a cancellation call at the appointment time, and rescheduled for the next day. The worker finally showed up over an hour late, not in a uniform like I was told and certainly not looking professional as promised by salesman. Then I was called by a production manager with a hard press to begin the vinyl siding project earlier than scheduled. I agreed to this and this appointment was cancelled as well on the day of appointment. At that time I stopped making appointments and sent Sears a signed cancellation notice as a courtesy, because I believe Sears was negligent on their part and I believe the contract was already broken by them. I am being charged $3800 for product I did not receive under the premise of a restocking fee. Since Sears broke the contract I do not believe I should have to pay this fee. Meanwhile the creditor Citi Card has been happily billing me every month, which I pay to retain my credit rating. Where are the consumers rights if the business does not honor the contract? I agree with paying a Stupid Tax for hiring/firing a questionable company based on how they are performance but $3800.00 and I received nothing?

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ExSearsSubcontractor
, US
Feb 06, 2013 6:58 am EST

I personally know Ryan S. the salesman and yes he is a lier, cheat and a complete sorry excuse of a human being, but the number ! salesman month after month. ! The Pensacola Sears office is nothing but a bunch of ###s posing as professionals !
They have contractors in that office that cannot pass a background check ! If you have had flooring done by this office, guess what, you've had a criminal in your home by the name of Katlin. Make you feel better you let Sears work on your home ?

Do yourself a favour and do not let them do any work, and remember plumbing and electrical work require PERMITS, if none are present DO NOT let any work be done !

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ExSearsSubcontractor
, US
Dec 27, 2012 11:44 am EST

Avoid Sears Home improvement products at all costs ! They are the septic tank of all companys out there ! I know, i was a subcontractor with these sorry excuses for human beings for 8 years, in that time i have seen 1000's of people that have been
ripped off
lied to
have paid for items and services never recieved ( Sears does not brack there contracts down, just a final figure at the bottom } well in the sales worksheet is the proof of what your paying for.

Sears will hire anybody to do the work for them, EVEN IF THEY CANNOT PASS A BACKGROUND CHECK !
A word of caution to everybody reading this, DO NOT let these people into your housr ! If you make the mistake of doing so i will be reading your complaints soon.

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Sears - emails for sears execs!

Here are the emails and the exec phone for the big wigs at Sears! let them know how you feel over and over...maybe they will realize they have a problem? Louis J. D'Ambrosio, CEO/ President ld’[protected]@searshc.com Ronald D. Boire, Exec VP, [protected]@searshc.com Robert A. Schriesheim, EVO/CFO [protected]@searshc.com Dane A. Drobny, VP/General Counsel...

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Sears free shipping not so free

I ordered a part from Sears Parts Direct (SPD) over the phone. I was shipped the wrong part and it was returned via UPS.
I was told that they would ship the part for free because of the delay. After 2 other shipping attempts via UPS, who returned the part to SPD stating that the address was incomplete, I changed the address to a San Juan address. I eventually received the part a month following my initial order. They charged me shipping on the first order and only reimbursed the incorrect part order. I ended up paying for the part I wanted and for shipping. Bob from SPD (who would not provide a last name) said that I was just trying to use semantics to justify free shipping. In his perspective, I received "free shipping" on the 3 orders that I never received and that I should pay shipping on the part that I received. I was told I would receive free shipping because there was a delay in my order. I did not receive free shipping. I think free shipping is FREE.

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Beautifulstranger
Hastings, GB
Jul 14, 2014 7:27 am EDT
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Trevor Butler is the registered owner of this website and is running a fraud on car parts, by defrauding people of monies and no part arrives and all email address are down and website, although he puts this site back up a couple of months later to scam others out of monies; I have reported this website and person to the fraud squad!

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3:23 pm EDT
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Sears horrible customer service and furnace install

I'm disgusted. We had our furnace and a/c unit installed 3 years ago and have had problems from the very beginning... But today has left me in disbelief that a company such as Sears could be so pathetic. Our 3 year old furnace quit working today, the first day of snow fall (of course) so I immediately got on the phone with the customer service line... After 30 minutes of discussing what was wrong with our furnace and how our a/c unit didn't work properly all summer I was informed that they had no record of our furnace being on our account... My sears representative simply responded with "ma'am that happens sometimes and I don't know why your furnace wasn't on your account but there's no need to be frustrated because I'll put it on your account now." Hmm. I'm fairly certain that professionally run companies do not have massive issues like not having a paper trail of your product you purchased and installed 3 years ago and have had repair men come over numerous times. I then requested to speak to a manager and was then told " that won't make a difference because there is no way we can go back." Interesting... Tell me why exactly you record phone call conversations with your clients? I had given my furnace model and serial number more than once. After trying to understand why Sears failed so many times we set up a service repair order. We were told it will take 2-3 business days to have someone come and fix our problem... thats brutally unacceptable, considering its -10 and our house is frozen! This was the end for me. I'm so irritated to the point that I will be calling another company like Bruins to give my business too. NEVER go through Sears unless you enjoy being disappointed time after time.

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I know sears
Orangeville, CA
Nov 24, 2012 9:19 am EST
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the majority of Alberta customers are service via independant contracts for most of Sears repairs whether it be furnace, dishwashers etc. Once again, Sears has no real control over the contractors and if the contractor has one of his customer with a issue, and aSears customer with a issues, well whom do you think gets service first. This is of course not what the sales reps tell you when you purchase a appliance in the province of Alberta. Bottom line is contractors take care of thier customers first, then Sears customers!

Andrea Hudson
Andrea Hudson
Fizzyville, US
Nov 24, 2012 6:09 am EST

I thought they outsourced their cards to Citi. Either way, it would be the same issue I suppose.

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I know sears
Orangeville, CA
Nov 23, 2012 2:19 pm EST
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Keep in mind, and this is not a excuse that Sears outsources thier card to Chase and therefore has no real control over them on how they treat Sears customer...

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abrahamayeka
Hamilton, CA
Nov 23, 2012 12:00 pm EST

Interesting question...did you ask to speak to a manager? Sears has got to have the WORST customer service people of any business I have dealt with so far! Any time I have had to call it turns out to be a 15 minute ordeal without getting any help. They spend so much time verifying your name and address. Today I needed to call to question something on my statement. With my initial call I needed to enter my sears card number and then enter my birthdate to verify it was me. After listening to all the options I pushed 0 for customer service. The woman who answered asked my name. I gave her my name. She said no, she wanted to name as it appeared on my card. I gave her my name. She said no, she wanted the name exactly as it appeard on my card. I gave her my name. She asked whose card I had. I told her it was mine. I had already given my name 3 times. I didn't understand what she was accusing me of but I had already entered my card number and birthdate. She told me she didn't appreciate me getting angry but she needed to have the name exactly as it appeared on my card. Hugh! Really! I told her I had already given it to her three times and I didn't understand what she wanted from me. I asked to speak to a supervisor. She responded, "okay but you'll waiting a long time"!. Then put me on hold. I hung up and called again. This time I asked to speak to a supervisor. I was questioned why. When I explained what had happened with the other "helper" I was informed that it was noted on my file that I was giving a different first name then what was shown on my file. WHAT? Again with the name. For some reason she wouldn't transfer me. This has happened before. Are they told to deal with problems themselves and not to bother supervisors? I still haven't resolved my statement problem because this second helper just kept repeating the same questions over and over again, without trying to find the answer to why an item I had cancelled twice appeared on my statement. The first time I cancelled it was a week before delivery. Obviously the person who cancelled did not do so. The second time I cancelled it was when I received a telephone call the night before the scheduled delivery to confirm the time. When I informed her that I had cancelled the item as no one was going to be home to accept, she said she did not have any information of the item being cancelled. She then proceeeded to cancel and "promised" me that this time it was cancelled. Well it wasn't as it appeared on my last month's statement and again on this month's. Now I'm going to have to call again when I can calm down enough. Sears Customer Service is a real test in patience. Just beyone annoying.

Andrea Hudson
Andrea Hudson
Fizzyville, US
Oct 28, 2012 3:37 pm EDT

did you ask to speak to a manager?

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I know sears
Orangeville, CA
Oct 28, 2012 3:14 pm EDT
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Welcome to the land of dissapointment, unfortunatley, there is no end in sighte

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8:35 pm EDT
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Sears warranty or refund on item

I purchased a Angel Care AC401 Baby Monitor online at the Sears International Store and was very happy with the price and semi reasonable delivery time to Singapore. When i started using the product it was seemingly working OK and then we noticed a burning smell coming from the device when plugged into charge off the mains. This compromised the product and after doing some investigations with the AngelCare in Singapore, found i would require to contact the point of purchase for warranty/return.

This item was purchased on Sears.com and under their International Customer policy I had 30 days to return the product. I contacted them and was 3 days out of the 30 day warranty. Despite very politely discussing how i can review having this faulty product exchanged or refunded, the team is not being considerate of the situation. For a large percentage of circumstances i understand that a policy of 30 days needs to be adhered to, however i can not see why an exception can not be made when an item which is obviously faulty can not be returned because of I was 3 days out of a contact period.

All this after it toOK 10 days for my initial email to be even responded to, I spent over 20 minutes on two separate occasions speaking with their International Contact Center for no assistance.

The Sears.com website states that baby good (which is where this item is classified on their website) has a warranty in the US for 90 days, yet when it comes to International Customers all warranty or return periods are 30 days. It shows a poor respect for international shoppers who pay a premium on shipping that we are not afforded the same warranty on the same products as those who would be purchasing domestically in the USA. I am not seeking to do anything other than to have a faulty device replaced, or refunded and the consideration by Sears to assist a customer, i believe it would be likely that Sears would be able to return this to the original manufacturer themselves as a faulty item anyways.

This has been a bad experience in dealing with what i believed was a reputed US company and would strongly urge all customers not to shop international with sears.com as you do not have viable warranty or return option.

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Sears refridgerator keeps dying

Being a faithful Kenmore product user, we purchased a 3 door Kenmore refridgerator model #596.[protected] in 2005 expecting it would last at least 20 years. Before the warranty expired, we had to call for repairs because it was blowing warm air. The technician replaced a part and told us to make sure the underneath of the fridge was kept clean from dust. We bought an extended warranty and of course the fridge stopped working again after it expired. We emptied the fridge (thank God we have a a faithful Fridgedaire we bought back in 1984), unplugged it and let it sit for a couple hours. When we plugged it back in, it worked fine. This continued to be an ongoing problem about every 6 months, once on the day after Christmas! It finally went problem free for a year and then started in again. This last time it was only 3 days later. I will never by another Kenmore product. There were not recalls so I guess we got a lemon! So much for doing business with Sears anymore.

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Sears almost kicked out of your store for trying product

I went to sears with my girlfriend. There we saw some beds and sheets. My girlfriend and I opened the package of sheets and we took off our clothes and started having sex, to test and see if the bed was one where we could have comfortable in. The manager came in and I told him he could not join in. He then kept staring and I told him that if he took a picture it would last longer. He then proceeded to tell us that we must put my clothes and get off the bed. I asked him why, and he said there are parents shopping with their children in the store. He told me the store closes at 10pm and we are more than welcome to try the beds then, only we should be finish before 9am when the store opens and put the sheets back and not say a word.

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SEARS EXEC EMAIL ADDRESSES
oregon city, US
Oct 25, 2012 7:29 pm EDT
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Here are the emails and the exec phone for the big wigs at Sears! let them know how you feel over and over...maybe they will realize they have a problem?

Louis J. D'Ambrosio, CEO/ President ld’ambrosio@searshc.com
Ronald D. Boire, Exec VP, rboire@searshc.com
Robert A. Schriesheim, EVO/CFO rschriesheim@searshc.com
Dane A. Drobny, VP/General Counsel ddrobny@searshc.com
Steve Haber, SVP Pres. Home Appliances shaber@searshc.com
Bruce Johnson, Exec VP bjohnson@searshc.com
William K. Phelan, Vice President, Finance wphelan@searshc.com
Robert A. Riecker, Vice President, rriecker@searshc.com

Sears Executive OfficeTelephone [protected]

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

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