Complaint Rating:

Company information:
Sears Home Improvement
based out of Miami, FL, Florida
United States
www.sears.com

I'm inspired to write this now as I sit (one year later after project began) waiting for someone to show up and once again replace a piece of my kitchen cabinets. If I were to give every detail of why NO ONE should use Sears Home Improvement, I would be wasting an entire afternoon. However, in a nutshell, the quality of the product (for what they charge) is horrible, they have contracted-out work people who basically could care less about how things should be PROPERLY installed, getting a hold of a so-called "project manager" is nearly impossible and having that "project manager" actually SEE the job being done and rectify the problems that are happening WON'T happen. And, as I mentioned, we are still experiencing pieces of our new cabinets slowly disintegrating (BY NO FAULT OF OURS, JUST POOR QUALITY PRODUCT). I hope that whoever is doing their research on possibly using Sears for a kitchen redo will read this and quickly change their minds. We immediately canceled all credit cards involved with Sears and no longer even step into a Sears retail store due to this nightmare experience.