Complaint Rating:

In April, a charge was put on my credit card that was not mine I was told to "remove it" and pay only the balance since it would be "put in dispute" and removed before my next billing.

I have received finance charges ever since I did the above, and was told (6) different reasons by (6) different people, including supervisors... each telling my the one prior gave me incorrect information!

I wrote the dispute department at Sears, and am getting the runaround...but still receiving finance charges I did not incur. What a bunch of untrained, rude, uncaring people. I am told because of their "screw-up" I was put into a revolving charge account, with daily interest added... DUH! Then... why don't they fix it????

Any advice or help you can give me before I see my attorney would be greatly appreciated.

Thank You,
Myrna
Painesville, Ohio 449077