Sears
reviews and complaints

I will never deal with their online services again. I am in Montreal Canada, and after having ordered an item, the delivery company called 3 hours earlier than the delivery was expected a grand total of 7 times in a row, waking up my 2 year old. Not to mention, it was from a strange display name, so i didn't answer it, dismissing it as either harassment or a wrong number. I called Sears about an hour later, and they told me that there shouldn't be an attempted shipment, because the order never went through. Literally 5 minutes after that call, I went outside, opened my visa statement, and saw they had billed me for the item! I called them back and they asked if i wanted to reschedule a delivery... I told them to shove it and cancel my order. They refunded me a week later the incorrect (less than the original) amount, and that same day, UPS attempted to deliver the returned item to me! Talk about disorganization! I am royally pissed!

I am so disapointed with Sears once again. I have not shopped them and for years and gave it a try last week because I wanted to order a toddler bike on line and pick it up assembled. the person I talked to said EVERY BIKE comes with free assembly so I ordered on a Sunday and he also said they were available at my local kmart, I would get an email and be able to pick up that day. I called the Kmart on Monday as I had never received an email but saw that my credit card was charged. The person at kmart said indeed my order was there in a box! He told me that bikes under 20" are not assembled. Mine was 10". I talked to his supervisor for confirmation of that stating that was had been ASSURED by sears personell that our bike would be assembled. I went to Kmart and bought the same bike ASSEMBLED for $10 less and called for a refund from Sears and emailed my complaint. I havent gotten a response in 48 hrs but this morning KMART called to tell me that my refund is in cash at their office. they were unable to return the credit to my card! what a hassle and so not worth it

Giving the way Sears does business and treats there employees this does not surprise me. I myself was fired from this crap hole company the day before Thanksgiving after I was diagnosed with RA. I am a widowed 27 year old mother of an autistic 5 year old. If they would do that to someone like me, I am not shocked they would steal their customers money as well. During the time I worked there they pushed, pushed, pushed us to sell those rebates. And we had people coming in all the time wondering why they were screwed out of their money. Do not trust Sears. Especially the one located in the Alderwood Mall in Lynnwood Washington.

I had made an appointment on line well in advance. I was called two days prior and was told that they had two others appointments scheduled for that time and would have to change mine. I went ahead and accepted because that was the day that I was going to have my 17 month old grandaughter. Our appointment time was during her nap time and she was fussy. The photographer did her best, but it was VERY hot in there. I asked if they had any fans and they did not. My grandaughter is very hot natured and does get fussy when she is hot, so it just made for a very unpleasant event. It was almost unbearably hot even for myself. Then when we had to look through the poses, it took forever. I picked very quickly just to try and hurry, so spent more than I should have for not good photos.

I completely agree with you! I also live in Abilene, and recently visited the studio. My 2 yr old was very fussy as well and only managed to take 6 shots and then told me the same thing "let's just see what we have". She was really nice, even though my kid was NOT happy. But I was the only customer at the time...And I don't think it was intentional, but their main power to their computers went down and I waited about 30 minutes for them to get it figured out. So 6 shots. 1 dissapointing good pose. Really good prices. But will I ever go back again? Probably...
Just a thought: next time you want to complain and post it, make sure you use spell check ;)

~Lynet :)

It's actually a good thing that sears shows all of the add-ons. It's actually a way to change items to fit your needs. At discount tire and Costco, they automatically add things in, and you are still paying for them even though it says that it is free. The reason Sears does this is because there are many options to suit many vehicle types. There is a chrome valve stem option, and a regular rubber valve stem, also there are long and short valve stems, and high pressure stems for those who drive trucks. We can package everything together so that it looks like how costco sells them, because when customers see that there are OPTIONS they freak out and walk out because we are charging for too many things. I didn't think that it was a bad thing to give someone options, and we just put the ones that are tailored to each customer in so that you as a customer don't have to decide between the 20 or so valve stems options. Here's a hint: when you are tire shopping, use the exact same tire and make sure you are looking at tires with the exact same speed ratings. Also, look at the total price with EVERYTHING (road hazard, balancing, installation, valve stems, etc) Sears can and does beat Costco on several tires, and what they don't, they do price match. There are some tires that are branded differently, but are in essence the same exact tire, Sears will price match for a comparable tire also, so that the customer is always taken care of. Please if you have a problem with the service charges, do some homework, or ask to be shown around the industry. I do this for my customers and I have had 97% customer satisfaction feedback and most of my customers come back to me because I educate them about their purchases and exactly what the difference is when they buy from sears. I have noticed that a lot of people want a price of just the tire not realizing that tires at one place will be cheaper while installation is more expensive, and vice versa. And will not listen to me when I tell them that they need to look at the "whole" picture with installation and valve stems and road hazard.

I bought a new refrigerator from my local sears store. Told it would have free delivery. Then after I agreed to buy was told it would be a rebate. I paid the additional $65.00 sent in the papers, but guess what four months later no rebate. A person or a companies reputation will grow or diminish with their ability to do what they say. Sears had a great reputation. It has in my eyes diminished to a shoddy company and not one where my money will go in the future.

Sears, like many American retail chains, is in financial trouble. The reason they use the rebate system is to give them time to hold your money in order to make interest on it. The onger they hold it, the more money they make. I had the same experience myself recently. I will never make another major purchase from Sears again.

At this point I would advise you to send a complaint form to your state's Department of Consumer Affairs or Attorney General, depending on how your state handles these matters. This form can usually be downloaded from the internet. Attach a simple letter. ALSO SEND A COPY OF EACH TO THE SEARS REBATE CENTER IF YOU CAN FIND AN ADDRESS. If an address is not avaiable, send and email via their website and let them know that you have filed a formal complaint with your state. This might speed things up a bit.

We purchased a washer, dryer and refrigerator at Sears on March 2, 2009. We expected 2 rebate checks, one for $75 and the other for $797. After 4 months and many phone calls, we finally received our $75 check. Interestingly enough, we have yet to receive our $797 check almost 6 months later. Today I called the rebate customer service center, and they said that it would take 21 business days to process the re-issued check and another 4-6 weeks to actually receive the check in the mail. This is the second or third time I've heard this before. And back in May they supposedly sent our checks to the wrong address. When I asked them about this, they stated "We sent the check to the address listed on the rebate center", as if I don't know my own address. And the 800-number listed on the website for inquiries for the rebate center is not a valid number. Shady!

DO NOT BUY ANYTHING FROM SEARS!

I had same bad experience. After I mailed the $75.00 I checekd on line. It was there for processing. Than after a week I checked the information for $75.00 deliver status, I could not find any information, and the 800 number they listed is no longer valid. Just wondering, is this a Marketing scam for consumer. I double I will see my rebate back.

If sears can not do the rebate, just said it up front. Other retailer offer good service.

Joyce

Yes rebates are a bit of a scam. I purchased a refrigerator at sears and was given a rebate form for delivery charges. Waited 3 months, checked status and was denied. Reason was I bought during a sale. The rebate form does not mention this - when i called rebate center they knew this and agreed with me that the rebate doesnt say anythign about this yet it is rejected.

Go shop at home depot or best buy...

I purchased a double oven from Sears in Feb 2009 with a 10% rebate ($289.00). All of the paper work was filled out the same day, submitted online. They have indicate recieving and matching up the paper work but can't seem to sent out the rebate (in the form of a debit card). You would think Sears could mail the rebate out in 4 months. They post your bill to your account in FOUR HOURS.
Sears is really playing games (hope you get the rebate soon)with its customers. They are doing a lot more damage than good with the rebates. The rebate needs to be deducted at the time of purchase or you may NEVER get it.
Good Luck

I am having the same problem as Sears Installers did not comply with local HVAC code and installed the drain line into sewer line, which backed up and totaled the Heating unit. Sears agreed thier contractor made a mistake and was willing to pay half of the replacement, which I declined. They are responsbile for the installation to code and currently looking for legal representation, Denison Texas

September 5, 2009, my husband and I went to purchase a mattress/box springs with the 50% off sale. We found a great buy and proceeded with the clerk to the computer. She was very helpful, asked all the right questions, and I gave her a check to pay cash. She rang the transaction and asked us to check our personal information so the delivery man would be sure to have the correct phone number. She handed back our check and said it was an electronic withdrawal and the money had intantly come from our account. Our cell number was incorrect, so she went back into the computer to correct the cell and voided the entire transaction.

She corrected the phone number and asked for another check. I commented I thought the money had already come out of our account. I was told when she accidently voided the transaction, the check was voided and went back into our account. Reluctantly, I wrote another check and it was declined due to duplicate trnsactions back to back.

At this point she did not know for sure what to do. We had now been purchasing this mattress for 25 minutes and still had not finished the deal. She mentioned a credit card - we had the cash for this set aside and did not way to add it to a credit card. I gave her my debit card - BIG mistake - and the deal was closed. She assured me we had not paid twice.

We came home, went online to check our account and nothing had come out yet. Went back into our account on Monday and there was one $955. purchase. We were very pleased. Went back online Tuesday - and there was a second $955. purchase.

We immediately called the bank - they confirmed it was the purchase, but Sears had to correct it. My husband called Sears, talking with someone in the business office and was told it would be corrected. Wednesday - both charges were still out of our account.

We live about an hour from Sears so headed to the store to get the problem corrected. The clerk was there and very apologetic, took us to the business office and the store manager was out to lunch - having just left and would be gone for 1 1/2 hours. Now we had just drive one hour to get there and chose to pass the time running errands in a nearby town, where we again stopped at a branch of our bank and were told they could not do a thing. We were told the store manager would call us upon her return. Almost 2 hours later she did call. She was very adamant there was nothing she could do but wait for the check that was voided to run it's course and the money would go back into our account. She had checked with the check tracking company and it would take at least 7 working days.

I explained we did not have unlimited money in the checking account and what would she suggest we do when other checks made their way back to the bank, bouncing due to insufficent funds? Then there would be the late fees not only from the bank but from the companies returning the checks. Then the bad credit history due to bouncing checkes - what should be do? She stated she understood perfectly - offered to pay the fees since it was obviously their error- but she could not just put our money instantly back in the bank by sliding our debit card the way it had instantly come out.

She again stated nothing - absolutely nothing could be done and we would just have to wait. So - it has been 7 days today - that is only 4 working days however, because of Labor Day Holiday. Our bank states it could take up to two weeks to have this transaction reversed by the check tracking company.

The mattress/box springs were delivered yesterday - but we have been so preoccupied by spending all our time trying to get our $955. back we did not notice if they were even comfortable. We have 30 days to decide that - and if we need to return them we pay the return delivery fee, plus 15% stocking fee. Now you tell me where we go with all of this? Several years ago we stopped shopping at Sears because it seemed that every purchase had some kind of complication that it took endless energy to straighten out. Some old habits are just not broken easily. Hours have already been spent trying to get our money back from their admitted error!

Last year, I purchased an item of clothing (for a gift) with my Sears credit card. I paid off the balance in two monthly payments. Sears then kept billing for an unpaid balance. After corresponding with them and their refusal to budge, I notified my state's Office of Attorney General. They notified Sears/Citibank about the complaint and after much ado, they could not get the matter resolved. Since I'm not wealthy, I feel the only thing left is complaint websites such as yours -- a way to air my complaint about Sears/Citibank, thus giving them some negative publicity.

I purchased a clothing item and used my Sears card to pay for it. In two payments, I completely paid off the balance. Instead, Sears double-billed the original amount. Since Sears/Citi Bank refused to clear up the matter, I filed a complaint with my State of Washington Attorney General. I am angry that even still, it shows as a negative on my credit report and I don't know what else to do other than air my complaint against them on websites such as this one. Is anyone else having experiences such as mine?

I had a similar situation in Brunswick Maine recently. I bought my husband's chainsaw, and wanted to split the payment between debit and charge cards. The cashier had no idea this was not possible so the entire payment came out of my bank acct. When i protested, he told me this was not so, and I should not worry. But I continued to protest to complete the transaction, and the cashier tried to back out of the transaction, only to realize the computer would not let him as I had gone too far in our transaction. After phoning numerous superiors, a man on the phone told him to "unplug the machine" to void the transaction. And he did! He then told me the transaction was completely nullified and I will need to purchase the chainsaw again, using a gift card and a credit card. So, I bought a gift card, used it as my cash contribution, and then gave my Visa card for the balance.
The next day, I found a debit charge to my bank account online. Called the mgr immediately and she said not to worry, the charge would come off in a day or two, kind of like it was a cyber charge 'ghost' in the machine that would work itself out. Another day later, no deletion of the charge. I called again and demanded my money back. The same mgr again told me the charge would come off automatically, now suggesting up to a few days was typical.
I went down to the business office and had to not only argue with the mgr, but also with the operations mgr, and be put on the phone with a customer solutions expert who had not clue in hell what was up.
The mgr told me she would review any overdraft fees if they occurred as a result of this error, but that was it. They could not give me money and then be 'out the money twice' if the other charge disappeared! So I was supposed to trust Sears to do the right thing without any paper trail or written admission of error or money due, but I was not entitled to the same courtesy or benefit of the doubt. When finally I said, "Fine, and are you going to pay for my groceries til your error is fixed?" that is when the mgr issued me a credit to my debit card, which by the way, two days later is yet to be registered by my bank! Thank GOD for overdraft protection!

We discovered our food in the freezer thawed on April 4/09; called an electrician on Apr 6 who told us the compressor was gone ; on April 8th before taking the freezer to the dump called Sears who advised that only the seal around the top of the freezer would be covered under warranty. We found the freezer book to find that our warranty covers the problem; called Sears and were advised a Technician would be in on April 14th. Technician was in and charged $80.00 for a service call; not here 20mins and also advised food lost would not be replaced! We lost 60 kg of food totaling $412.00. We were advised that the compressor would be replaced at Sears expense and we bought the freezer May 25, 2004; we were advised that the cost of the compressor plus labor would far exceed the cost of replacing the freezer. The freezer we had before was 25 + yrs old and this one isn't 5yrs old; what gives? I have been a Sears customer since the 1970's and EVERY appliance, lawnmower, snowblower, TV's, VCR's mattresses, hose has been purchased from Sears. We are looking for compensation for food lost as Sears appliance covered under warranty is your responsibility (perhaps not the total amt but at least 50%). I have read complaints from other Sears customers who are likely no longer Sears Customers and very upset they were not treated fairly; I certainly hope this won't be the case with our complaint. We don't carry maintenance agreements as the yearly cost would cover at least 2 or 3 new appliances if they broke down!

I purchased a plasma TV last year. Like a lot of people they convinced me to purchase an extended maintenance agreement to the tune of $500.00. I called to schedule the annual service as recommended. The representative was okay but when he went to schedule the visit the times are limited to Tuesday and Fridays only. Then the time frame is from 8:00am to 5:00pm. (all day) with no guarantees. So in short I paid $500.00 for a maintenance contract that is going to cost me an addition $200.00 in lost wages to be able to use.

I ordered a shop vac from sears on 7/4/08 via the web site. They charged my credit card right away. The web site still shows the order is in process and will ship in 7-9 days

I contacted sears on 7/30 - they tell me they decided not to sell the item at that price and had internally canceled my order.

They send me no notification and they didn't process a refund to give my money back.

I have called over and over again and emailed asking for the processing of the refund and the best they can tell me is that they are working on it. They are happy to sell me the vacuum at the higher price.

This is bait and switch - they took my money on a sale at one lower price and now refuse to deliver the item at that price, are pressuring me to buy the item at the higher price, while they delay giving me my money back.

It's not a lot of money, but it's my money.

First of all I believe it's illegal for a company to charge the credit card before they ship the item. Clearly it's once they have agreed to sell the item by charging my credit card, they must sell the item at that price and not demand a new price (which I believe is what they are trying to force me to do) and if I refuse to purchase the item at the new price, they must give my original money back.

During a recent purchase of a cordless drill I was asked if I would like to save $15.00 on my purchase. I replied that I indeed would and was asked to open a Sears Gold Mastercard account. I agreed to open the account only if there were no annual fees to which the associate replied that there were not. I inspected the application which indicated ANNUAL FEES...none. I signed the credit application and when asked to sign the electronic signature pad I noticed that the $15.oo had not been applied to the purchase. I protested that I had understood that I would save $15.00 on the transaction. She began to explain the conditions of the $15.00 "credit" to my account at the time of activation of the Mastercard. I indicated that this was not what I had understood and that I wished to cancel the transaction and would not sign the signature pad. She informed me that the transaction had been electronically sent when I had put my social security number in to the PIN pad and that the signature was only a formality. I told her that she had performed a classic bait and switch on me and asked to cancel the entire transaction. She replied that she could not and called the floor manager. After discussing the matter with him and getting essentially nowhere, I retreated with my new cordless drill bruised but not broken. I inspected the application upon arriving home and luckily found that there was no annual fee however that the disclosuers were accurate to 07/01/08. A quick call to the credit department verified there was no fee. I think this is an intentional DUPE by Sears sales associates and that they are aware of the fact when they offer the savings. I will be okay in this as I will be able to pay the unpaid balance with no additional fees however, there remains the anger of allowing myself to fall prey to this scheme.

I currently work for Sears in "Major Appliances". Although there are many legitimate complaints registered by many unhappy consumers, this is not one of them. Under no circumstances can Sears install a gas range - this is left to the local gas company or gas supplier due to Code restrictions etc. Electric ranges are a different story, and Sears does in fact install them everyday. Perhaps there was a misunderstanding as to what exactly was going to be installed? "Free" (via mail-in rebate) delivery and installation is offered almost every week, however, gas ranges are not included in the "installation" guidelines and cannot be included due to the afforementioned Code restrictions.

We've been Sears customers for over 30 years, always purchasing our home appliances from them because they HAD good service and warranty.

Over the last 4 years the customer service and product quality has deteriorated noticeably. We purchased new appliances for our new home from Home Depot and Leon's and have been really happy with their service and have had no complaints. Reasonably quality, cheaper prices than Sears.

It's really a shame - sears used to be really good. I still have some of their old products that work as well as the day we bought them.

Not only is it late after 5 PM, but now the ones through Citi are now late after the 23rd day, for example, if your statement states that your due date is the 5th, the actual date that they charge a late fee is the 23rd of the MONTH BEFORE. We have just received our bill, which we pay the full amount that we charged every month before the due date on the top of the bill, and we were charged a $39 late fee, even though our payment was made on the 24th. We no longer will be using this card.

On Wednesday February 17 my water heater flooded my basement causing severe damage to my laundry area. I called to make an appointment with your service department and I was told someone would come between 8-12am. Being that both my husband and I work obviously someone had to take off to wait for a serviceman from Sears. By 1 in the afternoon no one had showed. When we called the service department we were told someone would come between 1-5pm. Giving these large time spans does not give individuals who need to work any grace time. At 5 pm we got a call that he was “on his way.” Only to be called back and be told that he needed to go back to his first job. We did not get a serviceman until 6pm in which he stayed for 10 minutes and stated it is not the Water Heater but our pipes. He charged us $140 for this service and $102 for a “permit”. We also took out a service contract (#[protected]) for any future problems.

Fast forward now to the next day, another day that needed to be taken off for a plumber. The plumber now tells us that it is not the pipes but the top of the water heater which is corroding. And, we now have to pay him $200 for his service. We spent the rest of the afternoon trying to get someone to explain to us how this was misdiagnosed but got no answers and just the “runaround.” My husband had to speak to several different customer service reps before he could even get a next appt. Hours on the phone with no solution. There was a lack of knowledge on what happened, a lack of courtesy and a lack of professionalism. Finally we were told that our particular Water Heater would take until Thursday to arrive from the warehouse because it was not in stock. That meant that with two kids under the age of three I would not have any hot water for over a week. I could not give my children proper baths, wash any laundry or dishes.

There was no number that linked us with a manager who could offer a solution. When we said we were willing to pay for a different Water Heater because we did not want to put the family through distress we were given the runaround again. So we dealt with it and boiled water all day for nine days in order to run our home with two babies.

Finally when Thursday did come the wrong Water Heater was sent. Yet another day taken off to get the wrong product. On Friday someone was supposed to come with the correct Water Heater but because of “snow” they did not. My husband found his way to work as did many shop owners and other professions. How come Sears get’s to take a day off when other people are suffering? Oh wait, Sears no longer actually send people from their store. You now contract out to local repair companies. So, why couldn’t anyone be sent by the afternoon when the snow had stopped and the roads had been cleared? It is not an unreasonable request

I had an emergency when my water heater started leaking and I went to Sears and purchashed a new water heater that I was supposed to have installed as the first call of the day per the saleperson. They didn't come until 3 pm on the day of installation. I told them to be extremely careful when bringing the water heater into my basement because the washer and dryer were close to the door and I didn't want them to stratch either one of them. They moved all the furniture and installed the water heater but scratched the lid of my brand new front loader dryer that I paid over a grand for. I have made 8 phone calls to them and the insurance adjuster was supposed to come out and access the damage but never did. So I have a nice scratch in my lid. DON'T EVER BUY FROM SEARS, they came out not in any kind of uniforms like they show in the picture but kids fresh out of school with all kinds of piercings. They never even bothered to follow up on my complaint after over 8 phone calls. I have an attorney looking in to it at this point.

Shame on them for not having every part for every water heater they've ever sold on hand at all times! Shocking!

That's sarcasm

It's called a service charge, he came out to your door, and you gotta pay for the companies expense.

It was definitely wrong of that [censored] on the phone to schedule the repair for the wrong product though.

From my understanding of this complaint it looks like the consumer is wrong. When Sears runs a 15% off sale on all appliances the price reflected on the sign is the price they pay unless the item is a tagged a great price, brand restricted or the item has 88 Cents on the price meaning it is clearance. If the customer takes the regular price and subtracts 15% it should equal the price on the receipt unless the item is one of the above exceptions. The only time that this would be different is if Sears is running a credit event where you would get an additional percentage off the tagged price.

Approx. 2.5 weeks ago our refidge went out. We have a repair service agreement. My wife call and they told her it would two (2) weeks before the repair guy could out to where we live. Well finally the two weeks when by and they did show up to fix it, but guess what, he did not have the right parts. He has to order them and then we have wait another two weeks before he comes back. IF I EVER WALK INTO ANOTHER SEARS STORE, SOME ONE PLEASSE SHOOT ME.

We are long time customers of Sears, as were my parents, and we have always trusted them with our appliance repairs.
I called 1/13/11 for a microwave repair. I paid approx. $125 for a service call, regardless of whether they fix my microwave or not. If they do, the cost will cover all labor, and parts will be extra. The first repair-man came 1/14/11 and said it was a certain part that must be ordered and would cost approx. $350 to fix. He charged my card & rescheduled another appt. for the next Friday, 1/21/11 to replace the part. I waited at home again, for the 2nd time during the 4 hour window, he arrived & opened the part. It was a used, broken part with freyed wires. He ordered yet another part & rescheduled the service call for Tuesday, 1/25/11. I again waited during the 3rd 4 hour window to find a different repair-man. He said I had the completely wrong part & that he would need to order another part & schedule another service for Friday, 1/28/11. OK, this part was going to be covered by the warrenty and I should get all $ back for the originally purchased part, but not until the other part is installed. It's Thursday 1/27/11 and I called to confirm tomorrow's installation time. I spoke to 2 customer service reps who basically told me I had to wait on the part & the first lady said I was scheduled for Tuesday, 2/1/11, then the 2nd lady told me I was scheduled for Wednesday, 2/2/11. I asked for a manager and for any ideas of why it was taking almost a month to fix my microwave! Basically my answer was: Cancel the order & still pay the service call, which will cause me to pay someone else a service call & start all over again, or wait for the part, and they can't refund my $ for the "wrong part" until my next service call. I was told that my "inconvenience" would be noted in my file. I WILL NEVER USE SEARS REPAIR SERVICE FOR MY APPLIANCES AGAIN & I WARN YOU TO DO THE SAME. If you do, good luck with that.

Sears repair services has been nothing but a hassle. I called over a week
Ago to have my 2 yr old fridge repaired under my sears repair protection plan. A "repairman" came last saturday and said we needed a new control board and that he would be here from 1-5 on wednesday. At 3pm wednesday he called and asked if the part had come. I was unaware that the part would be shipped to my house. He said he couldn't come today because the part had not come yet and that he would come saturday. Ups delivered the part later that day. Today I waited all day and no one came. I received an automated call from sears. I called them and they claimed they had no service scheduled for me and they couldn't do anything until july 20th this would put us with 10days without a fridge. I asked to speak to a supervisor, waited on hold for 5minutes and was hung up on. I've already taken 1 and half days off from work to have my fridge repaired. The service has been a joke and totally unprofessional. I regret shelling out $400 for repair service and for that fact buying anything at sears! We spent over $7, 000 on appliances and sears has treated me like crap. So much for loyalty.

Called Sears to repair my dishwasher. Appointment made for Sept. 12, 2017. They called and said they were on their way for a maintennance check. I informed them it was a repair call. They couldn't do it and have to reschudule again. I had to take off work 2 days with no pay because of their error. First of Oct. I called to have my other dishwasher fixed, ( only a month old ) . Appointment set for Sat. Oct. 8, 2017. They never showed up. Called to find out where they are. They had the wrong dishwasher and address. They say it was schuduled for Oct. 18. I specially made the comment about Sat. appointments, That I didn't know they had them. In my area the operator said they do. How can they make these mistakes. Doesn't anyone take pride in their jobs anymore!

Sears Repair Service for Peace Of Mind? If you want to spend time in HELL for about a month just get Sears Repair Service Protection Agreement, LOL Maybe 11 day to come out and tell you they have to order a part, a few days to receive the part and another 11 to 15 day to have a repair person to come out and install the part, This is Peace Of Mind for a FAMILY without a Refrigerator to use all the time.
NO THANK YOU, I will BUY SOMEPLACE ELSE FROM NOW ON and you should also.

I have a fairly new GE Profile refrigerator that I purchased at Sears last October, 2017. In the past week, the temperature of the refrigerator rose to 50 degrees. I called Sears home service repair and made an appointment for today from 8:00 a.m. until noon. I took off work in order to wait at home for the repairman. I was told that the repairman would call an hour before coming to confirm that I was home.

By 11:00 a.m., I called to confirm that the repairman was coming because I had not heard anything. Customer Service representative, Shirika, answered the telephone and informed me that I was still scheduled from 8:00 a.m. until noon and that I should be receiving a telephone call any minute. Just as I was hanging up, she said wait, something just changed. You now have an appointment from 1:00 p.m. until 5:00 p.m. I informed her that was impossible. An “appointment” presupposes that I participated in the making of it. I had an appointment from 8:00 a.m. until noon and that I am an attorney who charges by the hour. I will lose approximately $1,000 today waiting for the refrigerator repairman. I had several appointments scheduled for the afternoon that I had to cancel.

When I asked for a supervisor, I was given the complaint department and spoke with Beatrice. Beatrice told me the same thing - that my appointment is from 1:00 p.m. until 5:00 p.m. and that someone called to inform me of that. No one ever called my house. I called to check on why no one was here from Sears as scheduled. Again, I asked for a supervisor and was told that she was the supervisor, which I knew was not true. I asked for an address to write a complaint, and was told that I had her name and that is all I needed. She would not give me the name of a supervisor or an address.

I had to get online and check Sears' website to obtain an address in order to send a letter of complaint, but still no supervisor’s name. I am very upset that I have wasted a day of my time waiting for a repairman to fix a new refrigerator. It is one thing to give a time estimate of four hours, which is really unfair to working people, but to not stand by appointments is totally unacceptable. I have purchased many items from Sears in the past, but will never do so again.

The repairman showed up at 2:00 p.m. and informed me that I have to order the electronic controller. Now I have another appointment from 1:00 p.m. to 5:00 p.m. in a week. In the meantime, I have no refrigerator and I will need to take another half day from work (hopefully only a half day assuming the repairman comes when he says he will come). I truly regret that I purchased from Sears. I will not make that mistake again.

I have had the same problem with sears repair service, 12 days to have someone come out to check the problem with my refrigerator, said it need a part will have to order it, maybe Tuesday of next week, it is now Friday, I can only hope? No refrigerator all this time, YEP, well I had to buy a small one just to keep milk, butter etc at a cost of $ 180.00, lost $ 300.00 worth of food, Well you can see where this is heading. I will never buy a repair contract from sears again to have peace of mind, It has been hell.

I called at 8:00 AM today to get an appointment for a repairman to fix our Sears Kenmore Elite side-by-side refrigerator. It's only 4 years old and has already had a fan motor go out last year. After describing the problem a very nice young lady with a very heavy foreign accent scheduled a repair service between 1 and 5. I was impressed with the speed of service. Until I called back at 3 to make sure someone was coming today. Nope. It was scheduled for July 13th! Now really! Who can live without their refrigerator for a whole week? So I called back and got a nice young man in Texas who simply told me that since the refrigerator is no longer under warranty, it would by easier to call a local repair service - which I did. They'll be here within the hour.

The last thing we bought from Sears was a washer/dryer with a rebate offer. After never receiving the rebate, we called to inquire. Two weeks later the mystery was solved. The paperwork was rerouted BY SEARS, so we missed the deadline and no longer qualified for the rebate. (I did say it was the LAST thing we bought?)

Come on, Sears! Man up! You used to be the most reliable in the business. Now, judging by the number of complaints and my own experience, I expect to see you on the endangered species list.

Are you ###ed, you think they will care about your pathetic posting on here? You're just another profit to sears.

Anyway, let's try to knock some sense into you.

So you say the service is always late?
Did you realize you're requesting service from a large corporation that has millions of service calls every month?
Don't you think that will sometimes prevent service from being on time.
Think about the other people that had service that day. Especially the people that had service scheduled before you. Maybe when they called in to describe their problem, they didn't explain it well. That means the technician had to do more work, and therefore it took more time. Maybe it's not really the company's fault, but another consumers...
Why don't you try thinking outside the box for a change.
How many times has a mechanic pushed back a deadline for fixing your car?
Hrm... Life isn't perfect is it?
I guess no one taught you common sense...
I'm sorry.

I too will never purchase anything from Sears again. I bought a Kenmore refrigerator and it broke under warranty. The refrigerator wasn't getting cold. Two service guys and a week and a half later it still is not fixed. The last guy was here Friday and assured me it was fixed, although I disagreed with him at the time. Of course it wasn't fixed and I was left over Easter weekend with no refrigerator. Today I call and my case manager is still on Easter holiday. She will call you in the morning. They could care less and I will probably end up with nothing. It will be a pleasure to watch Sears go bankrupt too as they will because of the customer service, lousy products and bad repair service. You reap what you sow. I will never go to Sears again. Don't they get it yet?

You might consider going to a private practice (non-clinic) dentist who someone with your values recommends to you. You might even need 2 opinions. The dental clinics have different motivations and agendas by the nature of their business models.