Sears
reviews and complaints

So many promises but no deliverable. What happened Sears? Used to be the place that everyone trusted and brought into our homes. I tried to be faithful to Sears but I feel like I should have just went elsewhere where I am appreciated. Had 2 errors so far in delivery, lots of lies and we still do not have a washer and dryer. We paid for them. Not sure where they are at but they are definitely not here in my house. Was supposed to get a phone call today with delivery times. That did not happen.I guess the Sears computer is about as reliable and the physical persons making the schedule and delivery. I guess if I want my product I will just have to hang at my house all day. I hope that it is not the fault of the delivery team (I really hope not) and instead the team leads and/or corp. leadership teams driving these orders. Must not be hard for some to wake up ever day and to know that you are going to lie or deceive a paying customer. Positive: If you are looking for a business to process your payment and take money out of your account right away, you found the right place. One area they do not have a problem with, taking your money.

I have your lies on video tape! Same issue as mentioned above but I have the lies recorded via surveillance footage. I actually used to deliver for Sears when it was A&F Transportation. Today, my window was for 2 hours. 1 hour into the delivery we (yes, 2 people home) went out front and noticed a "We missed you" not on the front door. Calling the 800 delivery customer service phone operator for the delivery driver she said the delivery team showed up during that time and no one was home. Going back and forth I remembers that I had a camera. YEAHHH... How the story changed on that side so fast after I mentioned that I had video footage. End point, still no appliance and they delivery team is not coming back. They doesn't appear to care if the feeling that I am getting. Called the sales rep at Sears and she said "sorry to hear about that" and "do what you have to do" when I don't them I was going to cancel my order if not delivered today. So long Sears. Hello Lowes or Home Depot. Good luck with that type of customer service Sears. Let's see how far word of mouth goes and internet opinions and chats and forums and water cooler topics and office party chats, etc. takes you into the 2016 with our opinions on how your treat your customers.

I will never do bussiness with Sears and I hope no one will that reads this.
1.THEY LIE
2.YOU CAN NOT GET A CORP. NUMBER
3.THEY HANG UP ON YOU
4.DONT KEEP DELIVERY TIME
5.NEVER CALL THAT THEY ARE GOING TO BE LATE
6.TALK TO SUPERVISOR SAID DRIVER WOULD CALL WITH IN 30 MIN NEVER DID
7.SECOND SUPERVISOR SAID IT TAKES 2 HOURS FOR THEM TO RETURN A CALL
8.AFTER HANGING UP WITH IN 10 MIN DRIVER CALLS
9.THEY DONT KNOW THEIR HEAD FROM A HOLD IN THE GROUND
10. THEY DONT NEED OUR MONEY

delivery has been running me around since purchase.next day advertised but not given because of sunday purchase.fine .delivery scheduled for thurs 11-20.called by svc told one item on 11-20 other on 11-21.wont do.rescheduled for am sunday.call comes saying delevery on 11-23 but between 4:45 and 6:45 PM.will call first thing 11-23 am to rearrange to am still havent called.will not deal with sears again!

I went to Sears to purchase a dishwasher. One of my first questions was whether they would bring the product up the flight of stairs to my home. They said they would and that I might be charged a delivery fee by the delivery team. I later asked what the fee would be. Neither the sales person nor the sales person's supervisor would tell me what that cost would be (it ended up being 10% of the product price!) I asked why they could not have told me during the sale what the price of delivery would be - could they not call and ask the delivery people? They said, no they could not find out who was delivering it and what the charge would be. I then asked if they'd be willing to discount the cost of the product to compensate for the high delivery charge. They said no. I asked the delivery team if they would discount their charge or remove it. They said no as well. On top of all this, the delivery date I was promised at the store could not be met; the delivery team quoted me a date that was several days beyond that.

On Sunday November 15, 2009 I purchased a Kenmore stove from SEARS. They stated that the stove would not be available until 11/29/09. I stated that I REQUIRE a MORNING DELIVERY since I work beginning Sunday afternoons. On Saturday 11/28/09 I received an automated voice stating that my delivery was set for 2:30 -4:30 11/29/09 (Sunday Afternoon). The automated system went on to state if that was not acceptable to press buttons to get things changed. THIS WAS A WORTHLESS PROCESS! The person that I spoke to state that she was unable to help; this problem (process) is automated.

I had already priced a similar Frigidaire at one of the competitor (Lowe's) and I was told that delivery there was going to be WHEN I REQUESTED. The only reason that SEARS was chosen was because the Salesman assured me that the Kenmore purchased was superior to the Frigidaire that Lowe's had. Since I had to WAIT for two weeks for the delivery I would have EXPECTED that my morning delivery request would have been observed since it should have been the first order to be sent for that day.

Now here is the kicker if I had taken off of my Job for that day, DUE TO SEARS' inadequacies and inability to accommodate its customers it would have been for naught! The delivery driver called my house, since he was not aware that the delivery had been cancelled the day before, at approximately 5:15 pm and not arriving until 6:45 pm. If I had known that he would be SO late I would not have taken the overtime that was offered.

I Just bought a new freezer from Sears and had a delivery date, when the freezer came it was damaged so I refused delevery. The delivery man called and told them what was wrong, and gave me the phone. I told them the freezer was damaged and I did not want and wanted a new one delevered right away. I had to wait another 4 days for delivery. Meanwhile the food I had taken out of my old freezer spoiled and I lost over $300. in frozen food.
First of all I find it very offensive that I have to speak to someone thousands of miles away in a foreign country that hardly speak english, and try to explain to them what I want! Second I think Sears should reimburse me for the food I lost because they sent a damaged freezer!

Ordered a microwave via Sears web site. Took almost a month for it to arrive.

i ordered a mattress and it was suppose to be delivered today between 4pm and 6pm, i got off work earlier just to be home and its 8pm already, just now i received a phone call that they wont be able to deliver it today and not even tomorrow but the day after.!.pure nonsense I waist my time, I waist my money and they are fooling around.!.will never buy anything from Sears..!.

Sears Purchase
Saturday Dec 1st we purchased a $2000 refrigerator and paid to have it delivered on Sunday. Today the deliveryman came to our house in a bad mood with a poor attitude. He complained about the five stairs up to the kitchen and proceeds to tell me that the unit would not fit in the hole. He also stated that I would have to cut my cabinet. I told him I measured the opening and made sure that there was ample room available for the appliance. He continued to argue with me so we went outside and measured the actual case. There was 1 ¾ clearance above the unit. At this point, I knew that this person was trying to avoid this delivery. After proving him wrong on the dimension of the unit, his attitude became worse. He removed the fridge from the truck with an un-padded dolly and slammed it down horizontally in the street. He removed the wood crate from the bottom and wildly pulled the unit up my driveway as the fridge rocked back and forth almost tipping into my parked van. After he set the unit upright, I noticed that the bottom of the fridge was damaged from his rough handling. I brought the damage to his attention and he became irate. He threw his hands up in the air and canceled the job. He called Sears delivery services and told him I would not accept the unit. After he lied to them, he handed phone over to me to state my case. I gave Sears an ear full. I held back nothing! I didn’t care if the installer was standing right next to me. I was so mad I could have spit fire. We had our old fridge emptied out and all our food was in coolers. After I hung up with Sears, the installer started getting aggressive with me for telling them the true chain of events. He got in my face in a combative way and my wife started to reach for the phone to call the police. This person was a real thug! Complete trash! Let me add that my wife and 2 small children witness this whole event. I called my local Sears store in Portage, IN and talked to Larry the store manager. He was a great help and very understanding. He told me that they would reschedule the delivery but my wife is afraid to be here alone with the installers. I told Larry if that same person were to come back, I would call the local police. What happened to Sears? They were once a company you could trust! We did not receive one single piece of compensation for this horrible event. Maybe Sears would have liked to of been in the paper for one of their installers being arrested. Not sure if we will ever buy another item from Sears again! Very hard to let go and ruined our day.

In the beginning of Nov. 2012 my Kenmore refrigerator/freezer began to frost over in the freezer compartment. Over the course of 2 months, Sears made 5 trips to my home in order to try and repair the freezer. Finally, on January 2, 2013 the repair man deemed it "SCRAP" and since we had the Sears Master Warranty, we were allotted 1000.00 to purchase a new refrigerator. We immediately went to Sears and selected a new one. In the mean time the refrigerator temperature rose to 52 degrees. I had to purchase a small refrigerator in order to have food in the house. I was reimbursed for the food loss, but I was told that, "If I had purchased the small refrigerator from Sears I would be reimbursed for it. Well, I didn't buy it from Sears and I never intend to buy anything else from Sears again. Also, we are insulin dependent diabetics and lost a very large amount of medication, that also isn't covered, although it doesn't state that in the warranty agreement. After 32 years of being a Sears customer, I am very unhappy with their service. The small refrigerator cost us $140.00, the insulin was about $400.00 and I feel that I should be reimbursed for these items as well. When I call the Food Loss Department, I am told that the case is closed since I cashed the check for the Food Loss and essentially, I am out of luck. Poor business practices, computerized phone calls, and lousy service has turned me away from Sears.

Hi there
I'm a former sears appliance tech from NYC, I left sears central in 2010 and I'm satisfied I don't work there anymore, the problem from what you said is the defrost system is defective ( heater element or defrost thermostat, or timer control ) it is an easy repair, what's happening is, as ice builds up, it blocks your vent to the refrigerator section, this repair should have taken about 1 hour to repair,  Sears home central is destroying themselves, new techs don't know what to do. exp techs are overloaded and must finish their routes as soon as possible for the day. The repair would have cost more or less about $200.  sears is wasting time and money. smart company right ?
routing, managers, techs, customers all against one another.
     

+
I have an e-mail from an order saying they have my order and got a phone call saying they want confirmation. I call and confirm and they say your order will be shipping and now I call to see where my order is and they say they can no fill the order but want to offer me 5% off anything else where it was $130 the price on Black Friday
I have asked for my order and will take it all the way to top management if needed as If you have an e-mail and a confirmation e-mail and a phone message saying they are sending your item how can they back out now.
Maybe we should all file complaints with the BBB and type on every bulletin board around!

I purchased a Kenmore Refrigerator about 1 year ago and have replaced the Meat and Vegetable storage unit centre support bracket twice as it has broken in the same place on the bracket on two occasions. I decided that replacing the bracket again would not be wise as the bracket is just going break again.

This due to no supports under the main support. The centre support can not support any medium weight applied to it. Instead of re purchasing a new bracket every time it breaks I decided to make supports, as shown in the attached photo that now support the main centre support. In my opinion this bracket should have some type of support. I am wondering why Sears would not test this in real life situations, because if they did they would realize that if the storage unit is filled with vegetables or meats the bracket is not string enough to support the weight. I f the a full storage unit is left open and the fridge door closes on it the storage unit does not slide back some of the times, which puts stress on the bracket. If you do that too many times and you take into count the weight that is in the storage units, the combination of the two weakens the bracket and it breaks at the front-end of the bracket.

I would like to know where Sears stands on this matter.

Model # 596.[protected] Serial # K03021593

Dear Sears Cares...still waiting to hear from someone and as of today, still nothing...Good luck to the rest of you trying to get enough money for a replacement!

Aside from the unfairness of how Sears decided to handle the recall I have another twist to add.
I followed their directions and mailed back requested material on 7/8/2013. My tracking # indicated it was received in Huntsville, AL on 7/10/2013. Not having received the promised rebate I called on 8/13/2013 and was told the material had not been received and that my call would be "escalated" and I would receive a call within 2 business days...right. I called back on 8/16/2013 and was told the material had been received but there was an issue with sending out any rebate checks...again with the escalated call promise which. to date. has not been received. I suspect the "call resolution" center, like many others today is not in the US but is the cheapest way Sears can handle their problems.
Needless to say, Sears will no longer get any of my business.

I received a post card, also, and the dehumidifier I have had for a long time is the 70 pint, low temp model, which also is the most expensive model. I, too, looked online and a replacement for the one I have costs A LOT MORE than the $100 plus $25 coupon! $125 won't buy me a replacement either! Not even close! I don't have the money to put out for the difference on a working dehumidifier. It wasn't my recall. It was Sears' recall! I also agree that if THEY are recalling this item and that I am NOT to use it anymore, then it either should be FIXED at THEIR cost and THEIR shipping, or to give me exactly what it would cost to buy a new one! Oh, and while they are saying NOT to use it, my basement will increase its humidity to cause mold and mildew which is why I bought it in the first place 8 years ago! I do NOT feel that what they have offered to me is right! What it looks like to me is a sales gimmick more than a safety concern. After all, why has it taken all these years to get a recall out. What did it take to get a recall in place? I have had mine since 2005. I would have to find my receipt for the exact date, IF I can still find it. Now it is 2013. On the CPSC website, it says that the recall took place effective August 2, 2012. Now it is a year later and I received my postcard last month! Here is the link to the CPSC website for this recall: http://www.cpsc.gov/Recalls/2012/Sears-Recalls-Kenmore-Dehumidifiers-Due-to-Fire-and-Burn-Hazards/
I would like to see Sears and/or LG compensate for what it will cost me to purchase a new one. It is NOT my fault that something that they made has caused the problems. When something is wrong with a car, I have to take it in to the dealer to be replaced or fixed at THEIR cost, not mine! Hopefully Sears and/or LG will see what they need to do.
Mad B.

Everyone should call http://www.cpsc.gov/ I called on 8/8/13, got a return call from LG within 24 hours, now lets see if the check actually gets to me. Of course it is going to take another week for them the mail the check which means I will see it in 2 weeks (if I am lucky) The way they have handled this is disturbing. Dee, I did send an email, still waiting to hear back from you!

Dehumidifier nonsense--Dee, I sent an email last week, with the requesting info, still no response, hoping to hear from someone soon!

What a rip...Sears - Kenmore will give you less than 40% of cost to replace defective unit. Whirlpool also has a recall going on and they are fixing for no cost to consumer. LG and Sears is not standing behind there product and have weighed the cost to fix verse losing customers and they have chose to lose customer base by not standing behind there products. I have one of these units and they are offering a $75 dollars and a $25 coupon for a replacement that cost $229. You probably can find a better deal waiting for a sale so really no compensation at all for a defective unit.

I just received the card in the mail this weekend. I have been using it for 11 months since the recall! Unbelievable if it is truly a danger.

Anyway, now I am faced with the same decision as stated above. I have $100 +$25 to spend to replace a working piece of equipment. ... but a new one of similar size and capacity will cost close to $300. Why can't they properly compensate me? Why can't they fix it like the car manufacturers do. I trusted Sears when I purchased one of their products. ... and now they give me a small amount of money and tell me to come and buy another at their stores? Why? So they can do it again?

I wish I was finding out about this earlier. I would love to get together on some kind of class action suit. Obviously, Sears has probably considered that. After all the lawyer fees, we consumers would probably end up with less than the $100 offered.

Did Anyone ever receive any additional compensation from sears? I see on hear it looks like they basically left it at "too bad".

I also have a dehumidifier which was recalled. I too followed the directions on the recall flyer to get credit towards a new one. Then I thought to myself Why should I have to pay more money to replace a item that has put me and my family in danger for the past 9 years. I called the recall center back and was told they have no power to replace the unit but if you go to your local Sears store they can decide to replace it . So off I went to my local Sears where I have always shopped for any major home products. The associates were not at all helpful and were actually very rude. After becoming totally frustrated from the run around I decided to check online to see if others were feeling the same way. I knew there had to others who also felt this recall is very unfair. I can't even remember all the appliances and products I've purchased from Sears over the years. All I know is I'm closing my account and taking my business elsewhere. I am also planning to return the defected unit back to the store and let them deal with getting rid of it. I also am very concerned about a mold problem developing in my home which I will hold Sears and LG responsible for.

Totally sucks.

Sears made me feel like I was the only one who was unhappy with not getting my Sansung washer and dryer pair. That made it sound like most of the customers were happy with the GE or Frigidare units. I too went to the local Sears store and checked out the other brands. I agree that neither set are the quality and value I was getting with my Samsung purchase. I also called Samsung and found out the Samsung units are still available. I would like to see Sears step up and do the right thing and honor the ad to those who bought them on Black Friday. I am sick about the whole thing. And like other people I could have gone somewhere else on Black Friday and purchased my washer and dryer but I thought Sears was the best value. Maybe I thought wrong. If Sears does not make good on this one I may not go back. I will take my business to a company I can trust.

Another state but... in Pineville, NC, Waited in line only to discover that Sears never shipped diamond earrings in black friday ad to them. While waiting for rain check which we doubt they will honor... the Gastonia, NC store called asking if they had the earrings because they didn't gotten them either!

Oh yeah you're right about that FALSE ADVERTISEMENT . I know it's against Advertising Code. I am from Illinois and I made an online purchase last nov.20, 2012 for a Sony Bravia 46" LED TV for their "Early Birds Shoppers for MEMBERS ONLY" and was told to wait for email confirmation on when to pick- up the item at a store near me Black Friday came no email, Saturday came, I went to the store to know the status of it. They checked on it and told me that it's there and wait, only to be notified after almost an hour that it was a mistake and it's not in the store yet. I went home so mad. The next day Sunday, I received an email that's it ready for pick-up, went back again and was told for the second time "it's not there" and said they will call me, truly enough a supervisor from the store called and said this" the item is no longer available and was discontinued. in return for my inconveniences they are giving me a hundred dollars discount on any tv in the store whether it's on sale or regular price and was so sorry about it " Wow just like that I rejected the offer because I saw the product again on their online CYBER MONDAY DEALS. I wrote the VP of their Customer Services about it, but no response at all. They don't care, I was so stressed out and embarrass going back the store and really disgusted by this experience at the Sears Store. I wasnt able to buy a tv on the black friday sale because of this now they are on regular price. I also had a sad experience online at their Kmart Store but it's another story.

The back page of the flyers lists the locations participating.

Sears used the hook and bait promising me a lifetime of buying merchandise on wholesale prices. I have a log home so very little siding was done at all on the eves and one outside room. The cost almost $12, 000 in 2013. Lowes gave me an estimate on an entire house for $6100 for 2015.

Purchased a refrigerator from Sears Great Indoors 8/24/10. Supposed to get $refund of delivery charges by sending in form which had to be sent within 30 days. I mailed the form 8/25/10. Called Sears to see why my rebate had not arrived on 10/18. I was told to re-mail it. Never received a response. Called again in Nov and was told it wasn't received in time and I would not be reimbursed. I completed my state rebate form same day and received it promptly with no problems. Why does Sears not want to do the right thing?

Not first complaint with Sears. Purchased a washer and dryer from them. Dryer broke within first t 30 days. They replaced it after repeated service calls. The washer broke within 6 months. After repeated service calls, they referred me to the manufacturer who was willing to refund the purchase price. That was fine, except, I bought the washer on sale and the price had gone up again. I would also have to pay deliver and installation charges again. After complaining tot he Store Mgr. I finally got a new washer.

I will never buy from them again and will tell everyone I know about my experiences.

Sears gives you a invoice to sign when they delivery an appliance - you sign to confirm the appliance is in fact the one you purchased, and that the delivery team did not damage your property. If you signed that invoice, you are out of luck.

Assembled in Mexico with parts manufactured in Shensai province. What do you expect?

We need and decided to replace our air conditioning unit... And we would get three quotes Sears rep here this morning to Consult on a new Kenmore unit... He came in at 130% more Then a local small business & The warranty was less then the local small business... When I stated that the warranty was less then and the price was definitely higher From one of the quotes that we had already received He states that sears price matches... So we Start comparing his unit against the other unit And they were comparable He comes back $80 higher than the other unit He states we can have our rewards program points Because of the big dollar difference He must Contact his manager the manager states that we are getting quality & further states that he can't come that low they have overhead to worry And then we are quoted that This is beyond their percentage cut off at almost a 39% decrease from their initial figure... Then the rep left... 2.5 hr consultation appt... We have been Sears card holder members for 18 years we have Kenmore Kitchen appliances we just purchased a Sears patio set 3 wks ago, we had Sears clean our ducts out when we moved into our home three years ago... And he just gets up in leaves... Wow!

I personally know Ryan S. the salesman and yes he is a lier, cheat and a complete sorry excuse of a human being, but the number ! salesman month after month. ! The Pensacola Sears office is nothing but a bunch of ###s posing as professionals !
They have contractors in that office that cannot pass a background check ! If you have had flooring done by this office, guess what, you've had a criminal in your home by the name of Katlin. Make you feel better you let Sears work on your home ?

Do yourself a favour and do not let them do any work, and remember plumbing and electrical work require PERMITS, if none are present DO NOT let any work be done !

Avoid Sears Home improvement products at all costs ! They are the septic tank of all companys out there ! I know, i was a subcontractor with these sorry excuses for human beings for 8 years, in that time i have seen 1000's of people that have been
ripped off
lied to
have paid for items and services never recieved ( Sears does not brack there contracts down, just a final figure at the bottom } well in the sales worksheet is the proof of what your paying for.

Sears will hire anybody to do the work for them, EVEN IF THEY CANNOT PASS A BACKGROUND CHECK !
A word of caution to everybody reading this, DO NOT let these people into your housr ! If you make the mistake of doing so i will be reading your complaints soon.

Trevor Butler is the registered owner of this website and is running a fraud on car parts, by defrauding people of monies and no part arrives and all email address are down and website, although he puts this site back up a couple of months later to scam others out of monies; I have reported this website and person to the fraud squad!

the majority of Alberta customers are service via independant contracts for most of Sears repairs whether it be furnace, dishwashers etc. Once again, Sears has no real control over the contractors and if the contractor has one of his customer with a issue, and aSears customer with a issues, well whom do you think gets service first. This is of course not what the sales reps tell you when you purchase a appliance in the province of Alberta. Bottom line is contractors take care of thier customers first, then Sears customers!

I thought they outsourced their cards to Citi. Either way, it would be the same issue I suppose.

Keep in mind, and this is not a excuse that Sears outsources thier card to Chase and therefore has no real control over them on how they treat Sears customer...

Interesting question...did you ask to speak to a manager? Sears has got to have the WORST customer service people of any business I have dealt with so far! Any time I have had to call it turns out to be a 15 minute ordeal without getting any help. They spend so much time verifying your name and address. Today I needed to call to question something on my statement. With my initial call I needed to enter my sears card number and then enter my birthdate to verify it was me. After listening to all the options I pushed 0 for customer service. The woman who answered asked my name. I gave her my name. She said no, she wanted to name as it appeared on my card. I gave her my name. She said no, she wanted the name exactly as it appeard on my card. I gave her my name. She asked whose card I had. I told her it was mine. I had already given my name 3 times. I didn't understand what she was accusing me of but I had already entered my card number and birthdate. She told me she didn't appreciate me getting angry but she needed to have the name exactly as it appeared on my card. Hugh! Really! I told her I had already given it to her three times and I didn't understand what she wanted from me. I asked to speak to a supervisor. She responded, "okay but you'll waiting a long time"!. Then put me on hold. I hung up and called again. This time I asked to speak to a supervisor. I was questioned why. When I explained what had happened with the other "helper" I was informed that it was noted on my file that I was giving a different first name then what was shown on my file. WHAT? Again with the name. For some reason she wouldn't transfer me. This has happened before. Are they told to deal with problems themselves and not to bother supervisors? I still haven't resolved my statement problem because this second helper just kept repeating the same questions over and over again, without trying to find the answer to why an item I had cancelled twice appeared on my statement. The first time I cancelled it was a week before delivery. Obviously the person who cancelled did not do so. The second time I cancelled it was when I received a telephone call the night before the scheduled delivery to confirm the time. When I informed her that I had cancelled the item as no one was going to be home to accept, she said she did not have any information of the item being cancelled. She then proceeeded to cancel and "promised" me that this time it was cancelled. Well it wasn't as it appeared on my last month's statement and again on this month's. Now I'm going to have to call again when I can calm down enough. Sears Customer Service is a real test in patience. Just beyone annoying.

did you ask to speak to a manager?

Welcome to the land of dissapointment, unfortunatley, there is no end in sighte