|
I HAVE AN LG REFRIGERATOR THAT HAS BEEN CONTINUALLY MAKING ICE SINCE 8/10/10, I CALLED IN FOR SERVICE RIGHT AWAY WITH YOUR COMPANY AS I PAID FOR A SERVICE CONTRACT WHEN INITIALLY PURCHASED. NOT ONLY HAS IT TAKEN OVER 2 WEEKS TO RECEIVE SERVICE WITH EACH RE-SCHEDULING I HAVE SPOKEN TO SERVERAL REPRESENTATIVES MOST OF WHICH WERE COURTEOUS TO ME. THE LAST PERSON I SPOKE TO NOT ONLY CUT ME OFF WHEN I WAS SPEAKING BUT HUNG UP ON ME AS WELL. SHE INFORMED ME THE CONTRACTOR WOULD BE A HALF HOUR LATER TO ARRIVE, I INFORMED HER THAT I'D BEEN WAITING FOR OVER TWO WEEKS AND HOW RIDICULOUS THIS IS, SHE SAID SOME HAVE BEEN WAITING OVER 30 DAYS, AND I WENT TO ASK FOR A SUPERVISOR OR THE CORPORATE ADDRESS, SHE TOLD ME HAVE A NICE DAY AND HUNG UP. WHEN CALLING BACK THE 800 493 4663 TO SPEAK WITH A SUPERVISOR, I THOUGHT I WASN'T GOING TO BE ABLE TO THE RESPONSE THE NEXT REP I SPOKE TO BUT I FINALLY SPOKE TO A SUPERVISOR NAMED TERESA, SHE WAS APOLOGETIC AND SAID A FORM WOULD BE PUT IN THIS REPS FILE.
IT WOULD SEEM PAYING FOR A SERVICE CONTRACT UPFRONT MEANS YOU SHOULDN'T HAVE TO WAIT THIS LONG AND YOU WOULD GET DECENT CONTRACTORS AND REPS TO HANDLE YOUR BUSINESS CALLS.
|
