I agree, this service is total fraud.
The service is supposed to help you in the event of fraudulent activity to your credit cards.
The way you get signed up for it is totally fraudulent.
I did not owe anything to my Sears account. I received a bill in the mail, opened it, my balance was zero, and I thought to myself, "Hmm, weird, I usually do not get paper statements, especially when I have a zero balance." I did not think of it again for a couple months.
The following month I got a statement and did not open it, I knew the balance would be zero, so I just put it through the shredder.
The very next month I received another statement. I thought, hey, I should re-sign up for paperless statements. I dont like getting zero balance paper statements. So I opened the bill up, and in the balance due section was $33.90!! I called the CCR number found on my statement and a sedate employee stated that she would stop the service, and credit back the $8.90 charge, and the one pending with amount due would disappear. She then stated I needed to call Sears to have the late fee of $15.00 removed. I called Sears and she said the the CCR lady would actually need to refund the entire 17.90 (two months of charges from CCR, $8.90 each) in order for her to reverse the late fee charge. So, needless to say, I called back the CCR service. The employee this time around was very pleasant, reversed the second charge, and 3 way called Sears to personally ensure that the$15.00 late fee was removed. So, minus the 30plus minutes of my day, this was easily resolved for me.
But, I still think the way they sign you up is fraudulent, and that Sears should contract with a different company for this added service. It makes Sears look bad when they have irate people calling about charges unauthorized.