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2.9 42 Reviews

Sears Carpet & Air Duct Cleaning Complaints Summary

20 Resolved
22 Unresolved
Our verdict: Dealing with Sears Carpet & Air Duct Cleaning, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Sears Carpet & Air Duct Cleaning reviews & complaints 42

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12:55 pm EDT
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Sears Carpet & Air Duct Cleaning Dirty Dealings

This Company is all about Dirty Pool not playing clean! Beware of their scupolous practices. They do not follow through on what they promote and advertise, and will look for ways to make you pay more than the special price even if nothing is in the fine print to justify their new rule. What is most appauling is that they'll even go as far as to take advantage of the elderly and their caregivers.

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carpet cleaning
, PK
Jul 26, 2012 2:22 am EDT

Your articles are purely enough for me.
http://www.carpetcleaningcarlsbad.com/

SearsCare
SearsCare
Chicago, US
Jun 18, 2012 2:43 pm EDT
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Good afternoon TB,

My name is Mike and I am a member of the Sears Social Media Support team. I came across your post today and wanted to reach out to you. I am sorry to see that our carpet cleaning service has disappointed you. We strive to be up front with the prices of all of our services and I apologize if there was any confusion. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to discuss your experience and also to ensure that your carpet cleaning needs were met. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the carpet cleaning service was scheduled under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (TB) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Mike D.
Social Media Moderator
Sears Social Media Support

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1:43 am EST
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Sears Carpet & Air Duct Cleaning Carpet Cleaning

AVOID THIS COMPANY - THEY WILL UPSELL YOU SERVICES, IN ADDITION TO THE PRICE THAT IS QUOTED YOU ON THE PHONE! Save time and headache, avoid this company for your carpet cleaning, heck, even air duct cleaning, as the price that they give you on the phone is just a baseline amount; they will charge you more once they get to your home and by that time, you might be hard to refuse due to the fact that they are already in your house (and you want the service bad).

I ordered carpet cleaning. They arrived on time, but once they did, they start telling me that for my carpet, I have to pay $200 more. Apparently, the quoted price on the phone ($190) was just a base price; the technicians will sell you more services, of which I refused. Why would I pay twice as much, when I could get my carpets cleaned for the same amount? Avoid this company I warn you all!

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7:50 pm EDT
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Sears Carpet & Air Duct Cleaning Ruined carpets

Sears cleaned my carpets and sprayed bleach on spots that ruined my carpet. They told me to not walk on it for a few days so I was unable to see the bleached out areas. We were going on vacation so it was two weeks before we noticed the problem. Do not let them use the spot remover!

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Kathy N Pratt
, US
Nov 12, 2020 10:05 am EST

Tenant booked carpet cleaning with you, without landlords knowledge. Carpets had just been cleaned. As soon as someone reported your truck in my driveway, called tenant to stop them. Might have been too late. My problem is that the men hooked up to landlords water and electric without permission from landlord. What is Sears position when dealing with rentals? No permission was given to hook up into someone elses water and electric. I am furious!

SearsCare
SearsCare
Chicago, US
Aug 06, 2011 8:44 pm EDT
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To Richard l Lamb,

I apologize for the negative experience that you've had with Sears Carpet Cleaning. I completely understand you frustration and we would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Richard l Lamb) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

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3:04 am EDT
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Sears Carpet & Air Duct Cleaning Bad Job

Sears carpet cleaners cleaned 2 rooms in about 10 minutes and once the carpets almost dried, you could see the spots they missed and my carpets were not bad at all. In fact, I think their equipment got stuff on the carpets. I re-cleaned with my home machine, which I did not want to do and the water was black. They did a poor poor job. Will never use again, .

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Update by Vanessa001
Jul 22, 2011 2:45 pm EDT

Does not show all of my complaint. Called to get refund and they denied said they would come and reclean. I will never have sears carpet cleaners in my house again.

Update by Vanessa001
Jul 22, 2011 2:33 pm EDT

Here is the picture of the water when I recleaned. It was nasty. My carpet look great since I cleaned again

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unhappy with sears 100%
Grand Rapids, US
Jan 28, 2015 12:29 pm EST

.Did they use a truck mount cleaner? Did they have a sears truck with them, or did they come in a car with a mobile cleaner on rollers? If they did not use a truck mount and used a portable cleaner with wheels take you complaint to the Attorney General of your State. Direct all complaints to the Attorney General of your state. They will see a pattern and this will have to stop.

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cookie calboy
, CA
Aug 18, 2011 4:25 am EDT

I'm from Ottawa Canada and had the exact same experience . They did 3 rooms and landing in under 15 minutes and ruined my perfectly good carpet. Borrowed a freinds machine and redid them till thw water was clean, looks like new. Won't let the guys anywhere near my home again

SearsCare
SearsCare
Chicago, US
Jul 26, 2011 6:30 pm EDT
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To Vanessa001,

I completely understand your frustration and reluctance to have Sears Carpet Cleaning back in your home. I'm sorry they didn't do a better job and that you weren’t provided more help with your complaint. We do value your business and would like to help resolve this issue with you. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Vanessa001) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

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8:23 pm EDT
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Sears Carpet & Air Duct Cleaning Extremely poor business practices

I hired Sears (Lorton, VA office) to clean the carpets in a house I was renting. They were selected because they are a national chain and my landlords are very picky about their carpets and demanded approval of the company prior to my being able to contract them. Sears was very accommodating in scheduling and answering some questions, one of which was if there were going to be extra charges for pre-treating. The scheduler said that it was a two step process where the carpet would be pre-sprayed and then steam extracted. I thought this was acceptable so I went ahead and scheduled the service.

The technicians showed up on time and walked through the house. The lead tech said that the master bedroom was a room that would need to be considered 2 "areas." I did not dispute their findings, agreeing to pay the extra $45.00. After walking through the rest of the house, the lead tech and I agreed that there would need to be a red stain removed. he explained that they could do it but that would be an extra $75.00. Again, I agreed to the fee because I knew that the landlord was very picky and would try to ding me on it. So, the original quote was $339.00 + the $45.00 and the $75.00, but when he showed me what the final charges were it was up to $1, 189.00. I of course asked him where the extra charges were coming from, he responded that it was for high-traffic area cleaning and stain protection. I mentioned that I was renting and that I did not want to pay $270.00 for stain protection. He said that he was required to do it for the warranty, but, that he liked me so he would remove the charge, but, that I could not tell anyone or he would be in trouble. He then pointed out that the other charges were non-negotiable and that he had to charge me for it. I was in a quandary because this the Friday before Memorial Day and the landlord would be in on Monday to do the close-out inspection. So, against my better judgment I agreed to pay $859.00.They started to clean the carpet which aside from regular use was in good shape.

After approximately 2 hours they finished. When they left, the carpet looked pretty good. They instructed me to close the windows and turn the air conditioning down to 65 degrees and the carpet would be dry in four hours. I did as instructed, although it did seem odd. I left for the day and came back the next afternoon to find large areas of browning everywhere they sprayed the high traffic treatment. I was horrified, knowing that the landlord was going to freak out. I tried calling Sears and spoke to the scheduler, he said he would take my info and have quality control get back to me at 7:30 a.m. on Monday.

This where it gets ugly!

I did not hear from the for three days, only hearing back after repeated calls. At first, they said they were going to send out Quality Control, but then said that they would send a technician out to try to re-clean the carpets. One week after the initial cleaning they sent out the new cleaning team. They tried to clean the carpets, concentrating on the brown areas. The tech tried very hard really working on those areas. After he left, the carpet again looked pretty good. But, after a day, the carpet began to show signs of rippling and still had light brown staining everywhere the 2nd attempt to clean had been concentrated. The landlord called to say that Sears had now damaged the carpet and that I needed to see it. So I called Sears again to have them look at it. Four days later they sent out Quality Control to have a look. He agreed that the carpet was damaged but, he thought he could get it looking good and once that was done, would have a contractor look at it to see if the damaged areas could be repaired. This was now two weeks after the initial cleaning. The next week, Sears contacted me to schedule the QC tech to out to personally clean the carpet. When the tech showed, it was not QC but another team to try and clean it again. The team lead looked at the carpet and said he did not want to attempt to clean it for fear of damaging it worse. He went back to his office and told them his findings. I called to find out how the problems were going to be addressed, being told that they were being looked into. At that point I stopped payment on the check I had written, explaining that when they resolved the issues I would remit payment.

I received an e-mail a few days later (we are now 3 1/2 weeks pat the original cleaning date) saying tha they would have to take pictures of the damage and would need to send someone out. They sent the original QC person to take pictures (even though he took them originally). He was surprised that the problem had not been resolved yet and he would have it taken care of as soon as he returned to the office. It was another few days before I heard from Sears. One of their supervisors called to apologize for how long this had taken and promised to have it resolved immediately and should have been resolved in one day. She held to her word (we are now in the 4th week) and sent another Supervisor out to ### and correct the cleaning issues. He worked very hard to get the carpets clean, explaing that the staining was caused by a pH problem. He then said he would have a carpet contractor out to repair the damaged areas. This was nearly 5 weeks after the initial cleaning.

I received a phone call from the first supervisor stating that since the carpets were cleaned to an acceptable level, I needed to remit payment before they would continue to try to rectify the problems. I made payment because my landlord would not return my deposit until Sears corrected the issues. I explained to Sears that I was hesitant to make full payment because I would lose leverage on getting them to complete the repairs. They said they would not act further until my account was paid in fill and that they would send me to collections if I did not pay. After making payment the Supervisor said ahe would get back to me to schedule the carpet contractor. That was a week ago, we are now in our sixth week trying to resolve the problem.

I received a message from the supervisor today, stating that since the original cleaning team had checked a box that said there was rippling in the house, that they would not take responsibility for any damage to the carpets. I explained that there was no rippling, that when the last cleaning team came out, one of the techs happened to be on the original team and said that the rippling was not there. That the landlords had seen the carpet after the first team had left and there was no rippling. I went on to explain that I had photos of the carpet after the first team left and the staining occurred and there was no rippling. The rippling occurred after the second team tried to clean the carpet a week later. She explained that since that box was checked, Sears had no liability in this case. I asked if that gives a license for Sears to damage customer's carpets and not be liable for the damage. She said that they were a reputable company and that they would never do anything like that. I pointed out that we were 6 weeks into this process and that if they were truly a reputable company this would have been resolved immediately and I would not be in the position to lose my $2, 400.00 security deposit because of their incompetence.

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whowhat
warren, US
Aug 03, 2013 12:11 pm EDT

To the chemdry franchise owner: 1. Chemdry can not have been green certified since 1977. No such certification existed then. 2. What you call the power head is not unique. There are other rotary extractors. 3. It is false that all steam cleaners use water pressure between 400-600 psi.

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carpet cleaning
, PK
Jul 26, 2012 12:10 am EDT

I absolutely respect and appreciate your point on each and every object.
http://www.carpetcleaningcarlsbad.com/

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The Carbonator
Stuart, US
Jun 22, 2012 7:59 pm EDT

This is not the first time I have heard simular Sears Carpet Cleaning stories. I own a couple ChemDry franchises, we don't hook your hose to our trucks and pressure wash your carpets like you would clean a driveway, all steam cleaners are pressure washers, they have the same machine and are stuck in the 1900s.

The problem could have been easily corrected if the 2nd crew had a clue. The browning was from the high PH of their pre-spray. All that needed to be done was to sprinkle a solution of water on the carpet that had a low ph ( higher acid content ) chemdry's product that does this is called "Brown Out"

What happened was that the 2nd crew thought the brown was dirt that had wicked up from the first cleaning so they soaked the hell out of the carpet again and pre-sprayed even more high PH pre-spray on it, resulting in over wetting the carpet thus causing the ripples.

Next time call a ChemDry franchise that has their latest technology the "CTS Carbonated Truck Mounted System" you will be amazed at the difference. We use a patented carbonated solution which allows us to clean using 1/5th the moisture of Steam cleaners and we don't drag a stupid wand across your carpet we use another patented piece of equipment called a "Power Head" it agitates the carpet at 100 rpm while at the same time injecting crystal clear carbonated solution into the rug then extracting it back out into the waste tank, the results are that we will remove spots and traffic lanes that steam cleaners / pressure washers leave behind, your rugs will be dry in 1-2 hours and as a bonus we have been green certified since 1977. The name ChemDry stands for Chemistry, not Chemical. We clean at 110 PSI, Steam Cleaners ( pressure washers ) clean from 400 - 600 PSI over soaking your carpets and causing rippling in many cases.

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7:36 pm EDT
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Sears Carpet & Air Duct Cleaning Customer Service

Below is the e-mail I sent to Sears that goes through the "service" I had from them.

To Whom It May Concern,

Let me just say, the customer service I got from your company was HORRIBLE! I work in customer service, so I try to be understanding. We booked an appointment on Wednesday night (6/15) online. I got a phone call Thursday morning confirming the appointment and telling me I would get a phone call 30 mins prior to them showing up to let me know they were on the way and that they would be there between 8am and 10 am. I then got a phone call on Saturday afternoon while I work saying that I had to call again to confirm the appointment. I called back on my break and asked why I had to confirm my appointment again. I was told it was SOP and that they would be at my home by 12pm and I would still get the phone call 30 mins prior. So the appointment window was changed, at this point; not a problem. Sunday morning I get up early and move all the "extra's" out of the way. At noon, I still had not heard from your company. I call in and I am told that the rep who picked up the phone would call the tech and call me back to let me know when they would be at the house. 45 mins later, I still have not heard back. At this point I am very frustrated. I work Monday - Saturday, 9am to 7 pm, and Sunday is my only day off. I call again and ask for a manager. I am told that a manager is not there. I ask for a floor lead. I am told they are not available, that I will get a phone call within the hour. Please keep in mind at this point it is 1pm, they are an hour late and I have not gotten 1 phone call from anyone at your company. An hour passes, still no phone call. Not from a lead, not from a tech saying they are on the way, or another rep letting me know they are running late. At 2 I call back and ask to speak with a manager/lead. The girl who picks up the phone tells me she is the lead, whether or not that is true..I don't know. Regardless, I tell her the history of phone calls, she apologizes and calls the techs. She learns they are running late, but calls me back and tells me they will be there by 3. 15 mins later she calls and tells me they are on the way. They arrive at 3. Now the job they did was ok. I noticed that they didn't do some of the things they should have based on the survey I am filling out and my only real complaint about the job they did is that they didn't move furniture. (couch, love seat, etc)
Honestly, you would think that it would end there. I waited 7 hours for a tech to show up on my only day off, with no phone from your company until I had made several to you. It doesn't.
After the tech finished, I got a courtesy call asking how satisfied I was. I go through the days events. I told him I was satisfied with the job the tech's did, before I knew they hadn't done everything, that was my fault. However, I told him I was completely unsatisfied with the customer service. He tells me 1, he is going to e-mail me his name. I never got an e-mail. Secondly, he tells me that he is going to have an actually manager call me. I let him know what my hours are and that I would like the call by 9 am. The manager is suppose to work from 6am to 4pm. Since I work from 9-7 I got up an hour early this morning to make sure I was up to take the call. Guess What? No phone call.
So I spent 7 hours waiting yesterday, my only day off. I spent 3 hours waiting this morning.
I AM NEVER USING YOUR SERVICE AGAIN!

We have used Stanley Steamer forever. They have always been on time except for once. I got a phone call 2 hours before they were suppose to be at my home letting me know they overbooked and told me what time they would be getting there. Not only that, but they gave me a very nice discount that I didn’t even ask for. They always do a fantastic job. They move all furniture that is not to heavy for the 2 techs to move. The only reason we had gone with you this time is because Stanley is not open on Sundays and no one else was available to be at the house on Saturday. We had actually thought about switching since you are cheaper than they are. We get our carpets cleaned about every 2 months as we have pets that are older and have accidents occasionally. Not only will we never use you again, but I will not recommend you, that should be obvious.

Working in a customer service position, I expect 100 times better. I can’t even begin to tell you how frustrated and angry I am.

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SGM H.
Manassas, US
Jul 12, 2011 8:36 pm EDT

I hired Sears (Lorton, VA office) to clean the carpets in a house I was renting. They were selected because they are a national chain and my landlords are very picky about their carpets and demanded approval of the company prior to my being able to contract them. Sears was very accommodating in scheduling and answering some questions, one of which was if there were going to be extra charges for pre-treating. The scheduler said that it was a two step process where the carpet would be pre-sprayed and then steam extracted. I thought this was acceptable so I went ahead and scheduled the service.

The technicians showed up on time and walked through the house. The lead tech said that the master bedroom was a room that would need to be considered 2 "areas." I did not dispute their findings, agreeing to pay the extra $45.00. After walking through the rest of the house, the lead tech and I agreed that there would need to be a red stain removed. he explained that they could do it but that would be an extra $75.00. Again, I agreed to the fee because I knew that the landlord was very picky and would try to ding me on it. So, the original quote was $339.00 + the $45.00 and the $75.00, but when he showed me what the final charges were it was up to $1, 189.00. I of course asked him where the extra charges were coming from, he responded that it was for high-traffic area cleaning and stain protection. I mentioned that I was renting and that I did not want to pay $270.00 for stain protection. He said that he was required to do it for the warranty, but, that he liked me so he would remove the charge, but, that I could not tell anyone or he would be in trouble. He then pointed out that the other charges were non-negotiable and that he had to charge me for it. I was in a quandary because this the Friday before Memorial Day and the landlord would be in on Monday to do the close-out inspection. So, against my better judgment I agreed to pay $859.00.They started to clean the carpet which aside from regular use was in good shape.

After approximately 2 hours they finished. When they left, the carpet looked pretty good. They instructed me to close the windows and turn the air conditioning down to 65 degrees and the carpet would be dry in four hours. I did as instructed, although it did seem odd. I left for the day and came back the next afternoon to find large areas of browning everywhere they sprayed the high traffic treatment. I was horrified, knowing that the landlord was going to freak out. I tried calling Sears and spoke to the scheduler, he said he would take my info and have quality control get back to me at 7:30 a.m. on Monday.

This where it gets ugly!

I did not hear from the for three days, only hearing back after repeated calls. At first, they said they were going to send out Quality Control, but then said that they would send a technician out to try to re-clean the carpets. One week after the initial cleaning they sent out the new cleaning team. They tried to clean the carpets, concentrating on the brown areas. The tech tried very hard really working on those areas. After he left, the carpet again looked pretty good. But, after a day, the carpet began to show signs of rippling and still had light brown staining everywhere the 2nd attempt to clean had been concentrated. The landlord called to say that Sears had now damaged the carpet and that I needed to see it. So I called Sears again to have them look at it. Four days later they sent out Quality Control to have a look. He agreed that the carpet was damaged but, he thought he could get it looking good and once that was done, would have a contractor look at it to see if the damaged areas could be repaired. This was now two weeks after the initial cleaning. The next week, Sears contacted me to schedule the QC tech to out to personally clean the carpet. When the tech showed, it was not QC but another team to try and clean it again. The team lead looked at the carpet and said he did not want to attempt to clean it for fear of damaging it worse. He went back to his office and told them his findings. I called to find out how the problems were going to be addressed, being told that they were being looked into. At that point I stopped payment on the check I had written, explaining that when they resolved the issues I would remit payment.

I received an e-mail a few days later (we are now 3 1/2 weeks pat the original cleaning date) saying tha they would have to take pictures of the damage and would need to send someone out. They sent the original QC person to take pictures (even though he took them originally). He was surprised that the problem had not been resolved yet and he would have it taken care of as soon as he returned to the office. It was another few days before I heard from Sears. One of their supervisors called to apologize for how long this had taken and promised to have it resolved immediately and should have been resolved in one day. She held to her word (we are now in the 4th week) and sent another Supervisor out to ### and correct the cleaning issues. He worked very hard to get the carpets clean, explaing that the staining was caused by a pH problem. He then said he would have a carpet contractor out to repair the damaged areas. This was nearly 5 weeks after the initial cleaning.

I received a phone call from the first supervisor stating that since the carpets were cleaned to an acceptable level, I needed to remit payment before they would continue to try to rectify the problems. I made payment because my landlord would not return my deposit until Sears corrected the issues. I explained to Sears that I was hesitant to make full payment because I would lose leverage on getting them to complete the repairs. They said they would not act further until my account was paid in fill and that they would send me to collections if I did not pay. After making payment the Supervisor said ahe would get back to me to schedule the carpet contractor. That was a week ago, we are now in our sixth week trying to resolve the problem.

I received a message from the supervisor today, stating that since the original cleaning team had checked a box that said there was rippling in the house, that they would not take responsibility for any damage to the carpets. I explained that there was no rippling, that when the last cleaning team came out, one of the techs happened to be on the original team and said that the rippling was not there. That the landlords had seen the carpet after the first team had left and there was no rippling. I went on to explain that I had photos of the carpet after the first team left and the staining occurred and there was no rippling. The rippling occurred after the second team tried to clean the carpet a week later. She explained that since that box was checked, Sears had no liability in this case. I asked if that gives a license for Sears to damage customer's carpets and not be liable for the damage. She said that they were a reputable company and that they would never do anything like that. I pointed out that we were 6 weeks into this process and that if they were truly a reputable company this would have been resolved immediately and I would not be in the position to lose my $2, 400.00 security deposit because of their incompetence.

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11:04 pm EDT
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Sears Carpet & Air Duct Cleaning - Company won't return calls or come fix items that they damaged

Major Complaint Against Sears Carpet and Air Duct Cleaning By Karen S. Hannah June 6, 2011 Complaint Filed Against: Sears Carpet and Air Duct Cleaning 8922 Telegraph Road Lorton, Virginia 22079 [protected] I would like to file a formal complaint against Sears Carpet and Air Duct Cleaning (at address listed above) regarding the air duct work they...

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Sears Carpet & Air Duct Cleaning Terrible Customer Service

Well I really dont know where to start, as this morning I had a appt. with Sears to have my carpets cleaned. The technician that arrived at my home was so rude and arrogant that I actually was making a call to Sears Customer Service as he was here in my home. I understand the upselling and all but this had nothing to do with my paying him. His attitude was pompous and extremely displeasing. I mentioned to him that I was calling customer service as he was here and to complain that I was not happy at all with his horrific people skills and he went on to tell me that he has been working for Sears for over 25 years. Nevertheless his condesending way was such a turn off to me in my home I felt like I was in a nightmare. Needless to say when I had mentioned that I was calling customer service on him instead of toning down without his beligerent ways, he simply walked out and said I do not want to do this job! I did get another carpet service to come over today, as Sears Customer Service said they would have someone here this afternoon. I am still shocked of all this and the other carpet company is $30.00 less, as mentioned it was not the money it was this experienced carpet cleaner with a very very bad attitude!

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SearsCare
SearsCare
Chicago, US
May 26, 2011 7:08 pm EDT
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Horrific Customer Service With Sears,

I'm very sorry to hear that we have missed your expectations with regards to our customer service. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. Also, we would obviously like to provide the appropriate feedback to upper management about your experience. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and we’ll call you directly. Also, in your email, please provide your screen name (Horrific Customer Service With Sears) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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Sears Carpet & Air Duct Cleaning poor service

After I moved all of my furniture and vacuumed every inch of the apartment, the Sears carpet cleaners showed up at my door without a portable water supply, so I was unable to get my carpeting cleaned that day. They offered me a whole 10% off to schedule with them again. Instead, I scheduled an appointment for the next week with another service... and saved myself $40.

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SearsCare
SearsCare
Chicago, US
May 24, 2011 11:18 pm EDT
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To MizzyYLizzy,

I'm so sorry about the inconvenience caused when our cleaners showed up unprepared to complete the scheduled work in your home, especially after you had worked so hard to have everything moved for them. I completely understand your frustration with Sears. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (MizzyYLizzy) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H
Social Media Moderator
Sears Social Media Support

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Sears Carpet & Air Duct Cleaning substandard cleaning service and fraud

In November 2011, I received cleaning services for my carpet and upholstery that were substandard. I called in to Sears Home Services one day after cleaning and left message re: stains and dinginess of carpet and upholstery remaining after cleaning was done. I also complained about the technician and his rudeness; I was overcharged(for haitian cotten upoholstery; i have polyester upholstery). I spoke with customer complaint representatives as well as National cusumer complaint. I was given the run-a-round for several months and finally told that they would not return my money, because the services were done. I sent certified letter with estimates from other carpet specialist which was suggested by customer complaint representative. They later stated that I could not receive refund, because the services were rendered. I have experienced emotional as well as financial abuse from Sears and would like justice to be serviced. I am requesting the amount refund in the amount of $218.00 as this is what was paid for the services.

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SearsCare
Chicago, US
May 20, 2011 5:30 pm EDT
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To Brenda,

I'm sorry that your Sears Home Services Carpet Cleaning turned into this. You should have received a better response and customer service after finding you were incorrectly. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Brenda Melvin) for reference to your issue and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support

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Sears Carpet & Air Duct Cleaning unauthorized extras

Watch out for unathorized pressure-tactic up-selling on carpet cleaning services:
I arranged for carpet cleaning of my home over the phone with Sears Carpet Cleaning Edmonton while I was away on business, providing my credit card number for the arranged value of $115 to cover four rooms in my house. I left my cell number, and the number of my tenant, whom they needed to contact to gain access to the house.
Once inside, the technician convinced my tenant that our carpets needed a host of extra services to get the carpet perfectly clean, and scotchguarding for future issues, etc. NONE of which are needed because I already have a deposit down on new carpeting.
My younger, impressionable tenant naively believed the techdnician's up-selling pitch and said yes, we should do the services, without having my authorization for the services to my house. Only AFTER the extra services - totalling almost $400 - were complete did the technician leave an actual message on my cell phone to tell me the final tally.
I called back and told the technicians I refused to accept the charges for the extra unnecessary and unathorized services, so he told the tenant that SHE is responsible to pay for the extras. She is young, not assertive, and felt horrible about the situation. He put her in an extremely awkward and difficult position. She ended up paying him nearly $400.
When I called a couple days later to discuss with the technician's manager, the manager was unapologetic -RUDE, in fact - and did not see any issue with having unauthorized work done because they charged the person - a mere tenant - who had been talked into the service and not my credit card. He refused to send me any policies in writing that outlined how they obtain authorization, and refused to see how the person who ORDERED the service - ME, the home owner - is the only one who is able to authorize work to my home.
Only upon further hostile discussions did this manager reveal that
during the service call, the technician himself had even called his boss - this same manager - about the fact he hadn't gotten my authorization. So, obviously even the technician recognized he should not proceed without MY say-so. This manager said to proceed on the tenant's word and charge the tenant if I refused.

This is unacceptable that I can personally call and order a service from a reputable company, that MY NAME, NUMBER and CREDIT CARD are on the order form, and yet the technician proceeds with the upcharged servicing. If they don't have authority from the home-owner to do the service, they should not proceed.
It would be like taking my car in for an oil change and the service station getting my co-worker to authorize replacing the thermostat and brakes because I didn't pick up my phone.
This is unacceptable behaviour as a business, and should prompt the organization to re-examine its policy on services and authorization.
I will NEVER be using these people again. And I will take great pains to ensure others I encouter hear of their bad business practices.

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yehudit
, CA
Aug 21, 2012 7:41 pm EDT
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HAD SEARS CARPET CLEANING, SHAMPOOING OUR CARPET THIS MORNING.
I AM NOT A HAPPY CAMPER .WHEN THEY SAY THEY REMOVE MOST OF THE FURNITURE? THEY HARDLY MOVE ANY THING .THEIR STAFF NEED A COURSE IN INTERPERSONAL SKILL. THEY ARE NOT SEARS EMPLOYEES, THEY ARE CONTRACTOR HIRED BY SEARS .N E V E R A G A I N. MOST OF THE STAINS ARE STILL THERE .TO ALL THAT ARE THINKING TO CALL SEARS TO CLEAN THE CARPET ! YOU HAVE BEEN WARNED
Not to mention he left garbage that fell out of his truck on your driveway (a neighbor comment) .

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carpet cleaning
, PK
Jul 26, 2012 12:43 am EDT

The quality of your articles and contents is great.
http://www.carpetcleaningcarlsbad.com/

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John Doe0677
, CA
Apr 12, 2012 7:25 am EDT

This statement by Andrew is simply not true.
The policies employed by him and his staff are very questionable AT BEST.
Pressure and unnecessary procedures are the rule not the exception.
I would recommend to anyone that they should avoid this company at all costs, the sears name does not stop them from using bad business practices.
This is not a Sears company, it is a privately owned and operated 'Sears' company... there is a huge difference!

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Andrew Bauer
Edmonton, CA
Jan 28, 2012 6:05 am EST
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My name is Andrew Bauer, and I have managed Sears Carpet and Upholstery Cleaning Edmonton since 1994 . I am surprised to find this post. I am sorry to hear of an upset customer.
I cannot understand this concern it is simply "not possible". We cannot apply charges of any amount without the "cardholders signature" on any credit card purchase.
The total purchase amount must be clear and the "Cardholders Signature" must be present on the invoice.
I assure you regardless of the situation you will always find our staff [myself included] to be nothing less than professional. I invite you to contact me at [protected] or email me at cleaner1@telusplanet.net .

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Sears Carpet & Air Duct Cleaning Bait and Switch

I am extremely unhappy with Sears Carpet cleaning and their bait and switch tactics! We recently hired Sears in Alexandria, Virginia, to clean my 1 bedroom condo for $164, which seemed like a fair price. The cleaners briefly inspected the condo and said that it would require a deep soil treatment for $150. I authorized the cleaning believing that they would have to do a great deal of additional work, and also trusting Sear's good name. Well, they finished in 45 minutes! At that point, it was apparent that I had been subjected to a bait and switch scam. The company charged us $314 for 45 minutes worth of carpet cleaning work, which is excessive by any objective standars. I called the company many times, they refused to reduce the price by even $1. I left three messages for the manager, Bruno, who never returned my call. I am very unhappy with this service and with Sears, in my opinion I have been the subjected to a bait and switch scam.

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Sears Carpet & Air Duct Cleaning Terrible job

Syracuse NY Sears Carpet & Upholstery Cleaning. I would NOT recommend this service to anyone. Just off the bat let me say that I scheduled 2 carpets, stairs, a hallway, a sofa, 2 oversized recliners and 2 regular recliners. Plus the stain protectant and the deodorizer in one room. Thats ALOT. We have a Bissell Steam cleaner but I really wanted everything done PROFESSIONALLY. Well they were absolutely amazing because they were able to clean ALL that in LESS THAN ONE HOUR!I can't even vacuum my house thoroughly in less than one hour. So that should have been my first clue. When I came home from work to pay them the first thing I noticed was a spot on the carpet (that I didn't see before). The guy quickly got a brush and cleaned it up. There was no fresh clean smell when I walked in. They said they don't use perfumy stuff which seemed to make sense that cleaning doesn't necessarily mean you have to smell the product. Then I checked out one of the chairs that I had struggled with for cat hair. lets just say, we could make a new cat with the hair still on the chair. The guy took out a basic hair removal brush and made an attempt to clean it but it was to no avail. The furniture and carpets were SOAKED! They said that was normal. I was so taken aback by the whole situation I just signed the paperwork and paid them. I immediately called the service in Syracuse and told the guy that answered that I was not a satisifed customer. I explained everything to him and he was very nice and concerned especially about the time it took to clean. he said he would speak to the technicians that were there and call me as soon as he spoke to them probably right at 5 pm when they returned. Needless to say, he NEVER called. The carpets took days to dry. We went on vacation a few days later and I just chalked the experience up to live and learn. Then when we came home from vacation, we came in the house after it had been closed up for so long and it smelled like Wet Dog. We just figured it was from the house being closed up so we openedd windows, etc. it seemed fine but every time we walked in the house for the next few days I smelled the same thing. Finally I got down on my knees and smelled the Carpet and that was the smell. it was awful it was like they cleaned the carpet with dirty water. We were so disgusted that at 9:00 that night my husband pulled out our very own Bissell steam cleaner, we filled it with Lysol disinfectant citrus and he spent 2 hours on ONE carpet. It was dry by the next morning and the house does not smell anymore. I DO NOT recommend SEARS Syracuse NY for carpet and upholstery cleaning.

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carpet cleaning
, PK
Jul 26, 2012 12:02 am EDT

I really enjoy while I read your blogs and articles.
http://www.carpetcleaningcarlsbad.com/

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NEG2
Wetford, US
Jun 26, 2012 5:49 am EDT

SEARS CARPET CLEANING SERVICES IN MASSACHUSETTS -STAY CLEAR OF ANYTHING NAMED SEARS. They sent ONE guy to clean 2 carpets (which I have done every year) and to clean my furniture. The guy came and immediately started in about how he could not clean my furniture because it was "suede"! I kept telling him iT was NOT SUEDE, it was MICROFIBER! Perhaps he didn't understand my version of US ENGLISH! He called someone and in whatever tongue he was using, kept saying SUEDE, I kept saying in the background MICROFIBER - no furniture was cleaned. My guess is that there was no profit for him to spend an hour or however long it would have taken to do 2 chairs and 2 sofas, that's why it was called SUEDE! Now we come to the 2 carpets...usually there are two people coming to do the job; one moving heavier objects and the other doing the work. Usually they wear shoe covers. Usually they put furniture on blocks or have some sort of protection for the carpet so the furniture's finish doesn't bleed into the newly CLEANED carpet. None used by SEARS! That probably would cost an extra 25 cents per leg. This ONE guy did the job in about 5 minutes. He told me he used deodorizer for no additional charge since he didn't want to do my furniture. WELL, the carpet did NOT have the usual softness to it, NO SPOTS came out. He moved nothing in the room in order to clean it right. He DID NOT clean behind the doors or under the bed (which is on rollers) and went around everything in the room instead of moving anything to do the job RIGHT. The carpet felt like it was never washed (no usual softness)AND SMELLED like it was either washed in dirty water or no cleaning solution was used at all! Both rooms smelled like a hay barn! NO KIDDING, I used a bottle of Febreze in each room and the smell still did not go away. It smells DIRTY! HOW DISGUSTING CAN YOU BE SEARS? SO, the kicker is that they WILL NOT REFUND MY MONEY, they rescheduled me to be REDONE 3 weeks ago. WELL, apparently SEARS only has ONE TRUCK and it conveniently BROKE DOWN! HA HA, how funny is that? So I rescheduled for the following Tuesday. They came TWO HOURS ahead of time, so naturally I missed them. WEEK 4, TODAY (6/26/12) they called me at 8:10 AM with the "I'm SORRY to tell you..." I guess there is ONLY ONE GUY working for the company and HE seems to have an EMERGENCY AND I NEED TO RESCHEDULE - ARE WE LAUGHING YET? I demanded to speak with a supervisor - I had a hard time getting to SCOTT, the dispatcher, but I wasn't taking no for an answer. I had to threaten court action before I could speak to him. He all of a sudden said we can get someone there today after all! AMAZING ISN'T IT? So, we'll see what happens today. They are to come between 11-2 - the same time the guy with the "emergency" was scheduled. If it's not done right today, tomorrow I will be at the court filing a lawsuit to get my money back. DO NOT USE SEARS CARPET CLEANERS AT ALL! EVEN IF IT'S FREE - GO TO THE NEXT COMPANY ON YOUR LIST!

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Ant123
Clay, US
May 11, 2011 7:29 pm EDT

I've used them numerous times and I've never had that problem. They came in, and spend about 2 hrs on my living room, stairs, and hallway. They got up all the necessary stains (of course you can't get up every singled one) and they left. I came across this by accident looking to see if they had any offers and was shocked to see this. My carpets dried quickly, and I had no smell on them. I'm just a customer who's disagreeing with your point, not trying to start an argument. I'm sure if this is how their carpets turned out everytime they would be out of business by now. I would recommend them.

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Sears Carpet & Air Duct Cleaning Terrible Service

I needed my carpets cleaned and rather than go to a small cleaning company, I wanted to use a professional big name corporate company.What a mistake that was! I had an appointment scheduled with Sears Carpet Cleaning and they called me to let me know that a truck had broken down and they had to re schedule my appointment. I was not happy about that because I had a showing scheduled that evening, but it was only the next day so it i could live with that. They were suppose to be there between 9-10am on 4/9/10 but the driver who called me several times seemed To STONED Comprehend anything or to find where the house was with the simplest directions I gave him. So I talked to him 4 times over the course of 90 minutes and every time I thought he was in and started, He would call me 20 minutes later asking some dumb question. The last call was to say the door was locked, and I told him turn the handle and Of Course it opened right away. Duhhh, Put The Pipe Down Man! That was at 11:15am . So I'm under the impressing that he would be starting very soon and I have a showing scheduled for 12:45. I then I called an house later to see how it was coming along and he decided the carpets were to dirty to "CLEAN QUICKLY" and JUST Left without calling me or saying a word. I Originally told The representative who made my appointment that I would not be home, door would be open, I would pay via credit card before hand, and that the carpets were very dirty and I could not vacuum them, an if there would be an extra charge for that, then i would pay, just let me know how much! Rep said they would vacuum for No extra charge. So the Carpet guy was in the house at 11:15am and at 12:45 I get a call from the representative telling me the guy left and they didn't do anything at all. When you provide any service there may be extra fee's if something is dirtier or more work than expected and I was and am willing to always pay for a good job, but to just leave and not even talk to your client is ABSOLUTELY UNACCEPTABLE AND VERY POOR CUSTOMER SERVICE. The rep on the phone tried to give me a lesson in carpet cleaning about their responsibilities and I told her, bottom line you provide a service and there is a price associated with that service, so it all comes down to money and I should have been charged extra and the job should have got done! Am I right or wrong? So i had to show the house with dirty carpets as to not have to AGAIN re schedule my showing and I was completely embarrassed that the carpets were not cleaned cause I choose a big name company who just doesn't care about being professional, and think they can stay in business just because of there name and advertising.

Scott Medeiros

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loril lang
Shelby Township, US
Sep 15, 2010 2:08 pm EDT

I had an awful experience with sears carpet cleaning. The man was terrible to me and told me he could not get certain spots out- the carpet is only 5 years old . He gave me a hard time after he asked me to inspect the carpet. he was rude and confrontational. hE TOLD ME HE NEEDED TIPS/MONEY to get spots out.

I had a strange vibe from him when he came in my home so i sat outside while he cleaned the carpet. He asked me weird questions like do I live alone - and of course I lied. Then he asked me if I worked today and of course I lied and said yes. He gave me a creepy feeling inside- I was so happy for him to leave. I paid him when he arrived then b-f he left I asked him if he had anything for me to sign and he said 'NO'

Then he was not leaving my driveway- I peaked out the window upstairs. I called sears to tell them of the bad review then I heard him at my door knocking like he was going to knock the door down- like extremely hard like he was going to knock the door down for about 6 minutes. I was scared of him - I set my alarm off and he still knocked like he was going to knock the door down or break in through a window.

I hit the panic on my home alarm - he still was knocking like he was going to knock the door down- and then I called 911 and the cops came shortly- but he left by that time. I was scared for my life. PLEASE DO NOT HIRE SEARS IT WAS TRAUMATIC. Further, I did make the complaint - but still did not hear from the manger to call back. I have had hagopian in the past and i will stick with them next time

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Sears Carpet & Air Duct Cleaning Rip Off

I wasn't home when they did the carpet cleaning. My roommate was. My carpets were worst than before they came. It took him 10 min to do the entire house. So basically he just wet my carpets. When they sent someone out to re-do the carpet; it was the same guy. So of course he was a real jerk because he had to come back. He started an argument with me in my own home, yelled at me and then tried to charge me cash on the side to fix his shabby work. Little did he know I was on the phone with his office when he was proposing that. Needless to say the guy was kicked out of my house. Sears agreed to refund me my money. But I haven't seen not one penny. It has been six weeks now. Everytime I try to call the office no one will help me. No one returns my call. I have to go to small claims court to get my money back. WHAT A NIGHTMARE. STAY AWAY FROM THIS COMPANY, FAR FAR AWAY!

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Crappy company
Palmdale, US
Apr 19, 2010 7:06 pm EDT

Wow, sounds like exactly what happened to my wife and I. We had our sofa cleaned then re-cleaned only to have the finished product look worse than it did to start with! They re-scheduled our appointments twice at last notice, then when I called to complain all I get is the run around. For six weeks I've been trying to get someone to call me back, to date, nothing. What a worthless company.

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Sears Carpet & Air Duct Cleaning damage

DO NOT WAIST YOUR MONEY ! THEY HAVE NO CLUE HOW TO CLEAN CARPET - THEY WILL DAMAGE YOUR HOUSE AND CLAIM ""PREEXISTING CONDITIONS'' AND LIVE YOU WITH THOUSANDS OF DOLLARS IN DAMAGES! WORST COSTUMER SEVICE !
STAY FAAAAAAAAAR AWAY FROM SEARSCARPET AND UPHOSTERY CARE, BECOUSE THEY DON'T CARE !

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Sears Carpet & Air Duct Cleaning rudeness, arragont and unbending

i registered a complaint against the anahiem Sear carpet cleaning service earlier today and tonight an Anthony Mayo called. said he was the general manager and he was equally rude in terminating my right to have my capets cleaned by Sears because i called to reschedule 3 times ahead of time. . i have never been spoken that way or treated like that as a customer. i hope that you recorded the conversation and will listen to whats going on within your company
thank you Dave and Judy Gubser

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Sears Carpet & Air Duct Cleaning rudeness and inflexability

i wanted by carpets cleaned by sears as i had before. i had to reschedule 3 times because i was helping to move my mother in law into a home and because of packing, family company and emotional termoil i had to change my dates. the lady that terminated me was from the anihiem store and her name was Toni. something. She was extrememly rude, talked over me and acted as if i had commited a crime by rescheduling. she said they were refusing me service. She was way out of line. i am 65 years old and have never been spoken to that way. i have never had any thing like this happen before and i am totally turned off by Sears service.
I have mentioned it to others and they cant believe this happened.. I was also told they didnt even have a job that day but still were refusing me service. we had the house all ready with breakable put away and all. pleas se make sure this gets to someone who can do something about it.
sincerely judy gubser

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Sears Carpet & Air Duct Cleaning Damaged House Refused to Cover It

I originally went with Sears since they had the best prices, but in this case you really get what you pay for. I had both a duct and a carpet cleaning. The duct cleaning as far as I can tell went satisfactory, except for the fact that the technician knocked over a can of paint on our carpet. We had just moved in and had some paint cans around and rather than ask us to move anything out of the way they just came in and apparently they need cords that go out to their van and as they were pulling those around they caught a can and knocked it over. However, since nobody actually saw him do it he said he didn't do it. Of course in his attempt to pass the buck he forgot to move all of his wires from around the paint can so it was pretty obvious where the fault lay.

The carpet cleaning 2 days later didn't pull up hardly any of the paint that we weren't able to get up ourselves amongst other stains throughout the carpet. However since I’m not a carpet cleaning expert I can't say whether this a fault on their end or the types of stains there were in the carpet to begin with.

I called the next day to complain about the service and ask what they could do about it; they proceeded to tell me that since the technician denied any fault, that it was not their responsibility. After running me around for a few days they finally came back and said they would not do anything to rectify the situation, and to top it off, the manager at the Grand Rapids, Michigan location hung up on me. She said the only thing she would do would be to ask the technician who came out to clean the carpets if they might be able to get more paint up if they came out again. Although to be fair I was being fairly persistent in following up on this info and she was probably tired of hearing from me.

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DebraH.2316
, US
May 24, 2016 4:17 pm EDT

Do not waste your time with this company! i called on may 3 and scheduled an appointment for my carpet to be cleaned on the next day. I was scheduled for anytime between 12:00 and 4:00pm. I took the day off from work so that i would not miss the technician. At approximately 3:30pm i called the office and the rude representative stated “the tech has until 4:00pm…it is only 3:30. Call back if he is not there at 4:00. Well of course no one showed at 4:00pm and i called back. She was rude and nasty again and placed me on hold. While holding another evil representative called my phone i answered and she said” the technician is running an hour behind”. I responded and asked why couldn’t the representative tell me this 30 minutes ago. This evil person’s response was “do you want the appointment or not”. She hung up on. I called back several times and she began to yell and scream at me. I called the corporate office to file a complaint. I was told that somone from corporate would contact me. To date, i have not heard from anyone. They are the worst people i have ever dealt with and my plans are to discourage anyone and everyone i know to not even this so called place of business

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dweile
Indianapolis, US
Oct 22, 2009 6:32 pm EDT

maintanance agreement was a JOKE, they tell you one thing and then dont offer what was said! they told me I could have 2 more sevices as I had before, and the they tried to charge $85 for the same thing, a bait and switch tatic which I dont appprove of! STAY AWAY FROM SEARS

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member101
, US
Feb 21, 2015 3:42 pm EST

The Grand Rapids Sears damaged my carpeting also. The tech stepped on a pen and tried to clean it making it worse. Sears Holding's Attorneys wrote to the Attorney General in MI to say it was my small child that did it. I do not have any children that live in the state of MI. I would never ever use them. They are not honest and the guarantee is a joke. They have outlived the Guarantee as case law has defined better standards than what Sears uses and it is now just false advertising on a national level.
The owner of the Grand Rapids office was just awful to deal with. I would go with a local company, not Sears.

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User4987234
, US
Nov 15, 2009 1:16 am EST

Ok your statement about cleaning chains not careing is a broad untrue statement.iv been with sears about 15yrs starting in tulsa and now in arkansas.iv seen more private owners act the way you describe, everything i do, i do my best i have more repeat customers than any other company i know as well as anyone in my own branch, we all are trained better than anyother carpet cleaners around as well in difficult stain removel, i wont say i can get every stain out but i will say if i cant get it no one will be able to either...the northwest arkansas sears carpet cleaning branch has won more awards and voted best carpet cleaners in the readers choice awards every year since we joined it beating stanly steamer every year as well as all others entered in the contest.in short we are the best and proven it time and again...and no im not an owner or manager but i do care about my company

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Sayre Carpet Care, LLC
Wyoming, US
Sep 25, 2009 3:19 pm EDT

The problem with using a "chain" carpet cleaner is that the workers don't care a whole lot about the company's reputation.

Next time you need your carpets cleaned call Sayre Carpet Care [protected]. My husband and I moved here from Lansing. We are both certified technicians and are insured as well (would have provided you new carpet because of the paint). I answer the phones and do scheduling, accounting, etc. and my husband does the cleaning. With a locally owed family run business, our reputation is everything to us. The situation you described above would have been resolved to your satisfaction one way or another.

Keep us in mind the next time you are in the market for a QUALITY carpet cleaner! I appreciate it and look forward to the opportunity to earn your future business!

Linda Sayre

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7:26 am EDT
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Sears Carpet & Air Duct Cleaning Bait and Switch

We needed an empty 2 bedroom house carpet cleaning - due to the advertised "special" price we went with Sears. The technition, who was polite, walked around the house and immediately told me that the three "high traffic" areas would need special treatment, at $25 each, to remove the darker traffic dirt. I refused, saying that the carpet had normal wear, and that if they couldn't clean it, to leave. He said he would do his best, and I came back after 20 minutes, after he did one room, and the traffic area was noticeably darker than the rest of the carpet. At that point, I was trapped - we were selling the house, and I did not have the time to bring in an honest company to replace Sears, so I told him to use the "special treatment", which had now been lowered to $50 for the three areas, and he sprayed a cleaner on the areas, which lightened them considerably. Sorry Sears, but you really blew it, as I will never use one of your franchise services again.

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