Complaint Rating:

Company information:
Sears
Waterloo, Iowa
United States

Lousy Customer Service! My experience with Sears Store and their customer service is extremely negative. After ordering an item from the Waterloo, Iowa store I received extremely poor service after attempting to cancel a special order item that was not delivered to the store by the expected date. Workers at the store told us they would call to update us on the status of the order but failed to do so so we made other arrangements to get the desired item. We tried to cancel this order over the phone and were told we would have to drive to the store (one hour away) to do so. We asked to speak to someone who could help us with this issue and the associate hung up on us! That is not the way successful companies handle their customers. This item that is not in my possession has been charged to my credit card and the store is refusing to credit my account until I drive to their store-which is one hour away. There is something terribly wrong with that! If this is the way Sears treats all their customers, I'm surprised they have any business at all! We will definitely not be shopping there again and warn our friends of the way they treat shoppers!