Complaint Rating:

Company information:
Sears
Bridgeport Avenue
Shelton, Connecticut
United States

I went to the Sears Appliance and Hardware Store in Shelton, Connecticut to buy a gas dryer. It was on sale and I had been quoted $399 plus $60 more for the gas model the day before when I was looking at them. When I told the manager, Vincent, that I had been in the day before and the manager working yesterday quoted me $399 plus $60 he said - NO, it's $70 more. (I should point out that the sign read SALE $399 and in very small print that Vincent pointed out - gas model $70 more. I hadn't looked at the sign the day before and took the manager's word for the additional cost on a gas dryer.) I explained that I had spoken to the manager yesterday and she had quoted $60 more. I told him that he could sell me the dryer for the price I was quoted or I could take my business elsewhere. He started swearing and muttering under his breath about "stupid people" and how he had to deal with them then he turned and walked down the aisle. I said, is that a no? He turned and snarled - I'm going to make a call. I waited for about five minutes when he came back and said - the gas model is not on sale. At that point I walked away - disgusted by the fact that he 1) was terribly rude and 2) a blatant liar. I went to the register where my friend was checking out and he followed me, shouting, "it's not on sale" "you can look in the register" in front of other customers. I tried to get away from him but he kept following me, shouting. I finally told him I would take my business elsewhere, that he knew nothing about customer service, and to leave me alone, but he kept following me around. I tried to leave the store, but went out the wrong door which I tried to open using the handle - at which point he snarled - you'll pay for it one way or the other. Finally I found the exit and escaped from him. When I got home I immediately reported it to Sears customer service. They responded that they were sorry I was charged a different price then I was quoted, but did nothing to address the fact that I was chased around their store by a manager, that he embarrassed and humilitated me in front of people, and that I felt threatend and afraid. They said someone would be calling me, but that didn't happen either. I will never again shop at Sears. I have never been so rudely treated by any individual in a store and the fact that the Sears corporation cares so little for its customers sickens me.