Complaint Rating:

Company information:
Sears
United States
www.sears.com

Some how, sears Kenmore service is claiming we ordered the wrong water heater for $410 model 33956. How am I to know? Sears should be the expert, all I was asked was height and diameter, then the order was placed and my card was charged. Then the service guy came home and told me it was the wrong water heater model. The correct model should have been for 33205 power vent water heater $710. Apparently, there is a difference, some thing related to the venting coming out to the side. We had to pay $45 for today’s (April 21, 2008) trip and there will be two charges on the credit card, along with two receipts of purchases issues over standard mail. We need to check that the proper credit is applied on the card. There is also an extra charge for $75 replacement for the water valve on top which will be paid during the installation time. So, we are waiting for a call from sears to re-schedule the appointment. If they can get to it, it will be tomorrow April 22, 2008.

My question is why I should pay for $45 trip charge. When the sales person did not do HIS job. I asked, is there anything else needed? Any other information? How do we ensure it is the correct heater? Person said: "no worries I got you covered".