Sears review: Employee complaint 110

We bought a dryer listed at $399 and were told there was a rebate on the delivery. We were also told not to use our sears card because there was a 10% off promotion and that would make our sale go below $399 and not eligible for the delivery rebate. Now they will not honor the rebate because on the back of the form it states you have to finance with your sears card and will not refund the delivery costs if we return it. I called the refund help desk and they said to wait 48 hrs and the rebate would go through. That did not happen and now the rebate is off.

SEARS is horrible. I guess they operate under the K-mart mentality now.

I phoned Sears on January 2 to schedule a repair on our washing machine. We purchased this machine in 2004 and purchased the warranty for an additional $200. It has been my experience that warranty repairs with Sears are not prioritized in any way, so I called while the machine was still working, just making a very bad noise. I was given an appointment for January 10, and a window of 8am to 12 pm. I was advised that the service tech MIGHT call before he came, and if I didn't answer he would cancel. I took the morning off from work to be here, and did not leave the house even to walk the dogs after my husband left at about 9:00, so as not to miss the call.

By noon, no tech and no call. I called 800 4 my Home and finally spoke to a real person. She was able to tell me that I'm number 8 on the list, and he's at call 6. In our area, I cannot imagine why they scheduled 8 calls in a 4 hour period. With the local congestion, travel time alone would prevent keeping that kind of schedule. When I continued to express frustration, she transferred me, probably to the angry customer line. The man I spoke to there was sympathetic and apologetic, seemed to understand my frustration, and told me he'd have the tech call me. I waited a half hour, no call, so I called 4 my home again. I was told again that they would have the technician call me, and I gave her two phone numbers, again. I was also given the complaint phone number, and called that. I spoke to Lewis there, who treated me like I was being completely unreasonable to expect them to be there in the time frame they gave me. Apparently, waiting two hours beyond the time frame is considered normal and acceptable. I was given no recourse except to wait.

The technician finally arrived at 1:45. He did call, about 15 minutes before that.

My point with Sears, if they care to rise to this opportunity--I could understand a delay. What I don't understand is 1) why they scheduled so many calls in one morning to begin with and 2) why no one bothered to call to tell me I was going to have to wait almost 2 hours beyond my window just for the tech to arrive. I did MY part and waited all day for the call, and I expect Sears to do their part as well.

The technician is here now, and presumbably he will repair my washer. I have treated him respectfully and have given him little indication of my impatience. He is surly at best, anyway. '

In conclusion, I just have to say I am disappointed in the service Sears has offered me today. It feels like, as the customer, I was given all the responsibility ("answer the call or he won't come") but no right to expect a timely arrival.

Sear was unwilling to ship me my order and now says they have no more. So they just cancelled it without calling me or anything and all the say is sorry. When asked they say they just can not offer any more at that price - but they took my order and sent a confirmation e-mail and sent a voice mail

Is there a law about taking an order - isn't it like a contract and you have to fulfill?

I brought my truck in to have a tire replaced that was under warranty. I am still waiting and it has been over an hour. They have not even brought my truck into the bay. Are they busy? Does not appear so! There are about 4 guys watching a 5th play with some fancy rims and stereo on some other car. Two other guys are dancing around in the auto bay. Meanwhile, I am sitting here on the most uncomfortable chairs waiting.

purchased stove and refrigerator, waiting for scheduled delivery, yesterday at 8 am 3/9/12.called, got the run around all day.waited until 5pm, called.they said they would call between 6-9pm with a new delivery time for today.Never Called. Called them this morning, they said it would be tomorrow.Tomorrow is Sunday, who are they trying to kid.I've got one word for you, CANCEL!

I ordered a video chair on Sears.com for 126.00. After item was ordered, i was charged 149.00 for shipping PLUS the 126.00. I immediately called and was told i can't cancel the order. They gave me a number to call on Monday. I called Monday to cancel, and they told me it was canceled. I called again today and was told it was already shipped and Sears charged me 298.50! How can Sears pull this off? I will never deal with Sears again.

With no provoking, other than disagreement about a promised discount which he did not honor, went ballistic, hurling obscenities, banning us from the store. I said nothing as I tried to get my 85 year old disabled mother out of the store. We were afraid for our safety as he tried to get us out. Screaming at the top of his lungs, he followed us to the door in a threatening manner.This behavior is not acceptable no matter what the circumstances.

Seems my craftsman cicular saw has too much slop in the arbor. Makes it near impossible to cut straight. Appears to be manufacturing defect. Local store refuses to exchange.

We have a service contract with Sears for our Kenmore refrigerator. I called to have it serviced on July 10th, it is now July 29th and I still have not gotten service! They have cancelled on me 3 times! Every time we call to reschedule the appointment, we are left holding on the phone for long periods of time. The whole thing is a nightmare! Now someone is supposed to come tomorrow between 8 and 5. Good luck to me!

Sears will openly lie to you about anything to get you to buy, get you off the phone, get your money, deny your warranty they are so sure you need.T6e5bfhis company's idea of servicing you is not about them bending over backward to please its about bending you over forward.

We went to sears in Cerritos and Downey, ca and there are no dresses in the plus size/women's departments. We were told in both stores that they only carry dresses at holiday times. Do they not think that a size 18 -24 career women needs dresses all year round. There are Jr. section that have beautiful selection of casual, career and even dressy dresses. Sears
Is showing a severe discrimination towards plus size women.

Sears Outlet center sold a freezerless fridge that doesnt work..and now they cannot give me repair appointments for weeks! The customer service rep I spoke to hung up on me when I tried to figure out a solution. Beware to future customers..Sears isnt a company that stands by their products!

I have bought washer, dryer, stove, refregator, freezer, lawn mower, outside building, chainsaw, took out extended coverage, but when dryer broke down, they have changed dates to fix it three times, now it will be two months.All they will say I am sorry, that doesn't fix the dryer, spent all this money with them, will not do it again, this is a $1000 machine.

I cannot get the Sears rebate center to give me my rebate money. They say -- every time I call -- that I will get it in 2-3 weeks. I sent it in during January of 2007. I don't believe I will ever get it.

They said they don't fill rebate requests unless the customer calls in to complain that it was not received!

What nonsense is that?

No more Sears products in my house.

I have excellent credit and would have paid cash, but they said they cannot make a sale without a phone number.

I tried to file a complaint on their web site, but they do not accept complaints without a phone number.

While I am without a phone by choice, some people cannot afford a phone, and I do not believe a store should be able to refuse service to those people.

Ordered parts from Sears online parts direct. It showed backordered with no estimate of fulfillment date. Canceled it online and received auto email confirming cancellation. This was followed by a note from a seemingly real person whom refused to cancel although they confirmed the part had not shipped or billed yet. I am doing everything to appeal this but only getting increasing frustration and dissatisfaction with Sears.

On Jan. 26 2011 I attempted to make a purchase at a local Sears store. I was informed that my credit account was closed because of inactivity. Apparently the card was not used since 2007. I have had a Sears Credit card since 1977. Since I had to undergo Cancer treatments during the time period of inactivity my card is canceled.
Please re-instate my credit card. It's the human thing to do.
Thank you, Paul Ostrowski

Bought tires from sears, with 4 wheel alignment. Less then a year later, my wife was back to sears for an oil change/tire rotation. The tech mentioned the tires were < 50 % tire trend and suggested not to rotate tires and keep best tires on front. Even though I has sears rotate tires at an earler visit, they refused to pro rate tires.

A month after purchasing two sofas from Sears they have not been shipped and no one will explain why. Customer service reads from a script and wishes me a happy day. This is just rediculous and highway robbery. Their on site add still after all of this time says 'in-stock and availavle for shipping. Customer service has actually told me to find it myself.

I bought a Sears convection oven and dishwasher 5 years ago. The oven still works but does not cook evenly and has two strange white streaks running down the glass window. The dishwasher had to be repaired within a few months. Before the warranty was up, the entire computer panel had to be replaced. The upper drawer broke and then the water valve flooded, ruining my wood floor. Dont ever buy Sears products.

kenmore elite refrigerator light bulb got so hot it melted orange juice container on Labor Day. Have had repairmen here 3 times since then, still not fixed. this is a safety hazard.

I paid close to $600 for a dishwasher in April 2009 and now it doesn't drain and it is starting to smell. I called customer service and they can't send anyone to look at it until 3 weeks from now which is unacceptable. Apparantly Sears will not stand behind the products that they sell.

Horrible! I went downstairs to check out a few mattresses, There was a tall male sales rep that didn't bother to ask if I needed any help. I ignored it. Few minutes later, I over-heard him talking about smoking weed! Now, why would I buy ANYTHING from a sales associate like so. Sears needs to do more drug test, VERY unprofessional.

I bought a washer and after 30 days it stopped working, they wont replace I have to wait for factory to contact me and try and fix it

they put 4 new tires on my 1999 truck [protected]). got slow leak so put spare tire on. now rear makes noise, found out they put wrong size on truck. takes [protected]. spare tire is right. now rear is getting louder. called sears about 4 or 5 times, they said Mike the manager would call me, but he never calls. would like to fix this with out going with legal action. its up to you? [protected].

I ordered 2 pairs of shoes online from the Sears website and only received 1 pair. I called and the computer said it showed 2 pairs on the invoice, my guess is that someone in the shipping dept screwed up, but since it showed 2 pairs on the invoice there was nothing I could do. I will not be purchasing anything from Sears for a long, long time.

Bought a gas range on Sunday had it delivered on Tuesday. Tried to use it Tuesday evening problems when using back burner. Got a replacement delivered today, replacement is worse than the first one! All burners trip the electrical component. No resolution yet. I have talked to 13 departments so far. I am looking into possible complaints against the installers licenses to try and get some resolution this way.

they just replqaced the main board on fridge now it is shot.. my wife died 5 days ago and i have 9 kids under the age of 18 and they tell me it will be a freaking week and 1/2 before they can come out i go through 2 gallons of milk per day, i have tons of food left over from the funeral and they cant make some sort of exception? crap for service and crap for searas products

truck went for oil change-when customer went to pickup
vehcile -grease on doors, hood, steering wheel, carpets and found old oil filter on vehicle, did not change out parts. asked for a manager and then sent out a loss prevention person that did nothing to help, just said sears was not paying for anything. will never go back

I have been on the phone for three months with the same run around story and now its too late to refund THANKS SEARS FOR TAKING MY MONEY AND NOT GIVING ME A PRODUCT I CAN USE! I WILL BE SURE TO LET EVERYONE KNOW ABOUT THIS. P.S I HAVE OVER 300 PEOPLE ON MY FACE BOOK AND OVER 600 ON MY TWITTER AND I WILL ASK THEM TO SPREAD MY STORY!

Sears has the worst repair service of any company I know. Mainly problems with their own products. Hours on the phone, repairs that do not work and lemon guarantee that means nothing. Ovens, cooktops, freezers and riding lawnmowers that are made by Sears will never be purchased by me ever again. Nor will any other Sears products.

Third successive call for warranty service on the same product - and Sears acts like its our first call ("we can have someone there btw 1 and 5 a week from Monday") First call: late May, serviced on June 4. Second call: June 4 (two hours after repairman left), serviced on June 12. Third call (June 13 9 am); earliest repair - a week from Monday. This is Sears Warranty Service.

I was willing to complete the 7 question survey but never could find it. Jorge tech 93/329 was a great help in fixing the refrigerator unlike the 2 who installed it and didn't put the filter in correctly and cause it to leak all over my hardwood floor. I had terrible serivce from the installation and also repair departments and finally went into the store and talked to a mamager. Noreen was great help in solving the problem.

i PURHASED A REFRIGERATOR FROM SEARS i SUBMIITED A DELIVERY REBATE ON 4/9/2010 BUT STILL HAVN'T RECD IT-i TALKED TO THE STORE MANAGER BUT NEVER RECD AN ANSWER

Today, we called to make an appointment for repair of our Kenmore washer. When connected to the call center it was very hard to understand their representative. English was not his language. Obviously the call center is located outside the US.

Not only being difficult to understand the representative the back ground noise was unbelieveably loud!

Never again will I shop on Sears.com.
They advertised sales on some of their clothing and I believed them. I ordered the clothes before the expiration date of the sales and they NEVER took the sale price. I ended up paying full price.

Sears.com is a big national scam and are not honest. Another big company screwing the consumer.

I've been stood up 6 times now! Do not buy a sears product! The people in customer service either yes you to death or hang up on you! How many times does someone have to take off from work to be stood up? at what point is an apology appropriate and a service tech actually shows up to fix something that they sent boxes of parts to your house that are sitting there for 6 weeks?

Sears no more!

Sears home service was contacted on Oct. 13, to repair a TV. Rep came on The 21st ordered parts and could not return until Nov.2. Sears called on Sunday 11/1 to cancel and next earliest is 11/11 almost a month after the initial call. I called customer service and got a sympathetic voice and that is all. Truly I will never use this service again nor will I do business with this company again.

To whom it may concern. I have spent over an hour on the phone being transferred to different customer service reps. I then gave up and tried requesting a supervisor. While waiting for a supervisor, I then somehow got transfered to another department. I then gave up. I have been going around in circles now for an hour and a half. My question was easy. What's the warranty on my Sears fence. Also, is there a record of a survey done?

I ORDERED 2 ADJUSTING HAND CRANKS FOR A SEARS TABLE SAW, THEY WERE TO BE DELIVERED ON MARCH 15TH. IT IS NOW THE 23RD AND HAVE NOT RECIEVED THEM YET.