Complaint Rating:

Company information:
wilkins twp, Pennsylvania
United States

In the past, we were good loyal Sears customers but that is over forever. We will never again shop at Sears for anything after this episode. When we moved into our new house, we purchaased a top of the line Kenmore elite refrigerator. After 5 years (beyond all warantees of course), a small plastic component in the refrigerator broke which is the first thing that irrritated us since we have had refrigerators in the past that lasted 25 years with no problems. Called the Sears service dept and they said it would cost $300 to fix -the second source of irritation. But the final straw was after 5 service calls and 5 wrong parts shipped, Sears declared the refrigerator "infixable" and said sorry, so long. It's your problem. So we are stuck with an "unfixable" 5 year old expensive refrigerator b/c Sears no longer has parts for it. They kept shipping the wrong parts and the service drew out over 5 weeks when we had restricted use of the refrigerator. This episode tells me that Seras is not a reliable source for appliances especially service after purchase. Do not patronize Sears or you will be extremely disappointed and possibly in a similar situation.