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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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8:27 pm EST
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Sears customer service

After a huge problem ordering a washer/dryer from sears.com, I decided to go into the store at Boca Town Center Mall to look for another washer/dryer. I wandered around the appliance section for quite some time, while a group of at least 5 employees sat around. After an associate from another nearby department saw me, and asked if I needed help, I said that I did, and he walked over to the group of appliance associates (who were doing nothing) A female associate came over to me, and I asked her to show me where a certain unit was displayed. The specific unit was not on display, and the associate said, and I quote-- we are too small a store to have all the washer/dryers we sell on display. How can I possible consider buying a unit if I can't see it? After my debacle with sears .com (for the same unit), and the lack of service at my local store, I went to a small appliance store, and found the service to be stellar. I will not purchase anything from the sears at Boca Town Center again.

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wifi8827
, US
Jan 17, 2012 10:18 pm EST
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"The specific unit was not on display, and the associate said, and I quote-- we are too small a store to have all the washer/dryers we sell on display. "

and...? Why are you so appalled by that? Same goes for Walmart when you go to a small store versus a Supercenter, they have more TV's on display at the Supercenter because they have more room.

Shame on that associate for being honest!

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2:30 pm EST
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Sears sears auto center

— > for those of you with a facebook, please post < —
(For those looking for short version, here it is: day 1 sears messed up lug nut, day 2 sears messed up another lug nut, day 3 sears messed up another 3 lug nuts, and day 4 sears wanted to put new lug nuts on, I wouldn’t let them….. No lug nuts were harmed after that. Plus, sears said that I had metal break pads (Lies). They will never admit mistakes, of course but they will say like most crooked mechanics “it’s wear and tear” haha in other words it was’nt me. My point - don’t use sears as they will try and take you)
It all started when I got new tires at sears a few month before. About a week ago I started to hear a grinding noise on a monday, so I figured it was my front breaks because that’s what it sounded like. Being cautions I just wanted to have it check since i’m not an “expert” at auto repair. I took it to sears auto center at the village in orange, ca. I told them specifically about the noise and that I thought it was the breaks. So the guy said they could check it for me and had to check all the breaks as company policy for $15, from there they would advise me on what needed to be done. Ok I come back about an hour later and they tell me that “all the breaks a shot” they said the discs were fine but breaks were  metal  we’ll come back to this in a minute. He advised ceramic breaks would be better. I asked him, are you sure they are metal? I remember having the breaks changed (With father in-law’s help) and I thought they were ceramic. Nope, they are metal they need to be changed and we can do it for $335? Really! Of course I said no thanks her is $15 have a good day. Now, why did I go to sears in the first place you ask? Remember they are the ones where I got my tires. So when I went to check my front breaks I could not remove one of the lug nuts (Sears had cross threaded it). So as soon as I told these guys of that and I even dealt with the “manager” from the beginning he gave me some bull about how they had to do it with impact gun because it’s a 4000 pound car blah, blah, blah…. But then they hand torque it to make sure…hmmm. So of course they had to order the part and I said I will pick it up tomorrow, fine. I told them from the first day to had torque the lug nuts after they “inspect” my car please. Ok so I leave think great it is the breaks and I will do it. After I left sears it was already late that day. So I was going to do my breaks the next day. Low and behold, what happened they cross threaded another freaking lug nut, so I called and they are like uh ok well bring it in. This is my second trip to sears for their mistake. I park the car in the bay and right away I get about 3 or 4 guys come at me what is going on what is the deal. So I say well you cross threaded another bolt and I told you guys to hand torque them. So one of the idiots apparently can’t here well, so he comes with hand torque (With out checking proper pressure for the car) and starts to torque the wheel I pointed at and says there you go. I said, what are you doing? He looked at me like I was crazy and was like what did you want. I told you I cannot take a lug not off i’m trying to do my breaks! He looked at me dumbfounded again and started telling the other guys no it was the other side that we worked on. I said yes, it was but now you messed up another one on the other side! Ok, so remember how they had ordered the lug nut (Which I found out they use auto zone to get parts) they got the right one right. Ok so i’m there and they said ok we’ll order you another lug nut I will call you when it’s ready. So, I go walk around the mall and almost 2 hours go by and no call. I go back and they tell when I get there they said hey a couple more “went bad” so we need to order some but we will stay open and make sure it get’s done tonight. Ok, well a couple more hours pass and he is like ok parts are here and they are working on it now. So he comes about half hour later or so and say ok so you know your car it has 2005 wheels on it mine is a nissan altima 2003? I said how is that if everything is stock. Well sometimes dealers will do that? Hmmm… ok so what’s the problem well they brought us the lug nuts for a 2003 altima, but your car has the 2005 wheels. I said ok well, that makes no sense because you already ordered 2 lug nuts previously and they brought you the right ones. How is it that they brought you the wrong ones this time? Ok so, I left that night they took some lug nuts off other tires to compensate for the ones they had messed up. So I told myself finally I can do my breaks tomorrow and just pick up these lug nuts after and put them on myself. Hey guess what! They messed up yet another lug and when I called sears what does the manager tell me? It’s the metal on these lug nuts they are not made very well….. Blah blah, that’s because these lazy idiots are still using an impact gun and just telling me that they are torquing it by had. This time when I went back I stayed in the garage and kept telling them I want you to just take the bad on off and i’ll do the rest, well of course they messed up the stud (Bolt that lug nut goes on) and they had to replace it. This time I stayed until (Autozone) dropped off the stud and even then the manager kept saying i’ll have these guys put on the lug nuts for you. By this time I had the new lug nuts (4 of them) in my trunk. He said hey give them the lug nuts so they can put them on. I said no, I will do it just replace the stud and hand torque the lug nuts on that one wheel. Then the manager said let them put all the new lug nuts on the one tire and they can put the other ones back on the 3 other tires. I said no, I already changed my back breaks that’s done leave those tires alone! So I stood there and watched them had tighten (Without the impact gun) and finally next day I changed the breaks. Now by this time I already bought breaks form auto zone, when I finally looked at the front breaks they were still good. So I got to thinking and I took the old breaks back to auto zone and they were still under warranty. So I got approx $97 back (Spent about $100 on new ones). Only my back discs needed to be replaced and front ones turned, this came to about $87. So all told I spent about $90 for a break job that sears wanted to charge me $330 for. These people are some of the best crooks you will find and maybe that’s why they are going out of business from what I hear.

Read full review of Sears and 3 comments
Update by robwar2411
Jan 17, 2012 6:27 pm EST

wow, my grammar sucks. Noted in the future I will be more careful. This complaint is about a bad experience, so read for that otherwise do not bother

Update by robwar2411
Jan 17, 2012 6:01 pm EST

hey, how ar you Toad? you have enough time to stop licking Your mom knows best ### to post a comment, cool. big ups to you... now go back and start licking!

Update by robwar2411
Jan 17, 2012 5:43 pm EST

And there we have it, Dumb ### with no life exposed! hours to burn on one comment. Sears isn't the only place to find idiotic people.

Update by robwar2411
Jan 17, 2012 5:14 pm EST

just move on Ramelle, this is not english class. it's a rant about a horrible experience, no details - that's why it's a short version. haha you probably work for sears huh? get a life buddy

Update by robwar2411
Jan 17, 2012 4:48 pm EST

That's why I put short version at the beginning, so read next time before you comment

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JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 17, 2012 6:29 pm EST

Ok, only thing I've ever bought at Sears, carwise, was a battery. Worked many years until I traded in the car for a new one. I generally go to a tire store for tire and brake issues. Actually, right now, my new car is under warranty, so it goes to the dealer for any work. How's that for staying on issue? :P

JuliePooh51265
JuliePooh51265
Lancaster, US
Jan 17, 2012 6:17 pm EST

I actually read the entire thing and now my head is spinning. Just a note for future posts: Breaks are something you take at work when you need to go the bathroom or have a cigarette. Brakes are what you put on your car. I'm not even going to get into the grammar.

Ramelle
Ramelle
Weed, US
Jan 17, 2012 4:57 pm EST
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Feeling dizzy...Think I'm going to hurl.

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12:14 am EST
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Sears Tommy Gaston

"Tommy" Gaston Swindler - Sears Salesman

I was swindled into buying a roof for 8, 000 - but i agreed to that outrageous price because i thought i could trust him - and he did paper work for a 10, 000 roof !- i now own an 8, 547.29 roof that should have been in the 4500.00 range - he came bearing a 500.00 coupon to confuse me with the numbers - Sears will not pay me back and the creep will not answer his phone to explain the numbers he wrote down so casually as he knew he was ripping me off- the contractor "Calvert" out of Hannibal Missouri is an egomaniac that will do anything he can to do as little as possible and interact as little as possible - another con man-

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angeleyez11
, US
May 31, 2012 3:12 am EDT

Was quoted $21, 000.00 for a 2000 Square foot, steep grade roof with low quality asphalt roof. This is for tear off and haul away. They thought the $500 off coupon would make or break it. I think they were trying to rip off my grandmother. Beware of their roofing services, seems they are trying to take advantage of the elderly.

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Sears piece of junk

Bought an NHL 84 Air Hockey game from Sears Canada in Dec 2011 online as there was none at the local store to see or buy. Received it and assembled it. The score clock/board would not work. The felt pads under the shooters were too large so that when the puck hit the shooter it would just die and wouldn't have any spring. Screws would not screw into legs fully and some chipped off and could not be put in place. Dead spots on the table where puck would not float because of inadequate air flow. Very dissatisfied withthe product. Emailed Sears and wanted my money back. They emailed back and told me that since I had opened the package and assembled it, their policy was to not refund any money. They said to contact the manufacturer for any problems. I will never again buy anything from Sears, even if it was free. Totally unacceptable service. They sold me a piece of junk and wouldn't stand by the product.

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wifi8827
, US
Jan 13, 2012 2:45 am EST
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every time I have bought large items like that that needs assembled, in the box there is a tag that clearly says "Do Not Return To Place of Purchase". And that has been from many places. Manufacturers will handle repairs and replacement parts directly as long as its within the warranty period for big things like that.

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Sears charged without permission

A man from Sears Furnace kept calling my home asking if they could come out and do their annaul check on the furnace (I had had my ducts cleaned and serviced several years ago by them). My husband kept saying I made those decisions and I was at work. Then he called this week and said he was setting up the appointment - not asking - he was doing it. My husband put him off but he had noted my cell number on our voice message at some point and called me on it while I was at work.
He said they come out annually to review and if nothing is needed they will do nothing but if something needs doing they will service it. He asked about getting the ducts cleaned while they were there but I said I'd think about that and he could come and look to see if it needed servicing.
They came but serviced without asking if they could and the bill came to over $280.00! I believe the correct procedure would be to check - then point out what is needed and ask if they can proceed. but no - not them.
Extremely pushy and sneaky. I will never use a Sears contractor again and have asked them to take them off their call list permanently.
Lesson - watch how they word things. grrr

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Sears unlicensed contractors

I was a contractor for for Sears for 12 years and at the beginning sears was very dedicated to the belief that you sell a great product and install them properly and back them with a great warranty and you have a great co. Sears was a co. I was proud to be a contractor for. The last few years have been a different story, the attitude in the st. louis office was get in installed before the end of the month to make the office look profitable. To do this they hired unlicensed contractors to install jobs that they were advertising as licensed contractors in your home (check your contract ). In 2009 the EPA made it mandatory to do led safe practice on jobs in homes that were built before 1978. This practice involves covering all window openings be covered completely with plastic during the entire removal of the old window. Then after the installation was complete the room was to be vacuumed with a hepa vacuum to remove all led dust from the home so not to make the residence of the home sick from harm of led dust This was not being done by all contractors. I brought this to the attention of management was told it was not their problem. Led is very dangerous to small children and sears does not car how the job is done as long as it gets done. I feel sorry for anyone who hires sears to do a home improvement to there home . Getting the job done right the first time is a hard enough challenge but trying to get it serviced after you find out it was not it is even harder to get it fix properly and then you find out it is going to cost you $100.00 dollars because the warranty is for product not labor. I don'T know how you feel but when I'm told a licensed contractor is going to do my job I expect one because that tells me they are legal in the eyes of the state they work in and pay their taxes like everybody else. You can take this comment with a grain of salt it don't matter to me I just want to let you know you should be careful of any co. that hires sub-contractors to do the work.

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Update by momule
Jan 13, 2012 2:33 pm EST

you say I am lying you will see I have turned over all the information to the epa who has open an investigation in to sears so mom you can tell your boss they are coming

Update by momule
Jan 11, 2012 8:31 pm EST

your mom knows best must be with sears posting research thats ok if you are just check all jobs compleeted by contractor rick G out of the st louis office and then ask him to show you his hepa vac and documentation when he purchased it wile your at it check them same on all contractors working for sears past and present

Update by momule
Jan 11, 2012 6:51 pm EST

What don't you understand about contractors not doing lead safe practice on homes. You can not do lead safe and not own a hepa vacuum. You can take me seriously or not my comment was to inform people to be sure the work being performed by sears home improvment was being done by a license contractor and is being done in accordance to the law for their protection and get what is being promised per the contract

Update by momule
Jan 11, 2012 6:12 pm EST

I apologise for my misspelling I did give specific names of the contractors who was not performing lead safe properly

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Sears lack of customer service

Our family bought a fridge from Sears in Pickering, which was delivered to our home on December 22, 2011. As the fridge was too big to be brought into the house, it was left in our garage until a technician can attend to remove the doors and drawers to enable the delivery personnel to move the fridge into our kitchen.

I have called Sears Customer Service numerous times between the 22nd and the 29th. I have tried to have the technician and delivery personnel attend our home before the evening of December 29, 2011 as our family were leaving on a pre-planned trip that evening. My attempts were not successful.

Sears assured me that a technician will attend our home on Friday, January 6, 2012, which did happen. The delivery personnel would now attend our home on Saturday, January 7, 2012 to move the fridge into our kitchen. This would occur between 07:00 and 12:00. I called four times after 12:00, the last time being just before 16:00. The technician's shift ended at 15:30, resulting in my family being without a fridge for Saturday night, Sunday, Sunday night, and however long it will take for the technician to attend to re-assemble the doors and drawers. I have received a call from Elizabeth, who advised me that she was a Supervisor, and apologized for the delay, and told me that we would definitely receive a discount due to the problems we have been encountering regarding the fridge. Elizabeth has yet to contact me again.

The delivery personnel eventually attended our home just before 16:00 (never calling me to advise of any delay), and moved the fridge into our kitchen. I was not willing to be subjected to this treatment again (Sears not calling to advise or update me, repeatedly telling me there is not much they can do, having to plan around their attendance which rarely happened when promised), so I requested our old fridge be removed while the delivery personnel is in our home. This did occur.

On Monday, January 6, 2012 my cellular phone, which was with me at all times, did not once receive a call from Sears in the morning. I called Sears in the morning to confirm the attendance of the technician, which was confirmed for between 07:00 and 15:00 on the 6th. At approximately 13:30 I received a call from a lady who advised me that she called me twice in the morning, and as I did not answer my phone, she cancelled the technician. I was appalled, and told her that my phone did not ring. She then conceded that she "may have dialed the wrong number". I was truly upset by this time.

I called Sears Customer Service, and spoke to Zaine, who advised me that "I don't care, Ma'm", "...whatever", and "I'm in Montreal, not Pickering, and I can't do anything". I asked to speak to a Supervisor as I was appalled at the treatment I was receiving from Sears, and now Zaine in particular. He transferred me to Sam, who said that he is a Supervisor. Sam also said that there is nothing he can do for me, the lady called and as I did not answer my phone cancelled the technician, and the technician will attend our home on Wednesday, January 11, 2012.

By this time I was incredibly upset, as this situation was unacceptable, and wanted the fridge removed from our house. Sam said that I have to call the store where I bought the fridge from to have that happen. I called the store, very upset, and spoke to Brian, who could not believe how badly we have been treated by Sears, and told me that he cannot help me to remove the fridge, I have to call Customer Service. I could not believe that I was being sent from here to there with no one willing to help us. Brian made some calls, and the drawers and doors were re-assembled by that evening. Brian was the only employee at Sears who actually did something to help, which was very much appreciated by our family.

Through all this, I have been the one who primarily made contact and asked for updates. Sears have been rude, and completely unwilling to help a family with two boys who are now without a fridge. Our boys could not even take milk out of a fridge to drink - our frozen foods were placed in a cooler box until we had a fridge that we could use. This resulted in my having to throw away a lot of food, which is a waste of food and money.

Sears Customer Service has been appalling, and it was a very stressful time for us. I worked afternoon shift during the time, and had to go without much sleep as I was trying to sort out the dilemma of not having a fridge.

Thank you,

Tania Hugo

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Janet Suykens
, CA
Oct 26, 2012 8:22 pm EDT

Similar to my present situation

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Janet Suykens
, CA
Oct 26, 2012 8:21 pm EDT

I wish I had read your complaint before we bought a fridge from Sears in St. Catherines, which was delivered today. The stripped fridge with its dis-assembled parts all strewn over our living room, apparently the delivery persons who striped away everything from the fridge that they could are not authorized to touch the hard-wire which is attached to the protruding drawer slide at the back that needs to be removed so it can fit through the kitchen entrance. This is Friday and Service is promised for Tuesday. If there is a no show on their part, I want it removed and my $2, 500//oo returned.. If that does NOT happen I have no choice but the Better Business Bureau and small claims court..

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I know sears
Orangeville, CA
May 28, 2012 12:46 am EDT
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Ah yes you are one of many...

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Sears appliance warranty service

Do not buy the extended warranty with Sears appliance repair unless you do not work during 8-5 hours. They will only make an appointment Mon-Sat during 4-hour windows ... you have to agree to be home from 8 - 12 or 1 - 5, so you will lose a half-day work. And you will have to wait a week for the appointment. If you try to wait for a Saturday you will wait a month.

It is common to buy an extended warranty for expensive parts that are prone to break, such as a touch-screen on an electronic range or other appliance. But it will have to be really, really broken before they will replace it ... the fine print says that if you have to mash on it for several seconds to get it to work they don't have to replace it yet.

Save your money, and buy a simple appliance with knobs, and skip their extended warranty. Might be OK if you work nights or are a stay-at-home mom.

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Brian Beckmann
tavernier, US
Jan 11, 2011 12:58 pm EST
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Had a service on a 3 month old dryer scheduled for 12-23 and they promised knowing we had company coming in town. Not only did they cancel last minute on the 23rd but cancelled again on 1-7 at 6pm after three calls throughout the day telling us they were 10 minutes away. After that we were given NO priority and sit here scheduled for THE NEXT AVAILABLE DAY 3 WEEKS FROM NOW! After screwing us twice we get no priority and no sympathy! Screw you sears, it's anywhere but at Sears for me from now on!

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Glenn Williams III
, US
Jan 13, 2012 8:09 pm EST

Trying to get repair service from Sears for a refrigerator I recently purchased from them, has proven to be impossible. It seems they can't locate a sub-contractor(repair technician) they use, closer than 4-5 hours away from my location. I didn't purchase the service agreement initially, and talking to the phone rep., I was led to believe they could locate a service technician much closer to my home if I would have purchased the service agreement. I would not have made a purchase from them had I known service was not going to be provided/available. No such thing as honor, good faith or just fairness...

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Fournier0110
usa, US
Jan 11, 2011 2:13 pm EST

To celebrate, the company first anniversary, Some commodities have been, discount .Anti-purchase at this site Any goods, we will giving a Christmas gift .In addition Buy $ 300 and receive a free glasses or a wallet, as a Christmas gift . welcome all friends to order. Reputation, quality, absolute guarantee. please log in: http://www.fashionsb.com . so what, move your mouse .

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Sears charged for exchange to a bigger tv

bought a 60' Sharp Aquos Quattron LC-60LE830U on sale 1699.99 during Boxing Day 2011. We were not happy with the purchase because it looks too small for our living and wanting to upgrade to a larger one 70" Sharp Aquos Quattron LC70LE732U. Jan 2, 2012, we brought it back to do an exchange and were told that i have to pay restocking fee. No customer satisfaction, do not back up products they sell. Won't be shopping there anymore.

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Jerryswi
Clearwater, US
Jan 10, 2012 1:26 am EST

Sorry, thats the way it goes these days

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Sears customer support

Sears Customer Support should not have the name Customer Support if that is not what they deliver! We have got the run-around from Sears Customer Support for 6 months over the repair of a washing machine; the first time we called, a repair man came out said that he was able to fix what was wrong with the washer all the while he seemed more concerned about hurrying so he could eat fish and chips at the local pub. To our surmise, when we tried the washing machine later, nothing had been fixed, so we called Sears customer service again and they said they needed to order a part. One month went by, we called, they said another part was ordered, then for the next five months we called once a month to get an update. Not until we demanded to know what was going on did they make a call to the repair place and they had the part for the last several months but failed to call us to set up an appointment. So, Sears set up an appointment to get the part installed and the evening before the scheduled date, the same repair man (Bruce Kassel) that came last time and several times in the past, called demanding to be chauffeured and then when we said we could not give him a ride, he said he wasn't coming because he had heart surgery a year ago and didn't want to walk at all ( Shouldn't this be something you need after heart surgey?). We are only a seven minute walk for him but he got angry when we offered to push him in a wheel barrow and said he was not coming, then hung up on us.
This is basically how we have been treated and still nothing has been done by Sears after follow up calls.

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Sears faulty contractors for window installation

When I was looking for windows for my home, I picked Sears due to the name and reputation. I got the in home consultation were the contractor a Jon Scher from Sears informed me that this would be a one day process for 9 windows, that the workers would install windows with moldings on the inside and outside of the home. After the days end, they would clean up after themselves and this will be the easiest process ever. For the 9 windows cost a little over 10, 000 which seemed ridiculous but once again it was Sears and the sales pitch plus the 20 year anything happens to them warranty got us hooked.
Signed the papers and installation was to start on November 17.
Day 1: Sears hired a company by the name of Raj Contractors to install the windows. Two workers came with 9 windows was informed that another crew of guys was coming to assist to install. 3 hours later I was informed that the other guys had to go for a ladder because they had the wrong size. Next hour, I was informed that the guys had a flat tire and couldn’t make it. So around 3pm, they started the install on the windows with only two guys. After a couple of hours I was informed that the crew hired to do the outside molding wouldn’t be able to come and the would arrive tomorrow early to replace the moldings. The two man crew on the inside of the house ran out of material to properly install the windows. So for two of the windows they took out the old windows and left two windows inside without sealing the edges and no protection from them falling out. The contractors didn’t clean up after themselves and left the old windows with all the paint and wood on the floor Plus that night was extremely cold and all the wind came through the house forcing my brother in law to stay at a nearby hotel for the night.
Day 2: After explaining to my supervisor I had to take off another day of work, no one showed up. Explanation was that they were out of materials and had to wait for them to come in and that they were working on another job. Once again, informed that they would come in tomorrow early to repair the windows. Spoke to Jon Scher about the mess and he contacted his supervisor Jason Shawky who called me and said that they would fire the last group and send out new contractors to finish the job. Due to no seals on the windows edges and another cold night, brother in law had to spend another night at a hotel as well as the entire house was freezing.
Day 3: The same contractors came. Now they had the guys to work on the outside and complete the work inside of the house as work was finally getting done was informed that they ran out of materials again and that they would have to go to Home Depot to pick up some more. There is a Home Depot less than one mile away from me. I assumed they went to that one no it took 3 hours for them to go to a Home Depot that was nowhere near where I lived for them to pick up some simple caulking and other supplies. Now at this point, I have neighbors walking pass the house noticing the remodeling of the front. The workers on the outside actually stopped working so that they could give the neighbors their business cards for side jobs. I had to ask them to get back to work since they were 3 days behind already. By the end of the day they weren’t finished. My front yard was covered with scrap metal, ladders and a few of the old windows they weren’t able to carry back. I was furious because I didn’t want to receive a ticket from sanitation so I had to contact some scrap metal contractors who were able to take away all the materials they left plus materials from my backyard were the children play was left with scrap metal as well. They ate lunch in my house and didn’t even take their garbage with them. I was beyond furious because when talking with the contractor was like talking to little children at this point.
Day 4: During the processes of having these contractors at my house I had hired other contractors to start work on other projects like the floor and ceiling, but due to the fact that Sears was behind in schedule, delayed work for everyone else. While I was talking with my contractors for walls, they noticed that the walls around the windows were badly damaged from the last time they came to inspect the house prior to the working. As well they noticed that the windows didn’t reach all the way. When I brought that to the attention of the Sears contractors, they informed me that the windows were not properly measured, mind you that Sears, previously had Jon Scher and later another contractor measure the windows to about 1/16 of an inch. I was informed by the contractor that 3 of the windows would need to be reordered and re-measure again. I was supposed to sign a work order of completion on that day but was told by the contractors that they had told Sears to put a reorder of the windows in. Once I asked representatives at Sears about the new windows, they told me they didn’t know what I was talking about. I asked the Sears contractors about the damage around the windows and they once again took a nice trip around the world to go get some material to fix the damages. They told me that this was temporary because of the new windows coming in of course no new windows were even heard of by Sears.
This whole process was the worst experience I have ever gone through with contractors and I had 4 different contractors all together and the rest of them were no named individuals in comparison to Sears.
The contractors that I hired actually did me a favor and patched up the aweful job that Sears did for a fee of course.

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Sears horrible company

What an absolutely horrible company! I had a problem with an RCA tv and they sent an A&E service person to my house. He documented the 2 major flaws with my tv and filled out a form about the situation. In talking to RCA, it turns out he did not fill out the form correctly, so while he said to me that the tv would need to be replaced, he did not tell RCA that it needed to be replaced (only that it had 2 non-repairable defects). Now, I need to take (another) half day off of work since a second service visit is required.

In addition, frustrated with the situation, I decided to call A&E to voice a complaint. After talking with the initial person about my situation, they said they would transfer me to a supervisor. I was then put on hold to wait for the supervisors. I HAD TO WAIT 1 HOUR AND 25 MINUTES on hold before I was able to talk to a suprevisor. The woman I talked to, Latanga, was absolutely useless and only offered half-hearted patronizing statements in an attempt to placate me. HIRE MORE SUPERVISORS WHO HANDLE PHONE CALLS! HIRE TECHNICIANS WHO KNOW HOW TO DO THEIR JOB!

I hope after this second service visit (prolonging the resolution of my problem by an additional 3 weeks) I NEVER HAVE TO DEAL WITH YOUR COMPANY AGAIN. The only thing I am grateful for is that RCA pays these people, and I dont have to give them a dime.

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Sears ny state inspection

After much research on tire prices, I brought my car to Sears in Henrietta NY for an Inspection & front tires.
The date was 12/3/11 at a few min.after 9.
I knew for a fact that I needed front tires in order to pass inspection. Not only had 2 other Garages told me but, the right front strut is broken and the tire is worn on the outer edge almost to the belts!
I was 3 days late getting my car inspected because I am disabled and knowing that I NEEDED tires, had to wait for my check in order to afford them.
After waiting 1 1/2 hours, my friend checked on the progress since I was anxious to begin choosing tires (not one on display had pricing info!) He came back and said "the car is done"!
When I went up to pay I was to that the car passed inspection!
I am NOT complaining that I saved $200 that day.
I am very concerned that the inspection was done at all!
According to the receipt the car was done about 25min after we brought it in.
Despite the fact that I left my cell phone number and NEVER left the waiting room area, we were left waiting over 1hr
after the car was done!
I realize that a broken strut does not affect the inspection but you would think that a very visibly broken strut would be brought to my attention!
When I returned home, I noticed on the receipt a web site for a customer service survey. I stated what I wrote here, & filled out my personal info because, it said, if I did I would receive a personal response w/in 48 hours. I don't know what time zone Sears is in but here in NY 48hrs was over 22 days ago! STILL WAITING!
I purchased tires elsewhere on the way home.
Was an inspection actually done?
Just how safe is my car?
NEVER NEVER will I use Sears Auto Center again!

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Update by dblteez
Dec 28, 2011 9:39 pm EST

Watching4u,
That's EXACTLY what I'm thinking! It really burns me that I never got a response to my original complaint even though it is written in black & white that I would.
I never thought of reporting this to NY State. Thanks for the hint!

Update by dblteez
Dec 28, 2011 4:41 pm EST

Thanks for the reply! That least one really pissed me off! :) Good luck w/ your Complaints complaint!

Update by dblteez
Dec 28, 2011 3:13 pm EST

Why-why-why?...Care to elaborate? Are you calling me & the person I was with a liar?

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Watching4u
Atlanta, US
Dec 28, 2011 8:48 pm EST

They probably just put the sticker on and never inspected the car. Report them so the State of NY will take away their license.

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Sears flooring

Wow, I'm so surprised I haven't come across this board before but I had the absolute worst experience with Sears in the last 3 weeks. I would absolutely not recommend them. Here are all the problems that I encountered:
1. Had someone come over with the initial plan - tried to put in an order via him. He recorded two different types of wood for the same room and when I pointed it out, he couldn't change it and so put a note that he promised me the manager would read and take action on so that the same wood would be installed through the entire room.
2. Over the next 3 weeks I had to call Sears and spend about an hour on the phone everyday in order to coordinate the project - I pretty much forced them to come and measure the place, give me an estimate of when they would come in to install the floors (they claimed they had to acclimate the wood first and then claimed that they did not). All of this despite me having told them that I needed to get this done at top priority - really urgently before the end of the month as I was moving out by then.
3. When the installation guys finally came, they did not have enough of the correct shade of wood so they left the installation incomplete.
4. When I called Sears they insisted that I had asked for two different woods till I forced them to check their records and then they admitted their mistake.
5. They then proceeded to tell me that they'd have to order the material and they could come in only the next week - on the last possible day that I had the apartment. I relented and let that happen.
6. I called again today and they claim that they now need to acclimate the remaining wood despite having not done that with the previous batch. the project coordinator insists that what I'm saying could not be true. I yelled at him and hope to get something done asap, but at this point I don't think I should bet on it.

I'm surprised that as a company that has been in business for so long, they an provide such bad service and get away with it. I am going to try my very best to make sure that they get a super bad review on every site out there and lose a lot of business.

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NicoleV
Chatham, US
Oct 29, 2010 8:33 pm EDT
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Had Sears Home Improvement come in to put a new kitchen floor in.

1) They did not measure correctly, even though 3 people came out to measure.
2) The subfloor was not extended to the wall in one 3 foot spot. If one wanted to put standing shelves or an appliance against that wall the floor would not be sufficient.
3) The molding was put in crookedly
4) The floor buckled in one spot within 1 week of installation
5) The exterior door was not cut down to accommodate the new subfloor; it could not open after installation.
6) The contractor came out to fix the door and ended up cutting the door so much that there is a 1/4 inch space between the door and floor.
7) When I told the contractor that the subfloor was not flush with the wall he said "The wall came up short." ?
8) When I told him the floor had buckled he said it was due to the cold. (It was 65 degrees out. What was going to happen when it got REALLY cold?)
9) I called Sears but got the run around. The saleswoman would not call me. The project manager would not call me. When I finally used a different phone to call the project manager picked up but said he "didn't know he was supposed to call me back." OK. Right. He said he would send the contractor back out to fix the floor.

Why would I trust the contractor when he did it wrong 3x already? I think I paid top dollar (no discount) for this floor and deserve better treatment. But Sears truly is "Where America Used to Shop."

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Scratched Customer
, US
May 24, 2012 1:03 am EDT

We are in the process of having Sears install floors for us. The installers showed up to get started and while I was working in my home office, they removed all the carpet for the area that was to get the new hardwood flooring (living room, hallway, 2 flights of steps, 400+ sq feet). Anyway, it was then I asked the installers about acclimating the hardwood first? They read the directions that came with the flooring and discovered that the wood must be acclimated for 72 hours prior to install. So, now, I have plywood floor with staples (and a 1.5 year old boy running around). Worse, if they would have installed the flooring, it surely would have needed redone once it acclimated. To me the installers either didn't care to acclimate the wood (get the job done) or they didn't know to do this (equally as bad). Now we are waiting for Sears to send new installers. This is their second and final chance.

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cabinetman
, US
Feb 09, 2012 5:12 pm EST
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Welcome to the world of Sears ! You failed to mention that you paid over twice the going rate for the floor. These people are crooks, liars and so downright stupid it's not even funny ! I have worked for them in the past and they really are a joke ! They hide behind a huge name Sears is but they offer nothing but grief to everybody that gives them work.

EVERYBODY should stay away from these people.

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vjob1
new york, US
Jan 13, 2012 6:31 pm EST
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They wont get away with it if you file a complaint with your local Department of Consumer Affairs. They helped me and my family when we had a problem with sears.

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Ruruvi-at-hotmail
Jackson, US
Dec 27, 2011 7:07 pm EST

read the latest headlines - Sears is closing over 150 stores; laying off 2, 000+ American workers.
let's all hope they only have til the summer - then it's good-bye to them - they don't carry anything made in the US anyway

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JEAN RICCA
Roselle Park, US
Apr 14, 2011 10:15 pm EDT
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I too am in a dispute with "SEARS" and their shady dealings. FORTUNATELY WE, Never signed the "JOB COMPLEATION" PAPERWORK THAT THEY TRIED TO HAVE ME SIGN BEFORE THE JOB WAS EVEN STARTED.They must have tried to get us to sign that paper over four times with the sweet double -talking promises that their "SEARS NAME " stands on the good quality of money back guarantee. BOLOGNA! I think we should ALL begin a CLASS ACTION LAW SUIT AGAINST THIS COMPANY AND FINALL PUT AN END TO THEIR FALSE STATEMENTS AND SHODDY WORK, AS WELL AS, THEIR CHANGING WHAT THE CONTRACTS STATES AND THEN WHAT ACTUALLY GETS DONE. WE WORK TO HARD FOR OUR MONEY AND THIS COMPANY NEEDS TO BE STOPPED. ONE REPAIRMAN TOLD MY HUSBAND THAT ALL HE DOES IS DRIVE STATE TO STATE REPAIRING WHAT THE OUTSIDE CONTRACTORS FAIL TO DO AND HE SAID THAT HE HEARS COMPLAINTS EVERY DAY FROM THE EDERLY THAT THEY HAVE HAD THEIR CONTRACTS CHANGED WITHOUT THEIR KNOWLEDGE. THAT IS SOMETHING THAT THEY TRIED TO DO TO US, EXCEPT, I HAVE ALL OF MY DOCUMENTS AND THE DAY THAT THEY SAY WE CHANGED IT WITH THEM, I WAS HAVING A MEDICAL PROCEDURE AT THE HOSPITAL. BOLD LIE.

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Sears stay away from purchasing from sears online

I went to this store to pickup a mini excercise bike that I had ordered on line and had paid off my credit card bill so Sears had there money. They wanted to swipe my credit card in order to give me my parcel. I showed them my card but refused to let them swipe it as I would be double billed. They refused to give me my parcel. They did not even bother to get a manager to over ride their system.Stay away from Sears on line ordering and stay away from this store as you could be double billed.

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nasty1013
West Vancouver, CA
Apr 12, 2012 8:13 am EDT

Sears online is a complete scam they dont have items they show on their website. They take your money and dont deliver

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Sears customer service

Worst online shipping experience in my life. I had ordered from Sears.com a long time ago. So, I logged on and my profile was setup with old addresses and information. I did not realize it until after I placed the order. I entered the ship to information and it went into the billing information field. The site automatically picked up a ship to address that had been stored in my profile from years ago. Once I executed the order and saw that the ship to was the old address and the billing information had the new ship to information in it, I knew it was wrong. I called Sears.com. I spoke to a representative in a foreign country. He told me he had resolved the matter when I gave him the information. The next day I logged to see that the package was going to a wrong address and the bill to was still the ship to information. I called again. I was told to call UPS. I called UPS and they said they could not do anything. that Sears had to make the change. I called Sears day and night for three days. I was told it was resolved and it wasn't. I was told there was nothing that could be done until the package was attempted delivery then they could possibly see what the options would be. UPS said Sears should of pay for it but Sears said they could not pay for it because it wasn't there fault. This was a nightmare. I could not re-route the package because my name wasn't in the billing field, because that was the ship to information. The only was to resolve this was to find out who was living in the house where it was being shipped, contact those people, ask those people to hold the $296.00 item for me, pick it up and go back to UPS to ship it. This is an issue. Imagine. You could steal a credit card, make a purchase with the stolen credit card, have erroneous information in the billing information, process the order and ship it to a destination. Nothing you could do to stop it. It is really a loop hole with the Sears.com customer service center and Sears.com. It was a horrific experience. The gift of course never made it to its destination and is still in route. If I was not able to reach the people at the old address and get them to cooperate, someone at that address could of received the package and said it was never delivered, they didn't know what we were talking about and I would of been out $296.00. Then I receive an email yesterday from sears saying that they could not re-route the package because it as already delivered before they received my request. DON'T EVER ORDER FROM SEARS.COM!

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Update by Mary Ann Malinconico
Dec 27, 2011 4:03 am EST

I did go into the fields and updated the addresses prior to placing the order but the system reverted to what was stored. Believe me, I have worked in Computers on PC's since 1986 to the present and I filled out the fields correctly. They system flipped back to the default which was stored. That was only the beginning. I was lied to twice by customer service that they had fixed the problem and they didn't. I was told to wait until it reached the wrong destination and have the people at the wrong address refuse it and then it could be re-routed. However when I called again about that option I was told they would have to look and see what the possible options might be and that was not a quarantee. There was absolutely nothing that could be done to prevent a package to be sent to a wrong address with the wrong billing information. The send to information wasin the billing information. Even though it was my credit card with my name and my Shop your way rewards Sears card, I had to ability to re-route the package because the billing information in the billing field did not match my name.

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PR29690
, US
Aug 01, 2009 9:53 am EDT

BEWARE if you order from Gift Registry! The gift recipient will see the prices on the packing slip, unless you select a option on the very last screen in tiny letters at the bottom of your confirmation page. If you miss it, you are out of luck. I missed it, and immediately called Customer Service. They insisted they could not change the order and they could not even CANCEL it! I escalated up two levels of supervisors and gave up. How ridiculous in this day and age of computers to 1) not be able to modify an order immediately after submission, and 2) not be able to cancel an order immediately after submission. I will never order anything from Sears again. See address in this entry for sending letters of complaint.

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wifi8827
, US
Dec 27, 2011 3:10 am EST
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"So, I logged on and my profile was setup with old addresses and information. I did not realize it until after I placed the order. "

perhaps it would've been wise to make sure your address was current prior to placing an order?

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lsmth
Elkmont, US
Jan 18, 2010 12:09 am EST

Thank you for the address. I will be sending a complaint.

I placed 2 orders for items that appeared to be in stock. I got cancellation emails within SECONDS of placing the orders (reason: out of stock.) Then a few minutes later I got 2 emails saying my refund would be processed in 7-10 business days! Apparently they charge you as soon as you click the button, but it takes WEEKS to get a refund for an order they canceled in a few seconds!

Customer service confirmed that their policy is to charge your credit card immediately upon placing the order. They also informed me that website stock is only updated ONCE PER DAY so if you place an order and the item happens to have gone out of stock since the last update, you'll be waiting and fighting Sears to get a refund. NO THANKS, SEARS! Never again!

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Sears poor customer service

On two separate occasions, I have tried to use a master card cash card and a american express cash card at the Bonnie Doon location of Sears. The sales lady on both occasions swiped the card and handed it back and said DECLINED. The first time this happened I thought something must be wrong with the card, but as I found out was able to use card the card at any other store that i went to. I tried today to use the mastercard cash card(which was purchased at SEARS and has the Sears name on it. The same thing happened went to purchase an item and the sales lady swiped card and said DECLINED. I had a verbal confrontation with her as which point she phoned the number on the card which stated that the card was fully loaded with the cash value amount. I had to insist on her getting a supervisor to fix this problem. I understand that this is not the sales clerks fault, but it is up to them being the sales clerk to try and fix the problem. The supervisor came and fixed the problem. It was not until i make a fuss about it that the sales clerk got the supervisor to help. These sales clerks are so quick to say DECLINED, it doesnt work and not try and fix thte problem. Please have clerks from Sears trained properly on dealing with situations.

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Sears Broiler/Oven Comes on By Itself

I was keeping an item warm in the oven at 170 degrees. Heard a number of beeps coming from the oven. When I investigated I discovered that the broiler had turned itself on, smoke was coming out of the oven, and it was in excess of, I'd guess, 500 degrees inside. Turned everything off at the control panel -- but nothing would turn off! I finally had to remove the bottom drawer and unplug it from the electrical outlet! Waited 30 minutes and plugged it back in -- the broiler came on and wouldn't turn off! Repeated the process yet again and got the same results.

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Sears failed to deliver product

Sears failed to deliver goods as promised, after charging my Visa for the goods. I ordered a waffle iron on line December 1. The order went through on my Visa December 5. Delivery was set for December 15. December 15, nothing happened. At the end of a long day of waiting, I called and was told they decided to use UPS and the shipment would come some day. No tracking number available. Nothing I could do. No apologies for changing plans and failing to advise me. And ultimately, no delivery. Frequent checks with their delivery desk elicited zero help. Each reported that there was no UPS tracking number and nothing they could do. They were 100% useless. AND they wouldn't refund my money until 10 working days after December 15, even though it was clear the order was lost and I was left without the main Christmas present I had ordered. No one should shop at this business. I ordered the same item from Amazon and received it within 3 days; virtually the same price; zero hassle. Do Not Shop at Sears!

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Sears sears rip off

I ordered the Bosch Tassimo T65 brewer at the Sears Store for $139.99 on the 10th of December as the product was out of stock and picked it on the 16th. Walmart is selling the same for $118 and Canadian Tire for $99.99. I took the flyer to the Sears store and requested a price match. The customer service staff at the counter refused. The supervisor, a lady by name of Lisa was dismissive and rude and when I asked for five minutes of her time said "you have one minute". Sears is really ripping of customers; not to mention disrespectful of them.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

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Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.