Sears reviews and complaints 1
View all 2938 complaintsSears - an appropirate handling of service issue
I am responding on behalf of my mother-in laws compliant. She went to The Sears Auto Center located at 4720 Third avenue in the Bronx to get a new Battery for her car. She arrived at 8:20am and requested that her battery be changed. The Auto Mechanic or attendant accessed the keys to her car and started to do the work needed to change the battery. He happen to lower the window on the drivers side. He was not aware that the window did not work correctly and would prove difficult to close. My mother in-law stated she did not mention the issue with the window as they were only going to chang the battery. The attendant then told her he needed to lower the window in order to change the battery which made no sense. The attendant then tried to close the window and was not able to. My mother-inlaw then requested to speak with a supervisor whom she waited for nearly two hours. The supervisor then delegated to the staff that they open the door and try to get the window to close. The door was opened and taken apart, but unfortunately nothing they did worked. They sent my mother-in-law away who was upset and crying with a window that would not close. They did however charge her for the battery and the labor.
She called her oldest son for assistance who directed her to a place that he knew would be able to fix the window. She was told by them that the window had a minor defect but when the Sears attendants or mechanics took the door apart and tried to repair the window more damage was done. She now has to bring her car back to them tomorrow so they can complete repairs of the window.
I would apprecaite a response to my compliant from a Sears administrative personal. My mother in-law is a senior citizen and enjoys shopping at Sears all the time, she always comments on the great service, and assistance and service from the staff at Sears.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Oh wow I have two issues here. #1 to the original poster with the window issue. The window was rolled down because the keys are left in the vehicle to prevent them from being lost or misplaced during the service and some vehicles will automaticly lock when the doors are closed so rolling down the window prevents the keys from being locked in the car. Yes I agree sears is 50% at fault here, but only because they took the door apart to try and fix the problem that was pre-existing and was not disclosed to them prior to service. The manager should have just said to you this was a pre existing problem that was not disclosed to us and sent you on your way but instead he tried to get someone to go above their job code and fix your already existing problem, so no its his problem. #2 To the comment above. How much do you really know about cars and batteries? There are a few things that cause a vehicle to start or not... you could have a starter issue, an ignition issue, an alternator issue, or a battery issue. The battery is not the only thing that starts a car. If you alternator is bad or going bad then the battery will not charge properly when the car is running therefore your car battery will loose charge. After charging the battery and running consecutive load testing it will determine if the battery is good or bad, but if it needed a charge to test it then its probably another issue... Just take your car in and let them check it.
I walked in to Sears Auto Center located in 600 Stone wood Ave Downey California with bad battery, and I ended to purchase a new battery for $141.53
The battery have 36 month full replacement warranty, after 8 month of daily use of my car the battery started to act, car would not start, it needs jump start, until one day I could not get a jump start and I was 36 miles away from that Downey Sears, I took the battery to Sears and they kept it for 3 days then they said that the battery is bad and they replace it under the warranty.
Suddenly the battery started to act again, I took it to Sears Auto center this morning and left the battery to be checked by JJ service man, he gave me his card and told me to call at 4:00 PM. I called then Steve the Manager answer and he said the battery is good, then JJ picked the phone and he said nothing wrong with the battery the problem in the car?
I went to pick up my battery and I told JJ that I can not carry a jumper every day to jumpstart my car due to a bad battery? JJ said that you have to bring the car in, then rudely I was disrupted by a Steve he said that he is the manager and I have to bring my car is to be checked for $14.99 then he will detrain if the battery is bad or not, I responded fine if the car would not start then I will to it to your shop and you will pay for the towing since I exhausted the free towing with AAA due to your bad battery? Again rudely sears manager “Steve” responded that this is a threat, I responded what a threat? I responded that was a mistake to purchase this battery from Sears? If I do not trust your battery diagnose how can I trust my car in your shop with this lousy attitude from a manager like you?
I advise the administration to first train this manage in basic customer service, then send him to anger management classes to teach him how to control himself?
I am unsatisfied customer, and I will advise every one I know to stop doing business with these unprofessional group called Sears Auto Center in Downey