Sears
reviews and complaints

I placed a lawnmower on layaway. My last payment was late, and as soon as I paid it off I received an email stating, "Thank you for your final payment" telling me to go pick up my item, which I also had confirmation for ("just show this to the pick up window and they will give you your item.") NOT QUITE. The store said that Sears.com cancelled the layaway and it was placed back to stock. I had a receipt that I had paid in full, but they could not take it out of stock, because according to their records, I was already receiving a refund, the SAME DAY I received the email to go pick the item up. The store is now saying that on line cancelled the item and on line is saying the store cancelled the item and the refund has to come from them. The store will not give me a refund because they say it is the responsibility of on line. I have talked to numerous people (more than 20) who give me the run around and pass the buck. I have had supervisors and online resolution managers and yet no one seems to know how to get my money back. The online resolution manager told me she was handling this personally and it should have never happened. She told me it would be taken care of in 48 hours, that was 4 days ago. Today when I called back and asked to be transferred to her (which is what she told me to do if I had to call back) I was told that they could not reach her and I had to tell the entire store again (for about the 20th time - NOT AN EXAGGERATION). This is the worst customer service I have ever encountered. I really believe this is fraud as Sears still has my money and I have neither been given a lawnmower or my full refund. Of course the woman today told me that it has been escalated and I will be hearing from someone in another 48 hours. When I asked her why I should believe her when the more than a dozen people before have all LIED to me she said, "Well, you can believe me." I will NEVER purchase ANYTHING from Sears again and I would advise anyone else considering this to do the same. There are plenty of other places selling the exact same stuff, and yet they are not thieves who take people's money and don't give it back. This is criminal. I have considered contacting an attorney.

i went to the Sears store in Denton and a sales clerk ordered a carburator, filter and manuel for my lawn mower for $86.78. When I received the parts they were not the right parts.I returned the parts to diredt parts with the shipping instructions that I was given. I checked my credit card account on line to see if I had been refunded. I was refunded on 7/24 $2.17, 7/24 $2.17, 7/24 $2.17 and 7/24 $2.15. that comes to a total of $8.66. That is a long way from what I paid. I don't think it is fair that I have not been refunded correctly. I did keep the manual, but it was only $3.99. I think I should be refunded all of what I paid minus $3.99 for the manual. that is a totlal of $82.79. The conformation # 5480199 ([protected]).

last May my son purchased a brand new 1500 Craftsman Mower .. since it was almost summer in Texas there is not much mowing to do. It worked maybe 2 times then repair man had to come out .. he came out it was spring and belt so he had to leave and come back again to replace spring I had buy the belt 78 dollars Ok so he leaves week later I go to use it still not working so another call guy comes out says belt wasnt put on right so he redoes it.. Today is the 20 of July and My mower is still not working .. I want a new one or my money back and they can come pick up the Mower thank you . Delores Rollins

I dropped 2 Sears Kenmore vacuums off, at the Sears repair drop-off center at The Willow Grove Mall in Willow Grove, PA to be repaired on May 30th, 2013. It is now Jul 15 and they STILL have no clue what services I want done after 8 phone calls back and forth between the drop off center, repair center and warranty center. NO one can get the simple repair information straight. On July 8th, after so many frustrating departments calling each other back and forth and back and forth, I finally was guaranteed that it was now understood (between departments) what needed to be done and was assured that it was being taken care of now. Today is July 15th and STILL getting phone calls about how to handle the repairs? I am now waiting for the store manager to call me--I am over it! I just want my vacuums back broken ~ If they can manage that, I will take them somewhere else to be repaired!

On this date we have not seen our car since we dropped it off at sears auto repair in new port richey florida.
I am disabled. Please return my car repaired.
Sears auto repair center complaints - defective repair/deceitful diagnosis
Review all sears auto repair center complaints
Sears auto repair center
Posted: 2009-10-06 by b. Beatty

Defective repair/deceitful diagnosis
Complaint rating: 0 % with 0 votes
Company information:
Sears holdings
Florida
United states

From: [protected]@hotmail.com
To: [protected]@aol.com
Subject:
Date: fri, 18 sep 2009 18:38:40 +0000

*
Peace

Sears auto center

[protected]

Hello joni,

I am bj. Beatty, my family and I recently moved to port richey florida.

Since hurricanes katrina and rita we like so many others have lived multiple states.

My wife and I chose this particular town for medical and academics reasons

She has a terminal condition called lupus and we have school age children.

We recently had our car serviced at a local sears automotive repair station.

We have always trusted in sears for integrity and quality goods and service.

Today the automobile that we had serviced has been rendered broke down.

This is our only means of transportation. Thus I wanted to make sure that the work that was done was done professionally.

This is why we had the service performed by sears.

The service that was done was determined so be sufficient. I am a member of the first baptist church.

My wife and I also operate a ministry that aids in transporting shut ins to and from doctors appointments.

So we desparately need transportation.

The assessment made by your shop manager was accepted and the supposed repair was completed on the same day.

The repair date was 09/07/2009 the automobile was dropped of at 09:20 am.

The actions performed lasted for exactly six days. As we were returning from church services we begin to experience some of the same issues that we thought sears had professionally repaired.

We paid to have auto towed to sears on sunday the service manager indicated on monday that he would have it towed to another location for an evaluation that he was unable to perform.

I was told that the matter would be handled by sears for it was apparent that sears automotive repair department had misdiagnosed the repair.

I was told someone would contact me when it was ready for pick up. The following day I had to call the manager (Alex macaluso). He was not in but left word with joe esposito that he would be gone for the day.

I was unable to call back the following day for my wife is experiencing major complication from lupus thus our family was committed to be with her at the hospital.

Our pastor/friend made contact and ultimately spoke with manager alex. He was told to call back several times. Finally manager alex became verbally abusive and totally unprofessional.

We were told to contact store manager orlando perez for the matter was out of his hand, and he did not care to be bothered by our church nor our automobile.

Many attempts have been made to contact mr. Perez but he seems to be ever elusive and my pastor and have no desire to contact mr. Macaluso because he has very mean attitude and wishes to now hang up as soon as he realizes who is attempting to make contact.

Ms. Renick our church loaned us the $385.74 to pay for the repair. This is why our pastor/friend elected make contact. Not to mention that a vast majority of our members shop at sears for all the reasons mentioned before. This is why this whole ordeal has been so devastating. We have patronized sears for years and have been confident that our experiences would always be positive.

That is not the case anymore. I am 60 years of age and really do not need this aggravation

I grew up with sears in my family. Right is right & wrong is wrong!

We need our transportation repaired.

We need someone within your corporation to intervene.

Sincerely

Mr. & mrs. Beatty.
[complaint comments] comments [complaint country] united states [complaint category] car service centers

I purchased a boxspring/mattress set from Sears in late May. Delivery was due on June 1. June 1 arrived, only mattress was delivered, the receipt did not show a separate item for the boxspring. Back to the store, worked with Allison and Bryan (Allison saved Sears this $1, 000 sale!). 2nd delivery attempt - both items arrived, it was pouring rain, the delivery crew put both pieces outside of the truck ON THE ROAD. Bottom of boxspring got soaked. I said something to the delivey crew, they said it would dry. They also knocked off my wall a print I had purchased on a trip to China and broke the frame. They tracked mud and water into my foyer, and were not even going to wipe off the plastic covering of the two items before bringing it upstairs. I made them. They had nothing to cover their wet shoes. I called Sears on June 8 and complained about the wet boxspring AND the broken frame. They replaced the boxspring (several days later and I had to take off more time from work!). I was supposed to recieve a phone call with a Damage Claim number for the frame, but did not. I called back the same day at 7:40 pm, got a damage claim #, and was told I would hear from them in 3-4 days to resolve the claim. It's now one month later and I still have trouble getting through and have not received a call back. Tonight's example: 1st. call - 6:25-6:30pm - on hold, then disconnected. 6:30-6:45pm - on hold, talked to an employee, put on hold, disconnected again. 6:50 pm - on hold, disconnected again. I want my picture frame replaced and since it was one frame in a matching set, the frame for the other picture will need to be replaced as well.

I called Sears Monday (07/08/2013) about my new Central AC installed 05/14/2013 failure and requested a service call. On tuesday a serviceman came and checked my AC unit and told me the compressor was bad. He couldn't get to it that day (07/09/2013) and scheduled a repair for the following day (today-)7/10/2013). I called this morning aftre a few hours to find out when they would be here since I was told they would be here. After talking to 3 different people I was finally told that my work order had been canceled because they couldn't decide on who was responsible, Sears or contractors that installed the unit. No one had taken the time to inform me of this. The truth being they all ready had my money and was more interested in working on installing units for other customers first.After I talked to one more person I was informed that they could get me on friday. I think I have been given the run around about my AC being repaired. The serviceman called about 1pm this afternoon but I missed the call. He called again at 2:30 pm and we talked. it was very dark outside from a storm moving into the indy area, he said he couldn't work on it because of the threat of rain which I could understand. What I didn't understand was when he said it would be friday before he could get to it and went on to explain that they had someone lined up that had been waiting for a couple of weeks.Again $$$ is the reason in my book since they had mine already I go to the back of the line, does Sears expect me to believe they only have a couple of repairmen to install ACs or repair them? Or am I getting the run around because i complained? I was in the Sears store at Washington Square Mall looking at new stoves, I even have a couple of pictures on my phone of two that I liked. Guess what? They have lost that sale because of this problem. If they expect to stay in business they need to correct some problems. I will no longer endorse any product that Sears sell. I also have bought tools )Craftsman) for the last 45 years. not any more. If you would like you can also share this with anyone at Sears. I can't as of yet find a complaint department on the Sears products. I will try my best to let all my friends know of the problems I have had with them.

Kenmore Elite French Door Refrigerator Model 795.72053.110
Bought 2/2012.
We have had problems with the in-door ice maker - it is finicky about actually freezing the water and dumps water rather than ice. Any time the temperature changes in the house the ice doesn't freeze and the maker dumps water through the works, which causes more problems.
However, as of tonight the fridge seems to not be cycling - the food is getting warm and the frozen items are melting.
I tried unplugging for 30+ seconds, plugged back in. Vacuumed the coils first of course.
This fridge is barely a year and a half old. What the heck? Have Kenmore products really gone down-hill? I expect a fridge to last more than 1.5 years. Our old Kenmore lasted 10+ years.

Sears Protection Plan- Makes it very complicated to get a replacement when an item breaks.
Instead of just taking the item back to the store, they say you have to get a prepaid mailing label, place the item in a box, and mail it back to them. Then when they receive it, they'll send you a gift card to buy another item. They tried emailing the label to me-- I never received it, tried two different email addresses, it did not work. They said they'd send me a label in the mail-- never got it. Called back- and while on the phone tried them emailing me again-- nothing- it would not go through- so I emailed them and they sent me a reply. Their "reply" was supposed to be the prepaid label- but it was only a link to their website where I had to register my claim. They then said I should go to a UPS store, and have the UPS clerk to call them(the Sears Protect Plan) and ask sears to email THEM the prepaid label, while I wait there with the box to return. HA! I said I'll just take it back to the store-- they said NO! NO! Do NOT take it back to the sears store-- because they're "system" is not they same as theirs and they will not be able to email them the prepaid label.--- but I'm supposed to go to a UPS store and ask the clerk there to spend 1/2 hour on the phone with sears to get them to send a label to UPS? They're crazy-- and it sounds fishy to me-- SO I take it to UPS store-- and they look at me like I'm crazy-- they don't have time to call sears and get them to email them a prepaid label-- there's 10 people waiting in line---So I take the bull by the horn and take the damn product BACK TO THE STORE WHERE I BOUGHT IT-- it's the only thing that makes sense. They gave me a replacement product with no problem. So the Sears Protect Plan that you have to contact by phone or email is a crock-- ie. a big run around-- You can not get your product replaced by going through them.

In December of 2012, I purchased four new Goodyear Assurance Fuel Max tires for our little Ford Focus FX5. I just noticed about 3 weeks ago that there was a bubble on the side of on of the front tires. So we went to Sears and they supposedly ordered a new tires on June 3rd 2012 of which I would have to pay $79.22. We were going to a high school graduation in Wisconsin on June 12th. My grandson took two weeks off work to go with us. We got a call from Sears on June 6 saying our order was in. Assuming it was the tire my grandson went in on June 9th to get the tire replaced. Well there was no tire but they checked and it would be there on Monday or Tuesday. We have continued to check with promises that the tire was shipped. I finally went on Friday June 14th because it was supposed to be there but alas it wasn't. The tire had never been shipped from there warehouse in Washington. So we have now missed the graduation and my grandson has used up over a week of his vacation! I am furious. Plus, I was looking at the other front tire and it is showing wear around the edges. When I purchased the tires I paid for a front end alignment. Now I'm wondering if it was ever even aligned. I have called again today but the phone just rings and rings. So I called to speak to a store manage and the phone has been ringing for 14:43 as I write this. :( I will not purchase tires from Sears again. They have ruined our vacation and my confidence in them.

Sears decided to close their hardware store in Vernon that was next door to a K-Mart. Supposedly K-Mart would carry all the same items, they do not, not even close. I needed a replacement mower blade for my lawn mower I bought from Sears Hardware Store 7 years ago. I went to K-Mart and they only sold generic multi mower blades, not the specific blade for my mower. I also look to buy different types of tools all the time and now have to go to Home Depot or Lowe's (who are also basically next to each other) for tools. Going to the mall to see if the Sears store would have what I want is so inconvenient along with not having the specialty store. I have only gone to a Sears store once since they closed their hardware store and cant say i would go there again. I am getting ready to remodel my kitchen and looking for a new stove and sink, guess it will be Home Depot or Lowe's.

Dear Sir/Madam:
I bought some staffs and paid by cash to saleswoman for the first time in sears company located in Steels near Don mills In Toronto.
She asked me whether I would like to have sears master card and then she issued and after a while I received the card. However, I received an statement showing that I have to pay that money (again) !. Unfortunately, I dont have the recite with myself, but if you check the recites of that branch for the day that I bought staffs, you will find out that I paid (as I mentioned that it was the first time I bought somethings when the sears financial card was issued) . It was in Feb. 2013, my statement start from 13th Feb 2013, my card number is [protected] and my name is Vahid Kianifar.
I am looking forward to hearing from you soon.
Sincerely yours, Vahid Kianifar

On Wednesday, April 17, 2013 we met with Terry R., a Sears representative, in order to purchase a garage door and have it installed. We agreed to purchase the door and my husband, Daniel, used his card to pay for it, Mr R.informed us that it was approved and that the door should be ready in a week.
Two weeks passed and we did not hear from Mr.R. On Wednesday, April 24, we decided to call Sears and see what progress was being made. My husband spoke to a supervisor named Sara, who informed him that only $1000 of the $1900 cost of the garage door was covered.
She claimed someone called his cell phone and left a message, he has no record of a phone call or a message on his cell phone. Also, Sears has our home phone number, and they did not call our home. He told her that the door had to be canceled because he does not have $900 to supplement the cost of the door. She informed him that the door was ordered, and he would have to pay for it. He informed her that the door should not have been ordered without letting us know that Wells Fargo did not cover the entire amount of the purchase.
He then got in touch with Terry R., the rep, who claimed he sent an email. Apparently, the email went into my husband's Spam folder, and he did not see it. Terry also has access to our cell and home number, and did not use any of these methods to contact us, leaving us unaware of the money shortage.He informed my husband that the day he gave our information to Sears, "it was out of his hands."
After getting nowhere with Terry, my husband contacted Ed, the Sears regional manager. He said there was nothing he could do about it because the agreement was signed and the door was on its way. He stated that the door was a special order door and no one else would want it. My husband told him that he had $1, 000 and we had no door. He responded that if he sold the door, we could get our money back.
We then sent a complaint letter to Sears. We received a response (email) from Kyle W at the sears Holding Corporation after 72 hours. Kyle told us to contact the same garage company we are having the issue with.
I emailed Kyle and asked him to please reread the email to better understand the situation. This was on May 6. We have received no response to this email as yet.
We contacted the BBB, who then contacted Sears. All they said was, “You can’t cancel your contract”, ignoring the circumstances that transpired. They have taken no responsibility for the actions of their employers, none!

What a ripoff!
Took our car as air conditioner was not cooling, the foreman at Sears assured us that they will perform a leak test, fix it and then refill with gas. Foreman also assured us all works have a warranty of 6 months and if anything happens just come by and they will take care of it. We paid $124.99 for this.
Well, weather has been great for 3 weeks after that so we did not use air conditioner till late last week when we found out that the air conditioner was not cooling, so we were not worried as we have a warranty, right?
So we went by the same Sears shop less than a month since they performed what is supposed to be warranted for 6 months and were shocked by the foreman response as soon as we showed him their invoice carrying the warranty, "We can not fix everything, you need to take your car to the agency! our technician is not in now, come back in the afternoon but we do not think he can fix it you better go to the agency!" and similar excuses.
When we came back in the afternoon, same foreman said to come back tomorrow morning as tech is not there now.

We and you we think got the message, Sears had no intention to honor their warranty.

Why did Sears assured us of a) No leaks found, when evidently there was. b) having a warranty when they are trained what to say to not honor it.
Save yourselves the hussle, heartache and money, do not bother with Sears so called Auto Centers.

I can't express enough the professionalism of Luis Casals and Javier Molero at the Sanford Sears Auto Center. It was Memorial Day and I took my car in for an alignment. When the alignment was completed, Luis came over to me and told me my car's air shocks weren't working. It was an hour before closing and I couldn't drive my car home like that and I lived over 50 miles away. Luis graciously offered to take my wife and I home and said it would be repaired tomorrow free. I was picked up by Javier the next day and taken to the Sears Auto Center where my car was already repaired at no charge. It was unbelievable!

I am so happy sears is going under! They mailed my warranty refund to the wrong address and someone cashed the check will not send me my $349.99 so happy all of those nasty customer service people will be out of a job! There is payback!

Malfunctioning new refrigerator after 11 months in use. Major part repairs and still not working. 8 days so far. Sears refusing to return product without at least 4 problem repair calls. 40 year customer lost over this issue. Spent $3500 on refrigerator, 5 year maintenance agreement, delivery and installation.

Well it happened.. the front load washer started making a bumping noise when spinning and bits of plastic started showing up in the wash. So we think no problem we have the Master Protection Agreement that we have paid for 7 years to keep in under warranty. Call Sears to request the repair today 5/14/2013 and are told the first available service date is 6/11/2013. Don't know what world Sears lives in but normal folks can't go almost a whole month without washing clothes. This is unacceptable service, Sears you are losing customers because of this. We have several items under this Master Protection Agreement and are paying a lot of money each year for this protection. We won't happen again, fool me once shame on you..
My advice if you are considering buying from Sears or their Warranty service DON'T.

Under Sears Master Protection Agreement, I had maintained and serviced a Craftsman garage door opener. Recently, this opener malfunctioned and the reverse mechanism failed to detect resistance while the garage door was opening. In fact, the garage door opener opened the garage door with such force that it pulled out the hardware attached to garage door and further damaged the door. Sears was notified of this incident. However, Sears took no action to immediately replace the defective garage door opener which was fully covered under Sears Master Agreement. Additionally, Sears took no action to repair or replace the garage door and the opener. Instead, it assigned my claim to its contractor, Sedgwick. Meanwhile, the garage remained unusable for a month while Sears and its management gave me the runaround. Ultimately, I paid close to $1000 to replace the garage door. I have been variety of appliances covered under the Sears Master Protection for over 15 years. However, Sears failed to provide protection when the protection was needed. Sears sold a protection plan with no intention of providing that service. I would no think twice about purchasing anything from Sears. My matter is far from resolution as Sears failed to pay for the damage caused by its Craftsman garage door opener.

I bought a a/c system from sears and they installed it. The first year and a half it worked good. Then the air started getting warmer but being we were almost through the season we chalked it up to the air outside being cooler. The next year we called Sears to have service take a look at it because the air was not cool at all. They came after missing the first two apts and it was low on coolent/refrigerant . The rest of the year was fine. The next year it all happened again. Missed apts and low on coolent. I requested dye to be put in the system to see if there was a leak they agreed but did not have the tools to complete it. They stated a date to return and did but again did not have the correct valve and stated it would take a week to get. A week later the came and did the dye. They stated they would be back within the week to check it. Three weeks later they came back and found nothing other than I was low on coolent again. They refilled and left. I must add all this was free but it should be expected seeing it was only a two year old system which was apparently not installed properly. So here we are the next year and the system will not even start. This is clearly not acceptable. I believe I have been very patient and understanding. I am making an apt now but they are telling me because it is out of warenty I have to pay. I am at wits end at this point trying to just get what I originally paid for.