Complaint Rating:

Company information:
SCS Health Products
United States

I went through an AARP link for the Acai Berry product. The link did not work so I went back to another one which worked. I ordered from the company in Arizona. I checked my bank account a few days later and found 7 different charges from all different names. I started to call them and found our 5 of them were the same company in Arizona. They apologized for the charges and refunded them. I received their product the next day. I called the other 2 charges and was connected a a Florida company with India speaking customer service. I told them I did not authorize the charges and had not received a product from them. I did not want their product. I wanted my money returned to my account. They told me they would do that but never did. I just checked my checking account and they withdrew 2 amounts of $79.62. I just spent an hour and 30 minutes on the phone with operator A-172, Leah Harris. Very India voice. She kept repeating the same sentence over. I did not follow the proper return policy so I would not get my $160.00 back. I asked for a supervisor and she said they would tell me the same thing. I finally got her to transfer me to a supervisor after a long repeating sentence by her. I spoke to Jack, operator #S-09. He told me I did not read their policy and I would not be refunded any money. I want to warn anyone that is ordering Acai Berry Detox or Colon Cleanse from Hollywood, Florida company SCS health products to not do it. They are a scam company and do not care about the customer. I am going to file more complaints to get my money back. I'm unemployed and cannot afford that kind of scam.