Complaint Rating:

Company information:
Canadian Tire
1100Victoria Ave n
Cranbrook, British Columbia
Canada
Phone: 2504893300
www.canadiantire.ca

I had purchased a DVD player in April and have used it 3 times. It has worked fine up until now(as little as we used it). The one screen now will not play a movie as it only has lines through it. I brought the DVD player back in it's original packaging with the receipt and just wanting to exchange it but I was not able to. Bart (manager) told me that the warranty is good for only 30 days. I told him that I only used it 3 times it is pretty much brand new. He did not seem to care about that. He told me that because I told him that I used it I was not able to exchange it because it is not "brand new" and now they can't sell it. I looked at him quite frustrated and asked him if I had this right. If I was to of told him I never used it than I could exchange it with it not working and all? He said correct but now that I have told him I used it 3 times I was not able to. I was disgusted in a Canadian Tire manager telling me that we as customers would get further if we lie. I guess that now I know what I have to do. However, this is not good for stores but as a consumer I also will not be taken for a ride. We work hard for our money as well. I chose to buy this at Canadian Tire because it is a Canadian store and I always support our stores first. However, my thought now is that I will shop at Wal mart. After all if Canadian Tire does not honor there products than why should I support them? If this can be resolved in any other way please feel free to contact me by e-mail.

Thank You,
Lydia.